We are seeking a highly motivated and detail-oriented Customer Service Executive to join our client's team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

Key Responsibilities:

• Handle inquiries and resolve complaints from customers via phone, email, and in-person
• Manage all aspects of the customer journey, from order placement to delivery and beyond
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Assist with billing and invoicing processes
• Handle and resolve any issues or disputes with customers
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of logistics processes and terminology
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

The Executive Group is a Singapore based events company with a growing Southeast Asian presence.  The list of services provided by The Executive Group include comprehensive event planning, installation, production and even live music entertainment services through its subsidiary companies.

If you are keen to work with a dynamic team in a lively and fun setting, we have a seat waiting for you.

Duties & Responsibilities:

1. Develop a strong working relationship with clients, venues and suppliers;

2. Follow-up with concepts and proposals approved by clients and puts them into reality;

3. Source for materials and negotiate for best prices from suppliers;

4. Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;

5. Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;

6. Plan and propose workflows for every event;

7. Supervise and manage all suppliers and contractors on location;

8. Works closely with team to collectively produce a successful event;

9. Handle multiple projects from entry-level to complex events;

10. Participate in the brainstorming & execution process for the concept & theme of all events;

11. Logistics management and inventory control of all equipment materials and any other items; and any other ad hoc duties that may be assigned

Requirements

1. Minimum 2 years for Senior Event Executive; and 3 years for Event Manager; both with proven track records;

2. Attention to details, strong organizational skills and possess good time management;

3. Strong project management skills with the ability to multi-task and handle multiple projects simultaneously;

4. Possess excellent interpersonal and communication skills;

5. Able to adapt to a diverse and fast-paced environment;

6. Willingness to work on selected weekends and public holidays;

7. Able to independently handle projects without constant supervision; and

8. Able to provide solutions to challenges that may arise;

9. ⁠Knowledge in Adobe Photoshop, Adobe Illustrator, and basic Video Editing would be advantageous

1. Competitive salary with commissions;

2. Great career progression opportunities;

3. Supportive and fun working environment with nurturing culture;

4. Training and mentorship provided;

5. Work in a fast-growing company that delivers real world impact;

6. International and collaborative team

We are looking for a Logistics Manager for Decathlon Singapore's Flagship Store, Singapore Lab.

As well as being Singapore's flagship store, Singapore Lab is Asia's largest store in terms of turnover. We welcome an average of 1.5 million visitors/customers a year.

We are convinced of the exponential potential of the store and that is why it is important to organize ourselves accordingly to guarantee the expertise of our operation and the various processes that make it up, in order to guarantee our mission: to give the best shopping experience generating emotions and inspiration for our current and future sport users.

Our store receives an average of 2.5 million quantities per year, making it the 15th largest quantity seller in the world among all Decathlon stores.

• Salary will commensurate with experience
• Monthly bonus based on sales performance - up to 20%.
• Profit sharing based on company performances.
• Staff discount across all brands
• Medical and insurance benefits
• Local and Global opportunities for career/ zig-zag progression and/or specialization (You decide your own career path!)

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

About the role

As a regional account manager, you will ensure the delivery of expected outcomes along with providing high quality services to our FMCG customers. Reporting to the Head of FMCG Vertical in ASPAC, the role is expected to manage, develop and facilitate growth of existing and targeted accounts within the FMCG Vertical.  It will be your responsibility to come up with strategies to develop and/or maintain Bollore’s position with existing and prospective FMCG accounts. You will also be required to work cross-functionally to participate in tender opportunities, draft legal contracts, as well as generate performance reports in order to position Bollore towards successful business acquisitions.

What you will be doing

1. Extend Bollore’s reach within Asia Pacific region

• Identify Key Account targets in Asia Pacific region
• Study the FMCG market, inclusive but not limited to, competitors, carriers, manufacturers, market trends, fluctuations and changes.
• Work with Vertical Lead to develop, grow & capture market share among existing and targeted FMCG accounts with the ASPAC Region
• Effectively Interact with our network to support overall FMCG development, work with local sales teams in achieving targeted growth for each entity
• Act as internal consultant and share know-how about the vertical
• Send sales leads to network in order to increase Bollore Logistics’ presence in ASPAC
• Establish a referencing strategy for regional or international accounts
• Develop relationships with prospective key accounts to promote Bollore Logistics and obtain the opportunity to participate for future tenders
• Represent Bollore Logistics to lead and participate in tender process (RFP/RFI/RFQ) for FMCG accounts
• Promote Bollore Logistics services and key Asia stations and regions
• Implement new business strategies to gather sales leads and expand new FMCG customer base

2. Service support

• Determine a tariff policy in conjunction with Middle Office and Regional Sales Management
• Participate in negotiations with suppliers
• Monitor customer account profitability and problems linked to receipts with site managers
• Transfer obtained contracts to Operations team in order to provide high quality service to customers
• Support services or operation sites through advising on relevant SOPs

3. Synthesis of information



• Consolidate statistical elements from various operations for reporting purposes
• Report sales actions undertaken to further develop key customer accounts
• Update CRM with weekly activities and monthly reports for key accounts

The successful candidate

Essential

• Bachelor’s degree and above
• At least 10 years’ experience in a fast paced and dynamic MNC environment
• Prior experience in the logistics/warehousing industry
• Prior experience in key account management (preferably in ASPAC region)
• Exceptional business development, relationship management & communication skills

Desirable

• Prior experience in FMCG vertical
• Strong network/contacts of FMCG decision makers in Asia Pacific
• Strong proficiency in Microsoft Office suite
• Good sales and analytical skills
• Customer-centric mindset
• Self-starter
• Highly adaptable

As our Manager- Client Solutions based in Singapore you will be responsible for acquisition of new clients. Reporting to the Director- International Business Development, you will drive business development efforts that generate leads, enhance brand visibility, and increase sales. In addition to personal sales goals and assigned targets, you will be pivotal in winning business to reach targeted goals by ensuring that leads are exchanged, relationships are managed, and clients are given a seamless experience — working with the international business development team, as well as Space Matrix offices in Asia and the US.

Specific Responsibilities

• You will prospect for potential new clients and generate new leads and track leads and forecast your sales efforts to create new bookings.
• You will Drive business development efforts in the region, acquire new clients and manage sales targets .
• Gather market intelligence, including information on clients and competitors in the Workplace Market Sector, industry trends, future projects, etc
• You will develop and take part in pitches and other presentations that meet the client’s needs and expectations.
• You will Work closely with the MD and the team to complete the sales cycle.
• You will Represent Space Matrix by targeting potential clients, project partners, and collaborators; identifying opportunities; building relationships to expand Space Matrix’s competitive position.

In addition to experience within the real estate facilities and/or "corporate workplace" market sector in Singapore, this position requires strategic thinking, quick problem-solving skills, excellent interpersonal and communication skills, digital media experience, and real business acumen.

Does this describe you

• You are a highly driven and motivated sales / business development professional.
• You have excellent oral and written communication skills.
• You have experience in managing complex sales cycle with B2B selling process.
• You have Undergraduate or graduate degree in business, marketing, or another field relevant to this role, with a minimum of 6 years of sales/ business development experience.
• You have Knowledge of the Workplace Market Sector in Asia-Pacific including competitive positioning and strategy.
• You have Experience working in Architecture, Interior Design firms or related fields.

Our Culture

We can offer motivated individuals who are prepared to confront head-on whatever comes their way. Members describe our company culture as collaborative, innovative, progressive, honest and fast. We perceive this as a nurturing, caring and continually maturing family; but which is also is a little chaotic at times, refreshingly apolitical, flexible and friendly.

About Space Matrix

Space Matrix design is a dynamic and agile 21st-century digital enterprise with a major client focus to deliver a profitable, sustainable and future-ready workplace solutions. We are continuing to revolutionise the delivery of design+build services in Asia with multiple offices across Australia, India, Singapore, Thailand and Vietnam. Space Matrix is number 10 in office design, globally and ranks No. 2 in Asia according to Interior Design Magazine’s 2015 Top 100 Interior Design Giants Survey.

To find out more visit www.spacematrix.com