Our client is a Semiconductor Industry. Due to their current expansion plan, they are looking for a Accountant to join their team, in hopes of developing the current high performing team. They are located in the Centre.

Job Responsibilities:

• Perform Accounts Receivable activities for assigned vendors, distributors, and customers.
• Conduct cost accounting tasks.
• Manage the Ship & Debit uploading and validation process for assigned distributors.
• Assist with inventory counts and reconciliation with vendors.
• Handle other duties as assigned by the Supervisor, Manager, or Director.
• Participate in Oracle system testing, projects, and implementation processes.

Job Requirements:

• Preferably over 2 years of relevant accounting experience.
• Diploma or Degree in Accounting or a related field is preferred.
• Candidates pursuing equivalent qualifications with relevant hands-on experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Semiconductor Industry. Due to their current expansion plan, they are looking for a Accountant to join their team, in hopes of developing the current high performing team. They are located in the Centre.

Job Responsibilities:

• Perform Accounts Receivable activities for assigned vendors, distributors, and customers.
• Conduct cost accounting tasks.
• Manage the Ship & Debit uploading and validation process for assigned distributors.
• Assist with inventory counts and reconciliation with vendors.
• Handle other duties as assigned by the Supervisor, Manager, or Director.
• Participate in Oracle system testing, projects, and implementation processes.

Job Requirements:

• Preferably over 2 years of relevant accounting experience.
• Diploma or Degree in Accounting or a related field is preferred.
• Candidates pursuing equivalent qualifications with relevant hands-on experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more! The Associate Centre Manager is responsible for overseeing the day-to-day operations of the centre. This role involves supporting various administrative, operational, and client services functions to ensure smooth and efficient service delivery. The Associate Centre Manager also plays a key role in staff management, client engagement, and helping drive the growth of the centre.

1. Operations Management:

• Oversee and manage all day-to-day operations of the centre to ensure smooth functioning.
• Ensure the facility runs efficiently, adhering to operational goals and objectives.
• Develop operational processes and ensure adherence to company policies and standards.

2. Staff Management:

• Recruit and train staff, ensuring high levels of staff performance.
• Create and manage staff schedules, ensuring adequate coverage for all centre operations.
• Manage staff onboarding and offboarding.

3. Client Relations & Engagement:

• Serve as the point of contact for parents, addressing concerns and feedback.
• Ensure high-quality customer service and maintain strong relationships with clients.
• Organize regular parent consultations and reviews to discuss student progress or address any concerns.

4. Sales & Enrollment:

• Handle student enrollment processes, converting inquiries into sales.
• Promote centre programs and services to increase customer base and retention.
• Ensure all fee collections are timely and accurate.
• Generate sales reports for senior management.

5. Marketing & Publicity:

• Develop marketing strategies and promotional materials to attract new clients.
• Collaborate with external vendors to create promotional content such as videos, banners, and flyers.

6. Program Scheduling & Management:

• Plan and administer program schedules, ensuring smooth execution of all classes.
• Coordinate groupings of students and staff to optimize efficiency and coverage.
• Ensure timely communication of schedule changes to staff, and clients.

7. Vendor & Facility Management:

• Manage relationships with vendors and suppliers to ensure smooth operations.
• Oversee facility maintenance, including equipment upkeep and repairs.

8. Event & Project Management:

• Plan, manage, and execute centre events such as holiday programs, open houses, workshops.
• Lead any special projects aimed at developing or improving the centre's services.

9. Administration:

• Maintain all necessary paperwork including policies, forms, contracts, and other administrative documentation.
• Oversee centre management systems (e.g., databases, booking systems, apps).
• Streamline processes to improve operational efficiency and client satisfaction.
• Manage staff onboarding and offboarding.

10. Reporting & Assistance:

• Provide regular reports and data analysis to senior management on the centre's performance.
• Assist senior management with tasks, projects, and other personal assistance when needed.

Core Competencies:

• Excellent communication skills (written and spoken English).
• Proactive, resourceful, and able to handle challenges independently.
• Strong attention to detail and work ethics.
• Proven experience in operations or administrative role, preferably in an educational or learning centre setting.
• Strong organizational and time management skills.
• 4 weekdays and 1 weekend / 3 weekdays and 2 weekends (Weekdays: 10.30-7.30pm, Weekends: 9-6pm)
• Physical Branch: Novena MRT

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

- 1-2 years full time outsource contract (renewable)

- Up to $2300 + PB

- Mon to Fri + Alternate Saturday

- AMK

Job Responsibilities:

Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate
• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
• Proactive manage all front desk duties over the counter, phone and email
• Identify, profile and tier customers to the types of services that are relevant to their needs
• Ensure smooth customer transactions at all times and provide quality customer services
• Perform administrative duties, manage appointments and register customers
• Prepare room logistics and necessary materials
• Other duties as assigned by Team Lead and/or Branch Head

Period:

• 1 - 2 years full time outsource contract (renewable based on performance and headcount needs)

Location:

• Ang Mo Kio

Working hours:

• Mon to Fri: 8.30am- 6pm (Alternate Sat: 8.30am-12.30pm) OR Mon to Fri: 8.30am-5.30pm (Alternate Sat: 8.30am-12.30pm)

Salary:

• Up to $2,300 + Performance Bonus

Job Requirements:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

The Dempsey Project is looking to hire service crew, both part-time and full time. If you are passionate about food and think fast while keeping a smile on your face, we would love to have you join our team. Working as a service crew at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation, and personnel management.

FT Salary: $2,300 - $2,600
PT Salary: Up to $14/hr

Job Highlights:
- 5 Days (44 hours) Work Week
- 14 Days Annual Leave
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Job Description:
Clearing of plates and cutleries.
Serving of food and beverage.
Collection of cash / credit payment.
Basic cleaning roles
Daily use of POS system & general admin duties
Understands and adheres to all quality standards, formulas and procedures of preparation.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
Maintains professional standards.

Job Requirements:
No work experience required; on job training will be provided!
Possess great service attitude
Passion for people and food

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Position: Service Technician

Responsibilities:

1. Service & Maintenance of fitness equipment

2. Repair & Trouble-shooting service

3. Assembling & Dismantling of fitness equipment

4. Handle warranty claim & parts ordering

Requirements:

1. Minimum Nitec / Higher Nitec in Mechanical engineering related discipline. Electronics and electrical knowledge or experience preferred.

2. 3-5 years of working experience, fitness industry experience is bonus.

3. Possess class 2B and/or class 3 driving licence and own transport preferred.

4. Initiative and willing to learn.

5. Experience in customer relationship management.

6. Dedication to providing great customer service.

Salary Package:

$2200-2700 (Basic Salary+ Monthly transportation allowance + Incentive)

Equipped with company mobile phone

Medical Claim

Free light refreshment & drinks in company pantry area

Free Parking

Annual Company trip (Oversea)

Annual wage supplement and annual bonus

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.

• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

Duties and Responsibilities:

• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care.

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks.
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters.
• Perform repair works as necessary.

Skills Required

• Minimum 1 year experience in plumbing or related technician work.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer oriented with positive work attitude.

Other Requirements

• Possess a valid Class 3/3A driving license.
• Able to work 5.5 days a week.

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

About the role

You will be working in one of the trendiness café with modern decorations and professional environment. As a Tearista/Counter Crew, your key role is to take orders, prepare and serve up delicious drinks and/or food to our customers. Working with the rest of the team, you are expected to be friendly, flexible and versatile on the job. You will be working with our Store Manager and your duties shall include but are not limited to the following :-

• Prepare made-to-order beverages such as tea and coffee timely and professionally.
• Take customer orders with patience, friendliness and clearly and cashiering duties.
• Ensure tea bar and the areas around the tea bar are constantly kept clean.
• All equipment used shall be cleaned, kept and well maintained.
• Assist on opening and closing duties.
• Assist on daily stock take.
• Participate in all training programs relevant to the company’s businesses.
• Communicate well and work harmoniously with all team members
• To perform ad hoc runner duties when required.
• Work as a team and assist each other when needed.

About YOU

• Experience in latte art and drinks preparation as barista is preferred, but not required.
• Passionate, proactive, outgoing, able to connect with customer and deliver great customer service experience.
• Progressive career objective and motivate to learn and progress.
• Team player, discipline and self-starter.
• Able to work in a fast-paced and dynamic environment.
• Has a valid food and safety certificate.
• Minimum 2 years of experience as working in a restaurant/café environment.
• Love spending weekends and holidays with family and friends.

What can we offer?

• Monday to Friday.
• Closed on weekends and public holidays.
• Office hours from 8pm to 7pm.
• Staff discounts.
• Limited daily complimentary drinks and desserts.
• Uniform will be provided.
• Annual Leave (after probation)
• Medical Leave

Job Responsibilities

• Greet and welcome customers with a warm, friendly, and professional demeanor
• Take orders from customers and provide recommendations on the menu, including our specialty dishes and drinks
• Serve food and beverages efficiently and in accordance with restaurant standards
• Ensure all guest needs are met promptly and with care, maintaining a high level of customer satisfaction
• Collaborate with kitchen staff to ensure accurate and timely delivery of food and beverages
• Assist with setting and clearing tables, ensuring the dining area is clean, organized, and inviting
• Handle customer inquiries, complaints, and special requests in a courteous and professional manner
• Process customer payments accurately using POS (point-of-sale) systems
• Ensure that the restaurant is fully stocked with necessary supplies and assist with inventory management as needed
• Adhere to all health, safety, and hygiene regulations
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Previous experience in a customer service or restaurant setting preferred, but not required
• Passion for Japanese cuisine and culture is a plus
• Knowledge of Japanese food and drink (sake, tea, sushi) is an advantage
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Positive attitude, strong work ethic, and a professional appearance
• Ability to multitask and handle stressful situations with grace
• Willingness to learn and grow in a hospitality-focused environment
• Required to work weekends, and holidays

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available (Singaporean and Student are welcome)
• Salary will base on experience
• Resume can email to [email protected]

Job Description:

• Greeting customers and serving customers
• Serving and giving presentations of food & drinks to guests as well as settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Other ad-hoc duties

Job Requirement:

• Able to communicate in English
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in F&B industry is advantageous. *but not mandatory

Roles & Responsibilities

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

1. Guest Welcome and Interaction:Greet guests warmly upon arrival and provide a friendly first impression.
   Assist with seating guests, presenting menus, and explaining special dishes or promotions.
   Build rapport with customers to create a positive dining experience.
   
2. Table Management:Oversee guests’ needs throughout their dining experience.
   Coordinate with waitstaff to ensure timely food and beverage delivery.
   Monitor tables for cleanliness and reset them promptly for new guests.
   
3. Personalized Service:Offer customized recommendations based on guest preferences.
   Address specific dietary requirements or special requests professionally.
   Anticipate guest needs and proactively offer assistance.
   
4. Complaint Resolution:Handle guest concerns or complaints promptly and effectively.
   Collaborate with the restaurant manager to resolve issues and ensure guest satisfaction.
   
5. Upselling and Promotions:Promote restaurant specials, events, or loyalty programs.
   Upsell premium menu items or beverages to enhance the dining experience.
   
6. Coordination and Communication:Serve as the link between guests and restaurant staff, ensuring seamless communication.
   Support kitchen, and managers to ensure smooth service.
   
7. Maintaining Professionalism:Uphold the restaurant's service standards, etiquette, and grooming guidelines.
   Represent the restaurant’s values, ensuring all guests receive exceptional hospitality.
   

Skills Required for a Service Ambassador:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to handle high-pressure situations gracefully.
• Upselling and sales knowledge.
• Familiarity with restaurant operations and POS systems.

Roles & Responsibilities

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

Job Responsibilities:

• To coordinate with customers and sub contractors on maintenance and upgrading works.
• To prepare sales quotations, service orders and breakdown reports.
• To visit customers to gain their feedback.

Job Requirements:

• Diploma in Electrical, Electronics or Mechanical Engineering.
• Preferably 3 years of relevant working experience.
• Work experience in Lift/Escalator/Service/Project/Building industry preferred.
• Good communication skills.
• Only Singaporean need to apply

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Roles & Responsibilities

Official working hours: 5 Days

Salary: Basic $3000 - $5000 plus Overtime

Working location: Tuas or Site

• To carry out inspection, troubleshooting & repair of marine equipment such as hatch cover, winches and crane on site.
• To carry overhauling of marine equipment or components in workshop, such as winches, cylinders , motor.

Requirements

We are looking for an experienced Hydraulic/Mechanical Service Engineer who capable to work in marine industry.

• Nitec, Diploma or Degree in Mechanical or Electrical Engineering or equivalent
• At least 1 years working experience in Mechanical, Hydraulic, Electrical, Marine, or heavy engineering Industry. Preferably with service and troubleshooting skill.
• Capable in mechanical and hydraulic and mechanical troubleshooting.
• Good coordination skill and capable to supervise repair team at shipyard and during vessel repair.
• Positive attitude and able to work under pressure to complete work within timeframe.
• Eager to learn and good team player.
• Capable to prepare service reports and able to communicate well with colleague, customer and contractor.
• Willing to work overtime and travel overseas for short period.