Job description

Our client is a global leader MNC well known for managing and delivering high-tech facilities projects ranging from design, engineering, procurement and construction services. They have an experienced in-house teams for mechanical, electrical and process engineering works from conceptual design to handover stages.

Job Description:

• Responsible for detailed designing of Electrical system for industrial projects
• Preparing design checklist and tracking process
• Tendering and estimating of electrical works for projects
• Responsible for design of High Voltage switchgear and Low Voltage switchboards, motor control systems, transformer, generators, High & Low Voltage Cable systems, lighting and small power systems for Clean room, Industrial Facilities or Commercial Building
• Perform design calculation for project execution, such as short circuit calculation, load flow, cable sizing and lighting calculation.
• Responsible in assigned electrical packages during construction phase
• Responsible in scheduling administration for Electrical supervisors
• Perform interface activity with other parties and incorporate their requirements into electrical design

Requirements:

• Min Bachelor’s Degree in Electrical Engineering
• Min 6-10 years of relevant experience for high-tech industrial / pharmaceutical plant / data-center projects
• Strong technical knowledge and understanding of Engineering Design and construction for High Voltage and Low Voltage systems from Design, Commissioning to Handover
• Knowledgeable in lighting design, cable calculations, short circuit calculations and local code of practice for design implementation

For a confidential discussion please write to [email protected]

To view more roles within; construction, real estate, engineering, architecture or renewables, please visit our website: www.archerrecruitment.com, contact one of our specialist consultants http://archerrecruitment.com/about/our-people/ and/or 'follow' our LinkedIn page for regular industry updates.

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

EA Licence No: 17C8952 | R2197282

• Identifying deficiencies in mechanical processes and developing improvements

• Designing and developing prototypes

• Analyzing and testing prototypes and each revision of a device

• Supervising the development of computer-aided design (CAD) project drawings from junior team members

• Developing, initiating and managing all phases of projects

• Preparing documentation of critical analysis and providing suggestions for correcting errors

• Collaborating with Production Managers for proper allocation and tracking of resources

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Job description:

Customer support:

• To arrange service visiting, install, repair, troubleshooting, and relocation on site.

• To set up and dismantle equipment for demonstrations.

• To conduct equipment familiarization training for users.

• To answer service enquiries.

• To attend user’s meetings.

• To install and commission new equipment at customer’s sites.

Service administration

• To prepare service quotations, contracts, report, and invoice.

• To arrange spare parts from suppliers.

• To send / deliver repair item and spare parts.

• To collect equipment for in-house repairs.

• To deliver new equipment to customers.

• To attack and pursue outstanding debts.

• To send faulty parts to vendors for checking and testing.

• To furnish technical information and quality report to Principal.

Job requirements:

• Min. Diploma in Engineering

• Min. 1 to 2 years of experience in going clients’ sites to perform servicing

• Experience in medical device servicing is advantageous

Apply now by sending your resume to [email protected]

We regret to inform that only shortlisted candidates will be notified

Alex Goh Hock Leong | CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Sciences) | 99C4599

Our Company
Powerzone H2 Technologies is a provider focusing on the design, manufacture, and distribution of PEM fuel cells.
We aspire to be the leader in Hydrogen fuel cell system integrator and solution provider in the APAC region.
We are hiring a talented engineering professional to join our team.
If you're excited to be part of a winning team, Powerzone H2 Technologies is a great place to grow your career.

Job Scope

· Work with the research center for scale-up production/ manufacturing· Troubleshoot and advise on electrical and mechanical Fuel cell systems together with superior. Do fuel cell product testing

· Monitoring stock level and dealing with suppliers for the production process

· Answer all technical enquires and maintenance requirements from customers as assigned by the Manager

· Complete projects on time and within budget. Carry out any other work directly by your immediate superior or Director

· Cooperate with the team to solve problems

Requirement

· Bachelor's Degree or equivalent in Engineering or Other Advanced Diploma / Post-Diploma qualifications in Electronic Certificate equivalent

· With at least 2 years of working experience in a relevant field ( Fresh graduates are welcome to apply)

· Good computer skills i.e MS Office Suite and MS Project, Autocad, Photoshop

· Fast learner

· Good problem-solving, organizational, analytical, and critical thinking skills

· Ability to manage your project effectively

· Must be able to work in a team environment, including the ability to manage vendors and project stakeholders

· Demonstrate proactiveness in handling tasks at hand.

· Previous experience working with lab/industrial equipment required (if applicable)

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

• Designing, developing and enhancing electro-mechanical systems and mechatronic devices.
• Creating automated systems and the software to control them.
• Conducting research, documenting findings, and presenting reports at meetings.
• Developing design documents for mechanical parts and final products.
• Identifying areas of weakness in the Equipment and making recommendations for improvement.
• Understanding problems or client briefs and developing solutions that satisfy them.
• Selecting the required tools and materials for the process.
• Assisting with recruitment, onboarding, and training of junior Engineers or Apprentices.
• Attending workshops, training sessions, and conferences to network with others and stay on top of field advancements.
• willing to do night shift
• any service requirement from the site must go and attend any time
• Willing to work Night Shift

· Site project management.

· Overall project planning, scheduling, monitoring and updating to meet project completion targets.

· Daily site activities planning, preparing work breakdown, daily site operations, site coordination, monitoring and report work progress.

· Work closely with sub-contractors on project progress and ensure timely work arrangements

· Liaise with consultant and carry out site inspection.

· Attend weekly or monthly meeting with sub-contractors on work progression and prepare monthly meeting progress report.

· Preparation of structural analysis, loading calculation and drawings.

· Establish good relationship with all relevant parties.

· Ensure site safety & compliance to authorities’ requirements.

Requirement

- Degree in Civil or relevant Engineering

- 3-5 years’ minimum experience in Infra-structure project more than 200million.

· Site project management.

· Overall project planning, scheduling, monitoring and updating to meet project completion targets.

· Daily site activities planning, preparing work breakdown, daily site operations, site coordination, monitoring and report work progress.

· Work closely with sub-contractors on project progress and ensure timely work arrangements

· Liaise with consultant and carry out site inspection.

· Attend weekly or monthly meeting with sub-contractors on work progression and prepare monthly meeting progress report.

· Preparation of structural analysis, loading calculation and drawings.

· Establish good relationship with all relevant parties.

· Ensure site safety & compliance to authorities’ requirements.

Requirement

- Degree in Civil or relevant Engineering

- 3-5 years’ minimum experience in Infra-structure project more than 200million.

Job Responsible:

• To assist in the overall management and technical operations of the Marine Fleet that includes preparation, review and management of all technical documentation, vessel certificates, maintenance and compliance records and etc
• Providing the necessary administrative support and coordination for any vessel inspections, repairs and docking works
• Assist in liaising with customers on technical and operational matters that inclusive of vessel performance etc
• Attending to vessel docking, repairs and surveys when required and carry out supervision on any contractors’ repair/maintenance works on board the vessel
• Monitoring the technical status of vessel in term of Class certificates and surveys and ensure that all statutory certificates, equipment certificates etc are properly maintained, documented and up to date
• To identify and source for technical and operational supplies required for the vessel’s need. Coordinate with suppliers for timely delivery to the vessels
• Monitoring and controlling of the vessels consumables to prevent unnecessary wastage
• To keep track of the vessels LSA, FFA, cargo hoses and lifting gears registry and PPE of all shipboard personnel
• Appointed as safety committee member to carry out tool-box meetings for all vessels and attend to vessel inspections
• To work closely with the HSE team to ensure the smooth implementation and compliance of company’s safety and quality standards
• To assist in investigating any defects/failures occurred and reporting all vessel incidents, near misses to prevent and eliminate any potential incidents
• To assist in maintaining crew records that inclusive of certifications, training, medical checks and coordinating in crew changes
• To undertake any other technical related tasks and assignments as and when required

Job Requirement:

• Some relevant working experience in similar capacity
• Good team player and ability to work with minimum supervisio
• Must be contactable 24/7 and be available to board the vessels as and when required
• Proficient with computer software (MS Office)
• Possess good communication and interpersonal skills
• Valid Class 3 driving licence will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

Service Technician Job Description

We are looking for a technically skilled service technician to our businesses to perform equipment and machine repairs. The service technician will install and test products and provide customers with instructions on the proper usage of the product. To be successful as a service technician, you should have excellent technical and mechanical skills. You should have experience with basic hand, power, and diagnostic tools.

Service Technician Responsibilities:

• Answering telephone inquiries and assisting clients.

• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.

• Using diagnostic tools to identify issues and evaluating the available information.

• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.

• Promoting the company's services.

• Maintaining your technical and mechanical skills.

Service Technician Requirements:

• The ability to work independently.

• Managing overtime on service calls with patience and not rushing the job.

• Excellent customer service and communication skills.

• The ability to diagnose and solve problems based on customers' nontechnical descriptions.

• Strong working knowledge of equipment and tools used in the industry.

• Resolve equipment faults at customers' premises and ensure timely resolution.
• Coordinate with customers and sub-contractors to manage add-on project activities.
• Track work progress closely to ensure adherence to schedules and quality standards.
• Guarantee timely delivery of materials and equipment for site installation or fault rectification, and conduct periodic maintenance for customers.

Requirements:

• Diploma in Electronics/Electrical Engineering or equivalent,
• At least 2 years of experience in troubleshooting of card access systems, alarm systems, CCTV etc.
• Possess valid class 3 driving license.
• Comfortable with stand-by duty.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Objectives/Job Summary:

As Project Engineer, he/she has to plan, develop and manage any project that is construction based. He/she has the duty of facilitating the construction designs and ensures that these designs are implemented with utmost safety and that the whole process flows efficiently. He/she has to ensure that the materials in use are safe and that the methods being used are appropriate.

Responsibilities/Duties:

• Assist Project Manager in site supervision.
• Responsible for planning, scheduling, forecasting, conducting and coordinating the technical and management aspects of projects.
• Managing and planning the construction project.
• Assist in project tendering, budget for the project within an estimated cost.
• Controlling the cost of the materials and labor.
• Coordination and checking of engineering deliverables.
• Attend site meeting, inspection and monitoring of project progress.
• Liaising and coordinating with all parties involved in the projects such as consultants, main contractors, sub-contractors, suppliers, local authorities, environmental agencies and federal entities etc to ensure successful implementation of the project.
• Monthly project status reports and change orders.
• To manage the daily operation of the project execution.
• Arm their juniors with relevant information on construction.
• Advising the workers on the construction process and addressing their concerns.
• Solving construction problems as soundly as possible.
• Acting as the quality control and assurance to ensure that the project objectives are met.
• Ensure that all the construction safety rules and regulations are being observed.
• Obtaining the construction materials and verifying them.
• Scheduling the construction work of the day.
• Laying down the preferred construction methods.
• Ensuring that the project starts on time and ends within the estimated duration.
• Ad-hoc assignments.

Job Specifications/Requirements:

• Degree in Mechanical / Electrical / Civil & Structural Engineering.
• Have prior 1 year working experience in construction industry.
• Experience in Additions & Alterations (A&A) works in commercial building upgrading project will be an advantage.
• Must have comprehension for written or verbal graphic instructions.
• Must possess good communication skills.
• Relevant site experience.
• Knowledge in Microsoft office (Excel, Word).
• Knowledge in air-conditioning, ducting, piping, etc and have testing & commissioning experience (for Mechanical field).
• Must have ability to write / understand engineering reports.
• Have excellent problem solving skills
• Good team player and customer-focused with excellent communication skills
• Able to work independently with minimum supervision.
• Able to work under pressure with high initiative.

Selected candidates would have the opportunity to work islandwide projects located in Singapore.

The Rail Digitalisation Division is a cross-functional and multi-disciplinary division set up to drive and deliver an LTA native platform “OLIVE”, which encompasses the data and engineering analytics capabilities for the rail performance. Data is presented and stored in different locations and formats, and OLIVE serves to be the common data platform that will allow seamless and consistent readings, and therefore gain further insights and trending to aid rail maintenance and performance efforts. These would translate to better cost efficiency, improved performance and commuters experience with less disruptions.

Requirements:
• Tertiary qualification in computer engineering, computer science or data analytics related fields and disciplines preferred.
Candidates who have electrical, mechanical or related engineering degrees are welcomed, preferably with some experience and knowledge in coding and analytics.
• Familiar and keen to undertake data related projects and possesses skill sets including but not limited to PowerBI, Tableau, JavaScript, Python, C, C+, C++ and other programming languages for development of web based applications for both front and backend.
• Familiar with cloud storage and data management such as Amazon Web Services and SnowFlake will be complementary to the project.
• Team player with strong analytical mind and ability to work independently
• Good communication and interpersonal skills
• Self-motivated, resourceful and possess a positive attitude
• Those with more relevant years of experience will be considered for senior positions
• Those without working experience are welcome to apply

Who we are:

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, FoodPanda, GoJek and Great Eastern. We are on a mission to redefine the engagement between brands and consumers in Southeast Asia.

The way we work:

At Minden, we treat each other with respect. We embrace authenticity and transparency. We pride ourselves on agility and innovation, and believe in embracing continuous learning and self-improvement. We strive to be the preferred employer by providing comprehensive benefits, a dynamic and exciting working environment, work-life balance and effort recognition.

We are seeking for individuals with grit and passion, an insatiable intellectual curiosity and a heart for people to amplify effectiveness as a team.

As a Data Engineer, you will:

• Contribute to the design and implementation of a scalable and reliable data platform based on the data mesh principles with modern data stack.
• Develop and maintain efficient data pipelines to ingest, transform, and store data from various sources.
• Collaborate with engineers across domains to understand their data needs and develop self-service data access tools and APIs.
• Contribute to the development and improvement of internal data products
• Partner with the data science and analytics teams to ensure their data needs are met.
• Follow and contribute to the continuous improvement of data standards and best practices.

What you should have:

• Bachelor's degree in Computer Science, Data Science, or related field
• 4+ years of experience as a Data Engineer or similar role. Additional experience as backend software engineer is preferred
• Proficiency in programming languages like SQL, Python, Java, or Scala, and experience with big data processing frameworks like Apache Spark.
• Experience with dimensional modeling, data warehouse and data lake.
• Experience with modern data stack (eg. Snowflake, dbt, airflow, etc) is a plus.
• Understanding of data mesh principles and concepts is beneficial.
• Experience working in an ambiguous, low control yet fast paced startup environment
• Those with more years of experience will be considered for the Senior role.

Job Title: Infrastructure as Code (IaC) Engineer

Job Summary:

We are seeking a skilled Infrastructure as Code (IaC) Engineer to design, develop, and deploy cloud infrastructure in government commercial cloud environments such as AWS GovCloud and Microsoft Azure Government. The role requires expertise in automating infrastructure provisioning, ensuring compliance with government security frameworks, and optimizing for scalability and reliability.

Key Responsibilities:

1.Infrastructure as Code Development

• Write, test, and maintain IaC templates using tools such as Terraform, AWS CloudFormation, and Azure Resource Manager (ARM) templates.
• Develop reusable modules for consistent and scalable cloud resource deployments.
• Implement configuration management using tools like Ansible or Chef for provisioning and state management.

2.Cloud Deployment

• Design and deploy secure, scalable, and highly available cloud infrastructure in AWS GovCloud and Microsoft Azure Government environments.
• Automate provisioning of VPCs, subnets, security groups, EC2 instances, Azure VMs, , , CICD pipe line and other cloud services.
• Ensure seamless integration of cloud resources with on-premises infrastructure in hybrid environments.

3.Security & Compliance

• Ensure all IaC deployments adhere to government standards such as FedRAMP, FISMA, and NIST 800-53.
• Apply security best practices, including encryption, IAM policies, and role-based access controls (RBAC).
• Conduct regular audits and assessments to identify and mitigate security vulnerabilities.

4.Performance & Optimization

• Monitor deployed infrastructure for performance and cost-efficiency using tools such as AWS CloudWatch and Azure Monitor.
• Optimize IaC templates for faster deployment and reduced resource overhead.
• Implement scaling and failover mechanisms for highly available systems.

5.Collaboration & Documentation

• Work closely with DevOps, development, and security teams to align infrastructure deployment with project requirements.
• Document IaC code, deployment processes, and system configurations for future reference and knowledge sharing.
• Provide training and support to internal teams on IaC best practices.

Preferred Skills:

• Experience in hybrid and multi-cloud environments.
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Knowledge of CI/CD pipelines and DevSecOps practices.
• Prior experience in a government or regulated industry environment.

Job description

Our client is one of Singapore’s civil contracting firm which has a strong construction portfolio in public sector projects. Due to new project, they are looking for Project Engineer / Senior Project Engineer to manage a large scale construction project (>$500 million SGD project value).

Job Description:

• Overseeing implementation and construction activities of the project
• Responsible for coordinating and supervising subcontractor’s works in accordance to the timeline and adhere to the quality standard of the projects
• Site supervision and off-site meeting regarding to the technical issue
• Prepare and update all site reports and monitor progress of the project
• Perform risk management and ensuring safe execution of projects

Requirements:

• Min Bachelor’s Degree in Civil Engineering
• Min 5 years of construction project management experience
• Demonstrates strong technical competence and excellent time management skills
• Confident individual with excellent interpersonal skills in leading a team

For a confidential discussion please write to [email protected]

To view more roles within; construction, real estate, engineering, architecture or renewables, please visit our website: www.archerrecruitment.com, contact one of our specialist consultants http://archerrecruitment.com/about/our-people/ and/or 'follow' our LinkedIn page for regular industry updates.

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

EA Licence No: 17C8952 | R2197282

· 5 days’ work week

· Central area near MRT

· Reputable and stable organization

Job Responsibilities:

· Provide pre-sales and post-sales technical support to customers and internal sales team, handling customer NDA and sample request

· Collect customers’ feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities

· Responsible for identifying and clarifying any technical issues related to new or existing products, and clearly communicate findings to the respective business unit

· Hands-on technical support to customers, documenting problems, and suggesting solutions

· Report design, reliability and functional problems to the appropriate groups within company & associate groups and work to solve problems

Requirements:

· Degree in Engineering (Electronics) or equivalent

· 5 years of technical customer support experience in semiconductor industry

· Field experience or hands-on practice or knowledge of multi-disciplinary system design and development

· Knowledge of Smart Card, RFID and microcontroller products; knowledge of physical access control and the security industry is desirable

· Experience with or knowledge of one or more of: CCD, CMOS image sensors, image capture, video standards, image processing

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Responsibilities:

• Delivering fast, friendly and accurate service to all guests
• Welcoming each and every guest with a smile and being genuinely friendly and personable at all times
• Attending to guests’ needs as a primary focus
• Strict adherence to grooming standards
• Demonstrates good work habits such as punctuality, orderliness and tidiness
• Promoting teamwork to achieve set goals/targets
• Maintain operational areas to exceed guests cleanliness, comfort and convenience expectations
• Following all food safety, sanitation and hygiene requirements and practices
• Performing all assigned tasks and procedures efficiently and in a timely manner
• Assisting in the completion of station preparation, stocking and making sure that station area is clean
• Accept additional duties and responsibilities as assigned by Superiors

Requirements/Skills:

• At least 1 year relevant experience.
• Pleasant personality and service oriented
• Hardworking with a positive attitude.
• Ability to work well in a team environment
• Good communication and interpersonal skills
• Ability to thrive in a fast-paced and highly energized working environment

A service crew member's responsibilities include taking orders, serving food and drinks, and providing customer service. They may also help prepare food and handle cash.

Responsibilities

• Customer service: Provide friendly and prompt service, answer questions, and help customers with wrong orders
• Food and drink service: Present menus, take orders, and serve food and drinks
• Food preparation: Help prepare food, including cooking, cleaning, and wrapping
• Cash handling: Ring up orders, collect payment, and make change
• Billing: Prepare bills and itemize costs and taxes
• Order assembly: Check orders for accuracy and completeness, and pack for dine-in or takeout

Skills

• Communication: Be able to communicate well with customers and coworkers
• Food safety: Follow food safety regulations and have experience with food safety
• Cleaning: Be able to clean up after cooking and maintain cleanliness
• Physical fitness: Be able to work on your feet for long periods and work irregular hours
• Positive attitude: Be friendly, reliable, and punctual

Service crew members work in hospitality, food services, and retail industries.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

We serve alcohol and pork in our establishment.

Working Location: Raffles Place / Tanjong Pagar

Working location will be assigned according to requirements.

Part Time Employment: 3-4 weekdays (lunch shift preferred) (Mon-Fri)

Closed on PH and Sundays

Commitment period: at least 3 months.

Immediate start, and can commit at least until the end of May will be preferred.

Shifts: 10:30 am - 3:30 pm / 12 pm - 4 pm / dinner shift can be discussed

Salary: $12 - $14 /h depending on schedule and experience

Barista or Service Experience preferred, training will be provided.

Part Time Duties:

- cashiering

- order taking from the table

- recommendation of menu

- clearing tables

- washing of cups

- setting up of tables

- regular cleaning as assigned

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate