Responsibilities:

• Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
• Advise customers on vehicle maintenance and repair needs.
• Arrange test drives with customers to identify any additional issues, if needed.
• Accurately record customer concerns on the job card.
• Provide service quotes and estimated time for completion.
• Recommend best practices like service intervals and warranties.
• Monitor service progress and update customers.
• Inspect repaired vehicles before handing them back to customers.
• Coordinate with other departments to fix any issues after repairs.
• Manage vehicle check-in and check-out processes.
• Follow up with customers to ensure satisfaction with the service.
• Handle documentation for cost estimates, repair quotes, and vehicle history.
• Complete admin tasks, billing, and close job cards on time.

Requirements:

• Nitec/Diploma/Degree in Engineering preferably automotive-related.
• Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
• Possess the ability to detect basic vehicle faults and problems.
• Possess a valid Singapore Class 3 Driving License.
• Display excellent communication and interpersonal skills.
• Possess proficient computer skills to manage customer information and process service orders.
• Work location: Defu area
• Able to work alternate Saturday

Remuneration and Benefits:

• Bonuses
• Up to 19 days annual leave
• Medical and dental
• Staff discount on renting or buying a car
• Collaborative environment focused on innovation and sustainability
• Career growth in the fast-growing EV industry

• Monday - Friday: 8.30am - 5.30pm
• Location: East

Job Responsibilities:

• Responsible for commissioning, maintaining, and troubleshooting field instrumentation products.
• Provide technical support to field service teams.
• Support Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
• Maintain an accurate and reliable inventory of service tools.
• Ensure timely completion of service documentation, including timesheets, service/repair reports, follow-ups, daily logs, and expense reports.
• Properly store and manage engineering documentation such as drawings, version histories, scope documents, and RFIs.

Job Requirements:

• Degree, Diploma, or ITE Certificate in Instrumentation, CPT, Electronics, or Mechatronic Engineering.
• At least 2 years of relevant experience in instrumentation.
• Work effectively in teams to troubleshoot, debug, and integrate systems.
• Experience in handling high vacuum equipment, pumps, chillers, and compressors.
• Ability to interpret maintenance manuals, schematics, and wiring diagrams.
• Proficiency in Japanese Langauge to liaise with clients in Japan.
• Submit service activity and expense documentation promptly.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

• Monday - Friday: 8.30am - 5.30pm
• Location: East

Job Responsibilities:

1. Field Service Support:

• Provide on-site technical support for semiconductor manufacturing equipment, including installation, maintenance, and troubleshooting.
• Resolve customer issues promptly to minimize equipment downtime.
• Conduct routine inspections and preventive maintenance to ensure equipment operates at optimal performance.

2. Technical Expertise:

• Diagnose and repair equipment issues using expertise in vacuum pump servicing and PLC systems.
• Support advanced manufacturing processes with knowledge of sputtering and etching tools, PVD, and other coating machines.
• Stay updated on industry advancements to enhance technical capabilities.

3. Customer Relations:

• Communicate effectively with Japanese-speaking clients and partners to understand needs and deliver customized solutions.
• Build and maintain strong customer relationships to ensure high levels of satisfaction.
• Prepare detailed reports and documentation of service activities and outcomes.

4. Project Assistance:

• Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards.
• Collaborate with cross-functional teams to address technical challenges and provide comprehensive solutions.
• Monitor project progress and provide regular updates to stakeholders.

Job Requirements:

• Bachelor’s degree in Engineering or a related field.
• Minimum 5 years of field service experience in semiconductor, aerospace, vacuum technology, or related industries, with at least 2 years in a supervisory or managerial role.
• At least 3 years of hands-on experience with PVD or other coating machines.
• Proficiency in vacuum pump servicing, PLC systems, and experience with sputtering or etching tools.
• Fluencyof Japanese language is require to liaise with clients in Japan.
• Willingness to travel for customer site support and occasional overseas travel.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Summary:

· Career progression

· Yearly increment & Bonus

· Multiple Location

Job Description:

· Handle customer inquiries via phone, email, or chat, providing helpful and accurate information.

· Process and update customer orders, bookings, or requests in the system.

· Maintain organized records and assist in filing, data entry, or document preparation.

· Coordinate with internal teams to resolve customer issues or ensure smooth operations.

· Assist in scheduling appointments, meetings, or follow-ups as needed.

· Monitor and restock office supplies, ensuring administrative efficiency.

Requirements:

· Minimum GCE ‘O’ Levels or equivalent

· Proficient in MS Office

· Candidate with related experiences are welcome to apply.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chew Poh Seng (R25127164)

EA License No: 20C0358

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

Reporting to the Front Office Manager, the Service One Manager is a section manager who is responsible for the management of all inbound calls of the Hotel, including the setup, maintenance and improvement of all telephony and its related systems.

Our Expectations:

• Supervises a team of Guest Service Ambassadors (GSAs) whose primary role is to answer all inbound calls from our in-house and external guests.
• Ensure that all GSAs are well trained and equipped with the necessary product and service knowledge, allowing them to respond to all queries in an expeditious manner with accurate up-to-date information.
• Train and guide GSAs to answer calls in a professional manner, using the appropriate verbiage and tone of voice befitting of our Hotel's brand standards.
• Actively monitor all calls for efficient call handling, ensuring minimal dropped calls. Analyse call statistics and recommend action plan for better call management. Identify gaps and work closely with the Learning & Development section to identify training interventions to bridge performance gaps.
• Ensure that all emergency messages and announcements are relayed in a timely, efficient and calm manner in order to ensure the safety of all guests.
• Update and maintain the Hotel's contact and/or emergency contact list ensuring currency of records.
• Document and alert Management of any risk that may become apparently while handling incoming calls.
• Work closely with Duty Managers and Front Office Manager to escalate and/or feedback any guest issues for immediate attention.
• Report any defects via the work order management system (StayPlease) in accordance with the Standard Operating Procedures.
• From time to time, may be required to assist to cover Front Desk operations. Where needed, to also assist to take In-Room Dining (IRD) orders for our guests and coordinate the order with the IRD Service and Kitchen team. Also assist to take Dining Reservations for our Food & Beverage outlets.
• 
  

We are looking for a self-motivated individual with excellent interpersonal and communication skills. You enjoy interacting with others through the phone and takes pride in coaching a team for excellence.

If you have at least five years of supervisory work experience with knowledge of OPERA Cloud, StayPlease and Telephony System, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Job Description:

• As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:

• Degree in Building, Real Estate or equivalent
• At least 2 years of experience relating to strata title developments
• Knowledge of the LTSA, BMSMA Act and other relevant regulations, legal obligations of a developer and the role of a managing agent

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

12 Months Customer Service Executive

insurance

no sales involve

up to 4430

Somerset

Mon-Fri 9am-6pm

Key Responsibilities

The candidate will support Customer Service in the following areas:

· Resolve complaints in an independent, effective and timely manner within the firm’s service standards

· Deliver timely and quality responses to customers’ queries and feedback received at various customer service touch points

· Manage customer surveys and call-backs with accuracy and in a timely manner

· Support delivery of projects and monthly statistics

· Any other duties assigned to meet the firm and department goals

How to Apply: Send your resume to:

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for a Service Delivery Manager to join their team and contribute to their ongoing success.

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

A well-known and fun establishment is looking for dedicated members to expand the business.

Potential Career Progression
Straight Night Shift Transport Home Provided

6 days per week 8 hours excluding lunch

Quarterly Bonus

Job Description

Process Customers’ order and cashiering duties

Handle cashiering duties, customers’ complaints, and operational issues

Other work scope as required by business needs.

Prepare Food and Beverages according to orders

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan & New Bahru).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan & New Bahru) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

Service Crew

• Working Days: 5/6 days per week (Mon - Sunday depend on shift)
• Working Time: 44hrs per week + OT
• Outlets Operation Hours: 11am -10:30 pm (work base on shift)
• Salary: $2,100 - $3,000
• Working Location: (Near MacRitchie reserved)

Daily 2-way Transport provided at Caldecott/Bishan MRT Direct to MRT/home for late hours. Uniform and meals provided

Responsibilities:

• Responsible for operating the F&B outlets assigned
• Uplift customer relations and attend to customer complaints/ queries promptly
• Ensure minimum wastage, breakage and spoilage
• Upsell to achieve sales and revenue targets
• Oversee cash and stock control consistently according to company policies and SOPs
• Create interesting cocktails and constantly innovate in preparation and presentation.
• Understand the crucial aspect of bar and beverage control.
• Pair food with drinks and make recommendations accordingly.
• Any ad hoc duties as required
• Ensure that food hygiene and safety standards are maintained and comply.
• Report on time, in proper uniform and grooming standard.

Requirements:

• Minimum 1 year experience in related industry

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Technical Officer (Service & Maintenance)
• Working Location: West (Jurong Port) – Nearest MRT: Lakeside
• Working Hours: 5.25 days, Monday to Friday (8.30 am – 5.30 pm), Every Alternate Saturday, (8.30 am – 12.30 pm)
• Salary Package: Up to $4000 + OT + Performance Bonus + AWS
• Duration: Permanent

Key Responsibilities

• Monitor, operate, and maintain cement plant machinery, including crushers, kilns, mills, and packing units, ensuring smooth and efficient production processes.
• Perform routine maintenance and troubleshooting of mechanical, electrical, and control systems to minimize downtime and ensure consistent plant operations.
• Continuously monitor equipment performance, identify potential issues, and take proactive steps to ensure optimal equipment efficiency and product quality.
• Ensure strict adherence to safety protocols, plant operating procedures, and environmental regulations. Report any incidents or hazards immediately.
• Work with process engineers and plant supervisors to optimize production processes and improve yield and energy efficiency.
• Assist in managing the inventory of spare parts, tools, and equipment to ensure readiness for any maintenance or repair jobs.
• Record, analyze, and report operational data, including machinery performance, production rates, and quality control results, to assist with performance reviews and decision-making.
• Work closely with cross-functional teams, including mechanical, electrical, and process engineers, to resolve technical issues and support plant improvements.

APPLY NOW!!!

• Min. ITE
• Min. 3 years experience in related fields (service and maintenance)

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #69905 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Required to work 5 days work week including weekends and public holidays. Rotating shift.
• Required to work in shift and shift allowance will be provided accordingly.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Have experience in working contact center industry will be an added advantage.
• No working experience is welcome to apply as on-the-job training will be provided.

Working Location:

• Woodlands North Coast (Next to Republic Poly)

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Attention to details and problem solving skills
• ​​​​​​​Able to work independently as well as in a team
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Premium Corporate Wellness membership privileges
• Located near MRT station
• Career growth with structured training opportunities

*GOV* IT Operations Manager | Desktop | EUCD

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $9,000 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Shift Role

Morning or Afternoon shift

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Role Overview

We are seeking a talented and motivated Mechanical Engineer to join our team. The successful candidate will play a crucial role in the design, development, coordination and supervision of ACMV system. This position involves technical activities, independent thinking and problem-solving skills to contribute to the success of our projects. As a key member of our engineering team, the Mechanical Engineer will have exposure to local statutory requirements, industry standards/norm, project management, equipment selection and costings.

Responsibilities

• Involved in design development, drawings and material submissions for approval, QA/ QC works such as inspection,testing & commissioning, handing over of installation.
• Attend meetings and preparation of reports for site progress and schedules. Coordinate site safety management system.
• Liaise and coordinate ACMV installations with main contractor, suppliers and sub-contractors.
• Supervision and monitor daily site work done, and plan for catchup as required.

Qualifications & Skills

• Degree in Mechanical Engineering or equivalent.
• Minimum 2 years’ relevant working experience in construction.
• Experience in ACMV, chilled water system installation and design. Able to perform basis engineering calculation with MS Excel.
• Good communication, independent and can liaise with main contractor and sub-contractors effectively.
• Good understanding of engineering principles and drawings.

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan & New Bahru).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan & New Bahru) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

RESPONSIBILITIES:

1.Administrative – All business-related administrative tasks.

Payment Chasing and Updating Incoming Payments

Filing

Claims and Outgoing Payments Preparation

Processing Sales Orders, Delivery Orders, and Invoices

Assisting in Inventory Taking

Collection of Data.

Preparation of Quotations/Agreements/Contracts for Clients and Vendors.

All business administrative related.

2.Client Relationship Management – Handling all sales related inquiries.

Attend to all Sales inquiries

Workout costing and quotations for clients

3.Supporting roles

Assistant to Accounts

Assist in ad hoc operations matters

Assist in sourcing & purchasing

Position: Service Associate

Salary: S$ 2,600 – S$3,000

Working Days & Hours: 5 days work week

Working Location: Chinatown (New opening!)

The restaurant:

Join us at Yān Huo, a new chinese cuisine tapas concept in the heart of Chinatown, among the beautiful conservation houses that hold the stories of the past. Our restaurant is not just a place to dine, but a space to gather, reconnect, and celebrate the joy of reunions with friends and family.

At Yān Huo, we bring together the warmth of Chinese cuisine tradition and the excitement of innovation. Our Chinese cuisine tapas-style menu offers both beloved classic dishes and inventive fusion creations that pay homage to our roots while embracing the future.

We're looking for passionate individuals who share our love for food and connection to join our team. If you believe in the magic of a shared meal, where every dish is a moment to bond, we’d love to meet you. Help us create unforgettable reunions, one bite at a time!

Be part of the Yān Huo family.

A concept by Fleursophy Group

Job Duties:

1. Daily restaurant services

2. Greet and direct guest to designated room and ensuring necessary and appropriate SOPs are applied

3. Facilitate effective communication and engagement at the workplace.

4. Work together with team to provide excellence service\

5. Interact with guests and brief on the set menus

6. Provide basic technical support for any technical errors in the outlet

7. Ensure billing is accurately performed accordance to SOP

8. Ensure the tidiness and cleanliness of the restaurant

9. Other duties assigned by the superior

Job Requirements

1. At least 1 year of experiences in F&B industry

2. Food Hygiene Certificate is preferred

Full time:

⭕ hiring all levels

⭕ up to $2400 / month + incentives

⭕ no experience needed, training provided

⭕ multiple location

⭕ 5-6 days / week

Part time:

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365