Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for a highly organized and detail-oriented Operations Manager to join our fast growing team. The ideal candidate will be responsible for overseeing the operational functions of multiple retail stores or a large retail operation to ensure efficiency, productivity, and alignment with company goals. This role involves managing store operations, implementing best practices, optimizing processes, and driving performance across the retail network. The Operations Manager plays a critical role in enhancing the customer experience, maximizing profitability, and supporting the overall success of the retail business.

You will also be responsible for:

• Operational Management:
  Oversee daily store operations to ensure that all locations run smoothly and efficiently.
  Develop and implement operational procedures and policies to standardize and improve store performance.
  Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions as needed.
• Team Leadership and Development:
  Manage and support store managers and their teams, providing guidance and resources to help them achieve operational goals.
  Conduct regular performance evaluations, offer feedback, and identify opportunities for staff development and training.
  Lead recruitment efforts for store management positions and support onboarding and training of new hires.
• Sales and Financial Performance:
  Analyze sales performance across stores and develop strategies to drive revenue growth and improve profitability.
  Review financial reports and operational data to monitor budget adherence, manage expenses, and optimize resource allocation.
  Implement and monitor sales initiatives, promotional activities, and inventory management strategies to achieve financial targets.
• Customer Experience:
  Ensure that customer service standards are consistently met or exceeded across all retail locations.
  Develop and implement customer service strategies to enhance the shopping experience and build customer loyalty.
  Address customer feedback and complaints effectively to resolve issues and maintain high levels of satisfaction.
• Inventory and Merchandising:
  Oversee inventory management processes, including stock levels, replenishment, and loss prevention.
  Collaborate with store managers to implement visual merchandising and display standards that align with brand guidelines and seasonal promotions.
  Monitor inventory turnover and sales trends to optimize stock levels and reduce excess inventory.
• Compliance and Standards:
  Ensure compliance with company policies, procedures, and legal regulations, including health and safety standards.
  Conduct regular store audits to ensure adherence to operational and merchandising standards.
  Implement and enforce security protocols to safeguard store assets and minimize loss.
• Process Improvement:
  Identify and implement process improvements to enhance operational efficiency and effectiveness.
  Collaborate with other departments to streamline workflows, improve systems, and support operational initiatives.
  Stay updated on industry trends and best practices to incorporate innovative solutions and maintain competitive advantage.
• Reporting and Communication:
  Prepare and present regular reports on store performance, operational metrics, and strategic initiatives to senior management.
  Communicate operational goals, updates, and best practices to store managers and staff.
  Facilitate effective communication and coordination between stores and corporate headquarters.

We would want to speak with you if you are / have –

• Bachelor’s degree in Business Administration, Retail Management, Operations Management, or a related field. Relevant experience may substitute for formal education.
• 5-7 years of experience in retail management or operations, with at least 2-3 years in a supervisory or managerial role.
• Strong leadership and people management skills with a proven ability to drive performance and develop teams.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail management software (e.g., POS systems).
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.

It would be great if you have:

• Experience with inventory management and financial reporting.
• Knowledge of visual merchandising techniques and customer service best practices.
• Familiarity with retail industry trends and best practices.
• Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Job Description

• Overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the General Manager / Executive Chef immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

M&E individuals having done Grade A office buildings, able to read technical/structural drawings. Top developer in Singapore, great opportunity.

• Top Singaporean Developer, great opportunity for career growth
• Friendly team, with good learning opportunities
• Grade A Building in Singapore, M&E background, drawings knowledge useful

Our client, a leader in the real estate industry, is seeking a dynamic and experienced individual to join their team. This prestigious Grade A office building is known for its commitment to excellence, and they are looking for a candidate who can help them in keeping that lead.

Job Responsibilities

• Facilitates the development of plans and manages daily operations for asset to ensure excellent standards are achieved and requirements are met according to agreed service levels.
• Contributes to the development of policies to improve operational efficiency and productivity.
• Oversees a team of service providers.
• Reviews contracts' specifications to ensure cost effectiveness and competitiveness.
• Manages capital replacement works, asset enhancement initiatives, and maintenance repair/replacement whenever assigned.
• Engages with government authorities and consultants on regulatory requirements.
• Assists in preparing budgets for OPEX/CAPEX works and manages the annual maintenance/expenditure within approved budget.
• Contributes to planning building improvement strategies, proposing rectification & preventive works/programs for the building, and championing ad-hoc projects whenever required.
• Coordinates tenancy-related works, e.g., fit-out, additions & alternations, reinstatement, moving in/out.

Requirements

• Diploma holder from a recognised institution, preferably in Mechanical/Electrical Engineering or its equivalent. Having a degree will be advantageous.
• At least 3 years of experience in the management of mechanical and electrical systems, Large commercial Grade A building experience is a FULL REQUIREMENT.
• Experienced in Green Mark processes.
• Able to read and understand technical/structural drawings, e.g. as-built drawings is an absolute REQUIREMENT.
• Good interpersonal and communication skills
• Independent, resourceful, self-motivated, result-oriented, and a team player who is able to work well under pressure in a fast-paced environment.
• Versatile and quick in analyzing and resolving problems within given deadlines.
• Familiar with statutory requirements on building services, facility operations, maintenance, and safety.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Responsibilities:

Facility Setup and Infrastructure -

• Oversee the selection and setup of production line within the existing facility.
• Ensure infrastructure meets required quality and regulatory standards.

Project Planning and Execution -

• Develop comprehensive project plans, timelines, and budgets in collaboration with the WW programme management team.
• Define project scope, objectives, and deliverables in collaboration with each functional manager.
• Identify key milestones and ensure on-time, on-budget completion.

Process Development -

• Establish and document standardized production processes & Implement lean manufacturing principles to maximize efficiency.
• Collaborate with WW team to tailor and transfer WW standard production process for local use.
• Ensure that Make-To-Order processes are optimized to meet global customer demands efficiently, including availability and use of loaners.

Team Leadership -

• Ensure the training and management of cross-functional teams, including production staff, engineers, production planning team, etc are conducted and certified competent.

Stakeholder Management -

• Collaborate with internal and external stakeholders, including suppliers, customers, and WW team & Provide regular project updates to them.

Operational Readiness -

• Conduct test runs and process validations before full-scale production.
• Develop operational protocols & prepare for long-term operational sustainability and scalability, integrated into the existing operational model and activities.

Make-to-Order (MTO) Operations -

• Implement and manage Make-To-Order production workflows to fulfill custom orders efficiently.
• Coordinate closely with sales and customer service teams to meet diverse global customer requirements.
• Ensure timely delivery of high-quality, customized avionics equipment to international customers.

Requirements:

• Degree in Engineering, Operations Management, or Project Management, or a related field
• Minimum 5-8 years working experience in equivalent function
• Knowledge of business operations in an industrial environment with strong analytical skills
• Proven experience in project management in a worldwide matrix environment
• Demonstrated leadership in setting up new production facilities and operations, managing direct/indirect cross-functional teams
• Excellent communication, problem-solving and stakeholder management skills
• Able to attend virtual meetings after office hours (With French counterparts)

Other information:

• 1 Year Contract
• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm
• Company shuttle bus service is provided from designated MRT stations

Job Scope

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace

Job Requirements

• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills

Location: The Upper House Grill and Bar (Funan)

Key Responsibilities

1. Operational Management:Support the Operations Manager in overseeing daily restaurant operations to ensure efficiency and exceptional service.
   Monitor all departments, including kitchen, service, and bar, to maintain smooth coordination and high performance.
   
2. Staff Supervision and Training:Assist in recruiting, training, and mentoring staff to deliver excellent service and maintain operational standards.
   Schedule shifts and manage employee performance, ensuring compliance with company policies.
   
3. Customer Experience:Address customer concerns and feedback promptly to ensure satisfaction and loyalty.
   Uphold and enhance the restaurant's reputation by maintaining a welcoming and professional atmosphere.
   
4. Inventory and Resource Management:Assist in managing inventory levels, including food, beverages, and supplies, to avoid shortages or overstocking.
   Collaborate with suppliers to ensure timely delivery of high-quality ingredients and materials.
   
5. Financial Oversight:Monitor daily financial operations, including cash flow, budgets, and expense management.
   Prepare and analyze sales and performance reports to identify trends and areas for improvement.
   
6. Health and Safety Compliance:Ensure compliance with all health, safety, and sanitation standards.
   Regularly inspect the premises and equipment to maintain a clean and safe environment.
   
7. Event Coordination:Assist in planning and executing special events, promotions, and private bookings to drive revenue and attract customers.
   
8. Problem Solving:Act as a point of contact for operational issues and resolve them effectively in the absence of the Operations Manager.
   

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3-5 years of experience in restaurant operations or hospitality management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of food and beverage industry trends and operational best practices.

Preferred Qualifications:

• Experience in managing upscale dining establishments.
• Familiarity with Burmese, Thai, and grill-and-bar cuisine operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

The incumbent will be responsible for providing technical support leading MHI-AP’s efforts as a regional after-sales service hub to expand the refrigeration system market in Southeast Asia.

Roles & responsibilities

After Services Sales

• Provide technical support in details to customers.
• Educate/support local service partners in Southeast Asia including Singapore, Indonesia, Thailand and Vietnam
• Promote after sales service activities for existing and potential customer’s refrigeration systems.
• Manage the sub-contractor organization
• Manage the service/maintenance support system.
• Trouble shooting engineering matter support

HR Management

• Lead, evaluate and develop the Refrigeration System BU engineers, including direct instructions on service activities to team members;
• Manage the supervisory service arrangement to customers’ sites to facilitate execution of works.
• Support the manager to assign engineers to specific service project, arrange/adjust engineers’ schedule.

New Business Development

• Promote after sales service business in Southeast Asia in cooperation with Mitsubishi Heavy Industries Thermal Systems, Ltd. (MTH).
• Support an engineering matter for new sales to receive new refrigeration system orders.

Job Requirements

• Bachelor’s Degree in Engineering, Business
• Minimum 3 years experience as service engineer of chiller systems
• A wide range of knowledge on sales activities and engineering functions
• Multi-year experience on sales and/or commercial in large plants, such as refrigeration units and power generation plants
• Ability to coordinate between MTH Japan and MHI-AP
• Able to work under pressure
• Chiller operation, maintenance, and trouble shooting
• Broad and deep knowledge of chiller system products handled by MTH
• Effective communication skills (written and spoken) to interface with parties both inside and outside the organization, overseas and Japanese customers and Mitsubishi group counterparts such as MTH Japan with Japanese language and English
• Japanese Language Proficiency of JLPT N1 is required as there will be frequent correspondences with counterparts in Japan
• WSH Knowledge

Regular Responsibilities

• To organise and manage matters relating to correspondences and reports within the Service Division - Business Centre Asia
• Organizational duties including but not limited to Powerpoint presentations, memo preparations, management statistics and evaluations within the Service Division.
• Back office system (SAP) organization and maintenance
• Handling of customer complaints
• Training co-ordination within the Service Division
• Organization and maintenance of customer contracts.
• Planning and organization of on-site customer management meetings and reviews.
• To handle other matters related to Service Division as and when such matters arise.

Minimum Requirements

• Good command of both written and spoken English
• Good computer skills, i.e. Microsoft Office, etc
• Responsible and detailed orientated
• Good personality and strong interpersonal and communication skills
• German language and SAP S4/Hana knowledge of advantage

• Secure recurring revenue streams through upselling reliability services contracts to existing and new customers across all end markets.
• Coordinate with end market sales teams and service teams to achieve country service sales targets.
• Update sales opportunity information accurately and regularly into Rotork sales management system (CE) ensuring accurate reporting and order input forecasting.
• Educate, coach and mentor others to effectively and confidently sell all Service products.
• Work in partnership with end markets sales team to target and access new markets and customers.
• Carry out sales activity with customers including site surveys, sales support, contract negotiation, product presentations and seminars.
• Provide insights into market trends, competition and customers’ needs.
• Be prepared to travel as needed (national and international) to achieve the sales targets and growth opportunities in the country

Job Objectives

The Operations Manager is responsible for overseeing the day-to-day operations of the Club, ensuring efficiency, productivity, and profitability. This role involves managing staff, optimizing processes, and implementing strategies to improve operational performance. The Operations Manager works closely with Director of Food and Beverage to align operational activities with the Club’s goals and objectives. Deputized the duty of the Director of Food and Beverage in his absence.

Job Descriptions

Operational Management:

• Oversee and manage the daily operations of the Club, ensuring smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve productivity and efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Report to Senior Management on the weekly progress with regards to the Sales KPIs.
• Coordinate and supervise the work of various departments to ensure seamless operations.
• Take charge of all curated events for members by the Director of Food and Beverage to ensure the participation and execution are given to drive the success of the events.

Staff Management:

• Recruit, train, and manage a team of employees, fostering a positive and productive work environment.
• Conduct regular performance reviews, provide feedback, and implement development plans for staff.
• Ensure that staff adhere to company policies and procedures, and maintain high standards of quality and service.
• Address and resolve any issues or conflicts that arise within the team.

Process Optimization:

• Identify and implement process improvements to streamline operations and reduce costs.
• Utilize data and analytics to monitor performance and make informed decisions.
• Implement and manage systems and tools to enhance operational efficiency.
• Continuously evaluate and update operational processes to keep pace with industry trends and best practices.

Financial Management:

• Develop and manage the operational budget ensuring cost control and maximizing profitability.
• Monitor expenses and implement cost-saving measures where possible.
• Prepare financial reports and forecasts for senior management.
• Oversee procurement and inventory management to ensure optimal stock levels and cost efficiency.

Customer Service:

• Ensure that customer service standards are consistently met or exceeded.
• Address customer complaints and feedback in a timely and effective manner.
• Implement customer service initiatives to enhance the customer experience.
• Monitor customer satisfaction levels and make improvements as necessary.

Compliance and Safety:

• Ensure compliance with all relevant regulations, laws, and industry standards.
• Implement and enforce health and safety policies and procedures to create a safe working environment.
• Conduct regular audits and inspections to identify and mitigate potential risks.
• Ensure that all staff are trained in and adhere to safety protocols.

Strategic Planning:

• Work with senior management to develop and execute operational strategies that align with the company’s goals.
• Participate in long-term planning and contribute to the overall strategic direction of the organization.
• Identify new business opportunities and potential areas for growth.
• Lead or participate in cross-functional projects and initiatives.

Qualifications & Experience:

• Degree or Diploma in Hospitality Management or equivalent
• At least 5 years' relevant experience in a similar capacity
• Proven experience handling multiple outlets in a similar capacity in a large scale F&B Operation.
• A good leader with excellent communication skills
• Ability to uphold good service standards at all times
• Strong leadership and management skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with strong problem-solving skills.
• Proficiency in using operational management software and tools.
• Excellent communication and interpersonal skills.
• Financial acumen and budgeting experience.

Personal Attributes

• Results-driven and proactive.
• Detail-oriented and committed to excellence.
• Adaptable and able to thrive in a fast-paced environment.
• Strong decision-making capabilities.
• May require working extended hours, including evenings and weekends, depending on operational needs.
• By excelling in this role, the Operations Manager will ensure that the organization runs efficiently, meets its goals, and delivers high-quality service to its members and guests
• 5-day work week (Inclusive of weekend/public holidays)

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

Job Descriptions:

• Conduct regular checks to ensure building facilities are maintained at high standards
• Carry out minor repairs / trouble shooting works
• Attend to tenants’ requests for maintenance related matters
• Able to carry out works (e.g. painting, carpentry work etc. when necessary)
• Perform any other duties as assigned

Job Requirements:-

• NTC 2/3 or NITEC in Mechanical / Electric / Building
• Computer skills in MS Words and Excel
• At least 1-year relevant working experience in maintenance of M & E systems and building facilities and implementing improvement works

We regret that only shortlisted candidates will be notified.

• Central work location
• Opportunities to learn and grow

Our client is hiring an Associate to join their Global Fund Operations team. The role involves managing Hedge Funds trades and transfers, encompassing front office, middle office, and settlement functions. Responsibilities include processing trade orders, verifying documents, handling cash and transfer requests, settling transactions, managing corporate actions, investigating reconciliation breaks, and minimizing errors.

Our Ideal Candidate:

• 2+ years of relevant banking experience with strong knoweldge of Hedge Funds
• Diploma or Degree in Business, Finance, or Economics

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for an Operations Executive to join our fast growing team. The ideal candidate will be responsible for supporting the daily operational activities, ensuring smooth and efficient operations across various functions, including inventory management, store operations, logistics, and customer service. This role involves coordinating with internal teams and external partners to optimize processes, enhance the customer experience, and achieve organizational goals

You will also be responsible for:

• Operational Support:
  Assist in managing daily operations across retail stores and online channels to ensure consistent and efficient execution.
  Coordinate with store teams to address operational issues, including staffing, inventory, and customer service challenges.
  Monitor and support adherence to company policies and procedures to maintain high operational standards.
• Inventory Management:
  Support inventory control processes, including stock replenishment, transfers, and adjustments.
  Conduct regular inventory audits and reconcile discrepancies to ensure accuracy and availability.
  Collaborate with the supply chain team to forecast inventory needs and manage stock levels effectively.
• Logistics and Distribution:
  Coordinate logistics and transportation activities to ensure timely and accurate delivery of products to stores and customers.
  Manage relationships with logistics providers and monitor their performance to ensure high service quality.
  Assist in optimizing distribution processes and identifying opportunities for cost reduction and efficiency improvements.
• Store Operations:
  Support store operations by assisting with visual merchandising, store layout, and in-store promotions.
  Monitor store performance metrics, including sales, customer foot traffic, and operational efficiency.
  Assist in managing store-level issues and support the implementation of operational improvements.
• Customer Service:
  Assist in addressing customer service issues related to orders, returns, and in-store experiences.
  Collaborate with the customer service team to resolve complaints and enhance customer satisfaction.
  Implement initiatives to improve customer service and operational support.
• Process Improvement:
  Identify and implement process improvements to enhance operational efficiency and effectiveness.
  Support the development and maintenance of standard operating procedures (SOPs) for various operational functions.
  Analyze operational data and metrics to identify trends and areas for improvement.
• Vendor and Supplier Management:
  Support vendor and supplier management activities, including order placement, performance monitoring, and issue resolution.
  Maintain strong relationships with vendors and suppliers to ensure reliable service and product quality.
  Assist in evaluating and selecting suppliers to meet operational and quality standards.
• Reporting and Documentation:
  Prepare and maintain reports on operational performance, including sales, inventory levels, and customer service metrics.
  Document operational processes and procedures to ensure consistency and compliance.
  Assist in preparing reports and presentations for management review.
• Cross-Functional Collaboration:
  Work closely with other departments, including sales, marketing, and finance, to support overall business objectives.
  Participate in cross-functional meetings to provide operational insights and contribute to strategic planning.
  Support special projects and initiatives as required by the operations manager or director.

We would want to speak with you if you are / have –

• Bachelor’s degree in Business Administration, Retail Management, Operations Management, or a related field.
• 1-3 years of experience in operations, retail management, or a related role, preferably within the fashion or retail industry.
• Strong understanding of retail operations, inventory management, and logistics.
• Excellent organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with retail management software (e.g., POS systems, ERP systems).
• Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.

It would be great if you have:

• Experience with retail management systems and inventory software.
• Knowledge of visual merchandising and store layout best practices.
• Familiarity with data analysis and reporting tools.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Understand all aspects of restaurant service and understand how each role contributes to the overall dining experience
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Be willing to assist colleagues and step in wherever needed to ensure that guests receive the best possible service at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
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With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are seeking qualified high performing professionals to join in our Assurance (IPO) service line. You will be involved in providing assurance services (IPO) to our global clientele. You will have the opportunity to develop your technical knowledge and work with businesses across multiple industries.

Responsibilities:

• Lead and manage fieldwork on client sites including liaising with other departments to ensure the smooth delivery of the audit process.
• Review and evaluate risk, document and assess key controls, document and assess process flows and identify significant accounting issues.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Identify, prepare and participate in proposals for new clients and projects.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement
• Identify areas requiring improvement in the clients business processes and possible recommendations and prepare and deliver Management Letter to be provided to the client.
• Coach other team members through sharing experience and knowledge appropriately.
• Adhere to the highest degree of professional standards and strict client confidentiality.
• Be an advisor to newly public and private clients to assist with accounting, financial reporting and internal control matters, among other areas.
• Stay connected to market trends to think through future innovative solutions
• Guide integration of overseas resources to drive efficient execution.
• Develop, maintain and leverage internal contacts.

Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• At least 3 years of external audit experience
• Good command of the English language
• Recognised team leader with good interpersonal skills
• Proactive in problem-solving and client management
• Experience in financial reporting and SEC requirements of IPOs an advantage

Job Description

• To ensure given KPI are met timely and effectively
• Providing administrative, planning, organising, controlling, discipline and training functions of his departments.
• General administration, supervision and control of Supervisor and staff under the department
• Follow up with customer’ vendor and./or authorities for required task to be performed/ supported
• Co-ordinating with other sections and departments to ensure equipment are released from operation for maintenance.
• Ensuring that safety rules and regulations are complied with.
• Ensuring all mechanics are adequately trained and have refresher training.
• Ensuring that work is performed as planned or scheduled and to meet all daily/ preventive maintenance
• Ensuring the upkeep of his department’s equipment, tools and vehicles.
• Raise Asset Disposal Application (ADA) for unserviceable equipment and follow up on the update the inventory list.
• Ensure sufficient tools/ special tooling and spares are required for maintenance and ensure PR is raised and follow up if required
• Coordinate the purchase of new equipment for SIAEC.
• Ensure new Ground Support Equipment are inducted through the correct process.
• Highlight and Coordinate with GSE in-charged for other necessary matters.
• Such other duties as assigned to him by the Ops Manager

Job Requirement

• Diploma / Degree in Engineering/ Aviation/ Mechanical or related field with minimum 2 years experience in Operations/ Aviation
• Experience in managing ground equipment will be advantageous
• Proficiency in Excel/ Words/ Point and any other will be an advantage
• Possess Class 3 driving license will be a plus

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

About the Company & Brand Background

Suu Balm is a uniquely differentiated range of skincare products for people with dry, itchy, sensitive or eczema-prone skin developed at one of the world's leading dermatology hospitals.

We offer an exceptional skincare range meticulously crafted by an expert dermatologist at the National Skin Centre in Singapore.

Currently, Suu Balm has made its mark in over 10 countries across Asia, the UK, and Ireland, with an impressive global sale of over 2 million tubes sold. As we continue to experience remarkable growth and expansion, we warmly welcome talented and enthusiastic individuals to be part of our team.

Company highlights:

• Grow with us, grow within: We believe in helping our people reach their full potential. In our fast-paced environment, you'll develop personally and professionally, making a real difference along the way.
• Great culture: We believe that open communication, collaboration, and mutual respect are essential for creating a positive and productive work environment. We celebrate success, embrace diversity, and empower each team member to contribute their best.

What We Offer

The versatility and vast opportunities: As a rapidly expanding and dynamic company, you'll experience an environment that fosters quick learning and personal development. You'll be entrusted with significant responsibilities, enabling you to truly influence and drive the business forward.

The steadfastness of an empowering, purpose-driven company: Suu Balm is dedicated to making a meaningful and positive difference in the world. We firmly believe that everyone should embrace their uniqueness with confidence, and our passion lies in developing products that enable people to achieve just that.

The Opportunity:

We are excited to offer a fantastic internship opportunity for 6 months. If you're looking to gain valuable experience and can commit to the full program, we encourage you to apply!

You will be part of a dynamic retail business environment and support sales distribution and brand building activities for channel expansion within Singapore. During this internship, the candidate will also gain good exposure with hands-on working experience to key account management in a local retail FMCG business and deliver brand objectives. This will be a hybrid role where the intern will be require to be on field visits, as well as work in the office.

In this role, your tasks could include:

• Assist in the development of business strategies by using data and statistical analysis to Identify trends and market opportunities.
• Assist with the setup/intergration of new merchandising application
• Work closely with Key Account Manager to ensure successful listing of new products into retail stores
• Weekly/Bi Weekly store visits to check out retail stores & report on competitor’s marketing & retail presence
• Weekly/Bi Weekly store visits to talk to relevant store management to get retail feedback + survey.
• You will also be responsible for any other projects or tasks that may arise.

Requirements:

• Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
• Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
• Possesses cross-cultural awareness and high emotional intelligence.
• Articulate, with the ability to work in a fast-paced environment.
• Good balance of a professional attitude while having fun.
• Strong desire to learn along with a strong sense of ownership.
• Must be able to commit to a 6-month internship.

IT Ops (60%)

• Provide IT onsite/remote support to all users when necessary. Liaise with vendors for support.
• Investigate, troubleshoot and resolve IT hardware/software-related issues.
• Monitor and maintain computer systems and networks.
• Assist in the procurement and issuance of IT equipment / software / licenses.
• Maintain routine housekeeping and asset inventory of all IT equipment, software, and other applications.
• Assist to maintain IT-related documents, including IT maintenance contracts and the organisation’s IT policies and procedures.
• Participate and support the organisation’s digitalization and cybersecurity projects.
• Provide induction for new joiners on IT related matters.
• Any other IT related duties assigned by the management.

Facility Ops (40%)

• Monitor service request and progress through Power App raised by centres.
• Assist Facility Manager in maintaining Lease, and FM related contracts management.
• Participate and support the organisation’s workplace safety and health projects.
• Any other Facility related duties assigned by the management.

Requirements

• Minimum Diploma in Computer Studies or its equivalent.
• Minimum 2 years of relevant working experience in both IT and Facility management.
• Good experience with Windows, Office 365 applications and Windows networking
• Knowledge in Power Apps and Power BI is an added advantage.
• Passionate about leveraging technologies to help in improving the organization’s efficiencies and productivity

Job Scope

We are looking for Sales Operations Management Assistant at a senior level to oversee daily business operations and provide overall strategic direction. The individual will be responsible for setting strategic goals and objectives, supervising daily activities, monitoring performance, and driving business growth.

Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.

Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Must have a flair for Indian food and do food testing every day and must have the ability to assess the taste of the food and able to give constant opinion about the food to the cook from the customers stand point.

Should be able to purposefully guide business operations and employees to achieve organizational goals and objectives. Ultimately, the person must possess a strong strategic mind and exceptional people skills. Should have a good understanding of consumer behavior, be up-to-date on market trends and continuously monitor competitor activity. You will also be responsible for conducting research, analysing data, developing go-to-market strategies and reporting on brand performance.

As online Sales is one of the main source of revenue for the company, the job requires creating marketing campaigns and strategies, as well as online marketing and social media strategy. Overseeing customer service provided via social media GRAB FOODPANDA and other on line food delivery. Analysing data to determine whether social media campaigns have achieved their objectives.

Job Requirements:

Leading and managing restaurants

Restaurant marketing strategies

Overseeing food quality

Developing menus

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Liaising with customers, employees, suppliers, licensing authorities and sales representatives

Making improvements to the running of the business and developing the restaurant.

Bachelor’s degree in any field / Master's degree preferred.

Willing to give 100% dedication to the successful operation of the business.

Experience in bulk food production is a must – at least 2000 pax’s per meal.

Must have a relevant knowledge and experience in purchases of raw material from Indian and Sri Lanka.

Should possess knowledge and experience in inventory management and their by able to formulate and implement food costing

Strong communication, interpersonal, and presentation skills.

Exceptional customer service skills, leadership skills

Executive decision-making skills.

Strong strategic and analytical mindset.

Should Possess strong negotiation skills to convert leads to business

Exceptional business acumen.

Maintaining inventory of ingredients and other supplies and ordering new stock as required. Must possess strong knowledge about EOQ, and other inventory / stock related techniques.

The ability to work in a fast-paced environment.

The ability to work as part of a team.

Excellent organizational and problem-solving skills.

Checking in on dining customers to enquire about food quality and service.

Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Monitoring the restaurant’s cash flow and settling outstanding bills.

Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving customer complaints in a professional manner.

Ensure that NEA regulations and other industry related regulations are followed in the preparation of food and the daily operation.

Direct and control the work and resources of the company

Fluent in English and able to speak Indian languages of Tamil & Malayalam

Willing to travel to India for procurement and business expansion related trips.

Researching and analysing consumer behaviour, market trends and competitor activity. Planning and executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs in online platforms and other delivery partners portals on a regular basis.

Role Overview:

The Channel Operations Executive is responsible for providing administrative support in live streaming and new media projects. This includes managing project plans, coordinating internal and external teams, and assisting in marketing activities to ensure the smooth execution of campaigns and initiatives.

Key Responsibilities:

• Monitor live broadcasts to ensure a smooth experience, aiming to increase viewer engagement, likes, gifts, and interaction between mentors and viewers.
• Collect and analyze key data such as live broadcast statistics, subscription changes, and gift income, and implement measures to optimize performance.
• Create promotional videos and edit/upload content as required.
• Manage online groups on the company’s platform to foster community engagement.
• Assist with online sales activities and other related tasks.
• Undertake additional responsibilities as assigned.

Requirements:

• Bachelor’s degree or higher (fresh graduates are encouraged to apply).
• Proficient in video and image editing tools (e.g., Jianying, Photoshop).
• Strong team player with a goal-oriented mindset, particularly in achieving sales and engagement targets.
• Creative and enthusiastic about the financial and investment industry.
• Demonstrates strong learning ability, excellent communication skills, logical thinking, and resilience under pressure.

If you lack experience but are eager to learn and passionate about the stock market and financial industry, we encourage you to apply and grow with us.

Company Platform, HOMILY LINK: https://web.homilychart.com/hljw/productdownload

• Central work location
• Opportunities to learn and grow

Our client is hiring an Associate to join their Global Fund Operations team. The role involves managing Hedge Funds trades and transfers, encompassing front office, middle office, and settlement functions. Responsibilities include processing trade orders, verifying documents, handling cash and transfer requests, settling transactions, managing corporate actions, investigating reconciliation breaks, and minimizing errors.

Our Ideal Candidate:

• 2+ years of relevant banking experience with strong knoweldge of Hedge Funds
• Diploma or Degree in Business, Finance, or Economics

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Manager immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Perform miscellaneous job-related duties as assigned.