Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description
The Reliability Engineering Automation team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. The team uses AI to aggregate observational data (from monitoring systems output, job logs, syslog, etc.) and data from ticketing, incident, and event management system data to produce a virtuous circle of continuous insights yielding continuous improvements and fixes The Staff Software Engineer, a highly motivated senior experienced individual contributor, responsible for innovative planning, designing and developing effective solutions in accordance with industry standards on best web development practices. As part of the team, you will be required to own key modules, perform code and design AI architectural reviews, suggest best practices and implement design and development standards. The role is a senior consultant who has the passion to solve problems, factor old codes, learn and pick up new technologies like generative AI, chatops, LLM, Onprem models. Model QA. The role will also be required to lead implementations on key modules and mentor junior team members,

Responsibilities:

Have the passion in developing and supporting the growth of the next generation software architectures and inspire innovation within the team
Develop scalable real-time low-latency Artificial Intelligence processing solutions in an agile delivery method
Lead and guide the team in AI design, code and implement new algorithms to solve complex problems
Develop AIOPS solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.
Engage technical workshops with cross-vertical Technology partners for cross-vertical integration in software development
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications
Basic Qualifications
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
• Bachelor’s Degree or equivalent in the Computer Science, Computer Engineering, or Information Technology disciplines with strong fundamentals in software engineering.
• At least 5+ years of working experience in the IT industry with advanced web development experience with Machine Learning and Artificial Intelligence in IT operations using data analytics theory and application.
Technical Qualifications
• 5+ years of hands-on experience in development of applications using Aiops technologies like generative AI, chatops AI, NLP models etc.
• Solid executable knowledge of at least one or more programming language: Java, C#, python or NodeJS, Angular, Spring
• Explore, understand, and implement most recent Machine Learning algorithms and approaches for supervised and unsupervised machine learning and deep learning.
• Handle and process multi-terabyte data sets in scale-up and scale-out environments.
• Engage in full stack development from REST service to persistence adopting latest state-of-the-art technologies.
• Ability to design, develop and debug cloud applications. Ideally have some experience developing application on modern cloud platform.
• Create excellence both in terms of results, quality and system scalability through continuous evaluation, analysis, and refinement of the application implementation.
• Use AI and big data to identify opportunities and work with partner teams to improve systems availability and automate/optimize operations.
• Develop business cases for automation and partner with the relevant teams to implement them.
• Software engineering principles (preferably Agile/Scrum) and their application to the creation of self-healing infrastructure and applications.
• Good understanding of micro service architecture, Git and how to configure and deploy complex containerized applications
• Good understanding of any one or more security scanning tools like Checkmarx, Clair, SonarQube, Blackduck, Appcheck.
• Good to have at least one or more Cloud Platforms (Azure, AWS, GCP) is a strong plus.
• Good to have enterprise-level client-server web application development in Java/J2EE, C# and OOP.
• Good understanding of SSDLC, Agile methodologies. Agile development experience in a SCRUM environment is a strong plus.
• Excellent articulation, communication, interpersonal and collaboration skills are required with problem solving attitude and ready to adopt new challenges.
• Excellent time management, organization and planning skills are essential.
At least 5+ years of working experience with defining system architecture and design patterns.
At least 5+ years of designing systems for greenfield engineering projects from ground up.
Knowledge of content management concepts and systems will be advantageous.
Analytical skills to understand business requirements and to translate into technical specifications.
Problem solver with excellent skills in troubleshooting.
Ability to set priorities in a multi-tasking environment.
Ability to negotiate with both Technology and Business counterparts in terms of delivery scope and timelines that aligns with capacity of the delivery team.
Passion to learn and pick up new technologies as needs evolves.

Job Responsibilities:

1. Apply machine learning and neural network techniques to train and develop large financial models.
2. Implement quantitative model algorithms in statistics, econometrics, machine learning, and other areas.
3. Conduct in-depth research on machine learning and reinforcement learning theories and algorithms, and apply them to real business requirements.

Qualifications:

1. Master’s degree or higher, preferably in Computer Science, Artificial Intelligence, Finance, or related fields.
2. Strong foundation in mathematics and statistics, with proficiency in machine learning and reinforcement learning algorithms.
3. Research achievements and practical experience in machine learning and reinforcement learning, with the ability to independently conduct research work.
4. Excellent coding skills, solid understanding of data structures and basic algorithms, proficient in C/C++ or Python.
5. Familiarity with financial knowledge and experience with model training algorithms like RNN, CNN is a plus.
6. Strong problem analysis and solving abilities, able to quickly understand and address complex technical issues.
7. Experience with large AI models is a plus.

[1 year contract, renewable]

Test Strategy and Planning:

· Develop and implement comprehensive QA strategies that cover all aspects of the software development lifecycle.

· Design, maintain, and execute test plans, test cases, and test scripts for both manual and automated testing.

Automation and Tooling:

· Lead the development of automated testing frameworks using Cypress/Playwright for

end-to-end testing.

· Implement performance and load testing using tools like Gatling, K6, and

Autocannon to ensure platform scalability.

Quality Assurance:

· Conduct contract testing with Pact.js to validate interactions between microservices.

· Perform thorough regression testing when bugs are resolved and new features are

implemented.

· Collaborate with developers to ensure code quality and adherence to best practices.

· Maintaining the E2E pipeline and promptly addressing any issues to prevent blocking

or delays.

Cross-Functional Collaboration:

· Work closely with product managers, developers, and DevOps engineers to understand requirements and deliver high-quality software.

· Participate in agile ceremonies, providing QA insights and contributing to sprint planning.

· Collaborate with other QEs and team members to prepare the weekly deployment and lead the deployment activities.

Issue Resolution and Reporting:

· Identify, document, and track software defects using industry-standard tools.

· Conduct root cause analysis for critical issues and implement corrective actions.

· Provide regular reports on QA activities, test results, and quality metrics.

Mentorship and Leadership:

· Mentor junior QA engineers, fostering a culture of quality and continuous improvement.

· Stay updated with emerging QA technologies and methodologies, introducing

· relevant innovations to the team.

Requirements:

· Bachelor's degree in Computer Science, Software Engineering, or a related field.

· Minimum of 5 years of professional experience in Software Quality Assurance.

· Proven experience with automation testing, particularly using Cypress for E2E

· testing.

· Hands-on experience with performance testing tools like Gatling and Autocannon.

· Experience with contract testing frameworks such as Pact.js.

· Proficiency in JavaScript (TypeScript) and familiarity with Go.

· Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.

· Experience with AWS services, Docker, and Kubernetes.

· Familiarity with CI/CD pipelines using GitLab and ArgoCD.

· Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis).

· Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.

· Experience with logging and monitoring tools like Splunk or OpenSearch.

Soft Skills:

· Strong analytical and problem-solving abilities.

· Excellent communication skills, both verbal and written.

· Ability to work collaboratively in a fast-paced, agile environment.

· Leadership qualities with the ability to mentor and guide team members.

· Minimum 2 years experience (or equivalent level of skill/confidence) with modern web applications using JavaScript.

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

[1 year contract, renewable]

Roles and Responsibilities:

a) Support cost optimisation got GCC environment

b) Project administration and documentation (procurement, audit etc)

c) Drive cloud-related initiatives with other teams (coordination)

d) Advise and support project teams with cloud-based domain knowledge

e) Support incident management (when needed)

f) Plan and organise workshops

g) Support operations for applications hosted on Amazon Web Services (AWS) or Government on Commercial Cloud (GCC)

h) Present and share new ideas or information with department or management committee

i) Analyse the Ministry of Manpower (MOM) needs, scope the problem and develop business case to address the problem

j) Document requirements, source and evaluate alternatives, and recommend solution that best fits the Ministry of Manpower’s needs

k) Work with MOM vendor and app vendor on the solutions and design to seek clarification and acceptance.

l) Assess and ensure applications are in full compliance to IM8 and security requirements laid out by Government Technology Agency (GovTech) or MOM

m) Remediate any non-compliance or security findings related to accounts in GCC environment

n) Perform scripting or low-code development

o) Review and refine existing processes and workflows to improve efficiencies

Knowledge and Skills:

a) Tertiary education in Computer/Computer Science or Information Technology or equivalent

b) AWS certifications such Developer (Associate) Certification, AWS SysOps Administrator (Associate), AWS Solution Architect (Associate/Professional), AWS DevOps Engineer (Professional) is preferred

c) Knowledge of serverless architectures

d) Familiarity with various coding languages, such as Python, Java etc.

Experience:

a) Ability to work both independently and as part of a team with professionals at all levels

b) Results oriented

c) Hands-on experience in handling operations and incident management

d) Strong proficiency in AWS services and architecture

e) Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation)

f) Proficiency in scripting languages (e.g., Python, Java)

g) Familiarity with security tools and practices (e.g., SAST, DAST, IAST)

h) Understanding of cloud security best practices

i) Experience with monitoring and logging tools (e.g., CloudWatch)

j) Experience in supporting operation for applications hosted on Amazon Web Services (AWS) or Government on Commercial Cloud (GCC)

k) Familiarity with governance and adoption for enterprise IT environments

l) Strong analytical, conceptualisation and problem-solving skills

m) Team player with strong organization and people handling skills

n) Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

o) Working experience in government environment and/or cybersecurity related fields will be an added advantage

p) Advantageous to have experience in the following areas:

• Government IM8 policies

[1 year contract, renewable]

Test Strategy and Planning:

· Develop and implement comprehensive QA strategies that cover all aspects of the software development lifecycle.

· Design, maintain, and execute test plans, test cases, and test scripts for both manual and automated testing.

Automation and Tooling:

· Lead the development of automated testing frameworks using Cypress/Playwright for

end-to-end testing.

· Implement performance and load testing using tools like Gatling, K6, and

Autocannon to ensure platform scalability.

Quality Assurance:

· Conduct contract testing with Pact.js to validate interactions between microservices.

· Perform thorough regression testing when bugs are resolved and new features are

implemented.

· Collaborate with developers to ensure code quality and adherence to best practices.

· Maintaining the E2E pipeline and promptly addressing any issues to prevent blocking

or delays.

Cross-Functional Collaboration:

· Work closely with product managers, developers, and DevOps engineers to understand requirements and deliver high-quality software.

· Participate in agile ceremonies, providing QA insights and contributing to sprint planning.

· Collaborate with other QEs and team members to prepare the weekly deployment and lead the deployment activities.

Issue Resolution and Reporting:

· Identify, document, and track software defects using industry-standard tools.

· Conduct root cause analysis for critical issues and implement corrective actions.

· Provide regular reports on QA activities, test results, and quality metrics.

Mentorship and Leadership:

· Mentor junior QA engineers, fostering a culture of quality and continuous improvement.

· Stay updated with emerging QA technologies and methodologies, introducing

· relevant innovations to the team.

Requirements:

· Bachelor's degree in Computer Science, Software Engineering, or a related field.

· Minimum of 7 years of professional experience in Software Quality Assurance.

· Proven experience with automation testing, particularly using Cypress for E2E

· testing.

· Hands-on experience with performance testing tools like Gatling and Autocannon.

· Experience with contract testing frameworks such as Pact.js.

· Proficiency in JavaScript (TypeScript) and familiarity with Go.

· Solid understanding of frontend and backend technologies, including ReactJS, ExpressJS, and Gin-gonic.

· Experience with AWS services, Docker, and Kubernetes.

· Familiarity with CI/CD pipelines using GitLab and ArgoCD.

· Knowledge of relational databases (MySQL, PostgreSQL) and caching solutions (Redis).

· Understanding of REST API, GraphQL API, JWT authentication, and Elasticsearch.

· Experience with logging and monitoring tools like Splunk or OpenSearch.

Soft Skills:

· Strong analytical and problem-solving abilities.

· Excellent communication skills, both verbal and written.

· Ability to work collaboratively in a fast-paced, agile environment.

· Leadership qualities with the ability to mentor and guide team members.

· Minimum 2 years experience (or equivalent level of skill/confidence) with modern web applications using JavaScript.

• Hands-on experience with the full Software Development Life Cycle (SDLC).
• Develop, enhance, and maintain Microsoft Access-based EUCs (forms, queries, modules, reports, macros) to support business operations.
• Develop and enhance programs based on requirements and design documents. Conduct unit testing to ensure high-quality solutions.
• Participate in UAT forums, analyze user-raised queries, and identify if issues are bugs. Perform necessary bug fixes based on feedback.
• Maintain and troubleshoot other technologies such as SSIS, SQL Server, stored procedures, and PowerShell scripts.
• Attend meetings with end users to understand their business needs and recommend solutions. Collaborate with business analysts to design workflows and document technical solutions.
• Experience in developing and maintaining databases and reports using Microsoft Access and SQL Server.
• Strong programming skills, particularly with Microsoft Access VBA (forms, queries, reports, macros).
• Proficiency in Microsoft Office (especially Excel and PowerPoint) for documentation.
• Experience with SQL Server, SSIS, stored procedures, and PowerShell is a plus.

· Install & Configure OCP clusters with HA.

· Install & Configure SAS Viya, Enable Devops pipelines for Product installation.

· Customizing SAS Core components as per bank requirements, preparing manifestation files, ensuring deployments across the environments using CI/CD pipeline.

· Worked closely with SAS vendor for upgrades and SAS developments ensured timely deliverables.

· Worked with developers and IT staff to oversee code releases, combining understanding of both engineering and coding. From creating and implementing systems software to analysing data to improve existing ones. Played a essential role in integrating the project functions and resources across the product life cycle, right from planning, building, testing, and deployment to support

· Implemented a continuous build-test-deployment (CI/CD) system with multiple component pipelines using Jenkins, Jira, Bitbucket to support weekly releases and out-of-cycle releases based on business needs.

· Experience in setup of K8S/Openshift clusters for multiple teams/applications including resource management, networking, auto scaling properties and all other services of Kubernetes.

· Kubernetes persistent volume dynamic provisioning using storage classes in clusters for NFS/BLOCK.

· Configured k8s clusters with proper node specifications based on resource and capacity, proper labelling there by setting limits which will have better performance.

· Troubleshooted issues with k8s clusters with respect to both control plane components including etcd and worker nodes.

· Provided isolation between applications and streams using k8s namespaces, RBAC roles, and service accounts.

· Developed and managed workloads using different controllers like Deployments, Replica Set, Daemon Set, Stateful Set, Job, etc.

· Created K8S Service to expose the pods using Node Port, Cluster IP and Load balancer, both HTTP and secured TLS applications.

· Experienced and working helm charts with K8S and OpenShift.

• Build data systems and pipelines
• Data Migration
• Data ingestion of new data sources.
• Create data pipeline for integrating the incremental feeds and historical load for new data sources.
• Conduct complex data analysis and report on results
• Prepare data for prescriptive and predictive modeling
• Developed Oracle PLSQL packages to perform data reconciliation
• Design and build programs which transform data to the Data model
• Build algorithms and prototypes
• Combine raw information from different sources
• Create procedures, functions, and packages to ingest daily transaction data, transform and feed it into the reporting data layer.
• Explore ways to enhance data quality and reliability
• Develop analytical tools and programs
• Collaborate with data scientists and architects on several projects
• Have good knowledge in Informatica BDM, SQL Server, Oracle SQL / PLSQL, Unix scripting , Hive, Impala, HDFS, Scala, Control-m / TWS

· Install & Configure OCP clusters with HA.

· Install & Configure SAS Viya, Enable Devops pipelines for Product installation.

· Customizing SAS Core components as per bank requirements, preparing manifestation files, ensuring deployments across the environments using CI/CD pipeline.

· Worked closely with SAS vendor for upgrades and SAS developments ensured timely deliverables.

· Worked with developers and IT staff to oversee code releases, combining understanding of both engineering and coding. From creating and implementing systems software to analysing data to improve existing ones. Played a essential role in integrating the project functions and resources across the product life cycle, right from planning, building, testing, and deployment to support

· Implemented a continuous build-test-deployment (CI/CD) system with multiple component pipelines using Jenkins, Jira, Bitbucket to support weekly releases and out-of-cycle releases based on business needs.

· Experience in setup of K8S/Openshift clusters for multiple teams/applications including resource management, networking, auto scaling properties and all other services of Kubernetes.

· Kubernetes persistent volume dynamic provisioning using storage classes in clusters for NFS/BLOCK.

· Configured k8s clusters with proper node specifications based on resource and capacity, proper labelling there by setting limits which will have better performance.

· Troubleshooted issues with k8s clusters with respect to both control plane components including etcd and worker nodes.

· Provided isolation between applications and streams using k8s namespaces, RBAC roles, and service accounts.

· Developed and managed workloads using different controllers like Deployments, Replica Set, Daemon Set, Stateful Set, Job, etc.

· Created K8S Service to expose the pods using Node Port, Cluster IP and Load balancer, both HTTP and secured TLS applications.

· Experienced and working helm charts with K8S and OpenShift.

Introduction to Hioki Singapore Pte. Ltd.

Hioki Singapore Pte. Ltd. is a dynamic and innovative organization committed to excellence in electrical measurement solutions. As a subsidiary of Hioki E.E. Corporation, a global leader in electrical measuring instruments with over 90 years of history, we are dedicated to providing high-quality, reliable, and cutting-edge solutions to customers in various industries across Southeast Asia and beyond. Our team is driven by a passion for innovation, customer satisfaction, and continuous improvement. We are committed to fostering a collaborative, inclusive, and supportive work environment where our employees can grow professionally while contributing to our mission of empowering industries with world-class measurement technologies.

Key responsibilities

•Actively identify and pursue new sales opportunities in alignment with SEA and Oceania market strategies.

•Focus on strategic segment sales as defined by the company to achieve business objectives E.g. Energy, Battery, Automotive (EV), Components, Data center, Education, etc

•Travel within Singapore, Malaysia, and Oceania to expand business opportunities and provide support for various events.

•Build and maintain strong relationships with potential and existing customers to drive revenue growth and business expansion.

•Leverage LinkedIn, referrals, and professional networks to develop new accounts and foster long-term partnerships.

•Conduct presentation, product demonstrations, respond to product-related inquiries, and negotiate sales deals effectively.

•Work independently to meet deadlines, achieve sales targets, and ensure successful execution of customer projects.

•Research and analyse market trends to identify new opportunities and provide tailored solutions to meet customer needs.

•Participate in regular sales training and workshops to stay updated with industry trends, improve sales skills, and refine techniques.

•Prepare detailed sales reports outlining achievements, progress toward targets, and challenges encountered.

•Collaborate closely with marketing, product marketing, and customer service teams to align strategies and achieve business goals.

Qualifications

•Minimum 3 years sales experiences in Electronic, Electrical industries, General Industries.

•Diploma in Electrical, Electronic, Marketing, Business Administration, or related fields for Sales Engineer Position.

•Strong negotiating, Critical thinking, Strategic thinking, Analytical skills

•Exceptional verbal and written communication skills in English, other languages would be advantageous

•Team player with strong interpersonal skills

Key Benefits

•Attractive salary package: Basic + allowance & annual bonuses

•Medical, dental, optical, and annual health screening benefits

•Transport allowance for candidates with their own vehicle; alternatively, reimbursement for business-related transport expense

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management

BRIEF DESCRIPTION

This position works with the reporting head in the department to execute service agreements at, or above the customers' standards. He or she is accountable to handle principal & agency related shipments; documentation preparation and to also work closely with the Sales Team to deliver excellent service to our customers.

JOB SCOPE

• Timely completion of documentation flow to facilitate the import/export/cross trade shipments.
• Issue shipment related documents (i.e Bill of Lading, invoices, pre-alert, etc).
• Coordinate closely with internal offices / agencies & clients to deliver a seamless supply chain flow.
• Equipment/inventory planning and fulfilment.
• Provide quotations and sailing schedules as requested by a direct inquiry from customers.
• Ensure timely monthly closing of jobs and maintaining relevant files relating to shipments to provide a record and review trail.

WHAT ARE WE LOOKING FOR

• Minimum 1 year operational experience in NVOCC / Co-Loader is preferable for this position.
• Preferably specialised in Logistics/Supply Chain or equivalent will be an added advantage.
• Experience in liasing with Shipping Principals and Agencies will be an added advantage.
• Result oriented, pro-active and possess a positive work attitude with good customer service.
• Fluency in both written and verbal communication skills (English).
• Required Skill(s): Microsoft Office (Word / Excel), preferably Microsoft Outlook as well.
• Salary offer will scale accordingly to your relevant work experience.

ATTRACTIVE COMPANY WELFARE BENEFITS

• 5 days work week
• Medical & Dental Benefit
• Other benefits (revealed during interview phase)

PLEASE INCLUDE THE FOLLOWING IN YOUR CV

• Last drawn salary
• Expected salary (salary offer is negotiable and will be in accordance to level of experience)
• Availability
• Reason(s) for leaving current/previous job

Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative!

Key Responsibilities:

- Attend to after-sales duties, including handling repair requests from customers.

- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.

- Communicate with customers to arrange product collection after repair completion.

- Respond to customer service emails and chats promptly and professionally, addressing inquiries and concerns.

- Assist with invoicing and basic accounting tasks related to customer service operations.

- Assist with ad hoc tasks to ensure smooth operation of the business

Requirements:

- Prior experience in customer service or a related field is preferred but not mandatory.

- Preferred: Excellent verbal and written communication skills in English and Chinese.

- Strong interpersonal skills and the ability to build positive relationships with customers.

- Basic understanding of invoicing and accounting procedures.

- Detail-oriented and able to handle multiple tasks effectively.

- Tech-savvy and proficient in using various computer applications.

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Job Description:

We are seeking an experienced and strategic Chief Financial Officer (CFO) to join our dynamic overseas education consulting company. The CFO will oversee all financial operations, provide strategic guidance, and drive financial performance to support the company’s growth. The ideal candidate will have extensive experience in financial management, investment strategy, and leadership, ensuring the company’s financial stability and success in a competitive market.

Key Responsibilities:

Develop and implement financial strategies to align with the company’s mission and long-term goals.

Oversee budgeting, forecasting, financial reporting, and compliance with regulatory standards.

Provide financial insights and recommendations to the executive team to support decision-making.

Monitor cash flow, optimize resource allocation, and manage risk.

Lead and mentor the finance team to ensure operational efficiency and professional growth.

Evaluate investment opportunities to maximize returns and align with organizational objectives.

Collaborate with cross-functional teams to drive financial performance and cost efficiency.

Build relationships with key stakeholders, including potencial investors and financial institutions. ( We are looking for investors from mainland China, so strong connection with investment companies in China is a plus).

Qualifications:

Bachelor’s degree in Finance, Accounting, or related field; MBA or CPA preferred.

8+ years of progressive financial management experience, including leadership roles.

Strong expertise in financial modeling, investment strategies, and risk assessment.

Proven ability to lead teams and collaborate with cross-functional stakeholders.

Experience with financial systems and tools to enhance operational efficiency.

Excellent communication and interpersonal skills.

Fluent in Chinese and English.(Our customers are mainly Chinese speaking )

Familiarity with the education and overseas education industry in China market is a plus.

Key Skills:

Strategic Financial Planning

Investment and Risk Management

Leadership and Team Development

Advanced Excel and Financial Systems

Stakeholder Relationship Management

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

1. Computation and prepartion of Topographic map, Boundary surveys, all co-ordinates and level
2. Duties will primarily be office related but may require occasional field work associated with all facets of surveying including topographic mapping, control surveying and construction layout.
3. Downloads and processes field data in AutoCAD, processing of 3D Scanning Data
4. Able to work independently with minimum supervision
5. Responsible for the project team drafting activities
6. Drafting As-built plan
7. Create, analyze and modify CAD drawings for engineering projects

-support contracts Manager in project tendering

-preparation of material take off within the targeted timeline

-liaise with vendors on the mateials pricing and stock availability

-site survey if required

-update of drawings and prepare variation orders if applicable

-assist in preparation of progress claims etc

-assit in procurement of materials and equipment for the projects

-site support etc.

Do you have a strong passion for writing good, maintainable and robust code? Join us and be part of the family that believes in good software design, delivering quality well tested solutions! Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services.

Role Responsibilities:

• Provide professional technical support to the developed software program during the maintenance phase of the applications.
• Provide guidance to other Software Engineers in the team.
• Responsible for design, programming, debugging, testing, modifications, deployment, operations and maintenance of the applications.
• Ensure that the developed modules/deliverables meet expectation, quality standards and within schedule.
• Effectively documenting issues and providing regular status and progress towards project milestones.

Role Requirements:

• Must possess at least a Bachelor’s Degree, Post Graduate Diploma/ Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• 2-4 years hands on working experience with Java, J2EE, JSP, Tomcat, Apache HTTP, JavaScript, React JS MySQL and Object-Oriented analysis and design.
• Experienced in Internet technologies, application servers and databases.
• Experienced in AWS, Terraform, UNIX environments, systems setup and application deployment will be advantage.
• Experience in Angular and/or Typescript will be an advantage.
• Strong verbal and written communication skills, able to transmit information in a clear and unambiguous way.
• Problem-solving skills with high level of initiative.
• A team-player who takes ownership.
• Ability to work under pressure and meet tight deadlines.
• Ability to work individually with minimum supervision. Specific Requirements: Java, J2EE, SQL, HTML, JavaScript, ReactJS
  
  Candidates with more years of relevant working experience will be considered for a Senior Software Engineer (Operations) role.

Work Hours: 8am to 7pm | Mon - Fri

(Staggered work hours i.e. either 8-5, 9-6 or 10-7 depending on which login time is assigned to you)

Weekend / OOH Work Requirement:

ADHOC weekend and out of office hours’ activities. Participation for such activities is a requirement for this position. These activities vary from Power Down, network verifications, desk moves, etc. but are not frequent and will be made aware in advance.

Job Summary

The IT Support engineer will be working within a team structure to provide world class IT services to end client. The IT Support engineer and the Local IT team will provide a full range of IT related services onsite as well as dispatch, including the support of IT hardware and software related to PCs, laptops, Thin Clients and corporate mobile devices.

Responsibilities:

• Provide onsite hands-on technical support and insightful advice to customers
• Focus on providing customers with best-in-class support experiences
• Listen and in take all customer queries, requirements and needs with patience and empathy
• Educate & share with customers on new technology and processes to enhance technology adaption
• Provide guidance and training to customers on current technology and IT policies
• Promote self-help through the use of Knowledge Base and technology specific portals
• Provide continuous improvement on end user services offered to customers
• Manage customer expectations accordingly to enhance IT Support experience.

Duties:

• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Provide customers with training and advice on client technologies and updates during service visit
• Perform IMAC activities
• Utilize Service Now to record and track all incident related to service calls
• Work with Local IT team to provide coverage for a full business day
• Provide written documentations, updates and root cause analyst on IT issues to management as needed
• Create knowledge articles for new issues discovered where there’re no existing KBs
• Provide feedback on potential issues or concerns to mitigate risks in the future

Skills Required

General:

• Communicative, friendly and reliable
• Good level of spoken and written English

Basic Technical skills:

• Microsoft Office Products
• Microsoft Operating System (currently Windows 7, 10)
• Hardware and provisioning (PC/Notebooks/Printers/Smartphones)
• Mac System
• Security knows how
• Usage of Ticketing Tools

Enhanced Technical skills:

• Structure and functionality of IT networks and the components (basic)
• Microsoft Active Directory
• Mobile Office (VPN-Solution, iOS devices)
• Virtual Desktop troubleshooting(basic)
• ITIL or process know how
• IT Security (basic)
• Installation/troubleshooting Knowledge of trading platforms (Bloomberg, Reuters) (basic)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Integration Engineer.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: 6 months - 1 Year (Extendable) Renewable Contract

Job Description:

Key Responsibilities

· Understanding of protocols like HTTP/HTTPS/FTP/SFTP/AS2 etc

· Programming experience in Java

· Familiarity with Linux operating system and commands

· Capability to troubleshoot integration issues efficiently

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

1. Provide technical support for user’s desktops, laptops, software and other related IT equipment.
2. Perform troubleshooting of computer network issues in Windows domain environment (TCP/IP, AD, Firewall, Switch).
3. Corporate email setup and administration (Exchange Server, Outlook).
4. Hardware and software inventory documentation.
5. Any other duties as required by the manager or Head of Department that are commensurate with the grade.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Integration Engineer.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: 6 months - 1 Year (Extendable) Renewable Contract

Job Description:

Key Responsibilities

· Understanding of protocols like HTTP/HTTPS/FTP/SFTP/AS2 etc

· Programming experience in Java

· Familiarity with Linux operating system and commands

· Capability to troubleshoot integration issues efficiently

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.