Our client is the world’s largest independent aerospace distribution company. Currently, they are seeking for Operations Lead to perform a wide variety of general warehouse and material handling activities.

The Operations Lead provides daily leadership and support to a team of Operations Associates, under the direction of the Supervisor. Operations Leads are “hands-on” and perform a wide range of work to ensure the successful handling of goods passing through the warehouse. They are the “go-to person” for operational questions and replace the supervisor in their absence. In doing so, they ensure efficient handling of daily operations.

Operations Leads may rotate as needed to ensure that products and orders are processed accurately and efficiently. This will be at Inbound, Outbound and Inventory control. In performing these duties, he/she may be required to operate material handling equipment such as forklifts, trolleys, pallet trucks, automated packing machines and other warehouse equipment to move products and parts. In the role you will be part of testing, training and ongoing projects.

JOB DIMENSION (SCOPE)

• Perform a wide variety of general warehouse and material handling activities towards for the overall goals of ensuring the successful receipt, coordination, and safety of goods coming through the warehouse and that orders arrive and are dispatched on time to the appropriate destinations, in the expected quantities
• May specialize in one or more department functions such as Inventory Control, Order Processing, or Transportation or may rotate as needed to ensure that products and orders are received, stocked, picked, packed, verified, labeled and shipped accurately and efficiently to meet customer and business needs
• May be required to operate material handling equipment such as forklifts, hand trucks, pallet jacks, stock picking machines, automated packaging machines, and other warehouse equipment to move products and parts.

JOB REQUIREMENTS

• Has at least 5 years of relevant work experience in logistics management in a warehouse (experience in aviation industry would be an advantage)
• Is customer-focused
• Has a proactive and problem-solving mindset
• Has experience with data entry, WMS and general software packages
• Possesses good communication skills (oral and written)
• Fluent in English

Role

The Operations Executive/Senior Executive is responsible for managing the day-to-day operations of the home personal care service provided to clients. This includes ensuring the efficient delivery of high-quality care, compliance with regulatory standards, and effective coordination of community caregivers, resources, and client needs. The role demands strong organisational skills to ensure smooth operations, community caregivers’ performance, and client satisfaction.

Key Responsibilities

Operational Management

- Oversee the smooth running of home personal care operations, ensuring that services meet both CWA standards and client expectations.

- Coordinate schedules for caregivers and other personnel to meet client needs, ensuring adequate staffing levels.

- Monitor and track daily service delivery, ensure timely visits and adherence to care plans.

- Maintain proper documentation of client care, community caregivers’ schedules, and service records.

Staff Management and Coordination

- Supervise and support community caregivers, ensuring they adhere to CWA policies and provide high-quality care.

- Coordinate training sessions, ensuring community caregivers are fully trained and prepared to meet client needs.

Recruitment & Onboarding

- Assist in the recruitment process, onboarding, and orientation of new community caregivers, including candidate screening.

Service Quality Management and Compliance

- Ensure that all home personal care services are delivered in compliance with relevant healthcare regulations / standards, and CWA policies.

- Review of SOP(s) regularly to ensure accuracy and relevance, making necessary updates as required.

Client Relationship Management

- Act as the primary point of contact for clients, families, and community caregivers, addressing concerns, feedback, and inquiries promptly.

- Proactively identify opportunities to improve service delivery and enhance client satisfaction.

Administration Support

- Assist with filing documents, maintaining accurate records, and organising client and family caregiver data in both digital and physical formats.

- Manage Case Management System (CMS) for home personal care service.

- Timesheet Management: Ensure the timely collation and submission of caregiver timesheets for payroll processing, resolving discrepancies where necessary

- Payment Collection: Assist with collection of cash payments from clients, requiring individual to liaise with clients on their payment or arrange with them on payment methods.

Other Duties

- Project Management: Participate in department initiatives and projects aimed at improving operational efficiency, caregiver performance, and client satisfaction

- Any duties that may be assigned from time to time

Requirements:

- Degree in Business Administration, Healthcare Management or related field.

- Minimum 1-2 years of experience in a community health or home care setting and understanding of home care services.

- Strong communication skills in English and Mandarin, with the ability to liaise with clients, caregivers, and other departments effectively

- Able to manage multiple tasks and responsibilities simultaneously

- Quick to adapt to changes

- Proficient in Microsoft Office 365 and other office management tools

- A caring attitude with a desire to make a positive impact in the lives of elderly, disabled, or ill individuals

Specific Job Role/ Scope - Cross Trade

• To handle & co-ordinate cross-trade shipment.
• Support cross trade shipment from 4 business units.
• Support creation of cross trade job in system.

Specific Job Role/ Scope - Export OPS

• Daily export shipment execution.
• Supervise shift operations & troubleshooting of shipments.
• Support future night AOG activations from BD.

Responsibilities and Duties:

• Receive job activation from client/ other departments through email.
• Co-ordinate with respective sales/ origin/ destination oversea agents and clients (could be base in SIN or overseas)
• PO chase, and detailed needed such as cargo ready take/ pick up date/ flight details.
• Vetting and send draft pre-alerts to oversea agents and client for approval.
• Checking, monitoring of air shipment uplifting/ arrival and sea vsl sailing/ arrival.
• Follow up with shipment and sent to client POD/PRO upon receipt from overseas agents.
• Update monitoring chart on each event/ activity and prepare sequence of event report if required.
• To update and maintain sales and/ or client's SOP.
• To create shipment through our in-house computer system.
• Any ad-hoc task assigned.

Responsibilities and Duties: Export OPS

• Execute export shipments (Consol/ Direct).
• Scan pre-alert to oversea agent/ AWB to direct shipper.
• Submission of FWB/ FHL promptly.
• Liaising with E-CR personnel for customer shipment related.
• Liaising with warehouse personnel for cargo related.
• Liaising with terminal personnel for lodge in of cargo.
• Handle night phone enquiries.
• Follow up with email correspondence from internal/ external stakeholders.
• Compliance with shipment requirements.
• To check daily uplifting of shipments
• Reporting of Offloading Report/ Follow up on Cargo Irregularities
• Oversee daily trucking service

Additional Task (if any):

• Sharing of shipment discrepancies with suggestions/ improvements.
• Perform STM trucking functions.
• Perform weekends / PH when required.

Job Requirements:

• At least 2-3 years of working experience in air/ sea freight handling

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Job Key Responsibilities：

· Managing the day to day Operations.

· Lead / Manage a team of Consultants and Therapists.

· Motivate and coach staff for better performance

· Maintain and update Customer database.

· Drive Sales into the shop through Marketing Support.

· Promote treatments and packages to Customers.

· Maintain the outlet overall presentation and responsible for the outlet Sales and Revenue

· Lead the Outlet Team in achieving Outlet Sales Target and productivity

· Achieve Personal Sales Target

· Evaluate progress against Sales Target, identify and implement the solutions

· Responsible for daily outlet operations such as handling of customer complaints, motivate staff morale, provide guidance & coaching to staff, etc

· Train, mentor and coach outlet staff to develop and maximize their performance

Job Objectives:

• Lead and work with all stafts to ensure that all business run efficiently and effectively
• Execute different business strategies to support company growth
• Oversee employee performance and development
• Evaluate business performance, productivity and competitiveness
• Manage costs, budgets and revenue efficiently

Requirements:

· Personal monthly sales achievement

· Possess Results Driven Attitude

· At least 1 year above relevant working experience, prefer managerial staff specialize in Retail Sales or Service Industry experience.

· Results and service oriented.

· Motivated, Sales driven and dynamic individuals.

· Strong leadership management and interpersonal skills.

· Good communication skills and Positive attitude.

· Willing to work long hours.

· Full time position.

Key Responsibilities

• Customer Interaction: Engage with customers to assess their needs and preferences. Provide personalized recommendations to enhance their experience.
• Sales Growth: Actively contribute to increasing sales by identifying opportunities and promoting products or services to both new and existing customers.
• Team Development: Train and guide staff effectively, enhancing the overall capabilities of the team. Foster a collaborative environment that encourages learning and development.
• Flexible Availability: Be available to work night shifts until midnight, as well as all weekends and public holidays. Flexibility for ad-hoc shifts is also required.
• Customer Base Management: Utilize your existing customer base to drive sales and foster relationships that benefit both the customers and the company.
• Experience: Proven experience in customer service or a related field, with a strong understanding of customer needs and sales techniques.
• Customer Service Skills: Excellent interpersonal skills with the ability to communicate effectively with customers and team members.
• Sales Acumen: Demonstrated ability to achieve sales targets and contribute positively to the company's revenue.
• Training Ability: Experience in training or mentoring staff is preferred, with a passion for developing others.

Key responsibilities

• Greeting and seating customers
• Presenting menu with recommendation on promotions/food and beverage pairing
• Serving the food and beverages
• Perform cashiering duties
• Attend to customers' request and feedback promptly and professionally
• Maintaining cleanliness of tables and other dining areas

Requirements

• Able to start work in Jan 2025
• Candidate should be able to work 5/6 day per week on rostered shift during outlet operational hours
• Friendly personality
• Good communication skills
• Knowledgeable in alcoholic beverages

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

- Provide customers with correct skin analysis and care knowledge

- Promote and provide customers with the latest product or treatment information

- Provide professional medical beauty advice, follow up on customer treatment progress and results

- Responsible for managing the daily operation of the store and monthly operating income

- Play a team spirit and work closely with different positions to achieve the company's business and sales goals

- 4 years or more of beauty/luxury management experience

- Have medical beauty knowledge and sales skills

- Have a sense of responsibility, initiative, enthusiasm, carefulness and team spirit

- Maintain a good relationship with customers and provide high-quality customer service

- Put group goals first and play a cooperative spirit

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

GYUKATSU KYOTO KATSUGYU IS HIRING!

Summary and Benefits

• Location: Raffles City Shopping Centre
• 5 days, 44 hours per week
• Sign-on bonus (T&C applies)
• Staff Discount
• Staff incentive program

ROLE & RESPONSIBILITIES

Restaurant Supervisor (Salary: $3,000 - $3,500)

• Responsible for overseeing the daily restaurant activities and operations.
• Managing restaurant staff's work schedules.
• Monitoring inventory and ensuring that all supplies and other restaurant essentials are adequately stocked.
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Support and assist team members in handling guest inquiries and requests.
• Responding efficiently and accurately to restaurant customer complaints.
• Delivering superior food and beverage service and maximizing customer satisfaction.
• Ensure compliance with sanitation and safety regulations.
• Standard service duties

Service Crew (Salary range: $2,200 - $2,900)

• Provides smooth and efficient service at the Restaurant ensuring that standards are always met.
• Presents menu/drinks list, answers inquiries and provides recommendations to guests after assessing their needs and preferences.
• Strives to provide excellent quality service to all guests.
• Takes guest orders and serves without unnecessary delay.
• Be familiar with and have good knowledge of the Outlet’s Menu
• Maintains par stocks of beverages and guest supplies.
• Clears and resets counters or tables.
• Ensures all glasses are well polished.
• Assists in stock inventory and maintains an accurate inventory record.
• Standard service duties.

REQUIREMENTS

• At least 1 year of relevant experience in the F&B industry.
• Min. secondary school education with 'O' level passes
• Able to start work immediately or within a short notice period would be preferred.
• Possess Food safety and hygiene certificate
• Able to work on weekends and public holidays.

**We regret to inform you that only shortlisted candidates will be notified. **

Please click on the APPLY button or send your resume directly to [email protected] with your availability date and expected salary.

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities

• Assist all aspect of the front desk (including check-in/outs)
• Attend to guest’s enquiries, request and complaints in a timely and courteous manner
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation.

Requirements

• Minimum GCE ‘O’ Level and above
• Relevant experience in similar capacity would be an advantage
• Team player, work independently
• Excellent interpersonal and communication skills
• Able to work 3 rotating shifts / Weekends / PH

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Job Responsibility

• Utilize the point-of-sale (POS) system to accurately place orders and assist in serving orders to tables.
• Demonstrate comprehensive knowledge of all menu items offered by the restaurant.
• Confidently present the menu to customers to suggest and upsell various food and beverage options.
• Follow SOP for clearing and resetting tables to ensure a seamless dining experience.
• Maintain a high standard of cleanliness to uphold sanitation and presentation standards.
• Fulfill any other assigned tasks related to service and cleanliness as directed by management.

Requirements

• Good communications skills
• Able to multi-task in a fast paced environment.
• Good understanding of health, safety and food hygiene practices.
• Be able to work well in a team.
• Trustworthy, impartial & maintain high level of discipline & punctuality.

Part-Time Positions:

• Part-time roles available with competitive hourly rates ranging from $12 to $15 commensurate to experience.

Learning and Training Opportunities for career advancement available.

• Barista
• FOH Leadership roles

Job Description

• Provide dedicated support to assigned customers and overseas agents, handling all aspects of sales quotations, RFIs, RFQs, and inquiries related to air freight.
• Arrange air export bookings with airlines and co-loader agents, ensuring accurate and timely scheduling.
• Follow up with clients on shipment progress and updates, manage air export billing, verify invoices, and handle any rate discrepancies.
• Coordinate closely with customers, sales teams, and overseas agents, while liaising effectively with operations teams to ensure smooth shipment arrangements and meet client requirements.
• Proactively address client inquiries, provide solutions for logistics needs, and maintain high standards of customer satisfaction.

Job Description

• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively with air operations and cross-functional teams. Self-motivated, with a team-oriented mindset and a willingness to learn.
• Flexibility to work overtime as needed to meet client and operational demands.
• A minimum requirement of a degree qualification is needed.

Talent Recruitment Pte.Ltd (License No: 24C2338)
Reg: R24123366
Mobile: +65 8168 8648
1 FULLERTON ROAD #02-01 ONE FULLERTON SINGAPORE 049213

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

Job Scope

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Fluency in English and basic Mandarin for effective communication with regional customers.
• Ability to read and type in English, simplified Chinese and traditional Chinese is essential.
• Business understanding, logical thinking, communication, and teamwork skills.

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation

Responsibilities:

· Deliver professional and high-quality service experience.

· Proactively identify customers’ needs and attend to their feedback and challenges in a professional manner.

· Drive efforts to improve operational processes and systems to increase customer satisfaction.

· Work closely with the Enrolment team and provide regular feedback and insights to increase enrolment and retain students.

· Conduct administrative and operational tasks.

· Ensure proper check-in management is practised at the centres.

· Assist with crowd management during peak periods.

· Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

· At least 2 to 3 years of working experience in operations and customer service

· Excellent command of spoken and written English

· Good communication and interpersonal skills

· Highly motivated and positive-minded

· Able to work in a fast-paced environment

· Required to work on one weekend per week (either Sat or Sun)

· Prior experience in the private education industry would be an added advantage

- Lead a team of insolvency professionals in the day-to-day administration of insolvency and corporate restructuring engagements

- Liaise with various stakeholders such as creditors and regulatory bodies relevant to the insolvency engagements

- Support the Liquidator in his investigation into the affairs of wound-up companies and the recovery of assets for distribution

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

We are giving our current senior operations executive more strategic responsibilities and are looking to hire fresh hires to join us some time in Q1 2025 (Fresh diploma and ITE graduates welcome). Promising candidates will be sponsored a local part-time post-graduate diploma or diploma related to the business (e.g. IT, Business Administration, Marketing and Hospitality) in 2025/26.

This year we started our first class training PWDs in the area of tech and are looking at being a more accessible training provider and employer in Singapore and Malaysia. We are an all-inclusive employer and welcome PWDs and school leavers to apply. Mothers who took a long maternity break and are looking for a part-time role with hybrid setup to ease back into the workforce may also apply.

REQUIREMENTS

• Good English communication skills over text or email
• Interest tinkering with technnology tools e.g. GenAI
• Previous internship or part-time work experience of at least 6 months ideal
• ITE or Diploma Certificate
• Passion for education and personal growth

RESPONSIBILITIES

Program Coordination and Execution:

• Coordinate and manage end-to-end operations for training programs, including scheduling, venue arrangements, and material preparation.
• Act as the primary point of contact for trainers, participants, and stakeholders to address queries and concerns.
• Stationed at client premise on-site for a period of time for program execution with transport and food allowance.

Delivery and Innovation:

• Assist in the delivery and innovation of operations for our coaching and training programs.
• Optimise onboarding processes for workshops and programs to ensure a seamless participant experience.
• Use automation tools like Zapier and ChatGPT to improve workflow and service delivery.

Client and Participant Support:

• Prepare and organise detailed notes with AI tools
• Update our student guide and onboarding emails
• Provide customer or client servicing support via text or email, ensuring prompt resolution of queries.

Logistics and Administration:

• Register participants and submit necessary paperwork for SkillsFuture and HRDF claims.
• Oversee logistical arrangements, including delivery and setup of training materials and equipment.
• Ensure lesson materials are printed and sent to local/overseas post.

Stakeholder Communication:

• Liaise with internal teams to confirm program requirements and deliverables.
• Send timely updates and reminders to participants about schedules, materials, and evaluations.

Budget and Inventory Management:

• Assist in tracking program budgets, stationery and ensuring cost-effective use of resources.

OUR CORE VALUES

The following eight values define our culture as a company. This is our TEAM PACT.

1. Trust in the team: “Own and share your zone of genius”
2. Experiment constantly to deliver impactful results
3. Attention to detail (attentiveness)
4. Management by context
5. Passion for education
6. Adaptability and flexibility creates flow
7. Curiosity leads to revelations
8. Teach and document knowledge for sustainability

BENEFITS

• Work Laptop provided (on-loan)
• WFH budget (one-time)
• Annual Mental Health, Dental and Outpatient subsidy (may also be used to purchase personal health insurance)
• NTUC Association & Lifestyle Membership
• Access to free courses from CuriousCore and CC Learning Partners
• 14 days paid annual leave + 4 days self-care leave
• 14 days paid sick leave
• Hybrid work environment (1 or 2 days in office every week)

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

Grab this chance to work at Changi Airport!

Position Summary:

Responsible for handling customer inquiries, office administration and applications for various matters in a timely and professional manner. The objective is to enhance customer satisfaction, foster positive relationships, and support the company’s reputation for excellent customer service.

Requirements:

• Service-oriented & excellent grooming with pleasant disposition

• Proactive and approachable character

• Able to start work immediately