Quality and Reputation Management

• Develops methodologies, frameworks, and strategies aligned with guest excellence and Dusit's signature guest experience
• Complies with quality standards for products and services in line with Dusit Brand and Operational Standards
• Ensures all employees receive company's service quality training
• Advises management on compliance issues and conducts quality-related activities including internal audits and validates quality processes to maintain standards
• Champion the Guest Engagement Platform
• Coordinates with management for guest expectations & satisfaction analysis to enhance service quality

Customer Experience (CX) Management

• Strategic Collaboration: Fostering collaboration and innovation with relevant divisions to ensure proper execution of all CX activities and events
• Event Planning and Quality Oversight: Manages and enhances hotel experiences by developing and executing signature activities and events focused on customer engagement and satisfaction. Maintains oversight of consistency and quality, ensuring programming is aligneds with brand's value, current trends and guest interests
• Revenue Enhancement: Collaborates with respective division heads to drive revenue through innovative CX experiences and programming, aligned with broader business goals

Sustainability Management

• Strategize and manage implementation of Tree of Life, focusing on maximizing net positive impact
• Fosster collaborations among departments and between Dusit and external stakeholders to ensure effective execution of sustainability initiatives
• Track sustainability performance and progress of "Tree of Life" in accordance with the relevance requirements and standards, and timeline administered by Corporate Sustainability and report to Corporate Office in a timely manner

Operational Brand Compliance

• Monitors compliance of all brand signatures in hotel operations, including but not limited to music, scent, decoration, equipment and set-up of facilities and activities
• Fosters collaboration with various teams in the hotel to make sure that physical brand compliance is met in all guest touchpoints
• Liaise with Marketing to work on on-brand promotional materials for CX experiences and programming

Others

Operate as a key point of ocntact for the hotel on RPS, CX, Sustainability - Tree of Life:

• Establish and maintain strong relationships with key stakeholders both internal and external on sustainability
• Source local and international content and connect / collaborate with stakeholders to enhance guest experiences
• Any other duties as assigned by the General Manager

JOB REQUIREMENTS

• Minimum education of bachelor's degree in Hotel Management or relevant discipline
• Minimum of 3-5 years in hotel operations or relevant equivalent field
• Knowledgeable in hotel operations (e.g. Front Office, Executive Floor, Housekeeping, Food & Beverage, Events, etc.)
• Have good English communication skills both in written and spoken
• Exceptional communication, negotiation, and interpersonal skills, with a keen attention to detail
• Strong leadership and team management skills with the ability to inspire and motivate a diverse team to achieve excellence
• Creative mindset with a passion for innovation and a commitment to delivering memorable guest experiences
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

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As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely. 

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department
Implement strategy
Promote a business, product, or service
Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
Represent the marketing team to cross-functional groups including product management, sales, or customer support
Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff
Lead market research efforts to uncover the viability of current and existing products/services
Collaborate with media organizations and advertising agencies
Brainstorm ideas for new campaigns
Coordinate with the sales team and other departments to produce effective strategies
Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks
Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

The Food & Beverage Operations Manager assists the Senior Assistant Director of Food & Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the Director of Food and Beverage.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time in operations.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Assistant Director, Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Assistant Director, Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Senior Assistant Director of Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Senior Assistant Director of Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Executive Assistant Manager, Food and Beverage.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Streamlines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilities

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the Director of F&B / Senior Assistant Director of F&B.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

To handle & manage the coordination of all Southeast Asia store planning projects.  Assist the management in the search of project negotiation with relevant landlords, vendors and partners.  Oversee the construction and completion of each location to ensure standards of quality are met in a timely and cost-effective manner while keeping AP Standards.

You will be supporting the day-to-day full spectrum of HR operations and strategic matters which cover employee engagement, employee relations and retention, performance and development management, compensation and payroll management, HR Policies & Procedures, and coaching leaders and managers to deliver people management capabilities to support business growth strategies.

Supporting the HR Manager, you will need to identify and deliver HR strategies to support business goals and drive results with the responsibility for HR functions.

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required

ABOUT YOUR ROLE :

The Market Development Manager (ASEAN) will be responsible, as a part of a team, for driving top line growth and developing new business opportunities utilizing a full suite of Avery Dennison Smartrac RFID solutions and products for multiple focus industries, including Retail, Healthcare, Logistics or Ecommerce.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Lead, enable and own responsibility for execution and sales results for the including Retail, Healthcare, Logistics or Ecommerce.
• Identify and develop long-term strategic business opportunities. 
• Develop and maintain working relationships with line-of-business partners at the customers’ organization. 
• Act as a business innovation lead for customers’ and prospects’ strategic digital identity initiatives supporting, for example, Supply chain transparency including Retail, Healthcare, Logistics or Ecommerce.
• Develop trusting, lucrative business relationships with key decision makers as a proponent of RFID technology integration initiatives.
• Work with prospective customers to identify unmet needs, and present compelling solutions. 
• Communicate and link key value propositions and differentiators to customers with Avery Dennison Smartrac solutions set.
• Initiate, determine, and present ROI business case analysis. 
• Craft customized go-to-market strategies for regions and individual customers. 
• Stay abreast of industry trends by attending trade shows, events and staying on top of market insights as well as global branding trends. 
• Build a positive relationship with key influencers and foster healthy ecosystem partner communities.
• Incorporate knowledge of the industry to engage with ecosystem partners to develop market right products, support materials and pricing recommendations across RFID solutions.
• Collaborate with other Avery Dennison business units to identify and evaluate opportunities that convert into “land and expand” outcomes.
• Support the creation of Sales training content and tutorials for the internal and external partners.
• Identify, assess, develop and manage new programs and new business opportunities leading to successful commercialization efforts. 

Summary:

This position is responsible for facilitating the end-end sourcing process which includes reviewing the sourcing specifications, doing the preparatory groundwork for purchase or rental from external services / facilities providers and raise the Purchase Order (PO) and overseeing a team of Procurement Executives.

Essential Duties/ Responsibilities:

• Lead the procurement process by reviewing sourcing specifications, sourcing suppliers, comparison of quotes, conducting background reference checks, and propose the best procurement option for the company.
• Prepare and ensure Purchase Order is raised accurately and in a timely manner.
• Work closely with budget owners, upload documents in the system.
• Source for equipment and repair services, negotiate for favorable terms and the most competitive pricing and obtain tax invoice before payment is processed.
• Ensure deliverables are in line with the contract terms and provide weekly status updates.
• Updating and maintaining records of all orders, payments and received stock.
• Provide Management with data and reports related to purchasing activities.
• Summarize data and prepare various reports on purchasing activities as well as cost analysis on different categories.
• Work closely with Finance to make payments to suppliers in accordance with agreed terms.
• Ensure compliance of procurement policy and seek approval as per Delegation of Authority Manual.
• Establish sound relationships with suppliers, ensure lead times are met and expedite outstanding orders.
• Assist the Director of Operations in overseeing procurement activities, tracking team performance, and ensuring adherence to company policies.
• Lead and manage a team of procurement executives, efficiently delegating day to day tasks.
• Train and guide team members on procurement best practices.
• Provide timely reports to the Director of Operations on a weekly basis.
• Support strategic planning by preparing comprehensive analyses of purchasing data to identify cost-saving opportunities.
• Maintain a high level of communication with internal and external stakeholders to ensure alignment on procurement priorities.

Position Requirements:

1. Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
2. Minimum 5 years’ work experience in the field of Procurement Management, preferably with 3 years in a managerial or supervisory capacity.
3. Strong negotiation, analytical, and problem-solving skills.
4. Strong stakeholder management to meet tight timelines.
5. Proficiency in procurement software and Microsoft Office Suite (Excel, Word, PowerPoint).
6. Excellent interpersonal and communication skills.
7. Ability to work independently, exceptional time-management and manage multiple tasks effectively.
8. Ability to work under pressure and meet deadlines.

Note:

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements are subject to possible modification to reasonably accommodate individual with disabilities. To perform this job successfully, the incumbents shall possess the knowledge, skills and abilities to perform each duty proficiently. Employment in this role is subject to clearing the necessary requirement as per the laws of Government of Singapore.

Main Responsibilities:

• Lead, motivate, and develop a team of Store Designers according to H&M Group values, business goals, and leadership expectations
• Support team members in reaching their full potential by actively working on development plans
• Ensure high-quality project deliveries and craftsmanship within the region, consistently meeting required timelines.
• Oversee project outcomes, providing feedback and suggesting enhancements through active coaching
• Set clear expectations for team members, effectively delegating tasks and distributing workload
• Foster strong collaboration between Central Functions, Brand, and Regions.

Introduction to Zodia

Digital Asset Custody, the way it should be

As an institution-first, FCA-regulated digital asset custodian, Zodia Custody aims to provide financial institutions, corporations, and professional investors with the freedom to realize the full potential of the digital asset future on their own terms. Established in 2020, Zodia Custody combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in partnership with Northern Trust and SBI.

Scope of Role:

Sales Leadership

As the Sales Senior Manager or Director, you will play a critical role in leading the sales strategy and execution for Zodia Custody in Singapore. You will be responsible for driving revenue growth by:

• Developing and implementing effective sales strategies that align with the company’s goals and market demands.
• Building and nurturing relationships with key client stakeholders, ensuring high levels of customer satisfaction and retention.
• Identifying market opportunities for new business and enhancing the company’s market presence.
• Analyzing sales data to inform strategy and improve performance metrics.
• Collaborating with marketing and product teams to align sales campaigns with product launches.
• Representing Zodia at client meetings, industry events, and conferences.

Key Stakeholders:

• Singapore Country Leader
• Marketing Department
• Product Management Team
• Clients and Partners

. Industry Knowledge

• Expertise in Digital Assets: In-depth understanding of blockchain, cryptocurrency, tokenisation, and the role of custodians in the digital asset ecosystem. Strong background in selling digital asset solutions or financial services products.
• Regulatory Awareness: Knowledge of Singapore financial regulations, including MAS requirements, PSA, and AML compliance.
• Custody and Security Expertise: Familiarity with custodial solutions, cold storage, multi-signature wallets, and other security technologies in the digital asset space.

2. Sales Skills

• 7+ years of experience in sales roles within digital assets or financial services, with minimum of 2 years within Crypto industry in any capacity
• Proven Sales Track Record: Demonstrated success in meeting and exceeding sales targets, ideally in financial services, fintech, or digital assets.
• Pipeline Management: Ability to manage complex sales cycles, from lead generation to closing deals, with large institutional clients.
• Consultative Selling: Skills in understanding client pain points and delivering tailored solutions that align with their needs.

3. Strategic Thinking

• Market Insights: Ability to analyse market trends and position Zodia Custody as the preferred partner in Singapore.
• Solution Innovation: Capacity to adapt custody solutions to meet the evolving needs of institutional clients.
• Competitor Analysis: Awareness of competitors' offerings and ability to differentiate Zodia Custody in the market.

4. Operational Knowledge

• Product Knowledge: Strong understanding of Zodia Custody's services, including technology, security protocols, and value proposition.
• Integration Expertise: Familiarity with integrating custody services with existing client platforms (e.g., Fireblocks, treasury systems).
• Post-Sales Support: Ability to ensure a seamless client onboarding experience and maintain long-term relationships.

5. Communication Skills

• Clear Messaging: Ability to explain complex digital asset concepts to clients with varying levels of technical understanding.
• Negotiation Skills: Expertise in structuring and negotiating contracts that benefit both Zodia Custody and the client.
• Stakeholder Engagement: Strong presentation skills for engaging C-level executives and board members.

6. Personal Attributes

• Resilience: Ability to navigate a fast-changing industry and overcome challenges in a nascent market.
• Entrepreneurial Spirit: Proactiveness in identifying opportunities and driving business growth in a new and evolving sector.
• Positivity: Positive and open approach, particularly in promoting trust and integrity in a security-focused industry.

• Base + Commission Scheme
• CPF contributions - Pension plan
• ESOP Plan
• Training & Development budget
• Work From Home - Flexible hours
• 30 days annual leave plus bank holidays
• Private Healthcare

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.

Key Responsibilities:

•Analyze and follow up store’s KPIs

•Deliver great customer experience

•Maximize conversion & customer service

•Ensure store meets H&M standards

•The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team 

Responsibilities:

• Develop and implement sales strategies to achieve company sales targets and objectives.
• Manage and motivate a team of sales representatives to drive sales performance.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Oversee the entire sales process, from lead generation to closing deals.
• Monitor market trends and competitor activities to effectively position the company's services.
• Collaborate with internal teams to ensure customer satisfaction and successful project delivery.
• Prepare sales reports and forecasts for management review.
• Stay updated on industry developments and emerging technologies.
• Conduct regular performance reviews and provide coaching and mentoring to the sales team.

Minimum Requirements:

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 8 years of experience in sales, with at least 3 years in a cloth sales experience managerial role.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Knowledge of the industry and market trends.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

DUTIES AND RESPONSIBILITIES:

Reporting directly to the Director of Finance. the incumbent will be responsible for managing of overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts. He will be responsible for but not limited to the following duties:

• To be responsible for the efficient and effective operation of the Credit & Account Receivable section.
• To ensure that the hotel credit policy and procedure is adhered to in all departments.
• Responsible for developing and maintaining credit relationship with customers, banks the industry, credit organizations and others for the purpose of obtaining and exchanging credit and financial information.
• To be ready and responsible when assigned to perform any other duties as designated by higher management.

JOB REQUIREMENTS:

• At least 5 Year(s) of working experience in the related field is required for this position
• Preferably Manager specialized in Finance - General/Cost Accounting or equivalent
• Have good communication skills in written and spoken English
• Result and detail-oriented and be proactive
• Possess professional disposition with good communication and interpersonal skills

JOB DESCRIPTION

Reporting to the Executive Housekeeper & Assistant Executive Housekeeper, the incumbent will be responsible to but not limited to the following, create and promote an atmosphere that ensures guests' satisfaction, a feel of home away from home. This position requires strong attention to detail, leadership skills, and ensures quality assurance standards are met at all times.

• Overall smooth operations of the Hotel housekeeping operations.
• Familiar Current with the latest housekeeping and laundry technology.
• Build and maintain rapport with guests, business associates, community partners including government agencies for organisational success.
• Coach and develop team members to achieve corporate brand guidelines, service standards, and procedures.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.

JOB REQUIREMENTS

• Preferably a Bachelor's degree in Hotel Management or relevant discipline.
• Minimum of 5 years in a supervisory Housekeeping role in a similar capacity, preferably in a 5-star class environment.
• Knowledgeable in Housekeeping operation and cleaning methods.
• Have excellent English communication skills both in written and spoken.
• Detail-oriented and possess a pleasant personality with excellent communication and interpersonal skills.

Business Development Manager Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Requirements and skills:

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field

McConnell Dowell is seeking to hire an experienced Project Manager for our upcoming marine works projects.

About the Role:
Are you ready to lead and deliver impactful marine infrastructure projects? McConnell Dowell is looking for an experienced Project Manager to take charge of our civil marine works, including projects such as jetties, piers, and wharves. This is your opportunity to shape key infrastructure while ensuring excellence in safety, environmental stewardship, and operational success.

Your Key Responsibilities:

• Champion a safety-first culture and environmental awareness among all project teams.
• Strategically plan and coordinate construction activities to meet milestones and exceed client expectations.
• Drive profitability through effective cost control, resource management, and operational excellence.
• Secure necessary permits and statutory approvals, ensuring full compliance with regulations and standards.
• Build and maintain strong client relationships, acting as a trusted advisor throughout the project lifecycle.
• Select, manage, and evaluate subcontractors and suppliers to achieve project success.
• Oversee the implementation of the Project Execution Plan (PEP) and maintain alignment with McConnell Dowell Management Systems.
• Lead contract administration, claims negotiation, and project reporting to ensure seamless delivery and financial transparency.

About You:
We are seeking a results-driven professional with:

• A degree in Civil Engineering and 10–15 years of project management experience in marine works (e.g., jetty, pier, wharf).
• A proven track record in delivering complex coastal and port projects on time and within budget.
• A hands-on leadership style that inspires teams and fosters a collaborative work environment.
• Availability to work an alternate 6-day work week.

What We Offer:

• Be part of a purpose-driven company focused on Providing a Better Life through creative construction.
• Work on projects that connect, support, and sustain Southeast Asian communities.
• Enjoy a diverse range of development opportunities and mentoring from industry experts.
• Thrive in a supportive, inclusive culture that values individuality and impact.

Why Join McConnell Dowell?
For over 60 years, we've been delivering community-shaping projects across Australia, New Zealand, the Pacific Islands, and Southeast Asia. Join us to experience a culture that is low on ego and high on support, where your growth fuels our shared success.

Ready to Build Better Together?
If you're passionate about delivering transformative marine infrastructure, apply today and join McConnell Dowell's legacy of creative construction.

So, join us, be you, and help us create better together. Apply now!

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.

Training Development Manager Responsibilities:

• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops and other trainings
• Assess the success of development plans and help employees make the most of learning opportunities
• Help managers develop their team members through career pathing
• Track budgets and negotiate contracts
• Hire and oversee training and L&D Specialists

Requirements and skills

• Proven experience as an L&D Manager, Training Manager or similar
• Current knowledge of effective learning and development methods
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors
• BSc/BA in Business, Psychology or a related field
• Professional certification (e.g. CPLP) is a plus

Job Description

The Strategy Manager conducts research and analysis in their areas of responsibility to understand the market situation, its’ competitive landscape, customer needs, and UPS capabilities. He/She develops an understanding of UPS offerings and capabilities and external factors which impact UPS strategies. The Strategy Manager conducts detailed MCCU (Market, Competitor, Customer, and UPS) assessments. In addition to the business unit(s) and/or functional strategies, he/she supports the monitoring of key strategic initiatives. He/She supports Healthcare initiative(s) in globally.

Job Responsibilities

• Research UPS’s internal offerings and capabilities and their position relative to key competitors in the respective markets to identify strengths and weaknesses
• Assesses the primary external factors and how they will affect UPS’s ability to reach designated goals.
• Analyzes and forecasts future key competitor actions to understand future competitive challenges
• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact
• Designs and implements communication plans to ensure those affected by projects are informed and updated
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.

Job Requirements

• Possess at least a Degree in Marketing, Strategy or relevant fields
• Possess at least 6-7 years in related strategic marketing roles
• Demonstrate strong interpersonal and relationship management skills & ability to work with cross-functional teams
• Comfortable with travel for work (where required)
• Self-starter; able to work independently with minimal supervision
• Possess 2 years or more prior industry experience in Supply Chain, Healthcare or Healthcare Transportation preferred

Business Development Manager Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Requirements and skills:

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field

Position Overview:

The Manager, Senior Care Division (Strategy & Development) is responsible for driving the growth and strategic direction of PCF Sparkle Care. Key duties include assisting in strategic planning, identifying opportunities for service expansion, and staying updated on industry trends. The role involves leading partnership development, drafting partnership agreements, and ensuring effective collaboration with external partners. Additionally, the manager coordinates internal teams to ensure seamless care delivery and supports the overall goals of the organization. This position requires strong communication, project management, and interpersonal skills, along with experience in eldercare, healthcare, or social work.

Key Responsibilities:

Strategic Planning & Development:

• Assist the Head of Strategy & Development in formulating and executing growth strategies, identifying opportunities for service expansion, improvement, and innovation in eldercare.
• Develop and implement strategic planning initiatives for PCF Sparkle Care, ensuring alignment with long-term organizational objectives and community needs.
• Stay updated on industry trends, regulatory changes, and best practices to maintain PCF Sparkle Care's position as a leader in the eldercare sector.

Partnership Development:

• Identify, evaluate, and establish new strategic partnerships that align with the company's mission, objectives, and long-term goals.
• Cultivate and maintain strong, long-term relationships with key stakeholders, including healthcare providers, senior care organizations, non-profits, and community leaders.

Project Management & Measurement:

• Coordinate the seamless functioning of core partnerships and corporate projects.
• Lead negotiations, manage contracts, and ensure that all partnership agreements align with the organisation’s objectives.
• Monitor and report on the success of initiatives, tracking key metrics and adjusting strategies as needed to meet targets.

Other Responsibilities:

• Take on additional duties as assigned by the Reporting Officer.

Qualifications:

• Degree Holder, preferably in Social Work, Gerontology, or Service Sector disciplines.
• A minimum of 5 years of experience in eldercare or healthcare sector.
• Demonstrated experience in project management and partnership development within the healthcare, eldercare or related sectors.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent organizational and team-building abilities for effective project management.
• Ability to build and maintain strong relationships with diverse stakeholders and establish mutually beneficial partnerships.
• Competence in managing cross-functional teams and processes to achieve organizational goals and KPIs.

Please send your resume to [email protected] indicating current and expected salary.

We regret that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

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Are you tired of your old job and getting stale due to the repetitive caseloads? Are you looking to bring your skillset and knowledge to the next level? Do you feel underpaid at your current job and is looking for a more competitive package? Or are you just getting out of vet school and looking to embark on your exciting vet journey?

At Advanced Vetcare, we do understand all the challenges of being a vet tech here in our sunny island. We do believe in change, and we always strive to improve in our quality of care for the patients while achieving good work-life balance and fair remuneration for our staff. Currently, we are looking to hire vets at our centrally located Balestier branch. This is our newly opened branch, and we are looking to expand our Balestier vet team. Our main branch is located in Bedok which is a 24h emergency practice.

So what is it like working at AVC ?

At this branch we have a good first opinion caseloads and general health checks which is the best place to build up good rapport with clients. At the Balestier branch, despite having a higher caseload for first opinion patients, we do occasionally get referral cases. Also, we see a variety of species which can range from dogs and cats to small furries and birds as well. On a monthly basis, we do organize clinical rounds to benefit both vets and nurses to continue brushing up our knowledge and to grow as a clinic to provide high standards of care.

Finally, these are all the fancy toys that our practice do own:

1. 16-slice CT Scanner

2. Digital X-ray

3. Ultrasound

4. Fluoroscopy

5. Endoscopy

6. Dental machines and dental radiographs

7. Surgical suites and instruments for most soft tissue and orthopaedic surgeries

8. ChemotherapyHello there! Thanks for clicking on us!

Are you tired of your old job and getting stale due to the repetitive caseloads? Are you looking to bring your skillset and knowledge to the next level? Do you feel underpaid at your current job and is looking for a more competitive package? Or are you just getting out of vet school and looking to embark on your exciting vet journey?

At Advanced Vetcare, we do understand all the challenges of being a vet tech here in our sunny island. We do believe in change, and we always strive to improve in our quality of care for the patients while achieving good work-life balance and fair remuneration for our staff. Currently, we are looking to hire vet technicians at our centrally located Balestier branch. This is our newly opened branch, and we are looking to expand our Balestier vet team. Our main branch is located in Bedok which is a 24h emergency practice.

So what is it like working at AVC bedok?

At this branch we have a good first opinion caseloads and general health checks which is the best place to build up good rapport with clients. At the Balestier branch, despite having a higher caseload for first opinion patients, we do occasionally get referral cases. Also, we see a variety of species which can range from dogs and cats to small furries and birds as well. On a monthly basis, we do organize clinical rounds to benefit both vets and nurses to continue brushing up our knowledge and to grow as a clinic to provide high standards of care.

Benefits of working at AVC Bedok?

Aside from the interesting caseloads, our friendly boss and surgeon has a Membership in Small Animal Surgery. He has a high surgical caseload that covers most soft tissue, oncology and orthopaedic cases. This is the perfect opportunity to impart some of his skills as he loves inspiring young minds. On top of that, internal referral to our 24h branch is fairly straightforward, and you will be able to easily track the progress of your patient between the branch. Also, this can be a good opportunity to progress towards the emergency branch if you would like to challenge yourself further (subjected to approval). We are a firm believer that continual education is fundamental, and we do financially provide for CE programs that you have chosen to participate in. Lastly, we are introducing an induction program for new vets joining our team, to allow your transition into working with us as smooth and comfortable as possible.

Duties & Responsibilities

1. The Assistant Manager shall play a key role in the conceptual development of the construction project and oversee the scheduling and coordination of sub-contractors across various trades
2. He/She will be required to plan, lead and monitor progress and performance against the project plan whilst managing the day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
3. Responsible for cost management to manage project within approved budgets, include materials, manpower and machinery cost control for new and running projects
4. Responsible for exercising timely instructions to deal with the results of delays, or emergencies at construction project sites
5. Reviewing manpower planning and monitoring of work schedules to ensure orderly delegation of jobs and smooth operation. Ensure to exercise effectively safe and economical methodology and enforces project standards
6. To maintain close collaboration with Project Managers, Architects, Engineers and all stakeholders to minimise errors in the process to achieve smooth completion of projects
7. To liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities compliance issues
8. Handle any other adhoc duties assigned from time to time

Requirements

1. At least 6 years relevant working experience within the Construction industry
2. Should possess a minimum qualification of Degree in Engineering or Architecture or equivalent qualification
3. Ability to prioritize tasks well and able to work independently
4. Able to work under stress and complete tasks within set deadlines
5. Able to work Night Shift, Weekends and PH, as and when required

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Non-Officer, AML Compliance CORE Senior Asst. Manager - Hybrid (Internal Job Title: Compl AML Core Analyst 2 - C10) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Compliance AML Core Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

In this role, you’re expected to:

• Enhance and implement of best -in-class AML Compliance policies and practices.
• Provide expert advice on AML Compliance policies to the AML/Financial Crime Support teams and the business.
• Perform AML Compliance quality and testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments. Further, assess and identify emerging risks and recommend / drive program enhancements.
• Identify and escalate unusual activity or cases that fail to meet Citi and line of business guidelines to appropriate management or business partners. Advise management on next steps.
• Create, develop and deliver relevant training to business and functional partners.
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-2 years’ experience in AML, knowledge of AML regulations preferred, proficiency with MS office, verbal/written skills, analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements. Good project management and organizational skills and capability to handle multiple projects at one time Knowledge of AML requirements applicable to banks
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei