Roles & Responsibilities

1. Manage and create content, visuals, and collateral for marketing campaigns.

2. Create prospect database from multiple sources for demand generation.

3. Online research and B2B prospecting.

4. Create content for social media (digital marketing – YouTube, Facebook, WhatsApp, Instagram)

5. Image and video editing.

6. Respond to customer enquiries and market company products.

7. Update databases and share testimonials/reports with clients.

8. Enhance and update company websites. Monitor enquiries and respond appropriately.

9. Actively market and participate in company and third party seminars and conferences.

10. Formulate and run marketing campaigns.

11. Prompt and effective handling of client queries.

Job Requirement

• Minimum of 3 years of marketing experience.
• Experience in digital marketing/online platform content creation
• Excellent written and spoken English.
• Possess good presentation and interpersonal skills
• Expertise in MS Office, Photoshop, Canva, Adobe and other relevant visual creation software is mandatory.

Other Qualities

• Positive, dynamic and results-oriented
• Hardworking and resourceful
• Pleasant and team player

Other Information

• 5 working days per week
• working schedule: 9.00 am to 06.00 pm.
• Salary: S$2,800/- – S$3,500/- per month
• Location: Bugis.

Interested candidates are requested to send us your resume by emailing [email protected] and mention in the subject Marketing Manager. We regret to inform you that only shortlisted candidates will be notified.

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

Job Description & Responsibilities:

• Provide timely and professional services to customers via various channels, including hotline, email, online chat, WhatsApp, and more.
• Address customer inquiries and escalate issues to the relevant departments for quick resolution, working collaboratively to ensure customer satisfaction.
• Assist with filing and maintaining up-to-date customer documentation as needed.
• Support the registration process and help update the daily sales report.

Requirements:

• Previous customer service experience is preferred.
• Excellent organizational skills with attention to detail.
• Proficient in both English and Mandarin for effective communication with a diverse range of customers.
• Strong knowledge of MS Office (Word, Excel).
• A team player with a friendly disposition who enjoys interacting with people.
• Able to work 5.5 days a week, Tuesday to Saturday, with Sundays and 2 Mondays off.

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organisational skills
• 1 year previous Service desk or equivalent experience
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus
• Comply to process and procedures
• Admiistrative tasks

Summary 

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives. 

Job Responsibilities 

• Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.  
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.  
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.  
• Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events. 
• Maintain a high level of controlling details within the guest areas. 
• Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.  
• Prepare the annual capital and operating budgets for the Department.  
• Ensure that all potential and real Hazards are reported immediately and rectified. 
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.  
• Assist in safety and emergency training for all employees. 
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees. 
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others. 
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution. 
• Perform other duties as directed by the General Manager. 

Work location: Changi Airport

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

· Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;

· Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

· Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems

· Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

· Invoice checking, including those for lounge each month

· Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

· The requirement for an Airport Security Identification Card issued by Changi Airport;

· Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

· Working knowledge of the airline's DCS, GDS & CRS with Sabre is an advantage

(Only shortlisted applicants will be contacted for an interview)

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Summary:

Support marketing strategies, branding, and customer engagement initiatives effectively.

Job Responsibilities:

• Develop and execute marketing strategies to attract and retain customers.
• ⁠Build strong branding and positioning through offline and digital campaigns.
• Write engaging copy for marketing materials.
• ⁠Analyze market trends and competitors to improve strategies.
• ⁠Manage digital platforms, including corporate website and social media.
• ⁠Coordinate with internal teams and business partners.
• ⁠Handle video production, from filming to editing.
• ⁠Support ad-hoc marketing projects assigned by the Director.

Job Requirements:

• Diploma in Marketing or related field with at least 1 year of experience (Entry-level candidates are welcome).
• Proficient in Microsoft Office, Canva, InShot, and similar editing tools.
• ⁠Professional, dynamic, and adaptable with excellent interpersonal and communication skills.
• ⁠Proactive, self-motivated, and a positive team player.
• ⁠Bilingual in English and Mandarin (to liaise with Mandarin-speaking customers); additional language skills are a bonus.

Join us to make an impact in the beauty industry while growing your skills and career!

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for a highly organized and detail-oriented Marketing Manager to join our fast growing team. The ideal candidate will be responsible for developing and executing marketing strategies to drive brand awareness, engagement, and sales for a consumer footwear brand. This role involves managing marketing campaigns, analyzing market trends, and collaborating with various teams to ensure that marketing initiatives align with the brand’s overall objectives. The Marketing Manager will play a crucial role in enhancing the brand’s presence in both digital and traditional marketing channels.

You will also be responsible for:

• Marketing Strategy and Planning:
  Develop and implement comprehensive marketing strategies to drive brand growth and achieve business objectives.
  Conduct market research to identify trends, customer preferences, and competitive landscape.
  Create and manage annual marketing plans and budgets, ensuring alignment with brand goals and financial targets.
• Campaign Management:
  Plan, execute, and monitor marketing campaigns across various channels, including digital, social media, print, and events.
  Develop creative briefs and collaborate with internal teams and external agencies to create engaging content and materials.
  Measure and analyze campaign performance, using data to optimize strategies and achieve desired outcomes.
• Brand Development and Positioning:
  Enhance and maintain the brand’s image and positioning in the market, ensuring consistency across all marketing materials and channels.
  Develop and execute strategies to increase brand awareness and loyalty among target audiences.
  Oversee the creation and management of brand guidelines to ensure cohesive messaging and visual identity.
• Digital Marketing and E-Commerce:
  Manage digital marketing efforts, including SEO, PPC, email marketing, and social media campaigns.
  Collaborate with the e-commerce team to optimize online sales strategies and drive traffic to the brand’s website.
  Analyze digital marketing metrics and leverage insights to enhance online performance and customer engagement.
• Market Analysis and Insights:
  Conduct competitive analysis to understand market dynamics and identify opportunities for differentiation.
  Gather and analyze consumer feedback and market trends to inform marketing strategies and product development.
  Prepare and present reports on marketing performance, including ROI, sales impact, and customer acquisition metrics.
• Partnerships and Collaborations:
  Develop and manage relationships with key partners, influencers, and media outlets to amplify brand reach and visibility.
  Coordinate with retail partners and distribution channels to support marketing initiatives and drive sales.
  Identify and pursue strategic collaborations and sponsorships to enhance brand presence and engagement.
• Event Planning and Execution:
  Plan and execute marketing events, product launches, and promotional activities to support brand objectives.
  Coordinate with event vendors, manage logistics, and ensure successful execution of events.
  Evaluate event effectiveness and gather feedback to improve future initiatives.
• Team Leadership and Management:
  Lead and mentor a team of marketing professionals, providing guidance, support, and development opportunities.
  Foster a collaborative and creative work environment, encouraging innovation and teamwork.
  Manage agency relationships and oversee external marketing resources and vendors.

We would want to speak with you if you are / have –

• Bachelor’s degree in Marketing, Business Administration, or a related field. MBA or advanced degree is a plus.
• 5+ years of experience in marketing, with a focus on consumer goods or footwear industry experience preferred.
• Proven track record of developing and executing successful marketing campaigns and strategies.
• Strong understanding of digital marketing, social media, and e-commerce best practices.
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Creative thinking and problem-solving skills with a keen eye for detail.
• Strong communication, leadership, and project management skills.
• Proficiency in marketing software and tools (e.g., Google Analytics, social media platforms, CRM systems).

It would be great if you have:

• Experience with influencer marketing and brand partnerships.
• Knowledge of graphic design and content creation tools (e.g., Adobe Creative Suite).
• Familiarity with the latest trends and technologies in the footwear industry.

Roles & Responsibilities

Responsibilities:

* Do site visits for prospective customers looking for local and international moves.

* Providing quotes to customers and actively following up with them.

* Be the primary point of contact for your clients.

* Have sales experience in the moving and relocation industry.

Requirements:

* Prior sales experience within the moving and relocation industry.

* Confident in a customer facing environment and abilty to convert enquiries into sales.

* Candidate must be dedicated, motivated and well presented sales professional.

* Excellent communication, organisational skills and time management.

Summary

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

Job Responsibilities

· Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.

· Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

· Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.

· Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.

· Maintain a high level of controlling details within the guest areas.

· Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.

· Prepare the annual capital and operating budgets for the Department.

· Ensure that all potential and real Hazards are reported immediately and rectified.

· Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.

· Assist in safety and emergency training for all employees.

· Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.

· Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

· Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.

· Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

· Perform other duties as directed by the General Manager.

Qualifications / Requirements

· Possess certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.

· Possess Fire Safety Manager certificate advantageous but not compulsory.

· Minimum 2 years of relevant experience in a similar capacity.

· Service oriented with an eye for detail.

· Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.

· Effective management, leadership, organizational and communication skills.

· Ability to remain calm and react fast to situations.

1. A Degree in Engineering(Civil and/or Structural) or Building from local universities or universities recognised by Professional Engineers Board with at least 12 years of practical working experience in the related field in building construction projects.
2. Report to the Project Manager, and assist in creating schedules and project timelines, track deliverables, and control subcontractors and suppliers to meet time, safety and quality objectives.
3. Positive attitude, self-motivated, initiative and responsible.
4. Sound management skills.
5. Good communication and interpersonal skills.
6. Able to work independently.
7. Remuneration shall commensurate with qualifications and experience. Basic salary: S$6,000 to S$8,000, plus allowances.

Nearest MRT: Maxwell
Contract Duration: 6 Months (Extendable)
Working Hours: 8.30am – 6pm (Mon – Thu), 8.30am – 5.30pm (Fri)
Basic Salary: Up to $2,500 per month


Job Responsibilities:

· Handling daily enquiries and escalations received from the public via emails and phone calls

· Handing daily sorting/triaging of incoming cases from public

· Support the team’s administrative tasks and undertake other ad-hoc assignments when required

Job Requirements:

· GCE O Levels

· Prior customer service experience in handling phone calls and emails will be advantageous.

· Immediate Starters (No Notice Period)

· Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Description & Requirements

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.mbers attain experiences that cultivate technical competencies.
• Developpeople by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintaincooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

This growth oriented position will have the primary responsibility of providing the full range of fund administration services to private equity and private credit team. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

• Primary contact to client on daily operational, issue discussion and any other request
• Review of Net Asset Value calculation and associated reporting.
• Coordinate investor capital activities, annual financial audit and other statutory reporting.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations.
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Responsible of work allocation and team utilisation. Assist on coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Participate in company and client initiatives outside of normal deliverables and responsibilities
• Perform other duties as assigned and incidental to the work described above

The Role:

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Organize and schedule meetings and appointments.
• Maintain office policies as necessary.
• Organize office operations and procedures.
• Manage company inventory and office equipment assets.
• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Participate actively in the planning and execution of company events.
• Organize orientation and training of new staff members.
• Manage Leave balances of the Staff with Financial controller.
• Manage petty cash/Corporate Bank account.
• Ensure security, integrity, and confidentiality of data.
• Provide general support to visitors and Adhoc activities.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved.
• Monitor and maintain office supplies inventory.
• Maintain a safe, secure, and pleasant work environment.

What Do You Need to Have?

• Candidates need to have at least 1 to 3 years of office administration work experience. Fresh graduates are welcome to apply.
• Proven office management, administrative, or assistant experience.
• Knowledge of office management responsibilities, systems, and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• Knowledge of accounting, data, and administrative management practices and procedures is a plus.
• Knowledge of clerical practices and procedures is a plus.
• Knowledge of human resources management practices and procedures is a plus.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Outlet Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Control outsource labour supply, casual labour and overtime
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure and conduct regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
• Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

• Minimum 2 years in F&B restaurant management position
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

About the company

Steamship Mutual is a P&I insurance company, with 210 employees worldwide.  We have offices in London, Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose: 

Responsibility for underwriting performance of assigned team, staff management, motivation, and development.  To provide underwriting, technical support, assist in the development and management of a profitable business according to the Company business plan. 

Key Responsibilities:

• Responsibility for underwriting Members in Southeast Asia, Japan, and Australasia.
• Manage the development of the business within assigned areas of responsibility and identify areas of additional service that will add value to the Member/Club relationship within agreed parameters of existing and potential business.
• Handle underwriting tasks in line with company procedures.
• To initiate loss prevention action where necessary.
• Produce required Management Reports as necessary.
• To operate effective risk management and credit controls.
• For implementation of Underwriting policy within authorised parameters.
• Provide effective communication of underwriting issues within the assigned underwriting team. To allocate monitoring and supervision of underwriting work to ensure that service levels are met.
• Ensure all members of the assigned underwriting team adhere to company wide operating procedures.
• Assist and help to develop team knowledge and skills – CPD.
• Conduct annual appraisals of direct reports (with Head of Underwriting for Syndicate)
• Assist the Managing Director for Asia Pacific, Head of Underwriting, and Chief Commercial Officer in identifying and planning business targets and to execute on the same, building the book of business in line with the Company aims.
• Liaise closely with existing Members, prospective targets, and the broking community in advancing the Company aims.
• Encourage and support an environment where a process of continuous improvement can flourish and foster the Company culture.
• Ensure that all files confidential records, are maintained in accordance with company policy.
• Attend training and to develop relevant knowledge and skills.
• Travel will be required as necessary both regionally and to our global office network.
• Representation at industry events and speaking requirements where necessary.

Person Specification:  

•  Proven Underwriting management experience gained from working at another P&I Club and/or marine insurer, marine insurance broker or shipowner.
• The ability to mentor and inspire team members, including the ability to develop underwriting expertise, training, and development.
• Outstanding communication skills, including negotiating, presenting, and reporting (written and verbal)
• You will be a thought leader with the ability to acquire new business, develop existing business relationships both internally and externally.
• Be aware of current market issues, well-connected and able to build relationships with brokers and Members.
• Degree educated.
• Eligibility to work in Singapore preferred or alternatively a willingness to relocate.
• Proactive and able to use own initiative. 

• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare and a competitive wellbeing subsidy,

Company Values

Mutuality ensuring fairness amongst Club Members

Integrity upholding high ethical, legal, and regulatory standards

Safety and Sustainability contributing to safety of life at sea and the preservation of the environment

Transparency building strong relationships based on trust and open communication

Excellence enabling our people to realise their full potential as team members, industry experts, leaders, and managers

Collaborative embracing flexibility, diversity, and inclusivity

**Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**

Job Description

• Daily management of Raffles Japanese Clinic operations
• Head of Marketing for Japanese companies
• Coordination of day-to-day operations between Raffles Japanese Clinic and Raffles Hospital
• Resolve any outstanding issues
• Overall in-charge of Tokyo project implementation which includes site inspection, selection, negotiations with related companies, application process and procedures for necessary licenses & permits
• Involvement with planning and proposals for new services and business in Japan
• Management meetings as required and prepare approval papers
• Consulting support for Raffles Medical Group to deal with Japanese market in China and Southeast Asia

Requirements

• Possess strong interpersonal, communications and presentation skills
• Pro-active, self-motivated and able to work independently with initiative and be adaptive to changes
• Promote teamwork, co-operation among all personnel staff
• Undertake any other responsibilities from direct superior
• Bachelor Degree in any discipline, preferably in marketing or pharmaceutical or healthcare / medical
• At least 5 to 8 years of relevant experience with demonstration of leadership ability

• organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• plan and work to budgets, maximise profits and achieve sales targets set by head office
• monitor and control takings in the restaurant and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets, including maximising sales
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team company policies, procedures and ethics
• handle customer complaints and queries
• carry out marketing activities in line with company policy, including implementing branded promotional campaigns from head office

-This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

-This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that company’ short and long term goals are met.

-Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.

-Ensure all cashiering procedures are processed in compliance with accounting standards.

-Monitor and minimize wastage of consumables and maintain labor productivity ratios.

-Anticipate heavy business times and organize procedures to handle extended waiting lines.

-Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

-Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.

-Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.

-Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements:

-Minimum 10 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain specializing in Chinese cuisine.

-Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.

-Enjoy problem solving and can think outside-the-box in difficult situations.

-Team oriented approach to management with a mindset of open communications.

-Capable of building and managing relationships with multiple departments as well as key customers.

-Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

-Have a well-groomed, professional appearance

Key Responsibilities:

1. Marketing Strategy Development:
   • Develop and execute comprehensive marketing strategies aligned with business goals and industry trends.
   • Collaborate with senior leadership and sales teams to understand market needs and tailor campaigns accordingly.
2. Brand Management and Positioning:
   • Enhance and maintain a strong brand presence in the outsourcing and BPO (Business Process Outsourcing) market.
   • Ensure consistency in brand messaging across all communication channels.
3. Lead Generation:
   • Optimize lead generation and conversion through data-driven strategies and marketing automation tools.
   • Monitor and analyze website performance and user engagement to improve digital presence.
4. Market Research and Competitive Analysis:
   • Conduct market research to understand industry trends, customer needs, and competitor strategies.
   • Use insights to identify new opportunities and refine marketing strategies.
5. Campaign Management:
   • Plan and execute multi-channel marketing campaigns targeting key industries and decision-makers.
   • Track campaign performance and make data-driven adjustments to optimize results.
6. Partnership Marketing:
   • Build and maintain partnerships with external stakeholders to expand marketing reach.
7. Team Leadership and Collaboration:
   • Manage and mentor the marketing team, fostering a culture of creativity and performance.
   • Collaborate with internal departments, such as sales and operations, to ensure alignment with marketing objectives.
8. Metrics and Reporting:
   • Measure and report on the effectiveness of marketing campaigns and initiatives.
   • Use KPIs such as ROI, lead-to-client conversion rates, and brand engagement to demonstrate success and identify areas for improvement.

Qualifications and Skills:

• Education: Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s preferred).
• Experience:
  • Minimum of 5-7 years of marketing experience, with at least 3 years in a managerial role within the outsourcing or BPO industry.
  • Proven track record of successful lead generation and brand-building campaigns.
• Skills:
  • Expertise in digital marketing tools and platforms.
  • Proficiency in analytics tools such as Google Analytics and CRM platforms.
  • Strong project management and leadership skills.
  • Understanding of global marketing trends and cultural nuances.

The candidate will be responsible for the day-to-day operations of the department. He/she is accountable for the hotel’s Front Office activities:

Responsibilities:

- co-ordinate and supervise the daily operations of the Front Office Department

- maintain operation standards and maximize efficiency

- assist in the developing of new initiatives to achieve service excellence

- train and develop the Front Office staff

Requirements:

* strong leadership and decision making skills

* excellent communication skills with an eye for detail

* working knowledge of the HMS system

* with 2 years’ experience in a similar capacity in the hospitality industry

Roles & Responsibilities

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.

Job Description:

Operations Management:

- Oversee the day-to-day operations of the restaurant, including opening and closing procedures.

- Ensure compliance with health, safety, and sanitation standards.

- Monitor inventory levels and order supplies as needed.

- Coordinate with kitchen staff to ensure timely and accurate food preparation.

Staff Management:

- Recruit, hire, train, and supervise restaurant staff.

- Schedule shifts and manage labor costs.

- Conduct regular performance reviews and provide ongoing training and development.

- Foster a positive and inclusive work environment.

Customer Service:

- Ensure high levels of customer satisfaction by providing excellent service.

- Handle customer complaints and resolve issues promptly and effectively.

- Monitor online reviews and feedback, and implement improvements as needed.

Key Requirements:

- Extensive (10+ years) in international restaurant concepts

- Proven pre-opening experience and knowledge to work seamlessly with the Directors to successfully plan and manage the pre-opening of a new restaurant

- Previous working experience with WILD HONEY - this is critical as our business is highly complex and takes years to master

- Outstanding and proven guest relations abilities

- Able to manage difficult situations in the moment and when they arise

- Outstanding and proven communication skills with excellent English in both verbal and written form

- Operations knowledge and ability to manage the day-to-day functioning of the restaurants

- A high level peerless individual to partner to the Directors to help oversee and manage the operations (see below)

- Detailed working knowledge of REVEL POS System, RESERVATIONS, YIELD MANAGEMENT including menu programming and back-end reports

- Proven ability to manage and meet company goals and financial targets

- Willingness to work weekends, evenings and PH

- Able to build long term relationships with staff and guests and build up a loyal client base

Note:

Due to manpower constraints, only shortlisted candidates will be contacted.

Job Description:
• Good understanding of project management and controls.
• Good understanding of Authority submissions and approval.
• Ability to demonstrate and implement cost-savings measures.
• Ability to deal effectively with all consultants, construction teams, and relevant authorities.
• Ability to clearly and effectively express ideas, thoughts, and concepts verbally and in written form.
• Coordinate with relevant parties to manage the progress of the project to make sure that the schedule is kept.
• Lead team to manage project operations, schedule, and specifications.
• Manage operational costs to keep costs within the budget.
• Manage site document filing and record-keeping in accordance with the International Organisation for Standardisation (ISO) standards.
• Manage subcontractors’ activities to ensure compliance with contract requirements.
• Monitor compliance of work with workplace safety and health regulations.
• Monitor the quality of project delivery to make sure they meet project requirements and regulations.
• Oversee the project team and subcontractors in the delivery of the project to meet the completion date.
• Provide leadership to the project management and construction team.
• Supervise daily site activities.