Job Description

• Develop and create 2D and 3D piping layouts, plans, isometrics, ensure that piping designs are optimized for efficiency, ease of maintenance, and compliance with project and industry standards
• Create detailed piping layouts and general arrangements for the plant, ensuring that pipe routing minimizes interference with other disciplines (civil, mechanical, electrical) and optimizes space utilization
• Collaborate with stress engineers to ensure pipe routing and support arrangements can handle thermal expansion, seismic loads, and pressure differential
• Prepare detailed piping design deliverables, including pipe routing layouts, support details, isometric drawings, and bill of materials (BOM). Ensure designs comply with all relevant standards
• Collaborate with process, mechanical, civil, and electrical teams to ensure seamless integration of piping designs with other plant systems
• Work closely with the procurement team to prepare piping material specifications, liaise with suppliers for quotation and support vendor evaluations for piping components (valves, flanges, supports, etc.)
• Review piping installation drawings and provide feedback for improvement to ensure constructability
• Conduct site visits as needed to verify piping installations are in accordance with the approved designs

Requirements

• Diploma/Degree in Mechanical Engineering
• For Degree holder, minimum 5 years of experience in piping design. For Diploma holder, minimum 8 years of experience is required. For senior position, candidate must have at least 10 years of experience
• Must be a self-starter and be able to work with minimal supervision, make sound decisions, take independent action, and provide focused solutions to assigned projects
• Possess strong inter-personal and communication skills and be able to work well with people at all levels in the organization
• In-depth knowledge of piping design codes and standards (ASME, ANSI, PUB regulations)
• Must have advanced computer literacy in commonly usedsoftware applications such as Navisworks, Bentley View, AutoCAD, piping design & drafting tools and MS Office
• Experience in process plant (such as wastewater treatment plant, sludge incineration plant, etc.) is preferred

Key Roles and Responsibilities

• Assist the Site Project manager in monitoring and managing the day-to-day operation of the projects.
• To support Site Project Manager in managing day-to-day clients’ interactions and expectations for optimal results
• To support Site Project Manager to collaborate with peers, liaise with trade contractors, clients and consultants and ensure timely delivery of quality services.
• To prepare and submit method of statement, sketches, site record and other technical submissions in a timely manner.
• To prepare Inspection and Test Plan, user manuals, drawings and conduct inspection and check on works performed.
• Check the drawings discrepancies and conduct field verification, and submit technical clarification to the clients and consultants.
• Ensure updated drawings including shop drawings are used by the site team in a timely manner.
• Assist the Project Manager in the preparation of reports and presentation to management, clients and stakeholders.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act
• Perform any other tasks as and when required so as to meet project milestones

Requirements

• Min Diploma or Higher Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, System Networking and integration with third-party systems will be an advantage
• Willing to take ownership and Pro-active in Problem solving
• Must be a team player and strong verbal and written communication skills
• Customer service and business orientated with good initiative and adaptability
• Required to perform standby duties whenever required
• Driving License – Preferably if candidate possesses its own vehicle
• Singapore Citizens are preferred
• Location is at Shan Road / Site Office
• 5.5 work days

Job Description

• Develop detailed designs, layouts, and specifications for piping systems, ensure proper pipe support design based on piping loads, thermal expansion, and seismic considerations.
• Identify appropriate materials, ensure material compliance with project specifications, applicable codes, and standards such as ASME, ANSI, and local regulations.
• Work closely with process, mechanical, civil, and electrical teams to ensure piping systems are integrated seamlessly with other systems
• Coordinate with procurement, construction, and commissioning teams to ensure timely delivery and installation of piping systems
• Prepare piping-related project deliverables including technical drawings, specifications, data sheets, and material take-offs
• Liaise with suppliers for quotation and technical evaluation of quotation. Review and approve piping construction drawings, isometrics, and support drawings
• Lead piping design reviews, coordination meetings, and vendor technical discussions
• Manage piping engineering scope, schedule, and budget, ensuring project milestones are met

Requirements

• Degree in Mechanical / Piping Engineering
• For degree holder, minimum 5 years of experience in piping design and engineering. For Diploma holder, minimum 8 years of experience is required.
• For senior position, candidate must have at least 10 years of experience, including leadership or project management experience.
• Strong expertise in piping materials, piping arrangement, stress analysis, and design of piping systems
• Must be a self-starter and be able to work with minimal supervision, make sound decisions, take independent action, and provide focused solutions to assigned projects
• Possess strong inter-personal and communication skills and be able to work well with people at all levels in the organization
• Knowledge of international and local standards (e.g., ASME, ANSI, BS EN, PUB Singapore guidelines)
• Must have advanced computer literacy in commonly usedsoftware applications such as Navisworks, Bentley View, AutoCAD, piping engineering software, and MS Office
• Experience in process plant (such as wastewater treatment plant, sludge incineration plant, etc.) is preferred

Job Title: QA/QC Engineer

Salary Range: S$3,400 – S$4800

Report to: QA/QC Manager

Min Qualifications / Experience :

1) Degree in Mechanical Engineering holder with 2-4 relevant experience

Job Skills Required:

1) Knowledge in Microsoft office applications such as Excel, Word, Power Point and

related spreadsheet software.

2) Must be able to work well with others in a team setting.

3) Ability to work independently.

4) Must be able to effectively handle many concurrent projects.

5) AWS, ASME AS, PD5500.

Duties & Responsibilities

a. Assist QA/QC Manager in the managing the QA/QC department.

b. Establish, implement and maintain the QC system for products that need to comply with ASME codes.

c. Prepare, control and maintain the QC Manual in accordance with ASME code.

d. Initiate quality programs and report to QA/QC Manager for the current product quality level.

e. Develop Inspection Test Plan (ITP), inspection and testing procedures.

f. Supervise and guide the team of QC inspectors and administrative assistant.

g. Control the usage of ASME stamps and review ASME’s MDR forms.

h. Maintain and control the welding procedures (WPS) and welder performance qualification records.

i. Any Adhoc assignment given by QA/QC Manager.

No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team.

Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.

We strongly uphold our core values of Empathy, Integrity, and Transparency, and we strive to create a collaborative, innovative, and inclusive work environment that fosters personal growth and development.

By joining our team, you will have the opportunity to make a meaningful impact in the pharmaceutical industry while advancing your career.

Scope and Responsibilities:

• Coordinate equipment and process validation execution, data collection and summaries.
• Perform documentation and release technical requirements/ drawings, write, review or update work instructions for engineering and consumables production lines.
• Assist in MES ticket and process verification/ validation activities.
• Assist Process Engineers in providing direct support to troubleshooting, sustaining and continuous improvement for consumables production lines related to new product development, yield, quality and throughput.
• Recommend and assist in implementation of improvements in a production environment to meet goals across multiple operations and technologies.
• Assist with design and execution of controlled experiments to optimize processes; document and analyze process test results.
• Support with Engineering/ R&D teams to develop processes for new products and improve processes of existing products.
• Supports nonconforming material analysis and investigations.

Qualifications:

• Possess good understanding of manufacturing process and regulated biotech or medical devices manufacturing environment.
• Capable of executing test plans for components, materials, systems and processes.
• Competent in Microsoft word, excel, powerpoint
• Knowledge in product & process feasibility study, line validation, qualification and optimization to production
• Excellent team player, interpersonal and communication skill.
• Well-developed documentation and technical report writing skills
• Able to work well under stress, both internally and across functions and perform multitasking.
• Proactive, innovative and self-motivating.
• Team player with strong focus on safety, quality and timeline.
• Diploma/ Bachelor in Engineering, Sciences or related field
• Experience in manufacturing/ FDA-regulated environment is a plus.

Job Description

• Oversee process design for process plant (Wastewater Treatment Plant, Water Treatment Plant, etc) including process simulation, mass balance, process flow diagram (PFD), P&ID, equipment layout, sizing calculation, control philosophy, process input for instrument/valve list, etc
• Provide process input and coordinate with other disciplines (including the BIM modelling team) for the design, installation and T&C work
• Oversee technical review of process equipment/system vendors’ proposal and submission during procurement, detailed design and installation stages, support the procurement and tender work
• Prepare the process submissions and resubmissions to project consultants and client according to project schedule and clear the submittal comments
• Manage the process equipment suppliers to meet the project schedule and quality requirements for design, installation and testing & commissioning
• Support on the testing and commissioning work

Requirements

• Minimum bachelor’s degree in chemical/environmental/mechanical engineering
• Minimum 4 Years’ experience in process design and engineering work, ideally in water/wastewater treatment projects (Including sludge treatment); For senior position, candidate must have at least 8 years of relevant experience
• Familiarity with local environmental regulations (e.g., PUB standards) and international design codes
• Strong understanding of biological, chemical, and physical treatment processes
• Must be a self-starter and be able to work with minimal supervision, make sound decisions, take independent action, and provide focused solutions to assigned projects
• Possess strong inter-personal and communication skills and be able to work well with people at all levels in the organization
• Must have advanced computer literacy in commonly usedsoftware applications such as MS Office
• Knowledge in Naviswork and Bentley View Software will be an added advantage

Job Description

• Oversee process mechanical design for process plant (Wastewater Treatment Plant, Water Treatment Plant, etc) including P&ID, equipment/piping/valve sizing, equipment selection, equipment/piping layout, equipment specification/data sheet, etc
• Provide process mechanical input and coordinate with other disciplines (including the BIM modelling team) for the design, installation and T&C work
• Oversee technical review of mechanical equipment/system vendors’ proposal and submission during procurement, detailed design and installation stages, support the procurement and tender work
• Prepare the process mechanical submissions and resubmissions to project consultants and client according to project schedule and clear the submittal comments
• Manage the mechanical equipment suppliers / subcontractors to meet the project schedule and quality requirements for design, installation and testing & commissioning
• Support on the testing, commissioning and O&M work

Requirements

• Minimum bachelor’s degree in chemical/environmental/mechanical engineering
• Minimum 4 Years’ experience in process/mechanical work (design, engineering, installation support, T&C, etc.), ideally for water/wastewater treatment project (including sludge treatment); For senior position, candidate must have at least 8 years of relevant experience.
• Familiarity with international and local standards (e.g., ASME, ANSI, PUB Singapore regulations)
• Familiarity with mechanical equipment used in WWTPs, including such as screens, pumps, mixers, blower, air compressors, tanks, biogas equipment, odour control system, sludge equipment, piping, and valves, etc
• Must be a self-starter and be able to work with minimal supervision, make sound decisions, take independent action, and provide focused solutions to assigned projects
• Possess strong inter-personal and communication skills and be able to work well with people at all levels in the organization
• Must have advanced computer literacy in commonly usedsoftware applications such as MS Office
• Knowledge in Naviswork and Bentley View Software will be an added advantage

Job Description

• Supervise and coordinate site installation works with in-house supervisor and foremen to ensure the project schedule is met
• Attending site coordinate meetings with main-con, consultants and other contractors
• Hands-on and technical assistance for ACMV system installation and troubleshooting on site
• Prepare material requisition for all ACMV equipment and materials
• Prepare work programme for ACMV works with material delivery and installation activities in accordance with the project programme
• Analyse, manage and track project costs against budget
• Carry out testing and commissioning, combined services testing for TOP/CSC
• Handover of completed work activities with as built drawings and O&MM to respective authorities or clients to in timely manner and delivery with desired quality standards
• Participate in in-house engineering design works of ACMV system, including detailed design, heat load calculation, shop drawings, hydraulic calculation, duct/pipe sizing, equipment selection, etc
• Review 3D BIM model and ensure correct the installation details, compliance with design specifications and guidelines
• Participate in liaison with ACMV suppliers for quotation, carry out equipment selection, technical and commercial evaluation
• Prepare material submittals for ACMV system to the Consultant for approval
• Coordinate with project schedule in organizing Purchase Order, arrange timely delivery of all ACMV equipment and materials
• Participate in tender preparation for new projects

Requirements

• Min Diploma in Mechanical Engineering
• Min 3 years of relevant working experience in building construction industry, preferable in handling ACMV works
• Fresh graduate are welcomed to apply
• Proficient in AutoCAD and Revit
• Excellent project management skills, including the ability to manage timelines, budgets, and resources effectively
• Experience and relevant knowledge in ACMV calculations including heat load, pump size, air flow rate, chilled water system performance, chiller sizing and configuration, fan sizing and more Project Management
• Tender Bidding and Project cost Analytical and Critical Thinking
• Proactive and willing to learn and take on new challenges
• QP/PE, Green Mark manager or other BCA/SCDF/PUB authority certification is an advantage

No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team.

Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.

We strongly uphold our core values of Empathy, Integrity, and Transparency, and we strive to create a collaborative, innovative, and inclusive work environment that fosters personal growth and development.

By joining our team, you will have the opportunity to make a meaningful impact in the pharmaceutical industry while advancing your career.

Responsibilities:

• Lead the protocol generation and review for the assigned areas (i.e. process equipment, facilities, utilities and laboratory equipment)
• Review vendor or construction turnover document
• Review construction walkdowns to assure compliance with design
• Lead or direct execution of full C&Q project lifecycle, including URS, Design Verification, FAT, SAT, DQ, IQ, OQ and PQ etc.
• Trouble shooting equipment with a cross functional team
• Manage summary report writing wherever required
• Verification of Construction Contractor’s Document deliverables (CTODs) and Vendor Document deliverables (VTODs)
• Support the review and revision of design document, wherever required
• Liaise with identified stake holders, including suppliers/contractors
• Provide SME input wherever required
• Manage the assigned system handover
• Support the management of project schedule
• Compliant to quality and safety requirements
• Complete trainings in a timely manner
• Support company operation and business as required
• Any other project responsibilities specified in the individual OAN and organizational responsibilities assigned by management

Requirements:

• Minimally a Bachelor of Science/ Bachelor of Engineering or related scientific degree
• At least 7 years of experience in Pharmaceutical industry
• In-depth technical knowledge in the assigned area and associated regulatory requirements, guidelines, and other industry best practices
• Ability to work in a fast paced / dynamic work environment
• A fast learner with “Can-do” attitude
• Good time management skill and great attention to detail
• Proficient presentation and facilitation skill is a plus

Benefits:

• Working Hours: 8 am-6 pm (6 days)
• 14 days Annual Leave after confirmation
• 14 days Medical Leave (completion of 3 months service)
• $200 medical claim per year
• Performance Bonus (Discretionary)

Job Description:

• Site project management
• Overall project planning, scheduling, monitoring and updating to meet project completion targets
• Daily site activities planning, preparing work breakdown, daily site operation, site coordination, monitoring and reporting work progress
• Other ad-hoc duties as assigned

Requirements:

• Bachelor’s Degree in Civil Engineering / Geology or relevant vocational certificate
• Able to speak and write in English and Chinese in order to communicate effectively with Chinese-speaking clients and associates.
• Knowledge of geotechnical engineering or soil data interpretation or Singapore Geology
• A good team player, self-driven and willing to take responsibility for assigned tasks as project engineer/manager
• Preferably Engineer specialized in Engineering / Civil / Construction / Structural or equivalent
• Only Singaporeans

You may send your resume / CV to email address directly: [email protected]

Job Description & Requirements

To do hydraulic piping job.

To do hydraulic assembly of equipment.

To do hydraulic testing.

To do hydraulic pressure testing.

To do hydraulic oil flushing.

To do hydraulic troubleshooting on hydraulic system.

To do hydraulic pumps service and repair.

To do hydraulic valves service and repair.

To do pressure and oil flow settings.

2. SKILLS

Troubleshooting

Construction

Hardware

Electrical

Piping

Compliance

Pressure

Assembly

Pumps

Electronics

· Assist Sales / project team in Technical and Engineering support

· To execute Sales/project coordination and report to Sales/Project Engineer

· To execute production order and co-ordination with internal department and customers

· Liaise with customers on technical analysis, engineering calculation and submission

· Troubleshoot and able to service electronic / mechanical faults on equipment.

· Ensure all work complies with industry standards, codes, and safety regulations.

Job description

Non-Destructive Testing (NDT) technicians examine structures, vehicles, and products for flaws and structural weaknesses using non-destructive testing techniques. They conduct material tests, interpret the results, and generate reports on their findings.

Requirements

Bachelor's degree in mechanical engineering, structural engineering, or a similar field.

Relevant NDT certification.

10+ years' experience as an NDT technician.

Advanced knowledge of NDT technologies including ultrasound, infrared, and radiographic.

Job Responsibilities:

Ø Inspecting electrical components during and after the product installation.

Ø Liaise with suppliers for the manufacturing of switchboards and PV mounting structures, negotiating design technicality as necessary.

Ø Testing IED NUMERICAL Relays for problems and proposing solutions.

Ø Coordinate with Professional Engineers (PE), Licensed Electrical Workers (LEW) and Building Licensed Electrical Workers (BLEW) to ensure compliance and quality standards, negotiating design technicality as necessary.

Ø Oversee and manage project handover to the Asset Operation & Management team.

Ø Prepare necessary documentation for Testing & Commissioning (T&C) processes.

Ø Coordinate and manage procurement of structural and electrical plan drawings.

Ø Review structural submissions and track client requirements to ensure timely submission.

Ø Support ad-hoc tasks, including drawing PV and string layouts and amending project drawings as needed.

Requirements:

Ø Strong technical expertise and vast experience in Electrical and Power Engineering.

Ø Must have Min-5 years experience in testing of CT, PT, relay and transformers in Singapore.

Ø More than 5 years of experience in new construction projects such as factories, infrastructure, plants, oil and gas projects

Ø Provide technical support during installation, testing, and commissioning phases.

Ø Excellent interpersonal, written and oral communication skills.

Ø Reviewing the engineering tasks and initiating the necessary corrective actions.

Ø Proven experience in designing and managing electrical systems for offshore or industrial facilities.

Ø Must be either Mechanical or Electrical background

Ø Project management and supervision skills.

Ø Quick learner with positive attitude.

Ø Strong knowledge of electrical systems, power distribution, control systems, and circuit design.

Ø Wiling to relocate based on customer sites requirements.

Ø Proficient in electrical design software tools.

· Assist Sales / project team in Technical and Engineering support

· To execute Sales/project coordination and report to Sales/Project Engineer

· To execute production order and co-ordination with internal department and customers

· Liaise with customers on technical analysis, engineering calculation and submission

· Troubleshoot and able to service electronic / mechanical faults on equipment.

· Ensure all work complies with industry standards, codes, and safety regulations.

Job Description:

• Be involved in project plan, Coordination operation
• Attend the project meeting if required
• Day-to-day site operation to ensure works are constructed as per project & safety requirement
• Supervise site works
• Liaise with clients on site works/project
• Other ad hoc duties as assigned

Requirement:

• Bachelor’s Degree in Civil Engineering or equivalent
• Able to lead and work independently
• Proficient in Microsoft Office and AutoCAD
• Good communication skills
• Only Singaporeans

You may send your resume / CV to email address directly: [email protected]

• Attend site meetings, inspections, and monitoring of project progress with the Main Contractor.
• Ensure safe work procedures are implemented to control risk
• Other scopes of work to be assigned by the Managing Director
• Liaise with other departments to ensure information, materials or other resources to ensure project progress
• Any other tasks deemed necessary by the company related to the execution of projects

Job Description & Requirements/Job Scope

-DESIGN AND DRAWING OF ELECTRICAL DIAGRAMS, FABRICATION AND INSTALLATION OF CONTROL PANELS, LOCAL CONTROL STAND AND REMOTE PANELS. UNDERSTANDING ELECTRICAL DRAWINGS AND ABLE TO TROUBLESHOOT ELECTRICAL SYSTEM IN THE MARINE TRADE, ESPECIALLY IN THE WINCHES SYSTEMS...

2. SKILLS

Troubleshooting

Construction

Lighting

Electrical Design

Wiring

ABLE

Drawing

Electrical

PLC

Fabrication

AutoCAD

Manufacturing

Electrical Engineering

Layout

Electronics

Commissioning

Job Description & Requirements

Responsibilities

Analyze and organize raw data

Build data systems and pipelines

Evaluate business needs and objectives

Interpret trends and patterns

Conduct complex data analysis and report on results

Prepare data for prescriptive and predictive modeling

Build algorithms and prototypes

Combine raw information from different sources

Explore ways to enhance data quality and reliability

Identify opportunities for data acquisition

Develop analytical tools and programs

Collaborate with data scientists and architects on several projects

Requirements and skills

Previous experience as a data engineer or in a similar role

Technical expertise with data models, data mining, and segmentation techniques

Knowledge of programming languages (e.g. Java and Python)

Hands-on experience with SQL database design

Great numerical and analytical skills

Degree in Computer Science, IT, or similar field; a Master’s is a plus

Data engineering certification (e.g IBM Certified Data Engineer) is a plus

2. SKILLS

Data Analysis

Analytical Skills

Pipelines

Segmentation

Hadoop

Architects

ETL

Data Quality

Reliability

Data Engineering

Data Mining

SQL

Predictive Modeling

Python

Database Design

Java

• Prepare, schedule, coordinate and monitor the assigned engineering projects
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
• Interact daily with the clients to interpret their needs and requirements and represent them in the field
• Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status
• Assign responsibilities and mentor project team
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support
• Review engineering deliverables and initiate appropriate corrective actions

Responsibilities:

• To ensure timely service and customer’s satisfaction are met eg follow up on customers' enquires and quotations, processing orders, invoicing, prepare sales reports, liaise with customers and internal departments to ensure orders and delivery schedules are on time.

Requirements:

• Fresh degree holders are welcome to apply.
• Training will be provided.
• Proactive, independent, team player.
• Able to cope with fast pace environment.

• Prepare and issue quotations for ACMV / HVAC service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Shipment booking, coordination and preparation of required documents.
• Monitor disposal of empty cylinder stocks and order replenishment as needed.
• NEA reporting as required.
• Update of General Waste Report.
• Data entry of collection note / disposal cylinder and preparation of reports & certificates accordingly.
• Monthly update on refrigerant price to customer and follow-up on new order or price feedback.
• Generate and issue purchase orders to vendors as required.
• Answer main line phone calls.

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines
• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
• Carry out and keep accurate records of customer information for verification and safeguard our brands
• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
• Issue garment letters and challenge if observing violation of brand guidelines
• Educate customers application process of hangtag requests via of our system

Requirements:

• GCE ‘O’/N levels/ITE or equivalent
• Good communication skills in English
• High level of customer focus and professionalism
• Ability to work independently and communicate to all level effectively
• Good interpersonal skills

Compensation/Benefits

• We offer a competitive salary, including variable pay and excellent benefits package.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Summary

The Customer Service Executive is responsible for maintaining customer satisfaction through assisting customers and providing support to the Company’s Sales.

Primary Responsibilities

• Maintain and develop good relationship with existing and new customers.
• Assist customers by contributing information and recommendations relevant to the customer and providing follow through support.
• Cold call to existing and potential customers to support sales growth.
• Attend to all new enquiries received.
• Assist sales and marketing with product promotion and marketing events.
• Prepare quotations and follow up on it.
• Responsible to update on product availability.
• Responsible for the preparations of sales documents.
• Update customers on delivery status and outstanding orders.
• Collaborate and liaise closely with internal departments for sales and other functions.
• Manage customer relations through the use of specialized CRM system.
• Perform additional duties and responsibilities assigned by management.

Knowledge and Skill Requirements

• At least 2 years of customer service experience diploma or degree in any field.
• Good interpersonal and communications skills.
• Service oriented
• Excellent writing skills and telephone etiquette.
• Able to communicate in 3rd language is added advantage.
• Proficient in MS Office, and experienced in NAV systems is an added advantage.