Job Description:

• Work with external parties and customers to oversee the assigned projects.
• Establish project objectives policies, procedures and performance standards to be in line with the company policy, contract specifications, and applicable laws & regulations.
• Coordinate with engineering staff to ensure compliance of work procedures, project scopes, scheduling and work sequence, safety plans, etc.
• Initiate and maintain liaison with concerned parties to facilitate proper project activities.
• Monitor and manage project site activities to ensure the completion of projects as per schedule and the work activities are within the projected budget.
• Develop project schedules in compliance with customer requirements, deadlines, and/or milestones; develop mechanisms to track schedule progress in the field; and update the schedule regularly.
• Able to manage an ELV project independently.
• Provide close monitoring and support (including hands-on if necessary) of the assigned projects/site staff to ensure smooth and effective operation.
• Ensure all the projects are completed within the timeline.
• Monitor, review and manage operation costs and responsible for financial performance of all the projects.
• Responsible for project management including attending all the meetings, coordination and site supervision works.
• Liaise with consultants, architects and contractors and handle all technical matters.

Job Requirements:

• Diploma / Degree in Electrical and Electronic Engineering.
• Minimum 5 years of relevant experience in similar industry, especially the Building Management System and Extra Low Voltage System.
• A self-starter, able to work independently and with high level of ownership and responsibility.
• Resilience, entrepreneurship spirits, self-direction, and strong adaptability.
• Innovative thinking, thinking outside-the-box, resourceful and a good problem solver.
• Excellent leadership, communication, and interpersonal skills.
• Able to manage ELV and BMS projects independently.
• Must have relevant experience in one of the following ELV fields, Security, Access Control System

• Manage & develop new customers based for service sales in the industrial, Marine & Offshore/Oil Gas market.
• Responsible for maintaining a high standard level of customer services and good customer relation.
• Responsible for maximizing a high level of profit margin and ensure meeting the pre-set sales target.
• To identifying and developing sales & marketing strategies to exhaust opportunities in the local market as well as to exploit overseas markets.
• Make sales presentation and provide technical support to customer
• Gather information on market demand, competition and latest technologies.
• Submission of weekly, monthly and quarterly reports.

Title: Network Manager - IT

Reach out at [email protected] or WA at +65 92333815 for quicker response.

JD:

• Required skills: Experience in leading team members in global settings.
• Minimum 10 years work experience in network operations
• Minimum 4 years’ experience in enterprise network design including Azure cloud; international experience desired.
• Hands on experience in planning, design & implementation of network architecture
• Understanding of Azure cloud and data centre network architectures.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred

Travel requirements: 10%-15% of time

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across Cloud, IT and OT environments.

• Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

About Us

Join our World of Talent, whether discovering it, placing it, or developing it. Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry. Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

The Senior Manager will be responsible for the recruitment delivery, relationship management and annual budget of a specific business function within a large complex client solution with multiple service lines and/or geographies. The Senior Manager will have direct reports and will be responsible for leading a team of recruiters.

They will support the Client Operations Director in creating the talent strategy for the account and driving the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets.

The Senior Manager will provide line management and inspirational leadership to their team, driving engagement, retention and wellbeing. They will role model the AMS behaviours, drive succession planning and team/leadership development. They will provide pastoral support and manage their team’s performance through ongoing quality conversations to ensure efficient delivery, and an excellent client and candidate experience. Additional responsibilities include compliance, continuous improvement and supporting business development activities

Key Accountabilities

What you will do:

• Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards.
• Work closely with the Performance Management CoE to monitor the account’s Key Performance Indicators and forecasts. Identify trends and issues, and influence account strategy using data-led insights
• Maintain oversight of financial forecast and associated MBR/QBR materials created by Performance Management CoE. Lead MBRs and QBRs with Client Operations Director
• Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep
• Responsible for effectively communicating the account’s commercial and people strategy to their team
• Support Managers and Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly
• Make the account a great place to work - drive operational excellence, wellbeing, engagement and retention. Invest in building team capability through regular development and career planning
• Lead on-site and virtual teams, unifying the team behind shared priorities of productivity, account profitability and customer satisfaction. Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans and organisational structures

Skills & Experience

· Deep knowledge of more than one market sector, product or service

· Demonstrable, deep understanding of Total Talent Solutions

· Demonstrated capability to manage a P&L

· Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action

· Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)

· Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment

· Experience of analysing business orientated management information. Able to use data-led insights to influence strategy and decision making

· Strong understanding of contracts, financial levers, governance frameworks, business assurance and controls

· Track record of managing complex, high-profile recruitment projects and multiple campaigns

· Agile in response to change or uncertainty - able to cope with and lead a team and client through significant change

· Demonstrable ability, and passion for people leadership, engagement and development. Able to manage, coach and develop other people managers

· Proven ability to work in a highly complex matrix organization, managing large global teams with a mix of direct and indirect reports

· Experience leading virtual/remote teams – proven ability to enable collaboration, engagement and operational excellence among dispersed team

Why AMS?​

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

​

We offer:

• Full training and support

• High value and challenging work

• A vibrant, diverse, and collaborative culture

• Flexible working

• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Hit the Apply now button to get your journey started!

​

Our culture of inclusion and belonging ​

​

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

Main Responsibilities:

1. Grow sales of Pentair Commercial Systems products in South East Asia and other assigned territorie such as Taiwan to achieve sales target.

2. Develop and manage distribution partners and OEMs in the assigned territories.

3. Identify opportunities and develop/implement strategies to realize them.

4. Provide sales and budget forecast.

5. Provide product presentation/promotion program/training to channel partners and end-user customers.

6. Conduct field services and troubleshooting on site when needed.

7. Provide technical support internally with team & externally at customer site.

Qualifications:

1. Degree or diploma educational qualification with at least 5 years in a relevant sales role.

2. Experience in sales of foodservice equipment to quick service restaurants, chain stores and/or modern trade will be an added advantage.

3. Proven ability to develop and manage distributors and OEMs to achieve sales target.

4. Good communication and interpersonal skills and ability to work well with a multi-cultural environment.

5. High integrity and values of trust, reliability and discipline.

6. Self-motivated, energetic with excellent inter-personal skill.

7. Must be fluent in spoken and written English. Chinese language will be a requirement for Taiwan sales.

8. Willing to travel within the assigned territories.

9. Proficiency in Microsoft Office and Salesforce applications.

10. Sales experience in SEA region will be an added advantage.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development.
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond self and are impact focused.
• Consider the needs, challenges, and objectives of every person they interact with
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Network Service Manager

Works closely with and have impact on: All global functions

Reports to: Director, Global Infrastructure & Cybersecurity

Function: Global IT

Work Location/Site: Singapore, Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across Cloud, IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.

Operational

• Maintain and operate various networking technologies including:

1. Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.
2. Network components such as routers, switches, wireless access points (WAP), SSL VPN.
3. Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).
4. Automation experience (Ansible or Terraform).
5. Security products such as firewall, IPS, WAF.

• Hands-on L2/L3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 10 years work experience within network operations with at least 4 years’ experience in enterprise network design including Azure cloud.
• International experience is highly desirable.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of Azure cloud and data centre network architectures, hands-on experience in planning, design & implementation of network architecture.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• Occasional travel, approximately 10% to 15% of the time.

*The position title and salary will be based on relevant experience and qualifications.

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

The Centre Leader leads in developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. He/She is responsible for managing and enhancing Centre operations while adhering to industry regulations. He/She drives operational and programme excellence by developing strong processes in strategic areas such as governance, partnerships, continuous development, curriculum and pedagogy. He/She develops frameworks for sustained collaborative partnerships with stakeholders, possesses strong communication skills and is highly influential. He/She leads in modelling the Centre’s mission, vision and values, and oversees the well-being of all staff in the Centre.

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

Training Programme Details (Upcoming Training in Feb 2025)

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings (Choose 1 Option):

Option #1: Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Responsibilities:

• Handle incoming calls from patients, families, and healthcare providers
• Provide information about hospital services, appointments, and procedures
• Schedule appointments and manage patient inquiries
• Assist with patient registrations and updates

Requirements:

• Min N Level
• No experience needed , Training Provided
• Must be open to 3 rotating Shifts ( AM/ PM /ON )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Training Program

- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Location: Eunos

Duration: 12 Months Contract

Salary range: Up to $3,800

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other ad hoc responsibilities as assigned.

Requirements

• Minimum GCE ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

About Us:

We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment. We are now seeking a talented individual to join us as a Customer Service and Administrative Supervisor.

Job Description:

As the Customer Service and Administrative Supervisor, you will play a key role in maintaining smooth day-to-day operations while ensuring excellent service to our students and their parents. You will oversee customer service interactions, ensuring all inquiries are handled professionally and efficiently, while also managing administrative tasks that support the organization.

Key Responsibilities:

- Serve as the main point of contact for parents and students, delivering exceptional customer service.

- Address customer concerns, resolve issues, and manage inquiries with care and professionalism.

- Perform administrative duties such as scheduling, coordinating appointments, and maintaining records.

- Collaborate with the team to streamline workflows and improve overall service quality.

- Support the center’s operations by ensuring all processes run smoothly and efficiently.

- Maintain communication in both English and Chinese for parents and team members.

Job Requirements:

- Proven experience in customer service and administrative roles.

- Excellent communication, organizational, and multitasking skills.

- Patience, empathy, and a passion for working with children.

- Strong interest in education, with a preference for candidates with related knowledge or experience.

- Ability to speak and write fluently in both English and Chinese.

- A collaborative team player with a positive attitude and willingness to help others.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for career advancement in the education sector.

- Free Chinese language tutoring for your children.

- An engaging and supportive work environment with friendly colleagues.

Join Us:

If you are enthusiastic about education and want to contribute to shaping the future of students while developing your career, we welcome you to apply! This is an exciting opportunity to be part of a passionate team and make a meaningful difference.

How to Apply:

Send your resume and cover letter to [Insert contact details]. We look forward to meeting you and working together to create a brighter future!

Responsibilities

• Oversee the day-to-day operations of the Shopping Centre, ensuring optimal performance and smooth functioning.
• Build and maintain strong working relationships with tenants, contractors, and Shopping Centre landlords.
• Manage tenant renovation and reinstatement projects, including preparation, supervision, and monitoring of timelines and compliance.
• Coordinate submissions and liaise with relevant authorities and Shopping Centre landlords as required.
• Implement and oversee preventive maintenance programs to maintain high operational standards.
• Lead reconfiguration and asset enhancement projects for the mall, ensuring timely and cost-effective execution.
• Supervise and evaluate the performance of service contractors, ensuring work is completed to specified standards.
• Manage repair and maintenance tasks, ensuring contractors adhere to deadlines and quality requirements.
• Take charge of emergency management, including planning evacuations and reporting to authorities.
• Develop and monitor the department’s annual budget, managing both operational and capital expenditures.
• Undertake additional responsibilities as assigned by the company.

Requirements:

• Possess a Diploma in M&E, Building, Facilities Management or equivalent
• At least 3 years of experience in handling shopping centres
• Able to work independently and a good team player
• Excellent interpersonal and communication skills to liaise with stakeholders
• Knowledge of AutoCAD is an added advantage.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3457WYW

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This is an research administrative and operational position within the Asia Centre for Health Security (ACHS). The incumbent will be part of the team to support the core functions of the centre. Their duties would include supporting research administration, conducting education and training programs, convening meetings, and secretariat functions.

Duties & Responsibilities
Working under the direction of the Director and Head of Operations at the ACHS, the Assistant Manager/Senior Assistant Manager will be part of the team to support the core duties of the centre:

a) Research and Centre Administration
- Support researchers to draft, review, negotiate and execute research agreements by working closely with researchers, collaborators and internal and external legal offices
- Liaise and support the centre's leads and research staff to meet the centre's objectives of the centre
- Provide administrative support and point of contact between faculty and researchers and NUS administrative departments to support the management of research projects
- Administrative support for the running of the centre, including arranging meetings, liaising with third party providers and vendors
- Support financial administration, processing of payment, procurement and budget tracking for centre expenses and donor funding
- Tracking of assets and reporting deliverables to funder and donors

b) Education and Training and the Convening of Meetings and Roundtables
- Support Centre Leads in planning and execution of education and training activities of the centre, such as the ACHS webinar series, ACHS fellowship program, workshops on biosafety and health security law attended by local and international guests.
- The responsibilities would include event planning; liaising with vendors; creation of templates and forms; registration; liaising with participants and logistics arrangements including venue, travel and room bookings; and on the ground support for public seminars, workshops held in person and online

c) Collaboration & Partnership
- Liaise and work closely with local, regional and international partners and collaborators, this includes providing support for policy roundtables and panel discussions and the building a network of experienced experts in health security

d) Provide secretariat support for the centre (Faculty Meetings, International Advisory Panel), this includes arranging of meetings, preparation of slides, notes of meeting, communication and dissemination of information, and collation of report

e) Work closely with other offices in the school, e.g. finance, HR, IT and GHO and university, e.g. OLA, ODPRT, CPO to take forward all administrative tasks, including discussion, collaboration and problem-solving on complex situations

f) Other duties assigned by the Director or Head, Operations

Qualifications

• Applicants are expected to have at least a Bachelor degree from a recognised institution with at least five years of experience in an administrative position within the academic, research or healthcare sector

• Strong administrative skills and experience in supporting projects such as convening meetings, organise training and workshops, service contracts, financial administration, or equivalent experience

• Experience organising events, in-person and online is a requirement

• Excellent written and oral communciation skills, with the ability to summarise content, prepare slides, reports and content

• A good team player who is self-motivated, well organised and with the ability to work well under pressure and tight deadlines

• Effective at problem-solving, able to take initiative to learn on the job and manage various responsibilities.

• IT systems savvy and proficient in Microsoft Office Applications

• Knowledge of NUS processes and systems is an advantage

• Strong interpersonal and negotiation skills, and ability to interact effectively with alllevels of associates, including senior leadership

Responsibilities

• Oversee the day-to-day operations of the Shopping Centre, ensuring optimal performance and smooth functioning.
• Build and maintain strong working relationships with tenants, contractors, and Shopping Centre landlords.
• Manage tenant renovation and reinstatement projects, including preparation, supervision, and monitoring of timelines and compliance.
• Coordinate submissions and liaise with relevant authorities and Shopping Centre landlords as required.
• Implement and oversee preventive maintenance programs to maintain high operational standards.
• Lead reconfiguration and asset enhancement projects for the mall, ensuring timely and cost-effective execution.
• Supervise and evaluate the performance of service contractors, ensuring work is completed to specified standards.
• Manage repair and maintenance tasks, ensuring contractors adhere to deadlines and quality requirements.
• Take charge of emergency management, including planning evacuations and reporting to authorities.
• Develop and monitor the department’s annual budget, managing both operational and capital expenditures.
• Undertake additional responsibilities as assigned by the company.

Requirements:

• Possess a Diploma in M&E, Building, Facilities Management or equivalent
• At least 3 years of experience in handling shopping centres
• Able to work independently and a good team player
• Excellent interpersonal and communication skills to liaise with stakeholders
• Knowledge of AutoCAD is an added advantage.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3457WYW

Info can be shared ATM: -

• Basic UP $3500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Studies/Administration or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

The NUH Wellness Centre provides evidence based health screening services and primary care to our non-subsidized patients, including international patients. We are seeking experienced physicians with a strong background in primary care to join us as Locums.

As a Locum, you shall be responsible for the consultation of both local and international patients for health screening at the NUH Wellness Centre. Your key responsibilities will include (not limited to):

• Physical Examination & History Taking

• Conduct pap smears for female

• Verify results in CPSS

• Medical review of results

• Provide referral letters

• Prepare medical reports

• Other medical services such as prescriptions, medical advices

As a Call Centre & Reservations Agent, you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings
• Processing hotel room reservations through various channels such as phone, email and online platforms etc
• Addressing guest concerns and providing information about hotel services, amenities and policies
• Upselling of additional services such as dining options, room upgrades etc
• Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Ensuring all guest requests and queries are responded to promptly and effectively
• Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained
• Ensuring timely wake-up call services for hotel guests
• Handling payment transactions and ensuring compliance with payment policies
• Carrying out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

As a Systems Specialist, will be providing support in the following areas:

a) Develop and implement a threat hunting framework to provide a comprehensive structure for planning, executing, and managing threat hunting initiatives.

b) Develop and refine threat hunting methodologies and procedures to enhance the organization's ability to detect and respond to advanced threats.

c) Continuously enhance threat hunting techniques, processes, and tools to improve the organization's overall cybersecurity posture.

d) Stay updated with the latest vulnerabilities, security trends, and techniques in cyber threats and hacking methodologies.

e) Conduct research on emerging threats and vulnerabilities and provide recommendations for enhancing the organization's security posture.

f) Conduct proactive threat hunting exercises to identify and investigate potential security incidents and suspicious activities within the network.

g) Document all findings, analysis, recommendations and investigation results in a clear and concise manner and generate reports for management and stakeholders.

h) Develop and tune security monitoring rules, correlation logic, and detection signatures.

i) Be proficient in utilizing various security technologies, including SIEM (Security Information and Event Management) tools, network traffic analysis tools, endpoint detection and response (EDR) systems, vulnerability management system and threat intelligence platforms.

j) Work closely with other cybersecurity teams, such as for incident response, security operations, and threat intelligence, to share findings and collaborate on incident investigations.

k) Develop and implement a cyber intelligence framework to provide a systematic and organized framework for collecting, processing, and leveraging intelligence to enhance HDB's cybersecurity posture and decision-making capabilities.

l) Integrate the cyber intelligence framework with the HDB's Security Operations Center (SOC) and incident response team and ensure that the intelligence gathered is effectively used to detect, prevent, and respond to cyber threats.

m) Continuously monitor and collect information from multiple sources, including threat intelligence feeds, security vendors, dark web forums, social media, and other online platforms, to identify emerging cyber threats and attack trends.

n) Analyze the collected threat intelligence data to identify patterns, trends, and potential cybersecurity risks.

o) Prioritize and triage threats based on their relevance and potential impact to HDB.

p) Conduct in-depth analysis of threat actors, their motivations, capabilities, and tactics, and provide insights on potential risks and impacts to the organization's systems, networks, and data.

q) Produce regular and ad-hoc reports, briefings, and alerts on emerging threats, trends, and risk assessments to relevant stakeholders, including senior management, incident response teams, and other cybersecurity teams. The report shall also provide technical information in a clear and actionable format for various stakeholders.

r) Provide timely and accurate intelligence support during security incidents, assisting incident response teams in understanding the nature and scope of the threat, and providing guidance on containment, remediation and recovery strategies.

s) Support vulnerability management efforts by analyzing threat intelligence data to identify vulnerabilities, exploit trends, and potential targets, and prioritize patching and mitigation activities.

t) Collaborate with threat hunters and other cybersecurity teams to develop and refine threat hunting strategies based on threat intelligence insights and analysis.

Qualifications

a) Possess fundamental application security knowledge like interpretation of HTTP response status codes and WAF violations.

b) Display understanding of network security best practices.

c) Display understanding of techniques in cyber threats and hacking methodologies.

d) Strong problem-solving skills and ability to work under pressure. Willingness to learn.

e) Fundamental skills on Microsoft Office products like Word and Excel.

f) Additional certifications like CCNA, CCNP, CISSP or related certifications are a plus.

g) Must be able to work beyond business hours including weekend when necessary

Job Duties

• Responsible for delivering BIM implementation to the BIM Execution plan, implementing and enforcing BIM execution
• Creation and maintenance of the software template files to assure standards
• Provide support for plotting and electronic file submissions
• Assist in automating routines in BIM to support standards and productivity
• Provide quality control for completeness and adherence to company standards of all shop drawings produced
• Assist in developing and enforcing BIM Documentation and workflow process standards
• Assist in training and overseeing the day to day activities of the Revit Specialist to ensure BIM standards are maintained in the creation of Revit Model
• Support Project Standards Coordination with Stakeholders
• Assist on project work – modelling and detailing
• Help resolve BIM design issues
• Assist in Managing and distributing coordinated digital documents to the project team
• Linking BIM to Project Construction Administration Phase for Submission, shop drawing and modules
• Any other duties as assigned by the immediate superior

Job Requirements

• Diploma in Electrical, Mechanical or building services engineering.
• Minimum 4 Years experience in Construction, Design, Drafting and Coordination (services)
• At least 2 year of BIM Coordination or BIM Management Experience in a Design, Engineering or Construction firm.