Cross-Border E-commerce Operations Assistant

Job Description:

• Responsible for the daily operations and sales management of cross-border e-commerce platforms.
• Develop and execute operational strategies to achieve sales targets and enhance the brand's international competitiveness.

Job Responsibilities:

1. Managed the operations and sales of cross-border e-commerce platforms (e.g., Amazon, eBay).
2. Develop sales plans, analyze data, and optimize operational strategies.
3. Plan marketing campaigns to increase product visibility and conversion rates.
4. Handle product selection, pricing, and inventory management while monitoring market trends.
5. Improve customer satisfaction, optimize user experience, and address customer feedback.
6. Build and manage the operations team, organize training, and enhance team capabilities.
7. Coordinate resources across product, logistics, and other departments to ensure smooth operations.

Job Requirements:

1. Bachelor’s degree or above, with over 5 years of experience in cross-border e-commerce operations.
2. Familiarity with platform rules and strong skills in data analysis and market insights.
3. Proficiency in English, with multilingual skills preferred.
4. Ability to work under pressure, with strong team management and communication skills.
5. Willingness to travel frequently to Singapore and Vietnam, with English proficiency required.

Smartkarma is hiring a Finance and Business Operations Analyst to optimize and enhance our finance, sales support, and operational processes.

About Smartkarma

Smartkarma is a leading data and insights platform empowering global investors, corporates, and financial decision-makers with actionable intelligence. We deliver premium market research, data, and analytics to drive informed decision-making in a rapidly evolving financial landscape. Join our dynamic team to contribute to a culture of innovation and excellence.

About the Role

We are looking for a numerically adept, tech-savvy, and highly proactive Finance & Business Operations Analyst to join our team. Reporting directly to the Finance Leadership, you will play a critical role in streamlining and accelerating processes across finance, sales, business growth, and operations. This role requires meticulous attention to detail, a methodical problem-solving approach, and a commitment to meeting deadlines.

Key Responsibilities

Finance

• Collaborate with the Finance team to improve the efficiency of key financial processes.
• Support Finance Leadership in managing vendor relationships and payments.
• Liaise with corporate secretaries, auditors, and tax vendors to assist CXOs and the Board.
• Prepare accurate, timely reports to inform strategic management decisions.
• Oversee systems related to talent management and staff benefits.

Business Operations

• Work closely with Sales and Account Management to:
  • Manage operational aspects of key accounts, including deal management, invoicing, and commission tracking.
  • Oversee end-to-end operations for house accounts.

Culture and Engagement

• Contribute to a positive workplace culture by organizing engaging social events, including town halls, monthly birthday celebrations, and team-building activities.

About You

Qualifications & Experience

• Previous experience in finance, business operations, or a related field.
• Diploma or Bachelor’s degree in Business, Finance, or Accounting (preferred).

Skills & Attributes

• Tech-savvy with strong commercial awareness.
• Excellent organizational and communication skills, including concise writing and presentation abilities.
• A collaborative team player who works effectively across all organizational levels.
• A self-starter with creative problem-solving abilities.
• Experience in a fintech company or high-growth startup is a plus.

Why Join Smartkarma?

• Competitive Benefits: Enjoy a competitive salary and comprehensive health coverage.
• Flexible Work: Benefit from a supportive work-from-home policy promoting work-life balance.
• Career Growth: Advance your career in a dynamic, innovative fintech environment.

If you're passionate about finance and business operations, thrive in dynamic settings, and want to make a meaningful impact, we’d love to hear from you.

Apply now and join the Smartkarma team!

The Finance & Operations Executive is responsible for responsible for monitoring and controlling all compliance aspects related to the financial and business operations activities. The key role is to be responsible for activities around monitoring the overall finance performance, timely MIS reporting, budgeting, and risk controls aligned to appropriate regulations and company standards. Additional duties include monitoring the performance and efficiency of the finance department through the provision of effective and timely feedback, methods, processes, and strategies, overall review & Integration of the overall financial results across all regions, divisions or projects, analyzing financial growth, risk impact and profitability relative to company. They will plan, organize, direct, control and coordinate the financial and accounting activities within the business units of the company.

MAIN TASKS:

• Prepare Budget across Company, projects, divisions, etc. Monitor planned vs actuals for changes across cost, revenue, headcount, other factors and provide detailed analysis.
• Budget Vs Actual tracking, investigating variances, Analysis of gaps, profitability, risks and recommend resolutions.
• Provide analysis on performance reports & profitability analysis for projects, divisions, resources, units, etc.
• Monitoring and setting control environment for the cost-benefit analysis.
• Review and identify potential risks, raise for timely discussion/action to management team as required.
• Identifies and drives required changes as required (capacity, regulatory, efficiency, etc.) and areas for improvement to arrive at quick solutions or resolutions.
• Improvement of Internal Controls, accounting processes, policies & procedures for overall efficiency.
• Maintain and track project-related financial & risk impacts.
• Ensure timely and accurate preparation of requested Management reports.
• Check operations are aligned to all the required regulatory compliances in the respective territory.
• Owns the efficiency of finance services, facilitating inter office and inter team communication and coordination.
• Manages key relationships with internal stakeholders and influences and negotiates with managed service operations departments within due timelines.
• Assists in the development of strategic plans for finance activity in conjunction with business unit managers.
• Constant communication and collaboration with both the project members and executive leadership. Presenting findings and status of projects to stakeholders and effectively communicating between teams and departments.
• Continuously lead process and systems improvements across various functions within the team.

Requirements

Educational Background:

• Bachelor’s degree in accountancy, Finance or Business Administration.
• CA or CPA with atleast 3 - 5 yrs working experience in a small to medium sized company.

Skills & Competencies:

• Solid knowledge of accounting and tax regulations and willingness to learn as is required as part of role. Articulate impact of these on business operations.
• Ability to articulate analysis, forecasts and translate it to action plans across different levels in the organization.
• Holds accountability for self and team members by taking appropriate steps to deliver individual and team/departmental goals.
• Excels at operating in a fast pace, shared responsibilities type of environment.
• Communication & Soft Skills: Strong verbal and written skills along with skills for critical thinking, decision-making and problem-solving.
• Excellent computer skills and proficient in excel, word, outlook, accounting softwares etc.

Want to be held to professional standards, pushed to your limits, and assigned jobs that matter? This internship position is designed for you.

We are seeking friendly, outgoing, and customer-focused individuals with great passion for the F&B industry to join our team as Front of House Intern.

The role:

· Support the FOH with customer relationships and order management.

· Providing exceptional service and creating a welcoming atmosphere for walk-in customers.

· Assist in managing orders from guests and corporate via email, whatsapp and telephone.

· Assist in preparation for deliveries

· Schedule drivers for deliveries

· Handle administrative matters related to daily operations of the business

· After sales follow up with customers and feedback to teams for improvement.

· Assist on any ad-hoc tasks/projects

Skills and expertise

We are looking for somebody who is

Proactive, resourceful and willing to put in the energy to provide our clients with the best experience.

Excellent team-player with the ability to work independently.

Organised and pays attention to details.

Possesses strong customer service and problem-solving skills.

Great at administrative skills and crafts.

Able to anticipate project needs, discern work priorities, and meet deadlines.

Willing to work occasional evenings and weekends/public holidays.

Committed to us for a minimum of 6 months.

Hidden Road Partners are looking to hire Ops Trade Support with primary responsibilities in BAU Operational tasks.

The ideal candidate will have anywhere between 5-7 years of experience within trading, prime brokerage, clearing. Ideally they will come from a liquidity provider platform and understand FIX connectivity and execution flows. They should have strong product understanding of 2 or more of the following: FX, Fixed Income, Futures, Digital Assets. This candidate should also have a strong technical skillset (SQL, Looker, etc.)

Primary Accountabilities / Responsibilities

• Daily coordination with counter-parties, internal stakeholders, liquidity providers, exchanges, prime brokers, or vendors to troubleshoot and resolve open issues across both FX Prime Brokerage and Digital Asset Prime Brokerage businesses.
• Responsible for trade and position break reconciliation and resolution, facilitating counter-party collateral or asset movements, and performing daily internal controls related to Ops, Risk, or Compliance considerations
• Monitoring of counter-party limit utilization, margin thresholds, or portfolio concentration risk throughout the day for both the Digital Prime Brokerage and FX Prime Brokerage businesses. Timely investigation and action, or escalation of breaches to the Risk team is an integral part of the role.
• Onboarding responsibilities include counter-party pipeline grooming, through the static onboarding tasks required to establish trading connectivity, reporting, integration implementation, and facilitating test trades ahead of production go-live
• Onboarding with Liquidity provider and credit control platforms
• Ad Hoc project work related to internal controls, MIS reporting, automation initiatives, client-specific reporting requirements, or integration implementation.

Knowledge, Skills & Abilities

• Candidate should have an entrepreneurial spirit and be self-motivated to identify inefficiencies and work towards streamlining and automating those processes.
• Able to multi-task, work under a fast pace environment and handle high pressure well
• Must be willing to provide occasional weekend coverage to support the 24/7 operational oversight of the Digital Prime Brokerage platform
• Must have experience and knowledge of SQL and Python in the context of low code tools
• Experience within a FX Prime Brokerage or an FCM is a plus. Digital Asset product knowledge and a strong technical skillset (Python, VBA, SQL) are desired. Strong client-facing soft skills are a requirement.

MAIN PURPOSE

The Sales Operations & Administrative Executive will provide clerical and administrative support to the sales team in the Cosmetics & Fragrance Division. He/She must be highly organized, detail-oriented, and have excellent communication and customer service skills.

KEY RESPONSIBILITIES

Operations

• Provide administrative and operational support to Sales Manager
• Responsible for retailer new product listing, promotion templates and additional miscellaneous forms
• Manage team of Sales Representatives and ensure that the team has adequate product knowledge through product training and sales demonstrations
• Build and maintain effective relationships with key accounts/customers and establish strong in-store presence of brand/product
• Ensure inventory availability in distributors/customers according to the service level agreement
• Optimise efficiency of service and retail operations to improve productivity and management of inventory

Administrative

• Generate reports requested by sales team
• Processing returns from retailers
• Processing orders & FOC request from free standing store
• Managing retailers/vendors invoicing, creating & tracking POs & performing MIGO
• Providing monthly accruals of expenses incurred
• Assisting to submit retailers forms or request for the trade
• Consolidating field feedbacks on store issues & competitor updates
• Managing meetings and booking rooms
• Performing administrative tasks such as filing, photocopying, scanning documents etc.
• Maintaining client databases and updating customer contact information
• Managing product requisition & deliveries
• Maintaining regular inventory records & out of stocks update for trade
• Assisting with adhoc projects and job requests as needed

REQUIREMENTS

• Proven experience as an administrative assistant, sales support representative, or similar role, ideally minimum 2 years’ experience
• Strong written and verbal communication skills
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Excellent organizational and time-management skills and able to multitask
• Accurate data entry and attention to detail
• Have good analytical and creative problem-solving skills

PLEASE NOTE

Interested applicants, please apply directly via Shiseido's career page using the link right below for faster processing of your application. Thank you.

URL: https://careers.shiseido.com/job/Singapore-Singapore-Sales-Operations-&-Administrative-Executive-01/1161361801/

Apeiron Bioenergy is a leading renewable energy company focused on transforming the bioenergy sector with sustainable solutions. Our mission is to harness renewable resources to meet global energy demands while minimizing our carbon footprint. Sustainability is central to our efforts in driving positive change.

The Role

The Logistics Operations Specialist is responsible for overseeing our regional logistic activities, including active roles in the operational excellence and inventory management of our renewable liquid products.

You will have the opportunity to collaborate with top specialists in a dynamic and rapidly expanding renewable energy company. In addition, you will have the chance to be involved in our regional expansion efforts, further expanding your network and experience within the renewable industry.

Role Summary

Inventory Management

• Liaise with bulk storage companies ensuring timely reporting and scheduling timely loading/unloading of our products.
• Active monitoring of our inventory and optimisation our inventory to be ready for trades.
• Collaborate with cross-functional teams and optimise delivery schedules based on storage capacity and in time for customer delivery schedules.

Logistics Coordination

• Monitor sea or road transportation schedules, track shipment schedules, and resolve any logistical issues or delays.
• Continuous search for the most efficient transportation routes, modes, and carriers for cost savings

Operational Excellences

• Coordinate inspection services to ensure our product quality on specifications for loading and discharge operations.
• Collaborate with regional teammates to coordinate the efficient distribution process for trade documentations.
• Evaluation of demurrage exposure and negotiation with external stakeholders for mitigation.
• Identify opportunities for cost savings, process improvements, and reduced environmental impact.

Management reporting

• Provide effective communications / presentations to departmental heads on our daily inventory and operational excellences.

The Requirements

• Diploma or degree in a relevant field or equivalent work experience.
• Minimum 5 years working experience in logistic operations, vessel operations and demurrage.
• Excellent interpersonal skills with the ability to work collaboratively and build relationships with diverse teams.
• Experience in dealing with liquid commodities within the APAC region.

Please note that for this specific position, we are handling recruitment in-house and will not be working with headhunters. We appreciate all your interest in partnering with us and thank you for understanding and respecting our recruitment process.

Introduction

The Singapore-ETH Centre (SEC) is home to a community of doctoral, postdoctoral and professorial researchers working in three main programmes: Future Cities Laboratory, Future Resilient Systems, and Future Health Technologies. The centre provides a multicultural and interdisciplinary environment to researchers working on diverse themes, with the shared vision of translating research to practical solutions for more sustainable and liveable cities, resilient physical and social urban systems, and patient-centric healthcare systems.

Project background

In collaboration with the Nanyang Technological University (NTU), the National University of Singapore (NUS), Duke - NUS, the National Health Group (NHG), National University Health System (NUHS), and SingHealth, SEC runs a research program on "Future Health Technologies (FHT)". In this programme, multidisciplinary teams develop a future-oriented mobile digital health concept which combines scientific and technological innovations with clinical, industry and other stakeholder needs. It tackles care for the increasing number of patients suffering from chronic diseases, particularly diabetes, obesity and stroke. Leveraging on scalable digital technologies, the team aims to transform the healthcare system towards a community-based and patient-centric model along the continuum of care. Within this framework we are announcing the following job opening. The workplace is Singapore.This role is Singapore-based and positioned within the leadership team of FHT. The position is highly related to collaborating with entire FHT and SEC team. Collaboration and cooperation are key skills.

Job description

The scope of work shall comprise of but shall not be limited to:

Personnel Management (in collaboration with SEC's HR team and FHT management team)

• Prepare, check, coordinate and take responsibility of the hiring processes for FHT with SEC HR
• Manage personnel database and report generation
• Support FHT PIs and researchers on various administrative tasks (eg: contract extensions/changes, new hiring etc).
• Prepare documentation related to hiring, visits and contract extension of relevant stakeholders.

Infrastructure Management (in collaboration with relevant FHT and SEC teams)

• Manage the infrastructure and resource requirements in the FHT work spaces
• Manage FHT software and hardware requirements with SEC IT
• Organise and manage Assets
• Manage purchase of assets for FHT

Other tasks

• Manage day to day operations to run the programme smoothly with FHT team
• Strategizes process improvements along with the FHT team
• Communicate with CREATE building management teams to coordinate room bookings and IT arrangements for meetings
• Assist in meeting logistics (ex: coordinating guests, arranging food/IT etc logistics) as needed during meetings and events
• Assist FHT in simple Finance tasks where needed

Requirements

• Minimum a diploma with a year of experience in management and operations.
• Strong communication skills (good command of English, both written and spoken)
• Proactive team player and a self-initiator
• Strong interpersonal and organisational skills
• Independent and takes responsibility for tasks assigned

We look forward to receiving your online application with the following documents:

• A cover letter with a specific statement of your motivation for applying to the position.
• Your CV including the name and contact information of 2 references.
• A copy of your university transcripts as PDFs.

Applications via email or postal services will not be considered.

Further information about FHT can be found on our website: https://fht.ethz.ch

The Singapore-ETH Centre is an equal opportunity and family-friendly employer. All candidates will be evaluated on their merits and qualifications, without regards to gender, race, age or religion.

Are you a tech-savvy, ambitious individual looking to kickstart your career in the dynamic world of financial markets? Join Tradition, a global leader in interdealer broking, and be part of our innovative commodities team in Singapore!

What You'll Do

It's hard work and the Oil Markets never stop but in Trading Operations you'll be at the heart of our market operations supporting our market leading brokers.

Dive into the fast-paced world of commodities trading, partnering with our brokers to support their clients.

Master cutting-edge trading systems and become a pro at trade capture, validation and execution.

Collaborate with global teams to solve real-world puzzles in the moment and be part of the magic sauce that makes Tradition the #1.

Job Responsibilities

• Support market-leading brokers in fast-paced oil markets
• Master cutting-edge trading systems for trade capture, validation, and execution
• Collaborate with global teams to solve real-world problems

Why it is a Great Job

• Fast-track your career in one of the world's largest financial market operators
• Work with state-of-the-art platforms and help our teams develop tech solutions
• Interact with professionals across many countries and time zones

What We're Looking For

• Fresh graduates or early career professionals with a passion for the intense and globally impacting commodities markets.
• Tech-savvy individuals comfortable with digital tools
• Strong problem-solving skills and attention to detail
• Excellent communicators who thrive in a team environment

Perks and Benefits

• Comprehensive training programs to set you up for success
• Mentorship from industry veterans
• Competitive salary and quarterly performance bonuses

Join us at Tradition and be part of a company that's shaping the future of financial markets. Whether you're a tech whiz or a markets enthusiast, as long as you are a people person, we've got a place for you!

Ready to trade your potential for real-world success? Apply now

What You’ll Be Doing

• Lead and oversee all aspects of daily compliance operations related to our AML/CFT and Sanctions compliance program.
• Develop and implement strategic initiatives to enhance operational processes and systems, ensuring alignment with policies and procedures, regulatory standards, and industry best practices.
• Provide leadership and guidance to the compliance operations team, fostering a culture of excellence, collaboration, and continuous improvement.
• Collaborate closely with cross-functional teams, including Product and Engineering, to drive operational efficiency and effectiveness.
• Assess market opportunities and resource requirements to scale the compliance operational capacity globally.
• Ensure timely and accurate reporting to senior management on operational metrics.

What We Look For In You

• Bachelor's degree in Business, Finance, Law, or related field.
• Extensive experience in compliance operations, preferably in the crypto or fintech industry.
• Proven track record of leadership and management, with experience leading large operational teams in a global environment.
• Strong understanding of regulatory requirements and compliance best practices in the cryptocurrency space.
• Excellent communication and interpersonal skills.
• Ability to thrive in a dynamic and fast-paced environment, with a strong sense of urgency and accountability.

Nice-To-Haves

• Familiarity with compliance vendors, tooling, systems in the crypto industry, e.g., Chainalysis.
• Experience with establishing operational hubs.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

Our client is a leading global cryptocurrency liquidity provider and trading firm. Established to bridge the gap between institutional and retail cryptocurrency markets, they offer deep liquidity, competitive pricing, and advanced trading solutions across a broad range of digital assets.

Responsibilities:

• Implement and manage Standard Operating Procedures (SOPs) to ensure accurate operational changes.
• Support trade settlement, asset custody, clearing, deposits, and withdrawals.
• Oversee and reconcile digital asset transactions and manage trade lifecycles.
• Act as a process owner for current functions and support technical and process enhancements.
• Understand and support clearinghouse risk management tools.
• Collaborate with product and tech teams to improve processes and automation.
• Manage projects, including timelines, updates, and Jira workflows.

Requirements:

• At least 5 years in operations, ideally in banking, brokerage, or fintech.
• Familiarity with fixed income, currencies, crypto, derivatives, or commodities.
• Background in clearing, settlement, and risk management roles.
• Knowledge of digital asset custodians and blockchain is a plus.
• Experience with futures, options, and OTC products preferred.
• Previous interaction with front office and senior management.
• Strong analytical and problem-solving abilities.
• Flexibility to work across time zones in a 24/7 environment.
• Resilience under high-pressure situations.
• Good communication skills.
• Ability to work independently.
• Bachelor’s degree in finance, economics, or a related field.
• Strong attention to detail and proficiency in MS Excel.

Job Duties

1）Prepare deal report after trader has confirmed deal recap.

2）Review Supplier contract and prepare sales contract. Ensure all the necessary department (legal, risk or finance) has reviewed. Ensure the necessary approval obtained timely.

3）Communicate with HQ for the necessary requirements of the loading and / or discharge of the cargo.

4）Communicate with supplier and surveyor to ensure that HQ requirements are conveyed and complied.

5）Clearing Vessel, send the documentary instruction and / or discharge order, appoint surveyor and track the phyiscal cargo movement, ensure the vessel loaded and discharged timely.

6）Ensure the credit term eg LC, prepayment or PCG are timely issued / received to avoid delay in loading and / or discharge. Communicate with Trade Finance and supplier to ensure smooth issuance of the credit security.

7）Updated the cargo files and / or ETRM system (if any) to ensure the information are up to date.

8）Any other duties as assigned.

Job Requirements

1）Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field

2）Familiarity with ETRM systems and trade life cycle management; comprehensive understanding of contracts, trade finance, and letters of credit.

3）Minimum of 3 years of experience in operations management, particularly within the trading or oil and gas industry, with a strong understanding of crude oil logistics and trading processes.

4) Proven ability to work collaboratively in a fast-paced environment and lead cross-functional teams to achieve operational goals.

5) Ability to manage multiple tasks and maintain accuracy while reconciling voyages and storage to identify discrepancies.

6) Competency in Mandarin to be able to liaise effectively with native Mandarin-speaking stakeholders and to understand Chinese documents.

SALT is hiring Operations Research Analyst (Music publishing) for one of the Social Media clients on a yearly renewable contract role. You are expected to think creatively about ambiguous issues, passionate about problem-solving and will also be able to work across teams and regions.

What you’ll do:

• Manage day to day ongoing operations with music publishing and label partners
• Develop workflows for monitoring publishing data, music content and provide scalable solutions for issue identification and resolution
• Build visual reports to track publisher metrics and trends
• Communication with partners regarding onboarding specifications and data delivery, including general documentation
• Partner closely with cross-functional teams – including commercial partnerships, legal, product, and engineering - to scale operations support workflows across teams
• Develop a deep expertise in music rights management products and how they are being used across constituent groups
• Partner advocate for contractual rights-based decisions and actions

What you’ll bring:

• 3+ years of experience in music account management, product management, online operations, consulting, or data analytics
• Technical operations capacity (ie. advanced querying, data fluency, read/write specs, troubleshoot data issues, scripting, etc., proficient in both SQL and Excel)
• Excellent communication skills and the ability to work cross-functionally, both internally and externally
• Knowledge of copyright and music licensing
• Knowledge of digital rights management products, especially for music

If you think this will be an ideal job move kindly reach out to me Jaya @[email protected] alternatively you may apply via the system

CEI No: R1659595 / EA No: 07C3147

You will be working directly with our experienced systems and network engineers, gaining broad technical and operational knowledge across all aspects of the trading platform and technology stack. Our internship program is the primary way we identify top young system engineers for our Technology Operations teams, paving the path toward earning full-time opportunities at Jump.
Incumbents will be work directly with our experienced systems and network engineers, gaining broad technical and operational knowledge across all aspects of the trading platform and technology stack.

WHAT YOU’LL DO:

• The Tech Ops Intern will work with traders, operations, exchanges, and developers to optimize the trading environment and investigate and solve system issues.Build automation to manage and improve the production trading environment and proactively monitor the overall health and performance of the trading platform
• Work closely with our world-class technology organization to:Analyze and troubleshoot complex system, software, and networking infrastructure issues
• Design, implement and optimize network infrastructure for proprietary low latency trading applications at various data centers throughout the world
• Work closely with risk management and trading teams to coordinate changes and manage incidents
• Manage and assess operational risk of change control into the production environment
• Define and document process and procedure
• Other duties as assigned or needed
  

SKILLS YOU’LL NEED:

• Major in Computer Science/Engineering, Information Systems, or related technical field
• Experience working with Linux/UNIX OS including advanced commands and shell scripts
• Practical working knowledge of python
• Understanding of networking concepts such as routing, multicast, ethernet
• A rigorous, detail-oriented approach to operations
• Ability to operate and communicate clearly under pressure
• Desire to work in a collaborative, team environment with a positive can do attitude
• Reliable and predictable availability
  

SHRI Academy is a premier provider of HR education in Singapore, offering a diverse range of academic programmes designed to empower individuals with the skills and expertise needed to thrive in the evolving field of human resources.

The Senior Manager/Manager (Academic Operations) will play a key role in driving student engagement, overseeing academic operations, ensuring regulatory compliance, and implementing process improvements. This position is vital to the continued success of SHRI Academy and its mission to advance the HR profession in Singapore and the region.

Key Responsibilities

1. Student Engagement

• Cultivate a positive and enriching learning environment that enhances the student experience.
• Serve as the main point of contact for students, addressing concerns and providing guidance throughout their academic journey.
• Design and implement student engagement initiatives to improve retention and satisfaction.
• Collect and manage student feedback for insights to drive continuous improvement.

2. Academic Operations

• Manage the daily operations of academic programmes, including scheduling, resource allocation, and faculty coordination.
• Ensure the smooth delivery of programmes, maintaining high-quality teaching standards.
• Collaborate with faculty and instructors to provide support and guidance for effective curriculum delivery.
• Plan and execute key events including orientation sessions, graduation ceremonies, and workshops.

3. Regulatory Compliance

• Ensure all academic programmes and operations comply with Committee for Private Education (CPE) and other regulatory standards.
• Maintain accurate and comprehensive documentation to meet audit and accreditation standards.
• Monitor regulatory changes and ensure SHRI’s policies and processes are updated accordingly.

4. Processes Improvement

• Identify and implement opportunities to enhance operational efficiency and effectiveness.
• Drive initiatives to improve the quality of academic services.
• Leverage technology to streamline administrative tasks and improve stakeholder experiences.
• Analyse performance metrics and provide data-driven recommendations to the senior team.

5. Team Management

• Lead, mentor, and manage a team of academic staff to meet organisational objectives.
• Assign responsibilities, set clear performance expectations, and monitor team progress.
• Facilitate professional development opportunities to build team competencies.
• Foster a collaborative and inclusive culture focused on continuous improvement and excellence.
• Conduct regular team meetings to ensure alignment with organisational goals and operational priorities.

6. Strategic Contributions

• Collaborate with the senior leadership team to align academic initiatives with SHRI’s strategic goals.
• Contribute to the development of new programmes and partnerships to expand SHRI Academy’s reach and offerings.
• Support the implementation of SHRI’s vision to become the leading professional HR body in Asia.

Qualifications and Skills

• A Bachelor’s degree in Education, Business Administration, HR, or a related field
• At least 8 years of experience in academic operations, education management, or a related field.
• Strong understanding of Singapore’s regulatory requirements for private education institutions (PEIs).
• Excellent interpersonal and communication skills, with a proven ability to inspire and engage students.
• Possess a proven track record in project management and process improvement initiatives.
• Ability to work collaboratively in a dynamic environment and adapt to evolving priorities.
• Strong leadership qualities with a commitment to fostering a culture of excellence and continuous learning.

Why Join Us?

By joining SHRI Academy, you will play a pivotal role in shaping the future of HR professionals in Singapore and beyond. You will have the opportunity to contribute to the success of an esteemed institution with a strong legacy in HR education.

Job description:

· Commissioning, Maintenance, Repair & Troubleshooting of marine electrical & mechanical equipment onboard vessels and in company premisses/workshop ( i.e. Burners, Boilers, Scrubbers, EGE, EBG, GCU and supporting systems).

· Ability and willingness to travel on short notice onboard vessels in region, but occasionally also globally.

· Employees must have ready valid travel documentation, passports, visas, seaman book and vaccinations as required to travel.

· This is full time position, and we welcome experienced candidates of all ages.

· Ensure that the work is executed according to the company’s Quality, Health, Safety and Environment guidelines and customer site procedures and report unsafe practices and incidents.

· Write Service Certificates (time sheets) on site and get them signed by customer.

· Write Service Reports with full details of job done, warn customer on possible safety issues, spare parts required/suggested and giving suggestions & recommendation of future services.

· Proactive recommendation of required/suggested spare parts to Customers.

· Communicate sales opportunities to Service Managers.

· Provide onsite and remote technical support to clients.

Required skills:

· Preferred experience with Boiler & Burners systems, Scrubbers, but it is not mandatory.

· Troubleshooting skills in electrical, electronic & mechanical systems.

· Basic programming skills of PLC (Programmable Logic Controllers).

· Basic parametrisation knowledge of industrial & marine controllers.

· Experience in automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, positioners, …

· Proficient skills in MS Office.

· Fluent written and spoken English.

· Cross cultural awareness.

· Structural and systematic approach when executing tasks.

· Attitude to provide high quality of work results.

· Good communication skills.

· Team player mindset with attitude to share knowledge and experience with Your colleagues.

· Customer oriented approach with effectively prioritizing and executing tasks with clear customer communication with no prestige attitude.

• To lead a team of service engineers for in-house testing, factory acceptance test and site commissioning
• Provide emergency/ on call service jobs to customers
• Provide maintenance contract service and plant shutdown services
• Provide in-house service repair for analysers
• To assist service manager/deputy service manager on daily activities of the department
• To perform site commissioning/ start-up services for analyzer system
• To take up assignment for oversea long / short term maintenance contract
• Oversee the maintain of all service test equipment
• Ensure that the testing room to be in good working conditions
• Assist Service Manager/deputy Service Manager to establish training programs for new/ existing service personnel
• To provide guidance to service personnel in problem solving
• Establish test procedures for service department
• Conduct training to existing and new service personnel
• To assist Service Manager/Deputy Service Manager in preparing yearly department budget
• To assist Service Manager/Deputy Service Manager in planning schedule and distribution of service workload
• Any other adhoc duties assigned

About Company:
Our client is a newly opened restaurant located in a 4-star hotel at Central of Singapore. With head chef from Tokyo, Japan, they are offering wonderful Japanese and French fusion cuisine.

Job Description:
- Greet customers and take orders accurately.
- Serve food and beverages promptly and courteously.
- Handle cash transactions and operate POS systems.
- Maintain cleanliness and hygiene in the dining and kitchen areas.
- Assist with food preparation and stocking supplies.
- Provide excellent customer service and address customer inquiries and complaints.
- Work collaboratively with team members to ensure smooth operations.

Job Requirements:
- Knowledgeable in alcohol like cocktails and sake.
- Skills in stirring and shaking cocktails are preferred.
- Able to work on weekends and Public Holidays.
- Good team player and self-motivated.
- Passionate about service and people.

Compensation:
- Working Location: 3 mins walking distance from MRT Chinatown
- Working hours: 8am - 9pm
- Working days: 5 days/week
- Meal allowance provided
- Annual Leave, Medical Leave, Opportunities for career advancement
- The opportunity to work in a prestigious 4-star hotel setting
- Starting with 11 days of AL

OUR COMPANY

TrialCap specialized in providing financing solutions for Phases 1 through 3 clinical trials in the biotech and medtech sectors focusing on leveraging tax rebates for R&D activities. With over 20 years of industry experience, we provide flexible financial support for the life science industries to bring innovative treatments to market for patients. Our financing solutions are designed to alleviate the financial burden on emerging biotech and medtech companies, enabling them to focus on research and development relieving some pressure of securing capital.

THE POSITION: Loan Operations

Key responsibilities:

• Collaborate with the deal team to ensure that operational processes to support loan transactions are in place, including but not limited to, payment and receipt of funds, covenant testing, Conditions subsequent, coverage ratio and any other transaction specific conditions are correctly monitored and actioned
• Collaborate with external service provider and affiliates on fund flow, division of responsibilities, transaction bookings, repayments, rate resets, agency function and transaction specific ongoing information delivery and storage and covenant testing
• First point of contact with borrower and responsible for monitoring the status of loan transactions
• Support the deal team on structuring and due diligence of transactions
• Project task group to select and implement loan management system
• Continuous process improvements
• Other ad-hoc duties assigned

Requirements:

• Relevant degree
• At least 5 to 8 years of relevant working experience
• Prior experience in loan / fixed income operations required
• Experienced in using loan management software
• Independent, driven and able to work in a fast paced environment and under pressure
• Detailed oriented, hands-on, meticulous and able to multi-task
• Excellent interpersonal, communication and organization skills

Job Description:
- Attend onboard for maintenance, inspection, repair, troubleshooting, and modification.
- Manage field activities and schedule.
- Resolve malfunctions.
- Oversee repairs and technical improvements.
- Install new systems and technology.
- Ensure proper maintenance of onsite equipment.
- Supervise and direct technicians/engineers onsite.
- Make service reports with details of job progress, working/traveling time, technical advice, and recommendations if any.
- Report and share job progress with the superior.
- Provide technical support and training for customers, service agents, and internal teams.
- Arrange necessary parts and drawings and send them to agents.
- Maintain tools in good condition for safety and high-quality service.
- Create manuals/support documents to share experiences with other engineers.
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share it with internal teams.
- Review maintenance lists and service reports for sales support.
- Cover all Technician responsibilities.

Job Requirements:
- Minimum diploma in electronic/electrical engineering or relevant.
- Minimum 4 years of experience in vessel main engine automation systems or related field.
- Proficiency in relevant engineering principles, hands-on experience with equipment or systems, and good knowledge of electrical systems.
- Strong problem-solving skills and attention to detail.
- Ability to stay updated with the latest industry advancements and technology.

Compensation:
- Monday to Friday 9am to 6pm
- OT pays
- AWS
- Travel allowance
- Company phone provided
- 14 days AL
- Group insurance covered

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Description

Responsibilities

• Attend to clients’ enquiries on account-related, trading-related matters via various channels.
• Ensure a smooth end-to-end client experience to drive clients’ retention and satisfaction.
• Facilitate the proper execution of trades for clients in an accurate and timely manner.
• Perform other dealing functions such as assessing risk and preparing trade reports.
• UAT cases
• Support multiple key projects such as onboarding of new products, platform development, and other deliverables.
• Assist in any other ad-hoc tasks as assigned.
• Shift work is required.

Competence Requirements

• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• Proficiency in using customer service software and tools
• Knowledge of products and services offered by the company
• Relevant CMFAS papers (for license application)
• Experience in equities, options and futures products' entire trade cycle
• Knowledge of Structured Products and Fixed Income will be a plus

Responsibilities:

• Perform end-to-end trade settlement, with working knowledge of corporate action of Equities, Mutual funds, Options.
• Check and verify all securities/trade transactions are completed, settlements instructions are processed in a timely and accurate manner.
• Review all trade matching reports and ensure all failed trades are promptly resolved.
• Processing of Corporate action events in an accurate, timely manner and adhere to deadlines.
• Reconciliation trade/shares, corporate actions.
• Adhering to control procedures, identifying gaps, and ensuring controls are implemented to close those gaps.
• Interpret data and make necessary recommendations for the launch of new products/services and upgraded platforms.
• Adhering to control procedures, manage the escalation and seek to resolve all requests/inquiries/issues/errors, identify policy gaps and formulate policies to streamline processes.
• Participate in project initiatives and take up ad hoc tasks as required.
• Assist in other ad-hoc duties as assigned.

Requirements:

• Bachelor’s degree
• Minimum 2 years of relevant experience in capital market with strong background in corporate action.
• Corporate action and/or settlement experience in either stockbroking firms will be an advantage.
• Possess knowledge and experience in ETF/Options/ Mutual funds.
• Attention to detail and intermediate problem-solving skills and be able to multi-task well.
• Mandarin & English is a necessity as this role will be expected to work closely with colleagues based in China.
• Enjoys engaging in teamwork with a positive and constructive attitude.

1. attend vessel to do service, repair, calibrate and troubleshooting of marine automation system.

2. with good troubleshooting skill

3. can communiate with customers and other team members

4. can handle elecctrical, electronics , penumatic control system

5. can travel to other countries ( Southeast aisa, etc) for jobs.

User Operations Lead

Location: Singapore

User Acquisition and Growth:

• Lead the development of acquisition strategies, including creative referral programs, compelling platform campaigns, and engaging social media promotions.
• Develop incentives, rewards, and personalized campaigns to optimize the user acquisition funnel, increasing sign-ups and deposits.
• Analyze and refine key conversion metrics to drive improvements and maximize the efficiency of the user acquisition funnel.

User Conversion and Engagement:

• Formulate and implement flexible operational strategies to improve new user registration, deposit, and trading conversion rates.
• Drive strategies to enhance asset retention and keep existing users active, ensuring a seamless user experience.
• Use segmentation to optimize user engagement, improving retention and loyalty across the platform.

Cross-Department Collaboration:

• Work closely with product managers, analysts, regional operations, and branding teams to create integrated growth plans that align with company objectives.
• Ensure operational activities complement product updates and marketing campaigns to amplify their effectiveness.

Team Leadership and Optimization:

• Lead and Inspire the User Operations Team: Manage and mentor a high-performing team, fostering professional development while driving execution excellence.
• Enhance Team Efficiency:Develop streamlined processes and tools that improve collaboration, decision-making, and operational efficiency.

Key Qualifications

Education:

Bachelor’s degree or above in marketing, data analysis, management, or related fields.

Professional Skills:

• Expertise in user growth models, referral strategies, and lifecycle management.
• Data-driven with exceptional analytical skills to craft precise, targeted growth strategies.

Language Proficiency:

• Strong command of both English and Chinese, with English as your primary working language.

Soft Skills:

• A strong sense of responsibility, self-motivation, and the ability to drive projects to successful completion.
• Exceptional communication, coordination, and team leadership skills, with the ability to inspire and achieve breakthrough results.

Experience:

• Over 5 years of experience in user operations, preferably in the cryptocurrency, fintech, or internet industries.
• Experience working at a renowned internet company is a plus.
• Proven success in leading teams of 5 or more and achieving ambitious growth objectives.