ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Hangzhou. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

· Attend to customer’s incoming calls, SMS and Whatsapp messages

· Issuance of invoices for different branches

· Update of customer information on internal database

To support sales consultants by securing appointments

· To place outbound cold calls and provide good customer services

· To keep our customers informed on the latest update and ongoing promotions

· To be inquisitive and sensitive towards customers’ requirements and concerns over call

Role Requirement

· Suitable candidate should possess ‘A’ Levels or Diploma and above

· 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· 5-day work week with alternate Saturdays.

Benefits

• Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
• Additional performance incentives and allowances
• Convenient working locations in Novena Medical Centre or Scotts Medical Centre

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Industry/ Organization Type: F&B Working

Location: Sentosa

Benefit : AWS + Medical Benefits + Health Insurance Benefits + Meal allowance + Personal Development

Duration: Permanent Service Crew / Bartender

• Working Hours: 6 days week (Able to work on shift system – Late Shift / Day Shift)

• Salary Package: S$2,300 – S$3,800

• Related experience in the F&B industry.

• Love to interact with customers.

• Wine knowledge (WSET Level 1 or 2) will be extremely beneficial but not needed.

• Good communication skills and interpersonal skills

• Willingness to work during peak hours, including nights, weekends, and holidays

• Local candidates with related work experience in F&B are welcome to apply.

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Objectives of the position:

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/harnessing environment is an added advantage
• Experienced in SAP SD Module is an added advantage

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

What you'll do:

As an Institutional Sales Service Coordinator, your role will be pivotal in supporting the Relationship Management and Sales & Marketing teams. You will be responsible for managing a wide range of operational and administrative tasks, from coordinating travel arrangements to maintaining client data records. Your ability to anticipate needs, communicate effectively, and maintain organisation will be key to your success. Additionally, you will have the opportunity to assist with marketing activities, further expanding your skill set.

• Manage the administrative and operations functions of the Institutional Advisors team
• Coordinate travel, and courier arrangements for business trips and conferences
• Assist in the production of presentation materials
• Maintain client data records on Salesforce - C360 local system for all sales and business activities in Asia ex-Japan region
• Support the team in marketing activities such as sponsorship of industry and client conferences, preparation of marketing materials and all logistics relating to such activities
• Perform complex administrative and secretarial duties to ensure smooth office operations

What you bring:

The ideal candidate for the Institutional Sales Service Coordinator role is a meticulous individual with strong organisational skills. You should have a minimum diploma in Business related studies and at least two years' secretarial or administrative experience. Proficiency in both spoken and written English and Chinese languages is essential for this role. Your proficiency in Microsoft Office will enable you to produce high-quality presentation materials and maintain accurate client data records.

• Minimum Diploma in Business related studies
• Strong organisational skills and attention to detail
• Proficiency in both spoken and written English and Chinese languages
• Proficiency in Microsoft Office (Power point, Excel, Word, Mac)
• At least two years' secretarial/administrative experience

What sets this company apart:

Our client is a globally recognised firm that values collaboration, commitment, and empathy. They offer flexible working opportunities and generous pensions contributions. Their supportive leadership fosters an inclusive environment where every team member's contribution is valued. This is an excellent opportunity to grow your career within a company that prioritises employee development.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Job Description

• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primaryresponsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public"
  oblems and queries.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Job Description:

1. Support of the sales team in organizing and attending sales events

• Update of contacts & Customer relationship activity in Salesforce (a CRM system)
• Follow-up on clients inquiry (before sales and after sales)
• Preparing quotation/agreement and contract management
• Assist the BDM to maintain client relationship with existing clients by regular follow-up visits, Query & issue gathering
• Follow up with Clients on a regular basis for SOA, pending payments
• Support sales account manager to develop new customer base by tender participation, cold calls & Introductory e-mails, etc
• Support sales team for weekly report/monthly report or clients analysis

2. Follow up activity with Client for Projects

• Follow up activity with Client for Project Updates & liaison with Operations team
• Co-ordinating with sub-contractors for tendering and pricing negotiations
• Arrange DHL or partner for Samples collection, follow-up on samples testing, reporting if necessary
• Take action for ON-HOLD samples
• Arrange sampling kit/product delivery
• Submit the invoicing application to account when the project is completed
• Operation for MEIMS (Lab testing software) and SAP (sales module only)

3. Liaison with Marketing for Realizing the companies digital marketing strategy (e.g. Brochures, Marketing tools, Presentation content, conferences)

4. Admin works and support sales team for some documents filling, reporting, presentation, etc

Job Qualifications

1. Junior college or above
2. Major - Marine engineering, Shipping engineering/officer, Lab testing, chemistry / biological science
3. Be proficient in office software; be practical and careful in work; with strong communication skills
4. At least 3 to 5 years of experience in similar role
5. Have experience in Maritime industry as priority
6. Have business-related knowledge background and understand business processes
7. Have team work spirit
8. Have good communication and presentation skills; be able to communicate with clients, including Sales team and overseas clients
9. Be fluent in English listening, speaking, reading and writing; be able to translate and interpret English standard
10. Proactive and self-motivated

An IoT Field Service Technician is responsible for installing, configuring, maintaining, troubleshooting IoT devices such as Facial Recognition (FR), smart cameras, sensors, network devices, industrial IoT sensors and equipment. The role requires technical expertise, problem-solving skills, and the ability to work with both hardware and software components of IoT systems.

Key Responsibilities:

1) Installation and Setup:

· Install and configure IoT devices, sensors, and networks according to stakeholder requirements.

· Perform system integrations, ensuring that devices is able to communicate with the yard central system.

· Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

2) Troubleshooting and Maintenance:

· Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.

· Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.

· Perform firmware and software updates on devices as needed.

· Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

3) Customer Support:

· Provide technical support and training to stakeholder on how to use and maintain their IoT devices.

· Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.

· Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

4) Documentation:

· Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.

· Provide reports on system performance, usage patterns, and any potential improvements.

· Document troubleshooting steps, solutions, and maintenance schedules.

· Check on System upgrades and System Optimization from vendor

.

Required Skills and Qualifications:

· Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols

· Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.

· Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.

· Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.

· Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.

· Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

A new concept by The Lo & Behold Group and Chef Mirko Febbrile.

The new concept is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Proactively ensuring guest experience is delivered to the highest standards
• Prepare the restaurant for opening and closing
• Readily stand by at the pass, pick up dishes which are ready to be presented to the guest
• Explaining the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Job description:

• Provide prompt, friendly and courteous front-line and admin services to patients such as to answer phone calls, arrange for appointments, transfer calls, collect payment, attend to patient’s general enquiries etc.
• You will also have to chaperon patients and doctors, assist the doctor in the consultation room, assist to take height and weight etc.
• You also have to engage in some administrative handlings on a departmental level

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

Assistant School Manager (Music)

• Location: Clementi
• Working days: 5 days (Rotate shift based on roster)
• Weekday: 11.45am to 9.15pm
• Weekend: 8.45am to 6.15/7.15pm
• Salary: S$ 4,000 - 5,000

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

• Diploma graduate preferred
• Experience in similar or service related industry preferred (enrichment centers)
• Retail sales experience is not mandatory

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Liquid Chocolate is the franchisee of DipnDip, an international chocolate cafe chain with over 100 locations around the world. We are looking for a Cafe Service Crew to join our dynamic team as we open the 1st few outlets in Singapore.

The main purpose of the Cafe Service Crew is to greet arriving guests, welcome them into the outlet and seat them. The guest receives their first impression of the service of the outlet by their exchange with the Cafe Service Crew. He/She is vital to delivering a high standard of customer service and engagement for the outlets.

Related Duties and Responsibilities

• To provide fast and courteous service to customers.
• Greets customers, escorts them to tables and provide menu and suggestions.
• Inspects cafe's serving stations for neatness, cleanliness and other supplies for tables and serving stations.
• Observes tables and keep track of clean, dirty and occupied tables.
• Cleans, organizes and stocks menu at designated area.
• Interacts with customers as they leave the outlet to ensure positive dining experience.
• Assist Outlet Supervisor in ensuring that the cafe operations is run according to company policy.

Communication & Working Relationships

• Communicates professionally with all team members and Outlet Supervisor while keeping a productive working environment.
• Communicates with the stewards while keeping a healthy and clean environment.

Knowledge, Skills, and Experience

Excellent communication skills and the ability to work under pressure.

Requirements of the job

The job of the Cafe Service Crew may require long working hours and time flexibility.

Role:

• Diagnose and troubleshoot problems with marine engines, auxiliary engines, steering systems, and other related components.
• Carry out repairs on inboard and outboard engines, including work on fuel, cooling, and exhaust systems.
• Perform routine maintenance to ensure all shipboard systems are functioning properly.
• Maintain cleanliness of the ship and engine room while onboard.
• Provide detailed reports on work performed and communicate the nature of repairs and services to customers.

Safety and Compliance:

• Follow all safety protocols and regulations to maintain a safe working environment.
• Ensure compliance with environmental regulations related to marine services and repairs.

Documentation and Reporting:

• Keep accurate records of all services performed, including time spent, parts used, and labor involved.
• Use service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Collaborate with other technicians and service team members to ensure efficient workflow and high levels of customer satisfaction.
• Assist in training and mentoring junior technicians as required.
• Perform any other duties as assigned.

Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or a related field is preferred.
• Minimum of 2 years’ experience in marine service and repair.
• Strong mechanical skills and ability to solve problems.
• Proficient in using diagnostic tools and marine service equipment.
• Knowledge of marine engines, auxiliary engines, and cargo pumps.
• Ability to read and understand technical manuals and schematics.
• Capable of lifting heavy objects, working in various weather conditions, and performing physically demanding tasks.

Job Description:

• Understand and address customer needs by researching existing issues and providing strategic solutions, ensuring clarity and resolution.
• Achieve first-contact resolution and follow up effectively with service partners and internal teams to close cases according to our service standards.
• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.
• Provide top-notch services to ensure maximum customer satisfaction by following the correct procedures.
• Foster sustainable relationships and engage customers by going the extra mile.
• Deliver exceptional support to customers through various communication channels, including phone and email.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Ethiqal Pte Ltd is seeking a dynamic and customer-focused Customer Service Executive to handle inbound leads generated through advertisements. This role focuses on prompt follow-ups, ensuring a seamless customer experience, and converting inquiries into successful collaborations. The ideal candidate will be a proactive communicator with excellent organizational skills and a passion for providing exceptional service.

Key Responsibilities

1. Lead Follow-Up and ConversionRespond promptly to incoming leads generated from advertisements via email, phone, or other communication platforms.
   Understand customer needs and provide tailored solutions regarding Ethiqal’s services.
   Schedule meetings or consultations with clients and relevant team members.
   Maintain consistent follow-ups to nurture leads and drive conversions.
   
2. Customer Relationship ManagementBuild and maintain strong relationships with potential and existing clients.
   Address client queries professionally and efficiently, ensuring satisfaction.
   Act as the main point of contact for customer concerns and escalate issues to the relevant departments when necessary.
   
3. Administrative SupportMaintain an up-to-date database of leads and customers using the CRM system.
   Track, analyze, and report on lead conversion rates and other relevant metrics.
   Prepare and send quotations or proposals as needed.
   
4. Collaboration and CommunicationWork closely with the sales and production teams to align on client expectations and deliverables.
   Share customer feedback with the marketing and advertising teams to optimize lead generation strategies.
   

Qualifications

• Education: Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 1–3 years of experience in customer service, sales support, or a related role. Experience in the media, advertising, or video production industry is a plus.
• Skills:Excellent verbal and written communication skills.
  Strong interpersonal skills and the ability to build rapport with clients.
  Proficiency in using CRM tools and Microsoft Office Suite.
  Exceptional organizational and multitasking abilities.
  

Key Competencies

• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to handle multiple leads simultaneously while maintaining attention to detail.
• Knowledge of advertising and video production services (preferred).
• Strong negotiation and persuasion skills.

Full Time: 48h - 5/5.5/6 days

No split shifts.

Closed on PH and Sundays.

Staff meal provided

Italian cuisine, fast pased CBD Lunch crowd

cafe style restaurant, efficient good service is key.

- take order, key in order, cashiering

- barista experience a plus, not compulsory

- serve food, clear tables, set up tables for fast turnaround service

- stock taking, ordering, monthly reporting

- keeping within budget

- efficient and quality service

- fast and clean work attitude

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

Training

• Provide regular training and guidance to the operations team on quality standards and best practices.
• Foster strong learning partnership with stakeholders by supporting stakeholders learning needs with departments' learning strategies.
• Initiate discussions with stakeholders on learning needs analysis and design training programs aligned with departments' learning strategies and organizational goals and objectives.
• Lead the curation of training materials including online resources and external training programmes.
• Lead learning partnership discussions within inter-team based on collated post training evaluation and feedback.
• Document learning resulting from use of the knowledge management systems, report activities and capture information in a systematic manner.

Quality Assurance

• Monitor and evaluate the quality of different service channels, to ensure compliance with organizational standards and guidelines.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the operations team to identify root causes of process inefficiencies and implement corrective actions.
• Participate in new and improvement initiatives for the contact centre, to deliver above beyond service standards.

Data Analysis

• Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
• Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.
• Work closely with the operations team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.
• Establish initiatives for continuous improvement, supporting a cycle of feedback, action, and reassessment. Develop action plans and follow up with departments on progress.
• Gather additional feedback from TMs and Customer Satisfaction Surveys where feasible, and integrate findings into the quality assurance analysis.
• Conduct regular meetings with the management and operations team to discuss findings, track improvement efforts, and refine the focus for future evaluations.
• Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.

Requirements:

• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.
• Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.
• Strong collaboration skills, with experience working with training or operational teams.
• Demonstrated ability to set performance benchmarks, track progress, and drive continuous improvement efforts.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Other Information:

• Monthly basic salary range of $3,000 to $3,200
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is near Ubi and Macpherson MRT station

• Past working experience in customer-facing roles;
• Able to handle emotionally challenging situations, demonstrating empathy and sensitivity toward grieving families;
• Able to communicate effectively in both spoken and written English; proficiency in a mother tongue (e.g., Mandarin, Tamil) is preferred;
• Willing to work in an after-death service environment;
• Culturally and religiously aware and sensitive;
• Customer-oriented mindset and a team player;
• Able to work on weekends and public holidays; and
• Treat members of public/deceased with professionalism and respect/dignity.
• Provide directional guidance to visitors;
• Assist with the use of self-help kiosks; and
• Address queries related to cremation and ash collection

The Admin Executive will be based in one of the Active Aging Centres (AAC). They will perform administration duties, compilation, and submission of reports, as well as financial oversight for 2-4 AACs. In addition, they are expected to support daily operations in the AACs, as well as participating in and supporting special events and activities as required.

JOIN US and be part of a team that contributes to building a community of seniors that improves mutual social cohesion, empowers the seniors, and maintains their health and mental wellness.

The Admin Executive expected to be familiar to and align with the objectives, vision and mission of REACH Community Services and REACH Senior Service when performing their tasks and duties. She is also expected to support the digitalization transformation of REACH Senior Service to automate operations and administrative tasks to improve efficiency and productivity.

Key Responsibilities:

• Prepare and submit monthly, quarterly, and annual KPI reports for internal and external stakeholders.
• Ensure accurate data collection and record-keeping practices across all Active Ageing Centres (AACs).
• Oversee annual recruitment and renewals of AAC memberships, including fee collection and maintaining a membership database.
• Coordinate transport arrangements, volunteer matching, and claims processing for the MET scheme.
• Prepare and submit quarterly claims and reports.
• Track and maintain training records for staff and volunteers.
• Manage contracts and vendors for routine services, including pest control, air conditioning, cleaning, and supply restocking.
• Process RFQs, Payment Vouchers, and petty cash for AAC operations.
• Maintain financial records and support budget planning.
• Manage account creation, updates, and training for IT systems used by AAC staff.
• Maintain records for audits.
• Support and evaluate engagement programmes for senior members, ensuring budget compliance.
• Conduct health screenings and maintain health records for seniors.
• Oversee the AAS system, provide emergency coverage during activations, and ensure client safety and well-being.
• Undertake additional responsibilities as assigned by management.

Requirements

• Possess at least a Diploma or General Degree
• Having a diploma or higher qualification in Business Administration, Data Analysis or Actuary Science is greatly preferred but not necessary
• At least 2 years of relevant experience
• Conversant in English and a 2nd language
• Good communication and interpersonal skills
• Outgoing, energetic, self-motivated
• Has a strong passion in outreach and community work with seniors

Join Our Team as an Administrative Assistant
We are seeking a highly organized and proactive Administrative Assistant to support our team and ensure smooth day-to-day operations. If you excel at multitasking, communication, and maintaining a well-organized office environment, this role is perfect for you!

Key Responsibilities:

• Administrative Support: Assist in planning and coordinating schedules for drivers, the sales team, and customers.
• Communication Management: Answer and manage incoming calls, emails, and other communications, acting as a liaison between management and staff to relay information, requests, and directives.
• File Management: Maintain organized office files, both electronic and hard copies, and develop a filing system for easy retrieval of documents.
• Confidentiality: Handle sensitive information with discretion and ensure confidentiality.
• Office Organization: Oversee office supplies, ensuring the office is well-stocked and organized, and handle office equipment maintenance by coordinating with vendors for repairs and services.
• Task Assistance: Support other administrative tasks such as managing timesheets, tracking jobsites, and monitoring project timelines and deliverables.
• Operational Efficiency: Track project timelines, follow up on pending tasks, and provide timely updates.

Requirements:

• Educational Background: High school diploma or equivalent; Associate’s or Bachelor’s degree is preferred.
• Experience: Proven experience as an administrative assistant or office admin assistant.
• Technical Skills: Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Time Management: Strong time management skills with the ability to prioritize tasks effectively.
• Attention to Detail: Exceptional problem-solving skills and attention to detail.
• Organizational Skills: Ability to multitask and maintain strong organizational practices.
• Communication Skills: Excellent written and verbal communication abilities (Mandarin proficiency is a plus).

Work Schedule:

• Working Days: 5.5 days per week.
• Working Hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–1:00 PM.

If you’re ready to contribute to a dynamic team and help ensure seamless operations, we’d love to hear from you!

Apply Now and Join Our Team!