Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Overview of Role:

To lead, manage, and drive the Operations/Projects for each of the Company’s Managed Services outsourcing client assigned.

Responsibilities:

• Responsible for managing all aspects of day-to-day Service Delivery Support.
• Work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
• Ensure Incident Management processes are followed effectively (ie., SRT’s escalation and notification).
• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the Company’s Problem Management, ensuring the appropriate Company’s Business implement actions to prevent re-occurrences of the same issue.
• Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company’s obligations are issues escalated and prioritized.
• Coordinating Change Management activities as required.
• Identify, implement and drive service improvements to increase customer satisfaction.
• Forecast resource demand to ensure the Company can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
• Accountable for account service problems and prioritization of work requests for their monitoring specific customers.
• Work with the Company’s Business to integrate new, enhanced and existing service offerings for the account.
• Take a positive leadership role in both the Company’s and customer businesses by demonstrating the Company’score values.
• May supply input to the customer Annual Technology Plan.
• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
• Work with the Company’s Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
• Work with the Company Internal teams for delivering the services beyond BAU with additional revenue generated.

Requirements:

• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.
• At least 5 - 6 years of IT Outsourcing experience in the combination of the following fields:

- Technical Infrastructure implementation,

- Project management skillset,

- A full and broad understanding of the IT Outsourcing Services and operation coordination skillset,

- People management skillset

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

• Job Description
  1. Handling day-to-day manpower coordination and cleaning operational matter.
  2. Monitor / Supervise periodic work for job site.
  3. Manage and handle client feedback and on-site incidents
  4. Team player, good problem-solving skills, and self-discipline.
  5. Able to communicate and dealing with senior worker.
• OTHER INFORMATIONS
• able to work on weekends / Public holiday.
• 5.5days/week

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

1、More than 5 years of international logistics experience

2、Familiar with the top five international shipping companies, booking and related experience

3、Familiar with China's import and export procedures

4、Good communication experience with China Customs

5、Familiar with the import and export procedures of goods in Japan, the United States, and Europe

6、Excellent oral and written skills in Chinese, English and Japanese

Job Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries, concerns, and complaints.
• Provide information on products, services, and policies, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues and escalate complex problems when necessary.
• Process orders and transactions, following company procedures.
• Perform follow-up calls to ensure customer satisfaction.
• Meet performance targets, including call resolution and customer satisfaction.

Requirements:

• Min Diploma a in any discipline
• Have min 1-2 years of Call centre/ Customer Service/ order processing experience

Interested candidates, do submit your resume to [email protected]

Attn: Ariel Fong Jea Yee (Outsourcing Team)
Audrey Chan Yu Jing (R1104782)

Recruit Express Pte Ltd (99C4599)

EA License No: 99C4599

EA Personnel No: R1761665

Working Location: Tanjong Pagar, Singapore

Working Hours: Shift work; required to work on weekends.

Contract Duration: 12 months (Renewable)

Benefits: Includes Transport Allowance, Flexible Allowance, CRM allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).

Job Responsibilities:

• Respond to inquiries primarily via incoming calls through the hotline and other channels, such as email.
• Understand customer needs and provide quick, accurate, and satisfactory responses to their queries.
• Make outbound calls to customers who request a callback.
• Ensure accurate recording of customer conversations in the call centre system.
• Meet or exceed all individual and team key performance indicators (KPIs) set by management.
• Maintain a positive and helpful demeanor in all customer interactions.
• Be available to work on weekends and perform overtime when necessary.
• Undertake other ad hoc duties as assigned by Team Leaders or Supervisors.

Job Requirement:

• Previous experience in a call centre is highly preferred, or equivalent customer service experience.
• A team player with strong interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work rotating shifts, including weekends and public holidays.

JAC Recruitment Pte. Ltd.

EA License Number: 90C3026

Registration Number: R22107842

EA Personnel Name: Ng Siew Thien

• Working days : 5.5days
• Mon - Friday (8am -5pm /9am-6pm) alternate Saturday (9am to 1pm)
• Salary Range : $2000 - $3000
• Location : Eunos

Job Responsibilities

• Assist in planning of annual calendar plan of activities for seniors and coordinating of the activities
• Assist in programme evaluation and telephone interviews/survey to gather feedback on the activities and programmes
• Manage queries and provide seniors with information and referral to services
• Monitor the supply and condition of equipment, activity materials and supplies and assist to procure items when needed
• Assist Programme Executive to manage programme budgets and resources
• Assist to maintain databases for programmes and activities
• Perform general administrative duties

Job Requirements

• Advanced / Higher / Certificate in Community & Social Services
• Minimum GCE 'O' Level or relevant certificate
• With relevant experience is an advantage

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Purpose of the Job

Align & demonstrate agency values in the role & duties and deliver up-to-standard clinical services to the clients. Provide interventions and programmes, perform community development work and uplift the professional practice in social work. Provide supervision to junior social workers.

Assists clients to access to resources and reach out to individuals or targeted groups who may benefit from the programmes.

Key responsibility areas

Casework – Engagement & Assessment

• Conduct needs and intake assessments, manage cases and referrals to ensure that they are suitable for intake.
• Implement case and care planning & intervention for cases.
• Establish rapport and build professional relationship with clients and stakeholders (e.g. family, caregivers, etc.).
• Use different modes of engagement for the purpose of assessment, intervention and monitoring.
• Engage client and stakeholders in a therapeutic manner to understand their needs.
• Manage and overcome reluctance and resistance to change.

Casework - Case review and documentations

• Follow up and review case plans and provide recommendations to modify care/case plans where necessary.
• Evaluate the process as well as the outcome objectively and recommend possible ways for future improvement.
• Document and maintain case files and prepare reports according to the required documentation standard.
• Draft social reports for complex cases to be reviewed by supervisor.

Casework – Goal setting & intervention plans

• Develop intervention plans – Analyse and evaluate courses of action, and formulate appropriate strategies to develop care / case plan for client.
• Conduct care / case planning and goal setting with client based on standard guidelines and professional assessments.
• Network with other agencies and tap on community resources to provide intervention support to client.
• Represent cases in case conferences.

Group work

• Assist in the planning, implementation, monitoring and evaluation of group work and provide recommendations for consideration to meet clients’ needs.
• Lead psycho-education groups that aim to provide information to and/or educate groups of target audience.
• Facilitate high risk therapeutic group work under supervision.
• Review group work interventions for improvements.

Perform community development and outreach work

• Conduct environmental scans and community need assessments, monitor trends and issues relating to needs of clients and community.
• Design, develop and implement community-specific development programmes in meeting identified community needs.
• Participate in community development initiatives and provide recommendations for consideration.
• Review community development initiatives for improvements and address service gaps.
• Collaborate and network with other agencies to pool community resources.

Professional Development & Education

• Engage in learning opportunities (e.g. participate in community of practice meetings to develop skills and capabilities).
• Attend professional development courses to acquire professional knowledge and skills.
• Supervise junior social workers, interns and / or students on placement.

Programme Development & Implementation

• Participate/ implement programmes (e.g. strengthening activities appropriate to clients’ profile)
• Review and refine programmes to target client groups or other stakeholders/ partners/ agencies
• Identify service gaps in response to client needs and make recommendations to improve service provision of programmes.

Uplift professional practice in social work

• Participate in research to uplift the professional practice in social work.
• Support the implementation of standards of care, organizational health policies, procedures and programmes.
• Identify areas of improvement in models of care and service delivery based on evidence-based practices.
• Respond to crisis situations based on organizational standard operating procedures.
• Assist to develop, maintain & review the casework & counseling system
• Engage in multi-disciplinary team research projects.

Others

• Perform other duties as assigned by the Assistant Director & Head of FSC/Director/Management.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Minimum Bachelor degree in Social Work or Graduate Diploma in Social Work or other relevant Allied Health discipline preferably accredited with Singapore Association of Social Workers (SASW).
• Min 3-5 years of experience in social service sector.
• Knowledge of current social, economic, and governmental conditions and issues.
• Knowledge of human behavior and able to work effectively with individuals and groups.
• Familiar with at least one theoretical framework of social work intervention.
• Good written, listening and verbal communication and interpersonal skills.
• Ability to establish effective working relationship with staff, other agencies and the community.
• Ability to work well under pressure, maintains composure, multi-task, establish priorities, meet deadlines and follow through on assignments.

Key Responsibility:

Reports

• Responsible in generating and ensuring the accuracy of all monthly/quarterly and/or annually reports that is required by both internal and external stakeholders

Donations in Kind

• Responsible for managing, planning and distributing of all incoming and outgoing donations to both internal and external parties
• Ensure proper documentations are kept up to date for any kind of donations received

Enquiries, Outreach, Office Management & Projects

• Handling of reception duties and attend to clients when needed
• Screen and manage incoming calls, emails and correspondence, handling or delegating when necessary in a timely manner
• Assist social workers with Community Outreach Programmes from time to time
• Effectively manage the usage of meeting rooms within the centre via the shared calendar.
• Liaise, build and maintain strong relationships with external stakeholders, various agencies and approved third party vendors
• Effectively maintain, track and record all electronic devices issued by the relevant agency are kept up to date and tagged to the respective staff
• Responsible for the annually stock taking of fixed assets at various centres
• Lead and work closely with social workers in the planning and execution of any Special Projects

General Affairs

• Point person for maintenance, mailing, shipping, office supplies, equipment, corporate branding
• Organize office operations and procedures
• Manage contract and price negotiations with external vendors, service providers
• Ensure office efficiency is maintained by carrying out planning and executive of equipment procurement, layouts and office systems
• Assisting in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate to their success
• Prepare and deliver promotional presentations
• Take dictation and minutes of meeting
• Compose and post online contract on the company’s website and social media accounts

Projects

• Performs other duties as assigned, Project management.

Required qualifications and experience:

• Minimum GCE O level or a Diploma in any discipline
• Minimum 2 years of relevant social service experience
• Ability to establish effective working relationship with staff, other agencies and the community
• Ability to multitask and prioritize daily workload
• Organized and detailed oriented
• Excellent knowledge of MS Office
• High level verbal and written communication skills
• Discretion and confidentiality
• Exemplary planning and time management skills
• Willing to learn and grow with the organisation
• Prior Experience in the Charity sector, knowledge in Information Technology/ Marketing and Communications is an advantage

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

The job description below is for the role of Lift Maintenance Service Manager:

We are seeking a Lift Maintenance Service Manager to work alongside our dynamic team in an interesting work environment. The work requirement is to manage maintenance, breakdown calls, and emergency calls for elevator after sales service.

Good communication is necessary to manage customers and internal service staff.

The person need not have any prior background in the industry, but must be eager, and able to learn new skills and knowledge. Basic skills are required in communication and use of information technology / computer systems.

Summary:

The Lift Maintenance Manager is responsible for the overall management and supervision of the elevator maintenance department, ensuring the safe, reliable, and efficient operation of all lift systems.

Key Responsibilities:

Service Operations Management:

• Oversee all aspects of elevator maintenance operations, including preventative maintenance, corrective maintenance, emergency repairs, and modernization projects.
• Develop and implement service procedures and work orders to ensure timely and efficient service delivery.
• Manage service contracts, ensuring timely renewals and maximizing customer retention.
  

Team Management:

• Supervise and manage a team of elevator technicians, including hiring, training, scheduling, and performance evaluation.
• Motivate and mentor the maintenance team to achieve performance goals and enhance their skills.
• Foster a positive and productive work environment that emphasizes safety, teamwork, and customer service.
  

Customer Relationship Management:

• Build and maintain strong relationships with customers, including building owners, property managers, and end-users.
• Proactively address customer concerns and resolve service issues promptly and effectively.
  Conduct regular customer visits to assess service needs and build rapport.
  

Qualifications:

• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Proficient in Google Docs, Quickbooks, and other relevant software.

Skills:

• Project management skills.
• Ability to work independently and as part of a team.
• Strong work ethic and a commitment to customer satisfaction.

Our client, a leading global card payment company is looking for candidate to join them as Customer Service (hotline) Assistant Manager.

Key Responsibilities:

· Handling correspondence from Head quarters

· Support card member by providing tourist and local information, reservation work and assistance with all credit card related matter

· Always follow up on requests made by customers

· Deal with all enquiries as well as complaints made by customers in a professional and courteous manner on the telephone, online via Line or via email.

· Keep current promotion, tourist and local information provided for the card member up to date

· Carry out the Sales promotion by offering good and attractive privileges or information to the card member (year-long offer)

· Maintain and improve the relationships with current merchants and establish the relationships with new merchants

· Manage the day-to-day operation of Lounge

The ideal candidate will possess the following:

· Experience in the hospitality industry

· Excellent customer service skill and ability to handle demanding customers

· Good knowledge of all tourists related requirements and credit card matter

· Intermediate PC skills

· Good negotiation and communication skills in Japanese as the role involves dealing with Japanese clients

· Good writing skills

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to [email protected]. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269.

Currently looking for Sunday part time. Centre manager's main duty is to ensure smooth running of daily classes at the school. Other duties include:

In-charge of daily staffing and class scheduling.

Handle customers' enquiries and requests through email and phone and social media.

Operation of online school management system.

About Us: Established in June 1998, Metta Day Rehabilitation Centre for the Elderly (慈光乐龄日间康复中心) specializes in providing rehabilitative care for individuals with physical impairments resulting from stroke, Parkinson’s disease, or other injuries. With a capacity for 75 clients from diverse racial, linguistic, and religious backgrounds, our centre focuses on enhancing independence levels and providing respite for families and caregivers. We offer a comprehensive array of rehabilitative and social support services aimed at maximizing our clients’ functional capabilities and promoting active lifestyles.

About the Role
Take the lead in transforming lives and delivering impactful care as a Rehab Supervisor at Metta Welfare Association. In this role, you’ll oversee daily operations, ensure quality person-centered care, and mentor a dedicated team. If you are passionate about making a difference in community healthcare, this is your opportunity to shine.

Key Responsibilities

1. Centre Operations Management

• Ensure the smooth daily operations of the centre.
• Optimize client care capacity in compliance with Ministry of Health (MOH) guidelines.
• Design and implement engaging programs to enhance client well-being.
• Maintain a safe, clean, and welcoming centre environment.
• Review and refine SOPs, systems, and processes regularly.
• Oversee and manage centre expenses within approved budgets.

2. Deliver Person-Centred Care

• Plan and implement individualized, holistic care activities for clients.
• Conduct assessments addressing physical, emotional, and social needs.
• Manage client admissions, discharges, and transitions seamlessly.
• Uphold infection control protocols to ensure a safe environment.
• Engage clients and caregivers, fostering meaningful communication and trust.

3. Team Leadership and Development

• Supervise and coach staff to ensure excellent patient care.
• Recruit, train, and coordinate volunteers for program support.
• Monitor team performance and foster a collaborative work environment.
• Guide and develop staff potential through mentorship and support.
• Maintain high safety standards and promote a positive culture.

4. Administrative and Strategic Support

• Assist with budget planning and optimize resource allocation.
• Manage incident reports and implement risk control measures.
• Resolve interpersonal and service-related challenges effectively.
• Prepare reports for internal and external stakeholders.
• Collect feedback to improve service quality and client satisfaction.

5. Community Engagement and Advocacy

• Ensure compliance with confidentiality and PDPA standards.
• Build meaningful relationships with community leaders, volunteers, and partners.
• Participate in fundraising and community engagement activities.
• Stay current through relevant training to enhance care delivery standards.

Requirements

• Experience:At least 3 years of experience in healthcare, including 1 year in a supervisory role.
  
• Qualifications:Degree in Nursing, Eldercare, or equivalent. Advanced Diploma in Eldercare/Community Care is a plus.
  
• Certifications:Registered with the Singapore Nursing Board.
  Valid BCLS and AED certification.
  Fully vaccinated for Covid-19.
  
• Skills:Strong leadership and team management abilities.
  Excellent communication and interpersonal skills.
  Proficient in IT and administrative functions.
  Resourceful, independent, and results-driven.
  

Why Join Us?
Be part of a mission-driven organization that prioritizes care, compassion, and community. As a Rehab Supervisor, you’ll lead impactful programs and create a meaningful difference in the lives of clients. Let’s make every moment count—together. Apply now!

1) Manage general enquiries of inbound calls and online enquiries

2) Handle any other hotline administrative functions

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

• Ability to communicate fluently in English and a Second Language

• Computer literate and good typing skills

Job Descriptions (OnSite)

• Ensure all plant & equipment on site are well maintained as per the individual maintenance schedules
• Plan, supervise, and coordinate mechanical work activities to ensure smooth execution. Manage and lead a team of mechanical fitters, technicians, and subcontractors to meet project objectives.Attend to repairs or breakdowns promptly and resolve in a safe manner to ensure downtime and delays to the project are minimized
• Oversee the installation, alignment, and maintenance of mechanical equipment, including pumps, valves, compressors, and piping systems.
• Review and verify technical drawings, specifications, and blueprints to ensure accuracy during execution.
• Inspect completed work to ensure compliance with industry standards, project specifications, and client requirements.
• Address and resolve any quality-related issues promptly
• Prepare and submit daily progress reports, manpower records, and inspection checklists.
• Communicate effectively with project managers, clients, and stakeholders to provide updates and resolve concerns.
• Liaise with the electricians to resolve issues jointly
• Co-ordinate and plan for the correct tools to be available required for the task
• Any ad-hoc duties assigned by the department manager

Skills:

• Strong knowledge of mechanical systems, equipment, and tools.
• Proficiency in interpreting technical drawings, schematics, and manuals.
• Excellent leadership, communication, and organizational skills.
• Ability to troubleshoot and resolve complex mechanical issues efficiently.
• Familiarity with industry codes and standards, such as ASME, API, and ISO.

Job Requirement

• Bachelor Degree in Mechanical Engineering or related certifications
• Mechanical Trade certificates or short courses
• Total Relevant Work Experience: 7-8 Years
• Mechanical understanding relating to infrastrcuture
• Good understanding in reading and interpreting shop drawings
• Can do attitute and able to organise the contractors

· Liaise with HQ, parents and school with regards to students and Centre matters

· Keep the team motivated, visit classrooms to evaluate facilitation/supervision methods and provide performance standards for the staff

· Responsible for all administrative matters of the centre which includes and not limited to fee collections, subsidy applications, students’ registration, consolidating reports of teachers and students

· Responsible for the creation of programme materials and lesson plans for school holidays.

· Ensure that the daily programme schedule and lesson plans are followed closely.

· Conduct relief classes during the absence of Programme Staff

· Provide counselling for students with behavioural and disciplinary issues.

· Establish positive relationships with school leaders and staff of the Centre.

· Be accountable for yearly events and activities of the Centre and ensure they meet the requirements (safety and effectiveness) of the programme.

· Prepare weekly and monthly reports

· Other related duties as assigned by the Superior

Job Responsibilities:

• Lead a team to manage the daily operation of the centre according to the school's policies and quality standards;
• Manage teaching staff to develop and deliver the school's holistic and age appropriate bilingual pre-school curriculum;
• Communicate with parents effectively, and build rapport and trusted relationships with parents

Job Requirements:

• Singaporean
• Minimum Diploma in Early Childhood Care and Education-Leadership or its equivalent
• Must have at least 5 years of relevant work experience as Centre principal in a pre-school / childcare setting
• Strong leadership skills, able to lead a team and manage people
• High sense of responsibility, positive and a can-do work attitude
• Excellent communication and interpersonal skills
• Basic computer skills

Benefits:

• A strong team culture built upon passionate, motivated and responsible people
• Attractive year-end bonus, profit sharing incentive, and rewards for commited staff
• Appealing leave and benefit package for work-life balance and continuous learning
• Opportunity to build a proud pre-school brand with founding team and entrepreneurial experience

Job Position: Call Centre Associate

Job Description:

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms

Job Responsibilities:

· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.

· Manage all dial in booking and WhatsApp/online scheduling.

. · Schedule appointments and manage patient records accurately.

· Address patient’s concerns with empathy

· Collaborate with medical staff to resolve issues efficiently.

· Maintain confidentiality in compliance with PDPA regulations.

· Support administrative work and other duties as assigned.

Job Requirements:

· Minimum GCE O Levels with at least 1-2 years experience in a customer service role.

· Experience in call centre, customer service or healthcare industry will be advantageous

· Excellent team player with strong interpersonal and communication skills

· Customer-oriented and highly adaptable in a dynamic and fast-paced environment

· Proficient in Microsoft Office applications

· 9am to 6pm but willing commit to OT if high volume of calls.

. 5.5 days week (half day on Sat)

. willing to commit to rotating shifts in future if needed

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Anna Toh I Reg. No: R23118739

Email CV to : [email protected]

• Handle general enquiries and managing outpatient appointments through phone, email, web chat and other online platforms
• Provide quality one-stop information service for the Hospital
• Handles high-volume inbound calls and tend to inquiries related to healthcare services
• Manage all dial in booking and WhatsApp/online scheduling.
• Schedule appointments and manage patient records accurately
• complying to PDPA regulations with patients’ particulars
• Address patient’s concerns with empathy
• Work with internal stakeholders to resolve issues efficiently
• Support administrative work and ad-hoc duties as assigned

Requirements

• At least GCE O Levels with at 1 years’ work experience in a customer service
• Prior work experience in call centre, customer service or healthcare industry will be advantageous
• Strong interpersonal and communication skills
• Customer and service oriented
• Able to thrive in a dynamic and fast-paced environment
• Proficient in Microsoft Office applications
• Able to commit to staggered working hours and half day Saturdays

Kindly understand that only shortlisted candidates will be notified.

WeLead Solutions Pte Ltd

Poon Wai Soon, Bernard

Reg. No: R2197713

EA License No.: 23C1882

Role: Call Centre Representative

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500 maximum

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Job Responsibilities:

• Responsible for pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management.
• Reach out to existing and potential customers to present our product and service offering.
• Communicate with customers to understand their requirements, needs and address any questions or issues customers may have.
• Offer solutions based on clients’ needs and capabilities.
• Managing customer’s enquiries or policies in order for existing customers to remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts provided by the company as a guidance to drive sales and respond to customer rejections.
• Gathering and documenting customer information, purchases and call outcomes in the designated CRM or tracking tools.
• Well versed of insurance products and services.

Job Requirements:

• Minimum Diploma/ GCE ‘O’ level with at least 1 year of relevant work experience doing outbound sales preferably in Call Centre environment.
• Energetic, outgoing personality and sales oriented.
• Independent and a fast leaner with initiative
• Able to converse fluently in English.
• Team player with excellent interpersonal and communication skills

Working Hours & Benefits:

• Location: Tai Seng (Beside MRT)
• Monday - Friday ( 10am - 7pm, 1 hour lunch)
• Attractive remuneration package, monthly salary and commission based on sales, annual leave entitlement etc.