Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

JOB DESCRIPTION – SERVICE CREW

Job Functions & Summary:

Responsible for providing quality service serving food to members promptly and clearing dishes after guests have finished their meals.

Job Roles & Responsibilities:

• Portray excellent service standards to Members.

• Take orders from members, sell and recommend dishes according to their preferences.

• Serve food to Members from the kitchen efficiently and effectively.

• Receive reservations via phone and allocate reserved tables.

• Ensure proper clearing of plates and glassware, cups and bowls and proper removal of cutlery.

• Ensure tables are cleaned are well-maintained at all times.

• Replace dirty ashtrays.

• Conduct opening and closing duties when required, such as setting up of Hostess Desk, Newspapers & Magazines, as well as Menu Cleanliness.

• Any other duties that might be assigned from time to time.

Benefits:

-AWS

-Variable Bonus

-CNY Hongbao

-Flexi Benefits

-14 Annual Leaves

-2 Family Care Leaves

-1 Birthday Leaves

1. attend vessel to do service, repair, calibrate and troubleshooting of marine automation system.

2. with good troubleshooting skill

3. can communiate with customers and other team members

4. can handle elecctrical, electronics , penumatic control system

5. can travel to other countries ( Southeast aisa, etc) for jobs.

Service Coordinator

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Coordinator, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
• Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
• Monitor and follow up customer payments, including outstanding collection, if any.
• Assist in back up of tasks when respective team member is out of office
• Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
• Strong coordination skills
• Strong attention to details
• Ability to manage multiple tasks simultaneously

Qualification:

• NITEC/Higher Nitec/ Diploma in business adminstration/engineering or equivalent
• Minimum of 1 year of relevant working experience
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Responsibilities:

• Greet guests and assist in seating them within the establishment.
• Introduction of our menus and products, with recommendations being made if requested.
• Assist with food and beverage preparations, from delivery on initial orders to clearing plates and glassware and refreshing tables for the next group of guest arrivals.
• Assist with cashiering duties and collection of payments from customers
• Ensure that safe distancing measures and hygiene standards are strictly adhered to.
• Contribute ideas/suggestions/feedback to the service and kitchen teams for continual improvement.
• Any other duties assigned by the Outlet Manager.

Requirements:

• Preferably with some experience in F&B sector
• Training will be provided.
• Excellent customer service and hospitality skills
• Good communication and interpersonal skills
• Ability to skillfully multitask
• Pleasant with a positive and approachable attitude

Salary Package:

We offer competitive compensation and benefits packages for Permanent Full-time positions.

Locations available:

1. The Star Vista (next to Buona Vista Station)

Full-timer Break time: 2 hours (weekdays) and 1.5 hours (Sat, Sun & PH)

Part-timer Break time: 2 hours (all days)

2. Millenia Walk (no split shift) (above Promenade Station)

Full-timer Break time: 1.5 hours (all days)

Part-timer Break time: 1 hour (all days)

Working Arrangement:

- 5 days work week

- Between 10.30 am and 9.00 pm/9.30 pm/10.00 pm

- Meal provided

Job Highlights

· Need to work on weekend and PH

· Must have relevant expirence

Job Description

· Provide warm and friendly service to our customers.

· Taking orders and responding to customer queries, resolving issues where possible and referring to managers when needed.

· Serve food and beverage timely and accurately.

· Ensure cleanliness of the restaurant at all times.

· Process cashier transactions.

· Perform ad-hoc duties when required

· Provide answers to queries presented by clients regarding services and offers made available by the restaurant

· Clean all tables after clients have left and get such tables prepared for the next set of clients

· Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients

· Assist kitchen staff and outdoor delivery staff whenever such assistance is required

· Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

RESPONSIBILITIES AND DUTIES
As a Service Crew, you will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations:

· Welcoming guests according to company standards in a timely, friendly and efficient manner

· Ensure cleanliness and hygiene of the room and keeping the environment tidy at all times

· Able to perform duties like taking food and drink orders, cashiering and any other ad hoc duties from time to time.

· Maintain cleanliness and housekeeping of work areas

· Ensure that guests received attention at all times

· Building and maintaining good rapport with the guest

· Manage and deliver/serve drinks/food

· Perform general basic service

· Establish rapport with guests to build loyal and satisfied customers

QUALIFICATIONS AND SKILLS

· Able to communicate in English/Mandarin

· Minimum O-level education

· Outgoing, presentable and service-oriented

· Cheerful, independent and self-motivated

· Able to work shifts, weekends and public holiday

• Reports to the Restaurant Operations Manager
• Receive and greet guests followed by seating them accordingly.
• Maintain communication with/supports the Restaurant Manager and the GMs.
• Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety.
• Takes immediate action to resolve all complaints and issues.
• Manage the guest reservation system alongside with reservation staff.
• Adhere and enforce all restaurant rules, regulations and policies.
• In the absence of Assistant or the Restaurant Operations Manager, he may serve as Manager on duty and handles opening or closing procedures.
• Conduct daily line-up with dining room staff for briefing and debriefing.
• Supervises the dining room staff and maintain uniform and service standards.
• Ensure side work is completed everyday and dining room supplies are stocked.
• Review daily specials, stations and other applicable announcements.
• Train new-hires in service standards, menu items, use of POS system and up- selling.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

- Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making

- Involve in closing of shop (only applicable for night shift staff)

- Attend to walk-in customers promptly

- Maintain cleanliness and tidiness in work areas

- Assist in stock taking / recording

- Answer incoming calls and handle delivery orders

Requirements:

- No experience required as on-the-job training will be provided

- Pleasant disposition and well-groomed

- Cooperative and helpful with other team members

- Excellent and positive service attitude

- Able to work shifts, weekends, eve of public holidays and public holidays on 6 days per week, on rotating shifts

- Independent and able to multi-task

- Able to commence work in short notice will be an added advantage

- Other duties as assigned by superior

Benefits:
1) Good career progression plans
2) Annual leave
3) Overtime pay
4) Medical benefits
5) Daily staff drink
6) Other allowances* eg transport, attendance
7) Variable bonus

* Terms and Conditions apply.

Key Responsibilities:

- Greet customers in a friendly and professional manner as they arrive at the service center.

- Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.

- Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.

- Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.

- Assist with vehicle check-in and check-out procedures, including documenting vehicle condition and obtaining customer signatures.

- Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.

- Maintain cleanliness and organization of the service reception area and customer waiting lounge.

- Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.

- Collaborate with other team members to support overall departmental goals and objectivesobjectives.

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Serve and attend to customers

• To ensure that the tables set up are set according to the standard

• Maintains cleanliness at working station and service pantry for smooth operation

• Keep general appearance and maintenance of restaurant

• Follow correct sequence of service outlined in the Standard Operating Manual

• Clean and remove dishes from the table after service is completed

• Maintains excellent grooming standard at all times

• Other duties as assigned by superior

Requirements:

• Excellent communication and interpersonal skills

• Service-oriented and able to work in a fast-paced environment

• Excellent team player

• Cheerful personality

• Willing to work on weekends/public holidays

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Work with our specialist team on the Common Fleet Management System (CFMS).
• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems
• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads
• Support the team in achieving optimal deployment of buses and Bus Captains

Requirements:

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Operations is an advantage
• Analytical, with excellent problem-solving and organisational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications
• Able to perform shift work
• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)
• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Special Benefits & Others:

Successful candidate will entitled Retention bonus of $3000 & monthly controller allowances of $600*

*Terms & conditions apply

Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.

We regret that only shortlisted applicants will be notified.

Submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for two years for consideration of future job opportunities (where applicable) form the date of submission of application.

Please feel free to let me know if you require any clarifications.

• Salary Range : $2200- $3000
• Working Days: 5 days a week (required to work on Saturday & Sunday)
  Monday- Friday 9am- 7pm | Saturday – Sunday 8:30am- 645pm
• Working Location: Novena / Seletar Rd / Woodlands / Marine Parade [Need to teach at least 2 branches]

Job Description

• Conduct lessons in accordance with Centre curriculum.
• Plan and deliver Chinese language composition writing and Chinese language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Plan and develop teaching materials.
• Prepare student progress report.
• Assist in centre events and activities.
• Communicate effectively with parents by providing regular updates on students.

Job Requirements

• Diploma/Degree holder with at least 2 years of Singapore teaching / working experience.
• 5 days a week (required to work on Saturday & Sunday) .

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Centre Administrator Role and Responsibilities

Job Scope for Centre Administrator

· Support the principal in managing daily operations and administrative tasks;

· Assist with enrollment documentation and respond to parent inquires;

· Input data into the CMS system (e.g. subsidy details, enrollment information, Parent particulars and infectious diseases reports etc);

· Update child and parent particulars, enrollment details in the Preschool Management System;

· Register data on the ONE ECDA website (e.g. new teacher particulars, LON etc);

· Track and collect fees, follow up on outstanding payments and issue receipts to parents;

· Keep accurate and proper records of student p-files to meet ECDA audit requirements;

· Assist the principal during internal and external audits;

· Assist parents with the purchase of merchandise and enrichment program items such as uniforms, caps, books, etc;

· Conduct regular stock-taking, restocking and ordering of supplies such as stationeries, merchandise, groceries and other essential items;

· Manage recruitment processes, including scheduling interviews and handling new employee onboarding;

· Coordinate and monitor training and development program and employee engagement activities;

· Prepare and submit monthly school fee assignments and CDA collection lists and management report;

· Assist teachers with routine care tasks when required;

· Attend monthly department and administrative meetings;

· Promote and recruit new enrollments for the preschool

· Support marketing initiatives such as planning and executing marketing strategies to increase public awareness of the preschool;

· Design marketing materials and resources to promote school;

· Plan and coordinate enrichment programs to align with the centre’s objectives and meet parents’ needs.

· Handle any other ad-hoc duties assigned by superiors.

School Coordinator (Retail / Music Industry)

• Location: Jurong East
• Working days: 5 days (Rotate shift based on roster)
• Weekday: 11.45am to 9.15pm
• Weekend: 8.45am to 6.15/7.15pm
• Salary: $2200 - $2800
  
  Key Responsibilities: -
• Establish/identify new sales opportunities, secure sales to achieve Individual Sales Budgets & Enrolment Budget for course base assigned.
• Provide professional sales & products service to all customers' enquiries to convert to enrolment & sales.
• Assisting in organizing events/roadshow to promote Yamaha’s products.
• Conduct Trial Lessons, Open House and Students' Concerts/Graduation events, as planned.
• Ensure smooth operations of music school.
• Assist with the requisition for stores’ stock replenishment and ensure that an adequate level of stock is maintained at all times.
• Perform any ad-hoc duties or projects as assigned.

Requirements: -

1. Candidates must possess at least 1-2 years’ experience in retail industry.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are actively seeking for a long term part-time administrator to share the working schedules with our existing administrators. He/She must be meticulous and able to do basic administrative duties, is well versed in MS Office and communicates well in English.

Able to commit for a minimum of 1 year. Students are welcomed to apply. Training will be provided.

Schedules:

Mondays-Thursdays:

4.30pm-9.30pm/10.00pm

Fridays:

5.00pm-9.30pm/10.00pm

Saturdays: 8.45am-5.30pm/6.00pm

Sundays:

9.00am-5.30pm

Please state the days that you could work in your resume. Thank you.

Location - Near Tai Seng MRT

Other information

• Tuesday – Saturday (9am-630pm)
• Additional S$1,000 monthly Guaranteed Teaching Allowance will be paid during the first 3 months probationary period.z
• The first year S$50,000 Guaranteed Annual Salary. We top up the balance if you didn’t get S$50,000 annual salary in the first year

The ideal candidate will be someone who takes initiative, demonstrates leadership qualities, and is eager to grow with the organization. Our goal is to groom these candidates for future leadership positions

Job Responsibilities:

• Prepare and conduct math lessons that facilitate active learning experiences for students.
• Foster a positive and engaging classroom culture through creative teaching methods for an enjoyable learning experience.
• Manage students’ portfolio and analysis student academic evaluation.
• Engage in school branding activities, such as recording YouTube videos, writing articles, and more.
• Establish rapport with both students and parents and communicate with parents on students’ academic progress regularly.
• Any teaching related work as prescribed by Management.

Job Requirements:

• Possesses at least Bachelor’s degree or above from an accredited university, such as NUS/NTU/SMU etc.
• Familiarity with PSLE, O Level, A Level, and Maths Olympiad contest papers (e.g., RIPMWC, SMOPS, NMOS, AMC8, etc.) will be an added advantage
• Training provided
• Good interpersonal, oral and written communication skills; and the passion to co-operate with student, parents, and co-colleagues.
• Able to multi-task, meticulous, with an eye for detail.
• Able to commit weekdays (inc. evenings) & weekends

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental
   health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks.
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters.
• Perform repair works as necessary.

Skills Required

• Minimum 1 year experience in plumbing or related technician work.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer oriented with positive work attitude.

Other Requirements

• Possess a valid Class 3/3A driving license.
• Able to work 5.5 days a week.

Job Responsibilities

• Welcome guest in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guest in a timely and friendly manner, ensuring diners a pleasant dining experience.
• Upsell promotional items.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintain and comply.
• Maintain day to day outlet cleanliness.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Assist in dishwashing duties as and when required.
• Execute any other duties as assigned.

Education

• Min. GCE “N”/ “O” Level, customer service certificate or any related fields.

Experience

• No experience/ At least 1 year of experience working in customer service or relevant experience in F&B.
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment.

Benefits

• Staff Discount
• Medical Benefits
• Meal Benefits
• Career Progression
• Flex-health Benefits