Responsibilties:

• Conduct lessons with children in accordance to company's and ECDA's policies, guidelines and framework
• Keep accurate records of children's progress
• Prepare teaching materials and learning corners
• Conduct routine care for children
• Ensure the safety and hygiene of children
• Build and maintain close communication with parents
• Assist in any other adhoc duties as assigned by Management

Requirements:

• Possess Diploma in Early Childhood Care and Education
• Preferably 2 years of experience in preschool setting
• Excellent communications and interpersonal skills
• Island wide location

Interested applicants, please send in your latest resume. We regret to inform you that only shortlisted candidates will be notified.

EA License No: 18C9251

EA Personnel No: R22111484

Job Description:

As a Class 4 Lorry Driver at the Airfreight Centre, your primary responsibility will be transporting goods and cargo safely and efficiently to their designated destinations.

Key Responsibilities:

1. Safely operate a Class 4 lorry to transport goods and cargo.
2. Follow all traffic laws and regulations to ensure safe transportation.
3. Load and unload cargo as needed, ensuring proper handling and securement.
4. Perform pre-trip and post-trip vehicle inspections to ensure it is in proper working condition.
5. Maintain accurate records of deliveries, mileage, and fuel consumption.
6. Communicate effectively with dispatchers and other team members to coordinate deliveries and resolve any issues.
7. Adhere to company policies and procedures, including safety protocols and customer service standards.
8. Represent the company professionally and courteously at all times.

Requirements:

1. Valid Class 4 driver's license with a clean driving record.
2. Previous experience as a lorry driver is preferred.
3. Good knowledge of road safety regulations and traffic laws.
4. Ability to operate a variety of vehicles safely and efficiently.
5. Strong communication skills and the ability to work effectively in a team environment.
6. Physical stamina and strength to load and unload cargo as needed.
7. Attention to detail and the ability to follow instructions accurately.
8. Flexibility to work variable hours, including nights, weekends, and holidays, as needed.
9. Willingness to undergo drug and alcohol testing as required by company policy.
10. Positive attitude and commitment to providing excellent customer service.

(CENTRAL) - Orchard

- Second center most likely will open at Tampines, walking distance from mrt

Highlight:

• 5days/week
• Offday - weekday
• Weekday 10am-730pm / weekend 930-430pm
• Target Student: Age Group 5 – 12

Target Student: Age Group 5 – 12

1. Prepare and deliver engaging lessons in accordance with the enrichment centre’s curriculum.

2. Create a positive and supportive learning environment that encourages student participation and promotes creativity.

3. Establish and maintain good relationships with students and parents; provide regular updates to parents on students’ performance and progress

4. Collaborate with colleagues & assistant to enhance curriculum development and teaching methods.

5. Maintain accurate records of students’ attendance, performance, and achievements.

6. Attend staff meetings, training sessions, and other professional development activities provide & collaborate with GEM (Gakken Education Malaysia Sdn. Bhd) & Japan HQ as required.

7. Ensure centre management and the safety and well-being of all students.

8. Perform all administrative and other duties as assigned.

Requirements:

1. Bachelor’s degree in Education/ Teacher Certificate, Diploma or other Teacher Accreditation courses and certification, or relevant field.

2. Prior experience teaching in an enrichment centre or similar educational setting.

3. 1-2 year of proven experience in teaching mathematics/ science at the primary or early secondary school level.

4. Strong classroom management skills and ability to engage young learners effectively.

5. Passion for education and commitment to the academic and personal development of students.

6. Excellent communication and interpersonal skills.

7. Familiar with Singapore’s education system and curriculum frameworks (PSLE & early Secondary)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Our client is a Semiconductor Industry. Due to their current expansion plan, they are looking for a Accountant to join their team, in hopes of developing the current high performing team. They are located in the Centre.

Job Responsibilities:

• Perform Accounts Receivable activities for assigned vendors, distributors, and customers.
• Conduct cost accounting tasks.
• Manage the Ship & Debit uploading and validation process for assigned distributors.
• Assist with inventory counts and reconciliation with vendors.
• Handle other duties as assigned by the Supervisor, Manager, or Director.
• Participate in Oracle system testing, projects, and implementation processes.

Job Requirements:

• Preferably over 2 years of relevant accounting experience.
• Diploma or Degree in Accounting or a related field is preferred.
• Candidates pursuing equivalent qualifications with relevant hands-on experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

This role will support Manager, Centre-Based Care, to ensure smooth and effective execution of new care pilots, services and programmes aimed at enhancing client care quality and community care integration.

Working Location: Woodlands Care Home

Our client is a Semiconductor Industry. Due to their current expansion plan, they are looking for a Accountant to join their team, in hopes of developing the current high performing team. They are located in the Centre.

Job Responsibilities:

• Perform Accounts Receivable activities for assigned vendors, distributors, and customers.
• Conduct cost accounting tasks.
• Manage the Ship & Debit uploading and validation process for assigned distributors.
• Assist with inventory counts and reconciliation with vendors.
• Handle other duties as assigned by the Supervisor, Manager, or Director.
• Participate in Oracle system testing, projects, and implementation processes.

Job Requirements:

• Preferably over 2 years of relevant accounting experience.
• Diploma or Degree in Accounting or a related field is preferred.
• Candidates pursuing equivalent qualifications with relevant hands-on experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Descriptions:

• Play an important role in supporting the learning and development of infants and toddlers through interactive and stimulating experiences.
• Share a special bond with these little ones as you partner their families and witness their development.
• You will partner with parents to foster the holistic development of infants and toddlers.

Requirements：

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Good communication and interpersonal skills
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skill would be an added advantage
• Island wide locations
• Work near home

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

• Plan, direct and supervise all operations in the Senior Care Centre.
• Ensure that the Centre's nursing services meet and adhere to regulations and licensing requirements.
• Educate and supervise the conduct of correct nursing practices and high service standards.
• Develop and lead a team of competent and dedicated staff.
• Share leadership in developing a SNM Senior Care Centre that is known for its professionalism, compassion and effectiveness.
• Work with Head of Centre to develop and implement clinical skills development programmes for nursing staff.
• Conduct orientation and clinical skills development programmes for nursing staff.
• Conducts continuous assessment and evaluation of staff’s clinical performance and professional conduct.
• Act as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance client's care management and improve practices.
• Acts as a resource person for all categories of staff within the Centre.

Job Requirements:

• Candidate must possess at least Diploma in Nursing
• Possess State Registered Nurse license
• Valid Practising License with Singapore Nursing Board
• At least 2 Year(s) of working experience in a Senior Care Centre or at least 4 years or more of nursing experience as a Staff Nurse.
• Possess interpersonal skills and passionate about working with the elderly.

1. COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

1.1 Care Transition in Nursing – Level 3

1.2 Effective Communication in Nursing – Level 3

1.3 Emergency Care Management in Nursing – Level 3

1.4 Health Education Programme Development and Implementation – Level 3

1.5 Infection Prevention and Control in Nursing Practice – Level 3

1.6 Medication Management in Nursing – Level 3

1.7 Patient Care Delivery in Nursing – Level 3

Good-To-Have Competencies

1.8 Emergency Response and Crisis Management – Level 3

1.9 Inter-professional Collaboration – Level 3

1.10 Mobility and Ambulation Assistance in Nursing – Level 3

1.11 Nutrition and Fluids Management in Nursing – Level 3

1.12 Respiratory Care in Nursing – Level 3

1.13 Wound Management in Nursing – Level 3

Critical Core Skills

1.14 Communication - Advance

1.15 Influence - Advance

1.16 Customer Orientation - Advance

1.17 Problem Solving - Advance

1.18 Developing People - Advance

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Working Location: Yishun

JOB DESCRIPTION

· Ensure smooth-running of daily operations at K-Care Centre inside a Primary School

· Mentor and supervise team of K-Care Officers to ensure compliance to SOPs, safety and health standards

· Take a class and conduct prescribed indoor/outdoor modular activities whenever needed

· Maintain and build rapport with various stakeholders, especially school and parents

· Handle administrative duties related to the K-Care Centre (e.g. fees collection, registration and withdrawals, administering of subsidy applications)

· Handle emergencies and administer first aid, where applicable

REQUIREMENTS

· Diploma in Early Childhood Care and Education – Teaching (DECCE-T)

· At least 2 years of relevant experience in a preschool setting, preferably in a senior teacher/supervisory/leadership role

· Child First Aid

WORKING HOURS

9.5-hours shift between 7am to 7pm (Mon to Fri)

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Training Officer (Day Activity Centre)

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: S$ 2,600 - 3,000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from i
• development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description & Requirements

The Head of Finance Shared Service Centre (“FSSC”) serves as an integral part of defining and implementing strategy based on the global direction of the organization, of the FSSC team. He /she is also responsible for the timeliness and accuracy of deliverables emanating from FSSC, and to provide support and guidance to the team.

As the Head of Finance Shared Services Centre, we rely you to:

Core Functions/Responsibilities:

• Be responsible for the operational performance and service standards of FSSC, which includes the functions AP, GL, AR, Credit, Income Audit and Cost Control.
• Ensures accuracy of financial data submitted, and strict adherence to the monthly, quarterly, and yearly deadlines to Hotels and to HQ.
• Provides meaningful analysis to Hotels’ financials to aid Management decision making process.
• Drives the implementation of compliance framework within FSSC to ensure adherence to the Group’s standards, including coordinating with key stakeholders outside of FSSC to achieve this.
• Drives implementation of the Group’s IT and systems roadmap involving FSSC
• Continuously structure, standardise and optimise financial processes and controls in FSSC, with the ability to sync automation into day-to-day work.
• Improving on SOPs for easy guidance and implementation
• Excellent business partner to key stakeholders such as Hotel Finance, Hotel, Regional and HQ Management.

Ideal candidates are experienced finance leaders with a proven track record of leadership in a shared services management, with a strong sense of accountability and able to work independently. Candidates with experience in the hospitality industry / a shared service environment are favored.

• We are a “Great Place to Work”
• Shuttle bus services from designated pick up point
• Transport allowance available

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• PC literate, proficient in MS Office
• Strong customer service and good telecommunication skills
• Able to perform multiple tasks and work independently
• Able to handle English and Korean speaking customer (in order to provide pro-active feedback to English and Korean speaking customer to ensure that the committed ETA is respected)
• Able to work shifts and/or on weekends/public holidays
• Shuttle bus services from designated pick up point.

About Child Protection Specialist Centre (CPSC):

We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing non-statutory services and support. Guided by a child-centred, family-focused, and community-based approach, our aim is to empower families to reach their fullest potential and provide ongoing support through life’s changes and challenges.

We invite professionals to apply for the post of Play Therapist in HEART@Fei Yue Child Protection Specialist Centre. You have passion to support the recovery of children and pre-teens who have experienced abuse, neglect and/or family violence. You will work with child protection caseworkers, families and a clinical supervisor within a multi-disciplinary setting to provide play therapy services to these children between 3 to 12 years old.

Responsibilities:

• Provide play therapy for children and pre-teens presenting with behavioural and emotional difficulties due to attachment injury, trauma, losses, adjustment.
• Work with caregivers to equip them with knowledge and skills to support children coping with emotional stress or trauma, to encourage and support them to provide a safe and nurturing environment for their children.
• Conduct parent-child sessions to enhance recovery.
• Maintain play therapy rooms and materials.
• Document therapy sessions, progress, reviews and provide regular updates to caseworkers.
• Participate in case conferences, family meetings to support caseworkers and the children/parents.
• Participate in individual and group supervisions, and attend team/department meetings.

Requirements:

• A recognised Play Therapy certification, in addition to a degree in social work, counselling, early childhood care and education, psychology or related field from an accredited institution.
• Registered or eligible for registration with Association of Play Therapy (Singapore) or a recognised professional body.
• Have minimally one year of experience working with vulnerable children and families, including play therapy services.
• Knowledge of children’s developmental needs and trauma is an advantage.
• Experience working in the social service sector.
• Good interpersonal, writing and communication skills.
• Able to work one evening a week or occasional weekends.
• Able to travel to Redhill, Choa Chu Kang and offsite to conduct play therapy.
• Willingness to learn and use different therapy modalities given the wide range of presentations of clients.
• A team player, adaptive, independent and resourceful.

Location: Lengkok Bahru/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Our client is a Semiconductor Industry. Due to their current expansion plan, they are looking for a Accountant to join their team, in hopes of developing the current high performing team. They are located in the Centre.

Job Responsibilities:

• Perform Accounts Receivable activities for assigned vendors, distributors, and customers.
• Conduct cost accounting tasks.
• Manage the Ship & Debit uploading and validation process for assigned distributors.
• Assist with inventory counts and reconciliation with vendors.
• Handle other duties as assigned by the Supervisor, Manager, or Director.
• Participate in Oracle system testing, projects, and implementation processes.

Job Requirements:

• Preferably over 2 years of relevant accounting experience.
• Diploma or Degree in Accounting or a related field is preferred.
• Candidates pursuing equivalent qualifications with relevant hands-on experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Semiconductor Industry. Due to their current expansion plan, they are looking for a Accountant to join their team, in hopes of developing the current high performing team. They are located in the Centre.

Job Responsibilities:

• Perform Accounts Receivable activities for assigned vendors, distributors, and customers.
• Conduct cost accounting tasks.
• Manage the Ship & Debit uploading and validation process for assigned distributors.
• Assist with inventory counts and reconciliation with vendors.
• Handle other duties as assigned by the Supervisor, Manager, or Director.
• Participate in Oracle system testing, projects, and implementation processes.

Job Requirements:

• Preferably over 2 years of relevant accounting experience.
• Diploma or Degree in Accounting or a related field is preferred.
• Candidates pursuing equivalent qualifications with relevant hands-on experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri + Alternate Saturday

- AMK

Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Period:

• 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

• Ang Mo Kio

Working hours:

• Mon to Fri: 8.30am- 6pm (Alternate Sat: 8.30am-12.30pm) OR Mon to Fri: 8.30am-5.30pm (Alternate Sat: 8.30am-12.30pm)

Salary:

• Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

Duties and Responsibilities:

• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.