About the role

As a BMW Service Advisor at Eurokars Auto Pte Ltd, you will play a crucial role in delivering exceptional customer service to BMW owners. In this full-time position based in the West Region, you will be the primary point of contact for customers, ensuring their service and repair needs are met to the highest standards.

What you'll be doing

• Provide thorough explanations of vehicle repair and maintenance requirements to customers
• Liaise with the workshop team to schedule and coordinate service and repair work
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Proactively communicate with customers throughout the service process, managing their expectations
• Listen to and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.
• Offer advice on vehicle maintenance and warranties.
• Identify potential upsell opportunities to enhance the customer's experience
• Ensure a high level of customer satisfaction by resolving any issues or concerns promptly
• Maintain in-depth knowledge of BMW products, services and warranty information
• Review the service and repairs completed with the customer, ensuring satisfaction.
• Prepare and present accurate cost estimates for labor, parts, and additional services.
• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used

What we're looking for

• Proven experience as a Service Advisor or in a similar customer-facing role, preferably within the automotive industry
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and negotiation skills to handle customer queries effectively
• Keen attention to detail and the ability to multitask in a fast-paced environment
• Working knowledge of automotive systems and repair processes
• Proficiency in using automotive service management software
• A passion for delivering outstanding customer service

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Support the smooth running of day-to-day operational activities related to student services, including attendance management, payments, and stakeholder interactions.

Job Requirements:

• GCE O-Level, Diploma, or Bachelor’s degree in Business Administration, or a related field.
• 2 years of progressive experience in student services or administrative management within a private education institution is highly preferred.
• Ability to effectively plan and coordinate the execution of student services tasks.
• Ability to handle confidential information with discretion and professionalism.
• Ability to be operationally hands-on, possess a proactive mindset, and remain committed to delivering impactful results within stipulated timelines.
• Ability to demonstrate strong organisational and problem-solving skills

Job Summary: The Dive Service Officer (DSO) is responsible for overseeing, operating, maintaining, collecting data, and reporting on dive operations and associated systems to support subsea tasks such as inspection, maintenance, and construction in offshore environments.

Key Responsibilities:

• Oversee and manage daily dive operations to ensure efficient workflow and smooth execution.
• Monitor and optimize operational processes to improve productivity and meet operational goals.
• Coordinate and communicate across departments to ensure seamless integration of tasks.
• Ensure compliance with company policies, industry standards, and safety regulations.
• Develop and implement operational strategies to achieve business objectives and ensure high-quality service delivery.
• Manage dive-related projects from initiation to completion, ensuring projects are delivered on time and within budget.
• Collaborate with various operations teams to maintain effective working relationships and operational success.
• Pay close attention to detail, while handling multiple tasks simultaneously and efficiently.
• Maintain knowledge and awareness of marine operations and boat inspections.

Requirements:

• Minimum 'O' level education or equivalent.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Marine-related background and knowledge are a plus.
• Must be physically fit to work offshore and at sea.
• Ability to work in challenging offshore environments and adapt to changing conditions.

Skills:

• Strong workflow management skills to ensure smooth operations.
• Vendor management capabilities to liaise effectively with third-party suppliers and contractors.
• Excellent communication skills for efficient cross-departmental collaboration and client interaction.
• Strong problem-solving skills, with the ability to troubleshoot and resolve issues promptly.
• Ability to work in a team environment while maintaining individual responsibilities.
• Training will be provided to candidates without prior experience in dive operations.

Additional Information:

• This role will involve working in offshore environments, requiring flexibility and the ability to work in varying conditions.
• A strong focus on safety and compliance with all applicable regulations is essential.

We are looking for motivated individuals with a passion for subsea operations, who are eager to develop their skills and contribute to our team. If you meet the above criteria or are willing to undergo training, we encourage you to apply.

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Job Description:

We are seeking a dedicated and customer-oriented First Level Helpdesk Support Agent to join our team. The ideal candidate will be responsible for handling public-facing hotline inquiries, providing first-call resolution, and ensuring a seamless customer experience. The role involves interacting with users via multiple communication channels, including phone calls, emails, and chatbot responses.

Key Responsibilities:

1. Hotline Support:Respond to incoming calls from the public-facing hotline.
   Provide first-call resolution by advising users on issues and troubleshooting problems.
   
2. Coordination and Escalation:Liaise with other support or product teams as required to resolve user requests and issues promptly.
   Ensure all incidents are properly documented, tracked, escalated, notified, and followed up.
   
3. Outbound Communication:Perform outbound calls to users who request callbacks to address their concerns.
   
4. Email and Chatbot Management:Handle emails assigned by the team leader.
   Respond to user queries via chatbot communication effectively and professionally.
   
5. General Duties:Manage stress while handling calls from the public and addressing diverse issues.
   Adhere to established support procedures and protocols.
   

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle stressful situations while maintaining professionalism.
• Good problem-solving abilities and a customer-first attitude.
• Basic IT knowledge to assist users effectively.
• Flexibility to work shifts, including weekends and public holidays.
  

Job Description

• Responsible for preparation, planning and packing for the catering equipment and inventory require for various types of catering event.
• Ensure timely delivery of all buffets and/or catering equipment require by event.
• Liaise with customers on catering setup preferences.
• Manage the set-up, venue decoration, tear down and collection for event.
• Oversee the setup and inventory at the catering event.

Requirements

• Possess Singapore Class 3 driving license with good driving skills.
• Prior working experience in a catering company.
• Self-motivated and driven individual with positive attitudes.
• Excellent leadership, interpersonal and communication skills.
• Able to work in a fast-paced environment.
• Able to work under pressure and a good team player.
• Able to work independently and yet adhere to the strict timelines.
• Must be punctual, responsible, willing to learn and meticulous.
• Flexible and adaptable to changes.
• Willing to work 6 days, festive, staggered hours, evenings, weekends, and public holidays.

location: Airport Cargo Road

Job Type: Full-time

Job Summary: We are looking for a motivated and customer-focused individual to join our team as a Customer Service cum Clearance Agent. This hybrid role requires a dynamic professional who is adept at providing exceptional customer service while managing clearance and logistics duties. The ideal candidate will have strong communication skills, attention to detail, and experience handling clearance procedures for shipments and goods.

Key Responsibilities:

Customer Service Duties: Respond promptly and professionally to customer inquiries via phone or email. Assist customers in resolving issues, answering questions, and providing updates on their orders or shipments. Maintain a positive relationship with customers, ensuring high levels of satisfaction and retention. Coordinate with other departments (e.g., logistics, sales, etc.) to ensure smooth service delivery. Process orders and ensure all customer data is accurate and up-to-date in the system.

Clearance Agent Duties: Manage customs clearance processes for shipments, including preparation of necessary documentation (e.g., invoices, bills of lading, packing lists). Work with customs officials and freight forwarders to ensure the timely clearance of goods at airports. Ensure compliance with all relevant import/export regulations, tariffs, and taxes. Track and monitor the status of shipments, providing updates to customers on clearance progress. Resolve any issues that may arise during the clearance process, including documentation discrepancies, customs holds, or delays.

Qualifications:

High school diploma or equivalent; relevant certifications in logistics, customs, or supply chain management is a plus. Proven experience in customer service and clearance operations (customs or freight forwarding). Strong organizational skills with the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. Attention to detail and problem-solving abilities. Knowledge of import/export regulations and clearance procedures is highly desirable. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with clearance software/tools. Ability to work under pressure and meet deadlines.

[Order Number: 843654]

Responsibilities:

• Customer relationship and communicationConduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
  Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
  Travelling to meet up with suppliers as and when necessary.
  
• Compliance and performance reportingEnsure compliance with Security Export Control regulations, including customer and end-user screening, as required.
  Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
  Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
  Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
  
• Team development & administrationSet departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
  Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
  Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
  

Requirements:

• At least 3 years of Customer Service experience, order management, and delivery management
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Willingness to travel occasionally for work-related purposes.

To Apply, please kindly email your updated resume to [email protected]

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https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

Customer Interaction

• Respond promptly to inquiries via social media platforms (Meta: Facebook & Instagram Messenger).
• Engage with customers through AI platforms (e.g., Voltade AI) to ensure a seamless experience.

Lead Management

• Manage and update customer leads generated from Meta Ads and Google Ads in collaboration with the Marketing Senior Executive.
• Follow up on offline leads and ensure timely responses.

Administrative Support

• Update CRM systems to ensure accurate tracking of customer interactions and deliveries.
• Maintain and update the Google Calendar of Events to support team activities.

Team Collaboration and Professionalism

• Work collaboratively with colleagues to achieve team goals.
• Adapt to changes with optimism and a positive attitude.

Qualifications:

• Diploma or equivalent (Bachelor's degree preferred).
• Prior experience in customer service or a related role is a plus.
• Proficiency in using social media platforms and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented and organized.

Customer Interaction

• Respond promptly to inquiries via social media platforms (Meta: Facebook & Instagram Messenger).
• Engage with customers through AI platforms (e.g., Voltade AI) to ensure a seamless experience.

Lead Management

• Manage and update customer leads generated from Meta Ads and Google Ads in collaboration with the Marketing Senior Executive.
• Follow up on offline leads and ensure timely responses.

Administrative Support

• Update CRM systems to ensure accurate tracking of customer interactions and deliveries.
• Maintain and update the Google Calendar of Events to support team activities.

Team Collaboration and Professionalism

• Work collaboratively with colleagues to achieve team goals.
• Adapt to changes with optimism and a positive attitude.

Qualifications:

• Diploma or equivalent (Bachelor's degree preferred).
• Prior experience in customer service or a related role is a plus.
• Proficiency in using social media platforms and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented and organized.Custi

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

Mon to Fri 8.30pm to 6pm

Job Overview

• Assist with set-up before buffet starts
• Welcoming guests to the buffet and obtain name and room number. Verify guest details with FO team, obtain receipt for guest signature (FO team may also present the receipt).
• Clear plates during the dinner time
• Assist to top-up foods at buffet
• Ensure cutleries, plates are sufficient during dinner

Working Hours:

7am to 12pm

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

• Respond to all calls in a professional manner, route calls, take messages, and provide information to customers.
• Welcome all visitors and ensure that all security procedures are upheld.
• Oversees the smooth operation of the centre's administrative functions.

Requirements:

• GCE A Level and above
• At least 2 years of relevant working experience
• Strong analytical skills, integrity, the ability to multitask, and excellent interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The CSDM is responsible for overall service for key franchise client(s) working closely with operational teams and senior management cross jurisdictional. The successful candidate should utilize their knowledge of services to provide clients with information and suggestions to add value to the relationship and work with the Relationship Manager(s) to identify opportunities to cross-sell products generating additional revenue.

The key responsibilities of the role include:

• Responsible for service within Northern Trust and ensures connectivity across operational teams within Client, Trustee and NT
• Monitors and measures client and product performance, including but not limited to SLA's, issue logs, internal and external client service reviews.
• Plans and facilitates client meetings/calls including scheduling client and trustee service review meetings/calls and visits; preparation for and follow up of client / trustee meetings/Due Diligence Visits; oversight of all fee billing to ensure it is issued in a timely manner
• In conjunction with the Relationship managers, engages with the Client’s & Trustee’s Senior Management on difficult / complex issues, including error resolution and management. Also ensure escalation in a timely manner both internally and directly with the clients / Trustee
• Delivers client service resolutions by engaging and working with other functional areas and internal stakeholders both locally and globally, ensuring timely and efficient level of service excellence.
• Ensures follow up to day-to-day client queries and issue resolution in conjunction with Fund Accounting / Transfer Agency etc., to ensure SLA and KPIs targets are met.
• Responsible for overall project planning for the clients including new funds, mergers, liquidations etc. in conjunction with New Business Teams and Operations
• Ensures timely completion and publication of monthly reporting including calculating Key Performance Indicator levels and review of monthly reporting packs to client / trustee
• In partnership with the Relationship Managers, prepares for and attend Board Meetings and is responsible for reviewing board packs and following up action items raised during the meetings.

Skills/ Qualifications

The successful candidate will benefit from having:

• A strong track record with multiple years’ experience in financial servicing, preferably in asset servicing.
• Overall Knowledge of fund administration required to manage client relationships
• Knowledge of fund structure, general finance and portfolio management concepts to consult on client needs
• Skills in negotiation, delegating and leadership are necessary to service the client relationship
• Previous experience in a similar role
• Is innovative, analytical and solution driven.
• Excellent oral and written communication skills are required
• Client skill and service excellence

1st level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Contact centre experience is highly desirable
Work location- Suntec
Need to work in shifts, on weekends and PHs
Shift/Work schedule – 44 hours per week. 5.5 days.

Candidate is expected to work on rotating shift. Shift Timings (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm.

Educational Qualification required for this role- Min O Level

Job Description

• 1st level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Important

• Need to work in shifts, on weekends and PHs
• Shift/Work schedule – 44 hours per week. 5.5 days
• No shift allowance, but we have PH allowance which is $100 for every PH that candidate is scheduled to work.
• Candidate is expected to work on rotating shift. We have a few shift timing (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm)

EA Number: 11C4879

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

KoolLogix is a Singapore emerging enterprise that provides thermal management solutions for IT and Data Centre applications. The company is growing its talent pool by recruiting technical resources to support its aspiring plan in innovative engineering solutions.

The role requires candidates to be:

• Strong in systemic reasoning/thinking.
• Able to work independently but at the same time collaborate with other teams like Engineering & Project
• Able to communicate effectively and confidently with clients.
• Bridge the gap between technical findings and customers understanding/concern.
• Strong leader capable of managing team members of various personality/charactes

Candidates applying for the role is expected to perform, but not limited to, the following duties and responsibilities:

Post-project Maintenance:

• Verification/Alignment of system settings & operation before handover and user training by Project Team
• Preventive maintenance activity planning and coordination
• Conducting preventive maintenance @ deployed sites
• Preventive maintenance reporting to client

Post-project Field Support

• Attending to field support & service call (24/7) for troubleshooting, fault identification & resolution
• Carry out internal rectification of failure on site
• Hands-on support for 3rd party rectification activities on site
• Update of activities to department chat group or email.

Field Service Asset Management

• Assist with upkeeping of assets/tools/equipment/spare

Administrative & Support

• Managing & maintaining heathbook & documentation for project sites (E.g. report review & submission, billing trigger & replacement records)
• Hands-on support for project deployment team on days with no S&R activities.
• Supporting logistic arrangements with the company van.

Candidates will be required to follow 1-2 project cycles, or approximately 1 year, of project deployment after joining to better understand our solution & its operation.

A minimum of 3 years’ experience as below is required:

• Maintenance & field support with relevance to industrial ACMV refrigerant systems

Other requirements:

• Higher NITEC in Control/Electrical/Mechanical Engineering is required.
• Strong planning, coordination & reporting skills.
• Strong knowledge of mechanical engineering principles, specifically thermodynamics & fluid mechanics an added advantage.
• Prior experience working in data centre an added advantage.
• Prior experience in customer engagement.
• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with team members, clients, and external partners.
• Strong analytical skills, systemic thinking and reasoning, with an attention to detail.
• Ability to work independently and manage multiple priorities in a fastpaced environment.
• Must be flexible and able to respond to service calls for critical issue during, and beyond, working hours.

Qualification:

• Apply Workplace Safety and Health (AWSH), formerly known as CSOC.
• WSQ Performing Work at Height Course (PWAH)
• Possession of Class 3 license is a must

Job Description:

• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
• Ensuring that all phones are answered.
• Taking messages for clients as they required.
• Ensuring all relevant forms and records are updated when necessary.
• Aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
• Arranging couriers, transport, restaurant reservation, hotel accommodation when necessary
• Ensuring all clients receive an exceptional standard of service at all times.
• Helping out in any other area of the business centre and covering on all other receptions as and when required.
• Upselling of services / Sales Activities
• Assist with monthly bill closing

Candidates with customer service in Serviced office/hospitality sector preferred.

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• 845am - 6pm

Supplemental pay types:

• Overtime pay
• Performance bonus
• Retention bonus
• Incentives

Alan Ang

EA Personnel Registration No.: R1106345

EA License Number : 17C8809

• 'O' level / Diploma
• Able to work weekdays and weekends
• Handle walk in and phone enquiries about dance programs
• To oversee and run the operations of the studio ( eg. taking attendence, collection of fees, classes planning, etc.)
• Knowledge of Microsoft Word and Excel

Requirements:

· Having at least 2 year(s) of working experience in related field

· Required skill in Microsoft Office application, especially Excel

· Good communication and fluent in Mandarin speaking

· Customer oriented and good interpersonal skills

· Strong work ethic, possesses an eye for detail and highly organised

Responsibilities:

· Confer with customers by phone call or in person to provide company products or services’ information

· Assist and liaise with customers their enquiry

· Manage phone call and email enquiries from customers and assist to provide solutions

· Keep records of customer interactions or transactions, sales inquiries, complaints, comments, and actions taken

· Follow up customer inquiry and perform after-sales services

· Responsible for maintaining and strengthening relationships with customers

Roles & Responsibilities

● Provide service and customer support during field visits and remote support

● Tie workflow to schedule

● Assist on-site installation, repair, maintenance and test tasks

● Diagnose errors or technical problems and determine proper solutions

● Produce timely, Document processes and Detailed service reports

● Follow company’s procedures and protocols

● Work with minimum supervision, maintaining appropriate communication at all times.

● Able to travel overseas for training

Requirements

● Only Singaporean/PR and possess a class 3 driving license

● Candidate must possess at least Nitec/ Higher Nitec in Electrical/Electronic, Mechanical, Mechatronic or equivalent combination of education and experience.

● Entry Level/No Experience are welcome to apply. Training will be provided.

● Ability to troubleshoot, test, repair, and service mechanical equipment

● English literacy

● Ability to work flexible hours and to adapt to changing work schedules

● Proven Field Service experience (preferred)

● Familiarity with tools and its applications

● Able to read basic electrical/hydraulic diagram