• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends
• Salary: $2000 - $3200 (based on experiences)

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie | R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

About the company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Working Location: Orchard

Days: 5 Days Work Week

Only Singaporeans / PRs need apply

Good Remuneration Package

Attention all coffee lovers and fashion enthusiasts, we are currently seeking talented candidates to join their team as service crew for new boutique stores with cafes. As a globally recognized brand, our client brand is synonymous with elegance, style, and quality. The café will embody these values and offer a unique culinary experience for our customers. we are searching for individuals who are passionate about food, coffee, and hospitality and who want to be part of this exciting venture!

Key Responsibilities

Provide great customer service and promote coffee and other menu items to customers.

Prepare all Café order (mainly drinks, including food) according to the menu protocol and ensure the products are up to brand's Coffee standards.

Fast and prompt service of food, maintain cleanliness of dining area by tidying, cleaning, washing etc.

Maintain the Coffee Counter, by tidying up, cleaning, washing etc, to ensure a smooth operation to meet the requirements of Health & Safety and Hygiene Protocol.

Ensure sufficient stock at all time by monitoring stock level, replenishment, and handling stock delivery upon arrival.Maintain a good hygiene standard in all food preparation process as per the Company’s Hygiene Protocol.

Job Types: Full-time, Part-time, Permanent, Contract, Temporary, Student job

Contract length: 3 months

Pay: From $2,000.00 per month

Expected hours: No more than 44 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Holidays
• Shift system
• Weekend availability

Experience:

• Serving: 1 year (Preferred)

License/Certification:

• WSQ Food Safety Level 1 (Preferred)

Work Location: In person

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Job Description & Requirements

Position Overview: We are seeking a dedicated and customer-oriented individual to join our team as a Waiter/Waitress. The ideal candidate will play a crucial role in providing excellent service to our guests, ensuring their dining experience is enjoyable and memorable. The position involves working in a dynamic and fast-paced environment, including holidays and weekends.

Responsibilities:

1. Customer Service:Greet and welcome guests with a friendly and positive attitude.
Assist guests in making menu selections and provide recommendations when necessary.
Take accurate orders and relay them to the kitchen staff promptly.

2. Table Service:Serve food and beverages in a timely and efficient manner.
Ensure tables are set up properly and maintain cleanliness throughout service.
Anticipate guests' needs and respond promptly to any requests.

3. Knowledge of Menu:Stay informed about menu items, specials, and beverage offerings.
Provide detailed information about menu items, including ingredients and preparation methods.

4. Upselling:Suggest additional items, such as appetizers, desserts, or beverages, to enhance the dining experience.

5. Team Collaboration:Work collaboratively with kitchen staff to ensure smooth coordination between the front and back of the house.
Communicate effectively with colleagues to provide excellent service.

6. Handling Payments:Present bills to customers, handle payments, and process transactions accurately.
Maintain a high level of integrity and honesty when handling cash and credit transactions.

7. Cleanliness and Organization:Keep the dining area clean and well-organized.
Assist in the setup and breakdown of the dining area before and after service.

8. Adherence to Policies:Follow company policies and procedures regarding service standards, hygiene, and safety.
Attend training sessions to stay updated on new menu items and service techniques.

9. Flexibility in Schedule:Be available to work during holidays, weekends, and evenings as per the restaurant's schedule.
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

This is a Part Time Position. Assist customer service / inside sales with customer order follow up in various customers portals. candidate will be respinsible for validating pricing and delivery. We are a warehouse / distributor for a custom label manufacturer in the USA.

Responsibilities

. Customer Interaction

. Registration & Enrolment

. problem Resolution

. Administrative Support

. Communication and a team player

Requirements

. At least with some relevant experience

. Excellent communication & interpersonal skills

. Friendly, approachable & patient

. Able to multi task

. Knowledge of social media is an advantage

• Diploma/Degree in IT/Computer Science.
• At least 1 to 2 years of relevant experience.
• 1st level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agent would need to be able to take stress of answering calls from members of public.

Duties and Responsibilities

• Knows and applies the service process steps and knows all organisational interfaces and structures.
• Knows the relevant KPIs for his or her target achievement.
• Ensures smooth cooperation between all interfaces.
• Supports the Service Advisor with acquisition activities and marketing campaigns.
• Conducts follow up calls in a timely manner.
• Receives the customer demands regarding workshop appointments, customer complaints and price enquiries.
• Makes sure that all customer data is updated (App & Map).
• Organizes and prepares the customer appointments for the Service Advisors.
• Supports the Claim Advisors in the settlement of accident claims.
• Coordinates replacement vehicles for customers (with approval).
• Generates and hands over the customer invoice to the Service Advisor.
• Collect and review warranty claim information, including repair orders, parts invoices, and supporting documentation.
• Greet customers in a friendly and professional manner as they arrive at the service center.
• Assist customers with scheduling service appointments and provide them with accurate information regarding service options and pricing.
• Coordinate with service advisors and technicians to ensure timely completion of customer vehicles.
• Escort customers to the waiting area and provide them with updates on the status of their vehicles as needed.
• Manage incoming phone calls and respond to customer inquiries in a courteous and knowledgeable manner.
• Maintain cleanliness and organization of the service reception area and customer waiting lounge.
• Assist with administrative tasks, such as filing service records, preparing invoices, and processing payments.
• Collaborate with other team members to support overall departmental goals and objectives.
• Any other ad-hoc duties assigned by the management as required.

Position summary statement:

Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience.

He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.

Primary Responsibilities:

• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
• To develop and maintain close business contact with the in-house guests to provide a positive impression.
• Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
• Ensure timely reply to any guest enquiries via websites and email enquiry
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system.
• To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Work closely with the team & other departments to ensure all information are shared promptly.
• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
• Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
• Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request.
• To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
• To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
• To prepare welcome folders and relevant materials for LSG guests and before the arrival.
• Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
• To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.
• To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.
• To perform other duties assigned by the Management from time to time.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest.

Responsibilities:

• Train Operations
  - Drive passenger trains and perform emergency train operator duties.
  - Monitor train performance and resolve defects per guidelines.
• Passenger Assistance
  - Respond to inquiries about routes, fares, and transport connections.
  - Help passengers with special needs board and alight safely.
• Safety and Compliance
  - Monitor stations and equipment for irregularities and address issues.
  - Ensure passengers follow transit regulations.
  - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
• Communication
  - Coordinate with the control center and passengers using communication equipment.
• Qualifications and Procedures
  - Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits 'O' Levels
• Minimum height 158 cm
• Willing to perform shift work, including weekends and Public Holidays
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Able to identify colours

By submitting your application for this position, you consent to:

a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and

b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret that only shortlisted candidates will be notified.

Intensive training is provided for shortlisted candidates.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

• Provide good customer service to customer
• Taking order and cashiering
• Maintain cleanliness and housekeeping of work areas, equipment and adhere to health, safety and sanitation guidelines
• Clearing of plates and cutleries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Must have Talent / Skills
• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations
• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 22 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

As a Food & Beverage Service Ambassador in one of the hotel's food & beverage outlets, you will be responsible for the following:

Responsibilities

• Handle food and beverage orders and serving guests.
• Provide great service to all guests.
• Anticipate guests' needs and have a keen eye to details.
• Assist preparation and setting up restaurant for food service, maintain tables, clear and reset tables.
• Ensure all available amenities and utensils are properly stocked and "ready" prior to service.
• Answering guests' enquiries.
• To perform other related duties as required by the outlet manager.

Requirements

• GCE O / N level or NITEC Certification of any discipline and/or WSQ certification
• Good interpersonal and customer services skills.
• Willing to work on rotating shifts, weekends and public holidays.
• Previous Food & Beverage experience in a similar environment will be an added advantage but not necessary
• Customer oriented with a pleasant disposition.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

We regret that only shortlisted applicants will be notified.

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

Sports Schooling is looking for a Customer Service Executive to join the team!

Customer Service Responsibilities

• Respond to customer inquiries on various platforms (e.g. email, telephone, WhatsApp, Messenger) in a timely and effective manner.
• Communicate effectively with our team to ensure appropriate follow-up on customer solutions.
• Support the Customer Service Manager in the following:

1. Maintain swimmer database and ensure proper records of swimmers’ attendance and payment.
2. Drive improvements by implementing customer facing technology and smoother processes.
3. Support team of part-time customer service staff to ensure consistent implementation of customer service policies and timely resolution of customer service issues.
4. Assist in swim meets and company events when required.
5. Any other ad hoc duties, as advised/ required by the Customer Service manager.

Requirements

• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.
• Shows empathy and active listening skills and has a passion for understanding and addressing customer concerns.
• Able to adapt and able to thrive in a fast-paced, startup environment.
• Shows high level of professionalism and composure in stressful situations.

Working Hours & Location
Tue - Fri: 9:00 AM - 6:00pm
Sun: 9:00 AM - 6:00pm

Sat & Mon: Day off.
This is a 100% onsite position.

Highlights:

Working Location: Tuas

Working Hours:

• 8:30 AM to 5:30 PM (Monday to Friday)
• 8:30 AM to 12:30 PM (Alternate Saturdays)

About the Role:

We are looking for a highly motivated and passionate individual to join our team as a Customer Service Coordinator. This role supports daily operations and provides opportunities for growth within the company.

Key Responsibilities:

• Process orders, including LCL (Less-than-Container Load), FCL (Full Container Load), and monthly palletizing shipments
• Conduct monthly cycle counts
• Utilize Microsoft Office, WMS AS400, and email correspondence effectively
• Perform simple physical tasks for goods verification
• Perform data entry as required
• Assist with ad hoc duties as assigned

Requirements:

• Preferably at least 1 year of relevant office working experience or a Diploma in any field
• Ability to work in a fast-paced environment, independently, and as part of a team
• Highly motivated with a positive attitude, customer-centric mindset, and strong interpersonal skills
• Immediate availability or a short notice period will be an advantage

Interested applicants, please submit an updated copy of your resume to [email protected] by click APPLY NOW!

**We regret to inform that only shortlisted candidates would be notified.

Talents@Work Ptd Ltd (21C0501)

Chin Long (R23116697)

KoolLogix is a Singapore emerging enterprise that provides thermal management solutions for IT and Data Centre applications. The company is growing its talent pool by recruiting technical resources to support its aspiring plan in innovative engineering solutions.

The role requires candidates to be:

• Strong in systemic reasoning/thinking.
• Able to work independently but at the same time collaborate with other teams like Engineering & Project
• Able to communicate effectively and confidently with clients.
• Bridge the gap between technical findings and customers understanding/concern.
• Strong leader capable of managing team members of various personality/charactes

Candidates applying for the role is expected to perform, but not limited to, the following duties and responsibilities:

Post-project Maintenance:

• Verification/Alignment of system settings & operation before handover and user training by Project Team
• Preventive maintenance activity planning and coordination
• Conducting preventive maintenance @ deployed sites
• Preventive maintenance reporting to client

Post-project Field Support

• Field support & service call duty planning
• Coordination within the team to respond to service call
• Attending to field support & service call (24/7) for troubleshooting, fault identification & resolution
• Coordination, supervising and assisting 3rd party rectification activities on site
• Update of activities to department chat group or email.

Field Service Asset Management

• Managing maintenance tools/equipment & overseeing calibration schedules
• Overseeing management and upkeep of assets/tools/equipment/spare

Administrative & Support

• Ensure compliance with applicable health, safety and environmental requirement for activities carried out
• Managing & maintaining heathbook & documentation for project sites (E.g. report review & submission, billing trigger & replacement records)
• Hands-on support for project deployment team on days with no S&R activities
• Supporting logistic arrangements with the company van.

Candidates will be required to follow 1-2 project cycles, or approximately 1 year, of project deployment after joining to better understand our solution & its operation.

A minimum of 3 years’ experience as below is required:

• Maintenance & field support with relevance to industrial ACMV refrigerant systems

Other requirements:

• Higher NITEC in Control/Electrical/Mechanical Engineering is required.
• Strong planning, coordination & reporting skills.
• Strong knowledge of mechanical engineering principles, specifically thermodynamics & fluid mechanics an added advantage.
• Prior experience working in data centre an added advantage.
• Prior experience in customer engagement.
• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with team members, clients, and external partners.
• Strong analytical skills, systemic thinking and reasoning, with an attention to detail.
• Ability to work independently and manage multiple priorities in a fastpaced environment.
• Must be flexible and able to respond to service calls for critical issue during, and beyond, working hours.

Qualification:

• WSQ Workplace Safety and Health Management in Construction Industry - WSHM-CI, formerly BCSS
• WSQ Manage Work at Height Course (MWAH)
• Possession of Class 3 license is a must

Travel Requirement

 This position may require occasional travel to various ASEAN countries and outstation locations as an essential part of the job responsibilities. The frequency and duration of travel may vary depending on project needs and business requirements.

Join Our Team! Become a Customer Service Executive at Real Madrid Foundation Football & Basketball School

Are you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for a dedicated Customer Service Executive to join our team and help us shape the future of aspiring players!

About Us

Real Madrid Foundation Football & Basketball School offers world-class training programs for children and youth, guided by the values and principles of one of the most successful sports organizations in the world. We focus on developing technical skills, teamwork, and personal growth both on and off the field.

Responsibilities:

- Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.

- Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.

- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.

- Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.

- Maintain accurate and updated records of student information, attendance, and payment records.

- Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.

- Provide administrative support, such as scheduling appointments, preparing reports, and assisting with event coordination and training operations.

Requirements:

- Previous customer service experience, preferably in an educational or sports-related environment.

- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.

- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.

- Proficient computer skills, including experience with Google Applications and customer relationship management (CRM) systems.

- Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.

- Passion for customer satisfaction and dedication to delivering high-quality service.

- Flexibility to work during weekends, and holidays as per the school's operational schedule.

How to Apply

If you’re ready to inspire the next generation of champions, we want to hear from you! Send your resume and cover letter to [email protected] with the subject line: Application for Customer Service Executive.

Join Real Madrid Foundation Football & Basketball School and be part of a team that’s changing lives through the power of sport!

JOB DESCRIPTION:

a) To provide 1st line service support to key account customers to achieve quick resolution of operation issues.

b) To perform standby duty to make available 24 hours support via a hotline to satisfy customer’s needs.

c) To conduct site survey at customers’ place to ensure adequate preparation prior to machine installation.

d) To perform machine installation in a timely and smooth manner to meet the user’s requirements.

e) To perform babysitting in pre-sales machine evaluation project to meet customer’s requirements.

f) To raise nonconformance & issues tracker report as when necessary and to follow up the issues until it is closed.

g) To ensure that all job sheets are clearly completed and endorsed by customer before submission.

h) To be involved in and enforce quality practices at all times to line with AmericanTec Quality drive.

i) To ensure the timely submission of all required reports and to keep the superior updated at all times.

j) Develop and execute continuous improvements, initiatives and manage KPI.

k) Establish and maintain excellent relations with suppliers, customers and business partners.

l) Develop business plans and objectives; pro-actively engage in business development activities, lead and motivate an effective working team, improve and achieve performance targets and business growth.

m) Other duties as and when required.

QUALIFICATIONS:

Job Function : Engineering

Position Level: Fresh/entry level

Minimum Years of Experience: 1

Field of Study: Electrical & Electronics/Mechanical Engineering

Job Opportunity: Customer Service Support

Location: Somerset
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

Salary: up to 4330

Duration: 12 months

Key Responsibilities:

• Complaint Resolution:Independently resolve complaints effectively and in a timely manner, adhering to the firm’s service standards.
  
• Customer Queries & Feedback:Deliver timely, high-quality responses to customers’ queries and feedback received at various customer service touchpoints.
  
• Surveys & Callbacks:Manage customer surveys and callback activities with accuracy and efficiency.
  
• Projects & Reporting:Assist in delivering projects and compiling monthly statistics.
  
• Additional Duties:Perform other tasks as assigned to achieve the firm and department goals.
  

How to Apply: Send your resume to: