Job Overview:

The Operations Executive will oversee and coordinate cleaning operations, ensuring high-quality service delivery and operational efficiency across various project sites. The role involves managing cleaning teams, monitoring work schedules, maintaining equipment and supplies, and implementing strategies for continuous improvement. You will also be responsible for ensuring compliance with safety measures and managing budgets.

Key Responsibilities:

Coordination & Quality Service Delivery:

• Work closely with the supervisor and clients to ensure high-quality cleaning services are consistently delivered.
• Ensure cleaning teams adhere to safety protocols during operations at all sites.

Process Improvement:

• Compile and analyze data to identify areas for improvement in cleaning processes.
• Assist in developing and reviewing operational plans to improve work procedures and enhance service quality.

Reporting & Compliance:

• Review and submit daily cleaning job reports to management, ensuring accuracy and timely submission.
• Monitor and maintain stock levels of materials and equipment, implementing maintenance schedules for tools and machinery.

Team Management & Scheduling:

• Plan and deploy work schedules and manpower efficiently, ensuring tasks are completed on time.
• Support the capability development of staff and ensure effective work processes are in place.

Tender & Contract Management:

• Interpret tender specifications and prepare accurate quotations for cleaning operations.
• Assist in negotiating terms, conditions, and pricing, ensuring contract compliance and satisfaction.
• Ensure that budget guidelines are adhered to and report deviations with appropriate explanations.
• Raise purchase requests within agreed limits and follow up on contractual payments.

Risk Management & Conflict Resolution:

• Report potential risks related to contract changes and assist in resolving any existing conflicts.

Job Requirements:

• Minimum 3 years of experience in the cleaning or operations industry.
• Possession of a valid Class 3 driving license to transport workers to and from the dormitories and work sites.
• Strong interpersonal and communication skills with leadership abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Flexible to work a 6-day work week, including Fridays, Saturdays, and Sundays.

Location: Singapore

Employment Type: Full-Time

Eligibility: Singapore Permanent Residents and Citizens only

Job Description:

We are looking for an Operations Professional with relevant work experience to join our team. The ideal candidate will be able to adapt to the fast-paced environment of a startup.

1. User Growth:

◦ Develop and execute strategies to attract and retain users.

◦ Analyze user behavior data to identify growth opportunities.

◦ Work closely with the marketing team to optimize user acquisition channels.

2. Event Planning:

◦ Plan, organize, and execute company events and promotional activities.

◦ Collaborate with cross-functional teams to ensure successful event execution.

◦ Measure and report on event outcomes and effectiveness.

3. Data Analysis:

◦ Collect, analyze, and interpret data to guide decision-making processes.

◦ Create and maintain dashboards and reports for various business metrics.

◦ Provide actionable insights to improve operational efficiency and user experience.

4. Collaboration and Communication:

◦ Coordinate with internal teams to ensure smooth operational workflows.

◦ Communicate effectively with team members and stakeholders.

◦ Contribute to team meetings with insights and recommendations.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Data Science, or a related field.

• At least 2 years of experience in operations, marketing, or data analysis.

• Strong analytical skills and experience with data analysis tools (e.g., Excel, SQL, Google Analytics).

• Excellent organizational and event planning skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

Requirements:

- Minimum Bachelor’s degree, with a preference for candidates with a Master’s degree or higher.

- 3-5 years of experience in operations.

-Preferably bilingual in Chinese and English

- Ability to adapt to the fast-paced environment of a startup.

Benefits:

- Company benefits include but are not limited to the following items:

Health insurance: The company provides health insurance for employees.

Training and development: Offers career development opportunities and training courses to support employees' personal and professional growth.

Afternoon tea: Provided every Friday afternoon.

Social activities: Regularly organizes employee events and team-building activities to promote teamwork and cohesion.

Access to office amenities: Gym and Swimming Pool Access

Women's growth plan: Such as Women's Leadership Training: Provides specialized leadership training courses tailored for female employees to help them develop leadership skills and confidence.

Application Instructions:

Please submit your resume and cover letter.

Responsibilities:

• Perform end-to-end trade settlement, with working knowledge of corporate action of Equities, Mutual funds, Options.
• Check and verify all securities/trade transactions are completed, settlements instructions are processed in a timely and accurate manner.
• Review all trade matching reports and ensure all failed trades are promptly resolved.
• Processing of Corporate action events in an accurate, timely manner and adhere to deadlines.
• Reconciliation trade/shares, corporate actions.
• Adhering to control procedures, identifying gaps, and ensuring controls are implemented to close those gaps.
• Interpret data and make necessary recommendations for the launch of new products/services and upgraded platforms.
• Adhering to control procedures, manage the escalation and seek to resolve all requests/inquiries/issues/errors, identify policy gaps and formulate policies to streamline processes.
• Participate in project initiatives and take up ad hoc tasks as required.
• Assist in other ad-hoc duties as assigned.

Requirements:

• Bachelor’s degree
• Minimum 2 years of relevant experience in capital market with strong background in corporate action.
• Corporate action and/or settlement experience in either stockbroking firms will be an advantage.
• Possess knowledge and experience in ETF/Options/ Mutual funds.
• Attention to detail and intermediate problem-solving skills and be able to multi-task well.
• Mandarin & English is a necessity as this role will be expected to work closely with colleagues based in China.
• Enjoys engaging in teamwork with a positive and constructive attitude.

About the Company

RushOwl develops an AI-driven Mobility-as-a-Service(MaaS) platform for public transportation and logistics players, but we are looking to create our own digitized transportation network as well!

We are on a mission to create a digitized transportation ecosystem where personalized transportation can be unlocked for the people, by the people within our RushOwl suite of products, ranging from direct B2C ride-sharing services to B2B Corporate Mobility Schemes. Our team spanning 3 countries (Singapore, Indonesia, and India) operates in an open, fast-paced environment where every team member is recognized for their skills and accomplishments, rather than their designations.

About the Role

As an Operations Assistant your primary goal is to support Singapore Operations and the delivery of RushOwl’s Transportation Solutions.

You’re the behind-the-scenes hero who is always seeking to make things efficient & convenient for others. You thrive in a fast-paced work setting and are open to communicating with all stakeholders across our passenger-driver ecosystem.

You are confident in building and maintaining a brand that our passengers trust and love. You have strong evidence of strong leadership and task management skills.

So what does a typical workweek look like for you?

• Assist in Resource Deployment to ensure trip fulfillment is met.
• Participate in managing vehicle stakeholders to make sure satisfactory services are provided.
• Conduct detailed transportation analysis, with the consideration of trip service levels, constraints/time windows.
• Assist in Parents Management for school trips as well as bus attendants.
• Prepare reports, presentations, and correspondence for each respective task
• Maintain and organize documentation, files, and records.
• Monitor and track deadlines, ensuring timely completion of projects and reports.
• Assist in tracking and managing deployments, routes, and logistics.
• Coordinate with drivers, dispatch teams, and vendors to ensure efficient operations.
• Act as the first point of contact for internal and external inquiries related to School & B2B operations.
• Draft and distribute memos, emails, and notices to different stakeholders such as parents etc.
• Handle day-to-day operational issues promptly and escalate critical matters to the Operations Manager.
• Proactively identify areas for improvement in processes and propose solutions.

Our Ideal Candidate

We’d love to chat with you if you meet the following criteria:

Personality

• Independent, Data-Driven & Self-Starter: You will need to coordinate multiple projects concurrently, completing your tasks dutifully with minimal supervision time efficiently.
• Open and Articulate: You will need to provide live, sincere feedback to the management team.
• Humble and Receptive: You will need to be receptive to feedback and be able to learn from the points given.
• Creative Thinker: You are an out-of-box thinker, who is able to find creative solutions for issues.

Skillset

• Strong Communication and Presentation Skills: You will need to communicate clearly and effectively with our team.

Education Requirements

• Tertiary Education

How do we take care of you?

• Mentorship, Training, and Regular Feedback(s)
• Your insights and suggestions will be heard (be it a small iteration or an entire business flow)
• Productivity and Tech Goodies (Equipment and Peripherals Provided)
• Paid Leaves
• Fully-Stock Pantry (Tell us what you’d like and we’ll stock up for you too!)

Other Important Information

• This is a Full-Time Role, applicable to those in Singapore.
• You will report directly to the Operations Manager of RushOwl.

Join us as a Singapore apprentice and embark on a journey with our one-year apprenticeship programme in the dynamic banking and financial industry. The Apprenticeship Track is under the Polytechnic Talent for Finance Scheme which aims to provide polytechnic graduates an alternative pathway to take on university graduate-equivalent roles through rotations, training and mentorship. If you’re a motivated individual with a passion for finance and a drive to learn, this programme is the gateway to an exciting career in banking.

What you will experience:

• Rotations: Gain hands-on experience and develop expertise in Operations
• Real-World Learning: Work on projects, collaborate with seasoned professionals, and make a meaningful impact from day one.
• Mentorship & Training: Benefit from dedicated mentorship by industry leaders and participate in training sessions to build technical and soft skills
• Networking Opportunities: Connect with peers, professionals, and leaders across the organization to expand your professional network.

Programme period: June 2025 – May 2026

What we are looking for:

• Diploma students with anticipated graduation date in May 2025 or Diploma graduates with no more than 2 years work experience at start of programme
• Detail oriented with the ability to multi-task
• Able to prioritise work assignments
• Able to communicate effectively with internal staff and counterparts
• Good time management and strong follow-through skills
• Has and will continue to have the right to work in Singapore

Ready to apply?

Visit search.jobs.barclays to learn more about our opportunities and apply.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Senior Operations Executive (Customer Service)1 Year Contract

Responsibilities
The Senior Operations Executive (Customer Service) oversees and manages all aspects of customer support operations, including handling customer inquiries, processing orders, managing deliveries, and overseeing order management processes.

1.Customer’s enquiries

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels, providing accurate information and resolving issues effectively.
• Communicate and follow-up with customers regarding order, delivery schedules and status.
• Manage enquiries such as stock availability.

2. Customer Relationship Management

• Coordinate the key accounts program in collaboration with the sales team, nurturing and managing customer relationships.

3. Order Processing

• Process customer orders accurately and efficiently, ensuring adherence to established protocols and timelines.
• Coordinate with the warehouse and logistics teams to prioritize and fulfil orders based on inventory availability and shipping requirements.
• Resolve order discrepancies or issues promptly and effectively, ensuring customer satisfaction.

4. Shipment Management

• Perform shipment coordination & documentation for exports and drop shipment orders with inter-companies and overseas customers.
• Make shipment arrangements based on the most cost effective and efficient logistics partners and routes.
• Provide with the necessary documents where required. (e.g. Certificate of Analysis / Compliance and end user license etc).

5. Compliance and Best Practices

• Review and update all relevant SOPs (new and/or existing) as assigned.
• Identify opportunities for process improvement and workflow optimization.
• Establish and maintain an efficient reporting system to minimize operational errors and promote cost-saving strategies, supporting a lean management approach.

6. Others

• Review and achieve agreed-upon KPIs.
• Perform other projects & duties as and when assigned.

Pre-requisites

• Degree holder in Business Administration, Supply Chain Management, or other Business related discipline
• 3-5 years of experience in customer service-related roles.
• Relevant experience in a trading & distribution environment.
• A hands-on person with experience in Order Processing and Shipping.
• Experience with Navision (ERP) will be an added advantage.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Team player with the ability to work independently.
• Critical thinker with problem-solving skills and able to withstand pressure.

Responsibilities

• Oversee the day-to-day operations of the Shopping Centre, ensuring optimal performance and smooth functioning.
• Build and maintain strong working relationships with tenants, contractors, and Shopping Centre landlords.
• Manage tenant renovation and reinstatement projects, including preparation, supervision, and monitoring of timelines and compliance.
• Coordinate submissions and liaise with relevant authorities and Shopping Centre landlords as required.
• Implement and oversee preventive maintenance programs to maintain high operational standards.
• Lead reconfiguration and asset enhancement projects for the mall, ensuring timely and cost-effective execution.
• Supervise and evaluate the performance of service contractors, ensuring work is completed to specified standards.
• Manage repair and maintenance tasks, ensuring contractors adhere to deadlines and quality requirements.
• Take charge of emergency management, including planning evacuations and reporting to authorities.
• Develop and monitor the department’s annual budget, managing both operational and capital expenditures.
• Undertake additional responsibilities as assigned by the company.

Requirements:

• Possess a Diploma in M&E, Building, Facilities Management or equivalent
• At least 3 years of experience in handling shopping centres
• Able to work independently and a good team player
• Excellent interpersonal and communication skills to liaise with stakeholders
• Knowledge of AutoCAD is an added advantage.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3457WYW

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

Global Banknotes Operations is a business unit within Global Banking Operations. Global Banknotes Operations is unrivalled in the scale and scope of the locations that it operates from with multiple locations in the Europe, Americas and Asia / Pacific. The Global Banknotes Operations business unit in APAC is a small team of people with the main place of work being a remote vendor location away from the main Bank of America offices. The team are an integral part of the end to end operations fulfilment production line and part of a much larger Global team that support the Banknotes Operations business. The APAC Banknotes business at Bank of America has been attracting investment in the product and continued growth in the client base. This business growth has had the incremental effect of establishing the need for additional employees and responsibilities to be required.

Individual contributor role that demonstrates leadership qualities. Ensures quality service and effective and efficient operations support for the assigned area’s internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Operation analyst and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities.

Job Description:

• Responsibility to ensure the efficient day to day operation of the Global Banknotes Operations outsourced vault facility. Functions include onsite vendor management, managing daily transaction fulfilment duties, managing transaction discrepancy process, reporting and analysis of workflow & procedural adherence.
• Provides guidance to employees within business regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.
• Able to accommodate rotational shift duties or evening hours as per business needs
• Working Location: Offsite location - Kakit Bukit

Required Skills:

• At least 2 years working experience in fields such as supply chain management, shipping and transportation, imports and exports, and commercial bank operations, etc.
• Is very organized and methodical.
• Is very meticulous and detail-oriented.
• Is highly motivated, self-disciplined and has high-sense of ownership and responsibility.
• Is energetic, willing to learn and adapt.
• Is able to work in a team environment.

Desired Skills:

• Strong organization and planning skills with the ability to multi-task and prioritize.
• Good communication skills in both verbal and written English.
• Proficient in PC Knowledge and familiar with Microsoft Excel, Word, PowerPoint, and Outlook, etc.
• Good time management, people skills and good business acumen.
• Possesses good common business sense and can make good judgment.

About the Company

Deutsche Telekom Global Business Singapore Pte Ltd is the international B2B division of Deutsche Telekom. We are addressing the network and connectivity requirements of globally operating companies through the design, implementation, and management of secure custom-designed solutions and related managed services ‒ whether it's SD-WAN, LAN infrastructure, Unified Communication & Collaboration, or Security (including SASE).

We help our customers build future-proof foundations for their digitalization strategies. Through a consultative and vendor-agnostic approach ‒ backed by the most comprehensive partner ecosystem in the industry ‒ we ensure that our end-to-end solutions perfectly match our customers' business needs, providing them with the flexibility to grow. With decades of experience, we know how to operate networks and deliver connectivity globally.

About the Job

We are looking for an Account and Service Delivery Manager with strong customer service orientation, drive and passion to help enterprise customers achieve their digital transformation goals.

You will help to establish Deutsche Telekom as a critical business partner, building a sustainable reputation around our solutions and in the way we do business and drive our growth in the Asia region. This business-critical role develops corporate relationships, drives growth opportunities and delivers positive outcomes for our customers and organisation. It will also significantly contribute and influence the overall sales strategy to succeed in Asia.

This is a great opportunity for a high achieving individual with the ambition and talent to grow their career within a leading global telecommunications company.

What will be your responsibilities:

· Strategically developing sales and account strategies for new key accounts and Global accounts;

· Steering the preparation of quotations and assuming responsibility for the entire sales cycle, from needs analysis through to steering after sales activities;

· Negotiating and concluding contracts at top management level;

· Strategically improving customer relationships; preparing for and following up on interactions with customers;

· Planning and carrying out measures to support, retain, and win back customers;

· Coordinating project/sales teams and functional units;

· Actively advising customers on and selling products, services, and complex, client-oriented solutions;

· Acting as a point of contact for the top management level regarding all contract- and product-related issues.

· Ensuring the entire service delivery process the best possible use and performance of the system for the customer; managing the entire life cycle of a service;

Highlighting the delivery performance in terms of professionality, quality, and costs, and agreeing quality and efficiency improvement measures;

· Taking account of additional legal, regulatory, country specific security-relevant requirements;

· Assuming responsibility for performing and complying with service level agreements through continuous monitoring of the KPIs and for initiating corrective actions;

· Holding SLA review meetings with customers on a regular basis;

· Acting as lead incident, lead problem, and escalation manager; Coordinating solutions to problems and settling disputes with relevant functional units;

· Assuming responsibility for conducting performance discussions with service providers and deriving measures to improve performance;

· Preparing service provider reviews by analyzing reports and devising templates, reports, and concept proposals.

· Managing complex projects;

· Any other tasks as assigned.

Profile of candidate

• Track record of managing global client relationships with identified opportunities for upselling and cross-selling;
• Strong understanding of TC services (SD WAN, SASE, Unified Communication & Collaboration, IPVN and other telecommunication products & Solutions) and in optimizing service delivery processes for efficient and effectiveness
• Excellent verbal and written communication to facilitate clear interactions with clients, partners and functional groups
• Proficient in prioritizing tasks to meet deadlines and service level agreements
• Flexible in responding to changing client demands and unexpected challenges
• Strong skills in managing and resolving conflicts that may arise during service delivery
• Team player, able to work effectively cross functionally with senior management and with local and cross border team members
• Excellent presentation and negotiation skills.
• Strong desire to win.

Other Requirements:

• Account Management and Service Delivery experience of minimum 10 years
• Preferably a varsity degree in engineering, business or economics
• Mandatory skills:
• Master Project Management (PMP/PMI)
  • ITIL4 Foundation

The Sales Operations Manager include pre-case coordination, new business submissions, and policy support for Sales Consultants. The role demands case management experience with HNW clients, strong organizational skills, knowledge of underwriting requirements.

YOUR NEW JOB

• Provide sales & post-sales policy support to Sales Consultants.
• Prepare highlights, quotes, and insurer illustrations for Sales Consultants’ meetings.
• Ensure compliance with internal processes and proper documentation in the CRM.
• Coordinate pre-case tasks, including medical bookings, KYC documentation, and insurer applications.
• Manage new business submissions and collaborate with Sales Consultants until policy inception.
• Oversee monthly reporting to the bank.
• Address inquiries from internal and external stakeholders promptly.
• Perform occasional ad-hoc tasks within the Sales Operations Department as assigned.

WHAT IS NEEDED FROM YOU

• Minimum 3 years of case management experience with HNW clients.
• Strong knowledge of insurers’ underwriting requirements for efficient case submissions.
• Proficient in using different software/apps to generate insurer illustrations.
• Technical expertise and functional skills to perform at a high level.
• Strong interpersonal skills for engaging with internal and external stakeholders.
• Ability to meet tight deadlines and handle multiple tasks efficiently.
• Highly organized and proactive in managing cases and daily tasks.
• Meticulous, with a strong focus on accuracy and precision.
• Adaptable to change and able to manage uncertainties effectively.
• Excellent verbal and written communication skills.
• Proficient in written & spoken Chinese for effective external communication with clients & internal stakeholders

WHAT WILL MAKE YOU STAND OUT

• Experience in the insurance broking or insurance industry.
• Knowledge of the Singapore financial services market and UHNW needs
• Experience in the Private Banking Industry

Job Responsibilities :

• Perform banking services and attend to clients’ inquiries
• Prepare KYC reports and other periodic reports
• Review and assist in risk attribute assessments
• Assist in dealing with client’s trade orders and cross check for other CSM’s trade orders
• Support Team Head in management duties

Job Requirements :

• Minimum a Bachelor’s Degree in Business Administration/Banking and Finance or any relevant discipline
• 5-8 years’ experience in financial industry
• Good knowledge of relevant financial products
• CACS, CFA preferred
• Effectively bilingual in English and Mandarin as the role requires communication with Chinese speaking colleagues in Hong Kong and Taiwan

(Contract role, yearly renew)

Working Day: 5-6-5-6 days including weekend and PH

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $3,500 - $4500

Job Description:

• Transfer, Sending and Funeral
• Timely prepare monthly schedule for ground staff
• Safekeep and in charge of petty cash, and vehicles matter
• Work closely with all departments
• Administer the operations team and ensuring that company policies and processes are properly conveyed to them
• Assisting the Human Resources Team in the employment of talents
• Other ad-hoc duties assigned

Job Requirement:

• Minimum 2-4 years of assistant operation manager experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

Location: Near Woodlands South MRT Station -Thomson–East Coast line (TEL)
Office hours: Mon - Thurs 8.30am to 6pm / Fri: 8.30am - 5.30pm

Broad Function
The Assistant/Manager shall report to the FM HOD.
Lead a key function in Service Operation and Quality, focusing on contract administration, cost control, procurement, quality assurance, and FM service operation.


Key Responsibilities and Duties
Contract Administration & Management:

• Lead contract discussions and monitor milestones
• Review and address contractual issues
• Manage Service Level Agreements (SLAs) for service providers
• Oversee existing service and maintenance contracts
• Assist in strategy formulation for contract administration
• Collaborate with various departments on service contract development
• Expected to work with WH ALPS, finance, legal and etc department on developing of service contracts.

Cost Control and Procurement:

• Manage FM expenditure
• Support FM procurement with ALPS
• Assist with FM OPEX & CAPEX budgets
• Oversee utilities management
• Participate in RFP/RFQ processes

Quality Assurance:

• Assist HOD in developing FM QA policies and strategies
• Oversee FM QA activities and documentation
• Investigate non-conformances and review corrective actions
• Represent FM in Internal Quality Audits
• Conduct quality system audits

FM Operations:

• Oversee the central management and documentation of Work Instruction, FM Policy, House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset, licensing & certification records. Expected to work with along FM system lead to update documentation, where applicable.
• FM rep for Workplace Safety & Health Champion and Business Continuity Planning
• Assist HOD is organising and managing FM training roadmap.
• Oversee FM office administrative support

Job Requirement

• Degree in Building, Property Management, Facilities Management, or equivalent with at least 4-5 years of related working experience or (Diploma with at least 7 years) in similar portfolio for Assistant Manager role.
• Degree in Building, Property Management, Facilities Management, or equivalent with at least 6-8 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Manager role.
• Prior working experience in healthcare setting will be an advantage.
• Prior experience in management of service provider contracts will be an advantage.
• Familiar and experience with public sector procurement governance and processes.
• Knowledge in mechanical & electrical maintenance and operations works.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Registration No. R23112260 (MayThinKyu)

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

Responsibilities:

• Supervise the Service Delivery Managers and other resources within the security services team
• Prepare and deliver the service and maintenance proposal during bids
• Formalize service requirements, cost of ownership and integrated logistic support of the Solution
• Define the architecture/organization of the service and the associated service infrastructure
• Allocate service requirements to the various actors of the organization for support
• Validate the Service Deployment Readiness
• Validate the Obsolescence Management Plan
• Responsible for the resources to deliver the services
• Ensure that the teams meet all the Service Level Agreement (SLA)

Requirements:

• A bachelor's degree in IT/Computer/Engineering Discipline
• Preferably more than 10 years of work experience in maintenance of Critical System with SLA in the management capacity
• Experience in execution of ITSM processes in an organization
• Experience in operation transition planning from project phase into maintenance phase
• Experience in managing a group of more than 20 service support staffs and sub-contractors
• Experience in delivering ILS requirements in project phase
• Good understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)
• Good understanding of System Reliability, Availability and Maintainability (RAM) programme
• Experience in the System Testing, Commissioning and Warranty support
• Strong interpersonal skills, ability to effectively communicate with peers and customers on all levels
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Organized and motivated individual with good written and oral communication skills
• Good technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantage
• Any professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantage

Job Description

Responsibilities

• Attend to clients’ enquiries on account-related, trading-related matters via various channels.
• Ensure a smooth end-to-end client experience to drive clients’ retention and satisfaction.
• Facilitate the proper execution of trades for clients in an accurate and timely manner.
• Perform other dealing functions such as assessing risk and preparing trade reports.
• UAT cases
• Support multiple key projects such as onboarding of new products, platform development, and other deliverables.
• Assist in any other ad-hoc tasks as assigned.
• Shift work is required.

Competence Requirements

• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Knowledge of products and services offered by the company
• Relevant CMFAS papers (for license application)
• Experience in equities, options and futures products' entire trade cycle
• Knowledge of Structured Products and Fixed Income will be a plus

Established ICT Organisation is seeking Singaporean to join in 1 Yr Project Renewable role as IT Service Delivery Manager (Project Mgmt & ITIL Service Mgmt)

Mon to Fri Office Hours

Min IT DIP with 3-5 yrs relevant IT Project work experience

Remuneration: Basic + HP Claim + Performance Bonus at the end of 1yr

Overview of role:

The service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly report.
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Organisation's management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and the Organisation's operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Our Requirements:

• Min IT Dip /Degree
• 3-5yrs IT Project Management or IT Service Delivery work experience
• Able to communicate effectively in both English & Mandarin to key stakeholders in projects
• Immediate availability or short notice will be at an advantage
• Incumbent will be subject to standard Gov OSA submission and standard project clearance.
• Possessed PMP or ITIL Service Management is a Plus Point

Position Overview:

The Service Delivery Manager for Cyber Security is responsible for managing the delivery of high-quality cyber security services to clients. This includes overseeing security operations, incident response, service level agreements (SLAs), and client satisfaction. The role involves collaborating with internal teams, clients, and vendors to ensure services are delivered on time, within scope, and meet quality standards.

Key Responsibilities:

Service Delivery Management: Oversee the end-to-end delivery of cyber security services, ensuring compliance with contracts and SLAs. Monitor service performance and resolve incidents and vulnerabilities.

Incident & Problem Management: Lead incident response, ensuring quick resolution and preventive measures for recurring issues. Track and document incidents and resolutions.

Client Relationship Management: Act as the primary point of contact for clients, building strong relationships and providing tailored solutions to security challenges. Continuously improve service delivery.

Team Leadership & Collaboration: Lead a team of security professionals, ensuring alignment with business goals and providing training and resources to enhance team performance.

Risk & Compliance Management: Ensure compliance with security standards (e.g., ISO 27001, GDPR) and perform audits to mitigate risks and close compliance gaps.

Performance Monitoring & Reporting: Monitor key performance indicators (KPIs) and generate regular reports on service delivery metrics and performance against SLAs.

Budget & Resource Management: Assist in budgeting and resource allocation to ensure efficient project completion within budget.

Required Qualifications:

• Bachelor’s Degree in Cyber Security, IT, or related field.
• 5+ years in cyber security or IT service management, with at least 2 years in a leadership role.
• Knowledge of cyber security frameworks (e.g., ISO 27001, NIST).
• Experience in security operations and incident response.
• Familiarity with security technologies (firewalls, SIEM, endpoint protection, cloud security).
• ITIL certification is a plus.

Desired Skills:

• Strong leadership, communication, and client management skills.
• Project management capabilities with the ability to prioritize tasks effectively.
• Experience with cloud security and managed security services (MSS).

The Case Manager for the Youth Service plays a pivotal role in driving positive change for individuals, families, and communities facing transitional challenges. This position involves providing direct services to clients and facilitating rehabilitation and reintegration efforts.

JOIN US if you are a strong team player looking for a career in youth rehabilitation and community work.

The primary scope of this role focuses on the Reformative Training Centre (Singapore Prison Service), with opportunities to engage in community outreach programs, the Singapore Boys’ Home, and other initiatives assigned by the Head of Department.

The Case Manager will be responsible for developing and implementing intervention plans based on professional knowledge, conducting casework, and leading various community development activities.

Key Responsibilities:

· Build and maintain professional relationships with clients and their families/caregivers.

· Conduct intake assessments to identify client needs and develop tailored intervention plans.

· Manage case plans, including regular reviews, follow-ups, and accurate documentation.

· Facilitate group programs, including psycho-educational and therapeutic sessions.

· Collaborate with external agencies for effective case management.

· Supervise and mentor junior staff and interns.

· Participate in professional supervision and undertake additional duties as assigned.

Requirements

· A minimum of a graduate diploma or degree in Social Work, Counselling, Psychology, Sociology, or a related field. A diploma in the same field with strong relevant experience may be considered.

· At least two years of case management experience, with a focus on at-risk youth, is highly preferred.

· Ability to work within time-based programs to achieve desired outcomes.

· Self-motivated, able to work independently, and an effective team player.

· Excellent interpersonal and communication skills for working with youth-at-risk, young offenders, and their families.

· Skilled in case assessment, engagement, intervention planning, and prompt reporting.

· Experience designing, planning, implementing, and managing group work and programs, particularly in prison, youth centre, or residential facility settings.

· Knowledge of community trends and best practices to improve program impact.

· Preferably trained in FAST (Family and Adult Support Tool) and/or YLS/CMI (Youth Level of Service/Case Management Inventory).

· Proficiency in English; ability to converse in Mandarin and/or Malay is a plus.

· Only Singaporeans

The Ecommerce Logistics & Operations Manager is responsible for overseeing the operational aspects of the ecommerce business, including logistics, warehouse management, order fulfilment, and inventory control.

This individual will ensure that all processes run smoothly and efficiently, particularly during peak periods, while maintaining a high level of customer satisfaction.

YOUR NEW JOB

• Manage all logistics & warehouse operations - ensuring the timely receipt of incoming shipments.
• Oversee the order fulfilment process (including packing & dispatching) - to ensure timely &accurate deliveries.
• Hire, train, and manage temp/part-time packer staff during peak periods - ensuring operational efficiency.
• Manage inventory levels - working closely with the warehouse team to monitor product availability to avoid stockouts and overstock.
• Develop & implement standard operating procedures (SOPs) - for warehouse & logistics operations.
• Ensure compliance with health & safety regulations in the warehouse & fulfilment centers.
• Establish & maintain strong relationships with shipping & logistics partners - to ensure cost-effective & efficient order processing.
• Collaborate closely with the Customer Service team - to address order-related issues & ensure smooth customer experiences.
• Troubleshoot and resolve operational issues - quickly and effectively, ensuring minimal disruption to Ecommerce processes.
• Track and report key performance metrics - related to logistics, warehouse management, and order fulfilment.
• Collaborate with internal stakeholders - to continuously improve the Ecommerce operational workflow.

WHAT IS NEEDED FROM YOU

• Minimum 4 years of proven experience in Ecommerce operations, logistics, & warehouse management
• Experience managing teams, particularly during peak operational periods
• Knowledge of inventory management systems and fulfilment technologies
• Experience working with third-party logistics providers and shipping partners
• Able to lift bulky cartons up to 5kg and capable of standing for extended period of time
• Strong organizational and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication & interpersonal skills

WHAT WILL MAKE YOU STAND OUT

• Hands-on experience with Ecommerce platforms (e.g., Shopify)
• Experience working in the Leathercraft, Leather goods or Fashion industry
• Worked in fast moving SME

Responsibilities

• Resolve day to day operational issues with the staff

• Oversee the daily operations to ensure smooth functioning in the process

• Keep track of daily/weekly/monthly schedule, attendance, leave schedule and duty schedule

• Oversee the scheduling regular maintenance on all vehicle

• Shifting of scheduling based on day-to-day requirements

• Handle calls from drivers pertaining to any accidents or vehicle breakdown

• Verification of all ad hoc bus driver timesheet submission

• Assignment of subcontracts for outsourcing jobs

• Perform miscellaneous duties as assigned

Requirements

• Has relevant experience related to transport or bus operations

• Independent, focused and driven

• A team player with a strong sense of responsibility

• Ability to work independently with minimum supervision, multitask and work well in a fast pace environment

• Able to work under pressure

• Proficient in Microsoft Office

This role offers an exciting opportunity to be part of an initiative to plan and implement automation of operational processes. The successful candidate will have a comprehensive view of the firm's operations, including booking, confirmations, verification, settlements and failed trade resolution for hedge funds and EAM businesses.

• End-to-end oversight of trade operations
• Opportunity to contribute to automation initiatives
• Comprehensive view of firm's operations

What you'll do:

As a Senior Fund Operations Manager, you will play a pivotal role in managing the firm's operations. Your responsibilities will span across various aspects of investment operations, from managing relationships with service providers to handling daily trade processing and reconciliation. You will also be involved in fund accounting and client reporting. This role provides an excellent opportunity to contribute to the planning and implementation of automation initiatives within the firm.

• Manage and review relationships with service providers such as custodians, brokers, fund administrators etc.
• Handle daily trade processing and reconciliation, follow up on settlement issues primarily in equities
• Oversee corporate actions and cash flow management, prepare payment instructions to fund and firm vendors.
• Perform fund accounting (equalization), review daily, weekly and monthly NAV reports
• Assist in fund and firm audits
• Provide risk management, compliance & regulatory support
• Coordinate new fund launches, liaise with service providers for legal documentation and connecting trading and portfolio systems
• Undertake general office administration tasks

What you bring:

The ideal candidate for the Senior Fund Operations Manager role brings a wealth of experience in investment operations along with strong leadership skills. You are detail-oriented, resourceful, and proficient in Microsoft Excel. Your understanding of equities and related derivative products sets you apart. You possess excellent communication skills and can comfortably work under tight daily deadlines. Japanese language skills at a business level would be an added advantage.

• Degree in a relevant course such as Finance, Business, Accounting or Economics
• At least 5 years of experience in any area of investment operations, with some years in a leadership position.
• Detail-oriented and resourceful approach to work
• Proficiency in Microsoft Excel
• Japanese language skills at business level would be advantageous
• Good understanding of equities and related derivative products
• Excellent communication skills
• Ability to work under tight daily deadlines

What sets this company apart:

Our client is a leading player in the finance industry with a reputation for excellence. They offer an inclusive work environment that values diversity and fosters growth. Their commitment to innovation is evident in their ongoing automation initiatives aimed at streamlining operational processes. This is an exceptional opportunity to join a firm that is not only committed to their clients but also to the professional development of their employees.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

The Operations Analyst - Telecom will support the Global Carrier Network Operations function

through the analysis of data and trends about quality, cost, and client traffic behaviour of our

SMS and Voice Products. This key-role will help the Vonage API platform, to onboard

customers’ traffic, optimise Cost or Quality, and a fine balance between the two.

You will

● Own part of the Routing table for the Global Carrier Network team (Use/Create insights

from available data, Analyse data for decision making) with focus on Quality and Cost.

● Perform complex analysis: type of traffic, Cost VS Quality, Price.

● Resolve Quality Alerts to maintain QoS according to given industry standards.

● Manipulate and transform the routing table’s selections for optimising Cost or Quality for

new and existing customers for a set of regional countries.

● Identify solutions/improvements of our internal tools and work with key stakeholders

(Product/Engineering) to eliminate blockers of day-to-day tasks.

● Provide Data analysis for other function stakeholders (Product, Engineering, Sales etc) to

support cross-functional needs.

● Perform operational day-2-day tasks and work towards continuous maintenance of the

service levels specified for our SMS of Voice termination SLOs with internal and external

stakeholders.

Essential for the Role (Must Have)

● Educated to degree level.

● At least 2-3 Years of experience on Cost/Price or Voice and SMS routing or Tech

Support position.

● Proficient in MS Office/Google equivalent data analysis Tools.

● Exposure to Business Intelligence tools (e.g. PowerBI, Tableau etc) or similar.

● Strong analytical skills.

● Ability and willingness to work in a global, fast-paced environment.

● Flexible with the ability to adapt working style to meet objectives.

● Excellent communication and analytical skills.

Nice to have for the Role:

● Project Management experience

● Telecommunications industry exposure.

● API and Cloud communications Industry exposure.

● Confluence JIRA tool

● Zendesk ticketing system.

Note: The role requires working 1-2 weekends or bank holidays per calendar month.