SERVICE SALES
· Identify and develop potential business opportunities;
· Responsible for maintaining an existing customer base, create new customer accounts and business development;
· Achieve sales & profit targets set by the company;
· Cultivate and enhance long term relationship with new and existing customers;
· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;
· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;
· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;
· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;
· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);
· Ensure all Customers crane details are updated to eSOS accurately;
· Ensure on sending mass emails to customers on new/revised service rates;
· Gather Customers’ feedback and develop corrective measures for Management reviews;
· Responsible for providing a high standard of customer service
· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers
· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;
· Ensure timely billing for service job completed within 3 working days through ESOS to customers;
SERVICE OPS.
· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.
· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;
· To organise weekly operations meetings with Technicians;
· Work closely with Supervisor on assigning right team for jobs;
· Ensure timely deliveries, right quality and quantity of parts to Customers;
· To ensure electrical jobs under projects are completed on time by Technicians;
· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;
· To ensure Technicians are always in proper and clean overalls;
· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;
· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;
OTHERS
· Ensure procedures, standards and guidelines are followed and maintained;
· Ensure all documentation of records are up to date and filed accordingly;
· Any other duties assigned by the Management from time to time.
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