We’re searching for a Network Engineer to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Overview

• Provide technical support, propose solutions and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer

What we seek to accomplish together:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Able to lead a team of network engineers (size).
• Attain key certifications for partnership with key vendors.

Job Description

1. Authorities's approval application.
2. Drafting of CAD drawings.
3. Liaise with Civil PE for design calculations.
4. Liaise with supportive vendors for follow up documents.
5. Update operations with latest different site's information.
6. Site meeting/coordination.
7. Other ad-hoc duties.

Job Requirements

1. Degree in Civil/Mechanical/Electrical Engineering.
2. Required AutoCAD Skill.
3. Fast learner, Multi-tasking and able to work independently.
4. Fresh graduates are welcome to apply.

Roles & Responsibilities

• Reports to Construction Manager.
• To assist in site supervision works.
• Coordinate internally with inter-department and externally with clients & consultants.
• Coordinating for the project planning, documentation and execution of works on site.
• Coordination,supervision & monitoring the progress of the project works on site,manpower mobilization, materials planning & ordering.
• Coordinate with the contractor, suppliers on all project implementation issues and attend site meetings when required.
• Assist in the preparation of the project schedule and coordinate for all submission.
• Responsible for the quality inspection of the bridge structure.
• Produce weekly site progress report and necessary submission.
• Attend meetings, conduct site inspection on work progress to ensure quality control in accordance to meet authority requirements.
• Ensure all legal requirements under Singapore laws are compiled and ensure all standard operating procedures comply with specifications quality standards statutory and regulatory requirements.

Job Requirements:

• Degree in Civil Engineering/relevant studied recognized by PE Board, BCA or IES registered Resident Engineer (RE).
• Minimum 5 years’ working experiences in marine sector.
• Familiar with costing, contract, regulations and building operations.
• Oversee all site projects operations, functions, and requirements.
• Able to handle AutoCAD or relevant drawings submission.
• Required skill(s): MS Office, M.S. Project, AutoCAD.

Job Description

• Plan and execute all scaffolding works with accordance to SS:CP14
• Liaise and coordinate internally with Clients and Contractors
• Comply to Company’s safety policy and safety management system and to enforce legislated safety requirement and the Company’s safety rules and regulations at site
• Supervise workers at site
• Identify the type of required scaffolding for the job

Job Requirements

• NITEC/Certificate in Marine Metal Scaffolding Certificate for Supervisors (MMSC)
• Minimum 3 years of experience in marine and offshore industry is preferred
• Possess good knowledge of WSH Scaffolding Regulations/Code of Practices, Association of Singapore Marine Industry (ASMI) Scaffold guidelines
• Must have Marine Metal Scaffold Supervisor course
• Strong planning, interpersonal and communication skills

The company's job contracts mainly Interior works & Mixed construction works

following qualifications are suitable & prefered

batchellor degree in civil engineering or Diploma in civil engineering with work experience

in autocad Drawings, basic Designings and project coordinates & able work with team members

Job Description:

• Experienced in structural engineering design works mainly for road/viaduct projects.
• Supervision of drafting for the preparation of project documentation.
• Prepare designs, sketches and reports with supporting calculations for projects, and supply drafting staff with information to assist in the production of detailed drawings, the development of quantities, materials lists and cost estimates as required.
• Assist in the preparation of technical detail for quotations, contract documentation and technical specifications.
• Prepare technical submissions for materials, construction methods and C&S shop drawings.
• Liaise with suppliers, clients, consultants or commissioning engineers concerning the design, installation or construction and commissioning of assigned work.
• Participate in the planning of projects as required.
• Previous experience in the use and application of Appropriate Singapore local and international Standards for structural design.
• Attend site inspection with required

Job Requirement

• Bachelor of Engineering (Civil) with minimum 3 years of structural engineering experience.
• Good knowledge of the various engineering design software, for instance Autocad, BIM
• Experienced in LTA projects would be advantage.
• Excellent written and verbal communication skills with an excellent eye for detail.
• Team Player.
• Meeting delivery deadlines and budgets.

Position: Project Engineer

Job Highlights

· 5.5 Days Work Week

· Familiar In Steel Structure

· To supervise and manage all related matters with regard to the day to day civil activities on the project with the objective of meeting the schedule quality and safety objectives .

· To ensure all works are carried out in line with SCDF health and safety standards in order to provide high quality works in safe and efficient manner.

· Drafting using Tekla and Auto Cad

Job Requirements

· Good communication skills

· Conduct regular site visits to ensure compliance with contract specifications and design plans

· Project Planning , coordination and supervision of technical aspects of construction projects

· Conduct joint inspection with RE and RTO

· To assist the Project Manager in the daily execution of work.

· Attend Meeting if necessary

· Arrange Heavy Equiptment /transportation if necessary

· Provide weekly update to the Project /Site Manager

· Able to plan/coordinate site works and resolve drawing details and discrepancies

· Tendering & Proposal

· Ad-hoc assignment as required by the management

Qualifications and Experience

· Minimum with 3 years of experience at construction sites

· Pre-planed prepare construction schedule ,coordinate activities

· Candidate must possess at least , Bachelor’s Degree / Professional Degree , Master’s Degree in any field

· Liaise with both internal and external parties for efficiency

· Other ad-hoc duties as assigned by Project Manager

· Prefer knowledge in Tekla , Auto CAD

· NOT for BIM Modeller Application

·

Roles & Responsibilities

FIRECONTROL TECH is a well establish engineering company dedicated to providing practical and cost-effective design & built solutions for industrial applications to our client from conceptual to detailed design to installation to authorities permitting and project construction.

To support our growth, we require Project Engineer to:

· Review drawings and scope of works, resolve technical issues with clients and subcontractors.

· Monitor overall site progress, schedule critical work paths to avoid delay in project schedule.

· Ensure specifications are being followed and work is proceeding on schedule.

· Perform day-to-day site management, supervise, monitor work progress and site workforce.

· Oversee quality control, health and safety matters.

· Attend sub-con meetings and technical meetings.

· Prepare and submit weekly and monthly progress/construction reports.

Requirements:

· ITE/Diploma/Degree in Engineering.

· Minimum 1-year relevant experience in building construction environment.

· Basic knowledge in construction planning.

· Proficient in MS Office and schedule reporting.

· Ability to work independently and within a team.

· Knowledge in work schedule planning software will be added advantage.

Job Description:

• Experienced in structural engineering design works mainly for road/viaduct projects.
• Supervision of drafting for the preparation of project documentation.
• Prepare designs, sketches and reports with supporting calculations for projects, and supply drafting staff with information to assist in the production of detailed drawings, the development of quantities, materials lists and cost estimates as required.
• Assist in the preparation of technical detail for quotations, contract documentation and technical specifications.
• Prepare technical submissions for materials, construction methods and C&S shop drawings.
• Liaise with suppliers, clients, consultants or commissioning engineers concerning the design, installation or construction and commissioning of assigned work.
• Participate in the planning of projects as required.
• Previous experience in the use and application of Appropriate Singapore local and international Standards for structural design.
• Attend site inspection with required

Job Requirement

• Bachelor of Engineering (Civil) with minimum 5 years of structural engineering experience.
• Good knowledge of the various engineering design software, for instance Autocad, BIM
• Experienced in LTA projects would be advantage.
• Excellent written and verbal communication skills with an excellent eye for detail.
• Team Player.
• Meeting delivery deadlines and budgets.

Responsibilities:

· You will promote and propose Trane Chiller & Equipment to building consultants and contractors

· Responsible for developing long term customer relationships

· Building close business relationship with customers especially key accounts

· Maximizing account penetration and customer retention

· Identify potential opportunities & develop solutions with existing & new customers

· Update forecast timely into the system

· Negotiates value, addresses resistance, and close the sales. Differentiates & made Trane as preferred supplier

· Any other duties as assigned from time to time

· You also need to ensure all works carried out in accordance with the specified quality and EHS standards.

Requirement:

· Degree in Mechanical/ Electrical engineering or its equivalent

· 1-2 years in Engineering sales, experience in HVAC industry will be a plus

· Customer driven with excellent communication & interpersonal skills

· Candidates with the relevant education qualifications but no prior work experience is welcome to apply

Responsibilities:

• Promote and propose Trane Controls Solutions to building owners, consultants and contractors

• Develop long term customer relationships and maximize account penetration and customer retention

• Identify potential opportunities & develop solutions with existing & new customers

• Work closely with other department to promote package solution and enhance the win rate

• Ability to effectively writes and presents proposals.

• Negotiates value, addresses resistance and closes the sale. Differentiates & made Trane as preferred supplier.

• Ensure all works carried out in accordance with the specified quality and EHS standards.

Requirements:

• Diploma/ Degree in Mechanical/ Electrical engineering or its equivalent

• At least 1-3 years’ experience in selling HVAC or building automation system

• Good presentation, interpersonal and communication skills

• Customer driven mindset

Production Engineer Responsibilities:

• Supervising the manufacturing processes, ensuring quality work is done in a safe, efficient manner.
• Liaising with other engineers to develop plans that improve production, costs, and labor required.
• Diagnosing problems in the production line and providing recommendations and training.
• Establishing safety procedures and protocols that take the workers' well-being into account, and that also minimize the carbon footprint.
• Keeping abreast of advancements in engineering and production, and sharing knowledge with co-workers.
• Identifying, documenting, and reporting unsafe practices.
• Drawing up production schedules and budgets for projects.
• Scheduling meetings with relevant departments and stakeholders.
• Analyzing all facets of production and making recommendations for improvement.
• Obtaining any materials and equipment required.

Job Description:

• Safely and efficiently perform all duties assigned and report to the OIM on the day-to-day management and long-range stewardship of the rig
• Efficiently manage subordinates and ensure all operations are carried out in a safe and conscientious manner and responsible for correcting or notifying responsible persons of any unsafe acts and/or conditions which exist
• Provide support, safety leadership and on-site supervision of all marine activities on the rig
• Maintain and update rig documentation records to ensure all actions are carried out and completed in a timely manner and in accordance with policies and procedures to minimize potential downtime for deck, marine (incl. Jacking and Anchor Systems), safety equipment, and non-drilling related lifting equipment and to maintain structural and systems integrity
• Audit rig documentation records for proper actions and closeouts and rectify for areas under direct supervision
• Schedule inspections and ensure all certification of deck, marine (incl. Jacking and Anchor systems) and safety equipment is in place and maintained in good order in accordance with regulatory and company policy; follow up on and report any damage or faults to OIM
• Ensure compliance in relation to all certification for the unit regarding flag state, Classification Society and Local State Regulations (as applicable) is in place and up to date
• Manage all third-party inspection activities as required under the maintenance system and/or regulatory requirements and ensure all equipment is inspected, fit for purpose and has the required certification and documentation
• Perform or coordinate operation of; deck, marine (incl. Jacking and Anchor systems), safety equipment, non-drilling related lifting equipment & marine/cargo lifting operations
• Monitor costs and correspond with OIM regarding overall costs and budgeting for systems of deck, marine/cargo (incl. Jacking Systems and Anchor systems), safety equipment and (none drilling) lifting equipment
• Ensure operations are planned, organized, supervised and executed in accordance with well programs, rig move plans, client requirements and contractual obligations
• Maintain adequate inventory levels for equipment under area of responsibility: order any stock in a timely and cost-effective manner.
• Coordinate supply vessels, helicopter logistics and other vessel activities involving the rig.
• Direct standby Vessel as required and ensure communication of information critical to operational effectiveness and rescue is maintained.
• Responsible for the correct loading and line up of bulk materials, hydrocarbons and other bulk chemicals on board.
• Monitor and manage load conditions to ensure compliance with operating procedures and design limits for the unit and lifting equipment.
• Ensure daily stability calculations, including keeping record of any lightweight adjustments, are updated, completed and recorded.
• Ensure any rig modification involving welding/hot work complies with company policies and procedures
• Ensure emergency preparedness of equipment (lifesaving & firefighting facilities) and train and mobilize firefighting / emergency crews.
• Responsible for conducting all safety drills (other than drilling) and supervise rig abandonment procedures calmly under direction of the OIM
• Responsible for and familiar with location and use of alarm systems in case of fire, abandonment and other emergencies.
• Supervise emergency response teams and deck crew during emergency and bad weather conditions as outlined in the Station Bill and ERP and assist other departments as needed.
• Ensure waste segregation and disposal is carried out as per company, client and location requirements and all environmental related documentation is maintained in good order.
• Ensure proper storage and transfer of hydrocarbons, fuel oils, greases paints and other flammable materials and availability of spill kits.
• Maintain housekeeping in general areas of the rig. Specifically, but not limited to living quarters, galley, hull appearance (internal/external), main deck areas and helideck.
• Keep abreast of operational/technical bulletins pertaining to area of responsibility and ensure all requisite documentation is kept up to date.
• Provide comprehensive handover notes and ensure all subordinate disciplines are communicating handovers with their respective relief.
• Responsible to ensure performance management and discipline and grievance process for subordinates is effectively implemented and conducted in accordance with Company policies and procedures.
• Support, encourage and mentor crew members to ensure they have the skills and opportunity to build job specific competencies and complete training requirements.
• Ensure the job specific training matrix requirements and competency training for all subordinates is completed within required timeframes.
• Personally achieve and maintain required standards for own training and competency requirements for job role.
• Provides technical support and assists the operations as necessary during casing jobs, cementing, transferring of bulk materials, etc., to ensure these operations are carried out in a continuous uninterrupted manner.
• Function as the safety officer in the absence of the Safety and Training Specialist.
• Supervise the Crane Operator and Roustabouts, painters and miscellaneous maintenance crew.
• Coordinate with the Driller to organize and plan all deck operations to ensure drilling operations are not delayed by material and equipment requirements
• Supervise all connections when transferring bulk fluids from or to supply boats.
• Supervise safe tank entry procedures ensuring 100% compliance
• As HLO (Helicopter Landing Officer), supervise crew change by boat or by helicopter.
• Carry out appraisals for subordinates, and any other tasks requested by Rig Management
• Work with assigned assessor to complete Competence Management System and where necessary, identify any areas for development. Provide demonstrable evidence to complement the assessor outcomes
• Assess personnel within their area of responsibility. Provide guidance on the Competence Management System and assist with the collation of appropriate evidence ensuring assessments conducted are legible, authentic, current, sufficient and reliable to meet the requirements of Internal Verification.
• Abide and promote Life-Saving rules at all times
• Understand your responsibilities during an emergency and participate in all emergency drills
• Actively participate in Behavior Based Safety (BBS Card) program

Job Specification

• Minimum O levels or equivalent.
• Previous experience working in the capacity as a Barge Master and on similar MODUs
• Experience in a similar role within the oil and gas, offshore, shipping, or related industry.
• Experience in operation and management of offshore marine systems, including jacking systems, anchoring, mooring, ship handling, basic seamanship, damage control equipment and procedures, and environmental safety
• Experience in marine environmental and hazardous material regulations and procedures
• Experience in cargo operations and effects on vessel ballast and loading
• Knowledge of ocean weather and sea state conditions affecting rig operations
• Knowledge of all regulations and laws as related to offshore drilling operations in the area of operations
• Proficient computer skills in office software and company proprietary software
• Effective communication skills: Fluency in written and spoken English required
• Excellent leadership, communication and management skills.
• Ability to develop good working relationships with other supervisors through interaction and participation in meetings.

Roles & Responsibilities

• Reports to Construction Manager.
• To assist in site supervision works.
• Coordinate internally with inter-department and externally with clients & consultants.
• Coordinating for the project planning, documentation and execution of works on site.
• Coordination,supervision & monitoring the progress of the project works on site,manpower mobilization, materials planning & ordering.
• Coordinate with the contractor, suppliers on all project implementation issues and attend site meetings when required.
• Assist in the preparation of the project schedule and coordinate for all submission.
• Responsible for the quality inspection of the bridge structure.
• Produce weekly site progress report and necessary submission.
• Attend meetings, conduct site inspection on work progress to ensure quality control in accordance to meet authority requirements.
• Ensure all legal requirements under Singapore laws are compiled and ensure all standard operating procedures comply with specifications quality standards statutory and regulatory requirements.

Job Requirements:

• Degree in Civil Engineering/relevant studied recognized by PE Board, BCA or IES registered Resident Engineer (RE).
• Minimum 5 years’ working experiences in marine sector.
• Familiar with costing, contract, regulations and building operations.
• Oversee all site projects operations, functions, and requirements.
• Able to handle AutoCAD or relevant drawings submission.
• Required skill(s): MS Office, M.S. Project, AutoCAD.

Responsibilities:

• Designs, plans, and handles testing, commissioning, software programming and supervision on site for BMS on project plan, specifications, and contract documents.
• Analyses plans, specifications, and contract to determine project requirements.
• Prepares submittals containing schematics, descriptions and technical literature as required. Maintains current design documents throughout project duration.
• Prepares engineering re-estimate reports and minimizes report variances.
• Perform testing & commissioning of BMS.
• HVAC experience and sequence of preparation for BMS
• Experience in BMS technical submittals preparation, method of statement, compliance statement and OMM.
• Experience in IO point schedules, assignments and materials selection with value engineering
• With logical knowledge in ACMV & HVAC system control logic.
• Network and MS office & project background knowledge is a must.
• Be aware of all kinds of risks and their controls in your work environment.
• Be a part of site EHS inspections, hazard/ risk assessments and recommend mitigation measures.
• Immediately inform the site EHS officer/site manager of any additional EHS risks.
  Stop the work if any unsafe conditions are identified.
• Project management skill required.

Requirements:

• Degree/ Diploma in Mechanical/ Electrical engineering or its equivalent

• Min 2 years related experience in HVAC/ BAS industry

• Strong customer management & problem solving skills

• Excellent communication & interpersonal skills

Roles & Responsibilities

• Reports to Construction Manager.
• To assist in site supervision works.
• Coordinate internally with inter-department and externally with clients & consultants.
• Coordinating for the project planning, documentation and execution of works on site.
• Coordination,supervision & monitoring the progress of the project works on site,manpower mobilization, materials planning & ordering.
• Coordinate with the contractor, suppliers on all project implementation issues and attend site meetings when required.
• Assist in the preparation of the project schedule and coordinate for all submission.
• Responsible for the quality inspection of the bridge structure.
• Produce weekly site progress report and necessary submission.
• Attend meetings, conduct site inspection on work progress to ensure quality control in accordance to meet authority requirements.
• Ensure all legal requirements under Singapore laws are compiled and ensure all standard operating procedures comply with specifications quality standards statutory and regulatory requirements.

Job Requirements:

• Degree in Civil Engineering/relevant studied recognized by PE Board, BCA or IES registered Resident Engineer (RE).
• Minimum 5 years’ working experiences in marine sector.
• Familiar with costing, contract, regulations and building operations.
• Oversee all site projects operations, functions, and requirements.
• Able to handle AutoCAD or relevant drawings submission.
• Required skill(s): MS Office, M.S. Project, AutoCAD.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• 1 year experience in gas company
• Experience in processing PO/DN

Base Salary + Allowance + Completion Bonus

5.5 day work week (alternate saturdays wfh)

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

Tasks and Responsibilities

• Assist Section Project Lead in day to day operations.
• Perform the assigned mechanical task under quality and schedule.
• Advise the project’s design mode & standard
• Familiar with Class regulation/rules, product, standard
• Report the project daily discipline (Man-hour/Schedule etc.)
• Able to work with other team members for the overall progress of the project
• Feedback for profession’s design mode & standard
• Train & Guide the other project mechanical engineer (AE or draft man) to work together.
• Study & Solve the project issues under mechanical responsibility
• Attend and report in project and section meeting
• Complete the assigned task for different project drawings or documents.
• Support Project Section Lead in Mechanical Technical issue.
• Coordinate with Shipyard /Consultant / Vendor
• Responsible to Mechanical Project Section Lead/ Mechanical Technical Lead
• Project Handling- New building project, Repair, Upgrading, Conversion project.

Job Requirements

• Minimum 5 years of relevant work experience in the marine/offshore industry Machinery/ Piping new-building engineering design.
• Familiar with Auto-CAD/ Microsoft Office/ AVEVA
• Familiar with Rules and Regulation from Classification Society and Authorities.
• Familiar with theory and calculation of marine/offshore Mechanical & Piping Design.

- Responsible of designing the Electrical system required to operate facility projects.

- Ensure smooth and proper execution of projects/contracts

- Supervision of construction works and co-ordinate with client’s representation, consultants and sub-contractors on technical issues

- Ensure quality of work is achieved and compliance of safety regulations

- Report schedule to Project Manager

- Attend site meeting with contractor on co-ordination and resolution of site problems.

- Must have good knowledge of generator electrical installation