Responsibilities

• Establish working relationships with key clients and stakeholders and become a trusted advisor who will understand their requirements and challenges
• Manage client's IT and business satisfaction in the delivery of IT services and ensure profit objectives are met
• Provide leadership to business development teams in identifying new business opportunities and manage end-to-end sales cycle, particularly in growing existing business in the account
• Engage with principal, partners, and suppliers in sales activities on IT products and services of the Company
• Ensure sales targets are achieved and maintain good customer rapport
• Monitor market conditions and recommend pricing and market strategy
• Investigate customer's complaints on quality, delivery, service etc and provide corrective measures
• Present, negotiate and prepare contracts, quotations, etc

Requirements

• Minimum a Diploma in IT or equivalent
• 1 year of working experience preferably in IT sales or business development role
• Possess strong initiative, people networking and creativity skills
• Proven sales track record
• Disciplined and driven to develop sales account plans and upkeep sales forecast & hygiene

Responsibilities

• Manage all financial aspects of projects through ongoing job forecasting
• Oversee pre-con meetings to ensure successful handoff from estimating to field
• Collaborate with prefabrication and design departments
• Set clear goals and expectations to foreman
• Negotiate and resolve all customer's concerns
• When necessary, estimate change orders for assigned projects
• Manage all jobs closeout procedures
• Conduct post project reviews to determine areas for future improvements
• Provide coaching/counselling to foreman
• Develop/maintain network of professional relationships within our industry
• Responsible for overseeing the design, installation and supply of electrical systems
• Draw up daily schedules, time allocation, resources and budget
• Manage staff to ensure work is completed on time to a high standard

Requirements

• Minimum relevant Diploma and above
• Minimum 5 years experience
• Good organisation, communication, administrative skills
• Excellent attention to detail

Provide professional advice to project teams on safety and health issues, conduct site safety audits / inspections, safety training, contribute articles for in-house publications and conduct research on the latest developments in the area of safety and health.

The main roles and responsibilities are:

• Design and implement emergency preparedness and contingency plans including periodic drill exercise for all type of emergencies
• Ensure that safety standards are maintained, implemented to best practice at all times and continually seek improvements in safety standards
• Ensure construction activities on site are performed in accordance to the required Meinhardt standards and statutory requirement.
• Maintain relevant safety records, records and certificates required for sites.
• Ensure the company health and safety are implemented consistently across the organization
• Liaise with governmental agencies in regard to regulatory requirement
• To lead investigations for all types of incidents (medical treatment case, first aid case, restricted work day case, fatality and potential >RAM 3 near misses and unsafe conditions and actions) and recommend corrective actions effectively preventing recurrence of event. This includes having a strong reporting and investigation skills.
• Facilitate safety trainings, monitor and conduct courses as required including evaluation.
• Advise Management in all matters pertaining to safety and health including compliance with Singapore legislation’s on health, safety & environmental (FMA, OHSA & EQA)
• Conducting/ assisting in work place health and safety inspections and audits.
• Responsible on the effective implementation and closure of associated corrective/ remedial action.
• To prepare & provide monthly reporting for review by Regional HSEQ Manager
• Driving the project team building the safety culture in project site including promotional campaigns and behavioral based approach trainings.
• To review Contractor Project Safety Plan and ensure efficient implementation throughout the project cycle

Requirements

• Degree in Health, Safety and Environment/ Electrical or Mechanical Engineering/ Civil/ Construction/ Structural.
• Registered Safety & Health Officer (SHO) with MOM
• At least 10 year(s) of working experience in the related field is required for this position.
• Preference of candidates who have knowledge about building and facilities management
• Possess negotiation, analytical, problem-solving and leadership skills
• Able to work effectively with multiple constituents, including peers, executive management, and senior management
• Able to work under pressure and cope with tight deadlines
• Must be independent, resourceful, and good team player
• Possess good initiative, interpersonal and strong communication skills.

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include
  • Pre-Payroll activities including, input and update employee details and manage government claims
  • Payroll activities including, process payroll, process CPF, and manage payroll payments
  • Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries
• Regular review on compliance to statutory requirements
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.
• Cover colleagues handling other companies’ payroll processing

Requirements:

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Prior exposure to Payroll processes and software in healthcare setting would be an advantage
• Experience in SuccessFactors preferred
• Hands on SAP HRIS system preferred.

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Our client, one of the world's largest container shipping companies, is looking for qualified candidates to join their organisation under the Career Development Program (CDP). The CDP was designed with the goal of recruiting talented individuals as Liner Business Generalists, providing them with opportunities to develop a deep understanding of the business through global job rotations across various departments and offices.

Selected candidates must demonstrate both functional and geographical mobility.

We are looking for candidates to join as Assistant Manager / Manager for Global Sales Management, who will then be further rotated.

Roles and Responsibilities:

• Regularly engage with equity terminals to review their operational and financial performance, aiming to maximize profitability through improved productivity and efficiency.
• Assist in setting and monitoring terminal KPIs, identifying performance gaps, and providing actionable insights.
• Prepare and deliver regular updates on terminal performance, associated projects, and ongoing discussions to key stakeholders.
• Evaluate terminals’ annual budgets, including capital expenditure plans, and facilitate the approval process with Management.
• Analyze existing terminal processes to identify improvement opportunities and implement industry best practices.
• Collaborate across departments to ensure seamless project management and execution.
• Contribute to ad-hoc projects and initiatives as required.

Requirements:

• Bachelor’s degree in a relevant field such as Maritime Studies, Accounting, Finance, Mathematics, or Engineering.
• 2–3 years of experience in container terminal management. Candidates with additional experience may be considered for senior roles.
• Strong business judgment and analytical abilities.
• Proficiency in Microsoft Excel and PowerPoint at an intermediate level.
• Basic understanding of financial statement analysis and financial modeling.
• Open to candidates from other industries; experience in shipping or marine terminal operations is an advantage.
• Basic knowledge of contract structures.

We thank all candidates for your interest in this role, and regret only short-listed candidates will be notified.

Peh Wei Hao Daniel

EA Registration ID: R24125536

EA Licence No.: 24C2528

The National Semiconductor Translation and Innovation Centre (NSTIC) aims to foster ecosystem collaboration and boost R&D translation outcomes in the areas of flat optics and silicon photonics. NSTIC opens up new possibilities in enhancing the performance, efficiency and functionality of semiconductor devices. We are seeking an enthusiastic and self-directed Project Manager to join our team. You will have opportunities to work with researchers from research institutes, universities, as well as industry partners.

Job Description / Responsibilities

• Initiating, planning, executing, monitoring and, coordinating various aspects of projects related to the development and implementation of the technologies under NSTIC
• Ensure timely and successful delivery of the project within budget through the management and control of project risk, scope, schedule, budget and quality
• Manage internal and external stakeholders such as the technical team, NSTIC management, universities, other government agencies and the industry
• Documenting and reporting of project progress and outcomes
• Support other operational activities in the centre

Qualifications / Requirements

• Bachelor or Masters in any engineering / project management related discipline
• At least 3 years of project management experience in semiconductor/microelectronics/photonics or research project
• PMP certifications or equivalent will be advantageous
• Good business acumen, driven to deliver customer requirements and project deadlines
• Proactive team player and technically motivated to solve problems, innovate and deliver to internal and external stakeholders
• Strong communicator with excellent interpersonal skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Our client, one of the world's largest container shipping companies, is looking for qualified candidates to join their organisation under the Career Development Program (CDP). The CDP was designed with the goal of recruiting talented individuals as Liner Business Generalists, providing them with opportunities to develop a deep understanding of the business through global job rotations across various departments and offices.

Selected candidates must demonstrate both functional and geographical mobility.

We are looking for candidates to join as Assistant Manager / Manager for Global Sales Management, who will then be further rotated.

Roles and Responsibilities:

• Serve as the primary point of support and ownership for projects within Global Sales Management (GSM) and collaborate with cross-functional teams to ensure timely delivery of key objectives.
• Assist the GSM Team Lead in developing data-driven insights for the GSM BCO and NVO teams.
• Evaluate and recommend value-added initiatives to align with Trade Management and Strategic Yield Management goals.
• Support the GSM Team Lead in the alignment and execution of strategic and tactical sales initiatives for Global Key Accounts (BCO/NVO segments) to enhance the sales pipeline.
• Streamline and improve processes within the GSM team to drive efficiency.
• Facilitate customer-facing activities for the GSM team to strengthen relationships with Global Key Accounts.
• Participate in ad-hoc projects and assignments as required.

Requirements:

• Bachelor’s degree in a relevant discipline.
• 4 to 5 years of experience in the liner shipping or logistics industry.
• Proven track record in sales and business development.
• Strong team player with the ability to work independently.
• Demonstrated experience in managing multiple work streams and handling project management tasks.
• Background in front-line key account management and customer relationship management.
• Excellent communication and negotiation skills for effective stakeholder engagement.
• Strong leadership abilities and collaborative skills.
• Knowledge of Salesforce and the liner shipping business is a plus.

We thank all candidates for your interest in this role, and regret only short-listed candidates will be notified.

Peh Wei Hao Daniel

EA Registration ID: R24125536

EA Licence No.: 24C2528

Job Summary:

• Competitive Remuneration Package
• Semiconductor Industry
• Overseas travel opportunities

Job Responsibilities:

• Collaborate with suppliers to develop and execute effective marketing strategies and plans.
• Manage forecasting, inventory, and business reports, working closely with suppliers and internal teams.
• Build and maintain strong relationships with suppliers to enhance business collaboration.
• Drive demand creation and product promotion activities to meet business goals.

Job Requirements:

• Minimum 3 years of relevant product marketing experience in the semiconductor industry.
• Strong communication and presentation skills with proficiency in MS Office applications.

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.
StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights:

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Benefits

• 5 days a week

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education institute setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our customers are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 branches conveniently located in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee, Clementi and Jurong East . To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

With the opening of the new branch in Jurong East and expansion of existing branches, Storefriendly plans to accelerate its expansion in 2025. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

SALES / CUSTOMER SERVICE OFFICERS

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• No cold calling
• Attractive basic salary and allowances
• Performance incentives based on achievement of targets (in addition to basic salary stated).
• Company structure facilitates career progression and job specialisation.

The Job

• Follow up on sales enquiries from online channels, call-ins, emails, messages and/or referrals
• Understand customers' requirements and recommend our products and services as solutions
• Provide quotations, follow ups and maintain necessary communication with customers
• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor’s invoice and close files.
• Other ad-hoc duties as assigned by the supervisor

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Location:
Ubi

Working hours:
Able to commit 26 Dec 2024 - 24 Jan 2025 (no holiday)
Mon to Fri, office hours

Job Scope:

• Answer incoming calls via government hotline (government project)
• Reply emails

Requirements:

• Min. O levels/Higher Nitec
• Able to commit with no holiday breaks

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

JOB RESPONSBILITIES:

• Manage inbound customer orders, queries, and complaints via hotline.
• Document customer interactions.
• Resolve issues according to procedures, escalating when necessary.
• Provide feedback on improvement areas based on customer issues.
• Stay updated on processes, products, and pricing.
• Collaborate with operations teams for issue resolution.
• Build and maintain client relationships.

WORKING HOURS:

• Office Hours Monday - Friday only

WORK PLACE:

• Kent Ridge

JOB REQUIREMENTS:

• Min A Level / Diploma

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

The Position

This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.

Major Responsibilities

Supervisory

• Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service.
• Improve Customer Service Officers communication skills by conducting training on Hoya’s ophthalmic lenses and optics related topics.
• Proficiency with all the in-house systems and tools, provide training and coaching to Customer Service Officers.
• A point of contact for demanding customer inquiries or complaints that require escalation beyond the Customer Service Officers.
• Coordinate daily workload with customer service team according to operation plan.
• Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction.

Customer Service

• Manage incoming phone calls, identify, and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Resolve product or service problems by clarifying customer’s complaint, determining the cause of problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and follow up to ensure resolution.
• Handling reports related to complaints, feedback and product issues from internal and external.
• Ensure all orders are entered in a timely, efficient, and accurate manner.

Back-end Processing

• Receive and process incoming orders through phone calls, emails, fax, and online ordering system. And ensure that customer orders are processed in an efficient, accurate and timely manner.
• Ensure proper tracking on all the orders, liaise with factory, and updates customer on the estimated delivery timing.
• Coordinate & liaise closely with various internal departments & external parties to ensure timely service delivery for customers

Others

• Other duties may be assigned as business needs arise.

Qualifications

Education:

• Diploma in Optometry or equivalent

Experience:

• Preferred 2 years of relevant working experience in optical retails
• Familiar with the use of Microsoft Office products (e.g.: Word, Excel & PowerPoint)
• Customer service experience is an advantage
• Supervising experience is an advantage

Behavioral attributes:

• Strong phone contact handling skills and active listening.
• Strong problem-solving ability
• Ability to work in a fast-paced environment.
• A team player with great interpersonal skills.
• Positive attitude.

Others:

• Able to work overtime (as needed based on business requirements)
• 5.5 days’ work week (alternate Saturday):
• Mon, 9.00am – 7.00pm
• Tues – Fri, 9.00am – 5.30pm
• Sat, 9.00am – 1pm

Position summary statement:

Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.

Primary Responsibilities:

• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
• To develop and maintain close business contact with the in-house guests to provide a positive impression.
• Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
• Ensure timely reply to any guest enquiries via websites and email enquiry
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system.
• To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Work closely with the team & other departments to ensure all information are shared promptly.
• Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
• Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
• Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request.
• To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
• To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
• To prepare welcome folders and relevant materials for LSG guests and before the arrival.
• Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
• To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.
• To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.
• To perform other duties assigned by the Management from time to time.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest.

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

Join our team as an Assistant Field Engineer and contribute to our expertise in smart condition monitoring systems for industries. We are seeking a candidate with specialized technical skills to support our operations as we evolve towards Industry 4.0 and smart IIoT integration.

JOB RESPONSIBILITIES:

• Conduct vibration analysis, in-situ balancing, and laser shaft alignment.
• Perform ultrasound inspection services to assess machinery health.
• Install motor current monitoring and vibration monitoring systems.
• Generate detailed technical and analytical reports.
• Present technical findings and solutions effectively to clients and team members.
• Learn and assist in performing root cause analysis to identify and resolve equipment issues, ensuring minimal downtime and optimal performance.
• Adhere to safety regulations and company policies while working on-site, ensuring a safe working environment for yourself and others.
• Demonstrate experience in work-at-height, confined space, and process plant environments.

JOB QUALIFICATIONS:

• Minimum Diploma in Mechanical Engineering, Computer Science Engineering, Electrical or a related field.
• At least 2 years of relevant experience in vibration analysis, balancing, alignment, and ultrasound inspection.
• Posses a valid Singapore Class 3 Driving License.
• Strong hands-on and practical skills in field operations.
• Strong organizational skills, including multitasking and effective time management, along with a proactive approach to problem-solving.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is preferred.
• Demonstrates a strong sense of responsibility and dedication.
• Ability to work independently and collaboratively within a team environment.
• Ability to start work immediately would be an added advantage.

We thank all applicants for your interest, but only those selected for an interview will be contacted.

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Sandy Ng
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