Your new company

Is a multinational investment bank and financial services company. They are the market leaders in investment banking, securities investment management and wealth management.

Your new role

• It involves L1 and L2 support for infra and messaging platform and applications
• Able to handle migration projects and troubleshoot enterprise level email servers
• Involves incident/problem management and L1/L2 support for their APAC messaging platform
• Support and troubleshoot MS Teams, Webex, Office365 and Exchange Online

What you'll need to succeed

• At least 5+ years with Exchange 2016, in large scale enterprise organisation
• Have technical experience Microsoft Exchange, MS Teams, Webex, Office 365
• Microsoft Certified Systems Engineer - Exchange Server
• Proven experience in change and incident management process

What you need to do now

If you're interested in this role, reach out to me directly at my email address ( [email protected]) with your updated CV. Referrals are always welcomed so feel free to forward this to anyone you know who might be good for this role.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

EA Reg no: R22104585

EA License Number: 07C3924 | Company Registration No: 200609504D

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

• Carry out equipment PM according to the plant equipment PM schedule
• Respond to breakdowns, diagnose faults and repair equipment
• Work on improvement projects to assure continuous reliability of production equipment and processes to achieve high equipment productivity and low downtime.
• Key-in SPC data for all defined equipment critical parameters
• Support all equipment installation and commissioning during plant start-up phase
• Performs other duties as assigned. Duties will vary according to the project progress and/or the specific goals of the division.

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

HIGH OVERTIME PAYOUT ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

• Establish new and maintaining existing relationships with customers.
• Manage and interpret customer requirements and calculate quotations for clients.
• Perform pre-sales technical assistance and product education.

Requirements:

• Diploma in Electronic, Mechanical/Mechatronics Engineering
• At least 2 years of sales experience in cleanroom environment/semiconductor industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Overview

Your duty is to always ensure the smooth running of our service area through managing, training, and developing the team. The key aim of the role is to provide maximum satisfaction and care of patients while maintaining smooth and speedy delivery of treatment.

Job Responsibilities

You will be responsible for the following:

• To work closely with team leaders to ensure daily smooth operation and department readiness.
• To provide or arrange for system and knowledge training and refresher courses for existing staff.
• Reporting officer to manage a team of ancillary staff and oversee their training and development plan in tandem with the needs of the service area.
• To develop and provide service training to new/junior staff and monitor service standards to ensure good patient experience.
• Able to lead and initiate in quality improvement project (e.g.: 6S, service improvement project).
• To review or create SOP/ process guide for ground workflows.
• Able to do resource and manpower planning, strategic planning, and paper writing.
• To orientate and induct to new staff.
• Ensures that staff are working in optimal conditions and are motivated at work.
• Perform any other duties assigned by reporting officer.

Requirements

• Minimum degree with 2 years and above of service related experience. Knowledge of healthcare operations will be advantageous.
• Diploma holders with at least 5 years of relevant experience may be considered.
• Experience in leadership.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

We are currently looking for a Lead Electrical and Instrumentation Engineer to support site construction on behalf of our client. This individual should expect to work predominantly in site environment supporting our client's project.

Your day to day role would involve the following activities:

• Experience across a broad range of site electrical and instrumentation engineering projects; experience in industrial buildings (Pharmaceutical, Data Centre, Food or Energy projects) would be an advantage
• Coordination with other PM Group offices to understand the scope of work, deliverables, time lines, man hours etc.
• Progress reporting and manhour control for the electrical and instrumentation Scope.
• Experience with construction
• A strong ethical approach to safety, quality, environmental protection and business
• Clear and concise written and verbal communication skills
• Strong interpersonal/people skills with the ability to manage design personnel
• A proven track record working closely in partnership with clients and contractors and other members of design teams
• A proactive approach with an ability to adapt to changing scenarios

We would like to hear from candidates who have:

• Degree in Electrical Engineering or equivalent
• 15 years of relevant working experience in loop check, read drawings in pharmaceutical and/or mission critical industries.
• Good knowledge of Electrical and Instrumentation specifications & requirements
• Be able to work independently with minimum guidance and under pressure to meet tight deadlines

Our client is a well-established MNC, market leader in the Pharmaceuticals industry. They are looking for an E&I Engineer to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• Oversee the various activities including setup, adjustments, instrument operations, and systems
• Participate in the various project executions, overseeing the equipment installation/enhancements, as well as acquiring the necessary resources and manpower
• Coordinate/Manage the required on-site calibration procedures in alignment with the company’s guidelines
• Supervise the utilization/maintenance of the company’s precision measuring instruments
• Assist in the planning of regular maintenance schedules for the company’s production equipment
• Develop strategies/procedures for equipment maintenance/reliability, implementing/establishing efficient preventive maintenance protocols
• Analyze equipment breakdowns, and identify the issues and lead time required for equipment repairs
• Collaborate with the company’s various engineers to enhance equipment performance, and extend its operational lifecycle
• Maintain control over the company’s maintenance expenditure
• Provide training/guidance to technicians on equipment operation principles and maintenance practices
• Assist with the company’s automation initiatives, such as continuous line operations and problem resolution
• Evaluate and approve the various calibration specifications in line with the product/process requirements
• Ensure the resolution of various calibration-related inquiries, and implement the necessary corrective/preventive solutions
• Generate various SOPs for instrument calibration, and implement the necessary maintenance plans to improve operational efficiency and reduce costs
• Review root cause analysis findings/reports for significant equipment failures, and develop potential countermeasures when necessary
• Approve the necessary/recommended repair and maintenance activities for equipment/system malfunctions
• Enhance the functionality and operations of the company’s equipment and system elements
• Manage/Oversee the various contractual agreements with external service providers
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in Electrical Engineering or other relevant field of studies
• Minimum 3 years of working experience in the relevant industries (eg. Pharmaceutical, Chemical, Oil & Gas etc.)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Respond promptly and professionally to all customer inquiries through various communication channels.
• Record and document caller information, including name, organization, contact details, and specific inquiries, ensuring accuracy for follow-up purposes.
• Prepare invoices and contribute to the generation of monthly reports for consolidated billing.
• Ensure accuracy and completeness in financial documentation related to customer transactions.
• Assist the Customer Service Manager in ensuring the smooth daily operations within the team.
• Collaborate with internal departments to address and fulfil customer requirements effectively.
• Update and manage the customer database with accurate and current information.
• Coordinate with various departments, including logistics and operations, to fulfil customer requirements effectively.

Requirement:

• Minimum Diploma in business administration or equivalent
• At least 1 year of relevant experience in customer service / sales administrator role
• Good communication and interpersonal skills
• Able to work well in a team

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.