About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Objectives of the position:

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/harnessing environment is an added advantage
• Experienced in SAP SD Module is an added advantage

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

What you'll do:

As an Institutional Sales Service Coordinator, your role will be pivotal in supporting the Relationship Management and Sales & Marketing teams. You will be responsible for managing a wide range of operational and administrative tasks, from coordinating travel arrangements to maintaining client data records. Your ability to anticipate needs, communicate effectively, and maintain organisation will be key to your success. Additionally, you will have the opportunity to assist with marketing activities, further expanding your skill set.

• Manage the administrative and operations functions of the Institutional Advisors team
• Coordinate travel, and courier arrangements for business trips and conferences
• Assist in the production of presentation materials
• Maintain client data records on Salesforce - C360 local system for all sales and business activities in Asia ex-Japan region
• Support the team in marketing activities such as sponsorship of industry and client conferences, preparation of marketing materials and all logistics relating to such activities
• Perform complex administrative and secretarial duties to ensure smooth office operations

What you bring:

The ideal candidate for the Institutional Sales Service Coordinator role is a meticulous individual with strong organisational skills. You should have a minimum diploma in Business related studies and at least two years' secretarial or administrative experience. Proficiency in both spoken and written English and Chinese languages is essential for this role. Your proficiency in Microsoft Office will enable you to produce high-quality presentation materials and maintain accurate client data records.

• Minimum Diploma in Business related studies
• Strong organisational skills and attention to detail
• Proficiency in both spoken and written English and Chinese languages
• Proficiency in Microsoft Office (Power point, Excel, Word, Mac)
• At least two years' secretarial/administrative experience

What sets this company apart:

Our client is a globally recognised firm that values collaboration, commitment, and empathy. They offer flexible working opportunities and generous pensions contributions. Their supportive leadership fosters an inclusive environment where every team member's contribution is valued. This is an excellent opportunity to grow your career within a company that prioritises employee development.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Technician (Printer)
• Working Location: Aljunied
• Working Hours: 5 days (3 days in Singapore, 2 days in Johor) (8.30am – 6.00pm)
• Salary Package: Basic $2,100 + AWS
• Duration: Permanent

Key Responsibilities

• Provide on-site technical support and maintenance for printers, ensuring they operate efficiently and effectively.
• Perform troubleshooting, diagnostics, and repairs on various printer models.
• Conduct routine maintenance and servicing to prevent equipment breakdowns.
• Install and set up new printers and related equipment at customer sites.
• Provide technical training and support to customers on the proper use and maintenance of printers.
• Maintain accurate service records, including details of repairs, parts used, and customer interactions.
• Coordinate with the technical support team to resolve complex issues and ensure customer satisfaction.
• Travel between Singapore and Johor to provide service coverage as required.
• Ensure compliance with safety guidelines and maintain a clean and organized work environment.
• Stay updated with the latest printer technologies and industry trends.

APPLY NOW!!!

• GCE O-Level or higher.
• 1 year of experience in servicing and repairing printers or similar equipment is advantageous.
• Strong technical skills with the ability to diagnose and fix hardware issues.
• Good understanding of printer mechanics and electronics.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to travel between Singapore and Johor as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67174 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Attend and respond to incoming Calls, Emails and Call-Back requests,Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer's enquiry, problem andresolution into the case management system

The following would depend on the experience of the candidate and on needbasis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

• Minimum 1 year of call centre experienc
• Customer service / Soft skill
• Good communication skills (speaking and writing) ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.

Must-have skills

• Good Communication

Preferable skills

• Knowledge from Contact Centre Environment

The Job:

• Manage & supervise SCC with resourceful planning on scheduling, monitoring via GMSS & Pronto System, including carrying out Customers Survey to measure the service level with aim of improving SCC
• Consolidating and analysising of data; improve the work flows and maximize the productivity and efficiency of service department
• Reports generation, to track service performance, support decision-making and ensure regulatory compliance.
• Tender participation in after-sales services

The Person:

• Able to work under pressure
• Bachelor of Science in Office Administration; 2-Years Certificate in Computer Secretarial, or relevant
• 2-4 years experience in the Material Handling Industries, skilled in operations Management, understanding both internal & external needs to meet expectations
• Soft skills, able to transfer skills, expertise and knowledge to all team members

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

About the role: We are currently looking for a Customer Service Administrator to join our team. A key objective will be to proactively seek ways to improve the customer service experience by changing the current approach from merely responding to customer queries to truly understanding customer needs and identifying, amending or streamlining business processes to drive delivery excellence. Building trusted and strong working relationships with customers and internal stakeholders alike will be key to this role as well as assuming ownership for resolving enquiries which do not fit easily into current organisational responsibilities.

Our team: The APAC Tier 2 CS team delivers end-to-end customer support to HE customers across the APAC region, provides expert knowledge, training and expertise to our Tier 1 customer support teams and provides data and insights into the customer experience across the region. This approach allows customer service to build relationships with individual customers and sales field staff. Staff in this area will be given end-to-end responsibility for supporting key areas across the HE business and be responsible for ensuring the customer experience across the Order to Cash journey is of the highest standard. The APAC Customer Service team has four primary functions; BPO management, Data and insights, tier 1 escalations & Continuous Improvement.

As a Customer Service Administrator, you’ll be responsible for:

• To take responsibility in pro-actively supporting customers across the region by providing a first-class, reliable, professional and polished service.
• Pro-actively looking at opportunities to drive continuous improvement and enhance the customer experience through:
• Contact management trends analysis and monitoring of KPIs
• Arranging and attending customer meetings to negotiate improvement plans
• Designing and implementing remedial action plans and bespoke solutions in consultation with key areas of the Pearson business where service shortfalls have been identified
• Facilitate the on-going provision of key information and training L1 Support agents to continually improve Performance metrics.
• Establish and develop a collaborative working relationship with sales teams, consistently finding effective ways to work together and across the wider Pearson business
• To build an awareness of and demonstrate an interest in the external environment surrounding Pearson and it’s internal systems and processes in order to relate to pressures and demands that our customers face.

To be successful in this role, you will ideally have:

• Bachelor degree or higher level of tertiary qualification.
• 3 or more years of working experience in customer service, teaching, training, technical support and customer success.
• Experience in the Education market, with knowledge of educational software (preferrable).
• Experience in Learning Management System integrations (preferrable).
• Excellent problem-solving and decision-making skills.
• Strong project management skills.
• Excellent verbal, written and presentation skills.

Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

Industry: Automotive

Location: Bukit Batok (West)

Working hours: 5 day work week

Responsibilities:

• Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems
• Independently preparing quotations and control margins and controlling the sales performance of the dedicated accounts
• Responsible for the administration and update of all databases and the filing system
• Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Guarantee Management manager whether located in Singapore or Germany
• Responsible for the prompt return (to the superior) of all customer- and market information
• Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends
• Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Participation in projects and documentation of the results
• Training of new sales coordinators
• Independent compliance of all duties which are listed in the manual sales overseas
• Autonomous contribution in the quality management process (suggestion system) and active participation in training programs
• Responsible for the rapid realization and control of all assigned tasks
• Backup for Shipping Logistic

Requirements:

• Diploma in any discipline
• Min 1-2 years of relevant experience as a sales coordinator
• Proficiency in Excel, or SAP or Navision
• Ability to work under pressure in a fast-paced and multitask environment
• Positive work attitude and a high level of energy

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

Job Description & Requirements

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

• High Commission
• AWS bonus
• Walking distance from MRT Station
• Annual leave up to 21 days
• Training Provided

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn
• Able to commit retail hours
• Immediate position

Interested in this position? Apply now or send in your resumes to 8842 6181.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development.
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond self and are impact focused.
• Consider the needs, challenges, and objectives of every person they interact with
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Network Service Manager

Works closely with and have impact on: All global functions

Reports to: Director, Global Infrastructure & Cybersecurity

Function: Global IT

Work Location/Site: Singapore, Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across Cloud, IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.

Operational

• Maintain and operate various networking technologies including:

1. Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.
2. Network components such as routers, switches, wireless access points (WAP), SSL VPN.
3. Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).
4. Automation experience (Ansible or Terraform).
5. Security products such as firewall, IPS, WAF.

• Hands-on L2/L3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 10 years work experience within network operations with at least 4 years’ experience in enterprise network design including Azure cloud.
• International experience is highly desirable.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of Azure cloud and data centre network architectures, hands-on experience in planning, design & implementation of network architecture.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• Occasional travel, approximately 10% to 15% of the time.

*The position title and salary will be based on relevant experience and qualifications.

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

Job Description

• Order taking and processing of Wet Market, Supermarket and/or Food Service customers' orders
• Handle customer enquiries and feedback
• Customer Account servicing
• Update pricing and allocation of stock in ERP system

Job Requirements

• Min O Level with 2 years similar experience
• Meticulous and organised individual
• Excellent interpersonal skills
• Mandarin language essential due to product (pork) and customer base.
• Proficient in MS Office
• Microsoft Dynamic (Navision) knowledge will be an advantage
• Able to work on Saturdays & Public Holidays
• Alternate Saturdays (9.00am to 6.00pm)

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

About the role
We are seeking a dedicated and experienced Customer Service Coordinator to join our team at De Beaute. This is a full-time role based in our central Singapore office, where you will oversee and manage our customer service team to deliver an exceptional experience to our valued customers.

What you'll be doing

· Supervising and managing a team of customer service officers to ensure high levels of customer satisfaction

· Monitoring and evaluating team performance, providing feedback and coaching to drive continuous improvement

· Responding to escalated customer enquiries and complaints, working to resolve issues effectively

· Implementing and maintaining customer service policies and procedures to align with company standards

· Identifying opportunities for process improvements and making recommendations to enhance the customer experience

· Providing hands-on support to the customer service team as needed to handle high volume periods

· Generating and analysing customer service reports to identify trends and inform strategic decisions

· Collaborating with other departments to ensure a seamless and integrated customer journey

What we're looking for

· Minimum 2 years' experience in a customer service supervisory or team leader role, preferably in the beauty or wellness industry

· Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team

· Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences

· Proficient in using customer service software and data analysis tools to track and report on performance metrics

· Familiarity with customer service best practices and a deep understanding of current industry trends

· Passion for providing high-quality customer service and a commitment to continuous improvement

About us
De Beaute is a leading provider of premium beauty and wellness services in Singapore. With a strong focus on customer satisfaction, we are dedicated to helping our clients achieve their desired results through our innovative treatments and personalised approach. As a growing company, we are committed to investing in our employees and providing a nurturing environment for them to thrive.

If you are passionate about customer service and eager to make a positive impact, we encourage you to apply for this exciting opportunity.

Duties and Responsibilities

A) Primary

(1) Seek to maximize customer satisfaction in areas with potential and existing customers.

(2) Establish and maintain good relationship with potential and existing customers.

(3) Monitor sales targets and payment collection.

(4) Handle customer complaints.

(5) Assist in collection of overdue invoices.

(6) To assist in new products requirement, sample control and sales tracker.

(7) To assist in marketing and sales support.

(8) To support local sales, WIP and other Business Units.

(9) Liaise with customers directly for delivery & information.

(10) Ensure all orders are processed promptly and telephone orders are handled efficiently with use of good telephone techniques, customer service, speed and accuracy.

(11) Manage enquiries and after-sales comments from customers and effectively manage them internally.

(12) To responsible for customer demand planning and finished goods management/tracking.

B) Secondary

(1) Any other duties assigned from time to time.

Qualifications:

(1) Minimum “O” level.

Experience/Skills Required :

(1) Well versed in PC software.

(2) Good communication and interpersonal skills. Excellent communication skills in English and Mandarin.

(3) Minimum 1~2 years of experience in a similar capacity.

• 1 year contract, renewable
• Central area
• Monday - Friday, office hours
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

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Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Hands-on experience with cash register and ordering information system
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• Must work on weekends/PH.
• Able to work night shift

Job Description:

• Prepare and serve specialty coffee, tea, and chocolate beverages (basic latte art required)
• Prepare food and plate desserts
• Process payments using cash registers and payment terminals
• Interact with customers, address issues, and meet their needs in the restaurant
• Maintain cleanliness and organization in food preparation and customer areas
• Work a 5-day week

Job Requirements:

• Hold a Basic Food Hygiene Certificate for food handling
• Service-oriented
• Preferably have at least 9 months of experience in food and beverage establishments
• This is a three-month contract.

Interested candidates can email their resumes to [email protected].

Job Responsibilities

• To perform servicing/repairs and maintenance of water dispensers
• To assemble and prepare water dispensers
• To install water dispensers and change filters
• To assist and be responsible for the inventories in the warehouse
• To communicate with clients on any operational enquiries and feedback
• To provide technical expertise to support other departments such as sales
• Continually find ways to improve process and workflow efficiency
• Other ad-hoc works as assigned by superiors

Preferred Qualifications and Qualities

• Minimum 'O' levels or NITEC in Mechanical Engineering / Mechatronics
• Problem-solving skills to inspect and identify any root cause of equipment problems
• Experience in all relevant industries such as aircon, refrigeration, plumbing, electrical services, and water dispensers will be an advantage
• Class 3 driving license required
• Great learning attitude
• Independent and responsible

We are looking for a Service Centre Associate to join our team!

As a Service Centre Associate, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.