Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Purchase materials, plan inventory and oversee warehouse efficiency

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Degree in Business, Operations Management or related field

Responsibilities

Ensure all operations are carried on in an appropriate, cost-effective way

Improve operational management systems, processes and best practices

Purchase materials, plan inventory and oversee warehouse efficiency

Help the organization’s processes remain legally compliant

Formulate strategic and operational objectives

Examine financial data and use them to improve profitability

Manage budgets and forecasts

Perform quality controls and monitor production KPIs

Recruit, train and supervise staff

Find ways to increase quality of customer service

Requirements and skills

Proven work experience as Operations Manager or similar role

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Degree in Business, Operations Management or related field

Operation Manager

• Handles day to day deployment
• Conduct meeting with client
• Cover security post when requested
• Conduct Security Audits
• Irregular working hours
• Must be able to lead a team of 50 security officers and possibly, above.
• Strongly encouraged to have your own vehicle
• With PLRD licence (Security Supervisor Rank)

To organise and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. Must be competent and able to plan many different kinds of operational activities.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

An Operations Manager makes sure that all aspects are covered and that company goals are met. They are responsible for everything from negotiations to budgeting and purchasing. In addition, they work closely with senior management in developing long-term operational strategies that help meet company objectives.

Experience in the following are required

• Operations Planning (including roster scheduling and manpower deployment, update SOPs and workflows, improve operational processes)
• Client Relations (Maintain and improve relationship with clients i.e. improve client satisfaction, Source for new clients)
• Finance knowledge (managing budgets, expenses, forecasting)
• Human Resources (market knowledge, hiring, compensation & benefits, training, retention, handle grievences)
• Leadership skills
• Drive service quality and effectiveness
• Support the Sales and Business Development team
• Able to work on the ground and relate to team members

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Service Delivery Operations Lead whohas proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Service Delivery Operations Lead

Job Description:

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

Oversee the day-to-day operations of the service delivery team.

Ensure timely delivery of services and maintain high levels of customer satisfaction.

Manage the team's performance and provide guidance and support as needed.

Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill 2.

2. Troubleshooting and Analysis Skill

3. 3. Manage a team of > 5 people before

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Regional Operations Manager

Work Dynamics - Integrated Facilities Management

What this job involves

Delivery of Client Satisfaction

The Operations Manager role works with the Account Director. The role is responsible for ensuring a high level of client satisfaction, managing the service delivery team, delivering key operational initiatives as well as ensuring consistency in processes, systems and reporting.

The role also ensures that JLL’s IFM standards are implemented and practiced at all sites within the account portfolio including SOP’s, EOP’s, Playbooks and escalation processes.

Reporting to the position will be the Facilities Managers.

Duties and responsibilities

Leadership (where applicable)

• Assist the Client & AD to establish the vision and strategy for the account.
• Understand the client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
• Ensures the account team is high performing.
• Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.
• Respond to all country / account issues / escalations.
• Passionately acting as an advocate for innovation, challenging traditional thinking working model,
• Raising the Profile of Client’s Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverables
• Ensuring the ongoing support of new Directives, driving process simplification and standardisation

Client/Stakeholder Management

• Serves as single point of contact for Jones Lang LaSalle’s teams and an escalation point for any issues.
• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
• Manage relationships with key stakeholders in all Client’s organizations
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.

Builds and Manages High Performing Teams

• Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• Develop and implement standard operating procedures and processes for new accounts.
• Develop, implement and manage all local initiatives and programs for the IFM team.
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Source, transfer and implement best practices to the account
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Establish consistency in the monthly reporting across the JLL portfolio.
• Prepare regional reporting to the satisfaction of the Client

Required Qualifications & Experience

• Minimum 6 to 7 years’ experience in Facilities Account Management
• Tertiary qualifications in Engineering is mandatory.
• Experience of Managing Facilities Management for Manufacturing Sites either on Service Provider side or client side.
• Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.
• Has handled a P&L
• EHS credential is preferred
• Strong leadership skills with a proven track record in managing large teams and vendors.

Achieve Financial Result

Financial Management

• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtor’s targets.
• Meet the agreed growth targets for all account.
• Look for opportunities to cross-sell services.
• Assist finance teams for collection of fees from client and tracking of outstanding payments.

Contract Management

• Ensure adherence to the contract
• Assist AD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted
• Assist and manage the change control process
• Work with Facilities Managers to ensure governance is followed at all locations
• Putting best practices in place

Do you like sharing ideas to improve the work process? As our Operations Manager, you’ll contribute to the creation of facilities service delivery standards. You’ll also help in the planning, implementation and review of site-specific processes and protocols.

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.

Job Description:

The Regional Operations Manager will be responsible for managing day-to-day operations, driving business growth, and ensuring the efficiency of our locations across the region. This role requires a strategic thinker with strong leadership skills and a proven track record in operations management.

Key Responsibilities:

• Develop and implement operational strategies to achieve regional business goals.
• Monitor market trends and adjust strategies to seize growth opportunities.
• Prepare and manage the regional budget, overseeing financial performance and optimizing cost efficiency.
• Improve operational processes and implement best practices across all locations.
• Maintain strong relationships with key customers and address any service issues promptly.
• Ensure compliance with local regulations and company policies.
• Track and report on key performance indicators (KPIs) for the region.
• Oversee supply chain and inventory management within the region.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in a regional role.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Financial acumen with experience in budgeting and P&L management.
• Ability to adapt quickly and manage multiple projects effectively.

• Responsible for overseeing the day-to-day operations of the provision shop and ensuring smooth and efficient functioning.
• Accountable for the commercial management of a provision shop mainly selling daily necessities as well as titbit items.
• To lead, develop, improve and attain a high level of customer service satisfaction.
• Ensure store operation standards are adhered to by all norms.
• Managing inventory, coordinating with suppliers, and ensuring that the store is adequately stocked.
• Responsibly review daily transactions and prevent any irregularity
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions.
• Manage the store’s budget, analyzing sales data, and implementing strategies to increase profitability.
• Plays a crucial role in ensuring compliance with health and safety regulations, as well as maintaining a high level of customer service.
• Manage complaints cases whenever necessary.
• Assist in other ad-hoc duties as and when required.

Requirements:

• Diploma and above in Business Management or equivalent.
• Working experience in sales in a retail environment, preferably in Grocery/Trading stores.
• Results-orientated with strong understanding of day to day in store operations.
• Good knowledge in POS,e-commerce platforms, MS-office
• Energetic and self-motivated individuals highly preferred.
• Bilingual in both Chinese and English as required to communicate with customers.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

We are seeking a pest control manager to join our team!

Contact HR @ 91383851 for an Interview!

Job description:

1. Sales marketing and business development

2. Manage operations

3. Manage technicians and workers

4. Manage client expectations

Workdays: 5.5 days

Work timing: 9 - 6pm / 9 - 1pm

Contact HR for interview @ 91383851

Job Description

• Support the Operations and coordinate, scheduling, and supervise cleaning site staff.
• Responsible to inspect job sites for proper cleaning and inventory cleaning supplies.
• To attend to clients’ complaints promptly.
• To resolve employees problems efficiently without unnecessary delay.
• To be involved in the appointment of Supervisors and Cleaners.
• Ensure all works carried out by Supervisor and Cleaners as set out in their Job Descriptions are completed on time.
• Able to be hands-on when the situation requires and any other responsibility as assigned by superiors

Summary:

• Basic up $8000
• Location : East
• AWS + VB
• Good career progressions

Job Responsibilities:

• Create comprehensive project plans, schedules, and resource strategies to meet project goals and deadlines.
• Develop design concepts, select appropriate equipment, and allocate manpower efficiently.
• Conduct site inspections to identify challenges and mitigate potential risks.
• Oversee the installation, commissioning, and daily operations of pipe jacking equipment.
• Track project progress to ensure timelines and budgets are met.
• Collaborate with clients, contractors, and stakeholders to facilitate smooth project execution.
• Ensure all activities comply with local regulations and safety standards.
• Address technical issues with innovative problem-solving approaches.
• Compile and maintain detailed project documentation and reports.

Requirement:

• Bachelor’s degree in Civil Engineering or a related field.
• At least 5 years of experience in site supervision and project management.
• Flexibility to work across Singapore, Indonesia, and Hong Kong based on project needs.
• Proven success in delivering projects within Singapore.
• Strong expertise in pipe jacking techniques, equipment, and materials.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

• Job Scope:

· Perform a range of administrative and operation support to the team to facilitate the efficiency of the R&D and Sales department

· Support overall day to day operations to ensure all administrative tasks are completed to keep the department running smoothly

· Promptly answer the questions of staff and other stakeholders

· Provide excellent customer service and maintain relationships with vendors

· Prepare and file forms and other documents

· Managing inventory and ordering supplies for the company

· Update logs and sales order forms

· Record and upkeep inventory in the system and/or forms.

· Assist in documentation works to upkeep the records in accordance to GMP guidelines.

· Support the sales team in sample preparation as required.

· Assist in all other logistics operation, such as arrangement of parcel shipment.

. Other duties as assigned by the management

Requirements:

· Min. 1 -2-year experiences.

· Versatile, Initiative, communicative, meticulous, autonomy and self-motivated.

· Ability to adapt to fast-working environment with good troubleshooting skills.

· Willingness to learn with positive attitude.

. Able to communicate with China Vendors

If interested, please submit your resume to [email protected] or Whatsapp +65 83883669

Job description for Operations Executive

We are a growing facility management company in Singapore looking to hire an Operations Executive. As we grow, we are glad to nurture our team and provide career advancement. Do join us as we offer a great environment for personal development and constructive feedback and support within the team. As an Operations Executive, you will be working closely with a team of Supervisors and Cleaning Specialists to deliver cleaning services to the clients.

Responsibilities

• Work with Operations Executive to ensure smooth running of Operations.
• Resolve issues raised by the Customer Service and Billing team.
• Conducts necessary checks and follow up with the ground staff, Supervisors, within the team to ensure the operational processes are being done properly within the stipulated time.
• Work with the Sales team to provide necessary input and details for the tendering of projects and quotations.
• Handle onboarding and hiring of the team under your management.
• Work with Operations Team to improve processes, optimize the schedule and increase efficiency of the given tasks to grow the business and profits of the company.
• Support Operational needs within the team and complete ad-hoc tasks assigned.
• To conduct site visits and handle quotations and tendering of jobs.
• Manage inventory lists & equipment to ensure the requirements of clients are being fulfilled.
• Manage Supervisors and ground staffs to complete ad-hoc tasks assigned.

Requirements

• Candidates must possess at least a Degree in any field.
• 1 - 2 years of working experience is preferred.
• Good interpersonal skills.
• Not required but bonus if able to speak Mandarin as to liaise with Mandarin speaking workers.
• Full-Time position. Ability to start immediately is preferred.
• Working Hour(s) in Office: 9am - 6.30pm, Monday to Friday
• Contactable out of working hours and standby to resolve urgent issues.
• Based in Singapore

Benefits

• 13 month salary
• Yearly performance bonus
• 15 days annual leave
• Medical entitlement

A growing Shipping company based and headquartered in Singapore is seeking for suitable candidate for Shipping Operations Executive.

Brief Job Description:

- Monitoring vessel movement to ensure smooth operational process

- Demurrage / Claims Analysis, Calculations and Follow up

- Contract Administration and Documentation

- Liaising with Clients on vessel schedule, position and other requirement

- Supporting commercial team on operations aspects

Requirements:

- Candidate should be independent, motivated, meticulous and have good communication skills (spoken & written)

- Willing to learn, proactive and dedicated to work even without supervision

- Maritime knowledge / background is required

We are looking for people with commitment, integrity and dedication. If you are an energetic professional seeking to enhance your career and to set sail with us, please send your applications and CV.

Job Purpose

The Senior Manager of Cloud Infrastructure Services will oversee the build, delivery, management, and operations of cloud infrastructure and cloud data analytics services for the company.

Responsibilities

• Oversee the delivery and operations of customer IT infrastructure on public cloud platforms by the company.

• Lead and manage a team of IT professionals, including business analysts, cloud engineers, system engineers, and support analysts, responsible for the customer projects.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum of 10 years of experience in cloud services delivery and operations with at least 5 years in a leadership role.

• Strong understanding of common application and cloud migration strategies (7Rs).

• AWS Solutions Architect, DevOps Engineer or equivalent certification preferred.

• Excellent leadership and team management skills.

• Excellent interpersonal and communication skills.

The Healthcare Operations Manager is responsible for managing the operational aspects of healthcare facilities or organizations.

Key Responsibilities:

1. Strategic Planning: Manage the operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

2. Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations.

3. Resource Management: Manage and ensure that the allocation and utilization of resources, including staff, budget, and equipment, ensure optimal efficiency and effectiveness.

4. Quality Assurance: Assist in implementing quality assurance programs to ensure the delivery of high-quality patient care.

5. Team Leadership: Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations, provide feedback.

6. Interdepartmental Collaboration: Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care.

7. Emergency Preparedness: Assist in managing the emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Unleash the Roar! (UTR!), is the national football project that aims to uplift the Singapore football ecosystem while inspiring and uniting the nation. It is co-led by Sport Singapore (SportSG) and the Football Association of Singapore (FAS).

You will be part of the growing UTR! team that will help implement plans for football development, high performance pathways and industry development to make football a viable career option. You will play a pivotal role in executing UTR!’s internal and external communications and engagement strategies. You will help plan, execute and monitor communication strategies (both traditional and digital), ensuring proactive and consistent messaging to enhance UTR!’s reputation and nurture positive stakeholder relations.

Reporting to the Team Lead of UTR! Communications & Engagement, you will be responsible for the following:

Engagement:

• Develop a deep understanding of the Singapore football ecosystem (both public and private sectors) and build trust with key members of the community
• Identify and map UTR!’s strategic stakeholders (including media outlets), key personalities & audiences for high-impact engagement
• Contribute to the development and implementation of strategies and plans to proactively engage and build positive, long-term relationships with critical internal and external stakeholders to promote alignment and commitment towards UTR!’s vision and mission
• Supervise and work closely with the team on the implementation of initiatives (such as regular dialogues with key stakeholders, and also effort through digital platforms) to strengthen engagement and develop loyalty and support
• Develop partnerships with new stakeholders for possible collaboration, while maintaining and deepening existing relationships
• Host and coordinate visits from external stakeholders ensuring a positive experience to build deeper engagement and relationships

Operations:

• Contribute to the planning and execution of key UTR! engagement events, including stakeholder engagement sessions and media opportunities
• Support the curation of the workflow of events operations to ensure that UTR! events operate well and delivers on the desired outcomes
• Manage and assist media outlets to cover these events, including organising media kits, facilitating interviews and generating media coverage reports
• Manage invites for stakeholders to both UTR! and non-UTR! organised events

Others:

• Monitor industry trends and communication strategies of other key ecosystem players to stay ahead of the curve
• Provide secretariat support for Management Meetings on Communications & Engagement matters
• Perform any other duties as assigned by a superior or management

Requirements:

• We are looking for highly motivated individuals who positive, team-oriented attitude, value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. Preferably, this individual is a firm believer / advocate for sport and active lifestyle him/herself
• Knowledge and understanding in Singapore’s local sporting system, especially football is a plus
• Bachelor’s degree or above in Communications, PR, Marketing, Business Management, Sport Management or equivalent
• Minimally 5 years of relevant experiences
• Experience in visual communications principles, able to create effective communications materials independently
• Proficiency in artwork/infographic design/video editing for socials – Photoshop, Canva, etc would be advantageous
• Strong command in English, both spoken and written
• Self-starter and able to work independently with minimal supervision
• Strong team player, able to cross-functionally collaborate within team and across organisation
• Project management and vendor management skills required to support initiatives and key projects
• Ability to work with dynamic and ambiguous environment. Able to define scope and manage multiple priorities and internal/external stakeholders’ expectations to meet objectives
• Detail-oriented and results-driven

We regret that only shortlisted candidates will be notified.

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device

Job Description

We are looking for a Senior Lead to join our Payment Operations team, leading APAC Regional Service Delivery.

In this role, you will focus on supporting Wise’s mission through driving operational excellence for APAC Regional Payment Operations. This translates to ensuring your teams are operationally resilient, delivering the best quality standards, and striving towards instant service to deliver the best in class experience for our customers. To achieve this, you will be working closely with key stakeholders across functions, ranging from Product teams to Service Scale & Experience teams.

As a lead of leads, you will develop and empower a team of high-functioning Payment Operations Team Leads, with a mindset that enables you to simultaneously drive optimisation and inspire your team. You will be responsible for setting strategic direction and KPI targets, ensuring these are met. You will provide support, guarantee collaboration and embrace opportunities to consistently improve the state of Payment Operations.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. In this role, you'll add to that mission by:

• Lead and develop a team of strong Payments Operations Team Leads that are empowered to lead and build strong operational teams;
• Drive operational excellence, ensure operational KPIs & SLAs are consistently met while seeking to continuously improve them;
• Ensure the sustainability of your domain, focusing on longer term operational scalability and efficiency;
• Provide hands-on guidance and oversight to ensure your Team Leads are setting goals and executing on the most impactful initiatives that align with Product roadmaps and Payment Operations goals;
• Take ownership on driving strategic direction within your domain and driving accountability in their delivery, ensuring OKRs and KPIs are consistently met;
• Work closely with cross-functional teams to ensure your team is operationally resilient and identifying opportunities to improve the customer experience;
• Influence product & servicing team roadmaps to ensure consideration and action on improvement opportunities to influence operational scalability;
• Identify opportunities to optimise operational inefficiencies, translating them to impactful initiatives;

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organization, driving us towards Mission Zero!

Summary:

• Basic up $8000
• Location : East
• AWS + VB
• Good career progressions

Job Responsibilities:

• Create comprehensive project plans, schedules, and resource strategies to meet project goals and deadlines.
• Develop design concepts, select appropriate equipment, and allocate manpower efficiently.
• Conduct site inspections to identify challenges and mitigate potential risks.
• Oversee the installation, commissioning, and daily operations of pipe jacking equipment.
• Track project progress to ensure timelines and budgets are met.
• Collaborate with clients, contractors, and stakeholders to facilitate smooth project execution.
• Ensure all activities comply with local regulations and safety standards.
• Address technical issues with innovative problem-solving approaches.
• Compile and maintain detailed project documentation and reports.

Requirement:

• Bachelor’s degree in Civil Engineering or a related field.
• At least 5 years of experience in site supervision and project management.
• Flexibility to work across Singapore, Indonesia, and Hong Kong based on project needs.
• Proven success in delivering projects within Singapore.
• Strong expertise in pipe jacking techniques, equipment, and materials.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Description:

• Daily manual labour work in handling of goods
• Assist our customers’ Customer Service to coordinate all cargoes clearance, liaise with all our terminal clearance teams, pull bypass cargoes using tractor to ensure that the cargoes are in good condition at all times
• Prepare Air Waybills (AWB) before despatching cargo for loading on board aircraft.
• Assist customers in clearing all their daily urgent cargoes from Airfreight Terminals and delivering them to their warehouses on the same day with zero discrepancies.
• Ensures that all cargo shipments are handled and stored according to Standard Operating Procedures (SOPs) and handling requirements.
• Preparation of all cargo documentations and performs stock control and housekeeping operations.
• · Follows and implements safety and security measures, and reports any safety and security breaches
• · Support compliance of height, weight and special handling requirements in stacking, moving and arranging items on pallets according to storage plans.
• · Any other tasks as assigned

Requirements:

• Minimum 2 years of experience within a similar role as either a courier, cargo agent, delivery person, or logistics operative
• Ability to work shift work
• Familiar with all safety standards and regulations set by the organisation and other authorities
• · Excellent record-keeping abilities with the ability to file and keep in good order large volumes of paperwork
• · Demonstrated experience in providing customer support
• · Excellent conflict resolution and negotiating skills
• · Keen eye for small details
• · Great problem-solving abilities
• · Good computer skills
• · Excellent communication and articulation skills

Job Description:

• Perform real-time analysis and trending of security log data from various security devices and systems.
• Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.
• Respond to user incident reports and evaluates the type and severity of security events.
• Execute initial triage of incidents to rule out false positives.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
• Validate business requirements to align with business/operation needs as well as IT architecture and security standards
• Review the test scenarios and perform mock/sanity test to ensure smoother production implementation
• Perform walkthrough for BAU-related incidents and fix proposal to all stakeholders for review and signoff