• 5 days, Tuas, Transport provided
• $4500 - $5500 basic salary, AWS, performance bonus
• Allowances, career growth
• Good learning environment

Main Purpose of Role:

Responsible for the installation, commissioning, testing, and servicing of equipment throughout its lifecycle. Ensure the delivery of high-quality, fit-for-purpose equipment and services while meeting client expectations.

Responsibilities:

• Diagnose problems or malfunctions in equipment, assess service requests, and perform technical interventions such as repairs, maintenance, or replacements.
• Carry out commissioning and testing of installations or components in line with project requirements, protocols, and safety regulations.
• Ensure seamless field service operations by handling technical, logistical, and administrative tasks. This includes documentation management, planning, and communication.
• Perform disassembly and assembly of equipment, including physically intensive tasks. Engage in machining activities such as drilling, sawing, or welding.
• Adhere to health and safety standards while ensuring project timelines and goals are met.

Requirements:

• Possess a Degree in Engineering
• Minimum 2-3 years of relevant experience as Service Engineer, preferably in cranes or wire ropes)
• Prior experience in equipment servicing or manufacturing is an advantage
• Client-oriented mindset, Strong planning and organizational skills
• Progress monitoring and follow-through
• Adaptability in dynamic environments
• Effective problem analysis and resolution
• Self-motivated, team player, and able to work independently
• The role involves physically demanding tasks and may require travelling to client sites

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

• Making plans using detailed drawings
• Preparing estimates and budgets
• Creating accurate project specifications
• Designing engineering experiments
• Creating technical reports for customers
• Completing regulatory documents concerning safety issues
• Finishing projects on time and within budget
• Communicating with clients and coworkers about analysis results
• Ability to supervise technicians
• Focus and concentration to understand complex electrical systems
• Using industry-specific tools to analyze and test electronics
• Time-management skills for meeting deadlines
• To Project Management Coordinate with main-con &consultant for drawing submission, meeting with main-con and consultant
• Focus and concentration to understand complex electrical systems
• Self-motivation to keep up with current electrical advances using new technologies
• Ability to supervise technicians
• Prepare Electrical shop & As-buits SLD RCP drawing
• LV &HV CABLE SIZING CALCULATION &PREPARE BILL OF MATERIAL
• select appropriate electrical materials to complete designs such as MSB, DISTRIBUTION LIGHTING FIXTURES, CABLE TRAY LAYOUT,LIGHTING &RECEPTABLE LAY OUT, SINGLE LINE DIAGRAM,ELV system

A construction engineer is a civil engineer who oversees the design and construction of large building projects and works closely with architects and structural engineers to interpret building design plans and ensure that the project meets certain safety requirements.

A construction engineer is a civil engineer who oversees the design and construction of large building projects and works closely with architects and structural engineers to interpret building design plans and ensure that the project meets certain safety requirements. While they don't have direct involvement in the construction process, they're still responsible for ensuring that the process adheres to the proper construction standards and specifications. They manage multiple aspects of a construction project, including its budget and risk management processes. The infrastructure projects construction engineers assist with might include commercial or residential properties, roads, dams, bridges and airport runways.Related: What Is Construction Engineering?

What does a construction engineer do?

A construction engineer assists with construction projects to ensure that teams build in accordance with the proper plans and specifications. They also help maintain and repair infrastructure systems, such as roads, dams, water supply systems and buildings. They work with engineers and construction crews to organize and complete projects. Some of their additional responsibilities might include:

• Developing construction project budgets, ordering materials and collecting and organizing resources and personnel, including structural engineering employees, tools, machines and physical materials
• Operating machinery and using tools to design complex structures like hydraulic systems and using computer software to plan and design projects and conduct risk analyses
• Overseeing building progress and enforcing safety regulations at construction sites and submitting building permits to the proper authorities
• Assessing the viability and potential risks associated with a construction project

Responsibilities

• Supervise and coordinate the activities of site contractors;
• Monitor job progress and ensure that civil contracted works meets all practical, commercial, requirements of productivity, quality and contract target completions;
• Ensure all Structural work is carried out within established budgets and schedules;
• Ensure all design work conforms to the codes and standards used by the client, or to agreed industry standards.
• Implement and oversee site projects assigned to ensure smooth project execution
• Manage internal and external contractors well to ensure quality of work and scope of work is within specifications.
• To coordinate with subcontractors/suppliers to execute contract works.
• Responsible for all inspection activities being carried out.
• Assist in planning, schedule and technical support to PM.
• Ad- hoc duties assigned

Requirement

• LOCAL Fresh grads are welcome to apply
• Degree/Diploma in Civil Engineering
• Independent, diligent, and highly motivated with excellent team spirit.
• Excellent communication skills
• 5.5 day work week

About the Role:

We are seeking a highly skilled and experienced Instrumentation and Control Systems Engineer to join our team. This is a full-time position based at our customer's site, requiring a strong understanding of control systems and proven troubleshooting abilities.

Responsibilities:

• Handle and maintain control-related systems, including PLC instrumentation, LSS, FAS, and SCADA LoT.
• Perform effective troubleshooting of control system issues.
• Contribute to system improvements and optimization.

Qualifications:

• Minimum 3 years of experience in instrumentation and control systems.
• Diploma or Bachelor's degree in Electrical/Electronics Control Engineering or a related field.
• Proficiency in handling PLC instrumentation, LSS, FAS, and SCADA LoT.
• Proven troubleshooting skills within control systems.
• Experience with programming languages such as Tableau, Visual Studio, Python, and SQL is highly desirable.

Roles & Responsibilities

Plan, lead and supervise upgrading works, addition and alteration works

Lead a team of supervisors and workers and oversight of manpower for project execution

Ensure designs / drawings meet relevant code and compliance requirements, and good engineering practices

To attend site matters / discussions to resolve technical / site issues and progress matters

Continuing to improve all installation works schedule and quality of work through proper planning of work method, materials procurement and selection, and efficient site management

Monitor and control project schedule, materials delivery and budget etc

Liaise coordinate with clients, consultant, project supervisors and sub-contractors on project related issues and to ensure project objectives are met

To supervise and ensure works are in accordance to the contract drawings and specifications

Establish and maintain a detailed tracking and filing system of all documents

To prepare, submit Variation Claims with instruction documents & part-plan from client

Maintain all filing systematically & uploading of softcopies in the system

To place materials order to Purchaser in advance as per Order list as per site requirement

Responsible for ensuring implementing safety measures

Only qualified candidates will be notified for interviews.

Job Title: Engineer

● Key Responsibilities

- Responsible for preparing schematic/assembly drawings, vehicular calculation and technical documentation for projects.

- Hands-on for vehicular dimensions measurement.

- LTA submission.

- Engineering support and correspondence to vehicular projects.

- Other ad-hoc tasks assign by Head of Engineering.

● Safety and Compliance:

- Ensure compliance with safety regulations and company policies.

- Conduct risk assessments and implement safety improvements.

● Collaboration:

- Work closely with sales, production, aftersales teams.

● Requirements:

- Candidate possess at least Diploma in Engineering (Mechanical / Mechatronic) or equivalent.

- Minimum one of experience in a manufacturing environment, preferably in vehicular or related industries.

- Proficient in CAD software (e.g., SolidWorks, AutoCAD) and process simulation tools.

- Proficient in mechanical structural calculation

- Advantage if candidate has experience and familiar with quality management systems
(e.g., ISO 9001, ISO45001).

● Desired Quality:

- Have analytical thinking skills.

- Can work well with others.

- To be flexible and open to company workflow changes.

- Strong problem-solving, communication, and project management skills.

- Ability to work in a desk/factory environment and prioritize multi-tasking.

- Self starter

- Willing to learn

General Overview

This position is part of the site Mechanical team that provides technical/maintenance support to the Operation and Project teams in LNG Terminal. He/she would be mainly responsible for overseeing the safe and reliable operations and maintenance of the Terminal assets from the Mechanical discipline perspective.

The incumbent is also responsible for establishing, reviewing and overseeing the relevant mechanical design elements of new build equipment / asset enhancement activities and implementation of minor mechanical engineering projects, while ensuring the overall mechanical integrity of the terminal.

Roles and ResponsibilIties

The incumbent shall be responsible for, but not limited to, the following scope of tasks and duties:

• Provide technical/maintenance support and solutions to the terminal operation Teams including supporting the development of maintenance strategy focusing on equipment reliability, compliance, spares inventory requirement, preventive and predictive maintenance programmes and mechanical maintenance procedures for mechanical equipment.
• Lead the maintenance, troubleshooting, repair, commissioning and replacement of mechanical static equipment and piping systems.
• Manages the in-house contractor and equipment vendor to execute mechanical work/improvements within the terminal to ensure safe work execution and gas supply reliability
• Responsible to ensure compliance to applicable regulations/industry best practices, safe to operate, fit for purpose, maintainable and reliable for the site’s modified or newly build mechanical systems (such as marine loading arm, pumps, pressure vessel, safety device , etc).
• Manage and ensure list of statutory equipment (lifting machine, lifting gears, pressure vessel, safety valves, etc) are timely serviced and inspected in accordance to statutory codes and compliance standards
• Perform root cause analysis on equipment failure and provide recommendations to resolve technical issues which may also arise from vibration, RT, UT, oil and other analysis as part of predictive maintenance programmes
• Manage and maintain historical information on static and rotating equipment such as running hours, data statistical information on all plant shut down and loss of production events caused by mechanical systems, engineering documents and review applicable codes and standards for compliance purpose
• Lead technical discussions, execute and manage project schedules and cost and collaboration with external and internal stakeholders, vendors for end of life and improvement project using SLNG Management of Change (MOC) process for mechanical equipment
• Liaise with external stakeholder including government agencies on approval and risk of shutdown of mechanical system that will affect gas-send out
• Participate in RCA, RBI, HAZID, HAZOP, Model Review studies for mechanical packages, co-ordinates and close out Mechanical related issues
• Participate in emergency response and may be assigned to a specific role and responsibility for such purpose

Work Experience

• Minimum of 3-5 years’ experience in maintenance of plant equipment, rotating machinery and static equipment, preferably in oil/petrochemical or related industries
• Good knowledge and experience working on different types of in-service pipeline inspection. Knowledge of the LNG / natural gas or other hydrocarbon industries an advantage
• Relevant technical experience in maintenance of mechanical/ machinery systems i.e compressor, pump, pressure vessel, hydraulic components and piping system.
• Conversant with local codes, regulations and standards, equipment inspection and schedule requirements. Certified in API, vibration and other analysis standards will be well regarded
• The incumbent should possess the following personal attributes:

1. A team player who can work well in a team and with good listening skill
2. High self-motivation with the ability to work with minimal supervision and adapt to changing priorities and assignments
3. Willing to take up new challenges and responsibilities

Education

• Bachelor Degree in Mechanical Engineering or other relevant Engineering/Technical disciplines
• Candidates with professional accreditation or affiliation to professional bodies of engineers will have an advantage

Job Description & Requirements

- Administer project planning and project execution
- To study drawings, specifications and contracts to understand project requirements
- Willing to learn and hands-on
- Liaise with client, consultants & main / sub-contractors and coordinate for site activities arrangement
- Perform site inspection and ensure all project activities are performed productively and are in accordance to specification and schedule, in the most efficient and cost effective manner
- Assist in cost control and estimating activities;
- Planning and deployment of resources such as manpower, machinery, equipment and material
- Preparation of report, Method Statements and technical submissions
- Ensure the project complies with regulations and clients’ specifications
- Adhere to safety and health regulations and aim for zero accident in the workplace
- Ensure safety and housekeeping is to maintained to the highest standard
- Prepare job completion record and progress claims
- Continually seek improvements in the work systems
- Ensure all company reports and documentation are completed accurately and on time;
- To perform Ad-Hoc duties as per assigned

- Fresh Graduates are welcome to apply

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

ROLES AND RESPONSIBILITIES

1. Ensure RFQ is managed properly, work closely with Sales team, co-ordinate other IT teams to complete the RFQ.
2. Work with the Sales team and product team to propose necessary solutions as per RFQ requirements.
3. Handhold sales, solutions and project implementation team once project is awarded and manage escalations.
4. Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality
5. Analyze the requirements, scope the problem and develop business cases to address the problem
6. Document requirements, source and evaluate alternatives, and recommend solutions that best fit the project’s needs.
7. Work with our customers’ line units to ensure smooth deployment and adoption of solution
8. Develop project schedule and activities based on appropriate project implementation methodology
9. Identify potential project risks and their implications to the organization and recommend mitigating measures to manage the risks and to provide reasonable assurance to the organization
10. Establish the appropriate project organization structure and define the change management and communication plan to engage and set expectations of stakeholders
11. Engage and manage the Internal/ External Service Provider(s) (who supplies the people, processes, tools and methodologies) to deliver ICT solutions and services.
12. Understand the IT management policy, quality management policy and security guidelines to ensure the development processes and procedures and system are designed to comply with policies and guidelines
13. Communicate and present to senior decision makers, stakeholders and management forums on project progress and issues with respect to business objectives
14. Perform other jobs related duties as and when requested by superior.

JOB REQUIREMENTS:

• Team player with strong organization and people management skills
• Hands-on experience in full project development life cycles
• Strong analytical, conceptualisation and problem-solving skills
• Strong interpersonal and communication skills; ability to influence stakeholders across an organization
• Good presentation skills and proficiency in MS computer applications (Excel, Word, PowerPoint) and SQL required
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Results and customer oriented
• Excellent written, verbal communication, presentation and negotiation skills in English.
• Minimum Degree in Computer Science, Information Systems, Information/Info-comm Technology, Computer or Electronics Engineering or related discipline
• Minimum 5-8 years of Project Management experience
• Knowledge in logistics and supply chain management solutions and business processes will be an added advantage

Remuneration shall commensurate with relevant work experience.

We regret that only shortlisted candidates shall be notified.

1. Carryout servicing, repair, overhauling and installation jobs being assigned.
2. Provide job quotations to customer.
3. Provide technical support to after sales service.
4. Diagnose errors or technical problems and determine proper solutions
5. Carryout final inspection of jobs.
6. Carryout housekeeping and maintain workshop equipment and tools.
7. Build positive relationships with customer​s

Job details:

1. Responsible to plan, organise, track and maintain machinery repair activities and developing preventive/predictive maintenance procedures.

2. Maintaining an internal record of the maintenance of equipment

3. Ability to spot potential issues and act quickly on serious problems

4. Respond to emergency calls for maintenance; Manage the set up and take down of different events. Perform troubleshooting to solve minor repair issues.

5. A good understanding of maintenance machinery and equipment

6. Liaise internally (ops & workshop team) to arrange for servicing

7. Establish, implement, train, and monitor maintenance guidelines.

8. Manage inventory of maintenance supplies and equipment, ordering and restocking as necessary.

9. Any other duties as assigned.

10. A good written and verbal communication skills is added advantage.

Requirements:

- ITE certificate/Diploma in Mechanical Engineering, Electrical Engineering, or a related field.

- min 2 years of experience in servicing and maintaining heavy machineries, with specific expertise in mobile equipment preferred.

- Excellent problem-solving skills and the ability to work independently

- Good communication skills

- PC literate in MS applications and proficient in spoken and written English

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Job Description & Requirements

- Handle buffet delivery, set-up and collection.

- Handle tingkat delivery.

- Collect payment for orders on cash-on delivery terms.

- Maintain cleanliness and hygiene of the assigned catering vehicle.

- Manage inventory level and condition of the allocated catering equipment.

- Any other tasks as and when assigned by Management.

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

Processing bill of ladings, commercial invoice, packing list and other shipping related documents. Declare tradenet permits, liaising with customers, shipping companies, local vendors and overseas counterparty. Manage entire end to end shipment arrangement.

Provide customer service support to sales department.

Email resume to [email protected] or call 6264 3988 (Poh Lin).

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.

• Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
• Conduct regular maintenance and service calls to ensure equipment functionality and reliability
• Provide exceptional customer service, effectively communicating with clients and addressing their concerns
• Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
• Manage inventory of parts and tools, ensuring proper stock levels and organization
• Collaborate with team members and senior technicians to resolve complex technical issues
• Stay updated on the latest industry trends and technological advancements
• Respond to emergency service calls within established response time goals
• Maintain a clean and safe work environment, adhering to all safety protocols and regulations
• Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

Job Scope

· Act as the primary point of contact for customers regarding shipment inquiries, order status, and

delivery timelines.

· Handle customer complaints and provide effective solutions in a professional and timely manner.

· Monitor and manage the end-to-end logistics process, including order entry, tracking, invoicing

and confirmation.

· Ensure that customer orders are processed accurately and within the expected timeline.

· Work closely with warehouse, transportation, and 3PL to ensure timely and efficient delivery of goods.

· Communicate with carriers and freight providers to resolve any issues related to shipments, such as delays

or damages.

· Prepare, verify, and maintain shipping documents, invoices, and customs clearance papers when required.

· Generate regular reports on delivery performance, customer feedback, and operations efficiency.

· Identify potential bottleneck in the supply chain and propose corrective actions.

· Escalate critical issues to appropriate departments or management when necessary.

· Gather feedback from customers to improve service quality and logistics processes.

· Stay updated on industry trends and best practices in logistics and customer service.

· Any other duties as assigned by the Reporting Officer

ob Description & Requirements

The position holder is responsible for helping an organization create and execute schedules, manage company budgets, greet and communicate with staff and guests, and maintain effective workflow in the office. He/She may also take on many other duties regularly associated with office management, including filing, creating memos and reports, and performing other clerical duties. He/She needs to provide office support to either an individual or team which is vital for the smooth running of a business. Their duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

Key Tasks:

• Handle all incoming calls and assist accordingly
• To check all service reports & input into the database
• Forward reports to Service Manager and Engineers and arrange follow-up with service terms
• Assist sales and project with contract renewal and to quote
• Preparation of service agreements and work orders for submission
• Assist in purchase request form service and send back to HQ for PO generating and get PO signed
• To receive all DLPs from HQ and follow up with Manager

Requirements:

• Candidate must possess basic intermediate certificate in accounting or certified in office administration.
• Minimum 2 years of experience is required for this field.
• PC literate (Microsoft Word, Excel, and PowerPoint).

Personal Competencies:

• Possess initiative and the ability to work independently
• Team player with good interpersonal skills
• Able to work with minimum supervision
• Able to communicate to all level
• Positive attitude and self-motivated personality

Job Highlights:

• Positive working environment
• 5 Days Work Week
• Attractive job package
• Flexible Work Arrangement (FWA)
• Age-Friendly Workplace Practices

Objectives of the position:

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/harnessing environment is an added advantage
• Experienced in SAP SD Module is an added advantage

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)