About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec in Electrical/Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

Our Data Protection Notice for Job Applicants is attached here:
https://www.secur.sg/dataprivacy/data-protection-notice


IMPORTANT:

We DON'T collect any of the following:

1. NRIC/FIN or any national identifiers.

2. Photo

3. Date of birth

4. Age

5. Spouse/Family information

Please DON'T include these in your CV/Resume and we reserve the right to reject any application that contains the above.

• Making plans using detailed drawings
• Creating accurate project specifications
• Designing engineering experiments
• Creating technical reports for customers
• Completing regulatory documents concerning safety issues
• Clear awareness of construction management tools and method of execu
• Liaise with Project Manager
• Able to work OT and perform ad hoc duties

Job Description

1. Perform site planning, coordination & inspection relating to the construction project so as to ensure that project completion timeline, requirements and budget are met.

2. Support Quantity Surveyors in conducting site measurement and inspections.

3. Able to plan / coordinate site works and resolve drawing details and discrepancies.

4. Any other tasks assigned by the management.

Requirement

1. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil/Structural) or equivalent.

2. Minimum 5 years construction experience with experience in civil construction industry.

3. Be able to work independently with minimum guidance and able to work within tight deadlines.

4. Bilingual in English and Mandarin is preferable

Interested applicants, please remember to include the following details for us to conduct a more effective job-matching for you:

1. Work experiences and job responsibilities

2. Current and Expected salary

3. Reason for leaving

4. Date of availability

5. Education background

6. Recent photo

SepPure Technologies is a CleanTech company that is revolutionizing the energy-intensive chemical separation processes through the application of novel membrane materials and processes. If you enjoy working in an innovative environment, we have a great opportunity for you. At SepPure Technologies, we believe in making a positive impact on the world through sustainable technology. Our chemical-resistant nanofiltration membranes are disrupting traditional chemical separation processes, such as distillation and evaporation, and reducing global energy use, emissions, and pollution. With up to 15% of the world’s total energy spent on industrial-scale chemical separations, SepPure Technologies’ sustainable process is a game changer. We are currently working on transformative projects edible oil, pharmaceutical, semiconductor, solvents, and fine-chemical industries. Join us on our mission to create a sustainable future through CleanTech innovation.

Role Summary

As a QHSE Engineer / Senior Engineer, you will play a critical role in ensuring our quality, health, safety, and environmental standards are met. This role offers the opportunity to develop and implement robust QHSE frameworks, ensuring compliance while fostering a culture of continuous improvement. You will work closely with cross-functional teams to support operational excellence and sustainability initiatives.

Responsibilities

• Develop, implement, and maintain Quality, Health, Safety, and Environmental (QHSE) management systems in compliance with industry standards and regulatory requirements.
• Conduct regular audits, inspections, and risk assessments to ensure compliance with QHSE policies and procedures.
• Identify areas for improvement in QHSE processes and recommend actionable solutions.
• Ensure the timely maintenance of all assets, including equipment and facilities, and maintain accurate and up-to-date maintenance records.
• Obtain and renew licenses and permits required from regulatory agencies such as NEA, SCDF, MOM, and other relevant authorities.
• Conduct monthly safety briefings, toolbox meetings, and other safety awareness initiatives to foster a culture of safety across the organization.
• Provide regular updates on QHSE status and initiatives through email newsletters and other internal communication channels.
• Coordinate and monitor QC testing (incoming materials, in-process, and final inspections) in alignment with company SOPs.
• Investigate and resolve quality issues, non-conformities, and customer complaints, implementing corrective and preventive actions.
• Prepare and deliver QHSE training programs to promote awareness and engagement across teams.
• Monitor and report on key performance indicators (KPIs) related to quality, safety, and environmental performance.
• Collaborate with internal and external stakeholders to ensure consistent adherence to QHSE standards.
• Maintain up-to-date documentation, including procedures, manuals, and records, for internal and external audits.
• Support new product development and operational initiatives by providing QHSE input during design and implementation stages.
• Stay updated on industry best practices and regulatory changes to drive continuous improvement in QHSE practices.
• Lead emergency response planning, drills, and incident investigations, ensuring proper follow-up actions are implemented and documented.
• Foster a proactive safety culture by encouraging hazard reporting, near-miss tracking, and continuous feedback from employees.
• Perform any other duties assigned to support organizational goals.

Requirements

• Bachelor's degree in Engineering, Quality Management, or a related field.
• 2–5 years of experience in QHSE roles within manufacturing or related industries. (Senior Engineer candidates should have 5+ years of relevant experience.)
• In-depth knowledge of ISO 9001, ISO 14001, and ISO 45001 standards.
• Experience in conducting audits, risk assessments, and implementing corrective actions.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proficiency in Microsoft Office Suite and reporting monthly updates.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a fast-paced and innovative environment.
• Relevant certifications (e.g., WSH, QMS Internal Audit, or equivalent) are a plus.

Why Join Us?

You will get an opportunity to work in a fast-paced start-up environment, take ownership of tasks, and make a significant contribution to our company's growth. Our internship program will provide you with real-world experience, mentoring, and networking opportunities.

If you're excited about the chance to shape the future of our quality processes and help build a world-class product, we'd love to hear from you.

SepPure Technologies is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

To apply, please submit your CV and cover letter, detailing your relevant experience and interest in the position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.

1. As a Maintenance Service Administrator ;

2. Manage and coordinate payment-related tasks for the Lift Maintenance Department.

3. After-Sales Quotations and Delivery Orders: Issue quotations and delivery orders to customers.

4. Coordinate with technicians to obtain updates on repair job status.

5. Job Completion Updates: Record completed jobs into worksheets.

6. Develop and maintain good relationships with existing customers via phone and email.

7. Maintain accurate records of customer’s account

8. Any other maintenance related matters assigned by your direct superior.

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.

We are seeking a skilled and customer-focused Field Service Technician to join our team in Singapore, Singapore. In this role, you will be responsible for installing, maintaining, and repairing various electronic and electrical systems at customer sites, ensuring optimal performance and customer satisfaction.

• Install, troubleshoot, and repair electrical and electronic systems, including trace and X-ray technologies, at customer locations
• Conduct regular maintenance and service calls to ensure equipment functionality and reliability
• Provide exceptional customer service, effectively communicating with clients and addressing their concerns
• Document all service activities, including inspections, maintenance, and repairs, in a timely and accurate manner
• Manage inventory of parts and tools, ensuring proper stock levels and organization
• Collaborate with team members and senior technicians to resolve complex technical issues
• Stay updated on the latest industry trends and technological advancements
• Respond to emergency service calls within established response time goals
• Maintain a clean and safe work environment, adhering to all safety protocols and regulations
• Contribute to continuous improvement initiatives by providing feedback and suggestions for process enhancements

Job Description:

• Conduct preventive, corrective maintenance & installation on monitoring systems, minimizing downtime and ensuring optimal system functionality.
• Proficiently interprete engineers' 2D drawings provided by Design engineer, ensuring accurate assembly procedures.
• Execute hands-on machine assembly setups, demonstrate precision and attention to details throughout the process.
• Conduct panel wiring for product testing, ensuring functionality and adherence to specifications.
• Possess extensive knowledge in wiring AC/DC, relay systems and PLC, contributing to efficient and reliable system operations.
• Apply expertise in panel and PLC wiring setups at production lines, ensuring seamless integration and functionality.
• Employ observational analysis to identify root causes of operational issues in devices, contribute to efficient problem-solving strategies.

• Making plans using detailed drawings
• Preparing estimates and budgets
• Creating accurate project specifications
• Designing engineering experiments
• Creating technical reports for customers
• Completing regulatory documents concerning safety issues
• Finishing projects on time and within budget
• Communicating with clients and coworkers about analysis results

Requirement:

– GCE ’O’ Level Equivalent and above

相等于剑桥GCE ‘O’水准文凭或以上

– Chinese and English as Main Working Languages

以中英文为主要工作语文

Duties and Responsibilities:

– Obey the Assignments and Orders delegated by Supervisor

听取主管委派的任务

– Build good customer service rapport with customers

建立良好的客户服务

– Be patient with customers during phone calls

在电话交谈中对客户有耐心

– Able to fulfil basic phone call procedures

达成基本电话会话技巧

– Able to analyze existing inventory data

能分析产品库存数据

– Be familiar with every aspect of work in your department, so that in the event a colleague is absent, the subject worker is able to temporarily take on duties of the absentee and resume work flow.

熟悉本部门各工作岗位，在有必要时接替缺席同事以协助部门例常运作

– Complete Other Tasks Assigned to You by Supervisor

完成主管委派的其他任务

Job Description:

– Issue Invoice, Schedule Delivery, and Inform Logistics

发货单、安排发货、及通知货运部

– Issue Order Summary after confirmation with customers and inform respective drivers

与客户确认后发出总单，然后通知有关司机取单送货

– Issue Cash Invoice to specific list of customers

为特定客户发出付现货单

– Follow-up with customer-accounts for payment status and schedule

向客户查询欠款付清日期

– Manage Logistics Team Group Chat and handle phone recorded messages

向物流队的简讯群组收发讯息及接听电话录音

– Handle entire week’s Bill Settlements

处理一周的销售单据

– Handle Suppliers’ Invoices

处理供应商单据

– Pack and arrange stationery, uniforms and other related office equipment

整理文具、制服及其他设备

– Ensure cleanliness of the entire office at the end of workday

下班前确保办公室的整洁

-Showroom upkeeping and maintenance

-Attending to customers & their quote /queries

-Coordinating with production & sales department on job delivery

-Upkeep service standards and ensure total customer satisfaction

-Professionally & Effectively resolve any dispute or complaints

-Sourcing of special items under client request

-Liaise & Sourcing of suppliers and ensure timely stock delivery

-Good Understanding of inhouse products applications and designs

-Event planning & marketing support

-Inventory upkeeping

-Able to work as a Collaboratively as a Team & independently

-Good Communication Skills, well versed verbal & written English

-Maintain a professional image

- Data entry

- Ad hoc reports & reports reconciliation

-5 Days work week but must work on Saturday & Sunday (Off on weekday)

• Identifying deficiencies in mechanical processes and developing improvements

• Designing and developing prototypes

• Analyzing and testing prototypes and each revision of a device

• Supervising the development of computer-aided design (CAD) project drawings from junior team members

• Developing, initiating and managing all phases of projects

• Preparing documentation of critical analysis and providing suggestions for correcting errors

• Collaborating with Production Managers for proper allocation and tracking of resources

Ethiqal Pte Ltd is seeking a dynamic and customer-focused Customer Service Executive to handle inbound leads generated through advertisements. This role focuses on prompt follow-ups, ensuring a seamless customer experience, and converting inquiries into successful collaborations. The ideal candidate will be a proactive communicator with excellent organizational skills and a passion for providing exceptional service.

Key Responsibilities

1. Lead Follow-Up and ConversionRespond promptly to incoming leads generated from advertisements via email, phone, or other communication platforms.
   Understand customer needs and provide tailored solutions regarding Ethiqal’s services.
   Schedule meetings or consultations with clients and relevant team members.
   Maintain consistent follow-ups to nurture leads and drive conversions.
   
2. Customer Relationship ManagementBuild and maintain strong relationships with potential and existing clients.
   Address client queries professionally and efficiently, ensuring satisfaction.
   Act as the main point of contact for customer concerns and escalate issues to the relevant departments when necessary.
   
3. Administrative SupportMaintain an up-to-date database of leads and customers using the CRM system.
   Track, analyze, and report on lead conversion rates and other relevant metrics.
   Prepare and send quotations or proposals as needed.
   
4. Collaboration and CommunicationWork closely with the sales and production teams to align on client expectations and deliverables.
   Share customer feedback with the marketing and advertising teams to optimize lead generation strategies.
   

Qualifications

• Education: Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 1–3 years of experience in customer service, sales support, or a related role. Experience in the media, advertising, or video production industry is a plus.
• Skills:Excellent verbal and written communication skills.
  Strong interpersonal skills and the ability to build rapport with clients.
  Proficiency in using CRM tools and Microsoft Office Suite.
  Exceptional organizational and multitasking abilities.
  

Key Competencies

• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to handle multiple leads simultaneously while maintaining attention to detail.
• Knowledge of advertising and video production services (preferred).
• Strong negotiation and persuasion skills.

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

1. Come out with design concept and translate concepts into complete detail assembly drawings for production.
2. Design test control apparatus or equipment or develop procedures for testing products.
3. Knowledeable in Solidworks and Autocad.
4. Able to work under pressure with minimum supervision.
5. Good team player.

Company Introduction

SepPure Technologies is a CleanTech company revolutionizing energy-intensive chemical separation processes through the application of novel membrane materials and processes. We are passionate about making a positive impact on the world through sustainable technology. Our chemical-resistant nanofiltration membranes are disrupting traditional chemical separation processes, such as distillation and evaporation, reducing global energy use, emissions, and pollution. With up to 15% of the world's total energy spent on industrial-scale chemical separations, SEPPURE's sustainable process is a game changer. We are currently working on transformative projects in the edible oil, pharmaceutical, semiconductor, solvents, and fine-chemical industries. If you enjoy working in an innovative environment and want to be part of creating a sustainable future through CleanTech innovation, we have a great opportunity for you.

Job Description

SepPure Technologies is seeking a dedicated and detail-oriented Research Engineer to join our Applications Team in Singapore. The Research Engineer will work closely with the team to develop flatsheet and hollow fibre membranes for organic solvent nanofiltration applications. The Research Engineer will also be required to plan and conduct experiments to evaluate the performance of membranes, based on robust engineering and scientific techniques. The Research Engineer may also be required to assist in the evaluation of data and provide recommendations for membrane development.

Key Responsibilities

Membrane research and development

• Keep up-to-date with latest membrane technology development
• Support the development of dope formulation for membrane fabrication
• Modify processes to improve membrane performance
• Develop methods for membrane characterisation and performance evaluation
• Ensure high repeatability for experiments and data collection
• Maintain documentation and databases for research and development

Qualifications

Must have:

1. B.Sc in chemical engineering or related fields
2. Good understanding of polymer chemistry, design of experiment, data analysis and process troubleshooting
3. Good problem-solving skills
4. Team player with strong communication skills

Good to have:

1. Working experience in developing hollow fiber or flat sheet membranes

Worked in a lab environment.

Responsibilities:

· Assist the project manager with on and off site meeting pertaining to the technical issues

· Responsible for submission of Architectural samples, shops drawing and other related documents to the consultants or authorities

· Coordinate and monitor work progress at site including periodical site inspection and attending meetings during course of construction of project

· Proven problem solving and achievements work progress according to the work schedule

· Site supervision and able to coordinate well with sub-contractors, RE and RTOResponsibilities:

· Assist the project manager with on and off site meeting pertaining to the technical issues

· Responsible for submission of Architectural samples, shops drawing and other related documents to the consultants or authorities

· Coordinate and monitor work progress at site including periodical site inspection and attending meetings during course of construction of project

· Proven problem solving and achievements work progress according to the work schedule

· Site supervision and able to coordinate well with sub-contractors, RE and RTO

Requirements:

· Degree in Civil/Structural Engineering (recognized by Singapore PE Board)

· Minimum 2 years’ of precast experience in commercial and condo building projects

Roles and responsibilities

• Develop and design infrastructure projects, such as roads, bridges, buildings, drainage systems, and utilities.
• Conduct site assessments, including soil testing and environmental impact analysis, to determine project feasibility.
• Ensure designs comply with relevant local regulations, building codes, and sustainability standards.
• Oversee the construction process from start to finish, ensuring projects are completed on time, within budget, and to the required quality standards.
• Manage resources, teams, and contractors while coordinating with various stakeholders such as architects, urban planners, and government agencies.
• Monitor construction activities to ensure compliance with safety protocols and quality control measures.
• Implement workplace safety standards in line with local regulations (Workplace Safety and Health Act) and ensure safe working conditions.
• Liaise with government authorities (e.g., BCA, PUB, URA), contractors, and other stakeholders to ensure smooth project execution.
• Provide regular updates to clients, management, and regulatory bodies about project progress, risks, and any changes.

Educational Qualifications:

• A Bachelor’s degree in Civil Engineering or a related field from a recognized university.
• Postgraduate qualifications or certifications in specialized areas such as structural engineering, environmental engineering, or transportation planning may be an advantage.

Experience:

• At least 2-5 years of relevant work experience in civil engineering, particularly in infrastructure design, construction management, or project supervision.
• Experience with large-scale projects in both the public and private sectors is preferred.

Technical Skills:

• Proficiency in engineering software tools (e.g., AutoCAD, Civil 3D, STAAD Pro, Revit) for design and analysis.
• Strong understanding of construction management systems and techniques.

Soft Skills:

• Strong problem-solving skills and the ability to manage multiple projects simultaneously.
• Leadership and team management capabilities, especially in coordinating construction teams and managing contractors.

Project Engineers manage the planning and processes of a project and delegate responsibilities to ensure the project is completed efficiently and successfully. Their day-to-day duties and responsibilities may vary depending on the type of industry, company or project they’re working on, but typically include the following:

• Conduct regular meetings with clients to ensure clarification and meet specific requirements in a timely manner.
• Delegate tasks to team members according to their individual skill sets, experience and abilities to ensure efficient completion of the project.
• Maintain budgets and make adjustments according to needs as they arise.
• Track performance and analyze the completion of key goals.
• Document and report project progress to stakeholders and clients.

Purpose of the Job:

         Execute the sales delivery in the designated end market sector to meet sales forecasts and KPI’s. 

Key Responsibilities and Outcomes:

Sales Strategy and Delivery:

• Delivery of sales against agreed targets (directly or working with distributors)
• Use value added selling techniques to maximise sales opportunities
• Direct customer ownership and sales activity to deliver.
  • Customer penetration
  • Profitability and growth
  • End to end sales delivery across product portfolio
• Provide technical solutions and advice to customers
• Manage individual territories and accounts

Sales Forecasting:

• Ensure accurate and transparent sales forecasting across accounts

Channel Management:

• Deliver operational excellence across different channels and in collaboration with other internal teams
• Use business development approaches to expand the customer base and potential revenue streams by identifying and setting up new customers
• Regular reporting using Rotork CRM on activities such as market intelligence, quotations, customer visits

Market Sector Value Proposition Input:

• Feed business intelligence into line manager

Regional Voice of the customer:

• Customer ownership to drive excellent customer relationships
• Provide face to face communication with customers

Sales Support Leadership:

• Working collaboratively with Application Engineering, Customer contact, internal sales and other back office sales activities as required
• New product introduction, campaign and event management where required
• Demonstrate Rotork products and provide familiarisation training as needed to build internal and external knowledge and understanding of Rotork products

People Leadership:

• Lead self to deliver against Rotork vision and strategy
• Driving change and growth with the right balance of entrepreneurial decision making and good corporate citizenship; ensuring decisions are made for One Rotork at all times

Budget Management:

• Fulfil reporting responsibilities, including performance and sales plans, forecasting and other KPIs

Project Pipeline and Project Oversight:

• Review project scope for products to be added onto Approved Vendor Lists and project specifications

Internal Collaboration:

• Work effectively through a matrix structure to build and maintain strong and productive internal relationships
• Adhere to governance tools and processes
• Feed business intelligence into Commercial function as required