1st level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Contact centre experience is highly desirable
Work location- Suntec
Need to work in shifts, on weekends and PHs
Shift/Work schedule – 44 hours per week. 5.5 days.

Candidate is expected to work on rotating shift. Shift Timings (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm.

Educational Qualification required for this role- Min O Level

Job Description

• 1st level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Important

• Need to work in shifts, on weekends and PHs
• Shift/Work schedule – 44 hours per week. 5.5 days
• No shift allowance, but we have PH allowance which is $100 for every PH that candidate is scheduled to work.
• Candidate is expected to work on rotating shift. We have a few shift timing (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm)

EA Number: 11C4879

• Respond to all calls in a professional manner, route calls, take messages, and provide information to customers.
• Welcome all visitors and ensure that all security procedures are upheld.
• Oversees the smooth operation of the centre's administrative functions.

Requirements:

• GCE A Level and above
• At least 2 years of relevant working experience
• Strong analytical skills, integrity, the ability to multitask, and excellent interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• 'O' level / Diploma
• Able to work weekdays and weekends
• Handle walk in and phone enquiries about dance programs
• To oversee and run the operations of the studio ( eg. taking attendence, collection of fees, classes planning, etc.)
• Knowledge of Microsoft Word and Excel

Requirements:

· Having at least 2 year(s) of working experience in related field

· Required skill in Microsoft Office application, especially Excel

· Good communication and fluent in Mandarin speaking

· Customer oriented and good interpersonal skills

· Strong work ethic, possesses an eye for detail and highly organised

Responsibilities:

· Confer with customers by phone call or in person to provide company products or services’ information

· Assist and liaise with customers their enquiry

· Manage phone call and email enquiries from customers and assist to provide solutions

· Keep records of customer interactions or transactions, sales inquiries, complaints, comments, and actions taken

· Follow up customer inquiry and perform after-sales services

· Responsible for maintaining and strengthening relationships with customers

Roles & Responsibilities

● Provide service and customer support during field visits and remote support

● Tie workflow to schedule

● Assist on-site installation, repair, maintenance and test tasks

● Diagnose errors or technical problems and determine proper solutions

● Produce timely, Document processes and Detailed service reports

● Follow company’s procedures and protocols

● Work with minimum supervision, maintaining appropriate communication at all times.

● Able to travel overseas for training

Requirements

● Only Singaporean/PR and possess a class 3 driving license

● Candidate must possess at least Nitec/ Higher Nitec in Electrical/Electronic, Mechanical, Mechatronic or equivalent combination of education and experience.

● Entry Level/No Experience are welcome to apply. Training will be provided.

● Ability to troubleshoot, test, repair, and service mechanical equipment

● English literacy

● Ability to work flexible hours and to adapt to changing work schedules

● Proven Field Service experience (preferred)

● Familiarity with tools and its applications

● Able to read basic electrical/hydraulic diagram

about the company

Our client is a leading global provider of innovative communication solutions, delivering advanced voice and data services to businesses worldwide. With a strong focus on cutting-edge technology, they specialize in offering tailored Unified Communications, cloud-based telephony, and collaboration tools designed to enhance connectivity and drive efficiency. Operating across multiple regions, the company is dedicated to delivering reliable, scalable, and cost-effective solutions that meet the diverse needs of their clients.

about the role

This role is based in Singapore and involves leading the service delivery team to ensure the seamless provisioning of VoIP services. You will oversee the end-to-end delivery process, manage technical configurations, and collaborate with internal teams and external stakeholders to achieve service excellence. Additionally, you will lead a team of technical professionals, ensuring quality standards are met and continuous improvements are implemented.

• Manage end-to-end VoIP service provisioning and ensure timely delivery.
• Configure and troubleshoot AudioCodes, Ribbon, Microsoft Teams, and SIP trunk setups.
• Collaborate with internal teams and external carriers for efficient service delivery.
• Define project scope, timelines, and allocate resources effectively.
• Ensure quality control and conduct audits to enhance service delivery processes.
• Supervise and mentor the provisioning team while managing schedules and resources.
• Work closely with cross-functional teams to ensure seamless operations and service improvement.
• Maintain detailed technical documentation and generate reports to track key metrics.
• Ensure compliance with industry standards and enforce security best practices.

skills and experience

• At least 5 years of hands-on experience in VoIP service delivery, focusing on technical provisioning. Experience with a VoIP carrier is highly desirable.
• Expertise in AudioCodes, Ribbon, Microsoft Teams, and Vodia platforms.
• Strong understanding of SIP protocols, SIP headers, and SIP response codes.
• Proven ability to troubleshoot complex technical issues.
• Track record of working effectively with carriers and cross-functional teams.
• Experience in team supervision, mentorship, and performance management.
• Certifications in AudioCodes, Ribbon, or Microsoft Teams technologies are advantageous.
• Familiarity with Python or other scripting languages for automation and strong knowledge of telecommunications infrastructure.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

KoolLogix is a Singapore emerging enterprise that provides thermal management solutions for IT and Data Centre applications. The company is growing its talent pool by recruiting technical resources to support its aspiring plan in innovative engineering solutions.

The role requires candidates to be:

• Strong in systemic reasoning/thinking.
• Able to work independently but at the same time collaborate with other teams like Engineering & Project
• Able to communicate effectively and confidently with clients.
• Bridge the gap between technical findings and customers understanding/concern.
• Strong leader capable of managing team members of various personality/charactes

Candidates applying for the role is expected to perform, but not limited to, the following duties and responsibilities:

Post-project Maintenance:

• Verification/Alignment of system settings & operation before handover and user training by Project Team
• Preventive maintenance activity planning and coordination
• Conducting preventive maintenance @ deployed sites
• Preventive maintenance reporting to client

Post-project Field Support

• Attending to field support & service call (24/7) for troubleshooting, fault identification & resolution
• Carry out internal rectification of failure on site
• Hands-on support for 3rd party rectification activities on site
• Update of activities to department chat group or email.

Field Service Asset Management

• Assist with upkeeping of assets/tools/equipment/spare

Administrative & Support

• Managing & maintaining heathbook & documentation for project sites (E.g. report review & submission, billing trigger & replacement records)
• Hands-on support for project deployment team on days with no S&R activities.
• Supporting logistic arrangements with the company van.

Candidates will be required to follow 1-2 project cycles, or approximately 1 year, of project deployment after joining to better understand our solution & its operation.

A minimum of 3 years’ experience as below is required:

• Maintenance & field support with relevance to industrial ACMV refrigerant systems

Other requirements:

• Higher NITEC in Control/Electrical/Mechanical Engineering is required.
• Strong planning, coordination & reporting skills.
• Strong knowledge of mechanical engineering principles, specifically thermodynamics & fluid mechanics an added advantage.
• Prior experience working in data centre an added advantage.
• Prior experience in customer engagement.
• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with team members, clients, and external partners.
• Strong analytical skills, systemic thinking and reasoning, with an attention to detail.
• Ability to work independently and manage multiple priorities in a fastpaced environment.
• Must be flexible and able to respond to service calls for critical issue during, and beyond, working hours.

Qualification:

• Apply Workplace Safety and Health (AWSH), formerly known as CSOC.
• WSQ Performing Work at Height Course (PWAH)
• Possession of Class 3 license is a must

Job Description:

• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
• Ensuring that all phones are answered.
• Taking messages for clients as they required.
• Ensuring all relevant forms and records are updated when necessary.
• Aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
• Arranging couriers, transport, restaurant reservation, hotel accommodation when necessary
• Ensuring all clients receive an exceptional standard of service at all times.
• Helping out in any other area of the business centre and covering on all other receptions as and when required.
• Upselling of services / Sales Activities
• Assist with monthly bill closing

Candidates with customer service in Serviced office/hospitality sector preferred.

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• 845am - 6pm

Supplemental pay types:

• Overtime pay
• Performance bonus
• Retention bonus
• Incentives

Alan Ang

EA Personnel Registration No.: R1106345

EA License Number : 17C8809

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:- Serve all with Love
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

The Pharmacy Dispatcher will be responsible for delivering medications to and from the Pharmacy and various wards in the hospital/ inter hospitals.

Your key responsibilities are:

• Ensure all sealed medication bags for dispatch are accounted for.
• Deliver ward medications accurately and on time.
• Maintain record of daily dispatches.
• Assist in manning the Pharmacy counter and answering phone calls.
• Check, receive and place newly delivered goods on the respective shelves.
• Arrange and file printed purchase orders (POs) copies into the PO file.
• Sort invoices by arranging them in alphabetical order.
• Clear the incoming locker and pneumatic tube by collecting the returned items and/or paper orders from wards and place them into the correct baskets.
• Assist ward staff in collecting the prepared ward stock and pack the fridge items for them.
• Fill of ward stock list into the respective files at the end of the month

How to Succeed

• Minimum PSLE.
• Exhibits a good sense of responsibility and commitment towards the job and hospital.
• Able to use Microsoft Office applications.
• 42 hours per week (Modified 5-day week including rostered Saturday, Sunday and Public Holiday).
• No working experience is welcomed.

Job Highlights

• Free Shuttle bus service from Bishan and Caldecott MRT station
• Subsidised staff meals
• AWS & Variable bonus

Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

Job Description & Requirements

- Handle buffet delivery, set-up and collection.

- Handle tingkat delivery.

- Collect payment for orders on cash-on delivery terms.

- Maintain cleanliness and hygiene of the assigned catering vehicle.

- Manage inventory level and condition of the allocated catering equipment.

- Any other tasks as and when assigned by Management.

Job Responsibilities

• Welcome guest in a warm and friendly manner.
• To upsell the different types of pastries and bread in the outlet.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• Upsell promotional items.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintain and comply.
• Maintain day to day outlet cleanliness.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Assist in dishwashing duties as and when required.
• Execute any other duties as assigned.

Education

• Min. GCE “N”/ “O” Level, customer service certificate or any related fields.

Experience

• No experience/ At least 1 year of experience working in customer service or relevant experience in F&B.
• Pleasant, friendly, cheerful and able to work under pressure and in a high-volume environment.

Working Hours

• 5 days work week, 730am to 530pm.

Key responsibilities include, but not limited to:

• Daily cafe operations, including food and beverage preparation and customer service
• Cashiering
• Maintain cleanliness of kitchen and cafe space

Job Requirements:

• Physically fit for cleaning duties
• Able to work independently and complete tasks assigned

Part Time & Full Time positions Available.

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Dessert café serving snow flake dessert variety (Bingsu), coffee and other Korean food to customers. K-Pop Style bingsu dessert, Korean tradition and culture to our beloved customers. Our concept is care, love and fun and we treat our employees as equally important as our customers. Join us and become a member of our Ice Lab family.

Job Title: Full Time Service Staff

Job Descriptions: As a full time staff you are responsible in the service operation of our outlet, which include –

• offering a friendly and efficient services to all customers; process guests orders to ensure that all items are prepared and served promptly;

• assists in setup and clear down of the front and back of cafe/restaurant operations;

• ensure food safety regulations are followed as according to NEA’s policy;

• promote and sell our range of snow flake dessert and other products to customers;

• attending to customers’ needs and enquiries;

• receiving and checking of inventory of goods and supplies;

• any and other assistance as required by the lab manager.

Requirements: Strong work ethics, communication and interpersonal skills. Willingness to learn and positive attitude. This position is a hands-on, customer focused role and as such we require someone with drive, efficiency and assertiveness, high initiative and positive attitude. Candidates with Food and Beverage, Retail and Customer Service experience a must (*barista experience is a plus). Only shortlisted candidates will be notified. Please forward detailed resume, last drawn salary, expected salary and date of availability.

• Provide good customer service to customer
• Taking order and cashiering
• Maintain cleanliness and housekeeping of work areas, equipment and adhere to health, safety and sanitation guidelines
• Clearing of plates and cutleries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Provide advice and resolve creatively any emerging problems/deficiencies
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Comply with guidelines and regulations including permits, safety etc and deliver technical files other technical documentation as required
• Other ad-hoc duties assigned

Event Period: 28 January to 31st January

Hourly rate: $14/Hour

Working Days: Multiple shift timing available

Able to choose own preferred timing!

Location: Islandwide (Currently left with North East and North Region)

JOB SCOPE

- Handle food preparation

- Serve food and beverages to consumers

- Ensure tidiness and cleanliness of the work environment and table

- Any other ad hoc duties assigned by Duty Manager

REQUIREMENT

- Must possess valid Food & Hygiene Certificate (Those without will need to attend course before event period)

For a prompt response, please WhatsApp + 65 6038 0513 with the following details:

· Position applied for: Service Crew

· Full name:

· Residential area:

· Available start date:

Please submit your updated resume in MS Word format by clicking the APPLY FOR THIS JOB button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Lai Wei Khang (Damon)

Registration Number: R23115430

EA Licence No: 24C2293

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

Details:

6 days work per week (weekdays off)

to cover different sites (roving position)

shifting work

7am-3pm

2pm-10pm

9:30am-6pm

2pm-10:30pm

*Will be assign in condo/mall/office environment

Job Scope

• Provide excellent customer service to internal and external customers.
• Maintain good customer service toward guest, residents, shoppers and customers
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• To assist in office and administrative matters.
• Handle all customers’ enquiries and provide assistance
• To learn and familiarize with the different systems and SOP.
• To receive and forward all courier service documents & parcels at the reception counter.
• Any other task as assigned by immediate supervisor/management.

Requirements

· Good interpersonal skills

· Fluency in English Language

· Computer Literate