About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   Coordinate with cross-functional teams to meet program milestones.
   Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
   
2. Service Delivery Management:Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   Monitor service performance and implement improvement measures as necessary.
   Act as the primary point of contact for escalations and issues, ensuring prompt resolution.
   
3. Client Relationship Management:Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   Provide regular service updates and gather feedback through frequent client communication.
   Identify opportunities to enhance customer satisfaction and retention.
   
4. Stakeholder and Vendor Management:Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   Liaise with government officials to ensure adherence to policies and regulations.
   Ensure compliance with contractual obligations and government standards.
   
5. Performance Management and Reporting:Regularly review and report on service performance metrics.
   Implement continuous improvement initiatives to enhance service quality.
   Prepare and present performance reports to senior management and clients.
   
6. Risk and Issue Management:Proactively identify potential risks and develop mitigation strategies.
   Manage any issues that arise during service delivery to minimize service disruption.
   

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

The Offensive Engineering Analyst will be responsible to conduct vulnerability assessment/penetration tests of Income internal/external web, mobile and web service applications and execute simulated security testing against corporate web applications, networks, and infrastructure. This role will come under the IT Risk and Security department, reporting to the Senior Manager of Cyber Assurance.

Key Responsibilities

• Coordinate with external vendors to conduct application security/penetration tests of Income internal/external web, mobile and web service applications, leveraging both manual techniques as well as automated tools in order to uncover and report security vulnerabilities that exist and liaising with systems & applications owners on follow up actions.
• Perform vulnerability scanning/discovery, tracking of remediation SLA and vulnerability fix verification in support of the remediation
• Plan and scope the internal Red Teaming program to conduct red teaming exercises and execute adversarial simulations mimicking real-world threat actors (APTs, insider threats, etc.) against Income environment using tools and manual techniques.
• Conduct compliance audit on Income Systems and Devices hardening standards.
• Perform risk assessment and recommend mitigations on vulnerability findings when remediation is not possible.
• Administer security tools and service providers.
• Support the running of bug bounty and vulnerability disclosure programs.
• Conduct meetings to communicate the findings and implications to stakeholders and track remediation status and outcomes.
• Undertake other projects and tasks that may be assigned by management.

Qualifications

• Bachelor's Degree with more than 5 years of experience in technology, information or cyber risk management, information security or enterprise architecture.
• Minimum of three years years of experience in offensive security (Red Teaming, Penetration Testing, or related fields).
• Minimum of two years direct information security experience in penetration testing, vulnerability assessment, threat hunting, red teaming or similar roles.
• Strong background in application development, web application technologies and architectures, application security testing or vulnerability assessment.
• Familiar with penetration testing steps, methods, procedures, and excellent in using penetration testing tools.
• Familiar with attack techniques and methods, common security vulnerabilities and threats of network and application systems, and competent in identifying and evaluating these vulnerabilities and threats with existing tools.
• Equipped with programming skills in Java, .NET or Python.
• Relevant industry certifications such as CEH, OSCP, OSCE, GPEN, GWAPT, CREST CRT certifications is preferred.

Competencies

• Hands-on experience on vulnerability assessment tools (Preferably Tenable and others such as Qualys, Rapid7).
• Working knowledge on industry standard scoring models such as CVSS.
• Working knowledge on SAST, DAST, IAST, SCA and DevSecOps.
• Familiarity with penetration testing techniques (eg web application proxies, packet capture analysis software, browser extensions, penetration testing Linux distributions, static source code analyzers, SoapUI, etc).
• Good understanding of adversary tactics, techniques, and procedures (TTPs), such as those outlined by MITRE ATT&CK.
• Good understanding of offensive security tools (e.g., Cobalt Strike, Metasploit, Burp Suite, BloodHound, Mimikatz).
• Good written skills and able to effectively communicate security and risk-related concepts to technical and non-technical audiences.
• Work well under pressure and demonstrate the ability to meet tight deadlines.
• Able to work independently and in a team-oriented, collaborative environment.

Nearest MRT: Maxwell
Contract Duration: 6 Months (Extendable)
Working Hours: 8.30am – 6pm (Mon – Thu), 8.30am – 5.30pm (Fri)
Basic Salary: Up to $2,500 per month


Job Responsibilities:

· Handling daily enquiries and escalations received from the public via emails and phone calls

· Handing daily sorting/triaging of incoming cases from public

· Support the team’s administrative tasks and undertake other ad-hoc assignments when required

Job Requirements:

· GCE O Levels

· Prior customer service experience in handling phone calls and emails will be advantageous.

· Immediate Starters (No Notice Period)

· Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Scope

· Receive and welcome the visitors with a polite and cheerful disposition

· Register and enroll visitors facial recognition efficiently and accurately

· Provide efficient queue management and crowd control where needed

· Protect and maintain accurate and updated visitor records according to PDPA requirements

· Key management including issue, return and accounting for all keys on a daily basis

· Able to multitask and to work fast

· Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

· Monitor attendance and prepare report as needed.

· Comply and adhere to SOPs, policies, guidelines and processes

· Flexibility to change roster should there be a need to.

· Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

To participate in digitisation exercises, organising files and documents as necessary.

Requirements

· Track record for excellent Customer Service

· Able to learn quickly and adapt to changes.

· Good interpersonal and communication skills

· Good command of English (written and spoken).

· IT savvy and familiar with common software.

· WSQ certification in customer service is an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Brief:

We are seeking a dynamic and results-oriented Sales & Business Development Manager to join our AI and technology company based in Singapore. The ideal candidate will be a motivated self-starter with a strong track record in sales and business development, especially in the tech and AI sectors. You will be responsible for driving revenue growth, building strategic partnerships, and expanding our market presence both locally and regionally. This is a unique opportunity to work with cutting-edge AI solutions and contribute to shaping the future of technology. We offer on-the-job and specialized training, along with opportunities for career progression. This role may require occasional travel for short-term assignments.

This is a position with basic pay + commissions.

Responsibilities:

- Sales Strategy & Execution:

• Develop and implement effective sales strategies to meet and exceed revenue targets
• Identify and nurture new business opportunities across diverse sectors
• Manage the entire sales cycle from lead generation to deal closure, ensuring a smooth handover to the delivery team
• Build and maintain a robust sales pipeline providing accurate forecasts and reports to management

- Business Development & Market Expansion:

• Identify potential markets, clients, and industry verticals for the company’s products and services
• Develop strong relationships with key stakeholders, including clients’ decision makers, product owners etc.
• Collaborate with the product and marketing teams to tailor solutions that meet client needs and industry demands
• Partner with government agencies, trade organizations, and venture networks to explore new market opportunities
• Use social media to propagate marketing messages and source new leads

- Client Relationship Management:

• Serve as the primary point of contact for key accounts, ensuring a high level of client satisfaction and retention
• Understand client pain points and work closely with the technical team to propose customized AI solutions
• Conduct regular account reviews and performance evaluations to identify upsell and cross-sell opportunities

- Industry Engagement & Thought Leadership:

• Represent the company at industry events, conferences, and trade shows to showcase AI solutions and build brand visibility
• Stay updated on market trends, emerging technologies, and competitive landscape to drive informed decision-making
• Prepare and deliver compelling sales presentations, proposals, and demonstrations to prospective clients

Requirements:

• Preferably at least 2-5 years of working experience in enterprise facing tech or solutions sales, marketing, business development, partnership roles, or related sectors
• Minimum qualification of Polytechnic diploma or equivalent in Business, Marketing, Computer Science or related field
• High-energy, results-oriented mindset with a passion for technology and innovation
• Strong networking skills and ability to build long-term partnerships
• Strong communication skills in English and Mandarin, both written and spoken
• Proven ability to open new markets, establish pipeline, secure sales deals, engage customers, execute business development, establish new partnerships, manage projects through completion independently and handle administrative tasks efficiently
• Capable of multitasking and managing projects in a fast-paced environment
• Good understanding of AI solutions, applications and industry trends
• Adaptable to diverse, cross-cultural work settings
• Eager to learn and take on new challenges
• Only Singapore Citizens or Permanent Residents are eligible for consideration

About Datagenics Technologies (Asia):

Datagenics Technologies (Asia) Pte Ltd (“DTA”), incorporated in Singapore, is a forward-thinking technology company specializing in AI-powered smart solutions, big data platforms, advanced analytics, and applications designed to address complex business challenges across diverse industries. Corporate shareholder of DTA is a listed entity with its own R&D team, possesses many patents and copyrights. DTA was set up with local shareholders as a regional HQ to extend reach into South-East Asia. DTA offers a comprehensive portfolio of AI and digital solutions, including both customized services tailored to meet specific client requirements and standardized products such as AI-enabled marketing toolkits, social media enhancement tools, office productivity solutions, AI workshops, online AI training and certification programs. In collaboration with industry leaders, DTA is consolidating a robust AI platform designed to address the evolving needs of enterprises in Singapore and the broader region. With a strong focus on innovation and excellence, DTA aims to empower businesses with cutting-edge technologies to achieve greater efficiency, competitiveness, and growth.

Responsibilities

· Provide technical lead in system and network design, with implementation for application system

· Execute full software development life cycle (SDLC)

· Produce specifications and determine operational feasibility

· Responsible for quality assurance, maintenance and enhancement of existing software libraries

· Participate in system acceptance testing and on-site deployment

· Work with Vendor to resolve software issues both on site and off site

· Comply with project plans and industry standards

Requirements

· Degree in EEE/Computer Science/Computer Engineering or equivalent

· Minimum 5 years of technical experience in software development

· Proficiency in C, C++, C#, or Java

· Knowledge of digital communications, Microsoft .NET, Scripting languages

· Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

· Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP

· Knowledge of Firmware development will be an added advantage

· Working location is in Ang Mo Kio

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Brief:

We are seeking a skilled and proactive Project Executive / Senior Project Executive / Assistant Manager to join our team, which specializes in corporate training, business advisory, internationalization strategy, and related services. The ideal candidate will be self-motivated, able to manage administrative tasks, project management, and business development with minimal supervision. We offer on-the-job and specialized training, along with opportunities for career progression. The role may require occasional travel for short-term assignments, and candidates with significant experience may be considered for senior positions.

Responsibilities:

• Liaise with external stakeholders, including clients’ programme OIC, government officials, visiting organisations, and other stakeholders pertaining to administrative arrangements
• Search, connect and liaise with potential organisations to explore corporate visits and other collaborations
• Handle all administrative and operational matters pertaining to clients’ programme needs
• Conduct market research and analyze industry background information to support clients’ internationalization needs
• Engage in basic market development activities, such as sending promotional emails or making outreach calls to chambers of commerce and related organizations, both locally and overseas
• Create content and simple graphics for social media platforms (e.g., WeChat, Facebook)
• Capture and edit short video clips for marketing purposes (an added advantage)
• Potentially travel for business assignments as required

Requirements:

• Fresh graduates with no experience are welcome to apply for the entry level position
• Preferably 2-4 years of working experience in professional advisory, corporate training, conference, trade exhibition, project management, or related sectors.
• Minimum qualification of Polytechnic diploma or equivalent
• Experience in working with corporate organizations and government entities, both local and international, is an added advantage
• Strong communication skills in English and Mandarin, both written and spoken
• Proven ability to manage projects and programs independently and handle administrative tasks efficiently.
• Capable of multitasking and managing projects in a fast-paced environment.
• A strong team player with the initiative to complete assigned tasks proactively.
• Adaptable to diverse, cross-cultural work settings.
• Eager to learn and take on new challenges.
• Only Singapore Citizens or Permanent Residents are eligible for consideration.

About Singapore Economics and Management Institute (SEMI):

Singapore Economic and Management Institute (SEMI) is a registered training institution in Singapore that integrates global resources, drives business development, and nurtures emerging business leaders. SEMI is dedicated to delivering high-quality training and consulting services across the Asia-Pacific region and globally, empowering businesses to thrive in an increasingly dynamic international landscape.

SEMI leverages its professional expertise and extensive network to provide comprehensive consulting services to businesses embarking on their internationalization journey. Our core offerings include International Business Development Planning, Overseas Project Implementation and Management Solutions, International Market Expansion and Partnership Development, and Cross-Cultural Management and Training.

The Role:

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Organize and schedule meetings and appointments.
• Maintain office policies as necessary.
• Organize office operations and procedures.
• Manage company inventory and office equipment assets.
• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Participate actively in the planning and execution of company events.
• Organize orientation and training of new staff members.
• Manage Leave balances of the Staff with Financial controller.
• Manage petty cash/Corporate Bank account.
• Ensure security, integrity, and confidentiality of data.
• Provide general support to visitors and Adhoc activities.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved.
• Monitor and maintain office supplies inventory.
• Maintain a safe, secure, and pleasant work environment.

What Do You Need to Have?

• Candidates need to have at least 1 to 3 years of office administration work experience. Fresh graduates are welcome to apply.
• Proven office management, administrative, or assistant experience.
• Knowledge of office management responsibilities, systems, and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• Knowledge of accounting, data, and administrative management practices and procedures is a plus.
• Knowledge of clerical practices and procedures is a plus.
• Knowledge of human resources management practices and procedures is a plus.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Outlet Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Control outsource labour supply, casual labour and overtime
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure and conduct regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
• Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

• Minimum 2 years in F&B restaurant management position
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Job Description

• Daily management of Raffles Japanese Clinic operations
• Head of Marketing for Japanese companies
• Coordination of day-to-day operations between Raffles Japanese Clinic and Raffles Hospital
• Resolve any outstanding issues
• Overall in-charge of Tokyo project implementation which includes site inspection, selection, negotiations with related companies, application process and procedures for necessary licenses & permits
• Involvement with planning and proposals for new services and business in Japan
• Management meetings as required and prepare approval papers
• Consulting support for Raffles Medical Group to deal with Japanese market in China and Southeast Asia

Requirements

• Possess strong interpersonal, communications and presentation skills
• Pro-active, self-motivated and able to work independently with initiative and be adaptive to changes
• Promote teamwork, co-operation among all personnel staff
• Undertake any other responsibilities from direct superior
• Bachelor Degree in any discipline, preferably in marketing or pharmaceutical or healthcare / medical
• At least 5 to 8 years of relevant experience with demonstration of leadership ability

• organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• plan and work to budgets, maximise profits and achieve sales targets set by head office
• monitor and control takings in the restaurant and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets, including maximising sales
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team company policies, procedures and ethics
• handle customer complaints and queries
• carry out marketing activities in line with company policy, including implementing branded promotional campaigns from head office

-This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

-This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company’ short and long term goals are met.

-Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.

-Ensure all cashiering procedures are processed in compliance with accounting standards.

-Monitor and minimize wastage of consumables and maintain labor productivity ratios.

-Anticipate heavy business times and organize procedures to handle extended waiting lines.

-Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

-Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.

-Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

-Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements:

-Minimum 10 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain specializing in Chinese cuisine.

-Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.

-Enjoy problem solving and can think outside-the-box in difficult situations.

-Team oriented approach to management with a mindset of open communications.

-Capable of building and managing relationships with multiple departments as well as key customers.

-Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

-Have a well-groomed, professional appearance

Key Responsibilities:

1. Marketing Strategy Development:
   • Develop and execute comprehensive marketing strategies aligned with business goals and industry trends.
   • Collaborate with senior leadership and sales teams to understand market needs and tailor campaigns accordingly.
2. Brand Management and Positioning:
   • Enhance and maintain a strong brand presence in the outsourcing and BPO (Business Process Outsourcing) market.
   • Ensure consistency in brand messaging across all communication channels.
3. Lead Generation:
   • Optimize lead generation and conversion through data-driven strategies and marketing automation tools.
   • Monitor and analyze website performance and user engagement to improve digital presence.
4. Market Research and Competitive Analysis:
   • Conduct market research to understand industry trends, customer needs, and competitor strategies.
   • Use insights to identify new opportunities and refine marketing strategies.
5. Campaign Management:
   • Plan and execute multi-channel marketing campaigns targeting key industries and decision-makers.
   • Track campaign performance and make data-driven adjustments to optimize results.
6. Partnership Marketing:
   • Build and maintain partnerships with external stakeholders to expand marketing reach.
7. Team Leadership and Collaboration:
   • Manage and mentor the marketing team, fostering a culture of creativity and performance.
   • Collaborate with internal departments, such as sales and operations, to ensure alignment with marketing objectives.
8. Metrics and Reporting:
   • Measure and report on the effectiveness of marketing campaigns and initiatives.
   • Use KPIs such as ROI, lead-to-client conversion rates, and brand engagement to demonstrate success and identify areas for improvement.

Qualifications and Skills:

• Education: Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s preferred).
• Experience:
  • Minimum of 5-7 years of marketing experience, with at least 3 years in a managerial role within the outsourcing or BPO industry.
  • Proven track record of successful lead generation and brand-building campaigns.
• Skills:
  • Expertise in digital marketing tools and platforms.
  • Proficiency in analytics tools such as Google Analytics and CRM platforms.
  • Strong project management and leadership skills.
  • Understanding of global marketing trends and cultural nuances.

The candidate will be responsible for the day-to-day operations of the department. He/she is accountable for the hotel’s Front Office activities:

Responsibilities:

- co-ordinate and supervise the daily operations of the Front Office Department

- maintain operation standards and maximize efficiency

- assist in the developing of new initiatives to achieve service excellence

- train and develop the Front Office staff

Requirements:

* strong leadership and decision making skills

* excellent communication skills with an eye for detail

* working knowledge of the HMS system

* with 2 years’ experience in a similar capacity in the hospitality industry

Roles & Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

Operations Management:

- Oversee the day-to-day operations of the restaurant, including opening and closing procedures.

- Ensure compliance with health, safety, and sanitation standards.

- Monitor inventory levels and order supplies as needed.

- Coordinate with kitchen staff to ensure timely and accurate food preparation.

Staff Management:

- Recruit, hire, train, and supervise restaurant staff.

- Schedule shifts and manage labor costs.

- Conduct regular performance reviews and provide ongoing training and development.

- Foster a positive and inclusive work environment.

Customer Service:

- Ensure high levels of customer satisfaction by providing excellent service.

- Handle customer complaints and resolve issues promptly and effectively.

- Monitor online reviews and feedback, and implement improvements as needed.

Key Requirements:

- Extensive (10+ years) in international restaurant concepts

- Proven pre-opening experience and knowledge to work seamlessly with the Directors to successfully plan and manage the pre-opening of a new restaurant

- Previous working experience with WILD HONEY - this is critical as our business is highly complex and takes years to master

- Outstanding and proven guest relations abilities

- Able to manage difficult situations in the moment and when they arise

- Outstanding and proven communication skills with excellent English in both verbal and written form

- Operations knowledge and ability to manage the day-to-day functioning of the restaurants

- A high level peerless individual to partner to the Directors to help oversee and manage the operations (see below)

- Detailed working knowledge of REVEL POS System, RESERVATIONS, YIELD MANAGEMENT including menu programming and back-end reports

- Proven ability to manage and meet company goals and financial targets

- Willingness to work weekends, evenings and PH

- Able to build long term relationships with staff and guests and build up a loyal client base

Note:

Due to manpower constraints, only shortlisted candidates will be contacted.

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

Job Description:
• Good understanding of project management and controls.
• Good understanding of Authority submissions and approval.
• Ability to demonstrate and implement cost-savings measures.
• Ability to deal effectively with all consultants, construction teams, and relevant authorities.
• Ability to clearly and effectively express ideas, thoughts, and concepts verbally and in written form.
• Coordinate with relevant parties to manage the progress of the project to make sure that the schedule is kept.
• Lead team to manage project operations, schedule, and specifications.
• Manage operational costs to keep costs within the budget.
• Manage site document filing and record-keeping in accordance with the International Organisation for Standardisation (ISO) standards.
• Manage subcontractors’ activities to ensure compliance with contract requirements.
• Monitor compliance of work with workplace safety and health regulations.
• Monitor the quality of project delivery to make sure they meet project requirements and regulations.
• Oversee the project team and subcontractors in the delivery of the project to meet the completion date.
• Provide leadership to the project management and construction team.
• Supervise daily site activities.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Program Operations Support
  • Manage pre-matriculation and daily operational matters for Postgraduate Professional Programs
  • Pre-matriculation duties include:
    • Collaborates closely with Recruitment and Admission teams on application timeline to ensure sufficient turnaround time for pre-term administrative works.
    • Gather pre-term administrative information from incoming students for logistics planning.
    • Prepare all pre-matriculation documents for communication to incoming students.
    • Plan and design orientation programme, including operational and logistical arrangements.
    • Co-ordinate with Registrar Office on online matriculation and ID verification.
    • Co-ordinate with relevant offices to arrange for presentation sessions, campus tours, etc. for Orientation
    • Prepare welcome pack.
    • Sources vendors who can provide the appropriate team building and leadership development programme suitable for students.
    • Executes all orientation activities, gathers feedback from students via an online platform, and evaluates external vendors.
  • Ensure compliance with program and Registrar policies and guidelines.
• Stakeholders' management
  • Act as a liaison between the Deanery, Academic Director, faculty, staff, and students.
  • Serves as the primary point of contact for students.
  • Provide personalized attention to the high-profile executives enrolled in the programs.
  • Address last-minute requests and follow-ups promptly, ensuring a high level of service standards.
• Alumni Relationship Building
  • Recognize the potential high net worth and influential status of the students.
  • Contribute to the development of strategies to engage and foster relationships with the alumni.
• Student's Financials
  • Serves as point of contact to students for all tuition fee billing inquiries including grant administration from external parties
  • Reviews the aging report, following up with reminders to students as needed.
  • Resolves finance-related issues with Office of Finance
  • Prepares budget submissions and track expenses for individual cost centers.
• Events Management
  • Support Programme Manager in the administrative, operational, and logistics arrangement of events as and when required, e.g., Conferences/Workshops/Competitions/ Graduation Dinner/ Networking Events/Award Ceremony/Overseas segments

• Bachelor's degree with at least three years of related experience or a diploma with at least 5 years of related experience.
• Prior experience relevant to this position or acquired in an educational setting will be advantageous.
• Analytical and meticulous with an eye for details.
• A good team player, independent and initiative.
• Ability to multi-task with good interpersonal and communication skills.
• Decisive, with ability to work well under pressure.
• IT savvy and proficient in MS Office Applications (Excel, Word, Powerpoint).
• Excellent written and spoken communication.
• Fluency in Mandarin would be an advantage.
• Able to work on weekends and weekday evenings when required.

#LI-KC1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Job Description & Requirements

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.mbers attain experiences that cultivate technical competencies.
• Developpeople by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintaincooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

WHO ARE WE?

At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company – you are an important part of this and here’s how your role helps us win.

This position plays an important role in shaping the Ribena and future brand’s future, driving innovation and strategy, and ensuring the brand portfolio meetings the ever-evolving demands of our Seikatsusha and market while aligning with organizational goal.

This role is critical in driving brand growth, profitability, and equity while ensuring successful execution of marketing initiatives across multiple markets. The ideal candidate will have a strong background in brand management, innovation, and stakeholder collaboration, with a proven ability to deliver results in a fast-paced environment.

HOW YOU CAN ADD VALUE?

• Brand Growth: Drive Ribena’s growth and profitability through strategic initiatives.
• Innovation: Oversee innovation pipeline and manage new products aligned with market trends.
• Project Leadership: Lead and execute brand strategies, ensuring on-time delivery and alignment with business objectives.
• Market Insights: Conduct Gemba to understand consumer needs and market trends, turning insights into actionable plans.
• Stakeholder Management: Liaise with Cluster Asia and BUs to align on key initiatives and strategic priorities.
• Creative Strategy: Develop and execute Ribena’s creative strategy with agencies.
• Budget Control: Manage the budget for Ribena’s development costs, A&M, and consumer research.
• Market Analysis: Conduct market analysis to identify growth opportunities and define brand positioning.

ARE YOU THE ONE?

• Minimum of 4+ years at Brand Manager level or equivalent, preferably with experience across different geographies.
• Strong strategic thinking, commercial acumen, and marketing skills.
• Good knowledge and experience in brand marketing and project management.
• Strong analytical, problem-solving, and critical thinking abilities.
• Excellent stakeholder management skills.
• Good communication and networking abilities.
• Demonstrated innovative and creative skills.
• Willingness to Travel