• Imparting specially designed abacus-mental programme provided by CMA to children
• Coach the children in a fun, stimulating and engaging manner
• Responsible for all aspects of classroom management
• Engage parents on child’s progress
• Train new teachers
• Prepare development portfolio for teachers
• Schedule classes and allocate resources
• Planning, organising events for the students and staff
• Manage External projects, ie. roadshows, childcare, kindergartens..etc
• Manage Centre operations

Job Description

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required.

In addition, you will handle the feedback from patients and resolving service-related incidents, as well as enquiries such as the rates of consultations and medical package.

You will also liaise with other departments on the Call Centre Services and procedures, assist the Call Centre Supervisor in formulation and implementation of department process and procedures.

Perform other administrative duties which includes prepare and maintain staffs leave records, perform monthly staff performance audits and to update all relevant information and disseminate to staff accordingly.

Requirements

• Diploma in any discipline with at least 2 years of experience, preferably in Healthcare setting will be advantageous.
• Relevant experience in call centre is an added advantage
• Able to converse clearly and well
• Able to work alternate Saturdays

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3822/

ROLE SUMMARY

1. Work with senior management on the planning and execution of strategies to drive innovation, technical and service excellence
2. Liaise and coordinate regular updates across business units, corporate service units and external agencies on all township, property and facility management related matters

RESPONSIBILITIES

1) Development of Strategies

• Assist in the development, and execution of Township and CoE strategies
• Assist to establish strategic priorities and convert them to quantitative and actionable plans
• Assist to define and track relevant KPIs to deliver the plans

2) Stakeholder Management

• Promote the Company’s service values (Professionalism, Integrity and Care), high performance, continuous improvement, and commitment to quality across EM Group of Companies
• Work with clients, external agencies, internal business units and corporate services units to align and execute strategic goals and plans

3) Research & Analytics

• Research and identify emerging issues and challenges related to township, property & facility management.
• Liaise and coordinate with Subject Matter Experts, Institute of Higher Learnings and other agencies to develop capabilities, identify projects, and innovations to address the issues and challenges

4) Other Duties

• Perform other duties, assignments and projects as assigned by Senior Management

JOB SPECIFICATIONS

1) Qualification

• Bachelor’s Degree or equivalent tertiary or professional qualifications in general / business management / facilities management / engineering

2) Experience

• Minimum 5 years of relevant experience

3) Communication Skills

• Candidate must demonstrate exceptional communication skills that will ensure clear conveyance of the business’s messages and a positive portrayal of the business in general, to Senior Management Team and key stakeholders
• Possess an ability to communicate complex and technical messages in simple terms that different audiences can relate to

4) Research/Analytical Skills

• Possess strong research analytical, problem solving and good writing skills

5) Interpersonal/Networking Skills

• Possess excellent interpersonal skills in his/her interactions with internal and external stakeholders
• A great problem solver, exceptional negotiation skills, being proactive and going beyond the call of duty, being an eager learner, willing to learn new market trends and to learn from others

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Introduction

Happy Tutors Learning Centre is a social enterprise that provides small group tuition to students from all levels. We focus on providing quality education services and also give back to the community by offering our services to the disadvantaged families.

Job Scope

1. Provide earnest education advise to parents and students for them to make the best education decisions for themselves.
2. Assist customers in the enrolment of our tuition classes and enrichment programs
3. Take charge of the daily operations of the tuition centre, including keeping the place clean and tidy.
4. Communicate with tutors and students effectively and positively to coordinate new classes or schedule changes
5. Handle all communications with parents by taking over the centre’s mobile phone.
6. Follow up closely with all parents in their enquiries.
7. Collect payment and issue receipts for tuition fees.

Requirements

1. At least 3 years experience doing customer service for enrichment centres
2. Able to work with spreadsheets
3. Able to communicate positively and efficiently with parents, tutors and students
4. Good understanding of the Singapore education system
5. Infallible work ethics

Interested applicants please send your CV to [email protected]

Please indicate your expected remuneration

Hope to welcome you into our family soon!

Responsibilities:

• Assist in managing the agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management

Requirements:

• Singaporeans only
• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

Other Information:

• Monthly basic salary range of $2,300 to $2,500
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

Job Description

• Align, execute and embed global Services strategy and framework in local Operating Companies
• Conduct market research to identify new business opportunities, including priority sectors and emerging markets
• Develop and implement a strategic business development plan to achieve company targets for growth and profitability through Services offerings, driving effective product pull-through
• Act as APAC divisional black-dot owner for Digital Services to ensure continuous strong implementation of digital strategy across the division
• Lead regional digital hubs and work closely with Operating Companies service delivery teams to ensure the company’s services meet the needs of customers and are delivered to the highest standard
• Lead capability development in Operating Companies through both commercial and technical training and coaching under Services framework
• As a resource to local sales leadership, help develop comprehensive local sales strategies, target segments, target geographies and target customers to timely commercialise new Services offerings
• Actively contribute to new ideation and provide feedback to internal teams including Steam Business Development to identify opportunities for new services or enhancements to existing services based on customers and market needs
• Work collaboratively with global BD community including Customer Sustainability team to support Operating Companies in delivering Services offering to customers, through sharing of best practices
• Track and report on business development activities, sales performance, and market feedback
• Use CRM systems to track, analyse and support Operating Companies to improve customer interaction and opportunity conversion
• Attend industry events, conferences, and networking opportunities to build relationships and promote the company’s services. Support external marketing / promotion of solutions via multi channels including web, trade shows, social media etc

Qualifications / Experience

• At least 8 years of related experience
• Degree in Engineering or equivalent
• Excellent communication skills, fluent written and spoken English
• Collaborative in building strong and trusting relationship across the organisation to deliver team results, across multiple disciplines
• Proficient skills in MS Office

About the Company

Deutsche Telekom Global Business Singapore Pte Ltd is the international B2B division of Deutsche Telekom. We are addressing the network and connectivity requirements of globally operating companies through the design, implementation, and management of secure custom-designed solutions and related managed services ‒ whether it's SD-WAN, LAN infrastructure, Unified Communication & Collaboration, or Security (including SASE).

We help our customers build future-proof foundations for their digitalization strategies. Through a consultative and vendor-agnostic approach ‒ backed by the most comprehensive partner ecosystem in the industry ‒ we ensure that our end-to-end solutions perfectly match our customers' business needs, providing them with the flexibility to grow. With decades of experience, we know how to operate networks and deliver connectivity globally.

About the Job

We are looking for an Account and Service Delivery Manager with strong customer service orientation, drive and passion to help enterprise customers achieve their digital transformation goals.

You will help to establish Deutsche Telekom as a critical business partner, building a sustainable reputation around our solutions and in the way we do business and drive our growth in the Asia region. This business-critical role develops corporate relationships, drives growth opportunities and delivers positive outcomes for our customers and organisation. It will also significantly contribute and influence the overall sales strategy to succeed in Asia.

This is a great opportunity for a high achieving individual with the ambition and talent to grow their career within a leading global telecommunications company.

What will be your responsibilities:

· Strategically developing sales and account strategies for new key accounts and Global accounts;

· Steering the preparation of quotations and assuming responsibility for the entire sales cycle, from needs analysis through to steering after sales activities;

· Negotiating and concluding contracts at top management level;

· Strategically improving customer relationships; preparing for and following up on interactions with customers;

· Planning and carrying out measures to support, retain, and win back customers;

· Coordinating project/sales teams and functional units;

· Actively advising customers on and selling products, services, and complex, client-oriented solutions;

· Acting as a point of contact for the top management level regarding all contract- and product-related issues.

· Ensuring the entire service delivery process the best possible use and performance of the system for the customer; managing the entire life cycle of a service;

Highlighting the delivery performance in terms of professionality, quality, and costs, and agreeing quality and efficiency improvement measures;

· Taking account of additional legal, regulatory, country specific security-relevant requirements;

· Assuming responsibility for performing and complying with service level agreements through continuous monitoring of the KPIs and for initiating corrective actions;

· Holding SLA review meetings with customers on a regular basis;

· Acting as lead incident, lead problem, and escalation manager; Coordinating solutions to problems and settling disputes with relevant functional units;

· Assuming responsibility for conducting performance discussions with service providers and deriving measures to improve performance;

· Preparing service provider reviews by analyzing reports and devising templates, reports, and concept proposals.

· Managing complex projects;

· Any other tasks as assigned.

Profile of candidate

• Track record of managing global client relationships with identified opportunities for upselling and cross-selling;
• Strong understanding of TC services (SD WAN, SASE, Unified Communication & Collaboration, IPVN and other telecommunication products & Solutions) and in optimizing service delivery processes for efficient and effectiveness
• Excellent verbal and written communication to facilitate clear interactions with clients, partners and functional groups
• Proficient in prioritizing tasks to meet deadlines and service level agreements
• Flexible in responding to changing client demands and unexpected challenges
• Strong skills in managing and resolving conflicts that may arise during service delivery
• Team player, able to work effectively cross functionally with senior management and with local and cross border team members
• Excellent presentation and negotiation skills.
• Strong desire to win.

Other Requirements:

• Account Management and Service Delivery experience of minimum 10 years
• Preferably a varsity degree in engineering, business or economics
• Mandatory skills:
• Master Project Management (PMP/PMI)
  • ITIL4 Foundation

Introduction

Happy Tutors Learning Centre is a social enterprise that provides small group tuition to students from all levels. We focus on providing quality education services and also give back to the community by offering our services to the disadvantaged families.

Job Scope

1. Provide earnest education advise to parents and students for them to make the best education decisions for themselves.
2. Assist customers in the enrolment of our tuition classes and enrichment programs
3. Take charge of the daily operations of the tuition centre, including keeping the place clean and tidy.
4. Communicate with tutors and students effectively and positively to coordinate new classes or schedule changes
5. Handle all communications with parents by taking over the centre’s mobile phone.
6. Follow up closely with all parents in their enquiries.
7. Collect payment and issue receipts for tuition fees.

Requirements

1. At least 3 years experience doing customer service for enrichment centres
2. Able to work with spreadsheets
3. Able to communicate positively and efficiently with parents, tutors and students
4. Good understanding of the Singapore education system
5. Infallible work ethics

Interested applicants please send your CV to [email protected]

Please indicate your expected remuneration

Hope to welcome you into our family soon!

Responsibilities:

• Assist the Operations Manager in managing the operations of the call centre
• Manage the performance of Call Centre Agent(s) in call, email and chat handling, ensuring that specific service level and turnaround targets are met
• Monitor team adherence and quality performance against targets
• Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality
• Manage and resolve any escalated cases or disputes, ensuring that appropriate and timely escalations are made to client(s) as and when is required
• Manage and resolve any internal problems or conflicts at the first level in the workplace before any escalation to the Operations Manager
• Ensure all other SOPs and protocols are diligently and correctly carried out
• Work with other departments as and when is required to ensure that team operations can continue smoothly and cohesively across the organisation
• Any other ad-hoc tasks that may be assigned by the Company

Requirements:

• A Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Proficient in typing
• Able to multitask
• Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays)
• Able to commit 44-hours of work a week
• Open to be moved to shift work (details will be discussed during the interview)

Additional Information:

• Commencement date is 24 February 2025
• Monthly basic salary ranges from $3,000 to $3,200
• Incentives provided for good performance
• Training is provided, may be conducted at a secondary location i.e Henderson, client premise (TBA)
• 12 weeks probation
• Workplace location is close proximity to Macpherson and Ubi MRT station

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

About the role

The Team Lead will organise, direct, and monitor the daily activities of a team of Customer Experience Agents. This role involves ensuring high levels of customer service, adherence to company policies, and continuous improvement of team performance.

• Organise and oversee shift duties for the team.
• Supervise and mentor a team of Customer Experience Agents to achieve performance goals.
• Ensure emails, live chat and calls handled by Customer Experience Agents are correctly managed.
• Monitor calls to observe individual demeanour, technical accuracy, and adherence to company and client policies and procedures.
• Handle and escalate sensitive calls when necessary.
• Provide real-time feedback and conduct monthly reviews.
• Identify and address process bottlenecks and inefficiencies to improve overall performance.
• Collaborate with other departments to ensure seamless communications and alignment of goals.
• Handle any ad-hoc tasks assigned to support operational needs, process improvements, or special projects.

What We’re Looking For

• Proven experience in a customer service role, with at least 2 years in a supervisory position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and handle sensitive situations.
• Ability to work under pressure.
• Attentive to details.
• Proficiency in using customer service software tools such as Zendesk.
• Rotating 12 hours shift work is required, including night shifts, weekends and Public Holidays.

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:
- Casework management and counselling service for clients with medium to high risk Family Violence concerns
- Intake and risk assessment of cases
- Planning, implementing and evaluating programmes to meet clients’ needs
- Group work ( support and psychoeducation groups )
- Community outreach and community development in combating Family Violence
- Networking and Capacity building initiatives to enhance stakeholder capability in addressing Family Violence
- Research to build domain-specific knowledge in the local context

Candidate Requirements

- Degree in Social Work or Counselling
- 0 to 4 years relevant working experience (prior experience in Family Violence Work preferred)
- Good command of English language
- Good interpersonal skills and communication skills
- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of risk and needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes

Preferred achievements / characteristics:

-Diligence, integrity and resilience
-Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service transactions
• Listen, probe and question in order to clarify and understand customer needs
• Gather client and partner feedback to enhance customer experience
• Any other ad-hoc tasks assigned

Requirements:

• A Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Proficient in typing
• Able to multitask
• Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays)
• Able to commit 44-hours of work a week
• Open to be moved to shift work (details will be discussed during the interview)

Additional Information:

• Monthly basic salary ranges from $2,200 to $2,400
• Incentives provided for good performance
• Training is provided, may be conducted at a secondary location i.e Henderson
• 12 weeks probation
• Confirmation increment depending on performance during probation
• Workplace location is close proximity to Macpherson and Ubi MRT station

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

We are a modern Mediterranean restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!

Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.

Salary: S$ 4,000 - $5,000 depending on work experience

Benefits:

• 5 Days Work Week
• Monthly Sales Incentive $250 to $500
• Staff Meals Provided
• Birthday Benefits

Responsibilities:

• Ensure that an impeccable customer experience for guests is maintained
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
• Coordinate and ensure proper communication between Front of House and Back of House operations teams
• Organise, supervise and roster shifts
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members
• Assist the Restaurant Manager in overseeing the beverage programme
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
• Managing and maintaining the POS software systems
• Supervise execution of all delivery orders
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
• To assist in building a database of regular clients and providing them with efficient and professional customer service

Requirements:

• At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
• Positive mindset and approachable demeanour
• Natural people skills
• A desire to deliver an experience beyond guests’ expectations
• Excellent communication skills, both written and verbal
• Confidence with handling POS systems
• Great time management and problem-solving skills
• Ability to stay calm, organised, and efficient under pressure
• Has great initiative and team leadership skills

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific/biopharmaceutical industry
• Fixed Monthly Transport Allowance

RESPONSIBILITIES

• Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for scientific and/or biopharmaceutical equipment;
• Provide technical consultation to customers; with a focus on the refrigeration system;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 3 years of relevant technical work experience in service/ maintenance;
• Ideally process experience in similar industry (scientific/biopharmaceutical);
• Understanding of refrigeration system as focus;
• Excellent communication and interpersonal skills;
• Able to work independently and a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description

We are seeking candidates who are resilient, adaptable, critical thinking, problem solving, effective communication and commercial awareness to oversee and manage daily association management services (AMS) operations and event management covering pre-event planning, event execution and post-event management

Job Responsibilities

support in coordinating and executing the assigned tasks as follows:

• Managing and servicing client organisations and stakeholders

• Membership Services and Support - Handling enquiries, requests and invitations, processing membership applications, coordinating membership renewal drive and maintain and update membership database.

• Board, Committee, Subcommittee and Annual General Meetings - coordinating and arranging meetings, preparing Notes of Meeting and follow up on action plans, follow up and collating of meeting attendance and quorum, preparing the meeting slides and meeting documents and preparing Minutes of Meeting and follow up actions.

• Events and Training Courses - plan, coordinate and manage events & training courses; liaising with venue partners, speakers, sponsors, organising committee, catering service; registration and payment; prepare event flyer and post-event & training courses reports

• Publications & Website - managing and posting on website and social media pages; handling of public relations (e.g. managing invitations, drafting of letters/responses/invitations); liaising and coordinating with external parties and producing, coordinating and circulation of newsletters.

• Financial - reconciliation of monthly financial statement with payment and events held and membership renewals, etc.

Job Requirements

• A diploma in any discipline with minimum 3 years of relevant experience, preferably in organising events and secretariat services in a professional / trade organisation

• Pro-active, self-motivated, conscientious, team player and able to work independently

• Good time management. Able to multi-task and deliver assigned tasks with quality and timeliness

• Meticulous and good project management skills. Able to follow through on implementation of plans.

• Good problem-solving skills and service-oriented mindset

• Excellent interpersonal and communication skills, both written and verbal

• Proficient in MS Office applications

• Possess good working knowledge of social media and website design and management

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

We are a leading freight forwarding Company with worldwide operation.

Vacancy for Customer Service .

• Liaise with client, shipping line, co-loaders and overseas agents.

• Attend to any incoming calls or enquiry

• Knowledge of singapore customs Tradeweb/tradepallete software

• Any other ad-hoc assignment as and when required

• Team Player with positive mindset & cheerful disposition

• Good communication skill

• Min 1 year's experience in freight forwarding industry

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Responsibilities:

Training

• Provide regular training and guidance to the operations team on quality standards and best practices.
• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources and external training programmes.
• Lead learning partnership discussions within inter-team based on collated post training evaluation and feedback.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.

Quality Assurance

• Monitor and evaluate the quality of different service channels, to ensure compliance with organizational standards and guidelines.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the operations team to identify root causes of process inefficiencies and implement corrective actions.
• Participate in new and improvement initiatives for the contact centre, to deliver above beyond service standards.

Data Analysis

• Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
• Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.
• Work closely with the operations team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.
• Establish initiatives for continuous improvement, supporting a cycle of feedback, action, and reassessment. Develop action plans and follow up with departments on progress.
• Gather additional feedback from TMs and Customer Satisfaction Surveys where feasible, and integrate findings into the quality assurance analysis.
• Conduct regular meetings with the management and operations team to discuss findings, track improvement efforts, and refine the focus for future evaluations.
• Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.

Requirements:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.
• Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
• Strong collaboration skills, with experience working with training or operational teams.
• Demonstrated ability to set performance benchmarks, track progress, and drive continuous improvement efforts.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Other Information:

• Monthly basic salary range of $3,000 to $3,200
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is near Ubi and Macpherson MRT station

Duties and Responsibilities

• Provide quick, responsive, quality and consistent response via phone, WhatsApp chats, emails, live chat.
• Ensure calls pick up within 3 rings
• Promote our services and advise on company information to customers via phone
• Provide after sales services including resolve customer issues, gather customer feedbacks and ensure customer satisfaction
• Coordinate with the logistics team to ensure timely delivery of products and services to customers.
• Maintain and update customer databases, ensuring accuracy and completeness.
• Prompt customers relevant questions to determine nature of problems

Job Requirements

• Minimum "N"-Level/SPM
• Customer-focused mindset with good verbal communication skills
• No job experiences required. Training will be provided.

Job Description :

• Monday - Saturday (Office Hours 8.30am - 5.30pm)
• Option for 5 days and 6 days work week
• Career progression to Assistant Manager

Remuneration and Benefits

• Initial monthly remuneration of $2,600 - $3,000.
• 12-14 days of annual leave
• Fringe benefits include free music courses and medical insurance coverage.

Work Location
Bedok Headquarters (Nearest MRT: Tanah Merah/Simei/Tampines West)