Introduction to GoNetZero

Who we are: In November 2022, GoNetZero was officially launched at COP27 in Egypt. We are a global decarbonisation solutions platform, headquartered in Singapore. We support customers on their end-to-end decarbonisation journey, from helping them acquire RECs, carbon credits, and using blockchain technology and data driven insights to assist in energy asset management.

Who we are looking for: GoNetZero caters to businesses of all sizes and across various industries. Our solutions are scalable and adaptable to meet the unique needs and challenges of each customer. As a high-growth business looking to expand internationally, we are looking for candidates who are entrepreneurial: self-driven, self-starters, and interested in creating a lasting impact in the climate technology space. As a rapidly scaling business, we thrive on adaptability and change, so if you are looking to join a fast-paced, exciting new business, join us!

GoNetZero is backed by Singapore Stock Exchange-listed Sembcorp Industries and is the carbon management business of Sembcorp Industries

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines to automate software delivery processes.
• Manage and optimize cloud infrastructure using tools such as AWS, Azure, or Google Cloud Platform.
• Configure and maintain container orchestration platforms using Hashicorp Nomad, Helm and Kubernetes for deploying and scaling applications.
• Collaborate with development teams to integrate automated testing into the CI/CD pipeline.
• Implement monitoring and alerting solutions to ensure the health and performance of systems and applications.
• Troubleshoot and resolve infrastructure issues in development, testing, and production environments.
• Develop and implement infrastructure as code (IaC) using tools like Terraform or Ansible.
• Stay up-to-date with emerging technologies and trends in DevOps and cloud computing.
• Demonstrates strong security practices and familiar with the use of common Key Management Services, such as Hashicorp Vault or GCP/AWS/Azure KMS or doppler.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5-7 years of experience working in a DevOps or similar role.
• You will have a specific advantage if you possess Hashicorp Cloud Engineer certifications and/or Linux Foundation (Kubernetes) related certifications.
• Proficiency with scripting languages such as Python, Bash, or PowerShell.
• Hands-on experience with configuration management tools like Puppet, Chef, or Ansible.
• Experience with containerization technologies such as Docker and container orchestration tools like Kubernetes.
• Strong understanding of networking, security, and cloud computing concepts.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certification in AWS, Azure, or Google Cloud Platform.
• Experience with infrastructure as code (IaC) using tools like Terraform or CloudFormation.
• Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or Splunk.
• Familiarity with Agile methodologies and DevOps principles.
• Excellent communication and interpersonal skills.
• This is a 100% in-office position. The successful candidate must be available to work from our corporate office during regular business hours.

- Project site located at NUS

- Must be registered with IES and with valid RE's certificate

- With minimum 5 years' RE site supervision experience with structural and architectural works

- Supervision and practical experience in A&A works and institutional projects would be an advantage

- Conversant with local codes and regulations

- HDB project

- Registered with IES and with valid RE's certificate

- To liase with contractors in the co-ordination of site works

- To undertake any other duties related to the project as and when instructed by the consultant team

- To work together with other Resident Engineer /Resident Technical Officer for project completion

Roles and Responsibilities

Position: R&D Mechanical Engineer

Location: West

Salary range: S$ 3,500.00 – 4,000.00

Industry Sector: Renewable Energy

Key responsibilities:

- Design, build and validate prototypes, fixtures, tools and cell components

- Develop and validate manufacturing processes

- Meet design requirements via iterative process, collaborating with team members

- Direct involvement in prototyping designs and processes

- Develop SOPs and safety protocols for new laboratory processes

In addition to your technical expertise, we are looking for someone who shares our values of teamwork and creativity and is committed to ensuring an affordable, scalable, and reliable supply of global commodities critical for the clean energy transition.

- Engineering degree in Mechanical or similar field

- Some experience in basic electrical engineering knowledge or experience is desirable

- Experience in using computer-aided design (AutoCAD or similar experience is a must)

- Strong attention to detail, analytical skills, problem solving abilities.

- Ability to work independently and collaboratively in a fast-paced startup environment and adapt to changing project needs.

- Excellent communication skills to effectively present ideas and results to the team.

- Enthusiasm for learning and willingness to take on new challenges.

- Experience with electrolysers, battery, or energy storage systems is desirable

Ability to think critically and an execution/results-oriented mindset Excellent interpersonal and communication skills and demonstrated ability to effectively work independently and within a small, dynamic team.

Company Overview:

International Renewable Energy (IRE) is a dynamic and innovative startup in hydrogen technology. Our team of experts are dedicated to creating a truly innovative and disruptive technology that will benefit the increasing demand on achieving zero emissions solutions. We are currently seeking a passionate and talented R&D Mechanical Engineer to join our Electrochemical Lab and contribute to our innovative projects. This role has the potential to grow into a management role due to the increasing dynamics of the team.

Benefits:

International Renewable Energy (IRE) offers competitive compensation packages and flexible working hours, and opportunities for professional growth. You will have the chance to work with a dynamic team and contribute directly with management to provide solutions in the field of sustainable energy generation.

Leader is a high-tech environmental technology provider listed on SGX. As a Research Engineer specializing in control algorithms, you will play a crucial role in designing, building, and implementing optimal control algorithms based on machine learning models for wastewater treatment processes in a dynamic and fast-paced environment.

Fluency in Chinese is a requirement for this role, as you will be communicating with Chinese clients.

In this role, you will be involved with the end-to-end development and implementation of the optimal control algorithm based on the ML model for the wastewater treatment process. In addition, you will be expected to translate state-of-the-art control techniques into working products and deploy them at scale. Our technology team has developed innovative solutions in the wastewater treatment area and we are heading towards the next phase of innovative solutions.

Responsibilities:

1. Conduct high-quality studies on data-based/model-based process control for optimizing wastewater processes

2. Develop control algorithms based on model predictive control (MPC) using machine learning models

3. Develop multi-parameter systems for different optimal control scenarios

4. Deploy optimal control algorithms in real wastewater treatment plants

5. Adjust algorithms based on feedback from real-world applications

Requirements:

1. Master or PhD degree in an engineering-related field with a minimum of two years of relevant work experience

2. Strong programming skills in Python or other languages

3. Experience with control algorithms such as linear and nonlinear control, robust control, adaptive control, and model predictive control

4. Good knowledge of machine learning algorithms

5. Hands-on experience testing control algorithms with real hardware implementation

6. Strong problem-solving skills and ability to work independently

7. Excellent communication and teamwork skills

Job Description

We seek individuals who are enthusiastic about delivering exemplary customer service!

Remuneration Package:

Salary: Basic & KPI Incentive ($3,000 - $3500)

Monthly KPI & Quarterly Bonus
Benefits: Medical and Dental provided

Responsibilities:

• Respond promptly to customer inquiries through various communication channels (phone, Whatsapp etc)
• Address and resolve customer complaints, concerns, and questions in a courteous and professional manner.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.

Requirements:

1. Min GCE “O” level certificate
2. English & Chinese proficiency (verbal and written)
3. No experience required, training provided

Locations:

nearest MRT: Lavender, Nicoll Highway

Job Scope:

• Responsible for all preventive and corrective support functions to ensure customer satisfaction
• Provide technical support to customers to ensure consumer needs are met
• Report issues and customer feedbacks to regional support team
• Review and maintain spare parts in own c-location needed to support local operations
• Adhere to procedures and processes to ensure department’s KPI are met
• Ad hoc duties as assigned

Job Requirements:

• Diploma or Degree in Biomedical / Electronics / Mechatronics Engineering or relevant fields from a recognized institution
• Preferably with 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment or related medical products
• Good communication and interpersonal skills
• Good analytical and trouble shooting skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Responsibilities:

1. Evaluate and solve the operational issues of WWTP

2. Calculate the energy and chemical cost-saving potential based on the site visit or operating data

3. Prepare the Artificial Intelligence ("AI") technology proposal to optimize the WWTP operation and attend the technical defense meetings

4. Prepare the AI technology implementation proposal for the WWTP

5. Lead engineering team to perform commissioning and troubleshooting activities

6. Support operational team to optimize the operation of the WWTP

7. Develop technology and prepare patents

8. Other activities assigned by the management

Requirements:

1. Master in Environmental Engineering or Chemical Engineering or equivalent

2. Experience in wastewater treatment and sludge treatment is required

3. Minimum 5 years of experience in wastewater treatment is required

4. On-site solving and optimizing the wastewater treatment plant operational issues experience is required

5. Good skills in technical documents, such as patent preparation, are required

6. Wastewater plant design experience is preferred

7. Good knowledge of modeling and AI technology is preferred

8. Fluent in both written and spoken English and Chinese as you need to communicate with Chinese clients and prepare the technical proposal in Chinese

9. Strong problem-solving, analytical, and conceptual skills, with good communication skills

Good team player who can work independently

• Guide and document tool selections for use supporting the Salesforce Platform and associated ecosystem with focus on BluOceans’ Salesforce Platform shared service elements (Quality, DevOps, Production Support, Governance).
• Work with functional owners and internal stakeholders to design and implement process improvements focused on BluOceans’ Salesforce Platform shared service elements.
• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Participate in the product increment planning and document test plan and test scenarios in collaboration with the business product owner, product analysts and engineers.
• Build functional, non-functional, and technical requirements from a business requirement.
• Build project plans and show the path to completion for projects and testing initiatives.
• Create and own the overall test plan and strategy for all Salesforce initiatives.
• Break down the complexity of the test scenarios into unit, system, and user acceptance categories.
• Clearly document the test scenarios for all user stories in the backlog.
• Create estimates for the user stories.
• Create test driven development information into the user stories.
• Perform other duties as assigned.

Requirements:

• Bachelor’s degree in computer science or a related field, or its equivalent in work experience.

· At least five years of experience of Testing and building Automations.

· At least three years of experience in Salesforce testing.

· Design, develop and execute Test Plans, Test cases and test scripts for Salesforce Applications.

· Collaborate with cross functional teams to identify, prioritize, and resolve defects.

· Ensure that all testing activities adhere to established standards, policies, and procedures.

· Good understanding of Salesforce Sales/Service/Marketing Cloud.

· Experience with SFDC Apex, Visualforce, Lightening web component, email alerts, Flows.

· Experience of working in agile / scrum development environment.

· Experience covering Non-Functional testing.

· Strong analytical and problem-solving skills.

· Strong interpersonal and communication skills.

• Hungry to learn, demonstrated continuous learning of relevant skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research and understand current state and define future state.
• Ability to communicate ideas in both technical and business languages.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Proficient in English language, ability to converse in other language, Chinese and Hebrew will be an added advantage.

Leader is a high-tech environmental technology provider listed on SGX. As a Machine Learning Engineer, you will play a crucial role in designing, building, and implementing our AI solutions for wastewater treatment processes in a dynamic and fast-paced environment.

Fluency in Chinese is a requirement for this role, as you will be communicating with Chinese clients.

In this role, you will be involved with the end-to-end development and implementation of machine learning models to predict wastewater treatment processes. In addition, you will be expected to translate the state-of-the-art techniques into products and deploy them at scale. Our technology team has developed innovative solutions in the wastewater treatment area and we are heading towards the next phase of innovative solutions.

Responsibilities:

1. Perform exploratory data analysis (EDA) and translate data into actionable insights

2. Develop various machine learning models to simulate wastewater treatment processes

3. Conduct studies to enhance the performance of machine learning models

4. Develop techniques to streamline machine learning workflows

5. Deploy machine learning models in real projects

Requirements:

1. Master or PhD degree in an engineering-related field with at least two years of relevant work experience.

2. Fluent in Chinese (both spoken and written) for client communication

3. Proficient in Python programming

4. Strong knowledge of machine learning algorithms, including tree-based models (XGBoost, LightGBM) and neural network models (RNN, LSTM)

5. Familiarity with the entire model lifecycle from data preprocessing to deployment

6. Passion for developing machine learning algorithms for real-world applications

7. Strong problem-solving skills and ability to work independently

8. Excellent communication and teamwork skills

1. Drive analytic projects for all pillars of the bank’s treasury and markets department, such as bond analytics, news generation FX trading signals, product recommendation and customer hyper-personalization.

2. Implement and train AI/ ML models and optimize algorithm efficiency (GPU distributed computing, concurrent programming)

3. Write and refactor code into reusable libraries/ APIs/ tools, deploy machine learning ecosystems/ pipelines and perform sub-system integration as required.

4. Integrate solutions into enterprise MLOps ecosystem and automate CI/CD pipelines for model lifecycle maintenance and monitoring. This can include monitoring for data drift, triggering model retraining and setting up rollbacks.

5. Run experiments to test the performance of deployed models, and identifies and resolves bugs that arise in the process

Required Experience

1. Bachelor/ masters in a quantitative discipline, such as Mathematics/Statistics, Business Analytics, Computer Science, Engineering, or equivalent experience.

2. Experience building scalable machine learning system architectures (microservice, distributed, etc.) and big-data pipelines in production.

3. Familiar with Linux OS, Openshift, Kubernetes for container-based deployment.

4. Demonstrable understanding and application of varied AI/ML concepts and models, their mathematical underpinnings, and trade-offs

5. Excellent software skills (Python, SQL variants) and knowledge in design patterns, code optimization, object-oriented programming.

6. Experience in defining the processes, standards, frameworks, prototypes and toolsets in support of AI and ML development, monitoring, testing and operationalization.

7. Familiar with software development best practices and tools (Agile, Jira, Jenkins, Git)

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Assist Project Manager on construction site on mechanical, pipe jacking, water pipes and sewer pipes.

Planning and coordinating trenchless method pipe laying and open–cut works.

Ensure safe work procedures and guide the project team in resolving issues at the work site.

All other ad-hoc duties assigned by the Project Manager.

EA Licence No. 16C7962

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

Job Description

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce different type of services and products that are available to our customers
• Analyzing customer intention in order to assist customers to your best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum Diploma
• At least 1 year experience in Call Centre, banking or customer service environment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Working hours: 12hour shift (4-3-3-4 work schedule)

Our Digital team is looking for an enthusiastic full stack developer to join us! Are you a passionate developer who strives for quality and clean code? Are you a quick learner who values your personal development by keeping up-to-date by reading books, tutorials, blogs and joining meetups? Then we are looking for you! Join us if you want to be proud of your work, make an impact and recognize the goal of Flo as being in line with your own values.

Flo is growing fast and we are rapidly extending our portfolio. Besides providing innovative solutions for our customers, we are also enhancing our core operations as an energy supplier on the Singapore energy grid. This entails a platform that has complex integrations with market parties such as SP Group and financial exchanges. Flo is using the latest technologies to ensure a competitive package.

We are looking for a full-stack developer that can contribute to this ambition. All Flo developers have a full stack mindset, and for this specific position, we would value proven expertise in building UIs (with React and preferably TypeScript) and microservices (preferably in Kotlin). Any other proven experience in functional programming (e.g. Scala, Clojure, Java 8+) or frontend libraries (e.g. Angular, Vue) is a plus.

Flo is a flat organization so you will be able to get in direct contact with the business and you will be responsible for gathering requirements and designs and implementing the solution. We follow agile development practices, we have a daily stand-up, we demo our work regularly and we do team retrospectives to constantly improve our development process.

So not only you will get to work with the latest technologies and a group of enthusiastic international developers, your effort will also help make the world a better place at the same time.

What is your profile?

• You have proven experience with functional programming;
• You have proven experience in building frontend applications (React experience strongly preferred)
• You have proven experience in building backend (micro)services (Kotlin experience strongly preferred, or are willing to learn this);
• You are a quick learner who values personal development by keeping up-to-date by reading books, tutorials, blogs and joining meetups;
• You are a passionate developer and you motivate the developers around you (by sharing your knowledge and your enthusiasm for technologies);
• You are familiar with unit testing;
• You are familiar with Docker
• You will be responsible for planning and maintaining our Jira and Confluence boards

What do we offer?

• A contribution to changing the world for the better;
• An ambitious and inspiring work environment;
• Room for own initiative;
• Growth opportunities;
• Salary in conformity with the market;
• Daily fresh lunches and drinks

More about Flo

"Why wouldn’t you try to make the future better, if you are going to be a part of it?" - Elon Musk

At Flo, we strongly believe in the agile principles. We strive to follow the manifesto and we use Scrum as a structured way to plan and adapt our development. Always with a strong focus on customer value. We believe in quality and clean code and our speed is based on releasing the smartest MVP rather than compromising the quality of our work. We have 2-week sprints and we manage to continuously deliver value for Flo. We move fast and we want our improvements to be in production even before our sprint is finished. We make it possible for Flo to offer new services online to speed up the transition to sustainable energy. Also, we offer all our services via a state of the art ecosystem where web (React.js) and app (React native) play an important role and while disrupting our market. Of course, we are making sure that our (internal/external) processes, which rely heavily on IT (cloud) systems, remain speedy and flexible. We love creativity, and we're more than happy to give our developers the freedom to express themselves, growing both personally and professionally in a wonderful working environment.

Job Summary:

As the After Sales Manager at LANDI, you will play a pivotal role in enhancing our after-sales service and warranty policies. You will be responsible for building and managing a robust after-sales network, supporting our customers locally, and optimizing processes to support our mission of improving the overall operations department. Your efforts will contribute to ensuring customer satisfaction and the long-term success of LANDI’s products and services.

Key Responsibilities:

1. After Sales Network Development:

• Build and expand a comprehensive after-sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.

2. Quality Issue Management:

• Lead efforts to identify and resolve quality issues in LANDI's products or services.
• Collaborate with cross-functional teams to investigate and address customer complaints and feedback.

3. Process Optimization:

• Assess and optimize after-sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
• Implement best practices to enhance the overall customer experience.

4. Training and Development:

• Provide training and guidance to the after-sales service partners on Landi's warranty policy and quality standards.
• Ensure that the team is well-equipped to deliver high-quality service.

5. Data Analysis and Reporting:

• Utilize data and customer feedback to identify trends and areas for improvement in after-sales service.
• Generate regular reports and present findings to the management.

6. Cross-Functional Collaboration:

• Collaborate closely with various departments, including product development, customer support, and procurement, to drive continuous improvement and alignment with organizational goals.

7. Warranty Policy Implementation:

• Ensure that Land's warranty policy is effectively implemented and communicated to customers and service partners.
• Oversee warranty claims and returns processes to meet customer expectations.

8. Catalogue and Part Number Management:

• Oversee the management of the complete product catalog.
• Responsible for the creation and maintenance of part numbers for all products.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.
• Proven experience in after-sales management, quality assurance, or operations management.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Excellent communication and leadership abilities.
• Familiarity with warranty policies and customer service best practices.
• Ability to work collaboratively in a cross-functional environment.
• Process optimization and project management skills are advantageous.
• Proficiency in English is necessary, with knowledge of Chinese or French being advantageous for effective communication with stakeholders.

Assist and report to the Project Manager at site.

Supervise all the site work, road openings and reinstatement works.

Coordinate with team members on the work progress.

Ensure works are carried out in accordance to the approved technical drawing and client’s specifications.

Any ad-hoc duties as assigned.

EA Licence No. 16C7962

Basic network certifications such as CCNA preferred
Must possess Network troubleshooting skills and experience with installation and configuration of networking devices (switches, routers, firewalls, VPN, proxy and other network appliances).
Working experience in multiple areas like OS, databases, applications, networking devices, storage devices, firewalls, IDS/IPS, orchestration and virtualization technologies, etc.
Must possess IT trouble shooting skills and experience with Operating Systems (RH Linux, Centos, Ubuntu, Windows Servers)
Basic Cloud Virtualisation technology knowledge like AWS, VMWare, and Microsoft Hyper-V, Azure, Openstack, etc
Basic understanding of cloud / enterprise networking and security best practices

We welcome anyones who are :

• Passion in F&B industries

• Self Motivated

• Cheerful & Energytic

• Always smile from heart

• Latin American Influence

Job Scope :

• Responsible for welcoming guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries at the restaurant.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• Maintain the reservation book/ communications book
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned tables are prepared prior guest arrival.
• Prefer to have Latin American background

Benefit :

• Attractive incentive program

• 5 Days Work

• Uniform Provided

• Staff Meal Provided

• 14 days AL

• Medical Benefit

• Health Insurance

• Staff Discount

• Career Development with Continuous Learning

* Flexible working hour

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

JOB MISSION

The Regional Service Manager is responsible for leading the service team with facilitating the processing of service tickets from start to finish for our clients with the utmost sense of urgency, professionalism and high quality required by our brand.

The Global Service Department is made up of a Global Service Manager based in the US, Regional Customer Service Managers based in the US, Singapore and the UK, with first line service receiving and dispatch being handled by our regional Customer Service Operators.

DUTIES

• Be responsible for the performance of the service execution globally on a day to day operational basis, with emphasis on the US region.
• Responsible for recruiting, training, day to day management, performance, development, and career progression of the US Customer Service Operators.
• Oversee all service tickets on a global basis to ensure that Service Level Agreements (SLAs) are met and are dealt with professionally and efficiently.
• Where necessary, intervene and take ownership of individual service tickets regardless of completion of region to ensure customer satisfaction.
• Provide weekly reports and metrics to clients, management, and internal stakeholders providing status updates of all ongoing service
• Proactively heading off potential problems ahead of time.
• Be the escalation point for clients and where necessary formulate and execute mitigation plans for service calls.
• Be the single point of contact within region to our clients for all strategic service matters and to hold regular face to face client meetings to ensure customer satisfaction.
• Hold weekly meetings with GS to review on-going global service calls, provide support, assistance and guidance to all global operators where necessary.
• Where needed, create and provide quotes and proposals to clients.
• Work closely with the Finance Department and executing financial administration such as managing and approving supplier invoices, verifying material purchases, and updating service agreement paperwork.
• To plan and schedule Routine Inspections (RI) of client sites.
• To continuously identify and implement process improvements to enable improved customer service and efficiency on a global basis
• Maintain and develop relationship with Local Service Partners maintain the Local Service Partner database
• Contribute to, and execute, the Global Service medium to long term strategy including department goals, vision, organization, processes and tools

REQUIREMENTS

• Associates degree or equivalent experience.
• 5+ years customer service experience.
• 2+ years leadership experience.
• Ability to multi-task in a fast-paced environment.
• Strong knowledge of computer operations and applications, including MS Office, Internet Browsing, and the ability to quickly understand security systems.
• Experience in dispatching or security industry environment a plus.
• Excellent written and verbal communication
• Can be proactive and problem solve
• Can work well in a team environment
• Must be highly organized and detail oriented
• Can work independently under minimum supervision

· Support day to day IT operations (e.g. printer setup / troubleshooting end user applications)

· IT End user support helpdesk

· Google workspace administration / ensuring smooth operation of End User accounts

· Responsible for maintaining and administering Sub Systems

· Produce quality HTML5 CSS templates

· Provide Graphical User Interface designs (UXD) for internal Sub Systems

· Able to time-manage multiple projects

Job Requirements

· Diploma or higher in Front-end development or equivalent IT related field.

· Knowledge in troubleshooting end user applications e.g. MS word / excel / outlook / Gmail web interface / google drive interface.

· Knowledge in google workspace admin console is a plus

· Relevant Help Desk Service level experience

· Relevant HTML5 CSS Front-end development experience

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Support IT Infrastructure migration project as Database SME (Oracle) of critical IT infrastructure, ensuring seamless transition and minimal disruption to operations.
• Create and maintain Unix shell scripts for automation and system maintenance tasks.
• Provide technical support and troubleshooting for Elastic Search infrastructure, including data ingestion, indexing, and search performance optimization.
• Develop and maintain Kibana dashboards for report generation and visualization of data insights.
• Collaborate with cross-functional teams to implement machine learning models for data analysis and predictive insights.
• Utilize observability concepts to monitor and improve the performance, reliability, and scalability of Elastic Search clusters.

• Bachelors degree in computer science/ Information Technology/ Engineering or equivalent
• Minimum 3 years of experience in relevant fields such as Windows, Linux RHEL and AIX OS,OS virtualization technologies, SAN storage and/or databases.
• Knowledge and experience in supporting database systems Oracle, MySQL and Postgres.
• Solid Unix knowledge and scripting skills for system administration and automation tasks.
• Familiarity with observability tools and practices for monitoring and optimizing system performance.
• Proven experience in supporting and maintaining Elastic Search infrastructure in a production environment.
• Proficiency in data ingestion techniques and creating visualizations using Kibana.
• Strong understanding of machine learning concepts and their application in data analysis.
• Experience with implementing machine learning algorithms within Elastic Search for data analysis and anomaly detection.
• Familiarity with observability platforms such as Prometheus, Grafana, or similar tools.

Job Description:

• Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
• Lead the monitoring services (Network, Tools, Servers, etc.)
• Work with team members to ensure on-boarding, adoption and maintenance of the tools
• Develop dashboards to show the overall health of complex application and health of dependent systems
• Work with teams to use monitoring tools
• Work with incident, problem and change managers to implement requirements for ITSM, APM, broad case tools and different internal groups on CMDB development and maintenance
• KPI reports to Manager
• Ad-hoc tasks in areas such as audits, risk management, impact assessment and DR activities