8 months renewable

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: 8 months to 1 year
• Office: Clarke Quay

Job Requirements:

• Singaporean
• At least 1 year of work experience in inbound call centre
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Responsibilities:

• Ensure that all processes and procedures are followed
• Lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues
• Lead the troubleshooting and performing of root causes failure analysis for infrastructures issues
• Manage the delivery of infrastructure across AWS environments, On-prem, VMware, hyper-converge technology ensuring alignment with SLAs and customer expectations. Oversee the daily operations environments, including incident management, Service Request, change control, and problem resolution.
• Strong understanding in dashboards and tools (e.g. eG, Managed Engine, SolarWinds, AWS Monitor) to ensure real-time health and performance visibility of operation environments.
• Contribute to project and transition plans schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects, aligning with Industry 4.0, Whole-Of-Government (WOG) and IM8 standards.
• Spearhead in creating overall ITSM processes and IT Service Desk setup including ticketing system, utilizing the ITIL framework to enhance service efficiency.
• Spearhead and focus in strategically preparing and building the day-2 / operational plan, such as engineer work schedule, operation yearly activity calendar, preventive maintenance (PM) schedule, patch management schedule, audit activity
• Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics.
• Responsible for the operation CAPEX & OPEX such as Asset management update (CMDB), software & licenses renewal, hardware maintenance renewal, vendor supports review & renewal
• Responsible in preparing and presenting weekly and monthly reporting to client stakeholders on the account updates
• Ensure that regular reviews of the services provided SLAs and KPIs are conducted to maintain alignment between the services and the expectations of the customer
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Participate in leadership activities and providing performance feedback and developmental coaching

Requirements:

• Diploma and above in IT / Software / Engineering fields
• Min 12 years of experience in IT service delivery management; project and program management; resource and vendor management; client and stakeholder management; problem and incident management.
• ITIL 3 & 4 certified
• Preference to have experience in OT technologies such as Security and Access Control Systems Facial recognition system, Access Control System
• Must be willing to go down to ground and be hands-on to understand situation when problem arise
• Willing to travel on-site at Jurong Island
• Experience handling government agencies with understanding of IM8 processes, Government Commercial Cloud (GCC) and Whole-Of-Government (WOG) operation structure is an added advantage
• Strong knowledge of networks, servers, virtualization, and cloud technologies.
• Experience with monitoring tools, ITSM platforms, and disaster recovery planning.
• Experience with contract and vendor management
• Independent, self-driven, highly customer focused and able to work under high-pressure environment especially during emergency restoration of services
• Good communication skills, keen to learn and a team player
• Ability to work independently, plan and provide system solution
• Ability to manage stakeholders and vendors
• Able to work in a fast-paced environment
• Able to work well in a matrix team

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Diploma / Degree in any field of study from a recognised institution
• Min 4 to 5 years of operation manager / supervisor experience from a healthcare / eldercare / social services institution

Office hours, Mon to Fri

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Patient Registration
• Appointment booking for patients
• Frontline counter duties
• Call centre scope
• Data Entry
• Other ad hoc duties as assigned

Requirements:

• Minimum Nitec/ Diploma in any field of study
• Entry level - no related exp needed, training provided
• Open to work 2 or 3 shift preferred

*We regret to inform that only shortlisted candidates will be contacted*

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: PSA

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Centre Leader Position

We are seeking a dynamic Centre Leader to join our team. If you possess excellent leadership skills, a passion for early childhood education and a commitment to excellence, we encourage you to apply.

Requirements:

• DECCE-L, Advanced Diploma in Early Childhood Leadership, or SDECCE with 2 years of experience as a Centre Leader (Senior Teachers with DPL are welcome to apply)
• Familiarity with ECDA regulatory standards
• Proficiency in Early Childhood Portals (e.g., CMS, One@ECDA Portal, CD Lens)
• Knowledge of Subsidy Administration (applications, audit preparations) is advantageous
• Excellent communication, writing, and interpersonal skills
• Proficiency in MS Office Applications (Word, PowerPoint, Excel, etc.)
• Strong leadership and team management skills, with the ability to motivate and guide subordinates towards achieving common goals

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

Job Description

• Align, execute and embed global Services strategy and framework in local Operating Companies
• Conduct market research to identify new business opportunities, including priority sectors and emerging markets
• Develop and implement a strategic business development plan to achieve company targets for growth and profitability through Services offerings, driving effective product pull-through
• Act as APAC divisional black-dot owner for Digital Services to ensure continuous strong implementation of digital strategy across the division
• Lead regional digital hubs and work closely with Operating Companies service delivery teams to ensure the company’s services meet the needs of customers and are delivered to the highest standard
• Lead capability development in Operating Companies through both commercial and technical training and coaching under Services framework
• As a resource to local sales leadership, help develop comprehensive local sales strategies, target segments, target geographies and target customers to timely commercialise new Services offerings
• Actively contribute to new ideation and provide feedback to internal teams including Steam Business Development to identify opportunities for new services or enhancements to existing services based on customers and market needs
• Work collaboratively with global BD community including Customer Sustainability team to support Operating Companies in delivering Services offering to customers, through sharing of best practices
• Track and report on business development activities, sales performance, and market feedback
• Use CRM systems to track, analyse and support Operating Companies to improve customer interaction and opportunity conversion
• Attend industry events, conferences, and networking opportunities to build relationships and promote the company’s services. Support external marketing / promotion of solutions via multi channels including web, trade shows, social media etc

Qualifications / Experience

• At least 8 years of related experience
• Degree in Engineering or equivalent
• Excellent communication skills, fluent written and spoken English
• Collaborative in building strong and trusting relationship across the organisation to deliver team results, across multiple disciplines
• Proficient skills in MS Office

Responsibilities:

• Act as the main point of contact between customers and the workshop, ensuring prompt responses and smooth service processes.

• Advise customers on vehicle maintenance, repair needs, and service intervals.

• Conduct test drives with customers to identify additional vehicle issues if necessary.

• Accurately document customer concerns and vehicle details on job cards.

• Provide clear service quotes and estimated time for completion.

• Inspect vehicles after repairs and ensure issues are resolved before handover.

• Manage vehicle check-in and check-out processes efficiently.

• Monitor service progress and keep customers informed.

• Coordinate with internal departments to resolve post-repair issues.

• Handle administrative tasks such as cost estimates, billing, and job card closures.

• Follow up with customers to ensure satisfaction with the services provided.

Requirements:

• Nitec/Diploma/Degree in Engineering, preferably in automotive-related fields.

• Minimum 2 years of experience as a Service Advisor or in a similar customer service role within the automotive industry.

• Strong ability to detect basic vehicle faults and issues.

• Valid Singapore Class 3 Driving License.

• Excellent communication and interpersonal skills.

• Proficient in using computer systems to manage customer information and service orders.

What We Offer:

• Competitive salary package.

• Opportunities for career development and growth.

• A supportive and collaborative work environment.

Location: Woodlands @ MEGA

Working Hours: Monday - Friday 10am - 7pm / Saturday 10am - 3pm

Responsibilities

• Conduct market research to identify trends and opportunities within the APAC aerospace sector.
• Develop and execute sales strategies to grow the customer base and capture new business opportunities.
• Build and nurture relationships with key stakeholders, including operators, airlines, and leasing entities.
• Manage the sales cycle from initial lead generation through to final deal closure.
• Collaborate with internal teams to ensure timely and successful delivery of products and services.
• Partner with marketing teams to enhance brand visibility and drive awareness.
• Track sales performance metrics, analyze results, and prepare detailed reports.
• Provide accurate sales forecasts and consistently meet or exceed established targets.

Requirements

• Minimum Degree in Business Management,, Business Administration, Marketing or Relevant Field.
• Successful candidate must have proven sales experience in aerospace, aviation sales in the APAC Region.
• Experience in Business Devleopment will be an advantage.
• Occasionally Travel within Singapore and the Asia Pacific region

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities :

• Perform banking services and attend to clients’ inquiries
• Prepare KYC reports and other periodic reports
• Review and assist in risk attribute assessments
• Assist in dealing with client’s trade orders and cross check for other CSM’s trade orders
• Support Team Head in management duties

Job Requirements :

• Minimum a Bachelor’s Degree in Business Administration/Banking and Finance or any relevant discipline
• 5-8 years’ experience in financial industry
• Good knowledge of relevant financial products
• CACS, CFA preferred
• Effectively bilingual in English and Mandarin as the role requires communication with Chinese speaking colleagues in Hong Kong and Taiwan

Position Overview

As Assistant Manager, you would be responsible for assisting in the daily management of activities and services of The Autobus continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

A. Leadership of the Outlet

1. Attend departmental meetings, line-ups, and other training as scheduled
2. Lead a small team and manage people with sensitivity and openness.
3. Be aware of clientele mix, seasonal periods, and festivities and make recommendations to management for competitive analysis and budgeting purposes

B. Maintain Guest Experience

1. Provide guests with an enjoyable and expertly served dining experience
2. Maintain complete knowledge of restaurant layout, SOP, proper table set-up etc.
3. Be familiar with all restaurant offerings to respond to guest inquiries accurately
4. Handle guest complaints following the instant pacification procedure and ensure guest satisfaction

C. Maintain Hygiene, Safety and Standards

1. Review findings from the audits conducted by the F&B Supervisor in relation to the hygiene, waste management, Standard Operating Procedures (SOPs), Workplace Safety and Health (WSH) policies and procedures etc
2. Identify operational challenges and deficiencies and work with relevant parties to formulate necessary action plans to improve operational efficiencies

Talent Profile

1. Minimum 2 years of supervisory experience in formal restaurant service

-5.5/6 day work week

-Fast Career Progression

Prerequisite:

Open-mindedness

Team player

Willingness to learn

$2600-$3200 - Service Captains

$3600 and up - Assistant Restaurant Manager

$4500 and up - Restaurant Manager

About the Company

Deutsche Telekom Global Business Singapore Pte Ltd is the international B2B division of Deutsche Telekom. We are addressing the network and connectivity requirements of globally operating companies through the design, implementation, and management of secure custom-designed solutions and related managed services ‒ whether it's SD-WAN, LAN infrastructure, Unified Communication & Collaboration, or Security (including SASE).

We help our customers build future-proof foundations for their digitalization strategies. Through a consultative and vendor-agnostic approach ‒ backed by the most comprehensive partner ecosystem in the industry ‒ we ensure that our end-to-end solutions perfectly match our customers' business needs, providing them with the flexibility to grow. With decades of experience, we know how to operate networks and deliver connectivity globally.

About the Job

We are looking for an Account and Service Delivery Manager with strong customer service orientation, drive and passion to help enterprise customers achieve their digital transformation goals.

You will help to establish Deutsche Telekom as a critical business partner, building a sustainable reputation around our solutions and in the way we do business and drive our growth in the Asia region. This business-critical role develops corporate relationships, drives growth opportunities and delivers positive outcomes for our customers and organisation. It will also significantly contribute and influence the overall sales strategy to succeed in Asia.

This is a great opportunity for a high achieving individual with the ambition and talent to grow their career within a leading global telecommunications company.

What will be your responsibilities:

· Strategically developing sales and account strategies for new key accounts and Global accounts;

· Steering the preparation of quotations and assuming responsibility for the entire sales cycle, from needs analysis through to steering after sales activities;

· Negotiating and concluding contracts at top management level;

· Strategically improving customer relationships; preparing for and following up on interactions with customers;

· Planning and carrying out measures to support, retain, and win back customers;

· Coordinating project/sales teams and functional units;

· Actively advising customers on and selling products, services, and complex, client-oriented solutions;

· Acting as a point of contact for the top management level regarding all contract- and product-related issues.

· Ensuring the entire service delivery process the best possible use and performance of the system for the customer; managing the entire life cycle of a service;

Highlighting the delivery performance in terms of professionality, quality, and costs, and agreeing quality and efficiency improvement measures;

· Taking account of additional legal, regulatory, country specific security-relevant requirements;

· Assuming responsibility for performing and complying with service level agreements through continuous monitoring of the KPIs and for initiating corrective actions;

· Holding SLA review meetings with customers on a regular basis;

· Acting as lead incident, lead problem, and escalation manager; Coordinating solutions to problems and settling disputes with relevant functional units;

· Assuming responsibility for conducting performance discussions with service providers and deriving measures to improve performance;

· Preparing service provider reviews by analyzing reports and devising templates, reports, and concept proposals.

· Managing complex projects;

· Any other tasks as assigned.

Profile of candidate

• Track record of managing global client relationships with identified opportunities for upselling and cross-selling;
• Strong understanding of TC services (SD WAN, SASE, Unified Communication & Collaboration, IPVN and other telecommunication products & Solutions) and in optimizing service delivery processes for efficient and effectiveness
• Excellent verbal and written communication to facilitate clear interactions with clients, partners and functional groups
• Proficient in prioritizing tasks to meet deadlines and service level agreements
• Flexible in responding to changing client demands and unexpected challenges
• Strong skills in managing and resolving conflicts that may arise during service delivery
• Team player, able to work effectively cross functionally with senior management and with local and cross border team members
• Excellent presentation and negotiation skills.
• Strong desire to win.

Other Requirements:

• Account Management and Service Delivery experience of minimum 10 years
• Preferably a varsity degree in engineering, business or economics
• Mandatory skills:
• Master Project Management (PMP/PMI)
  • ITIL4 Foundation

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.

Job Title: SAP ERP Service Delivery Manager

Job Description: SAP ERP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.

Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently.
• Must have experience in S/4HANA support.
• Logical and structured thinking.
• Motivated to learn new technology.
• Cloud experience.

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Our client is renowned luxury hotel architecture firm seeking a highly skilled and experienced Senior Manager to lead our MEP Technical Services team. The ideal candidate will have a strong technical background in Mechanical, Electrical, and Plumbing (MEP) systems, coupled with excellent leadership and project management skills. This role will be responsible for overseeing the technical delivery of MEP services across a range of projects, ensuring compliance with industry standards and client requirements.

• Provide Technical Services Advisory to ensure adherence to Design Brand Standards for new-build, conversion, re-branding and refurbishment projects from the design stage through to hotel opening.
• Prepare engineering services briefs for new project, review and comment on consultants designs for efficiency, appropriateness in design and operational issues.
• Provide engineering input/advice for due diligence process on potential new/conversion and/or renovation of existing hotels and conduct pre-opening reviews relative to Brand Standards.
• Conduct regular and periodic site visits to assigned projects for the purposes of ensuring compliance with Brand Standards.
• Conduct technical inspections as required of potential or existing properties and complete Property Improvement Plans (PIPs).
• Review design and construction standards periodically and contribute to the process of maintaining the Brand Standards in line with the sustainable technologies.
• Provide advice and direction to Hotels DOEs on Standards and Procedures, Fire, Life & Safety and Environment issues.
• Identify, develop, document and implement sustainability initiatives related to decarbonization, waste management, energy and water efficiency efforts.

Job Skills

• Demonstrate leadership capabilities and team player.
• Strong work ethics and excellent learning/work attitude, independent and can perform without much supervision (hands-on).
• Organizational adaptability & versatility in managing across different cultures.
• Excellent in written & verbal presentation skills.
• Responsible for the effective implementation in your respective service units.
• Good interpersonal skills to relate well with all various stakeholders.
• Strong passion for Sustainability, ESG and process implementation
• Ability to work under pressure and meet challenging deadlines.
• Understanding of good construction, technical practices; keen eye for details.

Requirements:

• Minimum 8 to 12 years experience in a lead role in consultancy or hotel technical services. Experience in hospitality projects will be an added advantage.
• A degree in Engineering, Architecture, or a related field, preferably with a focus on design, construction, or technical services.
• Recognised professional qualification in mechanical or electrical engineering or related discipline.
• Familiarity with sustainability programs including Green Mark, LEED, Earthcheck etc
• Experience in energy and sustainability technology identification and implementation would be an advantage
• Good understanding of design and construction standards to ensure processes are in compliance to Brand Standards
• Proactive team-player, independent and able to work under pressure in a fast-paced environment

Interested candidates, please send your CV to: [email protected] or click to APPLY

Gemini Personnel Pte Ltd

EA License number: 23s2015 | EA Registration number: R24120181

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Responsibilities

• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and notification).

• Process management and co-ordination for PI’s and RCA’s for incidents affecting their respective customers, in conjunction with the Problem Management Co-ordinator, ensuring the appropriate Business’ implement actions to prevent reoccurrences of the same issue.

• Monitoring service delivery and Service Level Agreements (SLAs), ensuring that obligations are met, issues escalated and prioritised.

• Co-ordinating Change management activities as required.

• Working in conjunction with Service Lead to identify, implement and drive service improvements to increase customer satisfaction.

• Assist the Service Lead with resource demand forecasting to effective delivery of end-to-end services

• Work in conjunction with the Service Lead to identify, implement and drive service improvements to increase customer satisfaction.

• Work with Business to integrate new, enhanced and existing service offerings for the account.

• Supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.

Requirements

• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

• At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:

• Technical Infrastructure implementation,

• Project management skill set,

• A full and broad understanding of the IT Outsourcing Services and operation coordination skill set

• People management skill set

Licence no: 12C6060

Responsibilities:

• Oversee and manage the day-to-day operations of the Channel Operations team,
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• At least 5 years of experience in operations management, with 2 years in a supervisory role.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description

Ensure the smooth operation of the centre, including patient care and facility maintenance.
Work with the clinical team to deliver high-quality care and meet all regulatory requirements.
Assist with inventory management and vendor relationships to keep the centre within budget.
Implement and maintain policies to ensure compliance with standards and best practices.

Main Responsibilities

• Oversee stock and consumable management.
• Supervise administrative staff and cleaners.
• Organize and schedule annual fire drills and training.
• Manage preventive maintenance for machines and equipment, pest control
• Handle any machine, equipment, or facility issues
• Arrange and attend regular and ad-hoc meetings on operational matters.
• Participate in projects to improve processes and integrate new systems.
• Collaborate with the Nurse Manager on budgeting.

Apply now by sending your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

We are seeking qualified high performing professionals to join in our Assurance (IPO) service line. You will be involved in providing assurance services (IPO) to our global clientele. You will have the opportunity to develop your technical knowledge and work with businesses across multiple industries.

Responsibilities:

• Lead and manage fieldwork on client sites including liaising with other departments to ensure the smooth delivery of the audit process.
• Review and evaluate risk, document and assess key controls, document and assess process flows and identify significant accounting issues.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Identify, prepare and participate in proposals for new clients and projects.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement
• Identify areas requiring improvement in the clients business processes and possible recommendations and prepare and deliver Management Letter to be provided to the client.
• Coach other team members through sharing experience and knowledge appropriately.
• Adhere to the highest degree of professional standards and strict client confidentiality.
• Provide guidance to newly public and private clients on accounting, financial reporting and internal control matters, among other areas.
• Stay connected to market trends to think through future innovative solutions
• Guide integration of overseas resources to drive efficient execution.
• Develop, maintain and leverage internal contacts.

Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• At least 3 years of external audit experience
• Good command of the English language
• Recognised team leader with good interpersonal skills
• Proactive in problem-solving and client management
• Experience in financial reporting and SGX requirements of IPOs an advantage

Eye Level Centre Manager - Join a Growing Education Brand

About Eye Level

Eye Level is a globally recognised leader in personalized education, empowering children aged 4-14 to excel in Math and English. We believe in a student-centered approach, tailoring instruction to individual learning styles and paces. By mastering foundational concepts, our students develop strong problem-solving skills and a lifelong love of learning.

Eye Level Singapore is at the forefront of innovative education, blending online and offline learning to create a dynamic and engaging experience. We are committed to providing high-quality education services that equip students with the skills they need to succeed in the 21st century.

The Role

As a Centre Manager, you are the heart of our learning center, responsible for creating a positive and enriching environment for both students and staff.

Key Responsibilities:

Student Success:

Foster a supportive learning environment that encourages student growth and achievement.

Monitor student progress and provide personalised guidance and support.

Conduct parent-teacher consultations to discuss student progress and address any concerns.

Center Operations:

Manage daily center operations, including scheduling, enrollment, and financial transactions.

Oversee the work of instructors and center assistants, ensuring high-quality instruction and a positive team environment.

Maintain a clean, organised, and welcoming learning environment.

Marketing & Community Engagement:

Develop and implement marketing strategies to increase center enrollment.

Build strong relationships with parents and the local community.

Curriculum & Compliance:

Ensure adherence to the Eye Level curriculum and teaching philosophy.

Stay updated on the latest educational trends and best practices.

Qualifications:

Degree/Diploma in Education or a related field preferred.

Excellent communication, interpersonal, and organisational skills.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.

Strong customer service and problem-solving skills.

Must be able to commit to weekends.

You will lead the Managed Services team. Will need to focus on maintaining good relationships with clients and improving the company's services to fulfil the client requirements. An SDM will have both technical and administrative role where they help resolve technical problems and manage team performance.

An SDM is responsible for the planning, management, coordination and financial control of a project. He/She has to ensure the project is completed on time and within budget and the project's objectives are met. SDMs’ oversee the overall flow of the project to ensure the desired result is achieved, different interests involved are satisfied and the most efficient resources and methods are used.

KEY RESPONSIBILITIES

• To manage the overall activities of the whole Services support team, schedules the activities and staff rosters, provides instructions and reports to The Company on a regular basis and highlights critical issues requiring The Company’s decision.
• To provide an overall control layer to the delivery of the Managed Service, ensuring that the ITIL based processes and procedures are agreed & adhered to within the scope of the service. The SDM also acts as the single point of contact for the service, allowing the Customer access to information and actions regarding service activities.
• The SDM shall work with any external project teams which may be engaged by The Company from time to time for any adhoc projects for the purpose of ensuring operations continuing to be smooth and process and systems documentations to be updated if necessary.
• The SDM will own the service provision and provide a primary point of contact to the Customer for all service-related issues.
• The SDM will drive implementation and on-going adherence to the ITIL processes, including customer service improvements.
• The SDM will manage service delivery to ensure the maintenance of a fully functional, reliable, and secure IT environment, and continuous service improvement within the scope defined in the services above.
• The SDM will ensure a co-ordinated approach is taken to the delivery of all services including the management of interdependencies and risks.
• The SDM will ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes. The SDM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.
• The SDM will perform management of change to the assigned live environments while maintaining the accuracy of associated systems documentation.
• The SDM will Report on service delivery through the provision of monthly service review reports and incident reports as agreed.
• The SDM will provide advice and guidance on any matters relating to The Company IT environment.
• The SDM will Maintain satisfaction with the service delivered to the user community and the business. This will include the management of complaints and acting as an escalation point when appropriate.
• The SDM will ensure a shared process and procedure documentation is maintained, either in a service Operations Handbook or in Knowledge Base articles. These will be shared documents between The Company and The Supplier. The SDM will be responsible for ensure the documentations completeness, accuracy and in a timely manner.

JOB REQUIREMENTS

• Able to demonstrate the ability to undertake the above responsibilities
• A passion for Service Improvement
• Experienced Service Management professional
• ITIL Qualified
• Previous experience as a Team Lead or demonstrable experience in leading virtual teams
• Experience of managing 3rd parties and 3rd party delivered services
• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organisational skills
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
• Able to manage and prioritise and tasks and time efficiently
• Able to demonstrate initiative and a proactive approach to daily tasks

Qualifications:

• Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification