Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Note : Selected candidates will be notified to attend a walk in interview.

https://www.emiratesgroupcareers.com/search-and-apply/466883

*Position Overview:*

We are seeking a skilled and experienced Marine NavCom Service Engineer to join our team. The ideal candidate will have at least 4 years of hands-on experience in the installation, troubleshooting, and servicing of a wide range of marine navigation and communication systems, including but not limited to MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, and maritime IT equipment. Additionally, knowledge in IT/networking and VSAT systems is essential for this role. A General Operator's Certificate (GOC) is recommended. The candidate should also possess a general understanding of marine electrical and electronics systems. Flexibility and a willingness to travel are required for this position.

*Key Responsibilities:*

Install, troubleshoot, and service various marine navigation and communication systems including MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Conduct regular maintenance checks and inspections on installed systems to ensure optimal performance and compliance with safety regulations.
Diagnose and resolve technical issues efficiently to minimize downtime and ensure the continuous operation of onboard systems.
Provide technical support and guidance to onboard crew members regarding the operation and maintenance of navigation and communication systems.
Collaborate with internal teams and external stakeholders to coordinate installations, upgrades, and repairs as needed.
Keep abreast of industry developments, regulations, and technological advancements in marine navigation and communication systems.
Document all service activities, including installation procedures, troubleshooting steps, and solutions provided, accurately and comprehensively.
Qualifications and Experience:

Bachelor's degree or equivalent in Electrical/Electronics Engineering, Telecommunications, or a related field.
Minimum of 4 years of hands-on experience in the installation, troubleshooting, and servicing of marine navigation and communication systems.
Proficiency in the installation, configuration, and maintenance of MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Strong knowledge of IT/networking principles and protocols.
General Operator's Certificate (GOC) is recommended.
Familiarity with marine electrical and electronics systems is desirable.
Excellent problem-solving skills and the ability to work efficiently under pressure.
Effective communication and interpersonal skills.
Flexibility and willingness to travel frequently, including assignments at sea or in remote locations.
Commitment to maintaining high standards of safety and compliance with regulatory requirements.
If you meet the above qualifications and are looking to join a dynamic team in the maritime industry, we encourage you to apply for this exciting opportunity.

Job description

JOB PURPOSE

To support the Commercial Diving Department by performing maintenance, repairs, and inspections of leisure and commercial diving equipment. The Junior Diving Technician will ensure all equipment operates efficiently and meets safety standards, enhancing operational reliability and customer satisfaction.

DUTIES & RESPONSIBILITIES

Equipment Maintenance and Repair:

• Inspect, service, and repair diving regulators, BCDs, breathing air compressors, and associated equipment.
• Perform hydrotesting of diving cylinders and ensure compliance with regulatory standards.
• Conduct air quality analysis for compressors to maintain safe breathing air standards.

Commercial Equipment Support:

• Assist in the maintenance and troubleshooting of Surface Rescue Panels (SRP), cascade systems, and Launch and Recovery Systems (LARS).
• Support the repair and maintenance of decompression chambers and other specialized commercial diving systems.

Technical Operations:

• Perform routine checks and diagnostics on all diving-related equipment.
• Keep detailed records of maintenance, inspections, and repairs for compliance and quality assurance.

Customer Support:

• Provide technical guidance to customers regarding the use and care of diving equipment.
• Address client inquiries and ensure high levels of service satisfaction.

Health and Safety:

• Adhere to workplace safety protocols and industry standards
• Identify potential risks during equipment handling and mitigate them effectively.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Diploma or Degree in Mechanical, Electrical, Marine, or related engineering disciplines.

Experience:

• Minimum 1-2 years of experience in servicing diving equipment.
• Hands-on experience with regulators, BA compressors, hydrotesting, and air quality analysis.

Exposure to SRP panels, cascade systems, LARS, and chambers will be an added advantage

KEY SKILLS AND COMPETENCIES

FUNCTIONAL SKILLS & COMPETENCIES

Technical Skills:

• Proficiency in repairing and maintaining diving equipment.
• Knowledge of commercial diving systems and their operation.
• Familiarity with air quality testing standards and hydrotesting processes.

Core Competencies:

• Problem-solving and troubleshooting abilities.
• Precision and attention to detail in technical tasks.
• Strong organizational skills for maintaining records and workflows.

GENERAL SKILLS & COMPETENCIES

• Effective communication skills for customer and team interactions.
• Ability to work independently and as part of a team in a fast-paced environment.

Commitment to continuous learning and staying updated with industry advancements.

Job Type: Full-time

Work Location: In person

Job Info:

• Working Days: 5 days/week
• OA shift: 7.30am to 5pm / 7am to 4.30pm
• OB shift: 1 to 10.30pm / 1.30pm to 11pm
• OC shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Central/Sentosa

Job Description:

• Provide courteous and efficient service and if possible to comply with each and guests’ request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities:

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required:

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements:

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Job Description:

1. Handle new vehicle registrations and documentation.
2. Coordinate towing, plate installations, and IU arrangements.
3. Monitor and manage road tax renewal, including client notifications.
4. Address traffic offences (summons) promptly.
5. Manage insurance quotations, vehicle transfers, and records.
6. Participate in COE bidding and update price lists.
7. Oversee name card distribution and purchase orders.
8. Manage leasing contracts, advertisements, and inventory.
9. Facilitate vehicle loan applications and motor insurance.
10. Coordinate various tasks as required, including layup and vendor coordination.
11. Regularly maintain stock list and stock location records
12. Monitor and oversee the expiration dates of ETS items.
13. Provide efficient after-sales support for clients and leased buses.
14. Ad-hoc duties as assigned

Requirements/ Qualifications:

1. Able to work closely with the Sales team and vendors.

2. Familiarity with ETS protocols and practices.

3. Required language(s): English, Chinese

4. Required Skill(s): Microsoft Office

5. Minimum education level: Diploma or equivalent.

Responsibilities

• Repair, troubleshoot, modify, and test complex technical problems on Laser Machining products
• Travel to customer locations (domestic and India) to diagnose complex technical problems and perform on-site repairs
• Examine machines mechanically and perform repairs by dismantling machines and rebuilding mechanically
• Communicate professionally and effectively with customers

Qualifications:

• Background of EE or Mechanical Engineering (training provided)
• Experience in troubleshooting and repairing mechanical problems
• Skilled in mechanical measurement and inspection techniques
• Willing to travel (50% of time)

Allport Cargo Services Logistics Pte Limited is part of the DP World Group. DP World is an Emirati multinational logistics company based in Dubai, United Arab Emirates. It specialises in cargo logistics, port terminal operations, maritime services and free trade zones and with an annual revenue turnover of US$18 billion in FY2023 and has over 108,000 employees in 74 countries on six continents.

Due to business expansion plan in Singapore, we are looking for dynamic individuals to join our organisation.

Job Descriptions:

• To build, establish, maintain and improve relationships with customers
• To perform, monitor and ensure 100% inventory accuracy on the inventory management, such as, cycle count, inbound & outbound physically and system, etc
• Monitor and follow up closely with customers to resolve inbound and outbound goods discrepancies in a weekly basis
• Ensure that order shipments are process accurately based on the order and instructions given by the customers and or management
• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory
• Any other assigned duties in the warehouse as instructed by the warehouse manager

Requirements:

• At least 1 year experience in customer service
• Minimum O-Level
• Ability to work under stress with minimum supervision
• Ability to work under pressure and possess positive attitude
• Able to adapt to dynamic, fast-paced and challenging environment
• Training provided

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Our client provides advanced instruments and systems designed for high performance across various industries.

• Prepare service and spare parts quotations to customer inquiries.
• Build and maintain strong customer relationships to ensure high-quality service and support.
• Perform in-house repairs and on-site commissioning for gas and water quality analysers, CEMS, and AQMS, troubleshoot issues.
• Collaborate with customers to address service concerns and offer technical solutions.
• Support the project team in conducting FAT and SAT and deliver product training to end users and distributors.

Requirements:

• Degree in Mechanical Engineering/Environmental Science Engineering or equivalent.
• At least 2 years of experience in the analytical instruments.
• Good knowledge of gas analyzers, CEMS, and water quality analyzers.
• Customer-oriented with a positive attitude, along with excellent planning and time management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

Position: Sales Support Coordinator

Roles & Responsibilities

The Coordinator will support day to day coordination activities to the sales department in the customer service department. He/ She is responsible to assist in customer enquiry and ensure order fulfilment to meet organization on time delivery objective.

Responsible in handling sales enquiries

Handle full spectrum of order processing and coordinate deliveries/shipping

Tracking of sales orders to ensure order are on schedule and are send out in timely manner

Effectively communicating with customers in friendly manner, resolving any issues that arise professionally

Requirements:

• Min ‘N’ level or higher with 1 to 2 years relevant work experience preferred

• Entry level applicants are welcomed

• Competent in MS Office (Word/Excel) applications. Familiarity with Autocount software is an added advantage

• Good communication and interpersonal skills

• Detail oriented and able to multi-task

• Demonstrates sense of initiative with the ability to work independently and as a team player

• Results-oriented and able to abide by tight deadlines with a strong sense of responsibility

• Able to start work within short notice/immediately

What You Will Deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Be proficient and knowledgeable with our products and services so as to generate interest in our customers
• Answer and handle customer’s enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully
• Make warm/cold & inbound/outbound calls to existing and potential customers
• Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management
• Update monthly promotion log sheet /campaign log sheet /weekly report
• Simple administrative tasks such as data entry, editing, and processing of customer information
• Assist in any ad hoc tasks assigned by team lead and Managers

Who You Are

• Minimum 2 years’ relevant working experience in the Telemarketing/ Customer Service field is preferred
• Mature with a positive attitude, self motivated and desire to learn
• Customer service-oriented attitude, good team player with excellent communication skills and a strong sense of responsibility
• The skills and discipline to work both independently and as part of a team
• Able to work in a pressurized and fast paced environment
• Fluent in both English and Mandarin to liaise with main office (HK) counterparts is an added advantage
• Proficient in MS office applications e.g. Excel, Word, and Google Docs/sheets are preferred
  

Job Scope:

· Open and close the gallery.

· Assist visitors with requests, feedback, phone calls, and emails.

· Manage visitor sign-in, event setup, operations, and cleanup.

· Check exhibits regularly to ensure they are working and fix issues.

· Prepare and submit daily reports on visitors, exhibits, and problems.

· Monitor and restock promotional materials.

· Pack event premiums and gifts.

· Troubleshoot basic exhibit and infrastructure issues.

· Work with vendors to complete daily tasks.

· Attend safety drills and handle incidents (injuries, disturbances, or vandalism).

· Manage and schedule volunteers.

· Process sales (non-cash), monitor stock, and count inventory.

· Perform other tasks as needed.

Requirement:

· Attention to detail, independent, and helpful

· Good with Microsoft Office

· Customer service experience

· Presentably attired in office wear.

· Basic First Aid Trained. Training will be provided for those not certified

Working hours: 8.15am to 6.15 pm (with 1 hour meal break)

5 days/ week with alternate weekends off

Location: Central/Marina South Pier

We regret to inform only shortlisted candidates will be notified.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Description for IOT Field Service Technician

An IoT Field Service Technician is responsible for installing, configuring, maintaining, troubleshooting IoT devices such as Facial Recognition (FR), smart cameras, sensors, network devices, industrial IoT sensors and equipment. The role requires technical expertise, problem-solving skills, and the ability to work with both hardware and software components of IoT systems.

Key Responsibilities:

1. Installation and Setup:

• Install and configure IoT devices, sensors, and networks according to stakeholder requirements.
• Perform system integrations, ensuring that devices is able to communicate with the yard central system.
• Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

1. Troubleshooting and Maintenance:

• Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.
• Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.
• Perform firmware and software updates on devices as needed.
• Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

1. Customer Support:

• Provide technical support and training to stakeholder on how to use and maintain their IoT devices.
• Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.
• Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

1. Documentation:

• Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.
• Provide reports on system performance, usage patterns, and any potential improvements.
• Document troubleshooting steps, solutions, and maintenance schedules.
• Check on System upgrades and System Optimization from vendor

.

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols
• Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.
• Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.
• Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.
• Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.
• Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

Work Environment:

• Location: Field service (on-site)
• Physical Demands: Ability to work in shipyard environment with coverall and PPE to perform the technician tasks

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description

An IoT Field Service Technician is responsible for installing, configuring, maintaining, troubleshooting IoT devices such as Facial Recognition (FR), smart cameras, sensors, network devices, industrial IoT sensors and equipment. The role requires technical expertise, problem-solving skills, and the ability to work with both hardware and software components of IoT systems.

Key Responsibilities:

1. Installation and Setup:

• Install and configure IoT devices, sensors, and networks according to stakeholder requirements.
• Perform system integrations, ensuring that devices is able to communicate with the yard central system.
• Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

1. Troubleshooting and Maintenance:

• Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.
• Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.
• Perform firmware and software updates on devices as needed.
• Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

1. Customer Support:

• Provide technical support and training to stakeholder on how to use and maintain their IoT devices.
• Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.
• Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

1. Documentation:

• Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.
• Provide reports on system performance, usage patterns, and any potential improvements.
• Document troubleshooting steps, solutions, and maintenance schedules.
• Check on System upgrades and System Optimization from vendor

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols
• Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.
• Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.
• Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.
• Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.
• Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

Work Environment:

• Location: Field service (on-site at Seatrium Yards Ops Site)
• Physical Demands: Ability to work in shipyard environment with coverall and PPE to perform the technician tasks.

EA Number: 11C4879

The Field Service Engineer is responsible for providing technical expertise and support at customer sites. This role involves installing, maintaining, troubleshooting, and repairing equipment and systems to ensure optimal performance and customer satisfaction.

Key Responsibilities:

Installation & Commissioning

· Perform installation, setup, and commissioning of maritime equipment and systems onboard vessels or at customer facilities.

· Conduct functional testing and calibration to ensure systems meet operational requirements.

Maintenance & Troubleshooting

· Diagnose and resolve technical issues on mechanical, electrical, and control systems.

· Conduct scheduled and preventive maintenance to minimize equipment downtime.

· Prepare detailed service reports and recommend corrective actions.

Customer Support

· Provide technical advice and training to customers to ensure proper system operation.

· Act as the primary point of contact for technical support during and after project completion.

Compliance & Documentation

· Ensure all work complies with industry standards, safety regulations, and company policies.

· Maintain accurate service records, inspection reports, and parts inventory.

Collaboration

· Liaise with internal teams (sales, engineering, and procurement) to ensure seamless service delivery.

· Provide feedback to improve product design, reliability, and customer experience.