Role Summary

• Provide on time response to customers ‘requests in quotation, service, support, and meeting delivery date.
• Manage global account management with counterparts in better serving our global key account customers.
• Manage and grow assigned customers in term of sales figure, gross contribution, pricelist, VMI, terms & conditions, payment term and any sales contract/agreement set with the company's direction.

Responsibilities

• Generates proposals & quotation.
• Generates and provide selling price to ISEs.
• Perform solo customers' visits for local & overseas.
• Generates customer visits both local & overseas itinerary.
• Provides sales & technical support to respective customers.
• ad hoc duties as assigned by Business Development Manager.
• Generates timely month order intake for monthly forecast reporting.
• Provides marketing support for promoting company's products and brands.
• Generates timely New Business Opportunity (NBO) update for monthly report .
• Perform in accordance with KPIs, goals and sales budget set by the Superior.
• Generates annual pricelists and contractual agreement with respective customers.
• Conduct sales presentation to new or existing customers in promoting company profile.
• Generates request for costing form upon new part number development with costing team.
• Provide timely monthly business review update on sales performance for respective customers.
• Analyses issues, provide problem solving and improve processes on a day-to-day basis as required.
• Liaises & correspond with local & overseas suppliers and manufacturers in supporting customers' requests.
• Suggests improvements to increase efficiency and improves communication of departmental and functional information.
• Assist Account Manager / Business Development Manager in organising exhibitions in Asia Pacific & Middle East region.

Requirements

• Diploma / Degree in any discipline with minimum 3 years' experience of relevant role in Engineering.
• Prior Experience relating to the Oil & Gas industry or experience handling polymer products.
• Able to use M3 Lawson in checking sales history for price comparison.
• Good understanding of revision standards, transmittal requirements, engineering technical routing, and non-conformance controls.
• Ability to comprehend Engineering Drawings, Geometric Dimensioning & Tolerancing is an advantage.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref18 # trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd | EA License No: 19C9950

EA Personnel: Darrell Lee | EA Personnel Reg No: 23113464

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets