Facilities & Equipment

1. Perform routine maintenance of Medical & Non-Medical equipment in accordance to maintenance schedule

• Medical Equipment includes (Wards Only) :

- Wheel Chair

- Geriatric Chair

- Commode Chair

- Hospital Bed (6 Monthly)

• Non-Medical Equipment includes (Wards & General Areas) :

- Sanitary Fixtures

- Electrical Fixtures

- Furniture

2. Perform non-routine maintenance of Medical & Non-Medical equipment when requested by the wards / offices

Store Management

3. Receive all purchases delivered to the Nursing Home

4. Ensure that all store issues are supported by store requisitions either by sales order or requisition form

5. Ensure that goods delivered to user department are properly acknowledged by user on the Delivery Order

6. Assist in maintaining store records to account for inventory control

7. Assist in organizing the Store properly to ensure that goods are properly kept and identified and easily accessible

Purchasing

8. Source quotation for medical / non-medical supplies & services based on user’s request

9. Prepare Purchase Request Form (PRF) for Management’s approval

10. Prepare Purchase Order (PO) upon approval of PRF and submission to vendor for acknowledgement

11. Acknowledge receipt of medical/ non-medical supplies & services purchased along with tax invoice

12. Submit endorsed tax invoice along with official St. Andrew’s Nursing Home (SANH) PO to finance for payment

13. Ensure timely tracking of PRF, PO and Payment status in stages via SANH PRF / PO / AP tracking system

14. Ensure all PRF, PO and Payment invoice are duly endorsed by the appropriate approving authority

15. Ensure all duly endorsed PRFs are converted to PO and sent to the respective vendors for acknowledgement

16. Coordinate between vendors for delivery of items / services upon acknowledgement of PO

ADDITIONAL DUTIES

17. Any other duties as assigned by Supervisor

JOB REQUIREMENTS

• GCE O Level
• 2 – 3 years of related working experience

Make an Impact by

To lead and manage the GPU Infrastructure-as-a-Service (IaaS) platform. This role will oversee the GPU infrastructure, storage infrastructure and associated services, ensuring seamless integration and operation.

Infrastructure and Resource Management:

• Manage the maintenance and operations of Data centre with liquid cooling setup that hosts the GPU cloud.
• Optimization of GPU infrastructure and associated hardware.
• Optimize resource allocation to meet the performance requirements of both data centre operations and cloud hardware operations, as well as cost-effectiveness goals.
• Lead the operations team to ensure compliance to the SLA needs of customers and the product.
• Enhance system scalability and reliability through automation and continuous improvements. Enforce industry-standard operational process with reference to standards like ISO 27001 or equivalent in the data centre and cloud operations

Operational Excellence:

• Handle general incidents, including operations management and escalation management across the AI cloud product.
• Develop and implement operational strategies to ensure the reliability and efficiency of our GPU Cloud infrastructure.
• Collaborate with other departments to streamline processes, enhance customer experience, and meet service level agreements.
• Support services and improve the lifecycle of GPU cloud hardware and the data centre environment with monitoring, logging, and alerting through deployment, operation, and refinement.
• Establish Ops systems/processes (SOPs, EOPs etc) and to manage daily operational issues.
• Possess strong operational management skill set, which involves organising the internal cross functional teams and external vendors to ensure an efficient and resilient ops setup.

Team Management:

• Build and lead a high-performing operations team to foster a culture of innovation, collaboration, and continuous improvement.
• Set clear goals and objectives, mentor team members, and drive professional development initiatives.
• Oversee resource management and allocation to optimize team productivity and effectively meet operation goals.

Security and Compliance:

• Lead security incident management processes, focusing on identification, containment, and resolution of threats in the data center environment and GPU cloud hardware.
• Enforce best practices for security and compliance.
• Stay abreast of industry security trends and implement measures to safeguard customer data and platform integrity.

Skills for Success

• Proven track record of managing and escalating complex cloud and data centre infrastructure issues and leading operation teams.
• Experience in liquid cooling operations would be great
• Strong understanding of hardware infrastructure operation, security, management, and best practices.
• Excellent leadership, communication, and interpersonal skills, with the ability to lead cross-functional teams.
• Proficiency in managing customer interactions and improving service delivery to enhance customer experience.
• Experienced in Linux and hypervisor administration for GPU infrastructure and cloud.
• Complex technical problem-solving with a proactive approach to system operation and optimization.
• Knowledge of storage technologies and experience in capacity planning, troubleshooting, and data protection.
• Experience in GPU and GPU infrastructure management, including configuration, monitoring, and performance.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Regional Business Operations Lead

Position Overview
We are seeking an experienced and dynamic Senior Director of Account Business Operations to join our team, focusing on driving strategic initiatives and managing a high-performing, multi-functional team providing facilities management services for our Asia Pacific global technology client. This role is crucial in enhancing client relationships, delivering exceptional service, and achieving key performance indicators. If you are passionate about fostering partnerships, leading transformative programs, and possess strong commercial acumen, we want to hear from you!

Key Responsibilities

• Client Relationship Management
  Proactively cultivate and nurture strong partnerships with key client stakeholders to ensure alignment and satisfaction.
  Collaborate closely with the client to translate their Objectives and Key Results (OKRs) into actionable, results-driven programs and initiatives.
  Collect and analyze client feedback to continuously improve service delivery and maintain high-quality standards.
• Program Development and Management
  Shape and implement a comprehensive program management strategy that leverages best practices, tailored to meet the unique needs of the account.
  Work in tandem with account Subject Matter Experts (SMEs) to develop and execute innovative regional programs in areas such as program management, communications, business insights, vendor management, procurement, governance, performance management and transformation.
  Act as a key liaison between account SMEs and the wider account team to ensure seamless service delivery and operational excellence..
  Oversee the “Engine Room,” a dedicated transformational team focused on optimizing processes and driving continuous improvement, enabling operations teams to concentrate on core service delivery.
• Team Leadership
  Lead and inspire a diverse team of 20 SMEs, ensuring they are equipped with the tools and personalized support needed to excel in their roles.
  Foster an environment of open communication and cross collaboration, encouraging team members to share ideas and contribute to collective goals.
  Utilize your leadership acumen to influence and motivate the broader operations team, driving impactful results.
• Strategic Planning and Execution
  Lead and champion strategic initiatives that align with both client objectives and account goals, driving long-term success.
• Contract Governance and Administration
  Serve as the primary governance and contract administrator, ensuring all contractual obligations are met.
  Rigorously monitor compliance with contractual obligations while striving to exceed Key Performance Indicators (KPIs).
  Maintain robust scoring mechanisms for strategic KPIs that incentivize high performance and transparency.
  Uphold a comprehensive governance and reporting framework, ensuring accountability and transparency.
  Ensure ongoing maintenance of the master service agreement and local country agreements, aligned with JLL standards.

Required Skillsets

• Client Focus & Relationship Management
  Demonstrated ability to effectively engage with a wide range of stakeholders, including JLL and client executives, to build trust and foster collaboration.
  Strong conflict resolution skills, with a proven ability to navigate complex situations while balancing client needs with organizational objectives.
  Professional and proactive approach to customer service, with a commitment to delivering exceptional stakeholder engagement experiences.
• Leadership and Team Development
  Proven track record of effectively leading and developing high-performing teams, fostering an inclusive and motivating work environment.
  Experience in promoting a culture of collaboration, constructive feedback, and continuous professional development among team members.
  Ability to coordinate activities across multiple functions and departments to achieve operational success and drive team synergy.
• Program Management & Organizational Skills
  Exceptional planning and organizational skills, with the ability to prioritize competing tasks and meet tight deadlines in a fast-paced environment.
  Flexibility and adaptability to navigate rapidly changing circumstances and address complex issues as they arise.
  Strong aptitude for managing multiple projects simultaneously while maintaining a focus on quality and detail.
• Problem Solving & Strategic Thinking
  Resourceful and innovative thinker, skilled at navigating ambiguous situations in a dynamic and evolving business landscape.
  Strong analytical capabilities, with a proven ability to develop and implement long-term, strategic solutions that drive value.
  Open to exploring new ideas and challenging the status quo, fostering a culture of continuous improvement and innovation.
• Communication & Interpersonal Skills
  Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
  Proficient in writing and interpreting contracts, ensuring all stakeholders are aligned and informed.
  Strong attention to detail, ensuring that all outputs are consistently high quality and meet organizational standards.

Qualifications

• 10+ years experience in facilities, property management, consulting or a related field with a strong background in client relationship management and program execution.
• 5+ years experience in a diverse leadership role.
• Bachelor’s degree in a relevant discipline or equivalent experience/certification preferred.
• Proven ability to lead large-scale business operations across multiple countries in the Asia Pacific region, demonstrating cultural sensitivity and adaptability.

Join us to shape and drive exceptional client experiences while leading a dynamic team in a collaborative environment. Your leadership will make a tangible impact on our operations and client satisfaction!

• Coordinate, direct, and monitor cleaning services across the zone
• Supervise and manage cleaning teams
• Monitor quality control and implement improvements
• Coordinate schedules and resources
• Build and maintain strong relationships with clients
• Manage inventory of cleaning materials and equipment, including ordering and stock control
• Oversee the servicing and maintenance of cleaning equipment
• Provide comprehensive training to new staff on:
  - Cleaning standards and quality expectations
  - Health and safety protocols
  - Equipment and machinery operation

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

Our goal is to help elderly individuals maintain independence and quality of life while remaining in the comforts of their own homes. We aim to provide quality services designed to meet various care needs, from basic personal assistance to specialised nursing care, ensuring seniors receive appropriate and compassionate support.

In this role, you will be responsible for providing mentorship, guidance, and professional development to Care Associates as well as actively participating in quality improvement initiatives to continuously refine care processes and elevate service excellence. Additionally, you will play a key role in fostering a supportive team environment and implementing best practices to enhance client satisfaction and operational efficiency.

You would

• Provide and exemplify organisational standards for home personal care services
• Conduct regular field visits to ensure care is delivered according to expected standards
• Manage a team of Care Associates, offering mentorship, direction, and advocacy
• Communicate effectively with the team regarding guidelines and updates on care standards
• Monitor and manage the deployment schedule, leave, and medical leave of Care Associates
• Coordinate and arrange for regular reassessments of care plans to ensure continuity of care
• Maintain inventory and records of consumables and equipment required for service delivery
• Participate in quality improvement initiatives to enhance care processes
• Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation

You are

• Holder of Higher Nitec in any discipline
• Experienced in eldercare, healthcare, or hospitality, along with relevant leadership experience, would be advantageous
• Able to thrive in a collaborative and dynamic environment
• Skilled in communication and stakeholder management
• Passionate in community services and service-oriented
• Proficient in Google Suite Applications

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Ops Lead. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND RESPONSIBILITIES

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Company Description

GN Hearing Pte. Ltd is a distributor of hearing aids and accessories for GN Group in Singapore and Malaysia. The company supplies hearing aids directly to hospitals and private clinics in Singapore and Malaysia. Candidates will have the opportunity to work on life-changing products and be part of a team committed to enhancing the lives of people with hearing loss.

Role Description

We are hiring for the position of Logistics Specialist.

Oversee the operational and logistics needs for Singapore and Malaysia business with hands-on proactive management of Inventory and supply chain stakeholders to enhance efficiencies

and drive synergies.

Job Requirements

- Manage inventory for the hearing aid distribution business in Singapore and Malaysia.

- Responsible for accurate inventory forecast planning for all stock and marketing material.

- Follow-up on supply and product availability issues with supplier.

- EOL (End Of Life) SKU planning and execution

- New product launch operational planning

- Quarterly inventory stocktaking

- Order processing and delivery to Singapore hospitals, retail clinics and suppliers.

- Coordination with production, lab technician and suppliers.

- Handling returns, replacements and repairs of hearing Aids.

- Obtaining & evaluating all relevant information to manage inquiries and complaints.

- Escalating issues of commercial sensitivity including trends.

- Record details of product issues for accurate execution of good distribution practice requirements.

- Uploading of new stock into the ERP system.

Qualifications

- At least 2 years experience in customer service.

- At Least 2 years experience in inventory management.

- Passion in offering the highest level of customer care and support to partners.

- Process-oriented with a track record of completing tasks in a structured and orderly manner.

- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and external stakeholders.

- Fluent in both English and Mandarin.

What we offer:

- Attractive salary and benefits.

- An inclusive work environment with excellent work culture.

At GN Hearing Pte. Ltd. we are committed to creating an inclusive workplace that celebrates diversity of backgrounds and cultures. We welcome applications from individuals with different abilities, and individuals from all races, ethnicities, genders, religions, and beliefs.

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

A fantastic opportunity now exists for an enthusiastic and experienced Service Engineer to join our passionate, highly driven and successful Service Team based in our Singapore office.

Reporting to the Senior Regional Service Manager, the role of Service Engineer you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on-site within the care facility. You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

Your role will involve:

• Provide equipment on-site inspection, corrective & preventive maintenance activities & repair services to hospital, nursing home and home patients;
• Collaborates with user/s and department/s to understand needs and enable them with solutions;
• Timely completion and reporting of documents;
• Ensures accurate documentation on repairs/assessment/PM’s;
• Respond to breakdown calls;
• Promote service contracts;
• Maintain the safety and integrity of all serviced products in accordance with Company Policy;
• Be well presented and uphold the company's brand and guiding principles;
• Be able to operate within the companies OH&S guidelines including adherence to infection control policies and procedures;
• Any adhoc duties as assigned.

To be successful in this position, you will possess:

• Diploma/Degree related to Engineering, Computer Engineering/Science or related discipline
• Possessed at least 1-3 years of experience in IT network connectivity/integration-HL7 programming
• Technical background and/or with Autocad knowledge;
• Strong analytical skills, meticulous, energetic, resourceful and able to work under pressure;
• Field experience preferably within the Healthcare or service related sector;
• Proven track record of providing exceptional customer service by possessing good interpersonal and communication skills.

What we will offer in return

Work in a highly engaged and vibrant workplace culture. A flexible work environment, including hybrid (remote and office) work arrangements. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

For more information about Arjo visit www.arjo.com

Successful applicants will be required to undergo relevant reference checks and a pre-employment medical check prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your cover letter and resume!

Job scope

• General administrations & co-ordinations for smooth operations.
• Assist in planning and adjustment of manpower scheduling.
• Compile and consolidate manpower strength.
• Work with human resource on employee development and performance appraisal.
• Answer employee questions regarding operations.
• Perform other ad-hoc duties as and when required.
• Able to swim will be added advantage.

Job requirement

• Diploma or equivalent with 1 year experience in operations or administrative support within fast-paced environment.

• Strong organizational and time management skills with the ability to multitask and prioritize tasks effectively.

• Strong problem-solving skills and the ability to adapt to changing priorities.

• Able to communicate well with employees of different profile.

• Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.

Due to the company's plan to increase its presence and expand its business, we are looking for a responsible and committed Sales Operations.

You will be based in Singapore, and will be responsible for coordinating information (as in enquiries, questions or issues) between the customers and the relevant internal stake holders and also for coordinating information (as in pricing and product availability) between the company and suppliers/partners. Your role’s main focus is to maintain the effectiveness of our communications to ensure that the sales of the company is maintained by responding in a timely and accurate manner to customers and suppliers alike. Your first task is to familiarize yourself with and achieve a complete grasp of the primary business process in order to perform your duties and also to be ready to support any function of the primary business process (particularly for the Building Services business unit). In addition, you will perform any secondary functions that the Senior Executive, Business Administration might assign you to. You are part of the Operations Team and will report to the Senior Executive, Business Administration.

What will you do?

• You are to support the Business Development and Sales Department particularly the Building Services business unit to generate more sales to increase the company profit.
• You are to prepare documents such as quotations, meeting minutes, project lists and sales reports for the Building Services business unit.
• You will proactively generate sales leads for the Building Services business unit (LinkedIn, BCI, etc.)
• You are to conduct market surveys and identify opportunities and trends in the market.
• You will also coordinate and negotiate to get the best price for the procurement of products with the suppliers.
• You shall ensure that payments from customers will be made on time.
• You shall also support any function of the primary business process when needed.
• You will provide support for any task(s) that the Senior Executive, Business Administration assigns to you.
• You will also conduct sourcing when customers are requesting for products that we do not normally stock.
• Effectively communicate all information that you have obtained or created to your direct report and the management.

What should I bring?

• You are looking for a stable and progressive career.
• Proactiveness and willingness to learn.
• Ability to work under pressure and meet tight deadlines.
• Systematic, and ability to multi-task and stay focused.
• Drive with enthusiasm to succeed in task(s).
• Responsibility and dedication when performing task(s) assigned to you.
• Good communication skills and ability to foster good personal relations.
• Exhibit a “team player” mentality and is able to prioritise tasks and think strategically.
• Fluent in English; other languages are assets.

We are currently looking for a individual to join us in a temporary part-time position for 4 months, working 3 to 4 days a week (ideally 3 days).

Key Details:

Duration: 4 months, with potential extension based on performance.

Salary: $3,000 to $3,600 (pro-rated and dependent on experience).

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601.

Working Hours: 8:30 AM to 6:00 PM (Monday to Thursday), 8:30 AM to 5:30 PM (Friday).

If you are passionate about making an impact and looking for a flexible part-time role, we would love to hear from you!

Data Cleansing & Management

• Work with the A&I and DTO team to conduct data cleansing activities to ensure accuracy of the assessment results from former assessment platform
• Conduct data cleansing on the CRM to ensure accuracy and consistency of certification and recertification data

Data Analysis & Reporting

• Perform data analysis on certification, recertification. HCDT and CPP data to provide insights on trends, renewal rates, attrition rates and retention statistics, areas of opportunities for acquisition, etc
• Generate regular and ad hoc reports to assist the team with data-driven decision-making and support retention efforts

Process Optimization & Workflow Streamlining

• Analyze and streamline current work processes to enhance efficiency within the CCE team
• Collaborate with team members to identify areas for improvement, proposing solutions to optimize workflows and reduce manual tasks
• Develop and implement procedures that support standardized processes for data entry, reporting, and certification record maintenance

Operations & Administrative Support

• Assist with general administrative duties, including scheduling, coordinating event logistics, and managing event communications
• Support HOD in ad-hoc assignments

• acting as contact points for all agency or organizational personnel;
• keeping lists of the agencies or personnel representing the person, agency or organization;
• facilitating meetings and cooperation among people, agencies and organizations;
• identifying problems in communications among these groups;
• collaborating and communicating with necessary constituents and the public;

Benefits

• 5 days a week

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our customers are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 branches conveniently located in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee, Clementi and Jurong East . To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

With the opening of the new branch in Jurong East and expansion of existing branches, Storefriendly plans to accelerate its expansion in 2025. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

SALES / CUSTOMER SERVICE OFFICERS

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• No cold calling
• Attractive basic salary and allowances
• Performance incentives based on achievement of targets (in addition to basic salary stated).
• Company structure facilitates career progression and job specialisation.

The Job

• Follow up on sales enquiries from online channels, call-ins, emails, messages and/or referrals
• Understand customers' requirements and recommend our products and services as solutions
• Provide quotations, follow ups and maintain necessary communication with customers
• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

NOTE: Please indicate interest only if able to speak fluently in both English and Chinese

Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative!

Key Responsibilities:

- Attend to after-sales duties, including handling repair requests from customers.

- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.

- Communicate with customers to arrange product collection after repair completion.

- Respond to customer service emails and chats promptly and professionally, addressing inquiries and concerns.

- Assist with invoicing and basic accounting tasks related to customer service operations.

- Assist with ad hoc tasks to ensure smooth operation of the business

Requirements:

- Prior experience in customer service or a related field is preferred but not mandatory.

- Excellent verbal and written communication skills in English and Chinese.

- Strong interpersonal skills and the ability to build positive relationships with customers.

- Basic understanding of invoicing and accounting procedures.

- Detail-oriented and able to handle multiple tasks effectively.

- Tech-savvy and proficient in using various computer applications.

Join our team as an Assistant Field Engineer and contribute to our expertise in smart condition monitoring systems for industries. We are seeking a candidate with specialized technical skills to support our operations as we evolve towards Industry 4.0 and smart IIoT integration.

JOB RESPONSIBILITIES:

• Conduct vibration analysis, in-situ balancing, and laser shaft alignment.
• Perform ultrasound inspection services to assess machinery health.
• Install motor current monitoring and vibration monitoring systems.
• Generate detailed technical and analytical reports.
• Present technical findings and solutions effectively to clients and team members.
• Learn and assist in performing root cause analysis to identify and resolve equipment issues, ensuring minimal downtime and optimal performance.
• Adhere to safety regulations and company policies while working on-site, ensuring a safe working environment for yourself and others.
• Demonstrate experience in work-at-height, confined space, and process plant environments.

JOB QUALIFICATIONS:

• Minimum Diploma in Mechanical Engineering, Computer Science Engineering, Electrical or a related field.
• At least 2 years of relevant experience in vibration analysis, balancing, alignment, and ultrasound inspection.
• Posses a valid Singapore Class 3 Driving License.
• Strong hands-on and practical skills in field operations.
• Strong organizational skills, including multitasking and effective time management, along with a proactive approach to problem-solving.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is preferred.
• Demonstrates a strong sense of responsibility and dedication.
• Ability to work independently and collaboratively within a team environment.
• Ability to start work immediately would be an added advantage.

We thank all applicants for your interest, but only those selected for an interview will be contacted.

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

RESPONSIBILITIES:

• Providing application support for sales and services to clients and our staff;
• Supporting the sales team on the samples
• Any other duties as assigned by the company.
• Assist to manage the entire design process from preparing concept to final artwork according to artwork within deadlines
• Liaise with associates to ensure the artworks meet their requirements
• Visualize, design and conceptualize
• Conceptualizing ideas, work on graphic, 2D or 3D to create an wow factor for client
• 
  

REQUIREMENTS:

• Candidate must possess at least Professional Certificate/NiTEC or Art/Design/Creative Multimedia equivalent;
• Basic experience in graphic design
• proficient in working knowledge in Illustrator, AutoCAD, CorelDraw
• Entry-level candidates are welcome to apply. On-Job training will be provided;
• Possess creativity, good analytical, technical, and problem-solving skills with attention to detail and accomplish assigned responsibilities;
• Team player with a high level of initiative, multi-tasking, and disciplined.
• All candidates are welcome to apply
• Only shortlisted candiates will be notified

Job Title: Service Advisor (BYD/Denza)

Location: Ubi

Department: Aftersales Department

Key Responsibilities:

Customer Interaction:

• Greet customers promptly and professionally, understanding their service needs.
• Clearly communicate repair recommendations and service options.
• Answer customer questions regarding their vehicle's condition, maintenance, and service history.
• Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

Service Management:

• Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
• Schedule appointments for vehicle services and follow up with customers regarding completed work.
• Maintain clear and timely communication with customers about repair progress and any delays.
• Coordinate with technicians to prioritize and expedite repairs and services.
  
  Sales and Upselling:
• Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
• Upsell and promote service packages, maintenance programs, and accessories.
• Actively contribute to achieving service department sales goals.
  
  Administrative Support:
• Maintain accurate records of customer interactions, repair orders, and service history.
• Ensure that all work orders are properly processed and completed according to dealership standards.
• Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
• Keep track of warranty information and ensure compliance with manufacturer guidelines.
  
  Quality Assurance:
• Ensure all repairs and services meet company and industry standards for quality.
• Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
• Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
  
  Team Collaboration:
• Work closely with service technicians, parts department, and other team members to streamline the service process.
• Assist in the training of junior service advisors and support colleagues when necessary.
• Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

Qualifications & Education:

• High school diploma or equivalent; automotive certifications or technical training preferred.

Experience:

• 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
  
  Skills:
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive repair processes and terminology.
• Proficient in using service management software and office applications.
• Excellent problem-solving and customer service skills.
  
  Attributes:
• Detail-oriented and organized.
• Professional appearance and demeanor.
• Ability to work under pressure and meet deadlines.
• Strong sales acumen and the ability to upsell services.
  

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Responsibilities:

• Collaborate with Inventory, Shipping, and IT teams to ensure proper storage allocation for incoming goods and arrange transportation for outbound shipments to retail outlets and customers
• Monitor and manage current stock levels, generating reports to track inventory movement
• Develop and implement system solutions to improve and streamline logistics processes.
• Ensure on-time delivery of goods to retail outlets and customers

Requirements:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Minimum Diploma
• Ability to perform well under pressure in a fast-paced environment
• Knowledge of ERP and MYOB an additional advantage

Service Engineer Southeast Asia

(preferably based in Malaysia or Singapore)

Roles & Responsibilities

• Jobsite installation, supervision and commissioning of semi and fully automatic powder packing and liquid filling systems.
• Aftersales service such as maintenance and troubleshooting for packing and filling equipment.
• Technical support and trainings for customers, establishment of good customer communication and relationships.
• Promotion of spare parts and other services when working on the jobsite.
• Internal communication with internal departments and headquarters.
• Work on jobsites in Southeast Asia according to Service Department’s arrangement.

Requirements:

• Technical degree (mechanical / electrical engineering, automation).
• Minimum 3 years of experience in a similar technical service role.
• Strong technical aptitude and understanding of machinery and equipment.
• Good knowledge in Siemens PLC or Codesys is a plus.
• Excellent communication and interpersonal skills, with the ability to foster strong client relationships and team collaboration.
• Good English communication skills.
• Cooperative, motivated and able to work under pressure.
• Quick problem-solving skills with a flexible approach to addressing customer needs.

What’s in It for You:

• A stable and rewarding position in a forward-thinking company with a highly motivated team.
• Exciting opportunities for personal growth and professional development.
• Training arrangements in Germany and Southeast Asia.

Please submit your full resume clearly stating your current and expected salary and your earliest availability to start work at [email protected].

Short listed candidates will be notified.

Be part of our exciting team at the Award-Winning Mutiara Seafood, Jumbo Seafood's first Halal-Certified Seafood Restaurant with our award-winning Signature Chili Crab.

Located in the heart of the Malay/Muslim district at Wisma Geylang Serai.

• Manage all restaurant reservations, including responding to emails, calls, WhatsApp and arranging private events.
• Handle all event inquiries and confirmations via calls and emails, ensuring customer satisfaction.
• Assist guests with reservations and updates via the reservation system (e.g. Chope/TableCheck)
• Have a good knowledge of the menu. Greet and assist restaurant guests during dinner service.
• Work with colleagues during busy periods to maintain service standards.
• Ensure smooth event operations by completing checklists and tasks.
• Promote the restaurant's services positively in various channels like Social Media, WhatsApp, etc
• Handle billings for dinner service and events.
• Plan and execute promotional activities.
• Coordinate meetings and special events with the management team.
• Support the management team in achieving business goals.
• Ensure compliance with health and safety regulations.

Requirements:

• Minimum 2-4 years of relevant work experience in F&B industry
• Driven & Passionate to Provide the Best Experience for Customers in the F&B industry
• Customer-oriented, service focussed, responsible and positive working attitude
• Able to commit to restaurant's peak period including weekends, eve of and public holidays and able to work in split shift
• Computer Savvy is a requirement to reply to emails, WhatsApp, Social Media Channels
• Able to work under pressure in a fast paced, dynamic and challenging work environment

Job Information:

• Pleasant working environment at Wisma Geylang Serai (Paya Lebar MRT)
• 5 day work week (must be able to work Saturdays & Sundays)
• 13-month bonus applicable

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Last and Expected Remuneration
• Earliest availability to Commence Work
• Earliest availability for Face to Face Interview
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. Remuneration offered will be commensurate with qualifications and relevant experience.

• We have other positions in our Halal-Certified restaurant – do enquire with us at 9857-9292 (WhatsApp)