Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

1-2 years experience in customer service

Understand how to process purchase orders, sales orders, sales quotations

Logistic knowledge (Shipping, air freight)

Microsoft Office Skills

Good to have knowledge in Business Central (Microsoft) ERP

Knowledge in semiconductor industry would be good

Able to communicate with both internal and external parties

Open to learn and cheerful disposition

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

As a Service Engineer, you have to :

• Attend to equipment fault at customers’ premises.
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities.
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault.
• To carry out periodic maintenance for our customers.

You should :

• Possess a Diploma in Electronics and/or Electrical Engineering.
• 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc.
• With good interpersonal communication skills.
• Have a valid Class 3 license.
• Be ready for rotating stand-by duty.

Seeking Site Engineer with prior knowledge and experience tomaintenance and troubleshooting and repair equipments such asTLD ACU, GPU, Tow Tractor, ASU, boom lift and scissors lift, hydrauliccylinder and general electrical troubleshooting. Will be deploy atvarious site in singapore for general repair, servicing andmaintenance of basic ground support equipment.

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Responsibilities:

• Delivering fast, friendly and accurate service to all guests
• Welcoming each and every guest with a smile and being genuinely friendly and personable at all times
• Attending to guests’ needs as a primary focus
• Strict adherence to grooming standards
• Demonstrates good work habits such as punctuality, orderliness and tidiness
• Promoting teamwork to achieve set goals/targets
• Maintain operational areas to exceed guests cleanliness, comfort and convenience expectations
• Following all food safety, sanitation and hygiene requirements and practices
• Performing all assigned tasks and procedures efficiently and in a timely manner
• Assisting in the completion of station preparation, stocking and making sure that station area is clean
• Accept additional duties and responsibilities as assigned by Superiors

Requirements/Skills:

• At least 1 year relevant experience.
• Pleasant personality and service oriented
• Hardworking with a positive attitude.
• Ability to work well in a team environment
• Good communication and interpersonal skills
• Ability to thrive in a fast-paced and highly energized working environment

We are looking for a service engineer to support the preventive Maintenance on the Army Comms Equipment & Accessories. Must be able to perform Battery replacement, functional test and Air Leak test.

Responsibilities:

• To support the Preventive Maintenance on the Army Comms Equipment & Accessories.
• Must be able to perform battery replacement, Air leak Test and Functional Test and checking on Comms Accessories.

Requirements

• Diploma / ITC / NTC-2 in Electronics and Communications Engineering or equivalent
• At least 1-2 years of related working experience in Electronics and Communications Equipment
• Team player and able to work independently.

Other Information

• Good soldering skill will add an advantage

Tasmac in Tanjong pagar is looking to expand out team, looking for friendly positive staff to join us!

We emphasis on a positive workplace with proper work culture and leadership.

We have fun at work but also get serious with our standards.

Job scope:

-Serving of alcohol,soft drinks and food.

-Ensure guests feel welcome and attend to their needs

-Maintain Dining room and bar hygiene, cleanliness and upkeep.

- Occational washing of small items ie: cups or small cutleries

daily staff meals and uniform provided

We hope to hear from you!

Work location: Islandwide - SG

Work days: Monday-Friday

Work Time: 9am-6pm/10am-7pm

Benefits: AWS, Medical Insurance, AL, MC, HL according to MOM rule and regulations.

Responsibilities:

- Manage the maintenance and daily operations of the DC facilities

- Support service delivery to ensure contracted service level agreements and key performance indicators are met or exceeded.

- Perform routine facilities activities including inventory control. Critical systems checks and functional testing. Able to respond and take action in response to facilities crisis management activities

- Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a data center operation and etc.

- Maintain compliance with local workplace safety & health (WHS) standards and local electrical and building codes.

Qualifications:

- ITE/Diploma in Electrical or Mechanical engineering or equivalent qualification

- No experience required as training will be provided

- Team player and fast learner

- General technical and functional knowledge of data center infrastructure

Job Description & Requirements

• Coordinate and support with Occupational Therapist to conduct therapy activities and exercises to improve mobility and physical health
• Monitor resident progress and ensure treatment is done
• Encourage resident to carry on with treatment
• Assist with daily living activities for patient
• Assist with transfering of patient
• Setup equipment for therapy session
• Maintain cleaniness and safety of the area

Requirements:

• WSQ Certificate in Healthcare Support (Therapy Support), or NITEC in Community Care & Social Services
• min 2 years experience in healthcare or therapy

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Looking for a candidate who would like to join the food and beverage industry as an F&B executive in a high end steakhouse. Must have good interpersonal skills and willing to learn. Training will be provided for the suitable candidate.

· Ability to resolve machining problems appearing on parts by analysing the regular test cuts usually provided with the Maintenance literature.

· Ability to resolve machine service , Maintenance tasks of the complex nature without Technical assistance.

· Ability to resolve application problems of a normal complexity by occasionally seeking the assistance from experienced Application Engineer.

· Ability to recommend solutions to customers.

· Provide training to customers when required.

· May supervise a less experienced service on a task related to the preventive maintenance, repair and/or installation of Machine.

· Ability to perform on site audit and provide support for customer sale.

· Customer orientated and self-driven.

· Strong and dynamic leader with active listening, understanding and problem solving skills.

· Analytical approach to complex problems, ability to prioritize, reliable, and independent

• Taking orders, serving food and beverages.
• Taking calls for reservations and takeaway orders
• Assist with table management to optimise seating and table turn-overs
• Assisting with guests requests and pay regular attention to customer.
• Other adhoc duties assigned by Restuarant Manager

Multiple working locations as follows:

- 2 Sixth Ave Singapore 276470

- 1 West Coast Drive #01-85/86 Newest Singapore 128020

- 183 Jalan Pelikat #01-20 The Promenade Singapore 537643

- Little Lazy Lizard @789 Bukit Timah Road Singapore 269763

- 7 Ang Mo Kio St 66 #01-09/12 Flora Vista Singapore 567708

- 906M Upper Thomson Road Singapore 787110

- 28 Clementi Road Singapore 129754

*Note: Please include your expected salary in your resume

• Taking orders, serving food and beverages.
• Taking calls for reservations and takeaway orders
• Assist with table management to optimise seating and table turn-overs
• Assisting with guests requests and pay regular attention to customer.
• Other adhoc duties assigned by Restuarant Manager

Multiple working locations as follows:

- 2 Sixth Ave Singapore 276470

- 1 West Coast Drive #01-85/86 Newest Singapore 128020

- 183 Jalan Pelikat #01-20 The Promenade Singapore 537643

- Little Lazy Lizard @789 Bukit Timah Road Singapore 269763

- 7 Ang Mo Kio St 66 #01-09/12 Flora Vista Singapore 567708

- 906M Upper Thomson Road Singapore 787110

- 28 Clementi Road Singapore 129754

*Note: Please include your expected salary in your resume

Position Summary

To provide efficient after-sales technical services and support, including assembly, pre-delivery inspection, delivery, installation and commissioning, trouble-shooting, maintenance and servicing of equipment and its related parts.

Job Responsibilities

Technical Support, Quality and Service Standards

• Responsible for the successful completion of scheduled service jobs & ad hoc troubleshooting.
• Perform and complete all service jobs as assigned, ensuring equipment is in good condition before handing over to customer.
• Work in co-operation with supervisor, colleagues and vendors to fulfill job requirements and resolve technical problems in meeting the expectations of external customers.

Records and Documentation

• Responsible for recording and providing accurate and complete service reports upon completion of every service jobs or visits to facilitate follow up and/or warranty claim where appropriate.
• Prepare and upkeep all equipment related documents in accordance with the documentation system and procedure of Industrial Services.

EHS and Housekeeping

• To maintain proper housekeeping and discipline at workplace as well as the client's work site so as to improve operational efficiency, whilst maintaining the good image of the Company.
• To observe safety precautions and to execute correct engineering practices at all times so as to minimize risk to self and others as well as damage to equipment and workplace.
• Act responsibly at all times to comply with the Environment, Health and Safety (EHS) policies, procedures and work instructions of the company.
• Able to produce Risk Assessment (RA) for related jobs at site.

Job Requirements

• Certificate or Diploma or in an Engineering disciplines.
• Minimum 3 years in machine maintenance and troubleshooting.
• Proficient in MS Office applications preferred
• Able to interpret Electrical diagram and knowledge on instrumentation & Control
• Fluent in both written and oral English
• Have good discipline and work attitude
• A good team player

Working Location

• Changi Loyang

Our client is transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries. As they continue to grow, they are seeking a Service Technician to join their team. The position may require you to travel to different countries within the Asia region.

Key Responsibilities:

• Provide technical assistance during product demonstrations and sales trials to help customers understand our cleaning robots.
• Train customers on how to use and maintain our cleaning robots, and certify them for proper operation.
• Address technical inquiries, quickly identify issues, and troubleshoot robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
• Work with internal teams to address and solve robot issues, both on-site and for factory returns.
• Stay updated on the latest robot technologies and use this knowledge to assist customers.
• Collect feedback to help improve the product and share insights with the R&D team.
• Travel to customer sites as needed for onsite support, training, and troubleshooting services.
• Assist with any additional duties assigned by the manager.

Requirements:

• Diploma or certificate in electrical, electronics, or mechanical engineering.
• 2-3 years in technical support or servicing, ideally in robotics or automation.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication and interpersonal skills for effective customer training and support.
• Ability to collaborate effectively with cross-functional teams.
• Up-to-date knowledge of the latest advancements in cleaning robot technologies.
• Must be willing to travel for customer support and training.
• Class 3 driving license is a plus.
• Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Woo Gu Ming (R24123795)

Cultivar Asia Pte Ltd (MOM EA License: 19C8782)

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