Job Summary

• Work closely with Centre Manager in the provision of customer-focus and efficient service to internal and external customers.
• Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
• Provide prompt and professional services to customers.
• Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.

Job Description

Financial

• Effectively handles all transaction, payment, and ensure proper documentation.
• Tally and check end of day collection and supporting documents.
• Support Centre Manager in all upselling efforts.

Administration and Personnel

• Responsible for the accuracy and completeness of registration.
• Responsible for the accuracy and completeness of all important documents before dispatch, such as Australia vis forms, X-ray reports, etc.
• Ensure accuracy of clinical data and entry into computer system.
• Attend briefing / departmental meeting.
• Able to deploy to other medical centres or Mobile Medical Services (MMS) when necessary,

Public Relations

• Ensure a high standard of professional services to customers.
• Maintain a warm, friendly, safe, clean, and customer-centered work environment.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of equipment and their maintenance.
• Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
• Responsible for adequate supplies of stationery and other consumables.

Others

• Ensure up to date product knowledge.
• Attend training.
• Maintains a safe and clean environment for the patient at all times.
• Accompanies patients to various departments as and when required.
• Any other tasks assigned by the Centre Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

• Act as a client representative mechanical design engineer for JTC and various ministries for the development of building and infrastructure projects
• Formulating the project briefs for consultant tender
• Managing the consultants and reviewing their design drawings, technical calculations and specification, in the interest of the clients, from design until the project completion.
• Develop innovative solutions to integrate building and facility layout to optimize land resource.
• work with our partners and academia on technologies research and deployment as well as customers to provide solutions to improve production layout efficiency.
• plan and conceptualise new and advanced engineering related technologies areas in our building facilities.
• Also draft specifications, call tender, review and recommend tender awards as well as plan and implement annual budget and workplans.

Requirements

• Background in Mechanical Engineering, with at least 5 years of relevant working experience in consultancy & design or construction companies. Being a Professional Engineer will be an added advantage

The Job

This role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.

Responsibilities

Volunteer Management

• Evaluate, enhance and implement volunteer management policies and processes across the organisation.
• Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.
• Lead, promote, and influence vision for the successful development of department.
• Create strategic plan, goal setting and measurement system for overall growth of the department.
• Conduct and deploy volunteers for home visits for AMS members.
• Prepare monthly report on the progress of Volunteer Engagement.

Eldercare Programme

• Plan and implement initiatives or programmes for elderly.
• Oversee the day-to-day operations of the eldercare program, including budgeting, staffing, and resource allocation.
• Recruit, train, and supervise AMS team to ensure the provision of quality care services.
• Organise and facilitate in elderly befriending events to re-integrate beneficiaries back to the community.
• Explore avenues for the expansion of the AMS with external parties.
• Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.
• Gather and prepare supporting documents for government agencies submissions.
• Work with CRM vendors to ensure accurate integration of data.
• Maintain accurate records, prepare reports, and document programme activities and outcomes.
• Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.
• Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency.

Event Support

• Providing support for the Charity’s major events and functions. (eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director as necessary.

Requirements

• Minimum Diploma in Social Work or related disciplines
• At 5 years of relevant experience in programme management, preferably in eldercare / social services.
• Strong knowledge of eldercare service, regulations and practices.
• Excellent organisational and leadership skills.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders.
• Ability to work independently and make sound decisions.
• Compassion, empathy, and a genuine interest in improving the lives of elderly individuals.
• Proficiency in relevant software applications for documentation and reporting.
• Able to work on some evenings and weekends as needed.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.

• To provide wherever and whenever necessary standing supervision for the construction of civil and structural works in accordance to the Project specifications, construction drawings and Building Control Act and Regulations.
• To be overall in charge of the management and control of a team of site staff or Resident Technical Officer(s) in performing their duties on site so that they can provide satisfactory supervision and to take responsibility of their work and performance.
• To oversee in all aspects relating to the construction of the Project, keeping and submitting record of works, materials, equipment at site, attending meetings, keeping minutes of meetings and discussions, assisting in the co-ordination of Contractor’s works with Consultants and any external parties like neighbouring contractors and utility companies.

Requirements:

• Minimally a Degree in Civil Engineering recognized by the Professional Engineers Board.
• Candidate must be a registered Resident Engineer with BCA.
• At least 6 years site supervisory experience in LTA projects.
• Must be literate in English and have a good knowledge to use computer, computer software, e.g. Microsoft

• Conduct structure analysis
• Provide technical engineering information to ensure compliance with all engineering standards, codes, specifications and design instructions.
• Develop architectural/engineering drawings and ensure specifications/regulations are followed.
• Liaise with architects, engineers and other departments to ensure that the design intentions are met.
• Prepare bills of quantities and cost estimation whenever required
• Ability to identify potential and discrepancies that affect the design and recommend solutions to relevant team/department.
• Adherence to safety practices.

Requirements:

• Possesses at least 7 years of experience in design and construction.
• Minimum Degree in Civil Engineering from accredited Universities.
• Experience in MRT & LTA projects
• Well versed in structure analysis and design software such as ORION, SAP2000, SAFE, PROKON, PLAXIS or other similar software.
• Well versed in Autocad and BIM software is preferred

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement:
1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Job Scope:

• Review client’s business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development.
• Work closely with different product and ICT teams to develop various systems and support the onboarding of users.
• Involved in conducting business analytics to support CSC’s operational objectives.

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver client’s operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to client’s business operations to identify areas for improvement and optimisation
• Develop a deep understanding of client’s operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner client’s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant client teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of client’s ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client’s operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Requirements:

• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills

Period: 3-year contract

Location: Buona Vista

Salary: $4,800 to $7,000

Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm

Responsibilities:

• Responsible for the entire sales cycle, including meeting customers, submitting quotations, processing sales orders & delivery follow-up
• Provide technical solutions to customer
• Prospecting new accounts, identifying opportunities, developing as well as maintaining existing accounts.
• Working towards the company’s overall sales & marketing plan

Requirements:

• ITE Higher Nitec/Diploma in Mechanical, Mechatronics, Electrical, Electronics or equivalent
• Aggressive, result-oriented, and self-motivated
• Able to work independently as well as part of the team
• Good interpersonal, presentation, and communication skills
• Possess own car
• Prior 2~3 years of sales experience preferred. No experience but willingness to learn are welcome too.

Job Description & Requirements

• Conduct structure analysis
• Provide technical engineering information to ensure compliance with all engineering standards, codes, specifications and design instructions.
• Develop architectural/engineering drawings and ensure specifications/regulations are followed.
• Liaise with architects, engineers and other departments to ensure that the design intentions are met.
• Prepare bills of quantities and cost estimation whenever required
• Ability to identify potential and discrepancies that affect the design and recommend solutions to relevant team/department.
• Adherence to safety practices.

Requirements:

• Possesses at least 7 years of experience in design and construction.
• Minimum Degree in Civil Engineering from accredited Universities.
• Experience in MRT & LTA projects
• Well versed in structure analysis and design software such as ORION, SAP2000, SAFE, PROKON, PLAXIS or other similar software.
• Well versed in Autocad and BIM software is preferred

Job Description & Requirements

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 15 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

iDevice Repair Centre is dedicated to providing exceptional repair services and customer support. Our team of skilled technicians is committed to delivering efficient solutions and ensuring customer satisfaction. As we continue to grow, we are seeking a friendly and enthusiastic Customer Service Representative to join our team.

Responsibilities:

• Serve as the first point of contact for customers, providing friendly and professional assistance both in person and over the phone.
• Listen to customer concerns, diagnose issues, and provide appropriate solutions or escalate to technicians when necessary.
• Keep customers informed about the status of their repairs and provide updates as needed.
• Address customer inquiries regarding pricing, services offered, and technical support and strive to resolve issues to the customer's satisfaction.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Previous experience in customer service in related field is a plus
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members.
• Strong problem-solving abilities and attention to detail.
• Knowledge of computer hardware and software is preferred but not required.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Friendly and outgoing personality with a passion for helping others.
• Ability to work independently and as part of a team.

Job Description & Requirements

Prepare overall planning and programming works for on-going projects and jobs.

· Coordinate with client’s programmer to ensure smooth operation & planning

· Coordinate with construction team to prepare working programmes

· Prepare 4-week, 3-month, 6-month rolling programmes

· Submit daily, weekly and monthly progress updates and reports

· Coordinate with QS section on progress claims

Requirements:

· Diploma, Degree in Civil Engineering or its equivalent discipline

We are currently seeking a motivated and detail-oriented individual to join our team as a Customer Service & Administrative Representative. In this role, you will be the first point of contact for our clients, providing them with support and guidance and also assist with various administrative tasks to ensure the smooth operation of our office.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email, and in-person visits.
• Provide timely and accurate information to clients regarding our services, pricing, and processes.
• Liaise with our technical team to ensure timely updates and resolutions for client cases.
• Maintain organized records of client communications, case files, and billing information.
• Assist with general administrative duties such as scheduling appointments, managing office supplies, and processing payments.
• Other ad-hoc duties as assigned.

Qualifications:

• Prior experience in customer service, administrative support, or a related field.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
• Experience with data entry and record keeping is a plus.

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Customer Service Advisor (Senoko)

Job Duties / Responsibilities

• Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
• Identifying and responding to customers’ needs by providing accurate information and advice
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Coordination with internal and external stakeholders like customers, contactors, workshop & etc
• Prepare quotation and raise Work Orders accordingly
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to supervisors
• Performs ad hoc duties as assigned by supervisors

Qualification, Required Experience, Competencies and Skills

• Able to work under pressure, multi-task, prioritize and manage time effectively
• Meticulous and has a good work ethic
• Relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system advantageous
• Attentive, adaptable and responsible with good communication skills

If you believe in delighting customers, have high standards and are resourceful, we want to hear from you.

Mission
Write production-ready software designed for supporting business growth and bringing Grain's' delightful

experiences to customers through teamwork and discipline.

Outcomes

1. Contribute to the backend service performance and reliability, including our Ruby on Rails servers, GCP deployments, and Cloudflare workers.
2. Write high-quality code that is accompanied by robust and meaningful tests.
3. Be proficient with profiling and solve performance bottlenecks.
4. Create scalable and informative documentation to scale knowledge and communication.

Competencies

• Proficient in writing Ruby.
• Proficient in writing tests with RSpec.
• Proficient in writing Javascript / Typescript.
• Experienced with Ruby on Rails framework.
• Proficient in writing SQL.
• Experienced with Postgres.
• Strong understanding of command line and toolchains (e.g. Zsh, Vim, Tmux).
• Have a good grasp of serverless paradigms including deployments, scaling and security.
• Experienced in GraphQL or is willing to learn.

Responsibilities

• To lead the engineering team by setting high standards and creating scalable processes.
• Own the engineering team outcomes and support product management efforts.
• Be responsible for the technical interview process of hiring new engineers.
• Design and architect existing or new systems and platforms.
• Be responsible for creating a culture of code reviews and pair programming.
• Coach and mentor the team to be proficient in testing and completing the work by documenting all necessary information to the product manager or stakeholder.

What’s in it for you

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training and in-house opportunities to help you grow.
• Other benefits include a competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://www.notion.so/grain/Working-at-Grain-96bff3bba5e84ababe6fb7743b49489f

Your Role:

• At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
• This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Responsibilities:

• Effective communications with all stakeholders
• Manage disruptions and emergencies that present risk to the supply chain
• Monitor KPIs and continuous improvement opportunities
• Ensure adherence to established work standards and work processes
• Ongoing onboarding and training of vendors SOP and systems use
• Implement changes to processes or policies as determined by the process owners
• First point of contact for all operational issues with the Client
• Track compliance performance of 3PL providers and carriers
• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
• Ensure quality metrics are achieved including on time performance and data accuracy
• Suggest corrective actions as necessary to prevent / address issues as they arise

Requirements:

• Equivalent of a Diploma or higher in Logistics, Supply Chain Management, Business, Science, Engineering or equivalent
• Good working knowledge of Microsoft Office – Excel, PowerPoint and Word
• Good written and verbal communication skills in English
• Ability to interact with people of cross functional and diverse backgrounds
• Ability to work under pressure in a fast-paced environment
• Strong organizational and time management skills with ability to multi-task, manage multiple projects and set priorities
• Ability to maintain a positive and flexible attitude in the workplace.

ROLES & RESPONSIBILITIES

Business Operations

• Process job request and ensure that service delivery meet customer's satisfaction;
• Maintaining service excellence and ensure customer satisfaction.

Client Management

• Manage and service key clients;
• Clients retention and regaining lost clients.

Key Account Management

• Oversee the entire process of managing strategic accounts and ensuring successful service delivery;
• Increase sales revenue to achieve business financial objectives;
• Gain market share and stimulate profitable sales growth within specified market segments, including but not limited to activities such as planning and executing marketing campaigns and other market initiatives;
• Maintain good relationship with existing customers while establishing new relationship with prospective clients.

JOB REQUIREMENTS / SPECIFICATIONS

• Diploma in any discipline;
• Candidates with at least 2 years of experience handling agricultural products and commodities trading will have an added advantage;
• Customer-oriented and able to work under pressure in a fast-paced environment;
• Good interpersonal communication and negotiation skills;
• Meticulous, possess initiative and strong problem-solving skills;
• A team player, independent and self-motivated.

We need an experienced Electrical Engineer in 3 years.· Responsible for all aspects of underground work including cable pulling, installing instruments & threaded rods; install CMS, trunking, tray, ladder rack, confined space entry, small power, and lighting, terminating, and gladding SWA. Examined installations and observed operations to ensure conformance to design and equipment specifications, and provided technical assistance to field personnel in the areas of high voltage distribution equipment and high voltage motors/generators.

Job Description & Requirements

· Greet guests and visitors warmly and make them feel welcome and attended

· Manage guests/customers queries, requests, feedbacks

· Answer phone an email inquiry from potential guests in a timely and respectful manner

· Receive and redirect mail, phone calls, packages, etc

· Anticipate guests needs to accommodate them and provide an exceptional guest experience

· Perform basic administrative/secretarial/reception duties

· Maintain inventory of supplies and order new stock as needed

· Running errands to assist guests/customers

· Handle promotion for events, voucher claims etc

· Record incident reports and assist in follow up actions (if any)

· Ensure that guest spaces and lobby are always clean and tidy

· Any other ad hoc duties as assigned

Your role at Afterpartybride is to guide brides-to-be in selecting the perfect wedding gown and provide an exceptional bridal experience at our studio. We specialize in unique local design gowns, particularly mini gowns Singapore, ensuring each piece is styled to reflect the bride's individuality.

Responsibilities:

• Conduct consultations and fittings, advising brides on gown selection.
• Respond promptly and professionally to client inquiries.
• Coordinate fitting appointments and work with seamstresses to ensure precise tailoring.
• Manage client records and gown rentals efficiently.
• Assist in studio operations and support the manager as needed.

Requirements:

• Excellent communication and problem-solving skills.
• Fashion-forward with an eye for styling trends.
• Positive attitude, attention to detail, and ability to multitask.
• Availability to work Saturdays, 10am-1pm and 3pm-7pm.
• Able to commit for Saturdays for consecutive 3 months.
• Female candidates preferred.
• Proficiency in Mandarin a plus.
• Minimum 1 years' experience in customer service or sales preferred.

Benefits:

• Competitive hourly rate of $11 for 7 hours.
• Opportunities for commission based on performance.
• Work-life balance with only Saturday shifts. (Part time)
• Training provided for fitting services.
• Located at our Afterpartybride: 3 Irving Road, #01-25 Singapore 369522.

Job Description:

1. Attend to inbound call/email enquiries and provision of advise to members of public.
2. Deliver positive service experience, address queries effectively and accurately.
3. Prompt escalation of requests for resolution where appropriate.
4. Compile, record, input information accurately into relevant systems.
5. Any other duties assigned by supervisor.

Working Arrangement:

Working Hours:

Monday to Thursday: 8:30am – 6pm

Friday: 8:30am – 5:30pm

Sat/Sun: Off

Contract Duration: Imm - Dec 2024

Salary: $2400-$3100/Month

Location: Near Maxwell

Job Requirement:

- Prior experience in customer service will be useful

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Supervision of works at site in accordance with the design

• Preparation and maintenance of daily report / record

• Check and conduct inspections on works performed by subcontractors / gangs

• Check all construction drawings / sketches received on site and to report any discrepancy to the Project Manager

• Handle all problems arising from the project

• Preparation of progress report for the Client / Consultants

• Work in conjunction with the Project Manager and Safety Supervisor to keep the site safe and tidy

• Co-ordinate the handing over of completed works to the Client / Consultants and completion of the necessary rectification works

• Submission of as-built drawings at the end of the project