Job Description

• Handle buffet delivery, set-up and collection.
• Handle tingkat delivery.
• Collect payment for orders on cash-on delivery terms.
• Maintain cleanliness and hygiene of the assigned catering vehicle.
• Manage inventory level and condition of the allocated catering equipment.
• Any other tasks as and when assigned by Management.

Requirements

• Secondary school education.
• Possess class 3 or 4 driving license with clean records.
• Service-oriented with a pleasant disposition.
• Required to work on weekend and public holiday.
• Job requires lifting of equipment.

Responsibilities:

· To handle order processing and expedite customers’ orders to ensure on-time delivery of goods

· Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements.

· Liaise with internal departments to expedite the sales order.

· Perform any other admin duties as assigned

· Maintain a good filing system of customers’ buying history from SLS

Requirements:

· At least GCE “O’ levels or equivalent

· At least 2 years working experience in customer service

· Possessing shipping knowledge on Malaysia Import and Singapore Export is added advantage

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Proficient in MS Excel and Word

· Knowledge on JD Edwards will be an added advantage

· Must be willing to work in Tuas

Other details

· Company transport provided at Jurong East, Choa Chu Kang and Woodlands

· Continuous training & development opportunities available

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Duties & Responsibilities

• Fully responsible for the MRO operations at site (Buying, sourcing, stores and inventory management)
• Achieve agreed KPIs (Safety, compliance, Stores management, sales and business developments)
• Deliver customer’s contractual commitments, including Price and Engineering Benefit Savings, Inventory Reduction, and Logistical Cost Reduction
• Identify, implement, and manage consigned stocks within contractual commitments
• Provide ERIKS and customer’s management teams, with required reports, Key Performance Indicators, and feedback to contribute to the effective planning, budgeting, and performance management, within agreed timeframes
• Utilize established preferred sources of supply where possible and where supply chain agreements are not in place, develop supplier relationships that deliver minimized costs within agreed service level commitments
• Responsible for their own, their staff, and visitor’s health and safety within their operation, for the promotion of health and safety in line with ERIKS and their Customer’s Health and Safety policies and procedures. Managers are responsible for reporting all cases of non-conformance
• Ensure Ethics & compliance with all the company’s applicable management systems policies and procedures
• Ensure that reporting team members have clearly defined roles and objectives and that they are developed and motivated to achieve the required standards of performance
• Other assigned tasks and responsibilities

Pre-requisites:

The ideal candidate shall be able to thrive in a very demanding work environment, have a goal-getter mindset, pay attention to details, and ensure to fulfill all agreed KPIs.

In addition, the candidate shall possess the following:

• Possess at least a Degree in Operation, Supply Chain Management or Engineering

(but good relevant job experience will be considered, especially business development skills)

• Managing Team, coordinating with external stakeholders (Suppliers/Vendors/customers)
• Minimum of 5 years of operational experience, especially in warehouse inventory and operations management.
• Experience in business development or management experience will be a plus.
• Knowledge of industrial consumables / MRO market and products and their applications will be an added advantage.
• Proficient user of Windows-based programs.
• Experience in fully integrated systems(ERP) based on sales order processing and stock management systems such as SAP systems.
• Excellent in Communication

The Job:

• Manage & supervise SCC with resourceful planning on scheduling, monitoring via GMSS & Pronto System, including carrying out Customers Survey to measure the service level with aim of improving SCC
• Consolidating and analysising of data; improve the work flows and maximize the productivity and efficiency of service department
• Reports generation, to track service performance, support decision-making and ensure regulatory compliance.
• Tender participation in after-sales services

The Person:

• Able to work under pressure
• Bachelor of Science in Office Administration; 2-Years Certificate in Computer Secretarial, or relevant
• 2-4 years experience in the Material Handling Industries, skilled in operations Management, understanding both internal & external needs to meet expectations
• Soft skills, able to transfer skills, expertise and knowledge to all team members

• 5 days, Tuas, Transport provided
• $4500 - $5500 basic salary, AWS, performance bonus
• Allowances, career growth
• Good learning environment

Main Purpose of Role:

Responsible for the installation, commissioning, testing, and servicing of equipment throughout its lifecycle. Ensure the delivery of high-quality, fit-for-purpose equipment and services while meeting client expectations.

Responsibilities:

• Diagnose problems or malfunctions in equipment, assess service requests, and perform technical interventions such as repairs, maintenance, or replacements.
• Carry out commissioning and testing of installations or components in line with project requirements, protocols, and safety regulations.
• Ensure seamless field service operations by handling technical, logistical, and administrative tasks. This includes documentation management, planning, and communication.
• Perform disassembly and assembly of equipment, including physically intensive tasks. Engage in machining activities such as drilling, sawing, or welding.
• Adhere to health and safety standards while ensuring project timelines and goals are met.

Requirements:

• Possess a Degree in Engineering
• Minimum 2-3 years of relevant experience as Service Engineer, preferably in cranes or wire ropes)
• Prior experience in equipment servicing or manufacturing is an advantage
• Client-oriented mindset, Strong planning and organizational skills
• Progress monitoring and follow-through
• Adaptability in dynamic environments
• Effective problem analysis and resolution
• Self-motivated, team player, and able to work independently
• The role involves physically demanding tasks and may require travelling to client sites

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

Job Description

Handles customer’s enquiries

Update customers on the status of their orders

Creation of receiving documents, delivery orders and invoices

Liaise with relevant departments to ensure on time delivery

Attend to customers' feedback

Maintains proper filing of documents

Follow up with customers on their material collection status

Perform other ad-hoc duties as assigned by superiors

Job Requirements

Candidate must minimally possess an O Level or ITE Certificate.

Positive working attitude and ability to work independently.

Meticulous, good communicator with an eye for detail.

2 years of relevant work experience preferred.

Singaporean only.

Job Description & Requirements

• Supports technical solutions
• Recognizes problems that are beyond capabilities and is learning from the experts in the area
• Supports new capital equipment purchases and implementation
• Supports cell layouts and process improvement initiatives
• General understanding of Six Sigma and lean tools to improve processes
• General understanding of Design for Manufacturability and Assembly (DFMA) concepts and supports new product introduction
• Represents the company with our customers
• Supports updates to management on operations status
• Learns the steps involved to incorporate process improvements
• Supports the manufacturing floor for any process related questions
• Creates and maintains process documentation and updates work order documentation
• Supports implementation of basic engineering changes
• Adheres to applicable Quality System requirements
• Supports Process Flow Charts, PFMEA, and Control Plans
• Learns from more senior Operations Engineers. May guide/direct Manufacturing Specialists.

Responsibilities:

• Understand the infrastructure system, line routes and terminal constraints
• Empowered to plan terminal activities independently, with the most optimal use of terminal resources
• Execute planning activities within a defined framework/system with dependencies on other processes
• Monitor, review and highlight any gaps in the performance and ensure prompt delivery of customer orders and expectations
• Jetty Planning: Plan all vessels and barges at the jetties based on prevailing operational planning guidelines
• Calculate laytime based on available vessel and shore tank information, norm times and planned activities
• Maintain contact with relevant third parties in the days prior to arrival
• Coordinate closely with Operations to monitor progress of running operations, scheduling (hardware) for upcoming vessels
• Truck Planning: Review and coordinate trucking timeslots to ensure no conflict in infrastructure usage with other terminal activities
• Manage and coordinate with Operations for manpower availability to support trucking activities
• Transfers Planning: Plan ITT Including ITT Blend within the logistics program
• Plan External Pipeline transfers
• Align the Truck and Drumming activities with the marine and ITT movements
• Perform signal conflicts and delays and triggers discussion with CS and Operations
• Act as the single point of contact between the Account Managers and the CCR (Operations) for planning and progress related communication (except for urgent customer-fronting issue)
• Lead planning discussions between CS and Operations (morning meetings, issue resolution etc)
• Represents Vopak’s interests when dealing with third parties, including but not limited to shipping agents and bulk transporters
• Coordinate with Operations and Maintenance on the impact and timing of infrastructure downtime, to minimize customer impact and optimize use of maintenance resources
• Manage periodic and preventive maintenance requests, and contribute to the superior safety standards expected of Vopak
• Contribute to reviewing existing customer service planning and logistics process in their area of work to generate new ideas for continuous improvements
• Monitor trends and evaluate opportunities for implementation

Requirements:

• At least 3-6 years of experience in highly dynamic, fast paced environment
• Experience in terminal operations
• Operational or Logistics experience in Oil & Gas or bulk logistics is a strong bonus
• Experience in maritime / vessel operations is a bonus
• Relevant experience in (industrial / B2B) a fast paced environment
• Degree in any business discipline (for new hire)
• Robust personality with positive energy and outlook
• Relentless will to optimize and improve: solution creator
• Ability to communicate effectively
• Ability to collaborate comfortably at all levels
• Accuracy in order management and reporting
• Detailed and meticulous
• Speed and accuracy
• Team Player
• Competent in using in-house ERP system

Position: Sales Support Coordinator

Roles & Responsibilities

The Coordinator will support day to day coordination activities to the sales department in the customer service department. He/ She is responsible to assist in customer enquiry and ensure order fulfilment to meet organization on time delivery objective.

Responsible in handling sales enquiries

Handle full spectrum of order processing and coordinate deliveries/shipping

Tracking of sales orders to ensure order are on schedule and are send out in timely manner

Effectively communicating with customers in friendly manner, resolving any issues that arise professionally

Requirements:

• Min ‘N’ level or higher with 1 to 2 years relevant work experience preferred

• Entry level applicants are welcomed

• Competent in MS Office (Word/Excel) applications. Familiarity with Autocount software is an added advantage

• Good communication and interpersonal skills

• Detail oriented and able to multi-task

• Demonstrates sense of initiative with the ability to work independently and as a team player

• Results-oriented and able to abide by tight deadlines with a strong sense of responsibility

• Able to start work within short notice/immediately

Job Description

• To be able read Electrical/Instrumentation Drawings

• Experience in Electrical wiring troubleshooting

• Has Knowledge in Instrumentation & Motor Control

Job Requirement

• ITE in Electrical

• Able to write Service Report

• Able to follow the safety procedure

• Computer Literate

• Can work independently

• Willing to work overseas & accept offshore/onboard assignment

Job Benefits

• Positive and close knitted working environment

• Training Provided

• Onboard Allowances

• Group Hospital Surgical Insurance/ Group Personal Accident Insurance

• Annual leaves starting with 14 days and up to 21 days

Working location:

15 Kwong Min Road

Singapore 628718

Job Description

• To be able read Hydraulic Circuit Drawings

• Experience in Heavy machinery related to hydraulics such as crane, winch & HPU tc..,

• Experience working in any Marine Vessel /Ships

• Has Knowledge in Instrumentation & Motor Control

Job Requirement

• ITE in Mechanical

• Able to write Service Report

• Able to follow the safety procedure

• Computer Literate

• Can work independently

• Willing to work overseas & accept offshore/onboard assignment

Job Benefits

• Positive and close knitted working environment

• Training Provided

• Onboard Allowances

• Group Hospital Surgical Insurance/ Group Personal Accident Insurance

• Annual leaves starting with 14 days and up to 21 days

Working location:

15 Kwong Min Road

Singapore 628718

Job Description

Overall Job Summary

The incumbent is responsible to provide support in the day-to-day overall HR and office administration functions, including handling of administering pay and employee benefits, recruitment and selection, training and development, updating of HR policies and procedures, employee relations and administrative matters.

Responsibilities and Duties

• Advertise, search and schedule candidates for interview
• Process clients’ monthly payroll and CPF
• Manage end-to-end process of on boarding and off boarding of employees
• Handle EP, work pass application, renewal, and cancellation
• Support daily administration/operations matters
• Other admin duties assigned by the Manager

Job Requirements

• Minimum 2 years of relevant HR experience with a diploma / degree in Human Resources Management or equivalent.
• Possess effective verbal and written communication skills.
• Resourceful, initiative, self-motivated, diplomatic and people-oriented.
• Good team player and yet able to work independently with minimal supervision.
• Ability to multi-task with good time management skills.
• Proficient in Microsoft Word, Excel, Power-point and IT savvy.
• Experience with Opensoft and Success Factors HRIS software will be an added advantage.
• Able to commence employment within short notice.

Job Description :

• Responsible for all the handshake tests, writeup creation, demo arrangement, sample graphic submission, ICONICS license handling, server arrangement.
• Responsible for Writeup and GUI preparation, Backend development monitoring, server arrangement.
• Designing network architecture, VLAN, network switches and firewall selection, server selection, procurement on network devices, IP assignment, rack assignment, rack power calculation and UPS selection, port assignment
• Monitoring project progress, attending to technical discussions, providing technical support, arranging Software requirement (EMS and MMS), implementing Smart solution
• Getting quotations, PR arranging, PI arranging with BM team, product delivering, attending technical discussions, project progress monitoring, resolving issues
• Selection of licenses, getting quotation from HQ, approving PR, optimizing license requirements, distributing license keys, holding all the license details for past and current projects
• Contacting ICONICS support team, raising tickets to clarify issues, updating status of the issues, arranging monthly meeting with ICONICS, meeting minutes creating and sharing, distributing details of critical fixes, testing new requirements
• Referring technical specs, providing server and license requirement, attending to tender meetings
• Creating and amending technical guidelines for ICONICS, G5, third party integration, graphic creation, project management, D&A, network designing, license selection, server selection, training manual

Requirement :

• Candidate must possess Diploma or Bachelor's Degree in Mechatronic or Electrical & Electronic Engineering
• Possess good interpersonal and communication skills
• Positive working attitude with pleasant personality
• Knowledge of C++/ Phyton/ PLC is needed
• Knowledge in HVAC systems, SCADA software, Building Management systems would be an added advantage

We regret that only shortlisted candidate(s) will be contacted.

As a Sales Engineer / Senior Sales Engineer, you will join our dynamic sales force in developing new businesses and providing professional solutions to our potential clients. Identify new sales opportunities through prospecting.

Job Description:

• Originate and close opportunities to develop new market segments, product groups and channels.
• Identify and canvass new sales opportunities and market through prospecting.
• Develop and plan sales strategies to meet monthly sales targets and progressive KPIs.
• Respond efficiently to customers’ technical or commercial queries and consistently meets customers’ expectation.
• Work closely with General Manager to develop and implement sales and service strategies to achieve committed sales target.
• Work closely within Sales Department to manage and expand existing business and contribute to meet sales KPI.
• Travelling to be expected.

Requirements:

• Diploma or Degree in Engineering, preferably in Marine, Mechanical or Mechatronics field.
• Have a strong and successful sales experience for more than 5 years in marine industry.
• Positive working attitude and self-motivated.
• Preferred who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components MRO.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

• 5 days, Tuas, Transport provided
• $4500 - $5500 basic salary, AWS, performance bonus
• Allowances, career growth
• Good learning environment

Main Purpose of Role:

Responsible for the installation, commissioning, testing, and servicing of equipment throughout its lifecycle. Ensure the delivery of high-quality, fit-for-purpose equipment and services while meeting client expectations.

Responsibilities:

• Diagnose problems or malfunctions in equipment, assess service requests, and perform technical interventions such as repairs, maintenance, or replacements.
• Carry out commissioning and testing of installations or components in line with project requirements, protocols, and safety regulations.
• Ensure seamless field service operations by handling technical, logistical, and administrative tasks. This includes documentation management, planning, and communication.
• Perform disassembly and assembly of equipment, including physically intensive tasks. Engage in machining activities such as drilling, sawing, or welding.
• Adhere to health and safety standards while ensuring project timelines and goals are met.

Requirements:

• Possess a Degree in Engineering
• Minimum 2-3 years of relevant experience as Service Engineer, preferably in cranes or wire ropes)
• Prior experience in equipment servicing or manufacturing is an advantage
• Client-oriented mindset, Strong planning and organizational skills
• Progress monitoring and follow-through
• Adaptability in dynamic environments
• Effective problem analysis and resolution
• Self-motivated, team player, and able to work independently
• The role involves physically demanding tasks and may require travelling to client sites

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files.
• Assist customers in checking-in and out of their vehicles from the workshop.
• Attend phone calls, emails, and drive-ins to address any customer concern.
• Conduct transactions with system; walk customer through correction(s) and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Effectively handle multiple priorities, organize workload, meet deadlines, and perform detailed daily record keeping and reporting.
• Parts ordering and inventory.
• Ad-hoc duties assigned by the company.

Requirement:

• 2 years of experience working in an automotive related industry preferred.
• Possess a Valid Singapore Class 3 driving licence.
• Able to work under minimum supervision.
• Strong team player & problem solver.

Working Hours: 5.5 days week

Job Details:

Responsibilities:

• Provide excellent customer service in the retail front office operations.
• Handle incoming enquiries and requests from residential customers.
• Engage in daily operations, actively contributing to problem resolution and providing customer service support.
• Explain invoices, address account-related queries, and manage retail contracts effectively.
• Able to understand and explain well on the company’s price plans and services.
• Communicate clearly and effectively with customers, ensuring a positive interaction.
• Demonstrating empathy and patience in handling customer concerns.
• Recording customer interactions and transactions accurately in the company’s system.
• Adhering to company policies, procedures, ethical standards, code of conduct, and compliance with relevant regulations and laws.
• Safeguard customer confidentiality and privacy throughout all interactions.
• Participate in system / process enhancement projects to improve overall efficiency.

Requirements:

• Preferably holding a degree or diploma.
• Some prior experience in customer service is desirable.
• Seek individuals who align with values emphasizing service excellence.
• Possess a positive and proactive working attitude.
• Demonstrate self-motivation, independence, and a proactive approach to tasks.
• Exhibits a willingness to learn and is prepared to grow with the organization.
• Demonstrates strong teamwork, with good interpersonal and communication skills.
• Exhibits an achievement-oriented and results-driven approach.
• Proficient in communication using multiple languages, including English and Mandarin. Proficiency in Malay is considered an added advantage.

Others:

• 5-day work week.
• Working Hours: Mondays to Fridays 9am to 6pm.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”), you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

• To plan, coordinate and execute quality assurance and quality control of project.
• To ensure all products are executed in accordance to contract specifications.
• To liaise and coordinates with suppliers / sub-contractors to ensure quality control.
• Facilitate in monitoring material status updates and traceability records while maintaining scheduled workload.
• To conduct QC inspection and record on all the incoming materials.
• To record all inspection results in the appropriate inspection records.
• To highlight to superiors all non-conformities found during inspections.
• Facilitate on off-site inspection/ sampling / testing and submission of materials
• Maintains safe, secure, and healthy work environment and aiming for zero accident
• Making sure sites meet legal guidelines, and health and safety requirements
• To prepare all the Quality-related reports.
• Any other ad-hoc duties as and when assigned

Job Description

- Communicate and process customers' orders into system.

- Generate Packing List and Invoices.

- Coordinate with Logistics team and delivery schedules with customers.

- Liaison with customers on stock availability and delivery via email and phone.

- Perform invoice accountability after delivery is completed, communicate with customers on lapse of invoices.

- Perform stock depletion in systems to tally inventory stock balance.

- Perform analysis of sales to assess business marketing approach.

- Record information of delivery receipts by customers into system.

- In charge of buying all expendable stock used by the Admin and Ops Team.

Job Requirements

- Good communication skills.

- Knowledge of using basic microsoft softwares and analysis functions

- Team player with good positive work attitude and able to take instructions well.

- Work with a passion to learn.

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com

Job Scope:

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.

Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply!

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

Responsibilities:

• Support in the registration of vessels, ITT, trucking and drumming orders in MyService accurately
• Update customer orders based on instructions from Account Manager
• Create relevant feed/run down order in the Industrial Terminals
• Coordinate and plan drumming activities
• Book time slots for trucking activities
• Liaise with haulier to optimize planning
• Coordinate service disruptions with Account Manager and Operations
• Coordinate and plan drum delivery and collection
• Conduct relevant Customs Clearance Processes
• Handle shipping and ITT documentation
• Handle prevailing administrative tasks for the department
• Perform relevant dispatcher activities on the terminal
• Assist Account Managers with manual inventory reports for customers
• Create all other prevailing periodic reports, including Qliksense

Requirements:

• At least 3 years experience in a dynamic admin role
• Experience with common office software (email, MS Office / Google suite)
• Experience in a maritime or Oil & Gas administrative role is a strong bonus
• Degree or Diploma in business discipline

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Required to work 5 days work week including weekends and public holidays. Rotating shift.
• Required to work in shift and shift allowance will be provided accordingly.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Have experience in working contact center industry will be an added advantage.
• No working experience is welcome to apply as on-the-job training will be provided.

Working Location:

• Woodlands North Coast (Next to Republic Poly)