Hybrid working arrangement after probation

Location: East

Position: Customer Service (Korean speaking)

Job Id: 19385

Job Description

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection

Job Requirement

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Korean comprehension (Business level) to liaise with Korean speaking customers
➤Diploma or Degree holder preferred
➤Experience of customer service or other admins will be advantage

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Service (Korean speaking) Job ID:19385".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Responsibilities

• Greet and meet every customers in the most friendly manner
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customers waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Requirements

• Minimum O Levels
• Able to work under pressure and fast-pace environment
• Minimum 2 years in Customer Service industry / Call Centre support
• Good Customer Service skill and Communication skill
• Basic (OT payable) + 1 month AWS, 2 positions available
• 2 working hours:
• 1) 5.25 days (Alter Saturday), Monday Friday : 7.45am 5.15pm , Alternate Saturday: 8.00am 11.00am
• 2) 5 days work week (shift on schedule), 1st shift ( 8.00am 17.30pm), 2nd shift (9.30am 7.00pm)
• Job Reference: L859X46V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

JOB SCOPE

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement
• Perform Mall Marketing redemptions and any other duties assigned
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

JOB REQUIREMENTS

• Seeking good career prospects in Hospitality field
• Keen to work in an exciting and learning environment
• Fresh graduates who wish to pursue a successful career in hospitality field are encouraged to apply
• Have basic knowledge of MS Office (Word and Excel). Able to work on weekends/ public holidays
• Great personality with excellent customer service attitude

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Job Responsibilities

• Observe department’s standard operating procedures.
• To work towards the company mission and vision, to meet customer satisfaction and exceed expectations each and every time for return patronage.
• Provide general secretarial support to the clients.
• Deal with enquiries via walk-ins, calls and email.
• Ensure a smooth running of the Centre and its day-to-day operations.
• Assist in coordinating department events and organize team building events for the team.
• Perform cashiering duties.
• Update Centre’s daily and monthly revenue.
• To be cross trained and to be competent at the cross trained location and adhere to the immediate manager’s deployment arrangement.
• To liaise with relevant Finance department, exhibitors, vendors and/or other stakeholders to ensure that the payment process adheres to the standard operating procedures and that payment for each service(s) request is received.
• To ensure that payment collected at the end of each shift is submitted to the Team Member bank.
• To attend operation meetings.
• To be present on site during the setup of events, ensuring that all services requested are delivered on time and/or be of assistance for any onsite challenges.
• To attend to the exhibition service counter (for when Marina Bay Sands is the appointed contractor service vendor).
• To follow up with exhibitor(s), vendor(s) and/or other relevant stakeholders with their feedback on the service experience(s) encountered with service centre.
• To work together with the Information Technology team and the Retail Mall management in replying ICT services enquiry(s) from retailers and coordinating to ensure service(s) delivery.
• To keep track on the service requirements of the retailers to support the accurate monthly billing.
• To provide assistance to Guest Service Agent in performing guest service agent duties over MICE Service Centre counter.

Responsiblities :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Contract duration: 2 years

Location: Changi (Sealand Road)

Responsibilities

• Handle telephone enquiries and front desk duties.
• Coordinate with security team on vehicles, vendors, occupants, contractors or visitors entering the premises.
• Account and recording of damaged items, loss of equipment, defects after the guests’ have checked out.
• Communicate charges of damaged or loss items to occupants and escalate appeals for wavier to Resorts Ops Manager for processing.
• Conduct regular inspections to ensure the Resorts are well maintained. To record and report any defect and to engage Facility Management team to schedule repairs and maintenance.
• Administer resorts’ inventories and office stationery purchases.
• Assist on issues surfaced up by the housekeeping/security team/occupants in the absence of the Resorts Ops Manager.
• Assist occupants with basic troubleshooting such as issues with equipment examples refrigerator, air-condition or TV sets.

Other responsibilities

• Function as the Point of Contact (POC) for the followings:
  With Linen Laundry Service Vendor - Coordinate with Linen Laundry Service Vendor on the dispatch and collection of dirty linens.
• Logistics & Inventories
  a. Handles linen inventory and purchasing if stock is low
  b. Co-ordinate with housekeeping team for the accounting and preparation (example defect detection) of the linens for the villas.
  c. Administer villa inventory list amendments (4, 3 and 2-bedroom villas):
• Report of shortfall/additions of inventories
• Facilitate on boarding of physical inventory lists (both normal stores and linens) to online inventory tracking list and accounting of items issued to housekeeping staff or occupants directly.

Requirements

• Diploma in Hospitality
• At least 1 year of experience in customer service / hotel operations
• Good verbal and written communication skills
• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Role/Level Associate Engineer, Contracts

▪ To assist in coordination and logistics management of:

o Staff security clearance matters

o Client device delivery

o Client device staging and image distribution

o Client device deployment & OS upgrade scheduling

o Client device acceptance

o Submission of Declaration Form & billing (if any)

o Support Project Manager on administrative matters (eg. Purchase etc.)

▪ Track and compile project report regularly.

▪ Update assets records of client devices handled by project team.

▪ Work with project team in ensuring that the client devices’ inventory records are updated & accurate

▪ Work with project team to handover the client devices for O&S

▪ Monitor, track & review the Project migration output and key project progress milestone.

▪ Submit the progress reports to Project Manager

Job Description ▪ Work closely with the project related teams to ensure timely delivery of the contracted services.

▪ To assist in coordination and logistics management of:

o Staff security clearance matters

o Client device delivery

o Client device staging and image distribution

o Client device deployment & OS upgrade scheduling

o Client device acceptance

o Submission of Declaration Form & billing (if any)

o Support Project Manager on administrative matters (eg. Purchase etc.)

▪ Track and compile project report regularly.

▪ Update assets records of client devices handled by project team.

▪ Work with project team in ensuring that the client devices’ inventory records are updated & accurate

▪ Work with project team to handover the client devices for O&S

▪ Monitor, track & review the Project migration output and key project progress milestone.

▪ Submit the progress reports to Project Manager

• Understanding of Internet technologies (such as routing, switching, and network infrastructure) and technologies related to the ISP sector
• Possessing excellent analytical and problem-solving abilities, with a talent for addressing technical and operational issues.
• Skilled in network management and maintenance with a strong dedication to offering assistance with technical issues.
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Management of Enterprise Data Network includes administration, patching, upgrades, and migration tasks, as well as designing, preparing HLD/LLD, leading implementation teams, and managing service levels, demands, incidents, and changes.
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Conduct a network audit to pinpoint any deficiencies and recommend appropriate solutions. Assisting with RFP/RFI reply.
• Experience in overseeing operations using ITIL methods / Project Management certification - PMP

• Plan, build and optimize infrastructure setup, design and performance.
• Manage backend information systems, including of virtual machines and virtualization platform, including of network storage, backup, Fibre channel switches.
• In-depth experience in Linux administration. Need to be expert level
• Strong understanding of High Availability setup for Linux/Windows applications (etc. webs, database)
• Strong network fundamentals – IPv4/IPv6 – addressing, NAT, Routing
• Network and Systems troubleshooting and maintenance
• Good to have disaster recovery planning and execution
• Private cloud administration experience is a must – VMWare / Hypervisor
• In-depth experience in DNS, DHCP, Proxies, Linux firewalls & network security is a must.
• Maintain and Administer Security Appliances of different projects
• Design and propose a plan that will improve the hosting service of the Data Center

Job Responsibilities

• Develop, implement, and maintain efficient and controlled processes for the fabrication of parts, components, sub-assemblies, and final assemblies, ensuring adherence to cleanroom manufacturing standards (end-to-end process and including leak check/functional test)
• Collaborate with cross-functional engineering teams to facilitate the release and improvement of existing and new products, managing engineering change requests (ECRs) as needed to support design, quality, and operations.
• Estimate manufacturing work definition, cycle time standards, and provide recommendations for tooling, process improvements, and quality assurance to optimize product quality and production efficiency.
• Design and employ robust test procedures and scripts, working closely with design and software engineering teams to define testing specifications and develop test fixtures for cleanroom and non-cleanroom environments.
• Collect and evaluate operational and test data, conducting analysis to support corrective and continuous improvement initiatives, and actively lead and participate in Engineering Continuous Improvement reviews.
• Assess and refine work methods, processes, and procedures to ensure alignment with cleanroom protocols, documenting current practices, and maintaining a knowledge base for new and transferred products.
• Conduct root cause analysis for assembly and testing issues, prepare failure analysis reports, and implement corrective actions to mitigate reoccurrence.
• Perform Process Failure Mode and Effects Analysis (PFMEA) as part of new product development processes, focusing on the cleanroom environment's unique challenges.

Job Requirements

• Minimum Degree in Mechanical Engineering (ME) or Electrical and Electronics Engineering (EEE).or related field.
• Possess at least 1 year of experience as a Manufacturing Engineer in semiconductor, electronics, or engineering industries, with a preference for cleanroom manufacturing experience.
• Proficiency in Microsoft Excel, PowerPoint, VBA, Power Apps, Power BI; Design software experience with AutoCAD, SketchUp Pro, and Inventor for tooling and fixture development.
• Familiarity with software programming languages, including Python, VBA, LabVIEW, and C++ for developing test scripts and automation.
• Added advantage for candidates with a background or knowledge in Industrial Engineering (IE) to optimize process efficiency and productivity.
• Effective communication skills to interact with stakeholders at all levels globally and the flexibility to participate in meetings across various time zones.
• Willingness to work in a Class 100 ISO 5 Cleanroom Environment.

Responsibilities:

• Liaise and work closely with the consultant, clients and subcontractors on the progress of M&E work to meet the project schedule.
• To supervise and ensure works are in accordance to the contract drawings and specifications
• Prepare correspondence reports, suggesting corrective actions or value added recommendations according to best practice when applicable,
• Responsible for keeping daily work record, including additional work claim to the clients and from the subcontracts.
• Other ad-hoc duties when assigned

Requirements:

• Min Diploma / Degree in Mechanical Engineering with ACMV, Electrical, Plumbing/Sanitary Services, Fire Protection background.
• Min 3 years working experienced and equipped with knowledge in M&E Services (Especially Machanical, ACMV, Electrical, Plumbing/Sanitary Services, Fire Protection) in the related field is required for this position.
• Knowledge of BIM or AutoCAD added Advantage
• Be able to work independently with minimum guidance and under pressure to meet tight deadlines.

DevOps Engineer

• Required skills:
  • 5 years of experience as a DevOps Engineer
  • Proficiency in CI/CD tools (e.g., Jenkins, GitLab CI,) and configuration management tools – Terraform
  • Configuration management tools (Jira, Confluence, GitLab Wiki)
  • IAC setup for Infra - Terraform
• Collaborate with development and operations teams to design efficient CI/CD pipelines that streamline the build, test, and deployment processes.
• Implement GitLab CI/CD best practices and optimize pipelines to reduce build times and improve deployment efficiency.
• Develop and manage infrastructure as code scripts to automate GitLab infrastructure provisioning and configuration.
• Leverage GitLab APIs and CI/CD scripts to automate repetitive tasks, reduce manual intervention, and enhance team productivity
• Design and create release management- managing multi release deployments and env management.
• Strong knowledge of AWS services for Network, compute, storage, security, scalability, monitoring, and alert management
• Strong scripting skills in languages such as Python, Bash, or PowerShell.
• Experience with IaC tools (e.g., Terraform, AWS CloudFormation) and version control systems (e.g., Git).

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Possess robust analytical and problem-solving abilities, with a talent for addressing technical and operational challenges
• Skilled in network operations and maintenance, enthusiastic about offering troubleshooting assistance.
• Preference for IT audit experience or certification in CISA/CISM, operational risk management, self-assessment of control, prior implementation of security solutions, and information security governance experience.
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Cisco/Aruba Networking and Wireless LAN.
• DDI, AAA/Cisco Identity Services Engine
• Python & Ansible for Automating Networks
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: Comparable to CCNP/CCDA
• Meraki, Palo alto, f5 loadbalancer, UTP
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Conduct a network audit to pinpoint any deficiencies and propose appropriate solutions. Assisting with RFP/RFI reply.
• Experience in running operations with ITIL processes / Project Management - PMP

Reporting to the Head of Engineering, Chubb Life, the primary responsibility of the Principle Engineer - Data for Chubb Life is to cultivate data engineering skills and adopt new age data tools into Chubb Life to support the fast-growing business and customer needs. Concurrently, success will also be viewed in aligning Chubb Life approaches to Chubb Group’s overall target operating models. As Chubb Life operates an extensive matrix reporting structure, strong influencing skills are critical in ensuring all technology related services and deliverables are executed within business expectations.

You will form strong working partnerships with business and technology leaders, plan and implement data engineering programs, formulate data and analytics strategies for solving business problems.

You will have superb engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs and build data products & platforms.

Responsibilities

• Develop the vision for Chubb Life’s data engineering approach and drive the data engineering strategy in tandem with the data transformation program
• Accountable for the data pipelines and data platforms that support the business needs across Chubb Life businesses
• Build a data engineering organization and governance model that is business focused, proactive, and resilient
• Attract, hire, and retain top talent, creating an engineering culture that fosters innovation and collaboration
• Promote data governance and master/reference data management as a strategic discipline
• Implement strategies to monitor the effectiveness of data management
• Be an inspiring engineering leader, mentor, and coach, be an active member of the data leadership team
• Evaluate emerging data technologies and provide thought leadership to determine their business benefit and impact on the future-state data platform
• Manage and drive the relationships between Chubb Life Global and the Global Life teams across geographic locations, establishing the ongoing operating model
• Proactively engage with teams in market and global offices to design and execute on a roadmap for internal, partner, and client data solutions for the business
• Evolve the way the business thinks about the importance of data and show how a robust data strategy can drive substantial value to our customers and clients.
• Work with the Data Delivery functions to form a model that supports delivery at a strategic and tactical level to support speed to market and insights
• Work with Life Head of Data Transformation and the group Data engineering teams closely to achieve the ambitions of Life data

Core Competencies

• Customer focused, results and action oriented
• Excellent communication and interpersonal skills with the ability to actively engage staff and stakeholders, communicate vision, effectively communicate Data and Analytics concepts / solutions, and influence appropriately
• Strong time management and prioritization skills
• Well-developed delivery skills
• Change agent and appreciation of Agile principles and methodologies
• Demonstrated ability to drive business improvement and effectiveness via well designed data solutions
• Ability to proactively identify data-driven issues and opportunities, and use the appropriate level of technical acumen to drive solutions
• Ability to navigate and succeed in a large global enterprise
• Ability to set direction and participate in new initiatives when required, research, recommend and document modern technologies and processes that will provide benefits to the business
• Subject matter expert contributing to Chubb Life’s business and data strategy, ensuring the data architecture, infrastructure, methodologies, and tools employed are best practice and follow established governance processes

Additional Requirements

• At least 15+ years of experience in Software Development and/or Data Engineering Best Practices and development
• University qualification in computer science or equivalent data field qualification
• Proven experience in large multinational financial services industry, and previously held a data engineering leadership role
• In-depth experience in designing and implementing enterprise-wide cloud data and analytics platforms
• Hands-on architecture and delivery experience in large scale, cloud data management solutions
• Hands-on experience architecting and implementing large scale multi discipline master/reference data management, cloud data lake and analytics platforms
• Data technology literate with a detailed understanding of the modem data architectures and data analytics platforms
• Presentation and facilitation and design-thinking skills
• Ability to collaborate and communicate with executive level business leaders
• Insurance business domain, data/content and process understanding
• Knowledge of relational/object modelling, knowledge/graph modelling techniques
• Understanding of metamodels, taxonomies and ontologies
• Ability to assess rapidly changing technologies and apply them to business needs
• Good financial acumen and experience in planning and budgeting

About the Company

We tackle engineering challenges to ensure data consistency, security, and scalability. Collaborating with data experts, we optimize models and platforms to enhance user understanding and campaign delivery, fostering growth in a competitive market.

About the Job

We seek an experienced QA Lead to ensure the quality, performance, and reliability of internal systems critical to our mobile gaming operations. This role involves leading QA engineers, collaborating with stakeholders, and maintaining high standards for non-game business tools and platforms.

• Quality Assurance: Develop and manage test plans, address quality issues, and collaborate on system performance improvements with a focus on compliance and security.
• Team Leadership: Lead and mentor QA engineers, resolve escalations, and refine processes for productivity and system quality.
• Collaboration: Coordinate with cross-functional teams to align systems with business goals and resolve quality challenges.
• Recruitment & Reporting: Hire and train QA talent, maintain clear documentation, and report progress, risks, and metrics.

Requirements

You would need min Bachelor’s degree in Computer Science or a related field.

• 8+ years in QA for internet products, including leadership roles; experience with critical business systems preferred.
• Strong expertise in QA methodologies, tools (e.g., Jira, TestRail), and automation frameworks; CRM/ERP knowledge is a plus.
• Proficient in programming languages (e.g., Python, Java, Go) with familiarity in web/server architecture and application frameworks.
• Skilled in automated testing, performance testing, and QA system design with hands-on experience in CI/CD pipelines and server-side testing.

R1332781

JD :

· IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

· Proficiency in troubleshooting Windows operating systems.

· Familiarity with Active Directory, Microsoft 365 & MS office products.

· Basic understanding of networking (TCP/IP, DNS, VPN).

· Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).

· Any Windows Server knowledge will be added advantage.

Education

· Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience

· Minimum 3 years in an IT support or helpdesk environment preferred.

· First level support to users in Singapore Operations and Extended Operations in other regions for hardware, software, and network-related issues.

· Diagnose and resolve technical issues in a timely manner, escalating to higher levels of support when necessary.

· Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

· Assist with the setup and maintenance of user accounts, permissions, and access controls.

· Monitor, Assign and report Service Desk tickets.

· Ensure software updates and patches are deployed regularly.

· Monitor system performance and network stability, reporting issues promptly.

· Assist with backup and recovery processes to ensure data integrity.

· Collaborate with IT teams to deploy system upgrades and new technologies.

· Work with other vendors which need secondary support and ensure closure of issues.

· Document reported issues, resolutions, and follow-up actions in the ticketing system.

Additional details:

Job Type : 12 months Contract - Extendable

Location : Jurong East

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Scope

We are looking for a skilled and experienced Standard cell library Characterization Engineer with strong expertise in FinFET process technology. Your primary responsibility will be to lead and execute library characterization flows, methodologies and optimize standard cell PPA. You will work closely with cross-functional teams to ensure the quality, reliability, and efficiency of the standard cell libraries.

Specific Responsibilities

• Lead, drive and execute Standard cell characterization, QA flows and its methodology development, deliver library view generation to enable digital, analog and mixed signal design and PnR flows
• Characterize and optimize standard cell libraries for FinFET technology, focusing on performance, power, and area metrics. Collaborate with circuit designers and layout engineers to define library requirements and ensure adherence to design rules and guidelines.
• Develop and execute test plans for standard cell library characterization, including timing, power, noise, and reliability analyses. Conduct transistor-level simulations and circuit-level measurements to validate and optimize standard cell performance.
• Perform detailed analysis of characterization data, identify deviations and anomalies, and propose corrective actions. Work closely with process engineers to understand and mitigate process variations that may impact standard cell library performance.
• Collaborate with the design automation team to enhance characterization methodologies and develop automation scripts for efficient library characterization. Participate in technology node evaluations and provide recommendations for standard cell library optimizations based on technology roadmaps.
• Collaborate with product development teams to ensure smooth integration and validation of standard cell libraries in advanced chip designs. Stay up-to-date with the latest advancements in FinFET technology, standard cell design methodologies, and industry trends.

Requirements

• Bachelor’s or Master’s degree in Engineering with a minimum of 10 years of experience in standard cell design. This includes setting up library characterization flows and methodologies, QA flows, circuit design, layout, and simulation, with a strong emphasis on FinFET technologies (e.g., 16nm, 12nm, 6nm, or below).
• Proficient in defining, characterizing, and executing custom digital and analog cells, low power management cells, level shifters, retention flops, GPIOs, and memories.
• Expertise in industry-standard EDA tools for transistor-level and circuit-level simulations, such as Cadence Virtuoso Liberate/LV/Mx/Trio, Virtuoso, ADE, Genus, Innovus and Tempus.
• Solid understanding of FinFET technology and its impact on standard cell library design and characterization. Experience in characterizing standard cell libraries for advanced process nodes is highly desirable.
• Knowledge of standard cell architecture, design rules, and layout considerations. Familiarity with circuit and layout design, static timing analysis (STA), Physical design and power analysis methodologies.
• Strong analytical skills and attention to detail for data analysis and problem-solving.
• Excellent programming and scripting skills (e.g., Python, Perl, Tcl) for automation and data processing tasks.
• Effective communication and teamwork skills to collaborate with cross-functional teams and present findings and recommendations.

Create unit tests throughout the data and algorithms domain:

 Work with engineering and business teams to implement wide-coverage unit tests

of data and engineered features at different stages throughout the data collection

and processing pipeline;

 Create unit tests of inputs to and outputs from the algorithms that drive the clinical

service;

 The unit tests include validation of the inputs and outputs of black-box machine

learning algorithms;

 Establish a regular process to execute the tests and document their outcomes as

a part of our product development and release lifecycle;

2. Implement and refine mechanisms to continuously archive the state of algorithmic inputs

and outputs:

 Implement a process of taking snapshots of data/features input into algorithms

necessary to recreate their outputs/predictions at any point in the past during the

service;

 Communicate requirements to the software development team

3. Assist in the successful delivery of regular service analytics and reports:

 Support the business and analytics teams in their daily and weekly delivery of

reports on data completion, user engagement, and algorithm actions by

addressing any data quality and validation requirements;

REQUIREMENTS

a) Bachelor's degree in computer science, engineering, business analytics, technology, or a

related field.

b) Minimum of 2 years of experience in data engineering, data analytics, or data product

management roles within the tech industry. Experience in healthcare is a plus.

c) Ability to implement tests in Python.

d) Good understanding of the validation requirements of an algorithmic product. Knowledge of

healthcare regulation and auditing requirements is a plus.

Company Overview

Ambiq's mission is to develop the lowest-power semiconductor solutions to enable intelligent devices everywhere by developing the lowest-power semiconductor solutions to drive a more energy-efficient, sustainable, and data-driven world. Ambiq has helped leading manufacturers worldwide develop products that last weeks on a single charge (rather than days) while delivering a maximum feature set in compact industrial designs. Ambiq's goal is to take Artificial Intelligence (AI) where it has never gone before in mobile and portable devices, using Ambiq's advanced ultra-low power system on chip (SoC) solutions. Ambiq has shipped more than 230 million units as of October 2023. For more information, visit www.ambiq.com.

Our innovative and fast-moving teams of research, development, production, marketing, sales, and operations are spread across several continents, including the US (Austin and San Jose), Taiwan (Hsinchu), China (Shenzhen and Shanghai), Japan (Tokyo), and Singapore. We value continued technology innovation, fanatical attention to customer needs, collaborative decision-making, and enthusiasm for energy efficiency. We embrace candidates who also share these same values. The successful candidate must be self-motivated, creative, and comfortable learning and driving exciting new technologies. We encourage and nurture an environment for growth and opportunities to work on complex, engaging, and challenging projects that will create a lasting impact. Join us on our quest for 100 billion devices. The endpoint intelligence revolution starts here.

Responsibilities

You will be responsible for verifying digital and mixed-signal designs, including systems-on-chip with multiple CPUs, digital signal processors, security hardware, and other logic for IoT applications.

Specific responsibilities include:

• The right candidate will be a self-starter who assumes full ownership of DV tasks and delivers high-quality results.
• Develop test plans at block, sub-system, and chip level.
• Execute SoC-based verification at full-chip.
• Write C-based lib packages and tests.
• Architect and implement scalable and reusable test benches using SystemVerilog and UVM.
• Develop comprehensive test cases, stimulus generation, and checkers to achieve high coverage.
• Automating the test environment for randomized testing and scoreboarding.
• Utilize advanced debugging techniques to identify and resolve design and verification issues.
• Perform root-cause analysis and work with design teams to fix identified issues
• Define and track functional and code coverage metrics to ensure thorough verification.
• Ensure that verification quality meets or exceeds industry standards and project requirements.
• Edge-based AI inference is preferred.

Requirements

What you need to have to be successful

• BSEE /MSEE 5-8 years Degree of experience in block, sub-system, and full-chip verification
• Should have delivered multiple chips functioning to Specification.
• Identify and manage verification deliverables, milestones, and schedules.
• Proactively identify potential verification risks and develop mitigation strategies.
• Collaborate with design, architecture, and software teams to understand and verify design intent.
• Communicate verification progress, issues, and results to stakeholders and management.
• Strong in understanding multiple architectures, integrating 3rd party IPs/VIPs, and working with mixed-signal designs with low-power design and verification challenges
• Strong understanding/exposure to Design Verification for low-power battery-operated designs is highly desired.
• C-based verification in an SoC environment is required
• Experience with ARM processor-based designs and low-power design techniques is a plus.
• Languages: SystemVerilog (UVM), Verilog, C/C++, Python, Perl or Makefile
• Technologies: ARM M/RISC-V (Preferred), AMBA AXI/AHB/APS, DMA, Flow Control, Serial Devices, Qo5
• Preferred technologies: MIPI(CSI/DSI), Crypto, OTP, DSP, Low-Power

Founded in 2019 in Singapore, the Recoded Studio is stimulated to develop unique games that embrace beauty and simplicity. We are dedicated to creating long-term value for not only our players, but also our fellow team members.

We achieve this by encouraging individuality and teamwork so that each team member can take ownership in their own expertise while collaborating as a group to pursue a shared ideal of constructing the befitting environment that brings out wonderful game experiences to our players.

Our studio is currently looking for a Game Data Engineer to join our multi-talented team. The role will be responsible for designing, building, and maintaining the data pipelines, infrastructure, and tools that enable the analysis and optimization of player experiences, monetization strategies, and game performance. The Game Data Engineer will report to the Marketing Manager and work closely with other stakeholders (e.g. Game Designers, Server team etc.) to transform raw game data into actionable insights that drive business and game development decisions.

RESPONSIBILITIES:

Data Pipeline Development

• Design, develop, and maintain scalable, efficient, and reliable pipelines to process large volumes of game and player data.
• Optimize data processing workflows to ensure high performance and low latency for real-time data needs.

Database and Infrastructure Management

• Develop and manage databases to store and organize game and user data effectively.
• Implement robust data warehousing solutions to facilitate easy access to aggregated data.
• Ensure high availability and reliability of data systems.

Collaboration and Integration

• Work closely with the Marketing Manager, Game Designers and Server team to understand data requirements and deliver tailored solutions.
• Collaborate with respective teams to ensure seamless integration of data pipelines with gaming backends and other systems.

Data Quality and Governance

• Implement data validation and quality assurance processes to ensure the accuracy and consistency of data.
• Develop and enforce data governance policies to maintain compliance with data privacy regulations.

Performance Monitoring and Optimization

• Monitor data systems and pipelines for performance and troubleshoot issues proactively.
• Continuously refine and optimize processes to improve efficiency and scalability.

Exploration and Innovation

• Explore emerging technologies and best practices in data engineering and gaming analytics.
• Develop proof-of-concepts to experiment with new tools and frameworks that enhance the data infrastructure.

QUALIFICATIONS:

• Familiarity with MMP (otherwise willing to take initiative and learn from documentations on MMP sites)
• Bachelor's degree in a quantitative-related field such as Mathematics, Statistics, Economics, Computer Science etc.
• 2+ years of experience in data engineering or analysis roles, preferably in the gaming industry.
• Strong proficiency in SQL, data visualisation tools (such as Tableau or Power BI), and Excel.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and presentation skills, with the ability to effectively communicate complex data insights to non-technical stakeholders.
• Ability to work collaboratively in a fast-paced and iterative development environment.
• Experience with statistical analysis and machine learning techniques.
• Passion for games and a deep understanding of game mechanics and player behaviour is a plus.

If you are a driven and analytical individual with a passion for games and a desire to make an impact in the gaming industry, we would love to hear from you!

How to apply?

Candidates can apply directly to Recoded on the MyCareersFuture platform. Please include your updated resume.

Applications will be treated in the strictest confidence, where all personal data collected will be kept confidential and only used for recruitment purposes.

Thank you for your interest & time in applying to Recoded! We apologise that only shortlisted candidates will be contacted.