The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.

• Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
• Conduct regular maintenance and service calls to ensure equipment functionality and reliability
• Provide exceptional customer service, effectively communicating with clients and addressing their concerns
• Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
• Manage inventory of parts and tools, ensuring proper stock levels and organization
• Collaborate with team members and senior technicians to resolve complex technical issues
• Stay updated on the latest industry trends and technological advancements
• Respond to emergency service calls within established response time goals
• Maintain a clean and safe work environment, adhering to all safety protocols and regulations
• Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in air freight industy or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Job Description:

1. Provide quality customer service support to customers over email and phone.

2. Perform sales order management for customer

3. Download PO from customer portal, Create Sale Order in Epicor system

4. Prepare POD for Customer shipments, Extract and tabulate data for monthly reporting

5. Ensure proper documentation records and filling

Requirement:

1. At least 2-3 years relevant experience on order processing

2. Able to take initiative and hardworking

3. Possess excel skills and knowledge such as, V-lookup, Pivot Table, and simple formular

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Statement Of Purpose (Overall Purpose of Job)

In charge of the execution of all Solar Installation works inclusive of planning, scheduling, controlling, coordination and ensure works carried out are in accordance to approved shop drawings / specification and complete within the completion date. In addition, budget control and contract administration.

Major Duties & Responsibilities
(A) Specific :

• Evaluate costing received for electrical works.
• Vet through shop drawings to ensure all are in compliance to technical specifications / authority requirements prior to submission.
• Liaise and have meetings with Clients and Consultants on technical resolution / clarification, inspection and submission.
• To be the lead contact point for all Project issues.
• To attend weekly site meeting.
• To build and maintain strong, long-lasting client relationship and meet Client’s expectations.
• To manage, coordinate, work and oversee all workers, sub-contractors and vendors to ensure proper work execution and good workmanship.
• To plan, implement, track the work progress and submit weekly progress report so as to ensure that the project executed is on time and within budget.
• To monitor project cost including variation works and submission of supporting documents.

(B) General :

• To prepare and submit progress reports.
• To maintain proper documentation for all projects.
• To coordinate and work with other departments.
• To engage, coordinate and oversee all project works to ensure successful completion and handing over to Clients.
• Other duties as assigned.

(C) Safety:

• To follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• Degree or Diploma in Electrical Engineering or Equivalent.

(B) Knowledge & Skills :

• Well-versed with installation of M&E services and builder’s works.
• Experience in Design and Delivery Execution of Solar System Works and Load Sizing Of Solar Systems.
• Good interpersonal skills.
• Independent & Team player.
• Proactive and able to take initiative.
• Good in negotiation.
• Good communication skills (verbal and written).
• PC literate and knowledge in MS Office.

(C) Experience :

• Minimum 3 years of relevant experiences.

1. Create simple lighting designs for external Design offices/Clients and Sales representative/Sales manager. Lighting designs may include:

• request analyses (availability of all necessary input parameters, if request is in accordance with norms, suggest alternative proposals in accordance with good lighting practise)   
• lighting calculations performed within in house or external lighting software,
• luminaire specifications and descriptions
• elaboration of alternative proposals
• technical application notes (technical reports),
• drawings with luminaire disposition and all necessary details and/or visualizations.

1. Provide simple lighting calculations according to the requirements:

• inputs parameters analyses
• perform lighting calculations and analyses with alternative proposals and/or competitor analyses.

1. Provide necessary support in creation of city lighting reconstruction studies:

• inputs parameters analyses (road geometry, existing lighting installation, road categorization),
• on-site data collection
• determination of typical street profiles in accordance with road geometry and lighting class
• perform lighting calculations and analyses with alternative proposals and/or competitor analyses.

Prepare street lighting categorization proposal, perform lighting calculations and analyses with alternative proposals in cooperation with direct Manager / responsible Sales rep/ Sales manager.

1. Consideration and application of the relevant lighting standards.

1. Develops, implements and/or delivers product training / presentations for Clients (e.g. Ulysse, training, ...).

1. Organize and perform on-site lighting trials and provides after-sales technical support in fine- tuning (e.g. decorative illumination).

C&B:

• Basic Salary + Monthly Allowances
• AWS
• Annual Salary Increment
• Annual External Training Budget with Paid Training Leave Given
• Excellent Welfare Benefits; Flexi Claims, Progressive Annual Leave & etc
• Permanent position with Long Service Award

Responsibilities:

• Perform daily order processing from customers' requests (from quotation to processing orders)
• Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
• Handle customers face to face regarding ordering or outbound matters.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Perform any administration duties assigned when required
• Responding to incoming email, phone, mobile platform enquiries
• Be responsible for all correspondences, filing, photocopying, recording, documentation
• Attending team meeting and sharing best practice with colleagues
• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences
• Applicant with either similar job duties will have advantages
• Comfortable to work in different multicultural team
• Possess positive working attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
• Ability to maintain confidentiality
• Able to accept job flexibility and willingness to learn new duties
• Ability to start work with short notice preferred
• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

Responsibilities

> Study and evaluate new method and materials to improve current

process and manufacturing capability

> Conduct DOE to determine the key process parameters and product

characteristic

> Assist production in setting up machine operation procedure and

safety guidelines

> Implement new process

> Explore possibility of reducing material standard usage or cheaper

source

> Determine the root cause for sample rejection for process related

issue

Requirements

1. Degree in Mechanical/Electrical Electronics/Mechatronics

Engineering or Diploma with 2 to 3 years working

experience

2. Good trouble shooting and analytical skills

3. Independent, creative, resourceful and able to take pressure

4. Good communication, report writing and presentation skills

5. Fresh graduates are welcome as training will be provided

Responsibilities

> Manage & attend to specific customers to achieve company sales

budget

> Account management for assigned customers

> To support and meet the department objectives and business goals

> Attend to all customer enquiries

> Provide sales forecast to plant for raw materials and production

capacity planning

> Work closely with oversea representative for new customers

development activities

> Assist in implementing and execute plan in developing new

customers

> Provide short- and long-term plan on market demand

> Survey and analyses market information for management

Requirements:

1 Degree in any Engineering discipline with 2 years of experience

in similar industry

2 Outgoing personality and ability to work independently

3 Good knowledge of general market information

4 Good marketing strategy and analysis

5 Strong negotiation, interpersonal and problem-solving skills

JOB SUMMARY

Responsible for the development and delivery of a wide range of state-of-the-art products for global markets, from invention to mass production.

JOB RESPONSIBILITIES

• Perform design of electro-mechanical subsystems, micro-mechanisms and transmission systems
• Work with the Manufacturing team and part suppliers throughout the product cycle in a fast-paced environment
• Coordinate Fabrication and Assembly of prototype designed and pilot run articles
• Perform FMEA & carry out other design simulation required
• Review and evaluate vendors for performance
• Use computer-aided design software to create 2D technical drawings from 3D files
• Handle assignments under minimal supervision and tight schedule
• Participate in project meetings and conference calls with customers
• Discuss with customer on:

- Dimensions, tolerances and material requirements

- Critical/functional area

- Assembly and inspection methods

- Purchased parts with specific brands or models

- Aassembly drawing and BOM lists

- Revision to technical drafts based on the discussion

- Work with customers regarding accuracy, drafting standards and documentation

- Review drawings for completeness and accuracy

- Prepare engineering documents for submission to customers

- Maintain all revisions of project drawings, update and maintain drafting log

- Assist and provide all information to Sales team for quotation submission to customers

- Provide timely technical assistance and solutions to Production team

- Perform any other duties as assigned by the Company

JOB-RELATED SKILLS

• Good team player with strong passion for design
• Proficient in using CAD tools like Solidworks and other simulation tools
• Simulation tools & programing skills (eg. Python) is added advantage
• At least 2 years experience
• Experience working in a metal fabrication shop or similar environment will be added advantage

Job Description

• Co-ordinate with a team of technicians to provide on-site installation and support to customers for Electromechanical and Electrical wiring systems.
• Manage and Report project progress and continually assess & adjust resource requirements to meet customer timelines.
• Co-ordinate cross functional efforts and attend technical meetings with customers to meet customer design requirements.
• Manage and Report project progress and continually assess & adjust resource requirements to meet customer timelines.
• Drive new product development from initial prototyping to mass production.
• Sourcing new components and equipment to support new products & responsible for cost evaluations of new product and tooling.
• Co-ordinate/oversee progress of product development Cross-functional activities.
• Responsible for project FAI and project documentation (such as Customer-approvals, Drawings, Specifications, Production SOP, Work-Instructions etc.)
• Work with QA/QC to analyze and handle any quality issue.
• Any other duties/projects assigned from time to time.

Requirements

• Minimum Qualification Level: Advanced / Specialist / Management / Graduate Diploma in Electrical/Mechanical/Mechatronic discipline
• Good command of spoken and written English and able to interact assertively and confidently with customers is a requirement.
• Knowledge and experience in Electrical Power distribution systems are advantages.

We are seeking a talented and experienced Structural Engineer to join our dynamic team in Singapore, Singapore. As a key member of our engineering department, you will play a crucial role in designing, analyzing, and overseeing the construction of various structural systems for commercial, residential, and industrial projects.

• Develop and review structural designs for buildings, bridges, and other infrastructure projects
• Perform complex structural analyses using advanced software tools to ensure the safety and integrity of structures
• Collaborate with architects, contractors, and other engineering disciplines to create innovative and efficient structural solutions
• Prepare detailed structural drawings, specifications, and calculations in compliance with local building codes and international standards
• Conduct site visits to monitor construction progress and ensure adherence to design specifications
• Analyze and resolve structural issues that arise during the construction phase
• Prepare and review technical reports, including structural calculations and design criteria
• Participate in client meetings and presentations to communicate design concepts and solutions
• Stay updated on the latest industry trends, technologies, and best practices in structural engineering

Job Description

Key Responsibilities:

• Conduct thorough testing of the Applied Materials SmartFactory® MES solution to identify bugs, issues, and usability concerns.
• Develop and execute test plans, test cases or test scripts to ensure comprehensive test coverage.
• Collaborate with the development team to understand project requirements and functionality in order to create effective test scenarios.
• Report and track defects using appropriate bug tracking tools, and work closely with developers to resolve issues.
• Perform regression testing to ensure that previously identified defects have been fixed and that no new issues have been introduced.
• Participate in design and requirement reviews to provide input on testability and potential quality issues.
• Stay up-to-date with industry best practices, testing methodologies, and emerging technologies to continuously improve testing processes.
• Communicate test results and quality metrics to product owner in a clear and concise manner.
• Develops release note and detailed documentation.

Functional Knowledge:

• Have experience with GIT experience.
• Experience with Oracle DB or MSSQL Server is a must.
• Need some experience with Linux in clustered environment is a plus.
• Understanding of accessibility testing principles and guidelines.
• Experience in testing APIs and web services.

Business Expertise:

• Prior experience with MES/CIM Software is a plus.
• Prior working experience in semiconductor industry or semiconductor knowledge will be preferred.
• Understands key business drivers; uses this understanding to accomplish own work.

Leadership:

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving:

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact:

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills:

• Explains complex information to others in straightforward situations.

Travel:

• Regional travel is expected.

Experience:

• 3-5 years.
• More years of experience will be considered for senior position.

Key Responsibilities

• Develops code for moderately difficult software projects. Design and implement bug fixes
• Designs moderately difficult software projects
• Develops software documentation
• Troubleshoots a variety of moderately difficult software problems. Performs software tests on code and enhancements. Defines software specifications
• Interfaces with external customers regarding software issues
• Interfaces with internal customers for requirements analysis and schedule
• Compiles data for regularly scheduled or special reports, analysis and statements

Job Requirements:

• Bachelor degree in Electrical Engineering
• 4 - 5 years of proven experience in following technologies
• Familiarity with web technologies
• Windows Application development experience
  Track record of creating multiple Tier windows applications, using C# technologies with SQL DB backend
• Experienced C# Developer
  Experience with WPF MVVM design pattern.
  WPF experience
  GUI development
  Hardware integration knowledge.
• SQL database
  Queries
  DB creation, migration, efficiency improvement
  Indexing
  Stored Procedure

Work Location:

• Upper Changi (Bus 2, 5 and 37 available)

Work Arrangement:

• Fully Onsite

Responsibilities

> Perform design for manufacturability in all new projects

> Provide PCB manufacturing technical advice to customers on their

new projects

> Perform feasibility studies and reviews for all new data received from

customers

Requirements

1. Degree in Electrical & Electronics Engineering or Diploma with 2 – 3

years in manufacturing environment

2. Good communication, report writing and presentation skills

3. Good analytical skill with ability to work independently

4. Ability to communicate with all levels of staffs

5. No experience requires if able to meet the above requirement may

apply

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

Responsibilities:

• Manage existing Salesforce user accounts and handle provisioning for new users, ensuring proper access controls and configurations.
• Liaise with Salesforce Account Executives (AEs) on contract, billing, and licensing issues, ensuring smooth communication and resolution.
• Understand user processes across different business functions and translate them into technical design flows.
• Prepare and propose Statements of Work (SOW) for external partners (approximately 20% of the role).
• Develop and implement custom Salesforce flows and processes for internal use (approximately 80% of the role)
• Provide daily troubleshooting of Salesforce issues, errors, and failures to ensure minimal disruption to business operations.
• Design and plan user interfaces for ServiceCloud, ensuring a seamless and intuitive user experience.
• Continuously improve and optimize Salesforce workflows, processes, and user interfaces to drive efficiency.
• Identify areas for continuous improvement within Salesforce processes and workflows to enhance user productivity and experience.

• 3-5 years of hands-on experience as a Salesforce Engineer or similar role, with a focus on ServiceCloud and Field Service.
• Expertise in Salesforce Field Service with a deep understanding of Work Orders, Service Appointments, FSL Flows, and Work Order Line Items.
• Strong proficiency in Salesforce Flow, APEX, and Lightning components (Aura).
• Experience in ServiceCloud contact center setup and ongoing maintenance.
• Proven ability to work closely with both technical teams and business stakeholders, translating user processes into effective technical solutions.
• Excellent troubleshooting and problem-solving skills.
• Experience working with Salesforce Account Executives (AEs) on contracts, billing, and licensing issues is a plus.

Roles & Responsibilities

• Bachelor's Degree in Civil Engineering or equivalent
• Experienced in Waterproofing works
• Preferable 5 yrs of local experience
• Maintain project schedule by monitoring project progress, coordinating activities, and resolving problems
• Ensure that works are carried out according to specifications, drawings, and programmes without compromising on quality and safety
• Ensuring Supervisors & Foremen meet client & regulatory work requirements
• Take site measurements and prepare monthly progress claims and monthly progress reports.
• Liaise with Authorities and Main-contractors
• Prepare Waterproofing Safety Risk Assessment (RA), Method of Statement (MOS), and Safe Work Procedure (SWP)
• Attend and participate all Safety Meetings organized by Clients
• Ensure overall safety well being of workers in the workshop as well as the on site during project execution
• Maintain safe & clean working environment by enforcing rules & regulations
• Lead a team of supervisors to ensure full-time supervision of works on site

• Oversee the continuous operation of the organisation’s IT Infrastructure, including networks, servers, email security and backup systems.
• Develop and implement strategies to enhance infrastructure resilience, particularly for planned maintenance and power outages.
• Lead cybersecurity initiatives, including the development and execution of phishing simulations and cybersecurity awareness programs.
• Act as a liaison to facilitate IT related communication across departments, adapting technical information for non- technical stakeholders.
• Provide technical support and guidance to employees across all levels, ensuring efficient problem resolution and minimal disruption to daily operations.
• Continuously research and evaluate new technologies and solutions that can drive efficiency, enhance security and support the organization’s evolving needs.
• To support Digitalisation Transformation team members in the areas of IT/ OT cyber security measures including assessment of project scopes, budgetary and proposal.
• To be trained to maintain up-to-date knowledge of the IT Security industry, including awareness of new or revised security solutions, security standards, trends/best practices, offensive techniques and tools.
• Perform other tasks as assigned by the supervisor.

Education/ Experience/Skills

• Minimum Diploma qualifications ( e.g. NIE, SIM, LaSalle-SIA, NAFA ) or equivalent.
• Minimum 2 years’ of experience in Computer Science.
• Knowledge in ERP system like Microsoft Navision is an added advantage

Job Description

• Recommend and build require infrastructure for optimal extraction, transformation and loading of data from various sources such as ERP. MES and other systems using SQL technologies.
• Create, manage and maintain optimal data pipeline architecture. API and integration for ERP, MES and other systems used in the company.
• Monitor and manage database and related systems to ensure optimized performance.
• Assemble large, complex data sets that meet functional and non-functional business requirements.
• Working with stakeholders such as sales, finance, operations, design, and executive teams to support their data infrastructure needs while assisting with data-related technical issues.
• Build business intelligence and analytical tools using Power BI to utilize the data pipeline, and provide actionable insight into key business performance metrics.
• Participate in external and internal audit to ensure company data and related system is effective and validated.
• Create and maintain documentations and compliance for data and systems with reference to industry best practices.
• Perform other tasks as assigned by the supervisor.

Requirements

• Bachelor’s degree (or equivalent) in Computer Science, Information and Communications Technology, or related discipline
• 3 or more years with RDBMS and NoSQL databases
• 3 or more years of experience with Python, SQL, data visualization and exploration tools
• Working experience in MedTech / Manufacturing Industry
• Experienced in building and maintaining ETL processes.
• Experienced with Microsoft-based stack (M365, Power Platform, Azure, Dataverse,Microsoft SQL Server)
• Knowledge of best practices in ICT operations and data management
• Excellent problem solving and troubleshooting skills.
• Process orientated with great documentation practices.
• Communication skills, especially for translating technical concepts to non-technical business leaders.
• Ability to work on a dynamic, action-focused team that has concurrent projects

Job Description

Key Responsibilities

• Design or modify electrical/electronic engineering assemblies, layouts/schematics and/or detailed drawings/specifications of moderate scope under general supervision
• Perform basic engineering analysis under general supervision
• Perform and generate basic engineering test reports under general supervision
• Generate related alpha/gamma documentation for product release
• Coordinate the procurement and assembly of electrical/electronic components/equipment and identify sources of critical parts and subsystems to resolve technical issues
• Troubleshoot a variety of moderately complex electrical problems
• Implement concepts for product issues and electrical solutions of moderate difficulty
• Assist in development of electrical product specifications

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations