Service Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Executive, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

• Provide shared support to Sales & Operations team
• Handle customer’s enquiries via phone call and emails in his/her assigned territory
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
• Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
• Monitor and follow up customer payments, including outstanding collection, if any.
• Assist in back up of tasks when respective team member is out of office
• Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
• Strong coordination skills
• Strong attention to details
• Ability to manage multiple tasks simultaneously

Qualification:

• Bachelor’s degree in business adminstration/engineering or equivalent
• Minimum of 3 years of relevant working experience
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

Job Description:

• Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.
• Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.
• Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.
• Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.
• Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.
• Manage the procurement of spare parts from Supplier

Job Requirements:

• Diploma/ITE in Electrical Engineering or a related field.
• Relevant experience in technical servicing roles.
• Hands-on experience in customer service with the ability to work independently on-site.
• 1 to 2 years of field service experience in a related industry.
• Strong communication & analytical skills.
• Must be ready to travel on business trips

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

We are seeking a skilled and detail-oriented Service Technician to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining equipment or systems to ensure optimal performance. This role requires excellent technical expertise, problem-solving skills, and a

strong commitment to customer satisfaction.

Key Responsibilities:

• Perform installation, maintenance, and repair of [specific equipment or systems].

• Diagnose and troubleshoot issues with mechanical, electrical, or electronic systems.

• Conduct routine preventive maintenance to ensure equipment operates efficiently.

• Respond promptly to service requests and provide timely solutions to minimize downtime.

• Maintain accurate records of repairs, service requests, and inventory usage.

• Ensure compliance with safety standards and company policies during all tasks.

• Provide technical support and training to customers or team members as required.

• Recommend system improvements and upgrades to clients based on performance

assessments.

• Any other ad-hoc duties assigned.

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls, willing to answer occasional calls off usual working hours with allowance

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

1) Oversee Project , liaise with Qualified Persons/Architecs , contractors

2) Technically competent

3) Plan and oversee project schedule

4) Attend to site meetings as and when required

5) Update superior site progress

Requirements

1) minimum 5 years experience in related field

2) Minimum Degree holder in related field

Responsibilities for Civil Engineer
Follow safety rules, guidelines and standards for all projects.
May plan, assign and supervise the work of others.
Review of reports and plans prepared within the office.
Coordinate and manage any field survey tasks and personnel.
Liaise with clients and agencies, subcontractors, and design teams on projects.
Plan, organize, and carry out pavement evaluations and investigations.
Engage with clients to define and achieve a successful outcome.
Coordinate with local and nationwide teams for project delivery.
Analyze survey reports, maps, and other data to plan projects.
Participate in team meetings, all staff meetings, and other non-billable planning sessions.
Work with the engineering team on the production of design drawings.
Evaluate, select, and apply standard engineering techniques and procedures.
Provide cost estimates and budget projections for technical proposals.
Write and review/approve reports and specifications and make presentations.
Assist with/review scope, budget, and schedule of new project tasks.
Develop and apply advanced engineering solutions to complex problems.
Perform independent research and analysis for significant and complex engineering projects.
Conduct field studies and surveys to collect technical data.
Contribute to company standard detail and specification development and updates.
Prepare design reports and construction plans using local and state standards.
Willingness to travel to construction site locations is expected.

Qualifications for Civil Engineer
Diploma in civil engineering, construction engineering technology, or electrical engineering or equivalent experience.
Experience with AutoCAD and CAD Software.
Prior experience in a consulting position.
A leader and problem solver with a demonstrated collaborative work ethic.
Experience with calculus and statistics.
Demonstrated skill in project design.
Fluency in surveying and site design.
Fluency in sediment control, erosion control, sanitary sewer management, and digging.
Strict attention to detail.
Can produce cost estimates.

• Problem solvingEngineers use scientific and mathematical skills to create real-world solutions to practical problems.
• DesigningEngineers create detailed technical plans for ideas and concepts. They may also design prototypes for various applications.
• TestingEngineers test products, software, or infrastructure to ensure they are working as intended.
• Project managementEngineers ensure projects are completed on time and within budget. They also prepare project estimates and budgets.
• CommunicationEngineers communicate with clients and coworkers about analysis results. They also provide clear and detailed information to their team members about project analysis and design.
• Regulatory complianceEngineers obtain all necessary legal requirements and approvals to ensure projects move forward as planned. They also complete regulatory documents concerning safety issues.
• DocumentationEngineers develop detailed reports and manuals that direct how clients or team members will use a new machine.
• TeamworkEngineers work within a team and must be able to cooperate with other coworkers to ensure the success of a project.
• Maintaining knowledgeEngineers maintain and develop their personal engineering skills and knowledge.

The exact day-to-day duties of an engineer will vary depending on the industry in which they work. For example, an IT engineer will spend a lot of time behind the computer, while a civil engineer may be outside taking measurements for a new road.

• Design systems and components that meet needs and requirements.Produce outline designs.Conduct Experiments methodically, analyse data and interpret results.Test and evaluate theoretical designs.Identify, formulate and produce effective solutions to emerging problems.Evaluate final product’s overall performance, reliability and safety.Alter and modify design to meet requirements and to eliminate malfunctionsEstimate budget and scope of project.Solicit observations from operators.Prepare product reports and documentation.Engage in lifelong learning and develop new theories or methods

Maintain budgets and adjust according to needs as they arise.

Track performance and analyse the completion of key goals.

Document and report project progress to stakeholders and clients.

Problem solving skills with for to manage the pressurised situations.

Coordination and good communication with our own team for project support and sharing experience.

Field Engineer - Job Summary

A Field Engineer is responsible for overseeing and managing engineering projects at construction or operational sites. They ensure that the work is executed according to plans, specifications, and safety standards. This role combines technical skills with hands-on fieldwork to address real-time issues during construction, installation, and testing.

Key Responsibilities:

• Project Supervision: Oversee construction or installation processes, ensuring work meets project specifications and quality standards.
• Site Inspections: Conduct regular site inspections to monitor progress, identify issues, and ensure safety protocols are followed.
• Coordination: Work closely with contractors, engineers, and other stakeholders to ensure efficient execution of the project.
• Documentation: Maintain detailed records of work progress, site conditions, and any deviations from the original plans.

Skills & Qualifications:

• A Bachelor's degree or Diploma in Civil Engineering, Mechanical Engineering, Electrical Engineering, or related fields.
• Fresh graduates are welcome to apply, with on-the-job training and mentorship opportunities.
• Strong problem-solving, communication, and organizational skills.
• Ability to work in field environments
• Able to work under pressure.

Element has an opportunity for an Engineer to join our rapidly expanding team in Singapore

In this role , you will perform variety of routine and non-routine testing assignments within civil testing operations and esure timely and accurate test results under minimal direct supervision

This role is based in Sungei Kadut Loop , Singapore.

Job Duties:

• Be accountable for accurate and timely release of testing data to customers and oversee standard and/or routine technical problem solving activities
• Interact with customers on technical issues and questions and provide input and support on business development opportunities with new or existing customers
• Provide formal and informal presentations on conventional and/or routine testing to a wide range of stakeholders
• Assist in the professional development of novice technicians and engineers within the local laboratory and utilize an assortment of skill, methods, procedures and materials in advanced testing analysis
• Be adept at drawing on internal knowledge as well as industry and/or academic resources in reaching testing conclusions

Job Requirements:

• Possess a Bachelors of Science degree in a science or testing related field with a minimum of 2 years’ pertinent post degree engineering experience, or advanced academic/professional qualifications
• In-depth understanding of testing concepts and able to apply academic knowledge within the context of Element’s business
• A team player with advanced computer and communication skills

HOW TO APPLY:

Interested applicants, please submit your updated resume to [email protected]

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Job Description

Job Responsibilities:

· Assist the Project Manager in supervising project(s) comprising design, purchasing, quality control, production, and commercial.

· Coordinating drawing approval between classification, designer, and third parties

· Recommend, review & approved design specification

· Responsible for execution of works control as per the project schedule that is planned by the Project Manager or himself

· Clients facing from start to end of project be it site inspection/feasibility/visits, operational requirements such as solar system design and execution

· Vendor management to ensure the project is on schedule

· Provide inputs on accomplished schedules, manpower, machinery, and equipment status to the Project Manager as well as project progress reports

· Costs benefits analysis on proposed project designs and suggesting cost reduction analysis for solar systems

· Administrative files and documentation where applicable

Job Requirements:

· Diploma/Degree in Civil/related engineering discipline/renewable energy

· Min. 2 years of relevant experience in similar industries/fields handling HDB-related projects/renewable energy/solar photovoltaic

· Excellent communication and interpersonal skills to convey technical concepts clearly & effectively

· Proactive, energetic, adaptable, analytical & problem-solving abilities

· Able to work independently in a fluid environment

• Identifying deficiencies in mechanical processes and developing improvements

• Designing and developing prototypes

• Analyzing and testing prototypes and each revision of a device

• Supervising the development of computer-aided design (CAD) project drawings from junior team members

• Developing, initiating and managing all phases of projects

• Preparing documentation of critical analysis and providing suggestions for correcting errors

• Collaborating with Production Managers for proper allocation and tracking of resources

Job Description:

• Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.
• Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.
• Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.
• Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.
• Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.
• Manage the procurement of spare parts from Supplier

Job Requirements:

• Diploma/ITE in Electrical Engineering or a related field.
• Relevant experience in technical servicing roles.
• Hands-on experience in customer service with the ability to work independently on-site.
• 1 to 2 years of field service experience in a related industry.
• Strong communication & analytical skills.
• Must be ready to travel on business trips

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Description – Service Technician

We are looking for a Service Technician in maintaining and managing system hardware and networks at customer site located over Singapore island to meet the contractual Service Level Agreement (SLA). The Service Technician shall report directly to the Service Engineer/Maintenance Lead (Reporting Officer (RO)) and Maintenance Manager (Approving Officer (AO)). Hiring shall be 1 year services contract via agent arrangement with option to extend or convert to direct outsource or permanent hiring.

Responsibilities

· Assist the RO in providing Preventive Maintenance (PM) and Corrective Maintenance (CM) tasks.

· Provide update and feedback on PM & CM work including maintenance documentation such as PM & CM checklist and status update to RO for maintenance report consolidation and generation to AO for review and final release to customer.

· Attend to and conduct on-site CM to faults reported/raised by customer on an ad-hoc basis including I-level & D-level testing and troubleshooting on equipment.

· Perform on-site PM to system equipment based on planned scheduled including O-level testing and sensors calibration to ensure optimal operational performance.

· Work with OEM on fault findings on-site and off-site including D-level components repair by sub-contractor

· Convey updates to RO on maintenance tasks progress.

· Review with RO and AO on maintenance processes and resources etc. for maintenance improvement.

• Perform any other related duties as assigned by RO/AO.

Requirements

· Holding recognised Professional Certificate such as Nitec/ Higher Nitec/ Diploma in Electronics/ Electrical/ Mechanical /Mechatronics/ Aerospace Engineering or equivalent from recognised institution; or at least 3-years working experiences in above mentioned engineering fields.

· Both local and foreigner as well as fresh graduate would also be considered.

· Advantage if have some knowledge and experience working with sensor, control, automation, and Information Technology (IT) system troubleshooting

· Resourcefulness and logical in problem-solving aptitude.

· Able to travel and work under non-conducive environment including site located at offshore island, buoys and in high security areas such as military base, and airport etc

· Ability to work as a team and occasionally independently.

· Ability to conduct on the job risk assessment and provide advisory to team member, RO and AO.

· Preferably holding a Class 3 driving license and familiar with Environmental, Health and Safety (EHS).

· Self-motivated, self-discipline and a service mindset with commitment and willingness to learn.

· Able to start work immediately or within a short notice is an advantage

• Field service work / Workshop repairs: attend site and perform field work, i.e. breakdowns, preventative maintenance, install and commissioning. Workshop tasks: dismantling, assembly, cleaning of parts and using of precision equipment and machinery and apply safety and health rules and taking into consideration the actual site conditions.
• Planning / Coordination: preparation and control of all material, equipment and documentation needed for site activities and organized them in accordance with contractual and supplement documentation.
• Repair: conducts detailed inventories and inspections to determine necessary maintenance and reports. Troubleshoots and repairs equipment and recommends changes such as new equipment or modified procedures to improve performance and customer satisfaction.
• Reporting: prepares all technical and work reports to be signed by customer representative.
• Customer Regulation: obtaining certain passes or attending classes for commencing of works.

Job Description

• Serve as the primary point of contact for customers utilizing our third-party logistics services, including managing inquiries, resolving issues, and providing updates on shipments and inventory.
• Inventory Control: Implement inventory management processes to accurately track stock levels via MCP system
• Process customer orders, prepare shipping documents, and manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.
• Handle customer complaints and escalations promptly.
• Maintain accurate records of customer interactions, transactions, and service requests using our MCP system and email system.
• Order Fulfillment: Coordinate order processing and fulfillment activities, ensuring timely and accurate picking, packing, and shipping of customer orders.
• Quality Control: Implement quality control measures to ensure that goods meet company standards and customer requirements.
• Vendor Management: Liaise with suppliers and logistics partners to coordinate inbound and outbound shipments, resolve issues, and optimize transportation routes.
• Reporting and Analysis: Generate reports and analyze warehouse performance metrics. Update monthly major customer KPI report
• Any other task given by superior

Requirements

• Degree holders or equivalence
• At least 1 year of working experience in the related field
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications

With business expansion, we're looking to hire a Singapore based Service Technical Officer to provide services to our local customers.

For this role, you will need to

■ Commission, calibrate and maintain the performance of the sensors;

■ Provide effective solutions to customers' concerns.

■ Communicate with clients’ engineers and other technicians to ensure that

services are delivered effectively.

■ Promptly following up on service requests and providing customer feedback.

■ Prepare presentations and conduct training to the customers to keep up to date with

the latest developments of the sensors;

■ Write reports and present findings to the Manager after each service visit.

Job requirement

■ Diploma in any field (engineering related major is preferred)

■ At least 2 years of technical service experience within engineering space,

candidates with engineering background are welcome to apply.

■ Team player and independent, good communication skills.

Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Job Description

This is a multi-faceted role that requires a highly organized and motivated individual. The ideal candidate needs to be a team player with a strong work ethic and a self-starter with a positive attitude. The ability to work independently and as part of a team is essential.

Job Responsibilities

Process and manage sales orders accurately and efficiently, and prepare and issue invoices and other sales-related documentation.

Coordinate with the sales and marketing team to ensure timely order fulfilment and the warehouse team for material/stock planning.

Respond promptly to customers' enquiries, handle customer feedback/complaints, and provide solutions promptly and implement solutions to prevent future issues.

Liaises with suppliers to ensure timely delivery of products (local/overseas) monitor supplier performance and resolves any issues

Coordinates with logistics providers to arrange shipping and delivery (local/overseas) tracks shipments and resolves any logistical challenges. Prepares shipping documentation and customs paperwork.

Skills and Qualifications

Strong organizational and time management skills

Excellent communication and interpersonal skills with problem-solving and decision-making abilities.

Attention to detail and accuracy, and ability to multitask and prioritize tasks.

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of AutoCount software (will be an advantage)

Min. 1-2 years of experience preferably in a trading environment (local/overseas) that has some supply chain knowledge

Mandarin efficiency as this position needs to liaise with CHINA colleagues/suppliers and business partners.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Other duties as assigned from time to time