About the role

We are seeking a part time centre executive to manage the operations and growth of our new I Can Read centre in Alexandra. This is a regular part time role (commitment of at least 6 months) with the opportunity to grow into a full time role.

Key Responsibilities

• Overseeing the administration of the centre​​​​​​​, including student enrolment, enquiries, registration, scheduling etc.
• ​​​​​​​Planning for centre growth, including attracting new students and promoting the centre's services
• Manage the centre's finances, including budgeting, invoicing, reporting etc.
• Establish excellent rapport with parents, children and the teachers
• Responsible for maintaining professional appearance of the centre and staff, cleanliness and safe operations

The Candidate to have the following traits

• Excellent interpersonal and communication skills (spoken and written)
• Proactive with good organizational skills and time management
• Kind and nurturing approach when interacting with children
• Adaptable and keen to work in a fast-paced environment

Requirements
Minimum diploma or above. Proficiency in Microsoft Office and knowledge of ERP software (training will be provided)

Working hours:
Flexible (maximum 5 day work week Wednesday to Sunday)

If you are passionate about education and ready to make a meaningful impact, we encourage you to apply for this exciting opportunity. Submit your application or send your resume to 96328472.

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

THE ROLE – Manager, Hegen Lactation Centre

Hegen offers an opportunity for a dynamic individual who is passionate about supporting mothers and babies, fostering business development, and contributing to the positive impact aligning with Hegen's mission to serve 100 million mothers worldwide. You will be instrumental in spearheading and shaping the business channels and strategies for Hegen Lactation Centre (HLC). Your responsibilities will involve implementing creative strategies and collaborating with various stakeholders to propel both commercial success and community engagement.

Responsibilities:

• Develop and lead strategic plans to grow HLC by working closely with Commercial, Marketing, in-house lactation consultants and executives to curate service offerings for Hegen customers (B2C/B2B)
• Manage the operations of HLC by ensuring that it meets the planned objectives, enabling the business to achieve commercial targets and drive strong brand awareness
• Identify potential partnerships and initiatives to expand the business channel(s) and drive greater awareness towards the adoption of HLC services
• Create programme and campaigns to inform and educate target audience about HLC services
• Ensure continuous delivery of best-in-class and seamless customer experience
• Lead a team of Lactation Consultant(s) and business operations team to reach commercial success
• Spearhead planning of HLC outreach (i.e babyfairs) to build rapport and educate customers on HLC offerings
• Perform and leverage research and competitors’ analysis to develop competitive business strategy, such as programme offering, pricing strategy and benchmarking
• Analyse and study industry trends on breastfeeding, lactation and healthcare information to bring new and latest insights with feasibility into HLC

Requirements:

• At least 3 years’ experience in a business development/corporate sales/business center function with P&L responsibility
• Strong business acumen, critical thinking, and the ability to formulate actionable insights and recommendations to drive the success of Hegen Lactation Centre (HLC)
• Exceptional leadership and team management skills, fostering a collaborative work environment
• Demonstrated capability to build strong relationships with both internal and external stakeholders
• Excellent presentation skills, enabling effective communication to inspire and influence
• Willingness to commit on Saturdays whenever possible to support HLC operations
• Motivated by the Hegen’s mission, driven by purpose, and a sincere desire to make a positive difference to the Hegen community

Please provide a short write-up on why you would like to join our team in your CV. You may also send us an email with the write-up and CV at [email protected]. Only shortlisted applicants will be notified.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza or Singapost Centre

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Responsibilities

• Assist with the daily operations of the Centre in accordance to standards set
• Preparation of reports and forms
• Client management
• Administrative duties
• Handle other ad-hoc duties as assigned

Job Requirements

• Diploma in Business Management with a minimum of 2 years of working experience
• Experience in/knowledge of the early intervention sector will be an advantage
• Proficient in MS Office (Word, Excel, and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Self-driven
• Passionate about impacting young lives
• Able to work weekends

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza or Singapost Centre

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesdays to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

To lead the nursing team and related healthcare workers in the ward, and be responsible for the day-to-day operational work flow in the Nursing Department.

• Is responsible for the compliance of all nursing standards as stipulated by MOH and SNB.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.
• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Job Requirements:

• Diploma / Degree in Nursing
• Registered Nurse with Singapore Nursing Board
• At least 2 years relevant experience in surpervisory roles
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook
• 5 days work week on roster

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

We’re looking for an enthusiastic and customer-oriented Experience Center Manager to lead the operations of our brand's flagship center. This role focuses on delivering exceptional customer experiences, driving brand engagement, and ensuring efficient daily operations.

Key Responsibilities

1. Customer Experience Create a welcoming environment aligned with the brand’s identity.
   Engage customers with product knowledge and benefits.
   Address feedback and ensure a positive experience.
   
2. Operations Oversee inventory, equipment, and facilities.
   Ensure cleanliness, safety, and operational efficiency.
   Manage supplier and vendor relationships.
   
3. Team Leadership Recruit, train, and motivate staff for excellent service.
   Set goals and provide performance feedback.
   Foster a collaborative work culture.
   
4. Sales & Marketing Promote products and educate customers to drive sales.
   Organize events and campaigns to boost engagement.
   Monitor and report sales and customer trends.
   
5. Brand Representation Act as the face of the brand in-store.
   Host events to build brand awareness and loyalty.
   Align initiatives with broader marketing strategies.
   
6. ReportingTrack sales, inventory, and customer data.
   Analyze trends and suggest improvements.
   Provide regular performance updates to management.
   

Requirements

• Degree in Business, Retail, Hospitality, or related fields.
• Experience in retail or hospitality management, preferably F&B.
• Strong leadership and interpersonal skills.
• Passion for health and sustainable food products is a plus.
• Proficiency in inventory and point-of-sale systems.

• UPS Design Solution
• Colocation projects in the region

About Our Client

My client is a reputable data center in the APAC industry, known for providing smart and energy-efficient solutions using advanced technology like AI tools and custom-built chips. They stands out with its focus on green energy, reliable systems, and flexible cloud options, supported by strong global research and innovative designs.

Job Description

• Lead the analysis of customer strategies and requirements within the data center energy sector in the Asia-Pacific region.
• Drive insights into industry trends and emerging opportunities, support field offices in identifying key focus areas and strategic paths, and provide guidance to product teams to enhance competitiveness at different stages.
• Analyze market trends and customer challenges, execute strategic plans, and collaborate with product teams to define regional product advantages and establish industry leadership.
• Engage deeply with customer operations and business processes, position as a trusted advisor, and provide actionable recommendations to support their growth and development.

The Successful Applicant

• Degree holder in Electrical engineering/ Automation/ Power electronics, or equivalent
• 8 years+ experience with the energy solutions, and core products related to power supply and cooling systems for large-scale data centers.
• Product planning or development of UPS or cooling systems for data centers.
• Designing power supply or cooling systems for large scale data centers.

What's on Offer

Attractive package and regional exposure will be offered to the right candidate .

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-012025-6645369

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.

Key Responsibilities:

Team Leadership:

• Lead and manage a team of field technicians, fostering a positive and productive work environment.
• Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
• Conduct regular performance evaluations and support career development for team members.

Field Service Operations:

• Oversee field service activities to ensure timely and effective servicing of robots and machinery.
• Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.
• Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.

Technical Expertise and Support:

• Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
• Stay updated on the latest industry trends and technologies to enhance service offerings.

Data Management and Reporting:

• Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
• Prepare and present regular reports on service performance, customer feedback, and team productivity to management.

Process Improvement:

• Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

• Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
• A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
• Proven leadership skills with the ability to motivate and develop a technical team.
• Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient in data analysis and comfortable using service management software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu

Our company is searching for a motivated and experienced a service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Managing the approved budget of the customer service department.

Qualifications:

• Proven experience in a customer service position.
• Proficiency in Microsoft Office
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Managing the day to day Operations of the designated outlet assigned.

· Lead / Manage a team of Consultants and Therapists.

· Motivate and coach staff for better performance

· Maintain and update Customer database.

· Drive Sales into the outlet through Marketing Support.

· Promote treatments and packages to Customers.

· Maintain the outlet overall presentation and responsible for the outlet Sales and Revenue

· Lead the Outlet Team in achieving Outlet Sales Target and productivity

· Achieve Personal Sales Target

· Evaluate progress against Sales Target, identify and implement the solutions

· Responsible for daily outlet operations such as handling of customer complaints, motivate staff morale, provide guidance & coaching to staff, etc

· Train, mentor and coach outlet staff to develop and maximize their performance

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required. In addition, you will handle the feedbacks from patients and resolving service related incidents, as well as enquiries such as the rates of consultations and medical package. You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.

Requirements:

• Minimum GCE "N"/ "O" Level / NiTEC in any field
• Relevant experience in call centre / nursing is an added advantage
• Able to converse clearly and well
• Able to work 5 days work week with alternate Saturdays

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3865/

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Assistant Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Call Centre Manager to manage, train and make improvements to the overall guest experience.
• Be pro-active in day to day operations for Rooms Reservations and Call Centre
• Ensuring emails are responded in a timely manner
• Ensure accuracy in guests Rooms Reservations.
• Agree on and implement actions to make improvements to both internal and external customer service.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Call Centre Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self-up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What we need from you

• A minimum qualification of O levels of equivalent
• At least 3 years of experience in the a supervisory level, including management experience
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Key Areas of Responsibility

Daily Operations

· Establish and set up process for all enquiries are addressed appropriately and in a positive manner, providing relevant information to promote theschool.

· Analyseandreviewallschoolinformationanddevelopprocessesthatrecordsystemsareuptodate,inaccordance with regulatory compliance, easily accessible to management and inaccessible to others such as parents and visitors.

· Statutory and organisational requirements are met and current including, but not limited to, Attendance Sheets, Children and Employee Particulars Files, GSII Subsidies Reports, Receipts and EnrolmentInformation.

· Establish procedures including weekly conversion reports, monthly enrolment reports and salary lists, fees collection, debt management and school purchasing are maintained and provided in the requiredtimeframes.

· All government subsidies, financial aids and other funding must be kept up to date and submitted on time for promptpayments.

· Guide principals on maintaining and monitoring use of equipment with an up to date inventory of furniture, fittings, resources and equipment documented and filed at alltimes.

· Design and review school environment in accordance to HQrequirements.

· Report repairs and maintenance issues and monitor on follow upactions.

· Establish processes for smooth operations of school and resolve any feedbacksreceived.

· Plan and conduct Centre Monthly meetings and Monthly Cluster meetings with minutes documented and follow up actionsplanned.

Compliance

· Establish and develop policies and procedures, implemented, evaluated and reviewed in conjunction with employees and management on a regularbasis.

· Monitor policy development and plan for futurereviews.

· Keep up to date with changes in regulations and industry trends and communicate this information to theteam.

· Review Teachers and Parent Handbooks are reviewed in conjunction with managementregularly.

· GuidePrincipalstoensureschoolcomplianceandcommitmenttorelevantECDAChildCareRegulationsandthe Quality Improvement and AccreditationSystem.

· Guide Principals on Regulatory Standards and ensure that it is evident during all licensing inspections conducted byECDA.

Quality Programmes

· Set direction for principals in achieving curriculum objectives aligned to Vision, Mission and Core Values of school.

· Establish programs which reflects the school philosophy and employees are given adequate planning time on a weeklybasis.

· Strengthen culture of learning among centres and teammembers.

· Use observational tools to conduct classroom observations to review teaching practices with follow upactions.

· Design observational processes and use observations to guideothers.

· Establishanddevelopappropriatemethodsofbehaviourmanagementtoencouragepositivebehaviourinchildren.

· Review the monthly peer Teaching and Learning sessions with proper documentationfiled.

· Review quality programmes by evaluating suggestions and feedbacks from allstakeholders.

· Share good practices with principals on how to keep up to date records of curriculum documents, teaching resources and booksinventories.

· Guide principals with quality curriculum deliverance strategies and monitor individual staff Continuing Professional Development(CPD).

· Involve parent support group in evaluating effectiveness of home learningsupport.

· Review and enhance its collaboration with community partners and to guidecentres.

Staff Management

· Establish effective work practices for all employees in theschool.

· Employee personnel files are complete, current andconfidential.

· Manage employee recruitment and placement according to MOM regulations and Company’spolicies.

· Implement principal/staff induction and review Mentorship/Internship Programme inschool.

· Ensure principals plan and maintain relevant teacher to child ratio at all times, in accordance to ECDAstandard.

· Design processes to strengthen staff morale through effective leadershipguidance.

· Review its approaches to meet staff needs annually and place staff engagement processes to motivate staff and develop staffcommitment.

· Plan and review annually staff deployment for planned and unplanned absence of teachers, ensuring that classes and all programmes activities should beconducted.

· Gather feedback from staff and principal to improve staff well-being in thecentres.

· Review the effectiveness of processes for employee development through appraisals and trainingneeds.

· Plan and analyse reports and other required documents by theHQ.

Job Responsibilities

In charge of daily operations of the Active Ageing Centre (AAC).

• Supervise Centre staff
• Coordinate support services and organize inter-generational activities for the Seniors in the identified blocks within the service cluster
• Ensure that the programs and activities meet the performance indicators and operating guidelines issued by the Agency for Integrated Care (AIC)and preparation of reports
• To mentor and motivate a team of AAC staff and volunteers
• Befriending and Buddying to identified seniors
• To conduct regular outreach to the seniors in the identified blocks
• Establish and motivate seniors to run mutual help groups
• Preparation and submission of internal and external reports
• Supervision and manning of the Alert Alarm System
• Ensure the Centre is well-maintained at all times

Job Requirements

• Possess GCE ‘A’ Level or Diploma in Community & Social Service
• Have at least 4 years of related work experience in AAC
• Have knowledge on the role and function of Senior Care Centre, would be an advantage
• People-oriented and passionate towards working with Seniors and for Seniors

- Maintaining of Front of House cleanliness

- Preparation of drinks

- Managing inventories

- Ensuring adequate stock level for drinks and desserts

- Customer service management

- Managing service staff including recruitment and training

- Creating and maintaining SOPs for Front of House processes

Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Admin Support Assistant. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Our Team Culture Code:

At Achievers Dream Learning Centre, we pride ourselves on a vibrant and dynamic workforce. Our team is a dynamic mix of individuals from various backgrounds and corners of the globe. We are committed to fostering a culture of support, trust, and inclusivity, regardless of where our team members are in their life journey.

We believe that life is not just about work—while we solve problems together, we also celebrate personal and professional milestones and enjoy having fun as a team. One of our favourite team traditions is sharing a meal together, complete with a cup of bubble tea in hand. It’s our way of coming together, enjoying good food, and making the most of our day. After all, with food in our bellies and a smile on our faces, we're ready to tackle any challenge and conquer the day!

We abhor office politics and drama, and we do not tolerate disrespectful behaviour towards anyone. We are committed to maintaining a safe and respectful work environment for our staff. This includes protecting our team from any verbal abuse or inappropriate behaviour from parents.

We find delight in team members who bring a collaborative spirit, a problem-solving mindset, and a passion for learning. A pleasant demeanour and an open attitude to learning are essential for building strong, long-term working relationships.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!

Job Description:

• Assists Educator to monitor and supervisors the children in the classroom, on field trips, meal times and other activities; or may monitor the class when Educator is otherwise occupied with parents
• Assists in providing routine care such as transition, bathing, feeding, diapering, toileting, dressing and napping and must be familiar with the steps and procedures in carrying out the routine care
• Ensures that the environment is clean, safe and healthy
• Assists in health check, visual screening and temperature taking
• Performs cook or cleaner duties whenever necessary

Roles and Responsibilities

Leadership and Centre Management

• Oversee the daily operations of the preschool, ensuring it meets the requirements set by ECDA and SPARK accreditation standards.
• Lead and inspire a team of educators and support staff to uphold the preschool’s vision, mission, and values.
• Maintain a safe, nurturing, and stimulating environment that supports children’s learning and development.

Curriculum and Pedagogy

• Oversee the implementation of the curr and ensure alignment with the centre’s holistic, multi-sensorial curriculum.
• Support teachers in designing and delivering scaffolded and exploratory learning experiences.
• Monitor and evaluate teaching effectiveness and children’s developmental outcomes, ensuring alignment with curriculum objectives.

Parent and Stakeholder Engagement

• Act as the key liaison between the preschool and parents, fostering open communication and addressing concerns promptly.
• Organize biannual parent engagement sessions to update them on curriculum developments and provide opportunities to connect with the team.
• Build and maintain strong relationships with external stakeholders such as clinical therapists and enrichment programme vendors.

Compliance and Operational Excellence

• Ensure compliance with ECDA regulations, including licensing, safety, and health requirements.
• Prepare for regular audits and licensing visits, addressing feedback and ensuring records are up-to-date.
• Oversee enrolments, ensure optimal class sizes, and maintain accurate student records.

Strategic Planning and Quality Assurance

• Work closely with the management or board to develop and implement strategies aligned with the preschool’s goals and market trends.
• Drive efforts to work towards SPARK accreditation, enhancing the preschool’s reputation for quality education.
• Monitor and review policies and procedures regularly, ensuring alignment with the latest educational standards and industry practices.

Job Responsibilities:

• Lead a team to manage the daily operation of the center according to the school's policies and quality standards;
• Manage teaching staff to develop and deliver the school's holistic and age-appropriate bilingual pre-school curriculum;
• Communicate with parents effectively, and build rapport and trusted relationships with parents;
• Handle administrative work to meet the compliance and regulatory requirements for the centre's operation.

Job Requirements:

• Singaporean
• Minimum Diploma in Early Childhood Care and Education - Leadership or its equivalent;
• Must have at least 5 years of relevant work experience as center supervisor in pre-school or childcare setting;
• Strong leadership, able to lead a team and manage people;
• High sense of responsibility, positive and a can-do work attitude;
• Excellent communication and interpersonal skills;
• Basic computer skills.

Benefits:

• A strong team culture built upon passionate, motivated and responsible people;
• Attractive year-end bonus, profit sharing incentive, and rewards for committed staff;
• Appealing leave and benefit package for work-life balance and continuous learning;
• Opportunity to build a proud pre-school brand with founding team and entrepreneurial experience.

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Job Requirements:

• Recognized degree in a healthcare discipline, eg. nursing or allied health.
• A minimum of 5 years’ experience in clinical area such as acute or community hospital.
• Preferably at least 2 yrs in leadership position.
• Good knowledge of the health care environment and service processes is important.
• Experience in community care provision is an added advantage.
• Integrity, highly motivated, a team leader and able to maintain

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Job Description

Active Ageing, Befriending & Buddying

• Organise outreach events (in-house or with partners) to residents in Active Ageing Centre (AAC) service boundary with an aim to assess seniors using the Community Screener Tool to identify at-risk individuals.
• Organise programmes (eg activities, functional screening) to improve improve health outcomes - physical health, mental wellness and social capital.
• Use the Asset-based Community Development approach to recruit and activate the community seniors.
• Support seniors to plan, coordinate and activate their neighbours in championing and participating in AAC programmes.
• Manage befriending and buddying programme to isolated seniors with proper monitoring and record keeping.

Care Referral and Relationship Building

• Network with seniors and community partners. Manage donations, volunteers and community partners as needed.
• Maintain AAC volunteer database and conduct volunteer orientation and training.
• Build up network with community agencies (e.g. Silver Generation Office, Social Service Office) to provide seamless referral of services for seniors.
• Refer seniors (where applicable) to HNF home care services, social welfare department for continuum of care.

Administration & Facilities

• Lead administration and operations in AAC to ensure smooth operations and environmental safety.
• Assist to train and manage a team of staff in AAC to maintain a safe and motivating workplace.
• Assists Centre Manager with recruitment, hiring and training.
• Assist in development of standard operating procedures, contingency and emergency planning.
• Assist the Centre Manager in managing adverse incidents, enquiries and feedback.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics, to management and authorities (e.g. AIC/MOH).
• Ensure timely and accurate submission of reports, claims, documentations or statistics to stakeholders..
• Manage audits and investigations, record and write minutes for centre's meeting when required.
• Review AAC policies and processes when required.
• Ensure cost effectiveness of centre operations, coordinate facility repairs, maintenance of equipment and related documentation in a timely manner. Purchasing of centre supplies, handling suppliers, vendors and contractors.
• Provide cross coverage to colleagues or deployment to other centres when need arises.
• Perform any other duties as assigned by Reporting Officer.

Job Requirements

• Diploma or Degree in Social Work, Nursing or Healthcare related with at least 3 years of experience in senior, social or health care setting.
• Engaging with good interpersonal communication, facilitation and relationship building skills.
• Patient, approachable and enjoy working with seniors, family members and peers of different age groups.
• Strong work ethic, reliable, able to handle stress with a pleasant disposition and positive attitude.
• Willing to work staggered shifts according to Centre operating hours and overtime when required.

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!

If you have what it takes, we love to hear from you!

Kindly ensure that your NRIC no. is not stated in the resume