Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

About Agora Colearning

We are an education startup dedicated to transforming learning experiences for children of all ages.

We combine our own programmes with an education marketplace offering tuition and enrichment programmes, both at our own centers and at schools.

Our mission is to simplify access to great educational opportunities and empower families to tailor their child's unique learning journey, with a strong emphasis on using technology in all aspects of our business.

Role

We are looking for a Centre Admin with a genuine interest in improving the landscape for education. You will work closely with the Founders to ensure smooth operations by managing daily administration, vendor coordination, facilities maintenance, inventory, and financial processes to maintain a safe and welcoming environment.

Responsibilities:

• Cleaning & Maintenance: Liaise with cleaning and pest control vendors; schedule deep cleaning and routine maintenance; ensure facilities are well-maintained.
• Facilities Management: Maintain asset lists; implement monitoring checklists for equipment; liaise with landlord on maintenance and compliance.
• Inventory & Supplies: Monitor inventory levels and coordinate supply orders for various business units
• Finance & Administration: Support invoicing; process withdrawals; handle overdue payments and invoices; support month-end reporting.
• Safety: Maintain First Aid certification records.

Requirements:

• Strong organisational skills are a requirement
• Proficiency in using excel / google sheets / task management software
• Basic accounting knowledge preferred
• Attention to detail, problem-solving, and teamwork are key

Working Arrangement:

Part-time working arrangement, 20-hour work week (on-site)

Why Join Agora

We embrace input from our team members and encourage fresh ideas and continuous improvements, whether you are an educator, an events host or a part of our front of house team.

Here's why you should join us:

Innovative Environment: Work in an environment where your ideas matter and you have the opportunity to drive real change within a tech-enabled setting

Collaborative Culture: Join a team that values open communication and mutual respect.

Growth Opportunities: Benefit from professional development and courses to advance your career.

Flexible Work Options: Enjoy flexible arrangements to fit your lifestyle, whether full-time, part-time, or freelance.

Become part of a forward-thinking team that’s passionate about creating a better place to learn and grow. If this resonates with you, reach out to us.

• Location : Upper Serangoon Road
• Working days: 5 days (Wednesday to Sunday)
• Centre is off on Monday & Tuesday (Both weekend need to work)
• Working hours : 44 hours per week varies, weekdays end latest 9:30pm , weekend 6:30pm
• Salary : $1,800 - $2,500

Job Description :

• Will carry out co-ordination of classrooms, worksheets organisation and arrange replacement classes.
• Communication with parent/guardians of students with regards to school admin matters (Whatsapp company mobile provided for use on premise.)
• Patient and willing to follow work guidelines and structure.
• No finance functions required. eg (no bookeeping, billing, collections or secretarial functions etc.)

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Responsibilities:

· Making outbound calls to follow up on payment related to hospital bills

· Receivables management

· General customer service duties

· Handle patient enquiries, provide billing information to patients

· Sending statement of accounts

Job Requirements:

Good interpersonal, communication and written skills

· Proactive, committed and self-motivated

· Positive team player who is also able to work independently

· Proficient in Microsoft Office applications (MS Word & Excel)

About Our Client

Our client is a healthcare provider in Singapore that supports doctors in creating and managing successful private medical centres. With strong industry knowledge, financial stability, and operational expertise, our client offers an advantageous edge to building successful clinics in Singapore.

JOB RESPONSIBILITIES

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or operation team
• Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives.
• Delivery professional and high-quality service experience.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Drive efforts to improve operational processes and systems.
• Perform any other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

• Possess at least 3 GCE O levels with credit in English language.
• Minimum 6 months of experience working in a contact center industry or customer service experience in a high-volume, multi-channel Customer Experience and/or Customer Service function.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Effective in problem solving

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No R23116331

Company EA Registration No 21C0691

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 3 years of work experience in BEAUTY CENTRE MANAGER OR SHOP SALES MANAGER .

3. The salary range is between SGD 6000-11999.

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Responsibilities:

• Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Duration:

• 11 Months Contract

Location:

• Rafflesplace

Working Hours:

• Daily scheduled hours (either 9.00am – 1.00pm OR 10.30am - 2.30pm)
• Will be required to work 5 days in a week, including weekends and public holidays
• Training will be provided, and candidates must be able to attend and complete the full day training (12-15 working days).

Salary:

• $18/hr

Requirements:

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to work in a fast-paced and demanding environment
• Banking experience will be an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Full Time Position

44 hours work for week , Shift work & no fixed rest day. （6Day Off in a month）

Outline of Career Trial Objectives

Provide potential candidates with hands-on experience in F&B industry that allows them to explore the service crew careerpaths, showcasing their skills, and determine mutual fit before committing to a full-time position with our restaurant

Tell employers what skills you have

Customer Service Skills
Ingredients
Customer Service Delivery
Cooking
Inventory
Selling
Packaging
Cashiering
Customer Service
Pricing

Our Client is in the Environmental Industry. Due to their current expansion plan, they are looking for an Finance Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Responsible for full sets of accounting, financial management reports, financial audit and generation of Inventory Report
• Review and Approve Financial Submissions and manage cash flow
• Responsible for GST, Taxation and Annual Surveys
• Responsible on compilation of Trader Profit & Loss
• Manage tracking & reporting from the trading platforms.

Requirement

• Min Bachelor’s degree in finance & accounting
• Min 5 years of experience in financial reporting
• Experience in commodity trading and metals will be added bonus
• Knowledge or experience in currency hedging

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Responsibilities:

• Manage the relationship between Fujitsu and its selected AMS partner
• Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
• Proactively ensure AMS support is working within the bounds of the terms of the agreement
• Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
• Proactively provide status on all activities to appropriate stakeholders
• Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
• Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
• Other projects and initiatives as assigned

Requirements and Skills:

• 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
• Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
• Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
• Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
• Experience in transition from project to support

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more! The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role involves supporting various administrative, operational, and client services functions to ensure smooth and efficient service delivery. The Associate Centre Manager also plays a key role in staff management, client engagement, and helping drive the growth of the centre.

1. Operations Management:

• Oversee and manage all day-to-day operations of the centre to ensure smooth functioning.
• Ensure the facility runs efficiently, adhering to operational goals and objectives.
• Develop operational processes and ensure adherence to company policies and standards.

2. Staff Management:

• Recruit and train staff, ensuring high levels of staff performance.
• Create and manage staff schedules, ensuring adequate coverage for all centre operations.
• Manage staff onboarding and offboarding.

3. Client Relations & Engagement:

• Serve as the point of contact for parents, addressing concerns and feedback.
• Ensure high-quality customer service and maintain strong relationships with clients.
• Organize regular parent consultations and reviews to discuss student progress or address any concerns.

4. Sales & Enrollment:

• Handle student enrollment processes, converting inquiries into sales.
• Promote centre programs and services to increase customer base and retention.
• Ensure all fee collections are timely and accurate.
• Generate sales reports for senior management.

5. Marketing & Publicity:

• Develop marketing strategies and promotional materials to attract new clients.
• Collaborate with external vendors to create promotional content such as videos, banners, and flyers.

6. Program Scheduling & Management:

• Plan and administer program schedules, ensuring smooth execution of all classes.
• Coordinate groupings of students and staff to optimize efficiency and coverage.
• Ensure timely communication of schedule changes to staff, and clients.

7. Vendor & Facility Management:

• Manage relationships with vendors and suppliers to ensure smooth operations.
• Oversee facility maintenance, including equipment upkeep and repairs.

8. Event & Project Management:

• Plan, manage, and execute centre events such as holiday programs, open houses, workshops.
• Lead any special projects aimed at developing or improving the centre's services.

9. Administration:

• Maintain all necessary paperwork including policies, forms, contracts, and other administrative documentation.
• Oversee centre management systems (e.g., databases, booking systems, apps).
• Streamline processes to improve operational efficiency and client satisfaction.
• Manage staff onboarding and offboarding.

10. Reporting & Assistance:

• Provide regular reports and data analysis to senior management on the centre's performance.
• Assist senior management with tasks, projects, and other personal assistance when needed.

Core Competencies:

• Excellent communication skills (written and spoken English).
• Proactive, resourceful, and able to handle challenges independently.
• Strong attention to detail and work ethics.
• Proven experience in operations or administrative role, preferably in an educational or learning centre setting.
• Strong organizational and time management skills.
• 4 weekdays and 1 weekend / 3 weekdays and 2 weekends (Weekdays: 10.30-7.30pm, Weekends: 9-6pm)
• Physical Branch: Novena MRT

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Our Team!

Positions Available
Assistant Manager - Service Crew: $2,500 - $3,800

Location: Tanjong Pagar / Telok Ayer
Schedule: 6 DAYS/WORK WEEK, SPILT SHIFT 1030AM - 230PM & 530PM - 1030PM
Perks & Benefits:

• AWS
• Staff discounts on food and beverages
• BONUS
• FAST CAREER PROGRESSION
• MEAL ALLOWANCE

Restaurant Supervisor

As a Restaurant Supervisor, you'll oversee daily operations to ensure smooth service and a memorable dining experience.

Responsibilities:

• Manage daily activities and schedules for our team.
• Monitor inventory and ensure adequate stock of supplies and essentials.
• Maintain top-quality food standards, service, and satisfaction while addressing areas for improvement.
• Supervise food preparation and storage to comply with health and safety regulations.
• Assist and support staff with guest inquiries and requests.
• Respond promptly to guest feedback or complaints, ensuring a high level of satisfaction.
• Deliver superior food and beverage service, exceeding customer expectations.
• Ensure sanitation and safety standards are met.
• Take part in standard service duties.

Service Crew

Our Service Crew ensures an exceptional experience for every guest through excellent service and attention to detail.

Responsibilities:

• Provide smooth and efficient service, ensuring quality standards are met.
• Present menus, recommend dishes and drinks, and answer guest inquiries with a smile.
• Take and serve orders promptly without unnecessary delays.
• Be knowledgeable about the menu and drinks list.
• Restock beverages and guest supplies as needed.
• Clear and reset tables or counters efficiently.
• Ensure glasses and utensils are polished and ready for use.
• Assist with inventory counts and maintain accurate stock records.
• Take part in standard service duties.

What We’re Looking For:

• Minimum secondary school education with 'O' Level passes or equivalent.
• Candidates with Food Safety and Hygiene Certificates are preferred.
• Availability to work on weekends and public holidays.
• Immediate starters or those with short notice periods are highly desirable.

Only shortlisted candidates will be contacted.

SUSHI YUJO - www.sushiyujo.sg *IG* - https://www.instagram.com/sushiyujo.sg/

SHINRAI - www.shinrai.sg *IG* - https://www.instagram.com/shinrai.sg/?hl=en

Requirement – DC Operations

Shall provide Data Centre (DC) operations at the Customer’s premises and premises identified by the Customer. The DC Operations shall cover the following:

1. DC Environment Support; and

2. DC Facilities Management Services.

DC Environment Support

Shall monitor the facilities infrastructure in the DC to ensure that they are within the operating levels defined by the Customers. The infrastructure to be monitored shall minimally include:

(a) Power infrastructure (such as Uninterrupted Power Supply and power distribution boards);

(b) Cooling Infrastructure (such as computer room air-conditioning units);

(c) Fire detection and suppression systems (such as FM200, water sprinklers, fire extinguishers);

(d) Environment monitoring system (such as humidity and temperature); and

(e) Water leakage detection.

(f) Shall ensure the DC infrastructure is monitored on twenty-four (24) hours a day, seven (7) days a week, inclusive of Saturdays, Sundays and Public Holidays.

(g) The Vendor shall inform the Customer within one (1) hour when problems are detected.

(h) Shall work with the Customer and Customer-appointed Supplier to resolve any infrastructure issues detected in accordance to the support hours as required by the Customer.

DC Facilities Management Services

(a) Shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre are maintained by the Customer-appointed Supplier.

(b) Shall work with Customer-appointed Supplier on site preparation tasks such as network cabling and electrical wiring, when required.

(c) Shall ensure the network cabling in the data centre and within the racks are neat and tidy.

(d) Shall work with the Customer-appointed Supplier for both scheduled and ad-hoc maintenance, servicing, repair and upgrading works to the infrastructure at the Customer’s premises and premises identified by the Customer.

(e) Shall plan and coordinate the maintenance activities. This includes polling the affected parties, obtaining the Customer’s approval, and sending out messages to inform the affected party.

(f) Shall obtain the Customer’s approval before finalizing the plan for any activity.

(g) Shall provide on-site support during the maintenance activities unless otherwise agreed by the Customer.

(h) Shall maintain up-to-date documentation of the data centre design layouts.

(i) Shall manage the physical security of the data centre in accordance with the guidelines provided by the Customer.

(j) Shall monitor the following physical security infrastructure to ensure they are within the operating levels defined by the Customer:

· Security Alarm and Security Card Access System; and

· Closed-Circuit Television (CCTV).

(k) Shall ensure that only authorised personnel are allowed to access the DCs.

· The Vendor shall ensure that all visitors to DCs are escorted during their activities on-site.

· The Vendor shall ensure that the visitors record their activities in the on-site log.

Requirement – DC Operations

Minimum Requirement:

The Vendor shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre are maintained by the Customer-appointed Supplier. The DC Operator shall possess minimally the following skill sets:

(a) One (1) years of working experience in Data Centre Engineer Operations experience;

(b) Certified Data Centre Facilities Operations Manager (CDFOM) or equivalent; and

(c) ITIL v4 Foundation Certification or equivalent

Work Location: Woodlands/Yishun

• Singapore Based (Marine Parade)
• 4 week days and 1 weekend - Weekdays - 2.30 pm to 9.30 pm, Weekend - 9.30 am to 4.30 pm
• Relevant experiences working as Admin
• Career Progression Opportunities

Job Description

• Responding to customers enquiries (Training provided).
• Collection of fees.
• General office admin tasks (printing, organising, updating of records etc).

Requirement

• Relevant experiences working as Admin.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Title: Call Centre/Contact Centre Representative

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service transactions.
• Listen, probe and question in order to clarify and understand customer needs
• Gather client and partner feedback to enhance customer experience
• Any other ad-hoc tasks assigned

Requirements:

• O Level and above
• Experience in working in healthcare industry would be preferred
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 1pm on Saturdays)
• Able to commit 44-hours of work a week
• Open to be moved to shift work (details will be discussed during the interview)

Additional Information:

• Monthly basic salary ranges from $2,000 to $2,200
• Incentives provided for good performance
• Training is provided
• 12 weeks probation
• Confirmation increment depending on performance during probation
• Workplace location is close proximity to Macpherson and Ubi MRT station

Role: L1 Technical Support

Work Location: Woodlands/Yishun/Bendemere

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

• Collaborate with a multi-disciplinary team to provide professional and quality geriatric and neurological physiotherapy/occupational therapy to patients.
• Provide physiotherapy rehab within the Senior Care Centre
• Conduct group and individual activity for day care clients
• Document patient physiotherapy records accurately
• Have knowledge of therapy treatment for a wide range of injuries and conditions across all gender
• Assess and manage patients referred for physiotherapy independently and implement appropriate treatment plans

Job Requirements:

• Singaporeans Only
• Degree/Diploma in Physiotherapy (Full registration with AHPC)
• At least 2 years of clinical experience in a hospital setting, or relevant
• 3 working days per week (weekdays ONLY) [8am-5pm]
• Convertible to Full time position

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Perform routine tasks under the supervision of registered nurses in a Home Care Setting .

• Care for the health, well-being and safety of elderly.
• Deliver nursing care needs for elderly.
• Prepare and conduct programme activities for elderly.
• Update Individual Care Plans and relevant records.
• Look after clients’ personal care needs and cleanliness.
• Support caregivers and volunteers in caring for clients.

Job Requirements:

• Degree in Nursing
• Minimum 2 years Singapore working experience in Nursing Home / Day Care Centre
• Good communication and interpersonal skills.
• Possess a passionate disposition to care for elderly.

Check out Aber Care website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Our client is a seasoned provider of integrated building services, engineering solutions, and energy management.

• Response incoming calls and respond to customer's emails
• Handle customers’ complaints and feedback with a good closure
• Ensure timely resolution by following up on cases.

Requirements:

• GCE O Level and above
• At least 2 years of experience in Contact Centre environment.
• Ability to operate in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Ignite Young Minds: Become an Eye Level Instructor

Do you thrive in a dynamic environment where you can nurture young minds and watch them grow?

Eye Level is seeking passionate and dedicated individuals to join our team as Instructors. We provide a unique and engaging learning experience for children aged 4 to 14, focusing on developing strong foundational skills in Math and English.

In this role, you will:

• Guide and support children in their learning journey using our innovative and customized learning materials.
• Create personalised learning plans that cater to each child's unique needs and learning style.
• Deliver high-quality instruction while ensuring a positive and stimulating learning environment.
• Collaborate with the Center Manager to ensure smooth operations and maintain a high standard of service.
• Stay updated on the latest teaching methodologies and curriculum enhancements.
• Participate in professional development opportunities to continuously improve your skills.
• Contribute to the growth of the Eye Level brand through various initiatives.

Ideal candidates will possess:

• A strong passion for education and a genuine desire to make a difference in children's lives.
• Proven teaching experience (minimum 6 months) with a preference for experience in a similar role (2-3 years).
• A relevant educational background (minimum Diploma/Bachelor's Degree in Early Childhood Education, Teaching, or a related field).
• Excellent communication and interpersonal skills with the ability to build strong rapport with children and parents.
• Strong analytical and observational skills to identify individual learning needs and provide effective support.
• Proficiency in Math and English (up to Primary 6 level minimally).
• Excellent organisational and time-management skills with the ability to multitask effectively.
• A positive and enthusiastic attitude with a strong sense of responsibility and self-motivation.
• Must be able to commit to weekends.

Benefits:

• Join a rewarding career that makes a real impact on the lives of young learners.
• Gain valuable experience in a dynamic and supportive learning environment.
• Benefit from ongoing professional development opportunities to enhance your skills.
• Become part of a reputable and well-established education brand.

Ready to ignite young minds?

Apply today and join the Eye Level team!

Job Purpose:

Do you want to make a difference in someone else’s life as a staff nurse? Active Global wants YOU to be part of our family!

Job Description:

• Key person in setting up and upkeep of clinical/medical protocols pertaining to client needs, from onboarding to discharging.
• Assessment for new case referrals and reassessment of existing clients.
• Leading a team of Healthcare Assistants and oversee the nursing care, standards and operations across our day care centres.
• Working closely with other healthcare professionals on planning client ICP, care and safety in the centre.
• Respond to emergencies, conduct investigations on incidents and preventive actions.
• Working with the centre management on ensuring the upkeep of clinical equipment and supplies.
• Assist to plan and take part in the centre’s activities.
• Any other adhoc tasks assigned by the management.

Requirements:

• Minimum Diploma or Bachelor’s Degree in Nursing.
• Must be a Registered Nurse with Singapore Nursing Board with a clean disciplinary record (nurses on conditional license may not apply for this role).
• Proficiency in Microsoft Office and comfortable with IT would be ideal.
• As you will be working as a team, some weekends including public holidays may be required.

Benefits:

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas on improvements.
• 15 days annual leave.

Working Location:

• Senior Care Centre @ Sengkang, Ghim Moh or Telok Blangah

Reporting to the Director/ Senior Centre Manager/ Centre Manager, the Wellness Trainer works closely with the Centre in-charge to manage the daily operations of the assigned Centre, so that it can fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

1. Manage and promote Gym Tonic Programme

2. Conduct pre and post assessment using Gym Tonic protocol.

3. Supervise 12-week progressive strength training and maintenance training.

4. Develop exercise plan according to Gym Tonic protocol.

5. To encourage, motivate, assist, and guide seniors in their exercises.

6. Maintenance of gym equipment for safety and efficiency

7. Assist in money collection, issue receipts, maintenance of pretty cash and centre supplies.

8. Administrative duties which include data entry, appointment scheduling, manage calls and emails.

9. Manage the centre.

Other Duties

· Any other responsibilities as assigned by the Director/SCM/ CM.

Qualifications & Requirements:

· Related qualification in working with the elderly or in the social service sector

· Sports Science and gymtonic background is a must.

· Has some prior experience in stakeholder management, especially in working with community

partners

· Proficient in Microsoft Office

· Enjoy working with seniors and volunteers

· Good administrative skills

· Good problem solving skills

· Good interpersonal skills, a team player, yet able to work independently

· Good communications skills, preferably bilingual with dialects