Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

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You can email your resume to us at [email protected]

Purpose of the job:

The Lifting Engineer is mainly responsible to perform the coordination of vehicle delivery activity to site inclusive the transportation from port to site storage until lifting up to the LRT guideway. Support Pre and Post vehicle delivery/decommissioning lifting preparation and coordination activity for all vehicles to be lifted up or down to/from the guideway/viaduct.

Key Responsibilities:

Preparation and review (of existing) lifting documents/methods (both transportation and lifting activity)

Coordinate the delivery of the vehicles with offshore manufacturing and review/follow up on pre-shipment vehicle history book and all require vehicle documents.

• Following up on the process of vehicle lifting and ensuring all documents readiness prior lifting.
• To coordinate and arrange periodic lifting gears/tools inspection with the subcontractor/customer.
• To coordinate and conduct lifting resources planning (internally & externally with contractor).
• To coordinate and organise delivery meeting with the manufacturer and operator to harmonize the delivery handshake.
• To coordinate and organise lifting meeting with the customer and operator to harmonize the onsite lifting arrangement.
• To conduct safety assessment & discussion with EHS team (safety) for any latest safety policy and implement the safety requirement when needed.
• To periodically monitor and implement any procedural changes according to the local authority requirement/regulation updates.
• To periodically monitor and execute the lifting work improvement at lifting site inclusive all facilities/tools.
• To prepare and update the lifting procedure, delivery methods and to ensure that all the vehicle history book/ vehicle documents are clearly written and verified by the customer before the commencement of the work.
• To organise/attend customer meeting and/or presenting the delivery and lifting plan.
• To prepare risk assessment prior work commencement.
• lifting planning, weekly/bi-weekly work planning and able to handle critical situation with adhoc changes due to access issue.
• Pre-lifting work planning and follow up with subcontractor and customer.
• Post-lifting debrief and follow up with subcontractor and customer.
• Lifting Resources planning and optimisation.

Relevant experience required:

Typically, minimum 3 – 5 years relevant rolling stock testing experiences.

• University degree/Diploma in any relevant field of Engineering or equivalent technical qualification (for example, technicians/champions) in system-related sectors
• Qualified Appointed Person - Lifting Operations (certified Lifting Engineer)

Competencies:

• Communicative and client-oriented attitude
• Accurate and result oriented attitude
• Pragmatic
• Team player
• Responsible and works independently
• Decisive
• Flexible

• Plan and carry out preventive maintenance throughout the hotel to ensure that standards are maintained for guest comfort.
• Ensure the smooth daily operation in the department through supervision, delegation of duties and coordinate all engineering activities within the Hotel.
• Ensure the preventive/ corrective maintenance for all the hotel’s facilities are done promptly.
• Conduct routine checks and log data of all facilities, following up on faults and repair works if required.
• Perform property/ room preventive maintenance inspection and update.
• Perform incident investigation and prepares report.
• Assist in fire safety procedures within the Hotel
• Monitor the service and maintenance of all equipment and controls.
• Schedule preventive and corrective maintenance.
• Maintain the tidiness of the store, workshop and check on the tool inventory.
• Ensure that all spare parts are available for use whenever required and proper storage of supplies & materials.
• Maintain fire-fighting facilities and equipment in compliance to the Fire Safety regulation.
• Perform regular energy/ defect analysis and be involved in energy management.
• Keep up to date on safety-related administrative documents.
• Ensure his/her own safety and the safety of others during interventions and those of the external service providers.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by the local Council, Government and Manufacturer specifications.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Strive to honour the Accor Vision and demonstrate active use of Accor Values.
• Any other reasonable request within your range of competence as required by Management.

Responsibilities:

• Design, develop, and maintain software applications for IoT platforms, with a focus on edge computing.
• Integrate and optimize software for edge devices, ensuring seamless communication and data flow between devices and the cloud.
• Implement protocols for sensor data collection and processing at the edge, optimizing for efficiency and low-latency.
• Develop algorithms and analytic solutions for real-time data processing at the edge, contributing to actionable insights.
• Implement robust security measures for IoT devices and edge computing systems.
• Engage in close collaboration with internal and external teams, to ensure seamless software compatibility across diverse edge devices and IoT hardware.
• Apply analytical and problem-solving skills to address technical challenges, ensuring the robustness and efficiency of our solutions.

Requirements:

• Minimum 2 years of experience in software development.
• Proficiency in C/C++, Python
• Basic proficiency with machine learning concepts with hands-on experience in machine learning framework (TensorFlow, Pytorch, ONNX)
• Experience working with development kits and platforms such as Raspberry Pi, Arduino or Espressif
• Strong problem-solving skills with meticulous attention to detail.·

Good to have:

• Proficiency in Linux environment
• Knowledge in containerization of solutions via Docker
• Knowledge in wireless communication protocols (e.g: BLE, SubGhz, Zigbee)
• Knowledge in security protocols TLS/SSL

Why Join Us:

• Engage in projects which contributes to safeguarding public security
• Learning opportunities through courses, seminars, and conferences
• Collaborative and innovative company culture.

YOUR DAILY JOURNEY

As a member of a multidisciplinary development team, the Build Engineer will collaborate with different teams in Singapore Studio and other Ubisoft Studios to design, implement and maintain CICD pipeline solutions for production

WHAT YOU WILL DO

• Monitor, communicate and resolve CICD pipeline incidents. Follow up on topics in relevant support channels
• Collaborate with development team to improve the reliability, scalability and performance of the pipeline solutions
• Collborate with Production to support co-development studios and external teams
• Identify potential risks and challenges, to actualize optimal pipeline solutions
• Manage and maintain source control branches, integration flows
• Setup and maintain server resources such as build machines
• Maintain documentation for workflow methods, pipeline solutions and project tools, and promote best practices
• Manage access permissions for various project resources like Perforce and AD

The candidate will work on developing an intelligent and sustainable Energy Management System (EMS) for Residential Air Conditioning (RAC). The candidate will assist in:

• Developing learning-based algorithms to optimize RAC operations based on energy cost, PV energy generation, and comfort requirements.
• Developing predictive models.
• Conducting and evaluating the control strategies in case studies.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

The ideal candidate for this position will have experience in Networking technologies such as Routing, Switching, and experience in Ansible (Yaml), python and scripting for creating Network Automation.

Responsibilities:

• Maintain and upgrade client’s network and connectivity to other offices, regional exchanges, collocation sites
• Provide network design, solution deployment, and technical documentation for network and security related equipment such as Firewall, Load Balancer, IPS, proxy etc
• Translates business requirements into technical designs that ensure availability, stability, scalability, security and ensure the solutions comply

 Competencies Required:

• Knowledge of routing, BGP, OSPF, EIGRP, IP multicast, QoS, VPC, Spanning-tree
• Proficiency in managing Cisco, Checkpoint, PaloAlto and Fortinet firewalls
• Familiarity with network monitoring and troubleshooting/analysis tools, such as Solarwind, Netscout InfiniStream, WireShark, NetFluke, ServOne etc.
• Familiarity with network tools to improve network infrastructure performance
• Experienced in network automation concept (NetDevOps) and tools (python, ansible, git)
• Working knowledge of ITIL framework related to Incident, Change, Request...

Qualifications Required:

• Degree in Business Information Technology/Information Technology/Computer & Communication Systems/Computer & Network Technology/Computer & Networking
• CCNP or the equivalent professional certificates
• Excellent spoken and written English skills.
• Experience of working in a multi-cultural, virtual team, across multiple geographical regions

• Regular team buildings
• 18 leave days / Year
• Insurance: GP, Life Insurance, Dental & Optical reimbursement
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

To manage the man power

update and deployment manpower based on requirements

To manager the Civil works on the site

submit the invoice and track the claims

Track the monthly payments and worker salaries

Manage the store and material available and deployment record

Ensure the equipment and materials deployment

progress photos and submit the claims

Any other Adhoc duties as assigned

Job Descriptions:

• Perform Civil/Structure engineering design works
• Liaise with Clients, Consultants and Authorities for management of project
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate preferable possess Diploma / Degree in Civil/Structural Engineering or equivalent degree
• Diploma / Polytechnic candidates are welcome to apply for Junior level
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Familiar with local laws, design codes and submission requirements is advantageous
• Knowledge of engineering software and MS Office
• Proficient in AUTOCAD and Civil and Structural Engineering software applications

Please indicate reason for leaving each employment and expected salary in your CV.

Salary package shall depend on candidates' working experiences and qualifications.

Only shortlisted candidates will be notified.

Job Descriptions :

· Lead and service technician to attend to regular service & maintenance work.

· Carry out repair activity on site and occasionally in house

· On-site troubleshooting of systems and equipment

· Involve in setting up, testing and commissioning of system and equipment.

· Attend to service call might required to

- Handle any ad-hoc assignments

Job Requirements :

• Diploma in Mechanical/ Mechantronics/Automation is preferred

• PR or Singaporean are preferred but not limited

• Valid Class 3 driving license is an advantage.

• Experience in hydraulic or PLC system is preferred. Fresh graduate can be also considered for the junior position with good attitude

• 1 or 2 years’ experience in field service preferred but not a must

• Candidate must be responsible, enthusiastic and enjoy meeting new challenges

• Candidate must be able to work independently and under pressure conditions

• Candidate will be required to work overtime, on standby and on call on weekends or Public Holidays when the needs arise

Job Responsibilities:

• Pre-sales support including a full range of company products, CCTV and network technical solutions, highlights proposals, etc
• Develop business opportunities with clients
• Promote solutions and deliver formal technical proposals/presentations to clients
• Responsible for product solution designing and ensuring the solution is competitive
• Identify clients' requirements and coordinate with the sales team to ensure that the clients' requirements are able to meet
• To understand the client's business and technical requirements
• To handle clients' inquiries and technical-related issues
• Conduct product training for clients

Job Requirements:

• Experienced in CCTV products
• At least 1 year of work experience in CCTV domain or networking
• Capability to communicate with and influence customers including technical alignment, communication, clarification, and negotiation with customers
• Fluent in English and Mandarin to liaise with Chinese-speaking business associates
• Experienced in handling and troubleshooting technical issues.
• Possess CCNA/CCNP and other networking certificates would be an added advantage

About the job

This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. This role works closely with store co-workers, super users, Service Office IT team and external IT vendors to ensure high availability, stability, and security of IT system to support store activities and operations.

Your assignment

• Perform day-to-day IT operations and support activities in the store to ensure that IT systems perform with high availability, performance, and security
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
• Perform Store IT support according to IT policies, standards, and SOPs
• Support IT audit, compliance, and security reviews and assessments
• Support implementation of local Store IT project activities within planned scope, schedule, and budgets
• Support Store super users in testing, training, implementation, and upgrade of Store IT systems including associated technical documentation
• Support and coordinate with Service Office IT in system security patches and anti-virus updates on Store IT systems on a needs basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
• Support Service Office IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required or rostered

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Possesses teamwork and service-oriented mindset
• Strong sense of achievement in driving IT operational support

Knowledge:

• At least a Diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
• Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities:

• Install and configure computer hardware, operating systems, servers, storage, networks, printers, and applications
• Maintain, monitor, troubleshoot and support computer systems and networks including POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• Able to work under time pressure with problem solving, priority driven, and business focused approach
• A technical, logical thought process with strong communication skills and has a good command of English

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

Job Overview:

The Cloud Computing Pre-sales Engineer is responsible for providing technical support in the pre-sales phase of cloud computing and data center projects. This role involves crafting and implementing delivery solutions, supporting market expansion, and ensuring successful project acceptance. The unique contribution of this position lies in its pivotal role in shaping and advancing the organization's technological capabilities.

Qualifications:

• Education: Bachelor's degree or higher in a computer-related field.
• Work Experience: Minimum three years;
• Industry Experience: Minimum two years;
• Position Experience: Minimum one year.

Requirements:

• Familiarity with cloud computing architecture and experience in planning and designing mainstream cloud platform products.
• Proficiency in at least one mainstream virtualization and cloud product, understanding of open-source cloud computing technologies, and knowledge of mainstream public and private cloud technologies and implementations.
• Familiarity with virtualization products such as VMware vSphere, Citrix XenServer, Windows HyperV, FusionSphere, etc., with experience in planning, designing, and implementing cloud computing and data center products.
• Familiarity with network architecture and design, SDN technology, and expertise in network and security products, including experience in planning, designing, and implementing network security solutions.
• Mastery of cloud platform business data backup and disaster recovery technologies, with hands-on experience in data backup, two-site three-center disaster recovery, and active-active disaster recovery projects.
• Proficiency in technologies such as Docker, Kubernetes, cloud-native, and microservices frameworks.
• Familiarity with storage-related technologies and solutions, including Ceph, SAN, NAS, etc.
• Proficient use of Microsoft Office software with excellent document writing skills.
• Familiarity with cloud computing sales.