Job Summary Singapore Permanent JN -122023-1952400 Dec 13, 2023 Competitive Job Description Our client, one of the top insurance company in Singapore are looking for an experienced DevOps Engineer to join their dynamic team as they look to embark on a new initiative in 2024.. Job Responsibilities: Design, implement, and maintain CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps Manage releases and deployments for applications. Evaluate, implement, and streamline DevOps practices in collaboration with architects and tech leads. Assist in platform migration activities. Automate repeated operational activities and enable process automation. Maintain code repositories for various platforms and applications used by the development team. Document application configurations, deployment processes, and operational procedures for knowledge sharing and system documentation. Possess a good understanding of CI/CD concepts and experience with build automation tools (e.g., Jenkins, Azure DevOps, GitLab CI/CD). Job Requirement: At least 3 years of experience as a DevOps Engineer or related role Proven experience with Git and GitHub Experience with at least one CI/CD tool (e.g., Jenkins, GitLab CI/CD, Azure DevOps) Experience with at least one IaC tool (e.g., Terraform, Ansible) Experience with Jira and Confluence Experience with containerization technologies (e.g., Docker, Kubernetes) Experience with cloud platforms (e.g., AWS, Azure, GCP) Experience with scripting languages (e.g., Python, Bash) Strong communication and collaboration skills Interested candidates may apply through the application system with us. Shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy . You acknowledge that you have read, understood, and agree with the Privacy Policy. Morgan McKinley Pte Ltd Ho Ji Keat, Joey EA Licence No: 11C5502 EA Registration No. R1983255

Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We're seeking a future team member for the role of Senior Associate, Client Service join our Treasury Services Team. This role is located in Singapore, - HYBRID In this role, you will make an impact in the following ways: Act as customers' main point of contact for day to day inquiries, respond in a timely manner by adhering to service levels for resolution and provide quality client experience; Support customers in addressing and resolving complex or non-routine transactional, operational and technical issues; Respond to customers complaint on priority and effectively as per procedure; Proactively reach out to customers to communicate specific Product, Service, Channel related information where required; Applies advanced problem solving skills, judgement, and experience to analyze information and effectively communicate to customers. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. Maintains excellent relationships with customers as well as internal teams and identify root causes/area of improvements when resolving customer issues. Uses in-depth knowledge of customers issues and needs to contribute to business development efforts. With the understanding of BNY Mellon products and services, to best propose expanded offerings to customers for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience. Analyze trend/data and present to customers to identify opportunities for service and process improvements. Supports multiple geographies and complex client accounts. To be successful in this role, we're seeking the following: Bachelors degree or the equivalent combination of education and experience is required. 2-5 years of total work experience preferred. Experience in an operational area and/or client services preferred Excellent customer focus, stakeholders management and relationship management skills. Possess excellent interpersonal skills and positive attitude. Fluency in both English and Hindi languages in order to support our target client market segment. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company Human Rights Campaign Foundation, 100% score Corporate Equality Index CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Role Establish, manage, and provide support for advanced computational frameworks with a focus on various and distributed on-site and cloud storage solutions. Deployment and supporting High performance computing infrastructure with focus on diverse and distributed on-prem and cloud storage Manage high performance computational frameworks HPC schedulers Container management ecosystem in Kubernetes Automation and monitoring tools   Requirements Bachelor holder or above in Computer Science or related discipline Profound experience with Linux administration Proficiency in managing a medium to large-scale platform environment Hands-on experience with at least one programming language with a preference for Python. Good understanding of container technologies, container networking, and orchestration. Familiarity with at least one cloud service platform Experience in distributed storage system is a plus

Client Service Representative, Leading European Bank (permanent position) Position Purpose Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency. Responsibilities · This role is part of team that is the principle point of contact for corporate bank clients and responds to clients’ request for information, problem resolution and service activities across the corporate bank products covering cash management, Loans, deposits, FX and associated eBanking channels. · The CSR is responsible for full and satisfactory resolution of the client requests and to achieve this, he/she may need to coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client’s service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate · May be required to proactively reach out to the client in support of bank initiatives/ events esp involving sensitive/complex communication. · Beyond this, the CSR may also provide defined support for some activities for the coverage teams and may undertake ad hoc projects as assigned. Qualifications · Technical and Behavioural Competencies · Preferably knowledge of corporate bank products esp Cash management, loans, deposits, current account, ePlatform · Education Level: Bachelor Degree or equivalent (>= 3 years) · Experience in a client facing role. · Comfortable with technology and MS office tools · Project management · Problem management · Good aptitude to learn. · Enjoys the client interaction with excellent interpersonal skills. · Resourceful and able to resolve problems. · Meticulous and responsible.   If keen, kindly forward your CV to; [email protected] Please note that only successful candidates will be notified. Data provided is for recruitment purposes only. Tangspac Consulting Pte Ltd #03-02 The Octagon, 105 Cecil Street, Singapore 069534 EA License No: 07C3635 | Registration No: R1103077

Job Title: Level 3 Applications Support Engineer Location: Singapore Experience: 5-7 Years We are seeking an experienced Level 3 Applications Support Engineer to join our dynamic team in Singapore. As a seasoned professional with 5-7 years of relevant experience, you will play a crucial role in ensuring the stability and performance of our mission-critical applications. Key Responsibilities: Application Support Expertise: Leverage your deep understanding of Object-Oriented Programming (OOP) languages, particularly Java and Python, to provide comprehensive support for complex applications. Problem Resolution: Investigate and resolve complex technical issues, collaborating with cross-functional teams to ensure timely and effective solutions. Troubleshoot issues related to application functionality, performance, and integration. 24x7 Support Environment: Embrace the challenge of providing non-shift 24x7 support, contributing to the continuous availability and reliability of our systems. Your commitment to ensuring seamless operations is essential for our global business. Incident Management: Act as a point of contact for critical incidents, leading the resolution process and maintaining effective communication with stakeholders. Drive post-incident reviews to identify areas for improvement. Proactive Monitoring: Implement and maintain robust monitoring solutions to identify potential issues before they impact system performance. Take a proactive approach to prevent incidents and enhance overall system stability. Documentation: Create and update comprehensive support documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures. Ensure knowledge transfer within the team. Collaboration and Knowledge Sharing: Foster a collaborative work environment by actively sharing knowledge and insights with team members. Engage in continuous learning to stay updated on industry best practices. Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. 5-7 years of hands-on experience in Level 3 Applications Support. Proficiency in Object-Oriented Programming languages, with a focus on Java and Python. Strong analytical and problem-solving skills. Experience in a 24x7 support environment, with a willingness to work non-shift hours. Excellent communication and interpersonal skills. Proven ability to work effectively in a fast-paced and dynamic team environment. Additional Information: This role is based in Singapore, and we welcome candidates who do not require work visa sponsorship. Join our team and be part of an exciting journey where your expertise will contribute to the success and reliability of our critical applications. Apply now to be a key player in a cutting-edge technology environment to [email protected]

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

 

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

 

 

VP, Network Security Engineer, Group Infrastructure & Platform Services Posting Date: 14 Nov 2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Manage and upkeep the Enterprise and Regional LAN and WAN network infrastructure, including Firewalls, Routers, Switches, Access Points, Identity Service Engine, and other campus network enabling technology and appliances. Manage and upkeep the regional datacenter, ecommerce production, UAT/DR and SIT network, including Firewalls, Routers, Switches, Load balancers and VMware DC appliances. Activities can include device management lifecycle, inventory documentation, budgeting, capacity and performance planning and other compliance and security fulfillment. Able to translate user or business requirement into technology solution. Execute changes according to standard solution templates and established change control. Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users. Participate in network service recovery to reduce system downtime and impact to internal users and external customer. Possess analytical and problem-solving abilities and able to work independently but knowing when to escalate. Participate in on-call duty and provide 24/7 support across regional footprint. Should have strong knowledge of ITIL framework and IT service management concepts. Experience in INC and CRQ queue and SLA management, continuous improvement and support shift -left. Job Requirements Degree in Computer Science, Computer Engineering, Information Technology or relevant qualifications More than 10 year's relevant working experience in managing large, networking/security platform. Banking experience preferred but not mandatory. Strong technical analytical and engineering competencies with hands-on experience in managing routers, switches and firewalls, Identity related technologies and WAN Transport. Up-to-date hands-on experience on technology products and platforms from Cisco, including Wireless, DNAC and APIC/ACI, Prime Infra, and Fortinet and Checkpoint, VMware NSX-T and F5. Familiar with WAN routing protocols, QOS, COS and experienced with Telco's business and operations, micro-segmentation, Content Delivery Network, 3-layered hierarchical and spine-leaf architecture and cloud networking. Working experience on emerging technologies such as SASE, Software defined Network, WAN and Access desired. A good team player with a strong sense of ownership, self-motivated and able to work with little supervision and collaborate with peers to fulfil network deliverables. Meticulous, energetic, resourceful and inspirational. Possess strong written, documentation and effective communication skills and ability to collaborate with diverse stakeholders. Thought leadership and influential skills to be able direct and build a higher performance team, steer and manage goals and deliverables. Working experience on scripting and network automation will be a bonus. Familiar with IT ticketing tool such as Remedy ISM and network management tools. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Manager, Customer Service, Cash Management Operations Center Posting Date: 8 Dec 2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences Resolves CSO and customer issues Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. Conducts monitoring and coaching sessions Provides on-the-job training and mentoring. Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. Involve in Department project Identifying areas for improvement and implementing process enhancements Job Requirements Bachelor's degree with 3 years of working experience in Contact Centre Good People Management skills Great communication skills Adhere to Bank Policy and ensure SLA are met Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Who we are looking for: We are seeking to recruit an enthusiastic Hedge Fund Accounting Professional to join our team. The role is responsible for assisting the Officer/AVP in preparing /reviewing all funds within their group, managing a group of A1/A2s, responsible for on the job training and development of their staff members, and acting as the main point of contact for internal teams and external clients and auditors. The candidate will gain exposure to many client relationship management aspects with an excellent opportunity to gain experience in a fast moving financial services environment. Why this role is important to us: The team you will be joining is a part of International Fund Services (IFS), acquired by State Street in July 2002. IFS, also known as Alternative Investment Solutions is a recognized industry-leading provider of fund accounting, fund administration and risk services to hedge funds and private equity funds. These services are fully integrated to provide complete end-to-end solutions that span the front-, middle- and back-office requirements of institutional investors. Join us if making your mark in the alternative investment industry from day one is a challenge you are up for. What you will be responsible for: As a Fund Accounting Client Service Assistant Manager (Hedge Funds), Senior Associate you will Net Asset Value Operations Coordinating workflow and completing detailed preparation/review of Daily/Weekly/Monthly NAV pack, which includes: Review cash and position reconciliations, validate portfolio pricing Income and expense accrual Partner/shareholder allocation calculations Analysis of fund returns and performance in line with current market trends and projections Other Ad Hoc reports as needed Keeping abreast of new accounting standards and ensuing compliance on all accounts within the team Implementing on the job training initiatives and ensuring consistent coaching and mentoring of staff. Evaluate staffing needs while continually striving for greater efficiencies. Ensure all controls and procedures are adhered to as well as make improvements where necessary. Assisting the process of client migration, new business/clients onboarding. Participate in other special projects or tasks where required. Client Relationship Management Develop and maintain a strong relationship with Investment Managers, brokers, auditors and all other fund participant by tackling queries, delivering NAV related reports, etc. via phone/email. Pro-actively identify/ensure understanding of client's needs and coordinate internally to support the client's requirements. Provide solutions and/or to coordinate support to resolve client issues. What we value: Bachelor Degree or equivalent. Professional accounting or finance qualification and/or Master's degree a plus. 2-4 years working experience in accounting / financial services related environment. Good verbal and written English communication skills are required including report writing skills. Good interpersonal skills and ability to communicate effectively at all levels within the organization Strong organizational and time management skills - ability to prioritise tasks and perform effectively within strict deadlines. Proficient in the use of MS Office tools in particular MS Excel. Confident in dealing with difficult situations and be able to create innovative solutions to problems without a high degree of supervision. Strong client relationship experience preferred About State Street What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

Customer Service- Contact Center, Global Bank (Permanent position) • Ensures highest standard of service delivery to the customers. • Monitor and respond to incoming calls/emails/social media platform/written correspondences. • Maintains confidentiality of the Bank’s customers and data. • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness • Uses customer service and sales skills to optimize the opportunity of each customer contact. • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions. • Ensure group compliance and control standards are observed and met in the execution of customers’ transaction requests. • Uses technology and system tools as directed and within established guidelines. • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system. • Keeps abreast with current issues in the banking environment and competitors’ innovations.   Requirements: • Degree/ Diploma in any discipline. • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage. • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. • Possess good command of written and spoken English. • Good analytical skills; passion for working and is good in working with numbers. • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. • Passion for working, responsible and with good working attitude. • Proficient in PC skills including MS Office applications. • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.   Please note that only successful candidates will be notified. Data provided is for recruitment purposes only.

Do you have Application Support Engineer experience, and are you seeking a new job in Singapore? Cognizant is looking for an Application Support Engineer, and the role comes with an attractive salary and benefits package, including the opportunity to be part of a positive and diverse workplace culture. As an Application Support Engineer, you will investigate and troubleshoot production incidents and develop and maintain applications for system monitoring. In your first few weeks in this Application Support Engineer role, you can expect to: • Investigate and troubleshoot production incidents • Develop and maintain applications used for system monitoring • Assist in coordinating and managing system stability operations such as Disaster Recovery exercises and Quarterly Maintenance as part of the SRE team • Design, develop and provide high-quality deliverables • Communicate and coordinate with different teams To apply for this Application Support Engineer role, you will need experience in production tools development and integration. You will also require the following: • Experience in Java development, Spring Boot and microservices • Fair knowledge of the private banking business process and functions • The ability to collaborate with teams, onsite and offshore, in delivering the solution • Good problem-solving and communication skills In return for your passion, collaborative approach and commitment, you'll receive a generous salary and benefits package, joining a friendly and inclusive culture. At Cognizant, taking care of employees is a priority: • You can pursue innovative career tracks and opportunities here • You can enhance your professional development through education and dedicated training • We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. To apply for this full-time Application Support Engineer job in Singapore, please contact Cognizant today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Dec 12 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

PRINCIPAL ACCOUNTABILITIES

Internal Sales Engineer is responsible for the preparation and delivering technical presentation and quotations explaining products or services to customers and engineers to assess equipment/screens needs and to determine customer’s requirements.

JOB RESPONSIBILITIES

1) Maintain existing customers' accounts.

2) Respond to customers' enquiries, follow-up and provide solutions to clients.

3) Review and prepare sales quotation as per customer's enquiries.

4) Provide regular update to customers on project development in a timely manner.

5) Prepare weekly and monthly sales report. Conduct PPM (pre-production meeting).

6) Sales coordination between factory and overseas sales offices.

7) Liaising with customers on technical specifications.

8) Conduct a thorough contract review with the clients prior receiving Sales Order confirmation.

9) Ensure correct and full information about the Sales order are passed to engineering and production. Able to prepare job sheets with all relevant client requirements in it.

10) Support team in preparing marketing, sales & presentation materials.

11) Provide information to team on market forecast and participate in market analysis.

12) Willing to travel when and if needed.

13) Sales follows-ups. (Temporary) To include partial Supply Chain role:

8.1 Pipes & Raw Materials ordering

8.2 Pipes & Raw Materials cost controlling

- Prepare supply agreements

14) Ensures 5S is implemented in the work area.

15) Adheres company’s guidelines with regards to Safety and Quality.

16) Complies to Company Code of Business Conduct.

17) Promote and participate in company-wide or departmental programs such as:

· Total Quality Management, Lean Manufacturing

· Social Activities

REQUIRED COMPETENCIES

1. Must complete minimum training required specified in Employee Qualification and OJT Form No. S 1-026F.

2. Ensures Accountability – holding self and others accountable to meet commitments.

3. Customer focus – Building strong customer relationships and delivering customer-centric solutions.

4. Drives Result – consistently achieving results, even under tough circumstances. Results might be quantifiable – measured in terms in P&L, sales growth, customer satisfaction ratings, new product launched. Qualitative result -- an enhanced reputation among customers, a more vibrant brand that attracts customer and employee talent.

5. Manages complexity – making sense of complex, high quality and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations.

QUALIFICATION GUIDE

1. Education : Minimum Diploma in Mechanical Engineering, petroleum or any engineering related course

2. Communication : Fluent both in oral and written English and/or Chinese

3. Experience : Proven and Solid 5 years of work experience in the same field and in the Oil & Gas equipment Manufacturing Environment

4. Software/Hardware : Presentation tools, sales/CRM tools, Microsoft office( word, ppt, Excel – pivot, vlookup), ERP System. Preferably has some knowledge on CAD tool like solid works, inventor or pro-E and able to read drawings.

Company Description

Mitra Engineering Services is focused on the sale, installation and maintenance of Industrial Air Filtration Equipment which eliminates dust & other airborne containments. This preserves worker health & safety, while maximizing operational productivity & cleanliness.

Roles & Responsibilities

Manage engineering projects from inception to completion.

Coordinate with clients and cross-functional teams.

Develop project plans and timelines.

Monitor progress and implement solutions.

Ensure projects are on budget and meet quality standards.

Source materials and oversee documentation.

Provide technical support to team members.

Adhere to safety guidelines.

Stay updated on industry trends and best practices.

Requirements

Minimum Education Background: Technical Qualifications /Polytechnic Diploma in Mechanical/Electrical Engineering.

Usage of AutoCAD required

2 years’ experience in similar drafting role

Strong technical knowledge

Must be eager to learn and can work independently

Plus Points

Prior engineering design experience in industrial equipment, dust control, blasting, HVAC systems etc.

Possess own transport (transport allowance provided)

Manager, Technical Service Singapore

Volvo Bus Asia Pacific is one of the leading clusters within Volvo Bus Corporation (VBC) and has a proud history of profitability and growth. It is responsible for Bus vehicle and Service sales business, partnership with Volvo’s own and private importers, key customers and body build partners, and progress of the Volvo Buses total business within the region.

We are looking for a technically competent and passionate individual to join the Volvo Bus Singapore team as Manager, Technical Service Singapore.

Reporting to the Country Manager, Volvo Bus Singapore, the Technical Service Manager has the responsibility of providing technical and service support for Volvo products to our private dealer, institutional and fleet customers. The Manager will also guide and liaise with the Service Dealer to ensure customer satisfaction through delivery of prompt, customer-focused and high-quality technical solutions in a timely manner thus ensuring uptime of bus operations.

Technical Service:

· Provide hands-on technical solutions and support in a timely manner to all Volvo bus customers for Volvo product / buses operating in Singapore.

· Support with troubleshooting, technical requests and escalations and conduct field investigations.

· Train, upskill and provide technical support to Volvo’s private dealer in Singapore.

· Liaise with Volvo Headquarters and other technical teams for swift solutions on technical service issues affecting customer operations.

· Co-ordinate with the technical managers in APAC Central and Malaysia along with the Dealer Network in Singapore and Malaysia to ensure seamless cross border service support and minimized downtime for cross border private bus customers.

· Develop and maintain relationship with all stakeholders (for eg. Authority, PTO’s, Private dealer, key suppliers, and body building partners).

· Proactively monitor field service issues, including escalation of repeated failure, leading to submission of technical case which can lead to improved solutions (campaigns) to help improve product quality.

· Coordinate and manage stakeholders to ensure seamless delivery (Chassis inspection / Pre-Delivery Inspection / acceptance) of new vehicles to Singapore customers.

· Partake in scheduled monthly or quarterly technical service meetings with Public Bus Operators, Authority and Private Dealer.

· Perform connected-vehicle data analysis to enhance & broaden customer value proposition.

· People Management - Manage Volvo bus service personnel.

Monitor & Reporting:

· Warranty management – Analysis and review of claims & budget for Singapore.

· Monthly submission of top 5 quality and service meeting and required items to APAC APAC Central technical manager.

· Monitor new campaign releases and ensure campaigns are implemented on vehicles in a timely manner. Report campaign completion status to APAC Central technical manager.

· Other adhoc duties as requested by the Country Manager / APAC Central technical manager.

Service Systems support:

· Be the super user for select Volvo systems within the market.

Training:

· Deliver / Co-ordinate technical training to be provided to Public Transport Operators, dealer network and Singapore Bus Academy (SGBA) / Land Transport Authority (LTA) in conjunction with APAC Central technical manager & APAC Training Manager.

Requirements

· A technical service professional with 6 to 10 years’ experience in the bus / truck industry.

· Good service, workshop, and customer facing process knowledge.

· Strong hands-on problem-solving experience with in-depth technical and electrical knowledge.

· Customer-focused, excellent client communications skills to work and build relationships with key customers, new dealers, business partners and internal team.

· Ability to learn on the fly, work in a cross-functional, multi-cultural team and adapt to challenging environments.

· Proven ability to lead and coach people.

· Experienced in conducting training and develop training plans.

· Good verbal and written communication skills.

· Open to frequent local travel and occasional international travel.

Qualifications

· Bachelor’s Degree in Mechanical, Electrical or Technical Engineering or related qualifications

· Experience in working with technology and productivity tools including MS Office, Excel & PowerPoint

Responsibilities:

• Apply functional specifications and use engineering tools to design hardware for product changes and new development
• Assist in analysis, modification and design of products and services for assigned projects which requires basic knowledge of materials, components, and their applications
• Assist and participate in testing and test results analysis for assigned projects

Requirements:

• Degree in Mechanical Engineering or similar discipline
• Basic skillset should be to design various tools & equipment with latest industry/design codes and analysis
• Knowledge on CAD packages like SolidWorks are preferred

• Bachelor degree in Computer Science, Computer Engineering or equivalent.
• At least 3 years' experience of working as a developer/analyst in data field.
• Experienced with the Systems Development Life Cycle (SDLC) implementation methodology.
• Hands-on experience with the creation of business specification, technical specification, SIT test documentation, and UAT sign-off process.
• Good knowledge of implementing ETL pipelines using Informatica and/or Python on data warehouses and data platforms, such as RDBMS, Snowflake.
• Exposure and knowledge in the following technologies is advantageous:
o SDLC Process – Confluence, Jira, change request, SIT/UAT, CICD
o Documentation Writing – Business specification and technical specification
o Big Data Platforms – Snowflake
o Operating System and Tooling – Informatica, Linux, Python, Shell Script
o SQL Databases – Oracle, MS SQL
• Understand and apply good industry practice of code versioning, testing, CICD workflow, and code documentation.
• Good communication skill required to interact with data stewards, data engineers, and business users to understand the requirements.
• Good at working with details and is meticulous for operations.

Responsibilities:
• Understand the requirements and create the documentation for business specification, technical specifications, and SIT test cases for data pipelines and internal processes following industry best practice and GIC guidelines.
• Set up the data pipeline infrastructure strictly following the organization’s technical guidelines and best practice.
• Perform data pipeline enhancements to reduce data quality and operational issues and improve the user experience.
• Perform data pipeline monitoring and job recovery following team arrangement.

Established in 2017, QCP Capital is a full suite crypto trading firm and global market leader in options, headquartered in Singapore.

With deep multi-cycle experience, QCP Capital unlocks new opportunities for clients at the forefront of crypto markets through providing institutional-grade liquidity, infrastructure and research.

Our market insights regularly cover macro views, trading updates and web3 developments.

An active early-stage crypto and blockchain investor, QCP Capital’s portfolio includes core trading infrastructure, exchanges, data and token ecosystems.

QCP Capital is supported by over 70 professionals in trading, business development, operations, risk and compliance teams.

Role

• To work on the design, architecture and building of enterprise systems;
• To work on the building of tools, reports, and feeds to fulfil business requirements from the trading, operations and risk teams of the company;
• To be responsible for software quality, efficiency, cost and operational resiliency;
• To participate actively in cross-company technology efforts to achieve various business and/or operational goals, as the need arises;
• To work closely with the various Heads of business lines and front office trading in the proper implementation and effective maintenance of various systems.
• Candidates who had applied to other different roles are welcome to re-apply for this position if they feel they are fit for this role.

Our Ideal Candidate will possess the following skillsets

• Experience in a cloud environment.
• Strong Computer Science fundamentals
• Software architecture and design

Cloud infrastructure

AWS or other major cloud platforms

• Extensive Java experience is beneficial but not a requisite.

Including Spring Boot ideally

• Database design and management

PostgreSQL ideally

• Queue-based systems

Kafka ideally

• Running agile software development teams (Scrum)

JIRA and Atlassian suite

• Testing approach and implementation

Unit/integration testing

Functional testing

• DevOps experience

CI/CD pipeline development

Containerised systems

Automated deployment

Education and Experience

• At least 2 years of experience working in a technical role.
• Bachelor’s or postgrad from a renowned University in a related field
• AWS certification a distinct advantage
• Fresh graduates welcome to apply

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

Our client is a statutory board under Government of Singapore, they are now looking for Software Engineer (Devices) to support the team.

The activities required to be performed shall include the following:

• Requirements gathering;

• Design, development, and maintenance of the software;

• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the standard adopted by the Authority;

• Assist the Authority with day-to-day application support issues; and

• Liaise with users on the requirement, design and testing issues.

• Tertiary qualification in Electrical/ Electronics/ Mechanical Engineering/ Computer Science or a relevant discipline

• At least 3 years in software development and system integration

• Experiences in C++ application development in Windows/Embedded platforms

• Knowledge or work experiences in the following areas is an added advantage:

➢ Java application development

➢ Web application using HTML/HTML5, JavaScript and JavaScript Framework (i.e. AngularJS, ExtJS, JQuery, Bootstrap)

➢ Interfacing with database (i.e. MS SQL, Oracle, MySQL) using ODBC/JDBC and SQL

➢ Multi-tier software architecture design and implementation

➢ Object-oriented software design and UML modelling

➢ Virtualization using Containerisation (e.g. docker)

➢ Applications development and deployment into Commercial Cloud (e.g. AWS)

➢ Application development for Desktops / Workstations

➢ Web services in Commercial Cloud (e.g. AWS)

➢ AWS Lambda Functions using Python or JavaScript

➢ Single Sign-on solutions (e.g. OAuth, OpenID Connect, SAML)

➢ Secure communication (e.g. MQ, SFTP, FTP-S)

• Strong analytical and problem-solving skills

• Resourceful and self-motivated team player

Roles & Responsibilities

Job Description

1. The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
2. The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
3. Generate and review sales quotations, order processing and invoicing.
4. Review customer sales orders, proposals, purchase orders, and related information.
5. Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
6. Generate price list for sales team, based on information from principals. Monitor & update sales team with relevant information from principals.
7. Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
8. Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

1. Two years of relevant working experience in a manufacturing environment.
2. Excellent communication and interpersonal skills.
3. Able to multi-task and work with minimal supervision.
4. Able to read and interpret technical drawings.

What Will You Get In Return • You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits.

What You Need to do Now Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note: Only shortlisted candidate will be notified via email for an interview invitation

Responsibilities:

• Optimize machine usage with WIP loading plan.
• Plan job flow, hours estimation and schedule process timeline using TTPS and OPS to procedure.
• Arrange outsource process requisition as per team’s decision to assist resolve bottleneck issues.
• Design drawings and job folder issuance.
• Monitor job progress & feedback timely to person-in-charge.
• Calculate internal cost estimates to justify for sub-out.
• Plan and ensure raw material, mold base and standard component requisitions are as per schedule.
• Purchase toolroom accessories and negotiate prices and prepare Purchase Requisitions.
• Monitor quality and feedback timely to person-in-charge.
• Involve in Continuous Improvement Programme.
• Update tooling status on daily basis.
• Prepare weekly machine downtime report to General Manager.
• Reject outsource request from operation if capacity does not allow or has not been agreed upon or MRR is not produced.
• Outsource if internal capacity is deemed overloaded.
• Re-prioritize job schedule according to superior’s request as per customer’s requirement.
• Reject raw materials, mold bases and standard components that do not meet requirements.

Requirements:

• Diploma or Degree in Mechanical Engineering
• Mold design & fabrication processes, molding processes, project management.
• Mold making processes with basic machining knowledge.
• Able to interpret 2D drawings.
• Independent with good initiative and able to multitask in a fast-paced environment.