What You Will Deliver
Responsible for handling enquiries, requests and complaints in a timely and professional manner with a customer-oriented mind..
What You Will Deliver
Responsible for handling enquiries, requests and complaints in a timely and professional manner with a customer-oriented mindset.
Work closely with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management as well as to achieve desired results and support business needs.
Build and maintain strong relationships with existing customers and generate business opportunities
Understand customers' needs and provide internal feedback on service improvement
Make warm/cold & inbound/outbound calls to existing and potential customers
Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge
Perform, lead, and train subordinates for administrative tasks and customer services skills
Assist in any ad hoc tasks, monthly reports, CSO Dialogues, Workflow and SOP assigned by team lead and Managers
Who You Are
Minimum 5 years’ relevant working experience in Telemarketing/ Customer Service field is preferred, and minimum 2-3 years’ experience in a supervisory role
Mature with a positive attitude, resilient, aggressive, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and details
Customer service oriented, a good team player with excellent communication skills and strong sense of responsibilities
Able to work in a pressurized and fast paced environment
Key Responsibilities:
· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, m..
Key Responsibilities:
· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
· Provide solutions to resolve challenges while ensuring minimal impact on clients.
· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
· Demonstrates professionalism and empathy when handling challenging situations.
· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
· Work closely with relevant departments to ensure smooth consistent service delivery.
· Provide feedback and insights to improve overall customer care processes.
· Assist with any other duties or projects assigned by the reporting officer.
Part- time / Full-time Cleaner at Student Care Centre
Full-time
Full-time
Others/Any
Singapore, Singapore
Others
1 week ago
Job brief
We are looking for a Cleaner to take care of our Centre to carry out cleaning and maintenance duties.
The goal is to keep our Student Care C..
Job brief
We are looking for a Cleaner to take care of our Centre to carry out cleaning and maintenance duties.
The goal is to keep our Student Care Centre in a clean and orderly condition.
Responsibilities
• Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning etc)
• Cooperate with the rest of the staff
• Follow all health and safety regulations, food and beverages safety & hygiene guidelines.
Requirements and skills
• Good attitude
• Integrity and good work ethics
• Basic knowledge of cleaning chemicals and supplies
• Familiarity with Student Care Centre environment will be an added advantage
Job Description
As the deputy of Investment Management GM in APAC region, review the strategy and profitability of investment projects being studie..
Job Description
As the deputy of Investment Management GM in APAC region, review the strategy and profitability of investment projects being studied by APAC HQ and Business Division, and improve the quality of the projects, thereby contributing to the sound expansion of investment projects in APAC region.
Promote post-merger integration (PMI), value enhancement, and the development of an efficient monitoring system for portfolio companies in APAC region, in cooperation with business divisions and corporate divisions of regional HQ and offices in each country in APAC, as well as with portfolio companies.
Plan and formulate measures to improve the quality of the business portfolio of regional HQ based on investment criteria of global HQ, the investment policy of regional HQ, the business strategy of each business division, and the policy of the GM of Investment Management.
As the deputy of Investment Management GM, contribute to the enhancement of consolidated earnings by coordinating autonomously from the perspective of both HQ investment management members and APAC corporate members.
Examine regional investment proposals from the perspectives of strategy, profitability, feasibility, and risk management, and report to executives of global HQ and regional HQ, as well as provide guidance and support to the proposing divisions.
Determine the appropriate process for internal applications that require prior internal approval, including investments, in accordance with internal regulations, and promote the process for setting up workflow systems for obtaining approvals.
Assist the Regional CSO and Investment Management GM in developing business plans and managing budgets in accordance with the management policies of regional HQ.
Job Requirements
To ensure compliance and integrity on your own.
Assist Investment Management GM in implementing various measures. Develop and enhance the strategy, profitability, feasibility, risks and countermeasures of the investments. Contribute to the growth of earnings on a consolidated basis for APAC region, through effective monitoring of the project after investment.
Provide maximum support to each APAC office and business division to properly apply for internal approval, including investments, in accordance with internal rules and regulations. Educate and disseminate internal regulations and appropriate procedures to all employees in APAC offices.
When considering an investment, analyze the target company together with business division, and advise on way forward or backward in terms of strategy, profitability, risk/return, etc. Conduct valuations of target companies through various types of due diligence, and travel to India, Bangladesh, Pakistan, etc. to negotiate directly with the management of the target company.
If a company deviates downward from its business plan, assist in the recovery of its business performance. For example, visit investee companies in India, Bangladesh, Indonesia, etc., visualize the problems, formulate actions to solve them, and promote the actions together with the management of the investee companies.
Check the effectiveness of internal controls in subsidiaries and affiliates and make improvements as necessary.
Provide appropriate advice to business division based on both strategies of global HQ and regional HQ.
More than 15 years of experience in business investment, M&A, Post Merger Integration (PMI), and business turnaround in Japan, Europe, US and Asian countries. Possesses sophisticated financial analysis and modeling skills, accurate documentation and proposal preparation skills, and strong negotiation and communication skills.
High familiarity with accounting and corporate finance in Japan, Europe, US and Asian countries.
Experience in investment risk management and support operations, and experience in secondment to an affiliated company as CFO or director
Experience working for a major Japanese conglomerate. Role requires communication with Japanese speaking client, advanced and fluent Japanese language skills (both speaking and writing) is a must.
Manager Responsibilities:
Ensure the fleet is well-maintained, inspected, and ready for customer use at all times.
Act as the primary contact for..
Manager Responsibilities:
Ensure the fleet is well-maintained, inspected, and ready for customer use at all times.
Act as the primary contact for customers, addressing inquiries, complaints, and concerns promptly.
Supervise rental and leasing operations, including reservations, customer service, and vehicle allocation processes.
Delegating responsibilities and supervising business operations
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
Establishing and achieving business and profit objectives.
Generating reports and presenting information to upper-level managers or other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.
Oversee inventory to ensure the availability of vehicles that meet customer needs and expectations.
Manager Requirements:
More education or experience may be preferred or required.
Strong understanding of business management, financial, and leadership principles.
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
Time and project management skills.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Customer-focused with a commitment to delivering high-quality service.
Ability to work on weekend, public holiday and night shift
Manager post in management.
1. More than 5 years of corresponding work experience in the post of a
manager.
2. Willing to work in shifts and mobile l..
Manager post in management.
1. More than 5 years of corresponding work experience in the post of a
manager.
2. Willing to work in shifts and mobile locations, and the working location is not
fixed; go out to work more. Develop the company's business and marketing
business promotion work, and achieve the company's monthly and annual sales
performance tasks.
3. Cooperate with the company to arrange overtime work. When the
subordinate employees are absent from work, they must assist in arranging all
the work and day to day operation.
4. Assist in the development and delivery of staff training which is consistent
with business needs.
5. Prepare all schedules to maximize productivity and keep labour costs within
Job Responsibilities
Plan, lead and monitor progress against the project plan
Manages day-to-day operational aspects of projects
Manpower plann..
Job Responsibilities
Plan, lead and monitor progress against the project plan
Manages day-to-day operational aspects of projects
Manpower planning, construction progress monitoring, preparation of master schedule.
Liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities’ compliances issues to avoid discrepancies.
Oversee recruitment of manpower.
Perform cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects.
Procurement of raw material and oversee payments.
To perform any other ah-hoc duties as and when assigned.
Requirements:
- Minimum degree or equivalent
- Minimum 2 years working experience
- Capable of multi tasking projects
- Strong problem-solving, communication, and interpersonal skills
- Excellent organizational and time management abilities
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be re..
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.
You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.
Responsibilities of a Manager
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.
Manager Job Requirements
• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
Key Responsibilities:
Project Planning & Coordination:Develop and maintain project schedules, budgets, and work plans.
Coordinate with archite..
Key Responsibilities:
Project Planning & Coordination:Develop and maintain project schedules, budgets, and work plans.
Coordinate with architects, engineers, subcontractors, and clients to ensure project specifications are met.
Oversee the selection and hiring of subcontractors and vendors, ensuring they meet all project requirements.
Budget & Resource Management:Monitor and control project budgets, ensuring costs are within budgetary constraints.
Approve material and labor costs and track expenditures.
Manage procurement of materials, tools, and equipment required for construction activities.
Team Leadership & Supervision:Lead and supervise construction teams, including subcontractors, workers, and on-site managers.
Provide guidance and support to ensure team members understand and follow the project plan.
Conduct regular site meetings to address any issues and track project progress.
Quality Control & Safety:Ensure all work is completed in accordance with quality standards and complies with relevant building codes and safety regulations.
Conduct regular site inspections to monitor construction quality and resolve issues promptly.
Ensure the implementation and adherence to workplace safety policies, promoting a safe working environment.
Requirements
* Experience in the relevant industry
* Hiring and supporting staff, conducting reviews of their performance
* Managing inventory, includ..
Requirements
* Experience in the relevant industry
* Hiring and supporting staff, conducting reviews of their performance
* Managing inventory, including beauty, bath and treatment products, negotiating with vendors and ordering supplies and equipment
* Communication, Interpersonal skills, Self-motivated with a results-driven, Problem-solving skills
* Maintaining a client database
* Perform Massage, Foot Reflexology
* Able to work long hours with prolonged period of standing, weekends/PH
Responsibilities
* Opening and Closing, Close daily sales counter
* Set daily/weekly/monthly objectives and communicate them to employees
* Organize workflow by assigning responsibilities and preparing schedules
* Manage and coach employees
* Assigning tasks and coordinating staff and facility schedules
* Ensuring the workplace meets hygiene standards and complies with all health and safety regulations
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be re..
We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.
You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.
Responsibilities of a Manager
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.
Manager Job Requirements
• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from cu..
all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.
Job Description
· Conduct studies to discover ways to improve the efficiency of production processes
· Oversee the hiring and training food producti..
Job Description
· Conduct studies to discover ways to improve the efficiency of production processes
· Oversee the hiring and training food production personnel
· Ensure manufacturing and processing staff wear appropriate sanitary and protective gear to ensure health and safety
· Monitor every aspect of production to ensure compliance with established procedures and standards
· Oversee the maintenance, repair, and replacement of production equipment to ensure smooth work operations
· Develop and promote new food products to boost sales and increase generated returns
· Allot work tasks to company staff according to their specialization and history
· Set production objectives and implement action plans for achieving set targets
· Conduct forecast to identify potential risks and contingencies in a proposed project
· Prepare periodic reports to update upper management on food production activities
· Create workshifts to ensure round-the-clock food production operations
· Maintain accurate inventory of raw materials and processed food products
· Ensure products and raw materials are stored properly at optimum conditions
· Carry out surveys to identify customer requirements and adjust to meet such needs
· Ensure all company regulations and government legislations are adhered to
· Attend seminars, conferences, and educational programs to update job knowledge.
Requirements
· prefer candidates with prior experience in a food manufacturing, storage or handling industry. At least 3 years of experience as a food production technician is required.
· Leadership Skill: Food production managers are skilled in directing and coordinating the activities of food production personnel to ensure efficient operations.
· Time-management Skill: They are able to achieve production targets within set timeframe.
· Decision-making Skill: They are adept to taking key production decisions to ensure manufacture of high quality products.
· Must have central Kitchen food processing management working experience.
· Must be able to help kitchen crew with some labour work if necessary.
Willing to work on holidays/work on shifts/change of shift
Able to work and stand for long hours
Proficient knowledge of foot reflexology, Tui Na mass..
Willing to work on holidays/work on shifts/change of shift
Able to work and stand for long hours
Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.
Decent communication skills, both verbal and written.Excellent people skills.
Well-groomed, professional appearance.
Meeting with clients and conducting an initial assessment.
Explaining to new clients the principles and methods of reflexology.
Applying hands-on massage to patient’s feet and to a lesser extent their hands and ears.
Instructing the client in self-reflexology techniques to be practised at home.
Keeping detailed patient notes.
Setting out a plan of future treatment.
Advising patients to seek mainstream medical treatment where necessary.
Responsibilities:
Understand the infrastructure system, line routes and terminal constraints
Empowered to plan terminal activities independently,..
Responsibilities:
Understand the infrastructure system, line routes and terminal constraints
Empowered to plan terminal activities independently, with the most optimal use of terminal resources
Execute planning activities within a defined framework/system with dependencies on other processes
Monitor, review and highlight any gaps in the performance and ensure prompt delivery of customer orders and expectations
Jetty Planning: Plan all vessels and barges at the jetties based on prevailing operational planning guidelines
Calculate laytime based on available vessel and shore tank information, norm times and planned activities
Maintain contact with relevant third parties in the days prior to arrival
Coordinate closely with Operations to monitor progress of running operations, scheduling (hardware) for upcoming vessels
Truck Planning: Review and coordinate trucking timeslots to ensure no conflict in infrastructure usage with other terminal activities
Manage and coordinate with Operations for manpower availability to support trucking activities
Transfers Planning: Plan ITT Including ITT Blend within the logistics program
Plan External Pipeline transfers
Align the Truck and Drumming activities with the marine and ITT movements
Perform signal conflicts and delays and triggers discussion with CS and Operations
Act as the single point of contact between the Account Managers and the CCR (Operations) for planning and progress related communication (except for urgent customer-fronting issue)
Lead planning discussions between CS and Operations (morning meetings, issue resolution etc)
Represents Vopak’s interests when dealing with third parties, including but not limited to shipping agents and bulk transporters
Coordinate with Operations and Maintenance on the impact and timing of infrastructure downtime, to minimize customer impact and optimize use of maintenance resources
Manage periodic and preventive maintenance requests, and contribute to the superior safety standards expected of Vopak
Contribute to reviewing existing customer service planning and logistics process in their area of work to generate new ideas for continuous improvements
Monitor trends and evaluate opportunities for implementation
Requirements:
At least 3-6 years of experience in highly dynamic, fast paced environment
Experience in terminal operations
Operational or Logistics experience in Oil & Gas or bulk logistics is a strong bonus
Experience in maritime / vessel operations is a bonus
Relevant experience in (industrial / B2B) a fast paced environment
Degree in any business discipline (for new hire)
Robust personality with positive energy and outlook
Relentless will to optimize and improve: solution creator
Care Coordinator - Senior Care Centre ($2.8K to $4K)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 week ago
Part of the centralised referral team that is responsible for:
Management of referrals for all Senior Care Centres (SCCs),
Implementation of Ad..
Part of the centralised referral team that is responsible for:
Management of referrals for all Senior Care Centres (SCCs),
Implementation of Admission processes centrally and at SCCs,
Principal Responsibilities
Liaise with referral Source/ Agency for referrals related matters such as obtaining sufficient information (past medical history, social reports etc) for referral screening, other contacts for non-responsive contacts.
Screen referrals for right siting of services according to the criteria
Contact clients or caregivers to clarify services and needs which includes financial assistance, transport, escort etc.
Schedule appointments for admission assessment accordingly and update centres of the referral status.
Conduct pre-admission counseling which includes explaining the service terms and fees to the clients or caregivers, clarifying their concerns if any.
Raise referrals to other service providers.
Provide reports to the management on referrals status and centre vacancies for monitoring and reporting purposes.
Support the onboarding of new staff in centre-based administrative processes.
Carry out other responsibilities and duties as assigned from time to time, e.g. coverage duties at centres and HQ.
Requirements
Min Diploma in any courses
min 1 to 2 years of PSA / Case Management / Care Coordination in healthcare industry
Up to $4K
Office hours
Senior Care Centre
Interested candidates, please forward your resume to [email protected]
Industry: Logistics