1. Carry out site inspection at job sites
2. Troubleshoot technical issues at job sites
3. Prepare reports and quotations
4. Maintain existing customer base and provide quality csutomer service
5. Ensure prompt follow up to customer enquiries , work progress and defects work
6. Ensure smooth operation at sites and assurance to customers on quality
7. Develop new business opportunities and new networking
8. Any other Ad-hoc duties assigned.

• Min Diploma or Bachelor in Construction or Civil Engineering.
• Fresh graduates are welcome.
• Enthusiasm in soloving problem techincally
• Customer oriented attitude and good team player
• Possess good analytical skills and processing skils.
• Proactiveness and responsible
• Able to work independently and can handle stress
• Class 3 driving license with personal vehicle

* experience in the semiconductor industry an advantage

* 2-3 years experience

* willing to learn and multitask

* conduct preventive maintenance

* conduct troubleshooting, repair and testing

* ad hoc duties as assigned by the technical manager

* fresh graduates who are willing to learn are also welcome

* 5day work week (Mondays-Fridays)

* higher compensation offered for more experienced applicants

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
  Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

Job Info:

• Monday to Friday 8 - 530
• Location: Ang Mo Kio

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

EA License No: 24C2352
EA Personnel No: R24123724
EA Personnel Name: Tiffany Ng Xin Yi

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities:

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters
• Perform repair works as necessary
• Advice customers on purifier set up, cleaning, and maintenance

Skills Required

• Extensive plumbing and electrical work experience
• Residential drilling experience
• Residential plumbing experience
• Customer oriented with positive work attitude

Other Requirements

• Singaporean/Malaysian
• Possess a valid Class 3/3A driving license
• Able to work 5.5 days a week

Estimated Salary

$2400 to $2800

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you

vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental
   health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters
• Perform repair works as necessary
• Advice customers on purifier set up, cleaning, and maintenance

Skills Required

• Minimum 1 year experience in plumbing or related technician work
• Residential drilling experience
• Residential plumbing experience
• Customer oriented with positive work attitude

Other Requirements

• Singaporean/Malaysian
• Possess a valid Class 3/3A driving license
• Able to work 5.5 days a week

Estimated Salary

$2400 to $2800

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh Diploma holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Able to work on Saturdays

Location

Upper Thomson

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $3,500.00 per month

We regret that only shortlisted candidates will be notified.

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities:

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters
• Perform repair works as necessary
• Advice customers on purifier set up, cleaning, and maintenance

Skills Required

• Extensive plumbing and electrical work experience
• Residential drilling experience
• Residential plumbing experience
• Customer oriented with positive work attitude

Other Requirements

• Singaporean/Malaysian
• Possess a valid Class 3/3A driving license
• Able to work 5.5 days a week

Estimated Salary

$2400 to $2800

About the Company

Casa Creation is the authorized distributor for SK Magic, one of the world’s most advanced home appliance makers originating from Korea. Combining sleek design, effortless use, and amazing health benefits, we believe that our SK Magic product range - particularly state of the art water and air purifiers - are the fast-rising appliances of the future in today’s hectic yet discerning society.

As a diversified subsidiary of the Car Choice Group – one of Singapore’s largest full-suite car dealerships – we are proud of our lineage and impressive track record of providing exceptional products and services, backed with top-tier awards including the prestigious Singapore Excellent Service Award, SGCarMart Premium Dealer of the Year and Association of Trade and Commerce’s Entrepreneur 100 for two consecutive years.

We are a young and dynamic team looking to expand with energetic homegrown talent: it’s a bonus if you

vibe Korean designs! In line with the staff-centred philosophy of our parent company, we highly value everyone’s unique contributions and promise a fulfilling career journey as we achieve our vision of being Singapore’s leading next-generation home appliance provider together.

Vision

Creating a clean and safe living environment, through the pursuit of fundamental health care

Core Values

1. Health: We believe in creating a clean and safe environment, through the pursuit of fundamental
   health care
2. Eco-Friendliness: Our products reduce resource consumption, minimise pollution and reduces the production-use-disposal process.
3. Convenience: We aim to minimise labour for all our customers, creating a seamless experience and curating our products to suit each of your needs.

Responsibilities

• Install company water purifiers on-site, including set up of parts, troubleshooting, and quality checks
• Perform routine maintenance, such as inspecting parts, checking, and replacing filters
• Perform repair works as necessary
• Advice customers on purifier set up, cleaning, and maintenance

Skills Required

• Minimum 1 year experience in plumbing or related technician work
• Residential drilling experience
• Residential plumbing experience
• Customer oriented with positive work attitude

Other Requirements

• Singaporean/Malaysian
• Possess a valid Class 3/3A driving license
• Able to work 5.5 days a week

Estimated Salary

$2400 to $2800

Key Responsibilities:

Customer Support & Troubleshooting:

• Provide technical assistance to customers by diagnosing and resolving system-related issues, bugs, and system performance problems.
• Assist with the installation, configuration, and setup of products at customer sites or remotely.
• Offer both onsite and remote support to troubleshoot issues, ensuring that systems are running smoothly for clients.
• System Customization & Implementation:
• Assist with the customization and configuration of system solutions to meet the unique needs of the customer.
• Coordinate with project teams to implement solutions on customer sites, ensuring that deployments are completed smoothly and within the given timeframe.
• Help manage upgrades, ensuring minimal downtime and a seamless transition for clients.

Project Coordination:

• Work closely with project managers to plan and schedule installations, updates, and rollouts.
• Ensure that project timelines and technical requirements are met and provide regular updates to stakeholders.
• Oversee the execution of system-related tasks on client projects, from setup to delivery.

Training & Documentation:

• Provide training to clients on the use of the system, ensuring that customers can effectively utilize the product post-deployment.
• Create and maintain documentation, including troubleshooting guides, FAQs, and best practices, to assist customers and internal teams.

Customer Feedback & Product Improvement:

• Collect feedback from customers on system performance and any challenges they face.
• Report issues and suggest improvements to the development team based on customer insights and recurring problems.

Qualifications:

• Bachelor’s Degree in Business, Management, Information Technology, or related field
• Proven Experience in a service delivery management or related role
• Strong verbal and written communication skills
• Expertise in managing multiple projects, with strong organizational skills to meet deadlines and ensure smooth service delivery

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Location: Paya Lebar

Job Description:

• Deliver customer service to hotline calls, emails and walk-ins

• Processing of orders via various purchase options

• Processing enrolments of new customers

• Prepare daily sales report to ensure accurate payments received and stock quantities

• Assist with merchandise and spare parts purchase

• Filing of documents

• Checking of invoices with order forms to ensure invoices are keyed correctly

• Handle customer enquires

• Issue products to customers according to the purchases

• Packing of stock for deliveries and courier service

• Coordinate with courier to ensure timely delivery

• Daily stock count to ensure accurate and sufficient inventory level

• Order stock in to replenish

• Receiving of stock and arrangement of stock in warehouse

• Providing after-sales service (repair)

• Prepare inventory reports

• Any other ad-hoc duties

Requirements:

• Minimum 3 years of experience in customer service or sales administration

• Strong communication skills in verbally and in written

• MS Office Skills

• Able to work independently and good teamwork

Other information:

• AWS

• Transport, meal and OT allowance

• Medical and dental benefits

• Working location: Paya Lebar

• 5.5 days’ work week (Monday to Friday 11am to 8pm, Saturday 11am to 5pm)

Allowance: Meal $100, Transport $100, OT $200

For quick reply, please contact me at +65 85878287

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

Job Scope:

• Communicate and coordinate with customers regarding sales orders and inquiries.
• Provide high level telephone, email and web chat support to our customers
• Handle invoicing, purchase orders (P/O), delivery orders (D/O), and manage purchasing and receiving tasks.
• To coordinate with operations management to carry out customer requests/appointments/changes etc effectively and efficiently.
• Process customer orders efficiently.
• Perform general administrative duties.
• Complete other ad-hoc tasks assigned by management.

Requirements:

• Minimum ‘O’ Level or at least 1 year of relevant experience.
• Possess a service-oriented mindset with excellent customer service skills.
• Proficient in Microsoft Office

Job Description

• Site inspection, planning & coordination.
• Ensure works comply with regulations

Job Requirements

• Minimum Degree in Civil Engineering recognised by PEB, BCA or BOA
• With or without experience
• Salary commensurate with experience
• Part-Time or Full-Time
• To include expected salary
• Only those with qualifications recognised by BCA as RP need to apply

Job Description

• Site Inspection, planning & coordination
• Ensure works comply with regulations

Job Requirements

• Minimum Degree in Civil Engineering recognised by PEB, BCA or BOA
• With or without experience
• Salary commensurate with experience
• Part-Time or Full-Time
• To include expected salary
• Only those with qualifications recognised by BCA as RP need to apply

As a Service Manager, you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

What will you do?

Service Delivery

• Providing leadership and management of the Service Support Office and Project Administration in supporting the Client
• Acting as a Single Point of Contact in Client Engagement
• Representing OneCare when engaging Client
• Representing OneCare when engaging 3rd Party vendors/Principals
• Representing OneCare when engaging NCS CSU and Sales Specialists
• Owning the Scope, SLA, Cost Plan of maintenance contracts managed by him/her
• Managing and monitoring of service activities to ensure that all aspects of the Scope, SLA are met
• Executing decisions pertaining to support activities and/or service requests where scope of work is not clearly defined contractually
• Forecasting revenue and costs of ongoing projects/contracts with minimum deviation
• Monitoring/ Tracking P&L of ongoing projects/contracts
• Managing costs of ongoing contracts to ensure project margins targets are met
• Supporting Sales, as required, during negotiations of the Scope, SLA and Cost Plan
• Liaising with PMA, CSU Finance in matters of :-Revenue forecast and accrual
  Cost forecast and posting
• Evaluating needs and delivering continuous process and service improvements

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analyzed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance Management

The ideal candidate should possess:

• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of IT project management experience
• Strong knowledge in process improvement methodologies and tools
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Good customer management experience
• Proficient in written and spoken English
• Certification in IT Service Management and/or ITIL (v3 or above)
• Able to travel as required

We’re searching for a Software Engineer to be part of our diverse team of talent here at NCS!

What we seek to accomplish together:

Project Delivery

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Develop unit test package, execute tests & document test results to ensure the quality of the program
• Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

A little about you:

• Typically 2-8 years’ experience with substantial project work in software development
• Possess relevant system development / maintenance experience using .Net/Java-related technologies
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

What you might also need to have:

• Knowledge on cloud technologies such as AWS and Microsoft Azure Cloud
• Knowledge or experience in Outsystems
• DevOps knowledge, understanding of major DevOps tools

Contract : 2 year renewable contract

Monthly Salary : $2200 to $4000

Job Description

· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT employees in all CLIENT locations.

· Perform asset tracking of all corporate devices (from purchase to disposal)

· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

· Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

· Support the Team Lead in providing dedicated support for approximately 200 VIP users and be available for after-hours VIP (VP and above) support. Advanced notice will be provided by EDX team.

· Provide CLIENT employees with information and support related to CLIENT's corporate systems. Provide guidance to employees on how to perform self- service support and Service Desk's available modes of support.

· Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

· Escalate any company-wide incidents (disruptions or outages in CLIENT's corporate systems) to the Team Lead.

· Assist to implement service improvement plans approved by the EDX team.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Adhere to established processes and best practices within the IT

Service Desk playbook.

· Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by CLIENT users

· Contribute to a positive team environment and embrace a culture of excellent customer service and continuous improvement.

· Continuously update skills and knowledge to stay current with industry trends and technologies.

For the 1 x Support Engineer

Nitec or Diploma in Computer Science, Information Technology, or a related field.

Certifications

For the 3 x Senior Support Engineer

· The below certificates (or equivalent) are preferred, but not mandatory

o Microsoft 365 Certified: Endpoint Administrator Associate

o Microsoft 365 Certified: Fundamentals

o CCNA

ITIL 4 Foundation Certification.

Technical Skills

· Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

· Expertise in macOS, iOS device management and troubleshooting.

· Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

· Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions

· Familiarity with meeting room video conferencing and AV solutions and troubleshooting.

Proficiency in using ESM tools such as ServiceNow.

Experience

For the 3 x Senior Support Engineer

· At least 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

· Experience as system engineer/ system administration in any of the systems listed in Annex C is an added advantage.

· At least one of the senior engineers (or Team Lead) needs to have macOS experience.

For the 1 x Support Engineer

· At least 2 years of experience in a service desk or technical support role providing L1 support, with exposure to a variety of devices and applications

· in a corporate environment.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and analytical skills.

· Ability to work independently and collaboratively within a team.

· Strong time management and multitasking skills.

· High level of customer service orientation.

· Take ownership of assigned tickets and actively seek for solutions to resolve the ticket.

Ability to work in a fast-paced environment and work under pressure.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Be Part of Our Success

• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Work closely with Project Manager/ Team Lead to fulfil project deliverables and operational request.
• Conduct regular scans/patching to ensure managed devices are compliant
• Establish TAC cases with the principal vendor for complex problem until its resolved.

Qualities We Value

• Minimum 1 – 2 years of hands-on network technical support experience in SI Environment.
• Cisco certification is preferred, ie. CCNA, CCNP etc.
• Experience with LAN, WAN, Data and Security networking in implementation, maintenance support and break-fix.
• Hands-on experience working with Cisco/Alcatel/Dell Switching and Routing, NTP Server, Fortinet and Checkpoints firewall with IPS in Data Centre Technologies.
• Strong knowledge of TCP/IP, STP, LACP, MLAG, Port-Security and other networking Protocols.
• Maintain Network Documentation, including diagrams and configuration files.
• Implement security best practices and ensure compliance with relevant regulations.
• Stay updated with industry trends and emerging technologies related to Data Centre Networking.
• Experience working in a team-oriented, collaborative environment.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

1. Co-ordinate site works, workflows and inspections with main contractors’ site representatives including attending site-co-ordination meetings.
2. Strong manages a team of supervisors, workers, subcontractors and vendors to execute works within given timeframe.
3. Strict monitoring work progresses, qualities, productivities and materials usages and ensure those items meet the targeted schedule, qualities, productivities and within quantities.
4. Enforce and monitor all supervisors, workers and subcontractors abide to safety, health and environment rules and regulations.
5. Able to resolve site issues with supervisors, main contractors, sub-contractors, vendors, and any related third parties.
6. Responsible to prepare shop drawings, "AS-BUILT” drawings and Materials Bill of Quantities required for the project.
7. Implementation, good planning and monitor weekly works activities with a team of supervisors in accordance to the master schedule.
8. Implementation of Testing & Commissioning plan.
9. Responsible to keep track, monitor and ensure timely submission of all shop drawings, materials and “AS-BUILT” drawings.
10. To co-ordinate with main contractors and third parties on Combined Services Drawing (CSD) and resolve any clashes prior to construction.

Job Requirements:

• Diploma Mechanical / Electrical Engineering / ITC Certificate in related trades with 3 – 5 years experiences.
• Entry Level candidates with Degree qualification may apply.
• Building Construction Safety Supervisor (BCSS) Course and any other WSH related certificates.
• MEP design experiences will be advantage.
• Must be a team player with perseverance, diligent and with initiatives.

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

Mission: Redefine car buying, nurturing long-term relationships, and ownership.

Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

1. People First: Elevating customer experience, empowering our staff.
2. Dynamic Mindset: Always responding quickly, efficiently, and decisively.
3. Sustainable Business: Prioritizing long-term over short-term objectives.

Car Choice Group - where tradition meets innovation, fostering trust through transparency. Join a dynamic powerhouse driving careers.

Responsibilities

• Assist in the preparation of sales agreements, invoices, billings, and documentation for sales and financing transactions
• Update administrative data in systems and maintain records of such data, including general record keeping and filing duties
• Assist in scheduling of workshop appointments by coordinating and liaising with customers
• Contact customers to respond to inquiries and follow up with existing customer cases
• Provide internal stakeholders with necessary administrative support and undertake any ad-hoc duties as assigned

Skills Required

• Minimum O/N level holder
• Minimum 1 year experience in a customer facing role
• Proficient in MS Office and computerized accounting systems

Other Requirements

• Possess good interpersonal and communication skills
• Meticulous and able to multi-task

We’re searching for a Software Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Develop unit test package, execute tests & document test results to ensure the quality of the program
• Assist in the integration testing, system testing, User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Prepare & maintain up-to-date system documentation.
• Analyse functional requirements to translate into application design using established design methodologies and guidelines
• Ensure codes comply with NCS security guidelines

Teamwork

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications
• Participate in peer reviews to improve project quality

A little about you:

• Typically 3-6 years’ experience with substantial project work in software development
• Possess relevant system development / maintenance experience using .Net/Java-related technologies (such as but not limited to C#, ASP.Net, VB.Net, .Net Core, Web API, SQL Server Database, MySQL, HTML, CSS, JavaScript framework, Java GUI frameworks like Swing, SWT, AWT, RESTful Web Services, Struts, Spring, Angular)
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

What you might also need to have:

• Knowledge on cloud technologies such as AWS and Microsoft Azure Cloud
• Knowledge or experience in Outsystems
• DevOps knowledge, understanding of major DevOps tools

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing