JOB DESCRIPTION:

· To provide excellent customer support

· To perform installation, process buy-off and training of the equipment to customer

· To provide after-sales support such as calibration, maintenance and repair services

· To provide pre-sales support such as application, demo and evaluation

· Preferably with experience in installation and operation of various types of product manufacturing equipment

JOB REQUIREMENT:

· Diploma / Degree in Mechanical and Mechatronics Engineering or Electrical and Electronics Engineering

· Will be required to work in a cleanroom environment

· May be required on standby duty and travel

· With equipment support experiences would be an advantage

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Duties and Responsibilities

• Provide quick, responsive, quality and consistent response via phone, WhatsApp chats, emails, live chat.
• Ensure calls pick up within 3 rings
• Promote our services and advise on company information to customers via phone
• Provide after sales services including resolve customer issues, gather customer feedbacks and ensure customer satisfaction
• Coordinate with the logistics team to ensure timely delivery of products and services to customers.
• Maintain and update customer databases, ensuring accuracy and completeness.
• Prompt customers relevant questions to determine nature of problems

Job Requirements

• Minimum "N"-Level/SPM
• Customer-focused mindset with good verbal communication skills
• No job experiences required. Training will be provided.

Job Description :

• Monday - Saturday (Office Hours 8.30am - 5.30pm)
• Option for 5 days and 6 days work week
• Career progression to Assistant Manager

Remuneration and Benefits

• Initial monthly remuneration of $2,600 - $3,000.
• 12-14 days of annual leave
• Fringe benefits include free music courses and medical insurance coverage.

Work Location
Bedok Headquarters (Nearest MRT: Tanah Merah/Simei/Tampines West)

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.

• Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
• Conduct regular maintenance and service calls to ensure equipment functionality and reliability
• Provide exceptional customer service, effectively communicating with clients and addressing their concerns
• Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
• Manage inventory of parts and tools, ensuring proper stock levels and organization
• Collaborate with team members and senior technicians to resolve complex technical issues
• Stay updated on the latest industry trends and technological advancements
• Respond to emergency service calls within established response time goals
• Maintain a clean and safe work environment, adhering to all safety protocols and regulations
• Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

- Handling Customer complaints on daliy basis

- Create & Manage Case ID (Locally & Factory) on MAA ONE PLATFORM when having requested job

- Onsite Installation/Delivery/Demo/ during office hour when required

- Onsite Maintenance/Repair during office hour or after office hour when required

- Bi-weekly meeting report of Technical Guidelines on Case ID

- Prepare Document of Acceptance Test Protocol (ATP) & Preventive Maintenance Check List (PM Check List) when required

- Scan & Upload Service Report/ATP/PM/DO to NAS/MAAONEPLATFORM when required

- File in Hardcopy Service Report/ATP/PM/DO to Folder when required

- Checking of demo equipments: JUSHA PC & GPU BOX & JUSHA MONITORS & EPSON DISC PRODUCER

- Onsite DVD/USB counter record update & sign the log check with customer

- Preventive Maintenance jobs

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

Job Description:

• Report to the Senior Project Manager/Project Director
• To assist in site supervision works
• Coordinate internally with inter-department and externally with clients & consultants
• Coordinating for the project planning, documentation, and execution of works on-site
• Coordination, supervision & monitoring of the progress of the project works on site, manpower mobilization, materials planning & ordering
• Coordinate with the contractor and suppliers on all project implementation issues and attend site meetings when required
• Coordinate all submissions
• Produce weekly site progress reports and necessary submissions
• Attend meetings, and conduct site inspections on work progress to ensure quality control by authority requirements.

Job Requirement：

• Degree in Engineering or equivalent
• At least 3 Years of working experience in the related field is required for this position
• Experience in reinforced concrete building and architectural design is an advantage
• Able to work well under pressure
• Independent with good communication skills
• Good organizational and planning skills
• Effective communication, coordination skills, and teamwork
• Able to work 6 working days
• Able to work overtime/shift rotation

Company Overview: TrustedHub is dedicated to advancing the field of artificial intelligence through innovative solutions and cutting-edge technology. We are committed to creating impactful AI applications that drive progress and improve lives. Our mission is to create a digital ecosystem for organizations to work efficiently, both internally among departments and externally with all their business partners. Over two decades, we have been cognitively observing the world we work in, forming unique perspectives on how we should work. Through our digital ecosystem, we dynamically and continually invent new & practical ways to help our corporate clients tackle challenges quickly, cleverly, and effectively. We are inventors, improvers, and integrators. Our ongoing AI research projects aim to push the boundaries of what’s possible with AI technology, ensuring we remain at the forefront of innovation.

Job Description: We are seeking a talented AI Engineer with a passion for artificial intelligence and machine learning to join our team. The ideal candidate will have a strong background in AI development, a deep understanding of data integration, and a desire to push the boundaries of what's possible with AI technology. The role requires someone who can make data relevant and important for customers by understanding, integrating, presenting, and reporting data in meaningful ways.

Responsibilities:

• Design, develop, and implement AI models and algorithms.
• Collaborate with cross-functional teams to integrate AI solutions into products and services.
• Conduct research to stay up-to-date with the latest advancements in AI and machine learning.
• Optimize AI models for performance, scalability, and accuracy.
• Troubleshoot and debug AI systems to ensure smooth operation.
• Understand and integrate data into our system to make it relevant and valuable for customers.
• Present, integrate, and report data to customers in effective and meaningful ways.
• Develop and secure AI systems, ensuring they are robust and resilient against potential threats.
• Understand generative AI and prompt engineering to create innovative AI solutions.
• Think of real-world scenarios where AI can be leveraged to solve problems and improve user experiences.
• Integrate AI solutions with end-to-end services, ensuring seamless operation across different platforms.
• Mentor and support junior team members in their AI development journey.

Requirements:

• Diploma, Bachelor's or Master's degree in Artificial Intelligence, Machine Learning, or a related field.
• Proven experience in developing AI models and algorithms.
• Strong programming skills in languages such as Python, TensorFlow, PyTorch, and other AI frameworks.
• Familiarity with cloud-based AI services and platforms (e.g., AWS, Google Cloud, Azure).
• Solid understanding of machine learning algorithms, natural language processing, and computer vision.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
• Strong communication and interpersonal skills.

Key Responsibilities:

1. Data Pipeline Development:Design, build, and maintain scalable ETL/ELT pipelines to extract, transform, and load data from diverse sources.
   Automate data ingestion and processing workflows.
   
2. Data Architecture and Storage:Develop and optimize data models and databases (e.g., relational, NoSQL, or data lakes).
   Implement and manage cloud-based data storage solutions (e.g., AWS, Azure, Google Cloud).
   
3. Data Integration and Transformation:Integrate data from various structured and unstructured sources, including APIs and third-party systems.
   Ensure data quality, consistency, and accuracy through validation processes.
   
4. Performance and Scalability:Monitor, troubleshoot, and improve the performance of data systems and pipelines.
   Optimize storage and processing costs for large-scale datasets.
   
5. Collaboration and Support:Work closely with data scientists, analysts, and other stakeholders to understand their data needs.
   Provide technical guidance on best practices for data infrastructure.
   
6. Security and Compliance:Implement data governance, security protocols, and access controls.
   Ensure compliance with relevant data privacy regulations (e.g., GDPR, CCPA).
   

Qualifications:

1. Education and Experience:Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
   Proven experience in a data engineering role (2–5 years preferred).
   
2. Technical Skills:Proficiency in programming languages like Python, Scala, or Java.
   Experience with SQL and database management systems (e.g., MySQL, PostgreSQL).
   Hands-on experience with big data frameworks (e.g., Apache Spark, Hadoop).
   Familiarity with cloud platforms (AWS, Azure, GCP) and services like S3, Redshift, BigQuery, or Databricks.
   Knowledge of data integration tools (e.g., Apache Airflow, Kafka, or Glue).
   
3. Other Skills:Strong problem-solving and debugging abilities.
   Excellent communication and teamwork skills.
   Ability to manage multiple projects and deadlines.
   

Preferred Qualifications:

• Experience with machine learning pipelines and MLOps.
• Knowledge of containerization and orchestration (e.g., Docker, Kubernetes).
• Familiarity with CI/CD processes for data workflows.

1. Create simple lighting designs for external Design offices/Clients and Sales representative/Sales manager. Lighting designs may include:

• request analyses (availability of all necessary input parameters, if request is in accordance with norms, suggest alternative proposals in accordance with good lighting practise)   
• lighting calculations performed within in house or external lighting software,
• luminaire specifications and descriptions
• elaboration of alternative proposals
• technical application notes (technical reports),
• drawings with luminaire disposition and all necessary details and/or visualizations.

1. Provide simple lighting calculations according to the requirements:

• inputs parameters analyses
• perform lighting calculations and analyses with alternative proposals and/or competitor analyses.

1. Provide necessary support in creation of city lighting reconstruction studies:

• inputs parameters analyses (road geometry, existing lighting installation, road categorization),
• on-site data collection
• determination of typical street profiles in accordance with road geometry and lighting class
• perform lighting calculations and analyses with alternative proposals and/or competitor analyses.

Prepare street lighting categorization proposal, perform lighting calculations and analyses with alternative proposals in cooperation with direct Manager / responsible Sales rep/ Sales manager.

1. Consideration and application of the relevant lighting standards.

1. Develops, implements and/or delivers product training / presentations for Clients (e.g. Ulysse, training, ...).

1. Organize and perform on-site lighting trials and provides after-sales technical support in fine- tuning (e.g. decorative illumination).

Key Accountabilities

Location: Changi Business Park

• Organizes, coordinates and monitors customer order processing and products distribution (including, adherence to adequate standard operating procedures).
• A team player being able to rotate across various roles within function in absence of rest of team
• End to end order processing in the ERP system received via, electronic mail, phone or through other contact with the customer.
• Required to create and/or share report on daily basis
• Supervises quality of cooperation between CS and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to meet deliveries.
• Collects performance key performance indicators and reports on these including delivery performance and signals on trends.
• Evaluates and makes proposals for improvements on process efficiency, improvement on work processes, materials options etc. and implements in cooperation with the Manager.
• Acts as first escalation-level contact with customer for answers to customer questions and in attempting to resolve customer complaints.
• Ensures adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Determines and supervises process of registering / filing / archiving of customer service-related documentation.
• Co-ordinate with other functions to close customer queries.

Experience

• Diploma with min. 5 years experience in customer service role.
• Process driven to deliver incremental business efficiencies
• IT skills in MS Office and SAP, Advanced Excel knowledge required, Numerate, analytical and results oriented.
• Excellent communication skills at all levels, internally & externally. Customer service orientation, ability to lead a team, Advanced troubleshooting and multi-tasking skills, excellent organizational and time-management skills. Self-driven.
• Able to work 5 days a week (office-based)

Job Description

• Align, execute and embed global Services strategy and framework in local Operating Companies
• Conduct market research to identify new business opportunities, including priority sectors and emerging markets
• Develop and implement a strategic business development plan to achieve company targets for growth and profitability through Services offerings, driving effective product pull-through
• Act as APAC divisional black-dot owner for Digital Services to ensure continuous strong implementation of digital strategy across the division
• Lead regional digital hubs and work closely with Operating Companies service delivery teams to ensure the company’s services meet the needs of customers and are delivered to the highest standard
• Lead capability development in Operating Companies through both commercial and technical training and coaching under Services framework
• As a resource to local sales leadership, help develop comprehensive local sales strategies, target segments, target geographies and target customers to timely commercialise new Services offerings
• Actively contribute to new ideation and provide feedback to internal teams including Steam Business Development to identify opportunities for new services or enhancements to existing services based on customers and market needs
• Work collaboratively with global BD community including Customer Sustainability team to support Operating Companies in delivering Services offering to customers, through sharing of best practices
• Track and report on business development activities, sales performance, and market feedback
• Use CRM systems to track, analyse and support Operating Companies to improve customer interaction and opportunity conversion
• Attend industry events, conferences, and networking opportunities to build relationships and promote the company’s services. Support external marketing / promotion of solutions via multi channels including web, trade shows, social media etc

Qualifications / Experience

• At least 8 years of related experience
• Degree in Engineering or equivalent
• Excellent communication skills, fluent written and spoken English
• Collaborative in building strong and trusting relationship across the organisation to deliver team results, across multiple disciplines
• Proficient skills in MS Office

Responsibilities:
* Design, implement, and maintain robust CI/CD pipelines for efficient software delivery.
* Collaborate with development, testing, and operations teams to automate build, deployment, and testing processes.
* Configure and integrate various tools and technologies to support automation and streamline the CI/CD pipeline.
* Develop automated test scripts and frameworks for functional, regression, and performance testing.
* Execute automated tests and analyze results to identify defects and areas for improvement.
* Monitor CI/CD pipeline performance and reliability, troubleshooting issues as needed.
* Continuously optimize and enhance the CI/CD pipeline for improved efficiency, scalability, and reliability.
* Work closely with cross-functional teams to ensure alignment with project requirements and timelines.
* Provide technical guidance and support to team members on automation testing and CI/CD best practices.
* Stay updated on emerging technologies, tools, and trends in automation testing and CI/CD DevOps practices.

Requirements:
* Bachelor’s degree in computer science, Engineering, or related field.
* Proven experience (Minimum 3 years) in building and maintaining CI/CD pipelines.
* Strong proficiency in CI/CD tools such as Jenkins, GitLab CI.
* Proficiency in scripting languages such as Python, Shell, or Groovy for automation tasks.
* Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
* Hands-on experience with configuration management tools such as Ansible, Puppet, or Chef.
* Solid understanding of software testing concepts and methodologies.
* Experience in developing and executing automated test scripts using tools like Selenium, or JMeter.
* Familiarity with version control systems (e.g., Git) and code branching strategies.
* Strong problem-solving skills and attention to detail.
* Excellent communication and collaboration abilities.
* Proven ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:
* Certification in DevOps or Automation Testing.
* Experience with cloud platforms like AWS, Azure, or Google Cloud Platform.
* Knowledge of infrastructure as code (IaC) principles and tools such as Terraform or CloudFormation.
* Familiarity with Agile/Scrum methodologies.

• Strong data modelling and data analysis skills are a must.
• Familiarity with scripting for automating tasks using Python.
• Hands-on experience of reporting or visualization tool like SAP BO and Tableau is important.
• Good understanding and completion of projects using waterfall/Agile methodology.
• Good understanding of analytics and data warehouse implementations.
• Hands-on experience in DevOps deployment, ETL tools like Informatica, and data virtualisation tools like Denodo will be an added advantage.
• Analyse the Authority’s data needs and document the requirements.
• Refine data collection/consumption by migrating data collection to more efficient channels.
• Plan, design, and implement data engineering jobs and reporting solutions to meet the analytical needs.
• Develop test plan and scripts for system testing, support user acceptance testing.
• Work with partners to streamline processes and implement automation to improve efficiency and quality of output.
• Work with the Authority’s technical teams to ensure smooth deployment and adoption of new solution.
• Ensure the smooth operations and service level of IT solutions.
• Support production issues

Lasertec Corporation provides various inspection and measurement solutions based on its expertise in applied optical technologies. Guided by the corporate philosophy of “Inventing for your success, inventing for the future”, our specialisation is in semiconductor-related inspection systems, and we strive to achieve further growth in the semiconductor industry where innovations keep driving market growth, by developing perfectly fit products to meet customer needs ahead of others.

As a subsidiary, Lasertec Singapore supports our customers’ needs with maintenance service for the mask inspection machines.

We are currently seeking an Asst. Engineer to join our team.

In this role, your responsibilities are to:

• Provide technical support to customers either on-site or remotely.
• Troubleshoot and repair machines at customer site.
• Install new test machines and software upgrades.
• Work on projects such as creating manuals/SOPs etc.

This role requires you to have:

• A Diploma/Degree in Electronics or Mechatronics or related qualifications.
• Intermediate proficiency in Microsoft Office Excel, Words.
• Work experience in a customer support environment.
• Work experience in a semiconductor industry for more than 1 year.
• Knowledge in laser, oscilloscope, spectrum analyzer, other instruments.
• Proficiency in Japanese, both written and spoken, to communicate effectively with counterparts in Japan during weekly meetings, training sessions or troubleshooting instances.

We are looking for someone who is

• A team player.
• Has strong interpersonal skills with good oral and written communication skills.
• Able to travel overseas frequently and on short notice.
• Flexible to work overtime or on selected weekends and public holidays, if required.
• Self-driven in pursuing technical knowledge needed for the job.

We look forward to receiving your application.

For more information about Lasertec Group, please visit https://www.lasertec.co.jp/en/.

Roles & Responsibilities

The Site Engineer (Building) is responsible for assisting on the progress of site works and manpower related aspects of the project.

The responsibilities of this position are, and not limited to, as follows:

• Monitor and supervise Engineers / foremen, ensure compliance to the quality procedures & standard of workmanship. Checking on quality and quantity of work by subcontractors.
• Preparation of detailed program for the site team to follow accordingly & completed in time.
• Resolve drawing discrepancies & technical difficulties with Technical team.
• Coordinate between sub-contractors/vendors/internal departments and monitor site manpower / material / equipment demands to meet schedules.
• Liaise with the Consultants on the submission related to structural works and Technical Department.
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Adherence to safety practices in the work place.
• Any other duties that may be assigned to you from time to time as your superior / management deem fit.

Qualifications and Education Requirements

• Education: Degree in Civil Engineering or equivalent
• Experience: Prior 3 years experience in building projects

Responsibilities:
* Design, implement, and maintain robust CI/CD pipelines for efficient software delivery.
* Collaborate with development, testing, and operations teams to automate build, deployment, and testing processes.
* Configure and integrate various tools and technologies to support automation and streamline the CI/CD pipeline.
* Develop automated test scripts and frameworks for functional, regression, and performance testing.
* Execute automated tests and analyze results to identify defects and areas for improvement.
* Monitor CI/CD pipeline performance and reliability, troubleshooting issues as needed.
* Continuously optimize and enhance the CI/CD pipeline for improved efficiency, scalability, and reliability.
* Work closely with cross-functional teams to ensure alignment with project requirements and timelines.
* Provide technical guidance and support to team members on automation testing and CI/CD best practices.
* Stay updated on emerging technologies, tools, and trends in automation testing and CI/CD DevOps practices.

Requirements:
* Bachelor’s degree in computer science, Engineering, or related field.
* Proven experience (Minimum 3 years) in building and maintaining CI/CD pipelines.
* Strong proficiency in CI/CD tools such as Jenkins, GitLab CI.
* Proficiency in scripting languages such as Python, Shell, or Groovy for automation tasks.
* Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
* Hands-on experience with configuration management tools such as Ansible, Puppet, or Chef.
* Solid understanding of software testing concepts and methodologies.
* Experience in developing and executing automated test scripts using tools like Selenium, or JMeter.
* Familiarity with version control systems (e.g., Git) and code branching strategies.
* Strong problem-solving skills and attention to detail.
* Excellent communication and collaboration abilities.
* Proven ability to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
* Certification in DevOps or Automation Testing.
* Experience with cloud platforms like AWS, Azure, or Google Cloud Platform.
* Knowledge of infrastructure as code (IaC) principles and tools such as Terraform or CloudFormation.
* Familiarity with Agile/Scrum methodologies.

Job Description

• Comply with the local construction code and approved Quality document
• Assist project teams to identify quality requirements and develop Project Quality Plans for projects
• Conduct inspection reports for all subcontractors work to ensure alignment with the quality standards
• Assist Project Teams with control vendor performance/non-conformance issues and implement actions to correct non-compliance
• Prepare and submit Request for Inspection (RFI) to consultant prior to official QA/QC inspection and testing activity
• Carry out the execution of the project as per plan
• Register all incoming materials and items for the project
• Responsible for managing day to day lifting operations
• Plan, organize, supervise and liaise closely with sub-contractors and operation teams on all ongoing lifting activities
• Conduct routine checks and inspections of works on site to ensure compliance with authorities' and client’s requirements
• Review project safety (e.g. lifting plans, etc.)
• Other ad hoc duties as assigned

Job Requirements

• Degree in Civil Engineering or equivalent
• At least 2 years of working experience in the related field is required
• Ability to work with tight deadlines
• Work closely with project team to resolve technical issues
• Good attitude and communication skills
• Willing to multi-task
• Need to be stationed at site
• Location: East

Mission:

As part of our continued growth, we are recruiting candidates for the role of Implementation Engineer to strengthen our team and contribute to international projects. The Implementation Engineer will play a key role in configuring PowerCARD application and developing customized solution for our clients. The primary responsibilities will include:

Key Responsibilities:

• Participate in studies, gap analysis, and technical design to identify specific configuration and development needs.
• Present standard interfaces and prepare technical specifications for interfaces and mapping.
• Work with the client to ensure their specifications are met and develop custom software as required.
• Prepare Technical Specification Forms (TSFs) based on Business Solution Descriptions (BSD) for specific functionalities.
• Develop customer-specific solutions based on TSFs and conduct unit testing.
• Correct bugs reported by the test team.
• Assist in configuring and integrating various modules of the solution to meet the customer’s needs.
• Participate in the installation of project deliverables at the client’s site.
• Assist the client with integration and acceptance testing, ensuring smooth implementation.
• Diagnose and resolve bugs reported by customers to ensure the expected functionality.

Certification, Acceptance, and Go-live Phases:

• Guarantee certifications with international networks (Visa, Mastercard) to approve and certify the solution and interfaces.
• Assist the client during the acceptance testing phase and implement pilot programs to test the production environment.
• Prepare and deliver patches and ensure the smooth transition of the project to the production phase, including handing over to the HPS support team.

Reporting and Performance Tracking:

• Report incidents and anomalies to impacted teams.
• Maintain daily activity reports on HPS tools to contribute to performance monitoring and optimization.

Qualifications:

• Bachelor’s degree in Computer Sciencec, Engineering, or a related field.
• At least 3 years of professional experience in a similar role.

Must-Have Skills:

• JAVA 17
• Angular
• Spring Boot
• Kubernetes
• Knowledge of DevOps tools such as JIRA, Bitbucket, and Jenkins

Nice-to-Have Skills:

• C
• Gradle
• Liquibase
• gRPC & Protobuf
• Spock
• Helm
• Terraform
• Kafka
• Elasticsearch
• AWS

Additional Skills & Knowledge:

• Strong knowledge of testing techniques
• Proficiency with Oracle databases
• Familiarity with HP-UX, LINUX, Unix AIX, and Solaris
• Knowledge of PL/SQL, C, Pro*C, JavaScript, and Shell scripting

This is an exciting opportunity to be part of a dynamic team working on cutting-edge technology and international projects. If you meet the required qualifications and are passionate about implementing innovative solutions, we encourage you to apply