Responsibilities:

• Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
• Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
• Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
• Undergo technical trainings and obtain technical certifications that are required to meet suppliers’ mandatory technical requirements
• Conduct knowledge transfer training (where required) 

Knowledge, Skills and Experience:

• Minimum 3 years of relevant experience
• Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing)
• Strong technical knowledge on the assigned solution domain/product
• Knowledge of product portfolio in other technology domain is desirable
• Expertise in enterprise products implementation, migration and support.
• Strong interpersonal skills with a customer-centric attitude
• Strong oral and written communication skills
• Strong attention to technical details, priority management and planning skills
• Ability to work independently with little to no supervision
• Results-oriented
• Strong documentation skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

• Plan and carry out preventive maintenance throughout the hotel to ensure that standards are maintained for guest comfort.
• Ensure the smooth daily operation in the department through supervision, delegation of duties and coordinate all engineering activities within the Hotel.
• Ensure the preventive/ corrective maintenance for all the hotel’s facilities are done promptly.
• Conduct routine checks and log data of all facilities, following up on faults and repair works if required.
• Perform property/ room preventive maintenance inspection and update.
• Perform incident investigation and prepares report.
• Assist in fire safety procedures within the Hotel
• Monitor the service and maintenance of all equipment and controls.
• Schedule preventive and corrective maintenance.
• Maintain the tidiness of the store, workshop and check on the tool inventory.
• Ensure that all spare parts are available for use whenever required and proper storage of supplies & materials.
• Maintain fire-fighting facilities and equipment in compliance to the Fire Safety regulation.
• Perform regular energy/ defect analysis and be involved in energy management.
• Keep up to date on safety-related administrative documents.
• Ensure his/her own safety and the safety of others during interventions and those of the external service providers.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by the local Council, Government and Manufacturer specifications.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Strive to honour the Accor Vision and demonstrate active use of Accor Values.
• Any other reasonable request within your range of competence as required by Management.

Responsibilities:

• Monitor and report on the progress of works
• Carry out inspection of engineering works prior to concreting, subsequent construction work and defects rectification works
• To carry out supervision and inspection of the works as directed by the Supervision QP, CRE,SRE, consultants or Superintending Officer
• To manage and supervise the Resident Technical Officer under his charge
• Ensure records of all engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are timely updated and properly kept
• Attending site, progress, variation and coordination meetings
• Verifying all reports and claims submitted by the contractors

Requirements:

• Possess degree in Civil/ Structural Engineering from a recognized university by PE Board Singapore
• Registered Resident Engineer with the Joint Accreditation Committee (JAC) of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES)
• Minimum 10 years' experience in supervision of institutional development with strong knowledge in civil engineering work, bored piling, structural steel and reinforced concrete construction
• Must be familiar with local regulations/ codes for civil & structural related to building projects
• A good team player and experience in leading a team of Resident Technical Officers
• Strong ability to interpret the Contract documents and drawings on the works to be carried out
• Ability to resolve site and technical issues, prepare and document detailed site progress reports
• Good knowledge in Microsoft Word and Excel
• Possess effective communication skills and able to interact with people at all levels

Job Description:

We are seeking a skilled and motivated Cloud Engineer with expertise in Azure to join our dynamic delivery team. As a client-facing professional, you will play a pivotal role in executing daily cloud operations and implementing cloud solutions for technical customer engagements. The ideal candidate will bring a combination of hands-on experience, client handling skills, and a collaborative mindset to contribute to the success of our cloud projects.

Key Responsibilities:

• Apply technical knowledge, hands-on experience, and customer insights to effectively operate and administrate a cloud infrastructure.
• Ensure all configurations adhere to high standards of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning with design documentation specifications.
• Implement/deploy configurations with automation principles, incorporating tools like Ansible, CloudFormation, Terraform, etc., and maintaining proper documentation for new projects.
• Participate in Cloud Migrations, particularly for VMs, using tools such as CloudEndure, Azure Migrate, with a preference for experience in migrations involving more than 20 VMs or databases.
• Collaborate with team members to engage clients in operational meetings, discussions, process improvement, and contribute to optimizations for the client’s environment.
• Stay updated on technical skills, certifications, market trends, and competitive insights, actively sharing knowledge within the technical community, especially in the cloud space.
• Resolve technical issues with proper documentation and adherence to SLAs.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a client-facing/delivery role with a focus on cloud operations and implementations.
• Hands-on experience with Azure cloud services and infrastructure.
• Familiarity with automation tools such as Ansible, CloudFormation, Terraform, etc.
• Experience in Cloud Migrations, particularly involving VMs and databases.
• Strong problem-solving skills with the ability to provide technical solutions.
• Excellent communication and client handling skills.
• Ability to collaborate effectively within a team.

Preferred Skills:

• Azure certifications (e.g., AZ-900, AZ-104, AZ-303, AZ-304).
• Experience in maintaining technical documentation.
• Knowledge of market trends and competitive insights in the cloud space.

Duties and Responsibilities

• Debug and assembly machine operations under the supervision of Line Manager
• Provide technical training in mechanical hardware, pneumatics, product change-over processes, crucial setup/alignment, and preventive maintenance.
• Provide on-site support during the installation process at customer sites.
• Compile manufacturing documentation for projects as part of the overall project documentation.
• Ensure adherence to budget and deadlines for pallets and critical stations.
• Perform other duties as assigned by the Line Manager.

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

Job Description

• Undertake detailed design in one or more of the following field of expertise: Civil (drainage, sewage), Bridge/Tunnel, Underground Excavation and Tunnelling works
• Execution of projects and liaison with the Client, Client’s Consultants, Contractor, and authorities to provide technical support for design
• Checker to obtain approval of design and drawings
• Analysis on structural components using various engineering software

Requirements

• Degree in Civil and Structural Engineering or its equivalent
• Prefer degree recognized by the Professional Engineers Board of Singapore for Associate level
• Minimum 5 years relevant experience
• Good exposure in the analysis and design of geotechnical works, concrete structures, steel structures, civil works, or soil-structure interactions
• Good knowledge of the various engineering design software and analytical tools
• Applicant who has lesser experience will consider for Engineer role

Key Responsibilities

1. Design, collect data, analyze and compile reports on a variety of difficult process engineering experiments, within safety guidelines
2. Perform hardware characterization on a variety of difficult systems, within safety guidelines
3. Troubleshoot a variety of complex problems, perform Root Cause Analysis and resolve a variety of difficult process engineering issues
4. Generate internal and external documentation for products, presentations and technical reports
5. Interact with customers to resolve a variety of difficult process engineering issues/problems with limited supervision
6. Measure film properties and interpret data
7. Identify, select and work with vendors and suppliers with limited supervision
8. Implement new technology, products and analytical instrumentation

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

1. To assist Director in monitoring and controlling of level of professional standard of work carried out by the project teams.

2. To carry out Complex Structures design and submissions to the authorities.

3. To carry out analyses using Finite Element Analysis software and trouble-shoot any error found.

4. To perform Value Engineering on structural schemes and solutions.

5. To assist Directors with the preparation of presentation slides.

6. To review problems arising during the course of each project and to initiate non-conformance preventive and corrective actions.

7. To report to the Director/ Associate on all matters regarding design and technical issues.

8. To develop and monitor Project from conception to completion.

• Ward/ SOC/ Clinic Settings opening
• No Experience welcome
• 5/ 5.5 days work week Opening

Job scope

• Perform admission process
• Answering to patient enquirers
• Assisting with registration
• Other ad- hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

Key Responsibilities:

• Complete definition and design of complex components, modules and sub systems. Contribute to the system engineering specification both within the field of one's expertise and broadening into other disciplines. Ensure designs meet market requirement specifications (MRS). Coordinate with project marketing and management to understand sub system requirements. Be able to chair architecture brainstorming meetings and drive the systems process to down select to a final architecture of a subsystem.
• Conduct detailed engineering analysis of sub systems using vast knowledge of design concepts and functional requirements pertaining to field of technical expertise and broadening into other disciplines. Assist in creating concepts for architectural design approaches. Evaluate architectures to provide recommendation for best system solution approach.
• Build and qualify prototypes of new designs, or procure entire subsystems from outsourced suppliers and test for compliance with detailed specifications
• Problem identification and troubleshooting a variety of difficult engineering problems in field of technical expertise, including serviceability and manufacturability.
• Support System Integration during the assembly and final testing of new product designs.
• Perform and coordinate tests as per internal as well as industry-accepted reliability specifications. Make suitable design or operational changes as required.
• Support system engineering projects that have a substantial mix of electrical, mechanical, physics, algorithms and software design, and understand the underlying system implications.
• Provide remote and onsite support to field support personnel as required.

Requirements:

• Bachelor Degree in Engineering or relevant studies
• More than 5 years of relevant experiences as mechanical or electrical engineer preferably with some CAD design or electrical design experience
• Willing to work in lab environment
• Hands-on, willing to learn and proactive
• 5% travelling commitment

Working Location:

Science Park II

Cloud Engineer

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

www.accenture.com.

As a Cloud DevOps Engineer, the responsibility of your role includes:

· Understand the client’s SDLC requirements.

· Design and implementation of automation to enable developer teams to manage, deploy and scale their application in the target Cloud environment (Azure/AWS/GCP), including Kubernetes-based Platforms.

· Analysis and Setup of platform tools that are suitable for the client environment, inclusive of Infra-as-Code (IaC), monitoring tools and testing tools

· Investigate and resolve technical issues in the various SDLC environments.

· Design operational processes for the client to operate in production.

· Opportunities to lead DevOps teams.

Requirements:

· Work experience as a DevOps or Software Engineer

· Work experience on Linux-based Infrastructure

· Work experience with Cloud Service Providers

· Knowledge in containerization (Preferably Kubernetes)

· Knowledge in a IaC coding tools (Terraform/Ansible)

· Proficiency with Git-related tooling

· Proficiency in DevOps principles and Agile Methodology

· Problem-solving attitude

· Willing to collaborate with various teams and stakeholders.

· Passion in learning new technologies.

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Responsibilities:

• Continuously review, develop, and enhance the security framework, information security policies, processes, and guidelines to align with industry best practices.
• Monitor information security alerts, triage, and effectively mitigate and escalate issues as needed to maintain a secure environment.
• Identify security gaps through comprehensive threat risk assessments, proposing and implementing effective mitigating measures.
• Collaborate closely with the IT infrastructure team to evaluate, implement, and enhance various security components, including network perimeter security, endpoint security, SIEM, secured remote access, MFA, Identity Access Management, and Privileged Access Management.
• Stay informed about industrial IT security advancements and proactively introduce relevant security enhancements to the IT infrastructure and systems.

Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum of 2 years of substantial and proven work experience in cybersecurity management and security governance.
• Proficiency and deep understanding in a minimum of four security tools, with specific expertise in CyberArk and Identity and Access Management (IAM).
• Possession of industry-recognized certifications such as CISSP, CISM, CISA, or equivalent IT security certifications will be an added advantaged.
• Strong interpersonal and communication skills, essential for effective collaboration and conveying technical information.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

YOUR DAILY JOURNEY

As a member of a multidisciplinary development team, the Build Engineer will collaborate with different teams in Singapore Studio and other Ubisoft Studios to design, implement and maintain CICD pipeline solutions for production

WHAT YOU WILL DO

• Monitor, communicate and resolve CICD pipeline incidents. Follow up on topics in relevant support channels
• Collaborate with development team to improve the reliability, scalability and performance of the pipeline solutions
• Collborate with Production to support co-development studios and external teams
• Identify potential risks and challenges, to actualize optimal pipeline solutions
• Manage and maintain source control branches, integration flows
• Setup and maintain server resources such as build machines
• Maintain documentation for workflow methods, pipeline solutions and project tools, and promote best practices
• Manage access permissions for various project resources like Perforce and AD

The candidate will work on developing an intelligent and sustainable Energy Management System (EMS) for Residential Air Conditioning (RAC). The candidate will assist in:

• Developing learning-based algorithms to optimize RAC operations based on energy cost, PV energy generation, and comfort requirements.
• Developing predictive models.
• Conducting and evaluating the control strategies in case studies.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

The ideal candidate for this position will have experience in Networking technologies such as Routing, Switching, and experience in Ansible (Yaml), python and scripting for creating Network Automation.

Responsibilities:

• Maintain and upgrade client’s network and connectivity to other offices, regional exchanges, collocation sites
• Provide network design, solution deployment, and technical documentation for network and security related equipment such as Firewall, Load Balancer, IPS, proxy etc
• Translates business requirements into technical designs that ensure availability, stability, scalability, security and ensure the solutions comply

 Competencies Required:

• Knowledge of routing, BGP, OSPF, EIGRP, IP multicast, QoS, VPC, Spanning-tree
• Proficiency in managing Cisco, Checkpoint, PaloAlto and Fortinet firewalls
• Familiarity with network monitoring and troubleshooting/analysis tools, such as Solarwind, Netscout InfiniStream, WireShark, NetFluke, ServOne etc.
• Familiarity with network tools to improve network infrastructure performance
• Experienced in network automation concept (NetDevOps) and tools (python, ansible, git)
• Working knowledge of ITIL framework related to Incident, Change, Request...

Qualifications Required:

• Degree in Business Information Technology/Information Technology/Computer & Communication Systems/Computer & Network Technology/Computer & Networking
• CCNP or the equivalent professional certificates
• Excellent spoken and written English skills.
• Experience of working in a multi-cultural, virtual team, across multiple geographical regions

• Regular team buildings
• 18 leave days / Year
• Insurance: GP, Life Insurance, Dental & Optical reimbursement
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity. p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies. q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

q) Any other duties assigned.

Experience and Qualifications

a) Degree holder in engineering or business administration with 3-5 years or Diploma/O Level with 5-10 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider

b) Well-versed in ERP software, preferably SAP B1.

c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)

d) Excellent interpersonal and communication skills, able to interact with people of all levels

e) Good commercial knowledge of the aviation industry.

f) A team player- capable of interacting with internal and external (customers) stakeholders.

Responsibilities:

• Organize full lifecycle software design and development
• Prepare specifications and determine operational feasibility
• Organize documenting and maintenance of software functionality
• Integrate software components into a fully functional software system
• Provide support and consulting on software systems usage
• Ensure compliance with project plans and industry standards

Requirements:

• Background Electrical/Electronic engineering/Computer science or related discipline
• Experience in the automation / manufacturing industry
• Programming skills in PLC or C++/C#

For interested applicant, kindly send your resume in Word/PDF format include the following in your resume to [email protected]

1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

About the job

This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. This role works closely with store co-workers, super users, Service Office IT team and external IT vendors to ensure high availability, stability, and security of IT system to support store activities and operations.

Your assignment

• Perform day-to-day IT operations and support activities in the store to ensure that IT systems perform with high availability, performance, and security
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
• Perform Store IT support according to IT policies, standards, and SOPs
• Support IT audit, compliance, and security reviews and assessments
• Support implementation of local Store IT project activities within planned scope, schedule, and budgets
• Support Store super users in testing, training, implementation, and upgrade of Store IT systems including associated technical documentation
• Support and coordinate with Service Office IT in system security patches and anti-virus updates on Store IT systems on a needs basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
• Support Service Office IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required or rostered

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Possesses teamwork and service-oriented mindset
• Strong sense of achievement in driving IT operational support

Knowledge:

• At least a Diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
• Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities:

• Install and configure computer hardware, operating systems, servers, storage, networks, printers, and applications
• Maintain, monitor, troubleshoot and support computer systems and networks including POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• Able to work under time pressure with problem solving, priority driven, and business focused approach
• A technical, logical thought process with strong communication skills and has a good command of English

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart