JOB DESCRIPTION:

•

To supervise and ensure works are in accordance with the contract drawings and specifications.

•

To liaise with consultants, clients and subcontractors on the progress of M&E works.

•

Prepare method statement, shop drawings, installation / T&C check sheets, work progress report and other relevant documents for M&E related works with project teams.

•

Coordinate / prepare technical submissions with suppliers / subcontractors. Assist the Project Manager on all M&E matters including preparing M&E Master Construction and T&C Schedule.

REQUIREMENTS

•

Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma, bachelor’s degree/Post Graduate Diploma/Professional Degree in Engineering (Mechanical/ Construction-Related)

•

Minimum 2 years working experience in M&E construction industry or similar capacity.

•

Good knowledge in Building M&E services, with project site experience in ACMV/ Fire Protection & Electrical Systems for M&E specifications, installations and maintenance.

•

Able to read and understand construction drawings and detect discrepancies for combined services.

•

Self-driven, independent and team-player.

•

Understand local legislations on M&E works.

•

Good problem-solving skills and ability to learn

JOB DESCRIPTION:

•

To supervise and ensure works are in accordance with the contract drawings and specifications.

•

To liaise with consultants, clients and subcontractors on the progress of M&E works.

•

Prepare method statement, shop drawings, installation / T&C check sheets, work progress report and other relevant documents for M&E related works with project teams.

•

Coordinate / prepare technical submissions with suppliers / subcontractors. Assist the Project Manager on all M&E matters including preparing M&E Master Construction and T&C Schedule.

REQUIREMENTS

•

Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma, bachelor’s degree/Post Graduate Diploma/Professional Degree in Engineering (Mechanical/ Construction-Related)

•

Minimum 2 years working experience in M&E construction industry or similar capacity.

•

Good knowledge in Building M&E services, with project site experience in ACMV/ Fire Protection & Electrical Systems for M&E specifications, installations and maintenance.

•

Able to read and understand construction drawings and detect discrepancies for combined services.

•

Self-driven, independent and team-player.

•

Understand local legislations on M&E works.

•

Good problem-solving skills and ability to learn

JOB DESCRIPTION – IT Infrastructure Engineer (Storage & Backup Platform)

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Shall perform the following administration activities for storage and automate them to the extent possible:
• Storage Area Network
• Provide Installation, administration and maintenance support for Storage Area Networkand Enterprise Backup.
• Health check and monitoring of the storage devices.
• Integrate the storage solution’s hardware and software into the customer’s operatingenvironment and ensure full interoperability.
• Regularly update the firmware.
• Ensure comprehensive documentation of the storage solution is in place.
• Prepare test plan in consultation with the customer to ensure the solution can functionfully.
• Enterprise Backup Administration and management of Symantec or Commvaultbackup environment.
• Backup job configuration and scheduling.
• Backup server performance tuning.
• Troubleshoot any backup related.
• Capacity planning for tape libraries and backup servers.
• Perform Disaster Recovery (DR) for all the critical systems and ensure successfulrebuild of Production or DR servers after each DR should the need arise.
• Identify potential changes and system improvements for consideration andimplementation (continuous improvements)
• Create, maintain and distribute reports of progress to Technical Operations Manager.
• Any other ad-hoc tasks assigned.

JOB REQUIREMENTS

• Minimum requirements the resource(s) personnel assigned must be a certified Storage (SAN) and/or Backup Administrator in administration and troubleshooting, in a 24×7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts).
• He/she is/are expected to cover level 1 and level 2 storage related problems and must be an experienced administrator in the following technologies:
• Good knowledge of EMC, Hitachi, and Huawei storage systems
• At least 5 years of relevant working experience in infrastructure support is required forthis position
• Soft Skills:
• - Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
• - Good problem solving and logic skills
• - Good communication skills (verbal and written) in English
• - Excellent customer management skills

Qualifications:

• - Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• - Information Technology Infrastructure Library (ITIL) foundation certification

☑ Basic $ 4000 - $ 6000

☑ MNC - High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm )

☑ East Region – Semicon

Job Description

• Develop and manage project schedules from design to commissioning.
• Estimate durations, resources, and prepare progress reports.
• Handle tender submissions, site planning, and progress monitoring.
• Manage EOT claims and oversee RI/TOP schedules and handovers.

Job Requirements:

• Diploma/Degree in Civil Engineering or related
• Min 3 years of experience in construction planning building-related facilities.
• Proficiency in MS Project Planner, Primavera, or Synchro.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

☑ Basic $ 4500 - $ 6000

☑ MNC - High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm )

☑ East Region – Semicon

Job Description

• Conduct regular inspections to ensure compliance with method statements and BCA guidelines.
• Create and implement effective QA/QC plans to maintain consistent project quality.
• Prepare accurate QA/QC reports and assist in QM submissions.
• Manage site memos, communicate non-conformances, and oversee corrective actions.
• Coordinate with external bodies like BCA for assessments and manage testing requirements.

Job Requirements:

• Degree/Diploma in Civil Engineering or related field.
• Min 3 years of QA/QC experience in the construction industry, preferably in semiconductor projects.
• Strong understanding of BCA's Good Industry Practice (GIP) guidelines.
• Experience with CONQUAS assessments and quality control documentation.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

☑ Basic $ 4500 - 6500 + Transport Allowances $350 - $1050 ( Own Transport ) + OT Pay + Standby Allow + AWS + High Variable Bonus

☑ 5 Days, Flexi Hours – 24/7 standby once a month, $120/pay

☑ Location: Central

☑ Healthcare MNC - Medical Device & Equipment Manufacturer

☑ Good Benefits & Career Prospect

Job Responsibilities:

• Install and upgrade Windows OS and software.
• Troubleshoot and resolve network and system issues.
• Manage user accounts, permissions, and backups.
• Support IT projects, including ERP implementation.
• Provide technical support for hardware, software, and networking.
• Collaborate with external vendors for issue resolution.

Job Requirement:

• Bachelor's degree in Computer Science or related field.
• Min 1 – 3 years of IT support experience.
• Proficient in Windows OS, Office 365, and Active Directory.
• Strong troubleshooting and problem-solving skills.
• Experience with PACS, SQL, and network security is a plus.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Kam Soo Leng (Yvette)

Registration: R22107492

KILLINEY 咖啡馆

聘请兼职厨房助理

近大成地铁，5 天制，周末和公共假期休息。谢绝中介

630am-1030am, $12/hr

有兴趣 whatsapp/call 91461731

Killiney Cafe

Hiring part time kitchen helper, help to prepare ingredients etc

Near TaiSeng MRT, 5 days work week, weekends and Public Holiday off, agencies not welcome.

630am-1030am, $12/hr

If interested kindly whatsapp/call 91461731

Essential Functions (Responsibilities):

- Develop and grow key accounts in the Oil & Gas sector, Pharmaceutical and other industrial sectors contribute company growth objectives in Singapore.

- Provide technical sales support and consultation to clients for the sale of electrical products in order to develop business opportunities and penetrate clients.

- Perform all aspects of selling to maintain and develop new or existing customers including: take-offs, project quotations, closing orders, preparation of submittals and resolving customer problems.

- Meet or exceed budgeted sales and gross margin targets with assigned accounts.

- Focus on identifying specific technical requirements of customers while simultaneously collecting commercial and competitive information associated with each account

- Cultivate effective long-term relationships at all levels of the customer organization.

- Attain expert knowledge of products, electrical goods market and competition.

Qualifications/Requirements:

- Formal Electrical Engineering qualification (Diploma/Certification)

- Strong technical and commercial background.

- Minimum 1 to 2 years of proven sales experience to industrial customers

- Electrical product knowledge

- Very strong consultative selling, interpersonal, and negotiation skills

- Resourceful and results-oriented.

-Highly motivated, self-confident, self-starting work ethic with good networking abilities

- Team player who works well in global teams

- Good command of spoken/written English

- Have own car

** Package up to 55K a year **

Essential Functions (Responsibilities):

- Develop and grow key accounts in the Oil & Gas sector, Pharmaceutical and other industrial sectors contribute company growth objectives in Singapore.

- Provide technical sales support and consultation to clients for the sale of electrical products in order to develop business opportunities and penetrate clients.

- Perform all aspects of selling to maintain and develop new or existing customers including: take-offs, project quotations, closing orders, preparation of submittals and resolving customer problems.

- Meet or exceed budgeted sales and gross margin targets with assigned accounts.

- Focus on identifying specific technical requirements of customers while simultaneously collecting commercial and competitive information associated with each account

- Cultivate effective long-term relationships at all levels of the customer organization.

- Attain expert knowledge of products, electrical goods market and competition.

Qualifications/Requirements:

- Formal Electrical Engineering qualification (Diploma/Certification)

- Strong technical and commercial background.

- Minimum 1 to 2 years of proven sales experience to industrial customers

- Electrical product knowledge

- Very strong consultative selling, interpersonal, and negotiation skills

- Resourceful and results-oriented.

-Highly motivated, self-confident, self-starting work ethic with good networking abilities

- Team player who works well in global teams

- Good command of spoken/written English

- Have own car

** Package up to 55K a year **

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Responsibilities for Project Engineer (Manufacturing)

• Task Management
• Installing and performing diagnostic tests on mechanical systems and production line.
• Developing and implementing mechanical maintenance plans to prevent costly equipment and line breakdowns.
• Documenting processes and maintaining mechanical service records.
• Monitoring the availability of parts and replenishing supplies.
• Optimizing mechanical efficiency by adjusting machinery and equipment settings.
• Maintaining a tidy work environment and adhering to industry regulations.
• People Management
• Work, liaise and utilize good effective communication with a range of internal departments, external suppliers, service providers and customers.

Requirements:

· Min Diploma in Manufacturing / Mechanical/ equivalent certificate.

· Min 2 years of relevant working experiences in Manufacturing.

· Singaporeans/PRs/Malaysians are welcomed to apply

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

☑ Basic $ 4500 - 6500 + Transport Allowances $350 - $1050 ( Own Transport ) + OT Pay + Standby Allow + AWS + High Variable Bonus

☑ 5 Days, Flexi Hours – 24/7 standby once a month, $120/pay

☑ Location: Central

☑ Healthcare MNC - Medical Device & Equipment Manufacturer

☑ Good Benefits & Career Prospect

Job Responsibilities:

• Install and upgrade Windows OS and software.
• Troubleshoot and resolve network and system issues.
• Manage user accounts, permissions, and backups.
• Support IT projects, including ERP implementation.
• Provide technical support for hardware, software, and networking.
• Collaborate with external vendors for issue resolution.

Job Requirement:

• Bachelor's degree in Computer Science or related field.
• Min 1 – 3 years of IT support experience.
• Proficient in Windows OS, Office 365, and Active Directory.
• Strong troubleshooting and problem-solving skills.
• Experience with PACS, SQL, and network security is a plus.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Yvette Kam Soo Leng

Registration: R22107492

Managing parts of construction projects

• overseeing building work
• undertaking surveys
• setting out sites
• checking technical designs and drawings to ensure that they are followed correctly
• supervising contracted staff
• ensuring project packages meet agreed specifications, budgets and/or timescales
• liaising with clients, subcontractors and other professional staff, especially quantity surveyors and the overall project manager
• providing technical advice and solving problems on site
• preparing site reports and filling in other paperwork
• liaising with quantity surveyors about the ordering and the pricing of materials
• ensuring that health and safety and sustainability policies and legislation are adhered to.

Site engineers work out on a construction site in all weathers and tend to work on one project at a time. Depending on the location of the project, they might need to relocate or complete a lengthy commute.

Site engineer responsibilites:

- monitor diversified aspects of construction project management which include planning, coordination and supervision of on-site activities

- ensure all aspects of the project align with engineering and design specifications, industry standards and construction regulations

An Embedded Software Engineer designs, develops, and maintains software that operates on hardware devices with limited resources, such as microcontrollers or microprocessors. These engineers work closely with hardware engineers to integrate software with specific hardware platforms, ensuring that systems perform efficiently and reliably.

Position Overview:As an Embedded Software Engineer, you will be responsible for developing and optimizing software that controls and interfaces with embedded systems. This role involves working closely with cross-functional teams to ensure that the software meets performance, reliability, and functionality requirements.

Key Responsibilities:

1. Software Development:Design, implement, and test software for embedded systems using languages such as C, C++, or assembly.
   Develop low-level drivers, middleware, and application code to interface with hardware components.
   
2. System Integration:Collaborate with hardware engineers to define system requirements and ensure seamless integration between software and hardware.
   Debug and troubleshoot issues at the hardware-software interface.
   
3. Optimization and Performance Tuning:Optimize software for performance, power consumption, and memory usage.
   Analyze and improve the real-time performance of embedded systems.
   
4. Testing and Validation:Write and execute test plans to validate the functionality and performance of embedded systems.
   Use simulation tools, debuggers, and emulators to test software in various conditions.
   
5. Documentation and Reporting:Document software designs, specifications, and test results.
   Provide detailed reports on software performance and issues encountered during testing.
   
6. Collaboration and Communication:Work closely with cross-functional teams including hardware engineers, systems engineers, and product managers.
   Participate in code reviews and contribute to team knowledge sharing.
   

Required Skills and Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field.
• Programming Languages: Proficiency in C, C++, and assembly language.
• Embedded Systems Experience: Experience with real-time operating systems (RTOS), microcontrollers, and hardware-software integration.
• Tools and Frameworks: Familiarity with embedded development tools such as debuggers, emulators, and version control systems (e.g., Git).
• Problem-Solving: Strong analytical and troubleshooting skills, particularly at the hardware-software interface.
• Communication: Excellent verbal and written communication skills.

Location: Robinson Road

Salary: SGD 7500

Permanent Position

Job Description:

· Manage and support on hardware and software components pertaining to a Network infrastructure, including operating systems, routers, switches, firewall, wireless, SDN as well as office IT related matter etc.

· Standby work might be required (24/7), Maintenance ad-hoc related tasks

Job Requirements:

· 3-5 years of network infrastructure experience

· Self-motivated with strong sense of responsibility and urgency

· Diligent in documentation, reporting and tasks tracking ability

· Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure

· Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

IT Knowledge

· Good knowledge, troubleshoot and hands on experience in WAN and LAN technologies (SD-WAN, MPLS, VOIP, WAN Optimizer)

· Routers and routing protocols

· Layer 2 and 3 LAN switches

· General and Next-Gen firewalls

· On-prem / Cloud based wireless controller and access points

· Cisco Unified communication & IP telephony technology (a plus point)

· Cloud - Azure and AWS networking

· Network security solution such as firewall, CPE based IPSec VPN solution, token based authentication solution, IDS, data encryption and PIN verification

Administrative Support

· Routing protocols

· LAN switching Bridge ID, STP, LACP, Vlan and Vlan routing

· Wireless access and authentication

· Firewall rules and policies

· Configuration backup and documentation

· Monitoring and analysis

Technical Support

· Call response and support within service level agreement

· Incident / problem troubleshooting, fault clarification and isolation

· Provide workaround and/or resolution

· Communication and reporting

· Vulnerability / security update and firmware patch

· Firmware upgrade

Interested candidates please share your resume to [email protected] with all details like current salary, expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singpaore Pte Ltd (EA12C6295)

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for a Part-Time Service Crew to join our team. If you’d like to work with the likes of those with culinary and front of house experience at Michelin star restaurants, read on.

Are you passionate about creating exceptional dining experiences? As a Service Crew Member at The Black Hole Group, you will be the heart and soul of our dining establishment, ensuring our guests are welcomed, served, and delighted with every visit.

What You’ll Do:

• Customer Delight: Spread warmth and hospitality, making our guests feel like cherished friends. Your friendly demeanour and attentive service will create unforgettable moments.
• Efficiency in Action: Handle customer reservations, orders, payments, and requests with speed and accuracy. Your efficiency ensures a seamless dining experience for every guest. Maintain familiarity with menu items, plating, and brand information to answer customer’s questions and give recommendations.
• Team Harmony: Collaborate with fellow crew members and kitchen staff, creating a harmonious working environment that reflects in our service quality.
• Adhere to guidelines: Understand and adhere to proper food handling, food safety, and sanitation standards during food preparation, service, and clean up. Ensure proper uniform, punctuality, and grooming are according to company policy and standard.
• Beverage Preparation: Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages. Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning and troubleshooting.

What You Bring:

• Passion for Hospitality: Your genuine enthusiasm for making people happy shines through in your interactions and you believe good customer service lies in your communication skills.
• Positive Energy: Your cheerful attitude and optimism are contagious, enhancing the overall atmosphere of our restaurant.
• Good Composure: Ability to remain composed and work under pressure – specifically during busy dining periods, while multitasking and ensuring an eye for details.
• Commitment to working hours: You understand that F&B can be demanding and you may need to work overtime, on special events, weekends and Public Holidays when extra help is needed.

Why Us:

• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Type: Part-time

Pay: Up to $15 Per Hour

Benefits:

• Flexible schedule
• Food provided

☑ Basic $ 4000 - $ 6000

☑ MNC - High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm )

☑ East Region – Semicon

Job Description

• Develop and manage project schedules from design to commissioning.
• Estimate durations, resources, and prepare progress reports.
• Handle tender submissions, site planning, and progress monitoring.
• Manage EOT claims and oversee RI/TOP schedules and handovers.

Job Requirements:

• Diploma/Degree in Civil Engineering or related
• Min 3 years of experience in construction planning building-related facilities.
• Proficiency in MS Project Planner, Primavera, or Synchro.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

☑ Basic $ 4500 - $ 6000

☑ MNC - High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm )

☑ East Region – Semicon

Job Description

• Conduct regular inspections to ensure compliance with method statements and BCA guidelines.
• Create and implement effective QA/QC plans to maintain consistent project quality.
• Prepare accurate QA/QC reports and assist in QM submissions.
• Manage site memos, communicate non-conformances, and oversee corrective actions.
• Coordinate with external bodies like BCA for assessments and manage testing requirements.

Job Requirements:

• Degree/Diploma in Civil Engineering or related field.
• Min 3 years of QA/QC experience in the construction industry, preferably in semiconductor projects.
• Strong understanding of BCA's Good Industry Practice (GIP) guidelines.
• Experience with CONQUAS assessments and quality control documentation.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Full time role

Location: Robinson Road

Salary: SGD 2800- 4000

Job Responsibilities

1. Deliver network projects. Engineer is required to implement network infrastructure including LAN/WAN, Firewalls, PC setup, wireless solutions and others.

2. Responsible for network design, development, implementation, testing, troubleshooting, meeting and preparing completion document.

3. Gather the technical requirement, develop high & low level design, implementation and user acceptance plan and so on to customer.

4. Primary handle PC setup. Other products include Fortigate, Juniper, Ruckus, Palo alto etc, it would be variable depends on the requirement from customer

5. Work with vendors and suppliers/principals to deliver the projects.

6. Project Management role such as prepare work breakdown structure (WBS), issue management list, meeting minutes and etc.

7. Support maintenance team to perform corrective maintenance when required.

There could be need of 24X 7 standby

Requirement:

1 or 2 yrs in IT Support role

Fresh Graduates are also welcome
Minimum Diploma in IT/Computer/Networking or relevant field

Interested candidates please share your resume to [email protected] with all details like current salary expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

Tasks & Responsibilities:

· Lead, train, and motivate the customer service department to ensure a high-performing team.

· Process customer orders and manage demand against supplier deliveries to meet and exceed On-Time Delivery (OTD) targets.

· Collaborate with internal teams and external customers to proactively resolve issues related to customer blanket orders and pricing, minimizing risks to the organization.

· Evaluate customer forecast and monitor customer inventory management planning.

· Collaborate with sales, finance, and supply chain management (SCM) teams to streamline processes and enhance operational efficiency.

· Identify areas for improvement, provide proactive communication, analysis, and problem solving to team members.

· Develop and maintain standard operating procedures and best practices.

· Ensure timely and accurate resolution of customer issues to enhance the overall customer experience.

· Work closely with SCM, factory or the APAC Customer Service team to address customer needs and resolve issues effectively.

· Coordinate with the sales team to align customer service strategies with sales objectives.

· Collaborate with finance to resolve customer billing inquiries or discrepancies.

· Ensure that customer service practices comply with company policies and industry regulations.

· Address any compliance issues and implement corrective actions as needed.

Education & Experience:

• Diploma / Degree preferred.
• Minimum 5 years of customer service team management experience.
• Progressive experience in customer service management, including a leadership role.
• Proven ability to lead and transform multi-national organization, highly motivated and sustain a positive work culture.

Competencies:

• Proficient with ERP systems (JDE, Oracle, C4C, SAP, BC & BI) will be an advantage
• Must have intermediate to advanced skills with Microsoft Office, specifically Word and Excel.
• Good decision-making and strategic planning abilities.
• Independent, works with right sense of urgency, high level of commitment, drive & resourcefulness.

Job Objective:

Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.

Core Responsibilities:

Provide Customer Support for Fault Rectification

· Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins

· Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer

· To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site

· Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers

· Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA

Provide Quotations for Standard Services Sales and Sales Requests

· Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.

· Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

· Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance

· Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer

· Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

· Prepare administrative documents and sending out of faulty units to manufacturer service centre

· Follow up with service centre on the repair and collection status thereafter to update customers.

· Update Customer Master Equipment List status and information accordingly

· Tracking and Updating of RMA

Post Sales Inventory Tools

· Ensure all the equipment and tools are properly issued and recorded.

· To raise request accordingly to purchase of running low inventory items

Reports

· To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.

Sales Engineer (CCTV Surveillance and Access Control System)

We’re seeking to hire an experienced Sales Engineer. The role of this position is to sell and promote the company’s products and services to key corporate clients and / or channel sales.

Roles & Responsibilities:

• Building solid customer relationships with key accounts, prospecting and qualifying leads
• Identifying key customers or potential opportunities for both local and international business
• Proposing and implementing sales strategies to increase sales and grow market share
• Provide technical support for Surveillance Systems and Access Control Systems or related equipment
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and market analyses

Requirements and skills:

• Diploma/Degree in IT/Electronics Engineering or equivalent
• Min 3 years of working experience in CCTV, Access Control and Integrated Security will be an advantage.
• Demonstrating strong communication and presentation skills are essential
• Able to work independently in a fast-paced environment.
• Ability to discuss highly technical concepts with prospective leads
• Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity and initiative in closing sales.
• Proficient in MS Office

Other Information

• 5 days work week
• Good Promotion Prospect
• Travel Opportunities

A salary range between $3,000 to $5,000 monthly depend on experiences.

Ascendo Pte Ltd started as a company distributing Alarm and CCTV products and services to System integrators and /electrical contractors.

In 2006, we launched the first true IP-based single door network access control in Asia.

In 2007, we developed the Falco IP-Based network access with Cepas reader technology for ITE West, a first in Singapore. ITE west was a 400 access doors project with Tyco

3 years later, in 2010, we introduced the server/client Falco true IP -based access control. The first to do this server/client in SE Asia

Ascendo Pte Ltd continued to innovate and is the leading edge in IP based network Access control. and in 2013, we proudly introduced the sustainability Falco PoE enable access control products. Another first in Asia. Till today, we are the only PoE enabled product from this region, and another from UK.

We also distribute a host of Security and communication products which includes, Jacques IP intercom system, Bosch PA, Caretronics IP Nurse care management system, IP surveillance cameras, storage requirements and video management software, IoT solution for the smart washroom and buildings.

In Ascendo, we work as a team. Our team culture is of family spirit, openness and continuous collaboration for learning and growth.

The next decade will be a very challenging and also a very rewarding one too as we look beyond our shore, seeking new opportunities in regional markets.

Additional Company Information

Registration No.:

199001600G

Company Size:

10 Employees

Industry:

Security and communication,

Benefits & Others:

Medical, Dental, Miscellaneous allowance, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Casual (e.g. T-shirts), Flexible Work Arrangement, Annual Health Screening

We regret that only shortlisted candidates will be notified. Thank you.